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Maria- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Ann I.
August 20, 2020
To dark
POSTED BY:
Ann I.
August 20, 2020
I wanted a more red in my colour,although the product is fine.
Ann I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Skyler H.
August 19, 2020
Noooooooooo
POSTED BY:
Skyler H.
August 19, 2020
Didn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money.
Skyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sarah W.
August 19, 2020
Great color, poor grey coverage
POSTED BY:
Sarah W.
August 19, 2020
I loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays.
Sarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Daniela G.
August 19, 2020
Darker than what I wanted
POSTED BY:
Daniela G.
August 19, 2020
My hair is a medium brown and the color wasn’t covering my grey so the color specialist reformulated my color and now my hair or dark brown. It covered my grey but now my hair is darker then I wanted.
Daniela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia R.
August 19, 2020
Did not last
POSTED BY:
Patricia R.
August 19, 2020
I was excited to do my hair at home and avoid the time at the salon. The color looked good, I was happy with the color choice. Unfortunately after the very first wash, the color came out only to reveal the gray. It was more like a temporary color treatment. Very disappointed...therefore this product is not for me.
Patricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristin L.
August 19, 2020
Doesn’t work
POSTED BY:
Kristin L.
August 19, 2020
I didn’t get the result after following every single detail provided on the instruction. As i was trying to cancel, it offered to send a new formula to get the result. However, Sabrina asked to wait until I pay for next order and use the shapoo to fade the color. What is the point?
Kristin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathryn R.
August 19, 2020
Totally Dissatisfied
POSTED BY:
Kathryn R.
August 19, 2020
I chose an "Auburn" shade called Mahogany, based on the photo which appeared to have lots of ruby red tones. When I received my kit, the colour I received was called Dark Brown (Mahogany) and the little chart showed that it contained mostly dark brown, with some mahogany, and a little bit of copper. I worried that it would be far too dark, and far too brown, with not enough of the red I was hoping for, so I contacted the company via email and expressed those concerns. They assured me it had been custom blended for me, and it should be perfect. I contacted them again to ask how I could review my order to compare the colour I had viewed to the one I received (because I was still skeptical), then contacted them again, to reiterate that it still seemed far too dark brown. I was told again about all of their thousands of colours and how they are custom blended. I went ahead and used the kit, following the directions. My hair is very dark brown. It's shiny. There is not much red. I am very dissatisfied. When I contacted the company to tell them about this experience, they responded with a form email that began, "We're sorry to see you go..." I am dissatisfied with the shoddy customer service, and with the colour result. I have been using drugstore dye on my hair for close to 25 years. I've never had such an inaccurate result ~ and I've never spent this much on it! I decided, since I was stuck at home, I would splurge, and give my self a really nice salon-type of experience, and customize my colour to exactly what I wanted. What a joke. I would describe the colour result I got as "Espresso." It's not a terrible colour, but it is most certainly not the colour I chose, and I knew it the moment I saw the kit. People working in customer service should listen to customers, and do their job. I did that job for years. Sometimes, a company gets something wrong, and you have to fix a mistake. That's literally your job. Just do it.
Kathryn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra M.
August 19, 2020
Tried 3 times
POSTED BY:
Sandra M.
August 19, 2020
I tried it three times, but the color still isn't right. I'm not going to re-order, again.
Sandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Ruby R.
August 19, 2020
Amazing colour!
POSTED BY:
Ruby R.
August 19, 2020
Really happy with the colour, covers all my grey but after two weeks the greys are appearing.
Ruby R. - Thank you for your feedback! I am so thrilled to hear that you love our Enhanced Color. However I am so sorry that you felt that the color did not cover to the extent you needed it to. I appreciate you taking the time to try it out and share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Suzie V.
August 19, 2020
Did not cover as expected, color was not dynamic enough (dingy color)
POSTED BY:
Suzie V.
August 19, 2020
Was not happy with the results. Followed instructions exactly.
Suzie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole R.
August 19, 2020
Color didn’t work: left hair dry
POSTED BY:
Nicole R.
August 19, 2020
Before dying my hair was soft and recently cut and washed. After dying my hair is brittle. The only thing dyed was my roots that’s it.
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary M.
August 19, 2020
Tried to cancel, but sent another shipment
POSTED BY:
Mary M.
August 19, 2020
My hair became very thin and kept falling out after using this product. I cancelled my account, but they sent again! Now I have to inform credit company to not let any more charges go thru. Ugh!!
Mary - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gemma S.
August 18, 2020
Third time lucky! But unfortunately still not right!
POSTED BY:
Gemma S.
August 18, 2020
Its SUCH a shame. I LOVE receiving these boxes. The quality of the product is very high. My hair always feeling nourished and shiny and like i have had a salon treatment after use. The thing is though the colour. I have tried now three times and its just not right, if i were in the hairdressers it would be easier to have this rectified. I honestly wish it was right as i would be ordering every single month without fail! The first time i ordered it was very very ginger, closer to orange and the strand test (thank god for strand tests!) made me realise before i put it all over my hair. The second colour i ordered was very dark. I am still wondering if this was an error in production as it should NEVER have been as dark as it was, as after colouring it again with the third one i ordered i still have a darker ring around my head from the second attempt. Its such a shame as i love the product, its wonderful, if the colour had been what i wanted then i would be on that standing order without fail, and telling all my friends to do the same. The only thing stopping me is i havent got the colour i really wanted, and i do have a darker ring around my head from the previous colour. In essence it has cost me more money as i now need a professional 'put right' for the dark ring caused by the second colour.
Gemma S.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, and you did not love the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
Tylah S.
August 18, 2020
Too light, again.
POSTED BY:
Tylah S.
August 18, 2020
Roots color was too light rather than darker like I requested.
Tylah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carolyn C.
August 18, 2020
can't get the color right
POSTED BY:
Carolyn C.
August 18, 2020
I've been changing the color from a basic light golden brown, but it was too dark, then adding a bit more gold-then adding in some red, but I can't seem to get the color right, and it turns brassy very quickly. Plus, I must be allergic to something in this formula as I end up having a crazy itchy scalp, and my hair is always standing on end from scratching. I also noted that it seems to dry my hair out terribly-maybe why my scalp itches so badly?-and the lady who cut my hair couple weeks ago commented that my hair was really dry when I usually have very soft hair with plenty of natural oils.
Carolyn- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kathy B.
August 18, 2020
Timely but inconsistent
POSTED BY:
Kathy B.
August 18, 2020
I receive the product on time, but each time I use the product, I have a different color. Too dark as the first color shipment was just right.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Devinder K.
August 18, 2020
This colour not match my hair I am don’t like
POSTED BY:
Devinder K.
August 18, 2020
I am change this colour not Match my hair I am don’t like this colour thankyou
Devinder - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kels K.
August 18, 2020
Color washed out in 2 washes
POSTED BY:
Kels K.
August 18, 2020
I colored my hair last week and was SO impressed with results. However, color has almost completely washed out in 2 washes.
Kels- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Adrienne I.
August 18, 2020
awful
POSTED BY:
Adrienne I.
August 18, 2020
turned my hair a brassy green. supposed to be medium blonde. so bad. I would have done better with a box brand from the supermarket
Adrienne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
MICHELLE R.
August 18, 2020
Hate it Horribke quality
POSTED BY:
MICHELLE R.
August 18, 2020
I been doing my hair for a while now never had such a poor quality product my roots are red even though I ask something to killed the red pigmentation and my roots are red and my hair is bluish and supper dry and damage never have I ever had such a horrible product thT damage my hair so much
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
laurie S.
August 17, 2020
My esalon experience
POSTED BY:
laurie S.
August 17, 2020
The product did not work good for me. Forget about ever talking to customer care about it too. You always get voicemail, and they only email you back, try to discuss your color through email, doesn’t work. I tried to to change tone not color, their response was to go darker, it was dark enough
Laurie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tripti P.
August 17, 2020
didn't work for me
POSTED BY:
Tripti P.
August 17, 2020
Not for me as it didn't cover my grey hairs :(
Read amazing reviews and was excited to use it but got so disappointed after using - no grey and root coverage, left a weird red/brown tint
Tripti P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sharon C.
August 17, 2020
Color didn't last
POSTED BY:
Sharon C.
August 17, 2020
I colored my hair on 8/3/2020, today 8/17/20 my roots are visibly noticeable. I believe I did say I was 90% gray with short hair in the survey I stated I needed coverage for atleast 2 months. After I put the color on I was very pleased with the saturation. But it faded fast and I haven't washed my hair.
Sharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Elena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Hi Olga - We're so sorry to know you may have experienced an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Lisa R.
August 17, 2020
Did not cover grey
POSTED BY:
Lisa R.
August 17, 2020
I was disappointed with this, today I re-done my roots left in for 35 minutes and after I dried my hair I seen this did not cover the greys in front .
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica B.
August 16, 2020
Terrible color
POSTED BY:
Jessica B.
August 16, 2020
I thought I was getting dark brown with some red throughout. No. It's completely bright red. This is what I would expect from a box hair color. Its not natural at all.
Jessica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terrill H.
August 16, 2020
Way too dark
POSTED BY:
Terrill H.
August 16, 2020
I'm really unhappy with my color. It was supposed to turn out light brown but turned out dark brown even though I followed directions to a t. I don't see what difference it makes to pay for this product when I could get the same results for $8.00 if I wanted hair color I hate.
Terrill- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Laurie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nadia D.
August 15, 2020
Product left my hair feeling dry and damaged
POSTED BY:
Nadia D.
August 15, 2020
I really dislike this product. The harsh chemical scent was horrible. It was not the relaxing spa-like experience I envisioned after looking at the commercials. I felt that once my hair was dry it was brittle and very hard to manage. Since using the product I've used several deep conditioners as well as coconut oil and shea butter to put moisture back into my hair. The grays were covered but with what I went through post application I don't think it's worth it.
Nadia- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole H.
August 15, 2020
1st and 2nd application
POSTED BY:
Nicole H.
August 15, 2020
First time using I loved the color change and it covered well, but the second application it did NOT cover my Gray well and it didnt seem like the same red tint. Disappointed.
Nicole- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Bonnie D.
August 15, 2020
Still waiting for my order
POSTED BY:
Bonnie D.
August 15, 2020
My issue is with shipping of the product . It has been sitting at a facility since August 9th and all I get is it will be on the way at some future date. It is now Saturday, August 15th and it is still sitting somewhere!!
Bonnie- We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Margaret P.
August 15, 2020
Color was not good at all.
POSTED BY:
Margaret P.
August 15, 2020
I have ended up with three colors of hair. Your matching and mixing was horrible and not as promised.
Margaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Vickey W.
August 15, 2020
Horrible match
POSTED BY:
Vickey W.
August 15, 2020
Suppose to been med blonde it was a chocolate brown
Vickey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Amanda T.
August 15, 2020
Dry dry dry
POSTED BY:
Amanda T.
August 15, 2020
Even after using the shampoo and conditioner in the set my hair is too dry. My hair didn't start out that way. Very dissatisfied
Amanda- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Lina R.
August 15, 2020
Not pleased
POSTED BY:
Lina R.
August 15, 2020
Did not like the color too much and it takes too long to dye. I've been trying to cancel my subscription for about a month and no luck. Please cancel my profile.
Lina- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michelle R.
August 15, 2020
Not Satisfied
POSTED BY:
Michelle R.
August 15, 2020
The color came out like a flat matte black. There was no shine to it at all. For what I paid I was hoping for a better outcome than the cheaper store brands. Thanks Anyways
Michelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn B.
August 14, 2020
Product never arrives
POSTED BY:
Lynn B.
August 14, 2020
It takes 4-5 weeks to receive an order, if it even ever arrives. The service team is literally no help. My last order never arrived at all and service says they can not even track it. I color my hair every 2-3 weeks which is impossible w/ the delivery issues. Very frustrating.
Lynn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mercedes - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen F.
August 14, 2020
Just not for me.
POSTED BY:
Karen F.
August 14, 2020
My hair pulls red. Knowing this I ordered a dark ash blonde thinking it looked on the cooler side of things. It pulled red. I called and explained. They sent a mask and a color specifically design cool for me. I was instructed to wait 3 weeks and recolor. The second batch, again, pulled red. Called again and was told to make a salon appointment for corrective color because, "all of our colors are warm". The man I spoke to was unenthusiastic about his job and unhelpful.
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
April E.
August 14, 2020
Roots were TERRIBLE! NO GREY COVERAGE!
POSTED BY:
April E.
August 14, 2020
I am beyond angry and upset with my experience! It said total grey coverage and I can plan as day STILL see greys and it didn't seem to do ANYTHING to my roots. The only good thing was the bottom color! Will not recommend to other!
April- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Allysia B.
August 14, 2020
Did not cover grays
POSTED BY:
Allysia B.
August 14, 2020
Let me start by saying I really like the overall color I received. Instructions were easy to follow, I have a short bob at the moment as I am growing out a pixie so a do it yourself color was not difficult. I have a small amount of grays up front and along my part and the color did not cover the grays at all. I am very disappointed. I also am noticing my scalp is a little irritated following using this product.
Allysia- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Christina S.
August 14, 2020
Great color but didn't last long
POSTED BY:
Christina S.
August 14, 2020
I loved the color reformulation results but the roots washed out pretty quickly. I would have to do it twice as often to keep my hair looking best.
Christina- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Rita P.
August 14, 2020
Disappointed
POSTED BY:
Rita P.
August 14, 2020
I feel like you got it backwards my roots are lighter then my hair and yes I did follow the directions and I wanted more red in my hair
Rita- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Rita S.
August 14, 2020
Color & Tint Rinse
POSTED BY:
Rita S.
August 14, 2020
Esalon Color Team was spot on in getting my color correct but the product made my scalp itch & broke my hair. To be fair, my stylist also had trouble with products. She had to try several before she found one I could tolerate.
Now that the quarantine has lifted I’m going back to my stylist for a good cut, hair Conditioner treatment & her artsy way of coloring. She doesn’t just put color on but adds different colors like golds & coppers on individual strands. It comes out beautiful & I would have to buy several different kits to do what she did, if I could do it Evenly.
So eSalon if your product didn’t itch or break my hair, I might stay with you But I also like all the “tricks“ my stylist does to add shine & pizazz to my hair. I get far more compliments when she does my hair than when I do it!!
Rita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela P.
August 14, 2020
Dark Hair
POSTED BY:
Pamela P.
August 14, 2020
My hair is a light brown, and the color came out medium brown, I was hoping for a dark blonde.
Pamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mary F.
August 13, 2020
color
POSTED BY:
Mary F.
August 13, 2020
Did not use . Too much brass. Waiting for new color. Hope it works.
Mary- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Anne C.
August 13, 2020
Updated review
POSTED BY:
Anne C.
August 13, 2020
Just received my first kit and tried it out.... I was very hesitant because I hadn’t had my hair colored in years and have never done it myself. I LOVE it!! I hope it stays this way..... so soft and shiny and the color is perfect. Fingers crossed..... update- received second kit and it’s been a total disaster! My hair is beyond brittle and dull and now I lose color every time I shampoo..... even though I am using the same eSalon shampoo and conditioner as before. I even have hair breakage from the slight color overlap. Will be canceling......
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Margaret R.
August 13, 2020
the adjustment was too orange
POSTED BY:
Margaret R.
August 13, 2020
I had asked for a little more copper but it looks more orange than copper. The formula will need to be adjusted before my next shipment.
Margaret- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Caroline H.
August 13, 2020
colour didn't seem the same as last time
POSTED BY:
Caroline H.
August 13, 2020
the colour didn't seem as red/chestnut as last time and hasn't lasted as well.
Caroline H. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica F.
August 13, 2020
Long Shipping Time
POSTED BY:
Jessica F.
August 13, 2020
I will never order from Esalon again. It took over 3 weeks from the time of shipping to receive. I understand that during Covid some shipping is delayed however I have been ordering several items online with none delayed so long.
Jessica- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Deanna M.
August 13, 2020
Bummed!
POSTED BY:
Deanna M.
August 13, 2020
Didn't really seem like it did much, I just had my mother color it on Saturday and this morning I found grey hairs everywhere popping through.
Also, last shipment I got two pairs of gloves, a bowl, and a brush for roots. Only one pair, no bowl or brush.
Deanna- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Suzanne R.
August 13, 2020
Not happy
POSTED BY:
Suzanne R.
August 13, 2020
Please refund my credit card for my purchase. I did not like the color😔
Suzanne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Grace F.
August 13, 2020
color change?
POSTED BY:
Grace F.
August 13, 2020
I wasn't sure about the color since it turned purplish as I was applying it this time?! I was worried I was going to have a purple tint! It didn't cover/last as long as the first time I used your product, unfortunately, so I don't know if it's because I requested a slightly lighter color? My sparkles appeared much sooner and this color seemed to fade much quicker. This is only the second time trying your product so I feel like I need to try one more time. The first seemed a bit too dark and this second seemed a bit too light. Please advise.
Thanks!
Grace- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Melinda B.
August 13, 2020
Too dark
POSTED BY:
Melinda B.
August 13, 2020
Twice now my hair has turned nearly black. It is supposed to be getting lighter and brighter. What I got was the exact opposite. Very disappointed (again).
Melinda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimmie
August 13, 2020
First time using
POSTED BY:
Kimmie
August 13, 2020
Pretty disappointed. After dying my hair, color was basically the same as what it was before but darker which I didn’t want. Sent a photo of the color I wanted In the instructions and the result didn’t have the shade or pop I was looking for. Could've done a better job with products from Sally’s beauty. Got a 2 star rating only cause I really liked the shampoo and conditioner that came with the kit and it covered my gray hairs pretty well.
Kimmie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
ABCD
August 13, 2020
Poor Color
POSTED BY:
ABCD
August 13, 2020
Stylist sent a new Color - not what I was looking for. Trying to remove my auto-ordering now.
Tara- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Theresa M.
August 12, 2020
Delay
POSTED BY:
Theresa M.
August 12, 2020
I have been ordering for 5 months and I
I do not like that my item takes so long to be deliver . It’s been a week and as of today I still have not received . This might make me want to cancel . Item is good but the delay I just cannot accept . I will think about it for next month
Theresa- We’re truly sorry that our shipping time did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Doreen T.
August 12, 2020
Doesn’t cover my grays
POSTED BY:
Doreen T.
August 12, 2020
I used this dye as instructed and several days later my grays were visible. After 2 weeks i have to redo my roots. I’m not happy with this product and will continue to use my usual box dye which keeps grays away for 4 weeks!
Doreen- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
julie M.
August 12, 2020
Ok product
POSTED BY:
julie M.
August 12, 2020
Love the supplies included in the kit. However smell is horrible (extremely strong) and color was a little darker than I hoped. I like being able to choose the shipment speed.
Julie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sueellen P.
August 12, 2020
Suck
POSTED BY:
Sueellen P.
August 12, 2020
They didn’t look into why it’s not here yet. Just copy and paste from there computer!!
Sueellen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Darlee E.
August 12, 2020
Where are 2 sets of gloves?
POSTED BY:
Darlee E.
August 12, 2020
I have noticed you have discontinued 2 sets of gloves. Very useful to have 2 sets and disappointed you now only include 1 set.
Darlee - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susan C.
August 12, 2020
Totally wrong color
POSTED BY:
Susan C.
August 12, 2020
My hair was light brown, now it's dark almost black. Totally wrong color and my hair looks #ry and not good.bad
Susan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
aubrey H.
August 12, 2020
not enough
POSTED BY:
aubrey H.
August 12, 2020
the color was perfect but i had put that i had long think hair and the one bottle wasn’t enough my hair had missed spot underneath because there wasn’t enough dye
Aubrey- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Glenda Y.
August 12, 2020
Cancel all the product
POSTED BY:
Glenda Y.
August 12, 2020
It's not working good ,still have a.gray hair In a week. And also I want my money 😭 back ,they charge me last aug 6. $29.79
Glenda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
India T.
August 12, 2020
Not Enough Product
POSTED BY:
India T.
August 12, 2020
We used the bowl and brush to apply the color to my hair and we ran out before the last section so part of my hair didn't get dyed. I am quite irritated and don't recommend using them. They're supposed to provide enough product to color your hair. My hair is to my shoulders and I didn't receive enough product to dye my whole head.
India- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Linda C.
August 12, 2020
My third set and the color was way off
POSTED BY:
Linda C.
August 12, 2020
I could tell as it was processing that it was different. Instead of the light red I got the first two times, it looked like I’d colored my hair in a bucket of ashes. Worse, I contacted customer service and never heard back. Time to cancel the service.
Linda- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Pam O.
August 12, 2020
Kit
POSTED BY:
Pam O.
August 12, 2020
That was the messiest ordeal I have ever had when dying my hair, OMG ! And I’ve been dying it myself for 30 years. Never again
Pam- We’re truly sorry for your recent experience with our Color Kit. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Katie M.
August 12, 2020
It made my hair darker
POSTED BY:
Katie M.
August 12, 2020
I was SUPER excited to try this that I bought the express shipping and checked on the order daily. I did all my research and watched review videos from actual hair stylists, and from everyday people who have used this product. Looked at all the how to’s from the company and TOTALLY prepared myself. Unfortunately, even with all that I’m disappointed. I did my hair profile and since I already “had” blonde highlights I thought it would be easy to go over again and lighten up. Because of covid and just life I haven’t gotten my hair done since November so even though I have blonde in my hair, it’s filled out a little. When I used this product it actually made my hair darker in the spots the blonde was. It also stained my towel and t shirt brown so I’m not sure if it was a wrong color issue or if the color they provided just didn’t work with my hair... when the product was in my hair it smelled REALLY strong so I can’t imagine it not working. But when I saw everything it touched turn brown I knew right away it probably wasn’t going to do much to the highlights I had in my hair. I’m really upset I spent so much money on a product I thought was safer to use and more responsible since I can’t go to the salon right during this time. I even wanted to sign up for auto shipments but something in the back of my mind told me to wait. I’m just really upset because I spent a lot of time trying to find the best way to color my hair without damaging it with drug store box dye and now I’m left with a worse outcome than i started with. I wanted to LOVE this product as it’s affordable and they make it easy to follow along and watch videos if it’s your first time doing your hair yourself, I really thought I found gold in this!! Turns out I just threw my money out the window.
Katie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Donna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Valerie G.
August 11, 2020
Not enough product
POSTED BY:
Valerie G.
August 11, 2020
I have super thick hair and I’m running out of product and having to water down to cover.
Valerie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Caroline C.
August 11, 2020
First time purchase
POSTED BY:
Caroline C.
August 11, 2020
Ordered the kit to highlight my hair, mixed colour as directed, left colour on for time specified, used the shampoo and conditioner as provided. The result - I could hardly tell I put colour on it and my hair felt like straw! Won't be using again.
Caroline C. - Thank you for taking the time to share your feedback with us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jane P.
August 11, 2020
My custom color was perfect the first 2 times they sent it.
POSTED BY:
Jane P.
August 11, 2020
My custom color was perfect the first 2 times they sent it. This last time, however, the red was really bright-- too bright. Next time, I won't leave it on as long as they say.
Jane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kendra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janine F.
August 11, 2020
Color drab, no shine.
POSTED BY:
Janine F.
August 11, 2020
The color is drab doesn’t shine.
It’s still dark even with the color adjustment.
I wanted to try all over color for my next order.but these results, I’ve reconsided.
I’m decided to cancel my subscription.
I’ve given eSalon 2 tries, not happy.
Janine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie W.
August 11, 2020
Color caused hair loss and dry hair
POSTED BY:
Julie W.
August 11, 2020
I was excited to color my hair and cover up my grays. However, now I'm wishing that I had not. The first thing I noticed as I was massaging after the 30-minute wait, was the enormous amount of hair that was falling out. This was way more than usual. Second, my hair is very dry and knotty. I have curly hair so it's usually soft and I can comb easily. I am disappointed and wishing for my old hair back, grays and all. :(
Julie - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Meghan K.
August 11, 2020
Shipping
POSTED BY:
Meghan K.
August 11, 2020
The shipping took a lot longer then it usually does. This was my first order from here in about 3 months but it is 3 days late from when it was supposed to be here and still isn’t here and has no new date of arrival.
Meghan- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Janene P.
August 11, 2020
Instructions not followed
POSTED BY:
Janene P.
August 11, 2020
I have thick long hair. I wrote that fact on my instructions that I would need more product. I was not given enough product to do my hair.
Janene- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sylvia H.
August 11, 2020
Leaving hair very dry
POSTED BY:
Sylvia H.
August 11, 2020
First time it turned out beautiful, shiny & full, second time not so much, the last time it was dry and frizzy. Followed instructions all three times.
Sylvia- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Nicole G.
August 11, 2020
Not what I was expecting
POSTED BY:
Nicole G.
August 11, 2020
My color didn't turn out how I'd like. I followed the detailed instructions, yet my starting color is still visible. I wanted black but in the light and sun, it's more reddish brown.
Nicole- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Terri M.
August 11, 2020
I did not like color
POSTED BY:
Terri M.
August 11, 2020
I requested a shade of red and you guys sent me a dark blond with brown Shades in it or whatever. but it wasn't a red shade at all. To me it was a really ugly color. you guys claim that it's on you if I don't like it. so does that mean you're going to refund the money I paid for the first one.then you charged me for a second one that I didn't want. For one I don't color my hair every 3 months. I do it when my roots get about an inch or so long and sometimes I wait longer. it just depends on my mood. Or when I have the time to do it. but you guys weren't even close to a color that I wanted
Terri- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valerie R.
August 10, 2020
Roots remain
POSTED BY:
Valerie R.
August 10, 2020
My daughter dyed my hair for me Twice with your product and followed the directions to a T. my roots did not take any of your dye that is why I canceled my program with you. My daughter has been dying my hair for over 10 years with no problem using cheap hair dye from Walmart.
Please take me off your mailing list
Valerie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kymberly W.
August 10, 2020
Not worth the money for me
POSTED BY:
Kymberly W.
August 10, 2020
Didn't take out the ginger even after having the colour adjusted and the colour that did take washed out after 3 washes
Kymberly W. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Fabiana S.
August 10, 2020
Color is not as dark as I had hoped
POSTED BY:
Fabiana S.
August 10, 2020
The color was easy to apply, kit was great, and instructions were clear. However, I had hoped for a darker color/coverage (medium brown) over my old blonde balayage. The final product is still a dark blonde.
Fabiana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janelle P.
August 10, 2020
Not the color I wanted.
POSTED BY:
Janelle P.
August 10, 2020
The process and product I have no issues with. However the color I chose was not what I got. I was advised that the color I chose was to dark and that I should start lower and build up. Well that wasn't the best idea because I ended up with red hair. Here is hoping that the next attempt is actually what I want.
Janelle- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Katrinna G.
August 10, 2020
Terrible
POSTED BY:
Katrinna G.
August 10, 2020
I’m not leaving the house until I can get this fixed. I sent in pictures and chose a dark brown red copper hair color on my dark brown hair. I explained it as a dark burgundy... my roots are blonde copper and my ends are about 15 different other colors. My hair doesn’t even look healthy. I would love to put the before and afters...
Katrinna- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Brian- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
April J.
August 10, 2020
Not happy
POSTED BY:
April J.
August 10, 2020
I’ve been trying to change my hair color and can’t. The last color kit turned my hair orange.
April - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber C.
August 10, 2020
Color doesnt last
POSTED BY:
Amber C.
August 10, 2020
Color only covers greys for a few days. Then turned lighter agins.
Amber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Margaret G.
August 10, 2020
New Improved Scalp Clearing is very Good BUT hair loss increase Bad
POSTED BY:
Margaret G.
August 10, 2020
The new formula (from last two shipments) is a clear improvement in terms of ease of application and removal but I experienced significant hair breakage and hair loss both times. I happen to have lots and lots of hair, it's fine and very porous and curly so it would be awhile before it would cause me serious grief but not sure how long I want to continue since it seems unhealthy. Am considering my options...hanging in there for now. Let me know if this is being addressed.
Margaret - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kiyomi H.
August 9, 2020
Too dark
POSTED BY:
Kiyomi H.
August 9, 2020
I want to keep my golden cooper Colour, but this colour made like black. I was devastated and had to book hair salon to fix my hair colour. I realised that Buying on online Shop is difficult to get the right colour. I won’t buy this again.
Kiyomi H. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
April- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marianne R.
August 9, 2020
Not the color I was expecting
POSTED BY:
Marianne R.
August 9, 2020
I ordered a Black with Golden Tones, and the result was Blue Black. Not Happy
Marianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise G.
August 9, 2020
Wrecked Wedding
POSTED BY:
Denise G.
August 9, 2020
I have tried to
Communicate several times- they got it wrong 3 times! Last one was before my wedding and color was just so awful- had to order black and white pics!! Too expensive for a less than quality product!
Denise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Taylor B.
August 9, 2020
Not enough product
POSTED BY:
Taylor B.
August 9, 2020
There wasn't enough product to cover all my hair. Other than that what I could get done looks great.
Taylor - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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