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The problem I had at the beginning was that my hair looked dark brown almost black when in the dark but I didn’t like that it hinted reddish tones In the ends when in the light. I expressed this to colorist that I was looking more of a neutral instead of a hint of reddish when in the light. But the color she formulated turned reddish not only in the ends but also on my roots/ grays. Ended up buying hair dye at Sally's beauty supply to correct it.
Janithza- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie B.
September 1, 2020
Color Set
POSTED BY:
Julie B.
September 1, 2020
Didn't realize this set with 1 bottle was different than the previous set I received that had 2 bottles. I put the color over all my hair & was disappointed to see dark brown rather than red/copper. I think the instructions could have been more clear with regards to making sure I did roots only.
Julie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Marlene- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mackenzie S.
September 1, 2020
The color didn’t work for me
POSTED BY:
Mackenzie S.
September 1, 2020
My color turned out kinda copper, sorta brassy. I really really wanted medium ashy violet. It did maintain my old highlights, so that’s really cool! It doesn’t look like you dipped your head in paint, like at home dyes do. It’s the best at home dye I’ve done... I’m just not a fan of this color.
Mackenzie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Pat K.
August 31, 2020
Damaged package
POSTED BY:
Pat K.
August 31, 2020
The package was damaged and the bottle with the color was leaking.
Pat- We’re truly sorry that our color kit did arrived damaged. We take our clients' feedback to heart and have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Pamela R.
August 31, 2020
Not so great
POSTED BY:
Pamela R.
August 31, 2020
Product was ok, didn’t get the same results as in previous uses. It also took over 20 days from ship date for me to get it. I wish there was more shine to it.
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color and shipping times did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laurie P.
August 31, 2020
its still not right
POSTED BY:
Laurie P.
August 31, 2020
The coverage doesn't last, the next day or two I see gray!! I'm going to try to work with them one more time!!But I'm going to my stylist to straighten it out. what a waste. this is my 3rd or 4th try. so it's not like i'm not trying.
Laurie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer S.
August 30, 2020
Not my colour
POSTED BY:
Jennifer S.
August 30, 2020
I would like to change my colour but doesn't give you that option 🙂
Jennifer S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Yvette A.
August 30, 2020
Disappointed
POSTED BY:
Yvette A.
August 30, 2020
The color is too bland. My daughter also tried a completely different color and was just as disappointed. For $10.00 I can get more color from a store bought brand.
Yvette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Martha B.
August 30, 2020
Too much red
POSTED BY:
Martha B.
August 30, 2020
Process was not difficult. Followed instructions to the letter. But the color is very red - not the expected blonde highlights. Doesn't really go with my complexion. Will not order again.
Martha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Collette S.
August 30, 2020
Not exactly what i was asking for
POSTED BY:
Collette S.
August 30, 2020
the color is to dark and i have red highlights not blond
Collette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cynthia A.
August 30, 2020
Does not cover gray hair
POSTED BY:
Cynthia A.
August 30, 2020
The color did not cover they gray hair. After one day most of the gray was showing. Week later all the gray was back. The color was nice while it lasted and the hair felt very healthy afterwards but I was super disappointed that it did not over the gray hair.
Cynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Zareen K.
August 30, 2020
Not as expected
POSTED BY:
Zareen K.
August 30, 2020
I got my color adjusted once. My color artist tried to adjust it but it is still not a tone of Violet what I was looking for. It hardly gave grey coverage too. I wanted violet to be more bright.
Zareen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary C.
August 29, 2020
Too red + too dark
POSTED BY:
Mary C.
August 29, 2020
I wanted a light brown but got a dark brown with dark red highlights. NG
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kelly W.
August 29, 2020
Wrong Color
POSTED BY:
Kelly W.
August 29, 2020
Color was supposed to be adjusted to a darker color. Blend appears to be the same from 2/25/2020
Kelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa M.
August 29, 2020
This just isn't for me.
POSTED BY:
Teresa M.
August 29, 2020
My first color was too light and the second too dark. I don't like how my hair feels after using this hair color. It was nice of the company to send a new color on them, but it just isn't right for me. My hair feels damaged and I am losing more hair than normal. There must be something in this formula that is too harsh for me. Plus, since so dark, I had to add highlights to bring it up to an acceptable color. The bleach in the highlights is damaging as well. Just not for me.
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cindy K.
August 29, 2020
Hair Color Nightmare
POSTED BY:
Cindy K.
August 29, 2020
Buyer Beware!! I used this hair color for over a year and didn’t correlate the use of this to all my hair loss and thinning hair until just recently. I had beautiful thick hair and now it is thin and I have lost a lot of hair. DO NOT PURCHASE!!!!!
Cindy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Melissa R.
August 29, 2020
Poor match
POSTED BY:
Melissa R.
August 29, 2020
My color was for my roots, and the results were not even close. The color came out brassy, and so light red/blonde color. I am very unhappy with their "color matching." If a company makes a mistake I want a fix within a couple days. The fact that it is 5-9 days before I can fix my hair is unacceptable!
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christen S.
August 29, 2020
Didn’t match color and didn’t cover gray
POSTED BY:
Christen S.
August 29, 2020
Sadly I have to give my color a thumbs down. The color didn’t match at all. My hair is so dark it’s almost black. The dark brown that was used as my color looked more of light to medium brown color. My gray roots didn’t absorb the color either. So, currently I have dark hair with roots that are light. I look a bit trashy at the moment lol. Fortunately, for the company, I’m in the minority and most people have no problems.
Christen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Liz G.
August 28, 2020
Help:
POSTED BY:
Liz G.
August 28, 2020
Hello,
I still need more grey coverage, and I still have red tones coming through after a few washes.
Can anything be done???
Thank you,
Liz
Liz - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
INES D.
August 28, 2020
Lost order
POSTED BY:
INES D.
August 28, 2020
Hello!
I need your help with this order. I haven't received it. Please I need the product or my money back at the method that I used to pay it. I can't wait any more time! Please take action about this matter. And don't use the usps for any order as it is a total disaster! Use Fedex or Ups.
I hope so hear of you soon with the solution
Ines - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Leanna -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Angela F.
August 28, 2020
Colour
POSTED BY:
Angela F.
August 28, 2020
Quite strong smelling. But covers well, my only issue is stated I wanted/was trying to go lighter but now my hair is actually darker than at start ?
Sent pictures aswell ?
Angela F.- We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application and so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
hope C.
August 28, 2020
too much red, needs some more ash
POSTED BY:
hope C.
August 28, 2020
My hair now is coming out much too brassy RED..could you put more 'ash' into it. Thank you.
Hope - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tionne M.
August 28, 2020
Tionnes review
POSTED BY:
Tionne M.
August 28, 2020
I need to use the color for a while to see if I like it.
Tionne - We’re truly sorry that our color has not yet met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie I.
August 28, 2020
Coverage
POSTED BY:
Stephanie I.
August 28, 2020
It didn't seem to cover the gray as well this time. Last time, gray coverage lasted until 8/18. I had it done with kit again at beauty salon. But- the gray is already coming thru.
Stephanie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessie B.
August 28, 2020
No color change
POSTED BY:
Jessie B.
August 28, 2020
Unfortunately, my initial coloring left my hair the exact same color it already was, even with sending a picture of my current hair color with my order placement. Hoping for better results with my next shipment! :)
Jessie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jennifer B.
August 28, 2020
Waste of time &money
POSTED BY:
Jennifer B.
August 28, 2020
I've been coloring my hair for 20+ years. I've used boxed color, Sally's, & had it professionally done so I consider myself somewhat knowledgeable. Since we've all been on lockdown I took a chance on something new to me & it was the WORST color result I have ever had! I knew going in what color can & can't do. My first clue to what was to come should have been the 15 volume developer they included. Not even my current hairstylist uses that when I go darker. Color was supposed to end up an "ash" blonde. I was hoping to knock out this brassiness. My hair ended up redder than I started! I need a refund so I can get this professionally fixed. Buyer beware!!
Jennifer- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Esther O.
August 28, 2020
Color Tint
POSTED BY:
Esther O.
August 28, 2020
I wasn’t to impressed with the dye. My hair has been so dry after using the color tint.
Esther- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Darlene G.
August 28, 2020
The product is not for me
POSTED BY:
Darlene G.
August 28, 2020
Too many steps, I tend to want in and rinse, and a little strong for my hair. However, the presentation was great, as well as the shampoo, leave in conditioner. and dry shampoo.
Darlene- We’re so sorry to hear that you were disappointed by the coloring process, but we are so happy to see you were happy with our products! We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Pauline P.
August 28, 2020
NEVER AGAIN!
POSTED BY:
Pauline P.
August 28, 2020
Even though I submitted a photo & got a consultation AND was very clear about not wanting darker hair that's what I got!! I was miserable because it took FOREVER for it to fade!!
Pauline- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Whitley W.
August 27, 2020
Zero stars if I could
POSTED BY:
Whitley W.
August 27, 2020
The worst color I have ever experienced. I ended up being charged $400 for color correction and they were still unable to get it completely back to normal due to the orange and green this color put in my hair
Whitley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTED BY:
Susan V.
August 27, 2020
Color was much darker than previous order
POSTED BY:
Susan V.
August 27, 2020
I didn’t like the color. It was the same color that I ordered previously but after application it was more brown than dark blonde. Definitely a lot darker than previous shipment.
Susan- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Melissa D.
August 27, 2020
LOSING MY HAIR!!
POSTED BY:
Melissa D.
August 27, 2020
After two consecutive months of use, I experienced a crazy, excessive, scary amount of hair loss! It is so awful and stress full. My dermatologist explained that the primary ingredient (ethanolamine) vs traditional ammonia can trigger this effect. WTH!?! Very sad customer.
Melissa- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah O.
August 27, 2020
My color
POSTED BY:
Sarah O.
August 27, 2020
The color was not dark enough to be dark brown. My hair now has a reddish tinge :(
Sarah- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Holly S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your expectations. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kyleen B.
August 27, 2020
Worst color I’ve had in over 20 years of coloring my own hair
POSTED BY:
Kyleen B.
August 27, 2020
I’ve been coloring my own hair for at least 20 years and 10 of those were with bleach and toner. My greys are still showing and the previously colored red is the same color, not even a tint difference. The 15 minutes for roots and 10 for tips seemed like very short time exposure for the color. I’m tempted to run to a Walgreens to get a box to cover it up.
Kyleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nia p
August 27, 2020
received incorrect order invoiced for something else
POSTED BY:
Nia p
August 27, 2020
customer service number no where to be found! Received incorrect order invoiced for something I did not receive.
Nia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Verónica A.
August 26, 2020
Unhappy, no worth it
POSTED BY:
Verónica A.
August 26, 2020
The hair dye washes out after two washes and it doesn't cover grey hairs.
Veronica- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Amy P.
August 26, 2020
Bright orange from medium ash blonde
POSTED BY:
Amy P.
August 26, 2020
I ordered medium ash blonde and ended up with vivid orange hair. It was the worst color I've ever used. I've had better results with the $2.97 box color. Never had so much orange with any hair color after 30+ years of coloring my own hair. Definitely my worst hair color purchase ever. $22 down the drain. I spent another $15 on professional toner trying to get the worst of the bright orange out. At least I'll be inside for most of the next few months
Amy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
BRENT F.
August 26, 2020
Not very long lasting
POSTED BY:
BRENT F.
August 26, 2020
The dye does not seem to last long and looks very brassy quickly
Brent- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
nancy W.
August 26, 2020
Faded too fast
POSTED BY:
nancy W.
August 26, 2020
My recent order seemed to have faded so much sooner this time.
I only shampoo 2x/week and use color conserving gentle shampoo. This was only the second shampooing that I noticed the fading.
Has the formula changed
Nancy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Shabnam Y.
August 26, 2020
Worst hair color!
POSTED BY:
Shabnam Y.
August 26, 2020
I dyed my hair with this customed hair color set and my hair burnt!!!!! This is so weird because I’m dying my hair every 3 weeks for 20 years and this has never happened to me before!
That is my worst experience about dying hair until now and I don’t recommend this product to anything me AT ALL!!!!
Shabnam- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maya B.
August 26, 2020
So sad
POSTED BY:
Maya B.
August 26, 2020
I wanted eSalon to work for me. I asked them to please create the Color I wanted/needed. and they tried. I really believe they did. But each time I asked them to up the blonde in my color, the less blonde it got. So here I sit with mousy brownish hair. So Sad
Maya- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Clara
August 26, 2020
Questionable service
POSTED BY:
Clara
August 26, 2020
Really wanted to love this because of all the good reviews I read, but I can’t say the whole experience is great. I wanted to color my overall hair but they only sent me one bottle for the roots. They say that root touch up is a system default. They quickly fixed this by sending me a second complimentary bottle (which should’ve been in the first shipment) but it took 10+ days to receive. So I’ve had two different colors on my hair this whole time but I waited patiently. Then when I received the second bottle for my length, it is exactly the same formula as the first bottle. Now, my roots were significantly darker than my length, which is very clear in the pictures I sent them. For the color I wanted, my roots would need to be lighter and my length slight darker. If they were the professionals they promised to be, why would the two formulas be exactly the same? At least the second bottle would be a different volume developer. But what do I know? They are the professionals. This whole experience just makes me wonder if someone really looked at my pictures and “customized” the formula? Or is this all just system default? It’s interesting how system default is set to root touch up only. Even though in the questionnaire that wasn’t my answer.
I followed the instructions anyways. It came out just ok. Not great, not terrible. But dark brown is such a forgiving color, I doubt things can go terribly wrong. By the way, some reviews mention it doesn’t have a bad smell. I found that not to be true in my case. It has a very intense smell that lingers for several days after rinsing.
Clara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katrina L.
August 26, 2020
Not the right color
POSTED BY:
Katrina L.
August 26, 2020
The die itself was good quality didnt dry or seem to damage my hair. I did not get the color I was wanting a strawberry blond, what I got was pretty dark brown.
Katrina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Shermi P.
August 26, 2020
Terrible color
POSTED BY:
Shermi P.
August 26, 2020
I’m sorry but I didn’t feel like this was any better than a boxed color I can buy at the drugstore. No depth to the color, no nuances of mahogany and red that I requested. I am canceling after this order.
Shermi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Oralia J.
August 26, 2020
Color did not cover roots as reviews raved about it doing so
POSTED BY:
Oralia J.
August 26, 2020
I will be giving this a 2nd chance . I just colored my roots and the color had to be sent in via text to adjust my color. I didnt get the grey coverage that I get in a salon. The comparison I can give is that of a box dye that I buy at Walmart. I'm hoping my formula was just not done properly, however I did specify grey coverage and roots only.
Oralia- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Geri G.
August 26, 2020
Color off.
POSTED BY:
Geri G.
August 26, 2020
I was disappointed my color came out really yellow, brassy. Good news
Is I contacted eSalon and they were on it. They have made a correction to
My color. I am expecting my new color September 1st. I will update my
Review as soon as I try the new color.
Geri- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kimberly S.
August 26, 2020
Red and grays!
POSTED BY:
Kimberly S.
August 26, 2020
Didn’t cover my grays and unable to delete the red. Still dark for medium blonde. Does make your hair fell good. I have long hair a little short on product.
Kimberly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
carolyn A.
August 25, 2020
odor too strong
POSTED BY:
carolyn A.
August 25, 2020
didn't see much of a difference in other products compared to this not worth the money for me
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca R.
August 25, 2020
Cancelled account
POSTED BY:
Rebecca R.
August 25, 2020
I cancelled my account but you continue to send products even after I return to sender as instructed STOP SENDING AND REIMBURSE MY ACCOUNT!!
Rebecca- We’re truly sorry that your most recent experience did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alice A.
August 25, 2020
Never got my order
POSTED BY:
Alice A.
August 25, 2020
I can't say if I like it ,I never got it ,im canceling my account
Alice- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Debra T.
August 25, 2020
Without my consent!
POSTED BY:
Debra T.
August 25, 2020
I’m giving this a 1 star. I tried communicating with the specialist about too much red in the color and never heard back for 2 months when an order showed up with a bill for $29. This was ordered without my knowledge. I do not recommend.
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Enelida C.
August 25, 2020
Side effects
POSTED BY:
Enelida C.
August 25, 2020
The color was great however my skin was peeling ang my hair became brittle and dry. That is why I gave that review.
Enelida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cianne M.
August 24, 2020
It wasn’t the right color
POSTED BY:
cianne M.
August 24, 2020
On the package it said dark blonde and I had like an auburnish color. My hair color I got actually made my hair darker then it was suppose to be.
Cianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tamesha L.
August 24, 2020
Horrible!!
POSTED BY:
Tamesha L.
August 24, 2020
I ordered a light brown color with gold tones. After application my hair is 3 shades darker with red tones!!! WTH??? I am highly upset!!
Tamesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laura K.
August 24, 2020
Missing brush
POSTED BY:
Laura K.
August 24, 2020
The applicator brush was missing so it didn't go on as well.
Laura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jacquelyn M.
August 24, 2020
Custom but not perfect
POSTED BY:
Jacquelyn M.
August 24, 2020
I do love the amount of color options available and that there are stylists that can make changes. Unfortunately, I have found that I have fading within the first week after dyeing and this dye can dry out my hair more than others. Also, my suggestions to the colorist are not always listened to when changes are made to my color. I have been coloring my hair both in a salon and at home for years and have legitimate insight that I would like taken into account. This concept is definitely a winner and I think with a few improvements it would be 5 stars.
Jacquelyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Heather C.
August 24, 2020
Color nowhere close to website image
POSTED BY:
Heather C.
August 24, 2020
I was really looking forward to this helping even out my hair color and was going for a darker shade of brown than my hair was with some copper. The roots color was supposed to be more medium brown and the ends more of the copper, which the formula showed it was. However, my roots came out lighter with more of the copper tone and my ends came out more ash brown. Overall it was not as dark as I believe it should have been.
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Becky J.
August 24, 2020
Hated the color
POSTED BY:
Becky J.
August 24, 2020
I gave a photo of my hair including my roots and current color, and clearly explained what I was looking for. The "colorist" gave me a color that was EXACTLY what I was trying to correct in my current color. Now it's a disaster and my hair looks horrible. I have no idea what to do now, and hope that they will be able to help me fix it.
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lani H.
August 24, 2020
Color was a horrible match.
POSTED BY:
Lani H.
August 24, 2020
I have tried this product before but this time it failed and I ended up with a nice bright orange colored head.
Lani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
DEBORAH W.
August 24, 2020
Doesn't Work
POSTED BY:
DEBORAH W.
August 24, 2020
The color doesn't last for more than a week on my grays.
Deborah- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori C.
August 24, 2020
not exactly what expected
POSTED BY:
Lori C.
August 24, 2020
It didn't cover as well I expected it to and faded really quickly.
Lori- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
michele C.
August 23, 2020
Extremely Drying Will Never Use Again
POSTED BY:
michele C.
August 23, 2020
I loved the color itself however I will never use the product again. My hair became so very dry and so extremely frizzy within days after using the product! I have naturally curly hair and let it dry naturally, no heat. No matter how I tried to condition it, nothing helped.
Customer service was very good, they did send me a conditioner but it did not help at all. Unfortunately I did not cancel the order before the second shipment came. They did not refund me for the second set of color which I did have a chance to cancel but I didn't do it in time,... understandable. So I threw it out. I used the product once, three months ago and my hair finally revived for the most part in these last couple of weeks.
Michele- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Mindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruth
August 23, 2020
Not Buying Again!
POSTED BY:
Ruth
August 23, 2020
My hair was supposed to be much lighter than it was, and now it is darker. I followed the instructions exactly and read them a million times. My hair is now stiff from the middle to the ends and I thought it would work because a lot of people have preferred this site. Definitely deserving a refund, definitely not buying again, and I will definitely delete my account.
Ruth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Amy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Gina M.
August 22, 2020
Not terrible but moving on
POSTED BY:
Gina M.
August 22, 2020
For the $10 trial I can’t be too disappointed. I’ve been dying my hair at home for years and usually use another online subscription company. I figured I would give esalon a try for the $10 trial. My first order came damaged, I contacted customer care and was shipped a replacement and received it within a week. This was not a major concern and I was happy with the customer service. I really do like the packaging and instructions. My customized color was a bit too dark for me and was disappointing at first (I’m now getting use to it and quite like it). The major turn off and reason I won’t be continuing with the product is the horrible chemical smell. It’s summer, I have a window air conditioner in my bathroom window and could not ventilate. The really issue came when I rinsed in the shower! I followed the instructions suggesting to fill the dye bottle with water and rinse and scrub through hair for 3 minutes. I had to abort mission, as my eyes and throat began to burn and I started coughing. The chemical smell was over powering. This is something I have not experienced with other boxed dyes. Overall my hair isn’t ruined, my grays are covered nicely and I only spent $10.
Gina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Michelle B.
August 22, 2020
Ordered dark brown and it's looks dull and too dark
POSTED BY:
Michelle B.
August 22, 2020
Ordered dark brown and the colour is nothing like the picture. The colour is far too dark, dull and very disappointing. Coverage of grey was good but really didn't want to look like Morticia Adams
Michelle B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tamara C.
August 22, 2020
Kit feedback
POSTED BY:
Tamara C.
August 22, 2020
I am a MadisonReed lover. I switched due to their support of the Black Lives Matter Marxist group! Loved their product be can’t deal with the $$$$$ dollars they gave to this group that is destroying our country along with Antifa. Please let me know if your company gives money to this group. My first kit contained no shampoo but 2 conditioners. The ammonia fumes were way stronger than the Madison Reed product and they provide caps for processing. Thank you.
Tamara- We stand in solidarity with the Black Community and that human rights are the essence of our colorful community. I sincerely apologize for the missing item in your Color Kit and the strong odor from the formula! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Joyce K.
August 22, 2020
What a Joke!
POSTED BY:
Joyce K.
August 22, 2020
I got my second box which I obviously can not use and can not find an email or phone number to call. Just another SCAM that bills you monthly.
Joyce- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Frances O.
August 22, 2020
Nice colour
POSTED BY:
Frances O.
August 22, 2020
I do like the colour but find the product extremely drying. Hence only 3 stars given.
Frances O. - We appreciate your feedback here at eSalon! We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marie-Simone H.
August 21, 2020
Just OK
POSTED BY:
Marie-Simone H.
August 21, 2020
The first coloring my color was like straw. A second kit was sent but it was a men's kit! The third kit was lost in shipping. Finally tried the new custom color & it still wasn't as dimensional as Age Perfect by L'oreal. I'll be canceling my membership & going back to L'oreal at half the price.
MIkki - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stefanie E.
August 21, 2020
To brassy
POSTED BY:
Stefanie E.
August 21, 2020
This time my hair color turned out to be brassy. What changed? How can this be corrected ?
Stefanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne D.
August 21, 2020
Cost too much
POSTED BY:
Suzanne D.
August 21, 2020
Delivery took too long with my first order and once I did get it. I discovered I was also paying for shipping. The product doesn't last any longer then the store product. I needed to change my auto ship date and in doing so I received to packages with a couple of days of one another. within a week of that delivery I received another. I canceled and I needed to call to see about getting refunded. I was told, they could only refund me for 1 order and to send it back through the mail. I also found out that you need to follow up with a phone call to make sure everything is canceled. Too much of a headache to be bothered with this company. I will stick with what I used before this, now that the beauty supply store is open and I don't pay for shipping.
Suzanne- We’re truly sorry that our color and shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen L.
August 21, 2020
Too dark
POSTED BY:
Karen L.
August 21, 2020
This color was much darker than I wanted I really wish the colorist would not have adjusted the color that I requested
Karen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Barbra V.
August 21, 2020
My hair is an uncontrolable frizz ball.
POSTED BY:
Barbra V.
August 21, 2020
The chemistry didn't suit me. My hair has never looked worse.
Barbra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color kit did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cheryl M.
August 21, 2020
No thank you.
POSTED BY:
Cheryl M.
August 21, 2020
I was really hoping for a solution during this pandemic. Yikes, this was the most drying out of my hair and didn't work on the roots.
Cheryl- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie P.
August 20, 2020
Beautiful Color for just about a week... :(
POSTED BY:
Stephanie P.
August 20, 2020
I loved this color!! It was perfect and covered all my grays. I only washed it twice, and all of the color pulled this warm orangey tone and I really wanted a cooler brown. A little disappointed how it looks now.
Stephanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Beth S.
August 20, 2020
way too dark
POSTED BY:
Beth S.
August 20, 2020
I thought I'd asked to return to the first color I did but there must have been a misunderstanding. This is double the color of my 2nd color. I am at a loss on how to return to blonde.
Beth - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda C.
August 20, 2020
My Hair is Different Colors?!?
POSTED BY:
Amanda C.
August 20, 2020
I was completely satisfied with the first shipment of hair color I received. The second shipment was just a root touch-up, and I was satisfied with that as well. However, I noticed shortly after that my color was fading allover, so I decided to add a second bottle to my last shipment. I'm not sure if the two bottles were different colors or what happened, but I'm not satisfied. I followed the directions, did everything I was supposed to do, and the color is not even. It looks so bad that I'm considering buying hair dye off the shelf just to fix this disaster on my head.
Amanda- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Whitney H.
August 20, 2020
Disappointed
POSTED BY:
Whitney H.
August 20, 2020
I was so excited to receive my kit and the kit itself is AWESOME. filled with everything you could possibly need. Very pleased with the presentation.
However, when it comes to the color.. not very thrilled. It's pretty for what it is but not as bright as i was hoping for. The color smelt so strong I felt like passing out. It was so hot to the touch and felt like pure ammonia. My hair is in worse condition after as well, very drying. Expected more.
Whitney- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Ana- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Maria R.
August 20, 2020
It didn’t cover up my gray hair
POSTED BY:
Maria R.
August 20, 2020
It made my hair on top orange instead of dark brown
Maria- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Ann I.
August 20, 2020
To dark
POSTED BY:
Ann I.
August 20, 2020
I wanted a more red in my colour,although the product is fine.
Ann I. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Skyler H.
August 19, 2020
Noooooooooo
POSTED BY:
Skyler H.
August 19, 2020
Didn’t work at all. Just dyed my roots. Chemical smell made my eyes water. Waste of money.
Skyler- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sarah W.
August 19, 2020
Great color, poor grey coverage
POSTED BY:
Sarah W.
August 19, 2020
I loved the color and thought it was spot on. Unfortunately, even though I left it on for a while, it really missed a ton of grays.
Sarah- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Daniela G.
August 19, 2020
Darker than what I wanted
POSTED BY:
Daniela G.
August 19, 2020
My hair is a medium brown and the color wasn’t covering my grey so the color specialist reformulated my color and now my hair or dark brown. It covered my grey but now my hair is darker then I wanted.
Daniela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia R.
August 19, 2020
Did not last
POSTED BY:
Patricia R.
August 19, 2020
I was excited to do my hair at home and avoid the time at the salon. The color looked good, I was happy with the color choice. Unfortunately after the very first wash, the color came out only to reveal the gray. It was more like a temporary color treatment. Very disappointed...therefore this product is not for me.
Patricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristin L.
August 19, 2020
Doesn’t work
POSTED BY:
Kristin L.
August 19, 2020
I didn’t get the result after following every single detail provided on the instruction. As i was trying to cancel, it offered to send a new formula to get the result. However, Sabrina asked to wait until I pay for next order and use the shapoo to fade the color. What is the point?
Kristin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathryn R.
August 19, 2020
Totally Dissatisfied
POSTED BY:
Kathryn R.
August 19, 2020
I chose an "Auburn" shade called Mahogany, based on the photo which appeared to have lots of ruby red tones. When I received my kit, the colour I received was called Dark Brown (Mahogany) and the little chart showed that it contained mostly dark brown, with some mahogany, and a little bit of copper. I worried that it would be far too dark, and far too brown, with not enough of the red I was hoping for, so I contacted the company via email and expressed those concerns. They assured me it had been custom blended for me, and it should be perfect. I contacted them again to ask how I could review my order to compare the colour I had viewed to the one I received (because I was still skeptical), then contacted them again, to reiterate that it still seemed far too dark brown. I was told again about all of their thousands of colours and how they are custom blended. I went ahead and used the kit, following the directions. My hair is very dark brown. It's shiny. There is not much red. I am very dissatisfied. When I contacted the company to tell them about this experience, they responded with a form email that began, "We're sorry to see you go..." I am dissatisfied with the shoddy customer service, and with the colour result. I have been using drugstore dye on my hair for close to 25 years. I've never had such an inaccurate result ~ and I've never spent this much on it! I decided, since I was stuck at home, I would splurge, and give my self a really nice salon-type of experience, and customize my colour to exactly what I wanted. What a joke. I would describe the colour result I got as "Espresso." It's not a terrible colour, but it is most certainly not the colour I chose, and I knew it the moment I saw the kit. People working in customer service should listen to customers, and do their job. I did that job for years. Sometimes, a company gets something wrong, and you have to fix a mistake. That's literally your job. Just do it.
Kathryn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra M.
August 19, 2020
Tried 3 times
POSTED BY:
Sandra M.
August 19, 2020
I tried it three times, but the color still isn't right. I'm not going to re-order, again.
Sandra- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Ruby R.
August 19, 2020
Amazing colour!
POSTED BY:
Ruby R.
August 19, 2020
Really happy with the colour, covers all my grey but after two weeks the greys are appearing.
Ruby R. - Thank you for your feedback! I am so thrilled to hear that you love our Enhanced Color. However I am so sorry that you felt that the color did not cover to the extent you needed it to. I appreciate you taking the time to try it out and share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Suzie V.
August 19, 2020
Did not cover as expected, color was not dynamic enough (dingy color)
POSTED BY:
Suzie V.
August 19, 2020
Was not happy with the results. Followed instructions exactly.
Suzie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole R.
August 19, 2020
Color didn’t work: left hair dry
POSTED BY:
Nicole R.
August 19, 2020
Before dying my hair was soft and recently cut and washed. After dying my hair is brittle. The only thing dyed was my roots that’s it.
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary M.
August 19, 2020
Tried to cancel, but sent another shipment
POSTED BY:
Mary M.
August 19, 2020
My hair became very thin and kept falling out after using this product. I cancelled my account, but they sent again! Now I have to inform credit company to not let any more charges go thru. Ugh!!
Mary - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gemma S.
August 18, 2020
Third time lucky! But unfortunately still not right!
POSTED BY:
Gemma S.
August 18, 2020
Its SUCH a shame. I LOVE receiving these boxes. The quality of the product is very high. My hair always feeling nourished and shiny and like i have had a salon treatment after use. The thing is though the colour. I have tried now three times and its just not right, if i were in the hairdressers it would be easier to have this rectified. I honestly wish it was right as i would be ordering every single month without fail! The first time i ordered it was very very ginger, closer to orange and the strand test (thank god for strand tests!) made me realise before i put it all over my hair. The second colour i ordered was very dark. I am still wondering if this was an error in production as it should NEVER have been as dark as it was, as after colouring it again with the third one i ordered i still have a darker ring around my head from the second attempt. Its such a shame as i love the product, its wonderful, if the colour had been what i wanted then i would be on that standing order without fail, and telling all my friends to do the same. The only thing stopping me is i havent got the colour i really wanted, and i do have a darker ring around my head from the previous colour. In essence it has cost me more money as i now need a professional 'put right' for the dark ring caused by the second colour.
Gemma S.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, and you did not love the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
Tylah S.
August 18, 2020
Too light, again.
POSTED BY:
Tylah S.
August 18, 2020
Roots color was too light rather than darker like I requested.
Tylah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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