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My hair is the driest it's ever been and it's the shortest it's ever been. Not sure what's going on.
Also, I need to adjust the color as it takes about 5 washings before the "bozo" color tames down. I think I need the moisture shampoo and conditioner as it seemed to help when I used the small sample packs.
Cathyrn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jane B.
September 16, 2020
Dissatified with how long it lasted
POSTED BY:
Jane B.
September 16, 2020
I did like the color but it did not last as long as I hoped. I also noticed with the instructions included that my roots had a different color than the rest of my hair. If i did it again, I feel like I should leave the color on roots first then color the rest of my hair, then get in the shower.
Jane- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Caroline M.
September 16, 2020
Fine
POSTED BY:
Caroline M.
September 16, 2020
darker than expected id really would like to have my choice of colour, instead of a virtual person creating an undesired colour i am not 100% happy ive already mentioned this issue.
Caroline M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kelly B.
September 16, 2020
Roots not covered!
POSTED BY:
Kelly B.
September 16, 2020
My color came out darker than expected, and my roots didn't cover up at all! Followed directions exactly. I've been doing home dye jobs for years and this has never happened. Not ordering again.
Kelly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Katie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shannon A.
September 15, 2020
Complete disappointment
POSTED BY:
Shannon A.
September 15, 2020
First colorist jumped too light with my dark blonde/light brown underneath hair- made it red! The very thing I warned the colorist of happening. I had wonderful customer service with the second colorist empathizing and sending out correction dye. This made it more red! After a second attempt to correct- which I appreciate this, since you guarantee satisfaction. The 3 Rd coloring attempt made it dark red! I wanted light blonde, not Auburn red! They said they can't help me and I should go back to my expensive salon! Thanks for absolutely nothing! I'll make sure 21k get this review! Not recommending to anyone ever! So much for the guarantee satisfaction.
Shannon- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Laureen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ana V.
September 15, 2020
Cancelled subscription
POSTED BY:
Ana V.
September 15, 2020
I cancelled my subscription back in March/April and I still keep getting orders. I cancelled AGAIN in a August Hopefully I don’t get anymore
Ana- We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. You can also adjust your auto delivery date and frequency as much as you'd like! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhonda D.
September 15, 2020
Colour not quite right yet
POSTED BY:
Rhonda D.
September 15, 2020
The colour was too red. I want my hair dark brown with a touch of warmth. When the light is on this colour at present all you see is red. Need colour re adapted to give me dark brown with a slight touch of warmth
Rhonda D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Joelle R.
September 15, 2020
2 washes
POSTED BY:
Joelle R.
September 15, 2020
To washes and my grays are showing again will not ever do again...
Joelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gloria S.
September 15, 2020
Not enough pigment
POSTED BY:
Gloria S.
September 15, 2020
I've used the color twice, regrowth coverage was not adequate. Overall color was good and color lasted. But, still disappointed.
Gloria- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Martha M.
September 14, 2020
Delivery never on time
POSTED BY:
Martha M.
September 14, 2020
Hi
I really wanted to continue buying this product but it either does not show up or when it does it is way too late even though I choose a short repeat time.
Martha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Zoila R.
September 14, 2020
Overcharging /Customer Service unpofessional
POSTED BY:
Zoila R.
September 14, 2020
My subscription is $27.15 each shipment and I was charged $50 and my name paid it. After numerous email they have no decency to respond to email and insist that they did not get the $50 payment when it was taken from my account. WATCH OUT PEOPLE ! Taking my business somewhere else. Stephanie is no help. Rude and not fit for customer service. I do not recommend this business.
Zoila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Namie S.
September 14, 2020
My hair turned orange
POSTED BY:
Namie S.
September 14, 2020
I've used this same color for a long time now but this last time, the base of my hair turned orange while the edge half of my hair was dark dark brown. It did nothing for my greys. It was hideous and took 3 more coloring (store bought) to finally fix it
Namie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
One N.
September 14, 2020
Way too dark color
POSTED BY:
One N.
September 14, 2020
While this is easy to use, the color they sent me was just way too dark and now I will just have to wait a year or more to grow it all out. And it really didn’t last as long as the wella color I had been using. About three weeks for salon vs six weeks for wella. No thanks esalon
Jeanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tina F.
September 14, 2020
Great presentation but disappointed
POSTED BY:
Tina F.
September 14, 2020
Was excited to try product again after not using for several years.
Unfortunately after following the instructions to the "T" I did not get the gray coverage I was hoping for....
Tina- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Amber- We’re so sorry to hear that you were short on color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly H.
September 14, 2020
Wanted copper got dirt
POSTED BY:
Kelly H.
September 14, 2020
This color is noooooooowhere near the color I selected! It made my hair a muddy ugly blonde ish color with no copper in sight, I want to cry! It also made my hair frizzy and disgusting
Kelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise T.
September 13, 2020
TURNED MY HAIR PITCH BLACK - MY HAIR IS RUINED!!!!!!!
POSTED BY:
Denise T.
September 13, 2020
MY hair was medium brown maybe a bit lighter. I answered the questions stating I wanted to be lighter with golden tones. My kit arrived and I used it last night I didn't even leave it on the entire time. The total kit was on for 11 minutes - MY HAIR IS SO BLACK - PITCH BLACK. it is now Sunday and I have to find someone who can fix it. This is going to damage my hair, cost a crap load of money to fix. BEWARE
Denise- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Angela C.
September 13, 2020
Gray’s
POSTED BY:
Angela C.
September 13, 2020
The color was perfect but it did not cover my gray’s.
Angela- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
MIRKETA Z.
September 13, 2020
Custom Color Set
POSTED BY:
MIRKETA Z.
September 13, 2020
I liked the quality of the color and how easy it was to mix and use. However, my roots turn out very dark (3 levels or more than my desired color) and I have to add some highlights around my face to soften the look.
Mirketa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Samantha R.
September 13, 2020
Not even close to the correct color
POSTED BY:
Samantha R.
September 13, 2020
It dyed my hair a almost black and even while using the color tint rinse it faded within a month to my normal hair color.
Samantha- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Candy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sarah T.
September 13, 2020
Not what I wanted or expected
POSTED BY:
Sarah T.
September 13, 2020
This is not what I wanted or expected. I wanted a more deep violet/purple tone, instead I got a very deep auburn tone, it almost looks brown in certain lighting. Although it does reflect the red tones in direct sunlight. This is really not what I was wanting or hoping for. I am pretty disappointed right now 😞
Sarah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tammie L.
September 13, 2020
Lazy/ I wanted one step
POSTED BY:
Tammie L.
September 13, 2020
I dislike colouring my hair very much. I was disappointed because it was two separate steps roots + ends. I (personally) need one step. I did not get the full effect of my colour because I only used the root bottle on my whole head. I however LOVED the colour for my roots. I was a bit scared to try the other because of how different the colour ratio looked (totally my fear & I didn't try) it was just me being unfamiliar. The price + shipping on top of it, is not something I want to commit to paying that much for. I usually buy store box dye, so quite a bit cheaper. I did love the colour that was mixed for my roots!
Tammie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elma O.
September 12, 2020
Hair colour
POSTED BY:
Elma O.
September 12, 2020
I got this colour ,and I thought that it would cover my grey and all of my hair I had a previous colour on my hair ,but it didn't colour all my hair it was great for my roots and grey aswell.i think it wasn't strong enough the colour as my hair is very thick aswell even if it it is short.but I continue with it and mabey it will be stronger next time I colour my hair as I say "my hair is very thick.i do like the colour but there isn't enough of it mabey or mabey its not that strong.dont quite know .love the colour tho.
Elma O. - Thank you for your feedback! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to, however we are pleased to know that you are satisfied with the overall color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna D.
September 12, 2020
Not the color I asked for
POSTED BY:
Brianna D.
September 12, 2020
I bought “light brown ash pearl” and I received more of a golden brown and it hardly lightened my hair. Plus, the smell is horrible.
Brianna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura C.
September 12, 2020
Color did nothing for me.
POSTED BY:
Laura C.
September 12, 2020
I filled out the details saying I wanted to lighten my hair, sent a photo, followed the instructions, what I got was pretty much no change in hair color at all. If anything, there was a slight strawberry tint and it is darker. 100% not what I asked for. Right now I’m not sure I should even try again.
Laura- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Veronica- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
V H.
September 12, 2020
Dark Blonde Not :(
POSTED BY:
V H.
September 12, 2020
So not happy with my hair color at all custom color was suppose to be a dark blonde...no blonde at all came out a horrible light blah brown. Didn’t want to go to a hair salon during Covid now I don’t know what to do to fix it. Highly don’t recommend at all worst experience ever.
VH- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Patricia- We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a color requested. We look forward to crafting your custom color!
POSTED BY:
lauren K.
September 10, 2020
Waste of money
POSTED BY:
lauren K.
September 10, 2020
Color lasts about 3 washes. Customer service is worse than terrible. Do not buy
Lauren - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eileen B.
September 10, 2020
Color
POSTED BY:
Eileen B.
September 10, 2020
color was a bit mousey brown this time and dried my hair out pretty bad.
The first two colors were amazing
Eileen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Renee H.
September 10, 2020
Color
POSTED BY:
Renee H.
September 10, 2020
Terrible, turned my hair brassy every time, even after emailing and having them change it.
Renee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa H.
September 10, 2020
Awful
POSTED BY:
Lisa H.
September 10, 2020
Color was wrong, gray hairs afterwards and other hair was two different tones!
Lisa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ANNE S.
September 10, 2020
Turned my ash blonde hair RED! Good customer service.
POSTED BY:
ANNE S.
September 10, 2020
Requested ash or cool toned blonde and it made my hair strawberry colored! Called customer support and they sent me a correction kit at no charge, saying that I must process "warm". The new kit just maintained the red tone and didn't help. After two tries, I'm done, Always been an ash or cool toned medium blonde & in my experience they cannot provide a product for that color. Customer service is good. The color set is easy to use & the tools are nice. I would only use eSalon if you are a brunette or warm toned blonde.
Anne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Donna P.
September 10, 2020
Dialing in Color
POSTED BY:
Donna P.
September 10, 2020
I am still trying to get the color I want without the brassy tones. Esalon has been very kind and helpful, but still working on the color I have had in the past with other salons.
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tara C.
September 10, 2020
Takes forever to ship
POSTED BY:
Tara C.
September 10, 2020
I'm still waiting for this product it's been a long time . . . And I'm getting a lot of grey hair lol
Tara - We’re truly sorry that our color's delivery time has not met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen L.
September 10, 2020
Mixed Up
POSTED BY:
Karen L.
September 10, 2020
I find that the color doesn't take on my hair. There are patches of lighter tones on my head
In patches
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elisa A.
September 10, 2020
Not quite but
POSTED BY:
Elisa A.
September 10, 2020
Easy instructions to follow. The outcome after using the color was that the roots didn't blend well with the bottom. Bottom color is too light and red for what I was hoping for. But the Greys were covered which was a priority.
Elisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie D.
September 10, 2020
Not Covered
POSTED BY:
Katie D.
September 10, 2020
Most of my grays did not get colored. I followed the directions.
Katie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Janette H.
September 10, 2020
Didn't work for my hair
POSTED BY:
Janette H.
September 10, 2020
Even though I followed the instructions perfectly, my hair ended up being the exact same colour it was before. My hair also has a frizzy and dry texture now. I'm willing to try the product again, but I was highly disapointed with the results.
Janette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Eve H.
September 10, 2020
My instructions were not followed.
POSTED BY:
Eve H.
September 10, 2020
My initial color was too brown, I canceled my account and was told I'd receive a free shipment if I wanted to try and explain to my "colorist" what it was I was looking for in contrast to what I received. I'm a redhead with just a touch of brown for a slight auburny copper look. I wanted the rich coppery light auburn. The first shipment was equal parts brown and mahogany with a touch of red. NOPE! I took you up on your free offer and requested a touch of brown, no mahogany, and more coppery red. This time it was mostly brown. Period. I'm done.
Eve - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tamara C.
September 9, 2020
Roots and old growth very different
POSTED BY:
Tamara C.
September 9, 2020
My old growth had faded. This is very common with hair tones that have red. So when I followed the directions I ended up with roots that had a dark rich color and a head full of brassy, washed out color. I am very disappointed. I needed to pull the color through all of my hair (before showering). The instructions did not tell me to do that this time.
Tamara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tasha L.
September 9, 2020
Unsatisfied
POSTED BY:
Tasha L.
September 9, 2020
The first shipment, I was very happy with. However, this time is different. I noticed immediately that my hair was very dry after the treatment and I am continuing to have major breakage no matter what I do.
Tasha - We’re truly sorry that result of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen L.
September 9, 2020
Nice colour
POSTED BY:
Karen L.
September 9, 2020
The colour is lovely but the grey coverage is pretty disappointing, only persevering because its cheaper than a hairdresser
Karen L. - Thank you for reaching out to us! We are sorry to hear our color did not meet all your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Joan R.
September 9, 2020
Very disappointed
POSTED BY:
Joan R.
September 9, 2020
I received my "specialized" hair color and a few days later, i followed the directions to a T and yet all of my grey hair is back and only about 2 weeks later. I'm very disappointed in this product and will never order it again.
Joan- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Samantha B.
September 9, 2020
Can't seem to get the product on time
POSTED BY:
Samantha B.
September 9, 2020
The package seems to take forever. I backed up my order by a week with the hope that it would get here sooner, but no luck.
Was supposed to have my own colorist, yet I've tried to reach out several times and the only time I will get a response from her is the email asking if I want to add more products to my order. Not great, honestly.
Samantha- We're truly sorry that our shipping times did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to resolving this unfortunate issue. Keep an eye on your inbox for more details.
POSTED BY:
Melaine P.
September 9, 2020
Bright orange
POSTED BY:
Melaine P.
September 9, 2020
Total nightmare. Turned dark blond hair bright orange. Followed instructions to a T.
Melanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle Y.
September 9, 2020
Roots turned out much lighter than the rest of my hair
POSTED BY:
Danielle Y.
September 9, 2020
Please cancel my subscription. I had specifically requested guidance to avoid this issue.
Danielle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Kasi C.
September 8, 2020
Way too dark...again!
POSTED BY:
Kasi C.
September 8, 2020
The first order I received was great. It turned out beautifully! Since then, I have had two orders in which both have been too dark. The last one was dark and when I explained this to my colorist she claimed it was the same mix, so she said she would alter it a bit to make it lighter this time. Well, this time it is so freaking dark that I am do mad! I think I am going to cancel and find another company to get my haircolor from.
Kasi - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jamie O.
September 8, 2020
Haven’t tried. Need new color formula
POSTED BY:
Jamie O.
September 8, 2020
My colorist back home gave me his formula for my hair. Can I send to you. If not I need to cancel my orders. Thanks
Jamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Alla V.
September 8, 2020
totaly different than first time
POSTED BY:
Alla V.
September 8, 2020
I am very unhappy with color this time. First time was excellent . I was very very happy and was looking forward to get next one. the second time i am very disappointing. Color is different. Instead of black my hair and my scalp ugly brown.
Alla - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mara R.
September 8, 2020
need colorist to respond please
POSTED BY:
Mara R.
September 8, 2020
I have made a request for some changes and have not heard back from the colorist yet.
Mara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Trinh- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Xochitl B.
September 8, 2020
Not working with roots
POSTED BY:
Xochitl B.
September 8, 2020
Since last week my roots have started to show I dyed it less than 2 weeks ago, I love how it leaves the rest of my hair but it’s pointless is my roots don’t hold the color, very disappointing 😞
Xochitl- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Theresa H.
September 7, 2020
Adjust my upcoming color to be shipped on September 10th.
POSTED BY:
Theresa H.
September 7, 2020
My last color was too Brassy/orangish. Please adjust my upcoming order.
Thank you,
Theresa Holland
Theresa H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa A.
September 7, 2020
Ugly color
POSTED BY:
Melissa A.
September 7, 2020
Hated the color. Too orange 🤮. When applied to hair, colors are not at all the color as designated by the color chart. Will never purchase from here again. Unfortunately they got me for one more order that I’m just going to throw in the garbage once I receive.
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ana G.
September 7, 2020
Violet color
POSTED BY:
Ana G.
September 7, 2020
The color was okay at first it didn’t last much but I’d rather go lighter next time just want to wait a bit more till it washes away. It did also sting a lot more this time when I put it on I don’t know why but it was stinging as I had the product on taking its course. But I will most certainly try a different color next time.
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
kimberly S.
September 7, 2020
Not happy
POSTED BY:
kimberly S.
September 7, 2020
My grey hair is still there. Followed instructions exactly. Totally dissatisfied. How can I cancel my subscription!!!!
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia H.
September 7, 2020
Not the pictured color
POSTED BY:
Alicia H.
September 7, 2020
I asked for light golden brown. My hair now looks like dark chocolate. It did cover grays and is soft. Way too dark, no visible gold at all.
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennine O.
September 7, 2020
Awful
POSTED BY:
Jennine O.
September 7, 2020
So this is my 2nd attempt to get a blonde color. It is not blonde at all I'm livid & I'm done with this company
Jennine O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
Janet M.
September 7, 2020
grey was back in a couple of days
POSTED BY:
Janet M.
September 7, 2020
I colored my hair and a couple of days later the root of my hair was grey again at the front of my hairline. I had the color most concentrated in that area too. I want to cancel my subscription. Not worth it!! I wish I could get my money back!
Janet M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa M.
September 7, 2020
It's nice...
POSTED BY:
Melissa M.
September 7, 2020
It's nice, but not amazing.
I liked the little details of the package. It was missing the shampoo and conditioner. Color was, underwhelming
Melissa M. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
michelle E.
September 6, 2020
Color a bit too golden.
POSTED BY:
michelle E.
September 6, 2020
I ‘m ok with the color but.... not happy, I know you adjusted it to make it softer but I think you have added golden color and I think it needs to be more reddish brown.?.
The roots seem to have picked up golden highlights.
Can you fix that and add more red auburn shades?
When I spoke to the representative by telephone before my last shipment, I stressed very strongly that my previous color was too brown and needed a lot more copper. My hair color is medium copper red. The results after coloring my hair with the last shipment of color was brown with barely a touch of red. Not happy with the hair color at all! You're going to have to improve significantly for me to remain in the program. I do not want a shipment this month. I went to my hairdresser and had my hair colored last week so I could look at myself and feel like I looked nice due to the erroneous color and some fading.
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sandra J.
September 6, 2020
Doesn't cover grays
POSTED BY:
Sandra J.
September 6, 2020
The gray coverage is not great. It doesn't last long and doesn't cover all.
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle E.
September 6, 2020
Very dissatisfied and disappointed
POSTED BY:
Michelle E.
September 6, 2020
I was really excited to receive my color kit. When ordering it I was asked about specifics and I specifically said I did not want a color that would make my hair yellow or brassy looking. . Sadly the color sent did leave my hair brassy and is a Ridiculous, unnatural shade . I was embarrassed to be out in the sunlight and will more than likely have to wear a hat until this mess grows out. Can not recommend your product.
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine T.
September 5, 2020
Same colour as last one
POSTED BY:
Christine T.
September 5, 2020
Hi team. After requesting a light brown and submitting new photos, I was disappointed to see that after dying my roots, it came out the same dark brown as my previous orders. Depending how it washes out, I may have to visit the salon again and pay lots of money to get the lighter root in again :( can you please review the picture sent and let me know if I can provide another one to get the light brown needles? Also, do you know if I even apply
It now, would it wash out this dark brown?
Christine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Nicky R.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
Sara R.
September 5, 2020
Disaster
POSTED BY:
Sara R.
September 5, 2020
I’m so angry right now, the root colour I received is wonderful a lovely copper tone although much darker than the advertised dark blonde copper I was being sent. My mid lengths and ends have turned a dark blonde green- no copper at all. I’m in tears.
Sara R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie H.
September 5, 2020
Not happy
POSTED BY:
Julie H.
September 5, 2020
I didn't get the desired color I was looking for.
It arrived neatly package, I followed all the directions. Not sure I will order it again
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lyndsey B.
September 4, 2020
Turned ginger and dried out hair
POSTED BY:
Lyndsey B.
September 4, 2020
Worst hair dye I've ever purchased. The colour was nothing like I ordered. When I reported this the company was useless and resent the order😡
Lyndsey B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberlin E.
September 4, 2020
Last 2 colors did not cover greys
POSTED BY:
Kimberlin E.
September 4, 2020
Not at all satisfied with color. Within 2 days my greys at root were showing & I followed instructions correctly.
Kimberlin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jo-Anna A.
September 4, 2020
Colour still not right
POSTED BY:
Jo-Anna A.
September 4, 2020
Still not the colour I thought I was getting. Grey coverage doesn’t last beyond a couple washings, I have very little grey hair and I’m not a frequent hair washer. Plus shipping took over a month. Definitely not worth the money when I can go to the local beauty supply outlet and get the colour I want, with good grey coverage at a fraction of the cost. And get it the same day I order it.
Jo-Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elaine W.
September 4, 2020
Unhappy
POSTED BY:
Elaine W.
September 4, 2020
I was not happy with the color because it didn't cover the gray very well and also the color was too light.
Elaine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen B.
September 4, 2020
Faded and washed out within a week!
POSTED BY:
Karen B.
September 4, 2020
I am not happy with my purchase. I have long thick hair, so I used two containers and saturated my hair from root to tip. I waited the allotted amount of time and rinsed it out. It looked decent when I blow dried it, covered the few gray hairs around my ear really well. Within a week it had completely faded out to a dull flat color. I am not impressed! I would have gotten better results with a box color from the drugstore.
Side note, I know what I'm doing, I grew up in a salon, so it wasn't me, it was the product.
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shelly H.
September 4, 2020
Very disappointed
POSTED BY:
Shelly H.
September 4, 2020
I did everything just like it said and the top of my head went blue and from about my ears to my neck was macaroni and cheese orange. It was awful!! The next month they said they adjusted my formula and I trusted them. Big mistake!! It happened again only worse than before. I will never spend my money on this again. Sorry esalon. F-
Shelly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kira M.
September 4, 2020
Not enough gray coverage
POSTED BY:
Kira M.
September 4, 2020
My formula was recently change to go lighter so the order was only for root application. And the results were not good. The root coverage for gray did not work at all. After just a few days gray is showing again.
Kira - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel C.
September 4, 2020
Fried my ends
POSTED BY:
Rachel C.
September 4, 2020
I was really excited to use this because of been using box color for years with mixed results. I expected this to be a safer better alternative. The instructions were fairly easy to understand and I followed them to a T. That was a week ago. I've noticed since then my hair has been frizzier than normal. Upon closer inspection, my ends are FRIED. Badly. I had a trim not long before and now I'm going to have to go back which is disheartening because I'm trying to grow out my hair and I invest a lot of time and money to make it healthy. I'm not sure I'll continue with this color as I can't keep frying my hair every 8 weeks.
Rachel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cindy D.
September 4, 2020
Did not color gray don’t have much just on sides by ear
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brenda J.
September 4, 2020
It's Okay
POSTED BY:
Brenda J.
September 4, 2020
I'm not in love with the color yet, but I don't hate it either. It's just okay!
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna R.
September 4, 2020
Pretty Color- Developer too strong
POSTED BY:
Donna R.
September 4, 2020
I was unhappy with the dryness and uneven color. A credit has posted so I will adjust the developer and try one more time.
My first experience was not as I had hoped. They sent me a 30 developer for a color lift of about 2 shades so it dired out my hair horrible. The color smell was awful, amonia that made my eyes tear up. There was not enough color to cover my root and mid-length sections so it was a bit spotty where I ran out of color. The end refresher was nice, but agian the 30 developer was included. I should have used my better judgement but contated customer service before coloring as I was afraid of hot roots with such a strong developer. I was assured there is no bleach so no fear of hot roots, welll... they were wrong. I hope that updating my mix will help and they gave me a credit so I will try 1 more time. Otherwise, I will just cancel and try someone else.
Donna R. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cynthia B.
September 4, 2020
Edges still are gray!
POSTED BY:
Cynthia B.
September 4, 2020
I’ve used this product three times and it doesn’t color my edges well! The grays are still visible around my hairline! I’m still using the product hoping for a better result!
Cynthia B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer P.
September 4, 2020
Too much red
POSTED BY:
Jennifer P.
September 4, 2020
My hair is picking up too much red tones, I asked for adjustments but it did not work
Jennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cahh G.
September 4, 2020
Very dry after coloring
POSTED BY:
Cahh G.
September 4, 2020
I did not like the feeling of my hair at all. It only feels like it when I use cheap products
Maria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Lori M.
September 4, 2020
heavy chemical smell
POSTED BY:
Lori M.
September 4, 2020
I finally tried the color I ordered. It had a horrible harsh chemical smell, burned my head and my eyes and my hair turned out black. I want to cancel this subscription, immediately!
Lori M. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dee L.
September 4, 2020
Turned my roots shiny orangey brown
POSTED BY:
Dee L.
September 4, 2020
I ordered a very dark brown with what appeared to be deep purple undertones. Like, almost black with a purple tint - which matched my existing color. My natural color (six months of roots, holla) is dark blonde/light brown. My roots are now a bright brassy reddish/orangeish light brown. I have really pale skin and this color is just awful on me. Pros: it did cover my greys entirely. Shampoo/conditioner have a Pleasant smell. Instructions were very clearly written & two pairs of gloves was nice.
Dee L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the overall presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karen L.
September 3, 2020
Dull and off color
POSTED BY:
Karen L.
September 3, 2020
My color turned out very dull looking. Sorry I used this. It’s semi permanent, I hope it washes out. I contacted support on Sunday, it’s Tuesday and I haven’t heard back.
Two stars, the packaging was nice. Easy instructions.
Update: Still no help fixing my color. I tried email and online chat, someone was supposed to get back with me, but they haven’t. No one should have to live with bad color. I am very disappointed with this service.
Shannon- We’re truly sorry for any inconvenience our website has caused. We have reached out to you via email to see what we can do about remedying this situation. Thank you for choosing eSalon.
Lori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina G.
September 3, 2020
Can’t get the colour right!!!
POSTED BY:
Tina G.
September 3, 2020
I asked the colourist to adjust my colour to make my grey dye better as was being turned a sort of beige and fading really quickly. They sent me a message telling me that they had made the change and that my colour would be darker. I immediately replied exclaiming that I did not want darker hair (I have spent over £400 trying to get my black box dye bleached and lightened to a more manageable colour now I have a lot more grey) and got a reply saying they had made the changes and the colour would be deeper. Well, you guessed it. I am back to pretty much black hair. Really disappointed again. Thought we were on the up after my initial teething difficulties. It just doesn’t seem to cover my grey well at all. I will be cancelling my future orders.
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy
September 3, 2020
HAIR LOSS IN CLUMPS
POSTED BY:
Stacy
September 3, 2020
This is happening to women of all ages, with or without grey coverage. You say do an allergy test, well there wasn't any redness, no itching, no swelling, nor bumps. How are you supposed to test hair loss if that initial patch did not immediately fall out? The comments state by the second and third order they realized it was your product! CLUMPS OF HAIR WE ALL SAY! This is horrific what you are continuing to do to people! Stop selling this base formula that your representative just told me is in every product. This is life changing and you are promoting it.
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica B.
September 3, 2020
it faded some
POSTED BY:
Jessica B.
September 3, 2020
i enjoyed the color within 2 washes it has faded some
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda A.
September 3, 2020
Not happy
POSTED BY:
Linda A.
September 3, 2020
I've been dyeing my own hair for several years. Hoping this would provide good coverage & some depth. Color did not last & left my hair feeling brittle, which is the reason to cancel my subscription. Forgot to cancel earlier until I received this second kit or I would have canceled sooner.
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda S.
September 3, 2020
Call to cancel plan!
POSTED BY:
Linda S.
September 3, 2020
I decided not to color my hair after lock down in March, I'm going gray! I chose the turn off my plan on the site named in my confirmation email, I did this 3 times assuming that it would happen. Needless to say, after 3 unwanted shipments, it didn't. I called the customer service phone number and was told that they have no record of my cancelling my plan, they have a 30 day cancellation policy, and I can only get a refund for 1 shipment - the one I received yesterday. Be sure to call 1-866-550-2424 if you want to cancel. Do not rely on the prompts on your email.
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Travis W.
September 3, 2020
Not worth it
POSTED BY:
Travis W.
September 3, 2020
Messed up my previous hair color and afyer 3x still haven't got it right yet. Ill do better on my own.
Travis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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