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The kit was nice and well organized , easy to use but not the color I wanted. I chose darkest dark brown but wanted a rich tone. I got a color that’s much lighter then I wanted, it’s so red ! I wanted rich but this is extreme. I hope the 100% guarantee is a real thing cause I’m not happy. I’ve been holding off dying my hair and thought I’d spend extra And get Esalon but I’d probably have been happier with a superstore box dye. I really wanted to like this product.
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
October 21, 2020
Color still too dark
POSTED BY:
.
October 21, 2020
Third try and the color is still too dark. I'm not sure what's the problem.
Jb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura S.
October 21, 2020
Tone/ overall color nice but flat no dimension
POSTED BY:
Laura S.
October 21, 2020
I liked the tone of this one and it wasn't as brassy, but it still looks really flat to me. Also only coloring the roots have made my bottom of my hair much lighter than the roots.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia W.
October 21, 2020
Copper undertones instead of light brown to dark blonde
POSTED BY:
Alicia W.
October 21, 2020
My hair naturally has golden undertones with a bit of copper mixed in and I like that, but the way things went, I lost all the golden undertones to reddish copper and got no lightening of my hair. I am deeply disappointed and don't like giving reviews but after crying about the end result, I didn't feel like I had any choice. My hair is too long to just cut it and grow out again and too dark to just dye over so I'm stuck and it feels horrible.
Alicia W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa R.
October 21, 2020
Cancel all orders
POSTED BY:
Teresa R.
October 21, 2020
Not happy at all. The color did not take correctly. Hair is all kinds of shades and my natural light brown hair with a little gray, did not color at all. The highlights in my hair pick up some color although not full coverage. My hair is a mess. I followed instructions to a tee. Box treatments from the stores work, don't waste your time and money on this product.
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kaisa O.
October 21, 2020
First colour
POSTED BY:
Kaisa O.
October 21, 2020
The colour was nice, but I asked for no red undertones and the result I a VERY red undertone, even a little mahogany. So that was little disappointing. But feels like a good quality product and the colour is nice so will continue to order more
Kaisa O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Asian Hair Challenge
October 21, 2020
Still too dark
POSTED BY:
Asian Hair Challenge
October 21, 2020
The colour still just looks mostly black. Still not even close to warm mahogany brown or deep chestnut brown
MB- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Amanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer P.
October 20, 2020
Allergic reaction
POSTED BY:
Jennifer P.
October 20, 2020
Color was fine but I had an allergic reaction to the dye which caused my eyes to swell shut and made me break out in hives for a week.
Jennifer- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Elaine W.
October 20, 2020
Roots didn't match ends
POSTED BY:
Elaine W.
October 20, 2020
Beautiful packaging and excellent instructions and very helpful customer service but still not convinced as I haven't managed to get a colour I'm happy with. I have received 3 colours to date... first was too dark, next was red (no clue why... none of my feedback suggested I wanted red), latest colour seems like it will be nice but when applied the roots did not match the ends ( although it included both roots and ends colours) -- I'm going to give this one more try with my next colour and then decide if its worth continuing
Elaine W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Terese T.
October 20, 2020
Root coverage not as good
POSTED BY:
Terese T.
October 20, 2020
This color result hasn't been as complete as previous experiences. I'm disappointed and followed instructions as in the past.
Terese- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carrie C.
October 20, 2020
Not what I was looking for, Highly disappointed
POSTED BY:
Carrie C.
October 20, 2020
First things first, I have colored my own hair dozens of time is the past so I am confident in my ability to make sure every thing is fully saturated. I have natural red hair which in and of itself is difficult to color, so I chose to go much darker than my natural color. The color I attempted to achieve was supposed to be dark brown and have violet highlights in the sunlight.
I got the dark brown, mostly! There are some areas where there is no difference from before I dyed. The most noticeable is on the top and the front. I am absolutely certain I fully saturated that area as it is the easiest part to reach. I have also noticed there is still a lot of red throughout the length. I am getting used to the color differences and I will admit that the red coming through doesn't look absolutely terrible.
Now as far as the violet color, totally absent! There is absolutely no violet or purple in my color at all. I first noticed the absence of violet the day I colored and I figured it is a new color and it may take a couple days to really be able to see it. Well 3 days and 3 washings later I still have no violet, but I do have a head chuck full of dark brown (almost black) and auburn hair.
Carrie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melody M.
October 20, 2020
Not it
POSTED BY:
Melody M.
October 20, 2020
I wanted more of a red and that's not what I got at all
Melody- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle M.
October 20, 2020
The fading is for real
POSTED BY:
Michelle M.
October 20, 2020
I really hoped that esalon would have worked out for me. I have metastatic breast cancer and because of the pandemic this was such a convenient way to get hair dye. The color was great but only for about a week. At first I thought that maybe it was because it was virgin hair (this was my first dye job post chemo), but after 3 kits the color still faded despite me using their tint rinse and color safe shampoo. I’d dye it and have the most beautiful chestnut brown hair and after a few washes I looked like Donald Trump. Horrible. Blah. Such a bummer. So I’m back to going to Sally’s and mixing my own color. If they ever fix the fading issues, I’ll be back. I really did like the service.
Michelle- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Lora D.
October 20, 2020
Coloring
POSTED BY:
Lora D.
October 20, 2020
Color was pretty good but some areas wouldn’t take the color and my head was saturated with all the product.
Lora- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kirsten C.
October 20, 2020
Wrong colour
POSTED BY:
Kirsten C.
October 20, 2020
The colour and process were fine, but I got almost black vs the labelled colour of med ash. It’s way way too dark- I was just trying to cover old highlights.... and now I will definitely see a growth line, which is what I wanted to avoid.
Kirsten- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Samantha L.
October 20, 2020
Worst smell I have ever had with hair color, almost sent me to the hospital.
POSTED BY:
Samantha L.
October 20, 2020
Not only was the color not as pictured, but the smell was so bad it almost sent me to the hospital. I have MCS disorder and have never used a hair color that was this bad. My skin was burning, I couldn't breathe, the fumes burned my eyes. I was in a well ventilated place and even went outside, it didn't help. I canceld my second shipment, it magically shipped anyway and I canceled a second time after the second box shipped. No refund, no nothing. They are still sending me emails to order again. I will never use this product again.
Samantha - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Norma M.
October 20, 2020
Terrible
POSTED BY:
Norma M.
October 20, 2020
the packaging was so poor that the materials enclosed were unusable
Norma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori S.
October 19, 2020
lack of coverage - confirm stop future orders
POSTED BY:
Lori S.
October 19, 2020
my hair is very thick and your product did not cover all that I needed. Hate the smell, hated the feeling of the product on my head
Lori - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Victoria C.
October 19, 2020
Wrong colour again.
POSTED BY:
Victoria C.
October 19, 2020
I have now tried eSalon three times and every time there’s been a problem with the colour not covering my greys, fading or red tones which I absolutely do not want. I thought I’d be third time lucky but no, my hair was so red and way darker than it should have been. I’m pretty upset with really bad hair and scabs all through my scalp. I thought I could save some money but it’s not worth it. I’m going back to my hairdresser.
Victoria C. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sadie K.
October 19, 2020
Wrong shade, quick fade
POSTED BY:
Sadie K.
October 19, 2020
Color was much darker then what was ordered color faded drastically after 3 washes
Sadie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
C B.
October 19, 2020
Not a color that I would have ever used.
POSTED BY:
C B.
October 19, 2020
This particular color turned my hair jet black. Goth jet black and after half a bottle of clarifying shampoo it is still black.
This is the first time I have been dissatisfied with the color. Hopefully the next one is a lighter more natural brown.
Cherie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margarita M.
October 19, 2020
The Color
POSTED BY:
Margarita M.
October 19, 2020
Hi:
I am not happy about the custom color because I just used last Tuesday and by Sunday I can see white hair on my head, it doesn't last not even one week,
I am going to use the last one that you send me on October 18, I want to try it again, but please don't send me other until I ask you for another. If I am not happy with the second use I am going to cancel.
Thank you.
Margarita Madrigal
Margarita- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hollie M.
October 18, 2020
Didn't work
POSTED BY:
Hollie M.
October 18, 2020
I think I just need to accept and embrace the silver hairs that I have since no dye will take to them
Hollie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Felicia T.
October 18, 2020
It sucks
POSTED BY:
Felicia T.
October 18, 2020
I ordered light brown and now my hair is dark brown. What a disappointment
Felicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terry B.
October 18, 2020
Color inconsistent
POSTED BY:
Terry B.
October 18, 2020
My first purchase was as great. I loved the color and the way it made my hair feel. My second purchase was a different color. It was much darker than the first box, and the red undertones looked almost purple. Buyer beware.
Terry - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
M. Denise B.
October 18, 2020
Ruined rug and shower curtain.
POSTED BY:
M. Denise B.
October 18, 2020
Thought color was o.k. Didn't get complete grey coverage. But when I rinsed my hair in the shower the dye splattered onto my yellow gingham shower curtain and it ran down onto the matching rug. I just moved and have had them less than 4 weeks. Both are ruined. I have tried every stain remover I can find. Be forewarned, don't use if you like your accessories in you bathroom unless they are the same color you are dyeing your hair.
M. Denise - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah K.
October 18, 2020
Turned my hair orange
POSTED BY:
Sarah K.
October 18, 2020
This was my second time trying esalon's custom color but I did not get good results. The first time turned my hair a darker slightly orange shade, so I waited at least 8 weeks to try for the second time. I applied only to my roots and followed the instructions exactly, but this turned my roots bright orange even though I had specifically requested that I wanted to avoid that. So unfortunately I won't be using this service anymore.
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Catherine K.
October 18, 2020
Happy with the color, but it relaxed my naturally curly hair :(
POSTED BY:
Catherine K.
October 18, 2020
I can only hope the effect is temporary, but as of now, I can’t see using it regularly.
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Debra G.
October 17, 2020
Never received the color kit from the US Post Office.
POSTED BY:
Debra G.
October 17, 2020
Never received the color kit from the US Post Office.
Debra - We’re so sorry to hear that you never received your color kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Andrea M.
October 17, 2020
Nice color but not great grey coverage
POSTED BY:
Andrea M.
October 17, 2020
The first time I used this color it did not cover my grey. When I cancelled, eSalon offered to change the color specifically for my grey and send me a free color. The second time was not different. Then I have not heard from them in about 4 months after I sent another email. I have cancelled my orders. If you do not have a stitch of grey then this dye could work for you.
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alyson C.
October 17, 2020
Still too red
POSTED BY:
Alyson C.
October 17, 2020
Great kit, just not thrilled with the color. I purposely chose a color and neutralizer to get rid of the red tones in my hair and they are still for sure there.
Alyson - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mayrim U.
October 16, 2020
Better color
POSTED BY:
Mayrim U.
October 16, 2020
Color was exactly as I wanted . Rated 3 stars due to having too many steps in the process of coloring . First roots, then ends, then top off leftover color with water and massage etc.. way too messy in the shower and time consuming .
Mayrim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Libby
October 16, 2020
Lovely colour but it was to dark
POSTED BY:
Libby
October 16, 2020
The whole experience was very nice. The delivery came promptly with lovely personalised box. The colour was nice but was to dark and not enough for my shoulder length hair. I specifically requested one tone darker and got 2. Also the blonde blend used turned my hair with orange undertone. Its been 2 weeks since colour and it has washed a bit to quickly showing my grey hairs. But to be fair I do have stubborn greys. I was blonde 8.3 and went down to 6. Hopefully next time will be better.
Libby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Amy H.
October 16, 2020
It was ok
POSTED BY:
Amy H.
October 16, 2020
I did not like the color, it did not match my hair, didn't cover my grays. I understand why I pay at a hair salon. I'll just go back to that.
Amy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Araceli K.
October 16, 2020
Confusing
POSTED BY:
Araceli K.
October 16, 2020
Having to color my hair in two parts was a bit intimidating. I followed the directions to the T but not sure if, one, I followed it correctly because the color came out not like I was expecting, OR two, the custom color set was just not for me to begin with. The purple stuff at the end before taking a shower was not easy to mix at all and I felt I needed to do it in a certain time so I felt a little anxious! Then to mix it in my hair was not easy either. It felt really thick and I know I probably didn't leave it in there the amount of time it said. At least I didn't ruin my hair. The color that I really wanted was a dark chocolate all over look. The color was mostly on top of my hair. I think overall it was an experience I don't think I would try again.
Araceli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sabrina B.
October 16, 2020
Average
POSTED BY:
Sabrina B.
October 16, 2020
Great instruction packaging and over all friendly to use set up. However for my type of hair and also probably due to the fact it is not virgin hair I did not feel a great difference in color quality in comparison to box die. Hair become very damaged and brittle within a couple of weeks. As I have semi course
curly hair. I ensure to give my hair all the extra TLC like it’s my second job and this has absolutely hindered any of my usual repair techniques (weekly masks less frequent washing gentle shampoo conditioner protein treatment as well as hot oil treatments monthly).
I was surprised to receive a second box and unless I can find a friend who is adventurous enough to try it- I will not be putting it to use mostly likely until my next breakup. And since I’m as single as a dollar, may be a while.
However color was true to variations shown on packaging.
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tara P.
October 16, 2020
Didn't take
POSTED BY:
Tara P.
October 16, 2020
The entire top of my head turned out this awful brassy color.... I have NEVER had this problem with anyone other products ever
Tara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary R.
October 15, 2020
Color still not right
POSTED BY:
Mary R.
October 15, 2020
There is still too much Brown and not enough Copper in my hair!
Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy H.
October 15, 2020
the color was good
POSTED BY:
Nancy H.
October 15, 2020
The product was good i cant use it irritated my head. The coloring only lasted for about 2 week. I will not be ordering anymore but glad i tried it.
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca F.
October 14, 2020
Do NOT buy!!
POSTED BY:
Rebecca F.
October 14, 2020
My hair turned green! I am very experienced at doing at home hair dyes and in 15 years Ive never had this happen! GREEN people!! So humiliating.
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy E.
October 14, 2020
MY SUBSCRIPTION WILL NOT CANCEL
POSTED BY:
Amy E.
October 14, 2020
I HAVE CANCELLED THIS SUBSCRIPTION TWICE AND STILL BEING BILLED FOR COLOR I AM THROWING IN THE TRASH! FRUSTRATED!!!
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stacy L.
October 14, 2020
Needs more brightness
POSTED BY:
Stacy L.
October 14, 2020
Looking for more brightness and tones. More red as well
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie B.
October 14, 2020
Color wasn’t right
POSTED BY:
Melanie B.
October 14, 2020
I wanted a more purple color. Unfortunately no purple came out in this at all. It just looks like dark brown
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen S.
October 14, 2020
NEVER RECEIVED THIS ORDER
POSTED BY:
Karen S.
October 14, 2020
Don't waste your money. I have been waiting for going on 10 days and have not received my order. Now I'm trying to get my money back.
Not satisfied at all.
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tamara K.
October 14, 2020
Started out good
POSTED BY:
Tamara K.
October 14, 2020
The first color set I ordered was excellent, lasted a long time and was the color I wanted. The last two only lasted a few weeks, gray came out the first week and I was paying twice as much for the inferior color. Definately not worth what they charge.
Tamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Diana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Delicia C.
October 13, 2020
Nice color
POSTED BY:
Delicia C.
October 13, 2020
I love the color, but I need more conditioner since I have dry hair. I have curly dry hair and need to condition my hair often. I would love to have more conditioner added to color kit to aid the hair after coloring to add moisture.
Delicia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Courtney S.
October 13, 2020
Just okay
POSTED BY:
Courtney S.
October 13, 2020
I was super excited about a custom color little did I know it wasn't what I had hoped for. The process was cool with the colorist and what not. The color I wanted was a mix between light brown and medium brown with no red or brassy color. What did I get but a light reddish brown hair color so I'm not sure if I'd try this again or not.
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danelle I.
October 12, 2020
I like my product,,
POSTED BY:
Danelle I.
October 12, 2020
Customer service is horrible. My questions do not get answered or I receive a response that does not answer the question asked.
Danelle - We’re truly sorry that our communication did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly K.
October 12, 2020
So thick it would not come out of the bottle
POSTED BY:
Kimberly K.
October 12, 2020
Extremely disappointed with this. This was my 2nd shipment of this color, and this time it was super thick. It would not come out of the bottle! Had to take the top off to apply it. So thick it did not cover my head. My hair got so tangled afterwards that it took me hours to comb out the knots. Extremely disappointed.
Kimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Marilis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle V.
October 12, 2020
Not enough copper
POSTED BY:
Michelle V.
October 12, 2020
Color turned out more brown than copper, and as a natural red head looking to enhance my color, I was disappointed.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Crystal P.
October 12, 2020
Difficult to use
POSTED BY:
Crystal P.
October 12, 2020
Instructions were very difficult to follow, color was not what I expected
Crystal - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lynne K.
October 12, 2020
My roots are 2-3 shades darker red than my ends.
POSTED BY:
Lynne K.
October 12, 2020
My hair is two separate colors. I’ve never had this issue with a boxed color. This is my first time trying esalon. My hair from the ears down is a bright red and the roots are a dark red. Not the look I was going for.
Lynne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Shelia J.
October 11, 2020
Not happy
POSTED BY:
Shelia J.
October 11, 2020
I have asked that my color be changed, I’ve sent photos of my hair the color I want and you keep sending me a darker color. My hair color is red NOT burgundy and MORE brownish color at that. Please Please Please get my color correct or you’re loosing this customer.
Shelia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheena J.
October 11, 2020
Easy to use, but grays popped out about 3 weeks later.
POSTED BY:
Sheena J.
October 11, 2020
The kit was easy to use, color was rich and glossy. My only issue is my grays are very visible again within 2-3 weeks.
Sheena - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Catherine N.
October 11, 2020
Blond turns hair red
POSTED BY:
Catherine N.
October 11, 2020
I’ve worked with the specialist to get a medium blond. I continue to have reddish hair for the first three weeks.
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen H.
October 11, 2020
Color too red
POSTED BY:
Kathleen H.
October 11, 2020
Color came out with Rosie highlights not blonde.
Its too red.
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy S.
October 11, 2020
Not satisfied
POSTED BY:
Cathy S.
October 11, 2020
Hi I am sorry but, I loved you product the way it made my hair feel was great but there wasn’t enough to cover my head so I ended up patchy and it didn’t change my hair color at all, you couldn’t tell I colored it. And I wanted more brown than red and it was a brighter red than I wanted so I had to go by store dye because I was going to a party and all you could see was grey. It just wasn’t the color for me I ended up spending more money I didn’t have.
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina S.
October 11, 2020
Too red
POSTED BY:
Kristina S.
October 11, 2020
I liked the overall coverage and the degree of darkness but it was way too much of a red tint for me. I would prefer that it be more my natural dark brown than red. I had been pretty bleached out from the sun over the summer so I understand not going too dark too fast, but I feel that the more natural lighter tones to my hair are dark caramels and chocolate tones, not the red auburn. I uploaded a photo of what it looks like now with the dye that I just put in from this order
Kristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lillian A.
October 11, 2020
Not satisfied at all
POSTED BY:
Lillian A.
October 11, 2020
My hair feels super dry and damaged. Did not cover my grays. After 3 washes it looks like I didn’t dye my hair at all. I might as well buy revlon and the product is more expensive than. originally thought. I want to cancel my order. I would not recommend this product at all.
Lillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Judy D.
October 10, 2020
Problens with Mixtures
POSTED BY:
Judy D.
October 10, 2020
Color was great. Had an awful time with air in the bottles of the two color mixtures. The cream solutions both had air bubbles in them. This caused mixing issues. Had to keep burping the application bottle to mix the solutions and to apply. Cause a major mess in my bathroom. Never had this happen before.
Judy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary Alice R.
October 10, 2020
Not able to achieve the color and highlights I prefer!
POSTED BY:
Mary Alice R.
October 10, 2020
The one color which is way too dark does not work for me. I am going back to my salon to achieve the color and highlights I prefer. Your product does not work for me.
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Victoria C.
October 10, 2020
Dark brown or black?
POSTED BY:
Victoria C.
October 10, 2020
I usually if not ALWAYS have an AMAZING experience and I will continue to recommend people to Esalon.... BUT I did ask to go back to dark brown. I know this, my hair is black. It is not dark brown. Like it look almost jet black! I have to leave it in because my next alternative is to go get it professionally stripped out. My hair would be so fried if I did that. So I'll leave it but I'm so disappointed! If I wanted black hair I would have asked for black. I didn't though because I'm already pretty fair skinned, but black hair makes me look sickly pale!
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
A D.
October 10, 2020
Grays
POSTED BY:
A D.
October 10, 2020
The color was too light on crown area of head and did not cover my grays at all. Very disappointed.
A.D. - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tina S.
October 10, 2020
Not Good!!
POSTED BY:
Tina S.
October 10, 2020
complete disaster!! Trying to cancel the account with no success!
Tina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day and We have reached out to you via email to see what we can do about remedying this situation.
POSTED BY:
Shannon R.
October 10, 2020
Color washed out right away
POSTED BY:
Shannon R.
October 10, 2020
The color burned my scalp and was extremely uncomfortable. My grey roots showed within days and though I use professional shampoo and conditioner the permanent color washed out in days.
Shannon - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Brandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
WANDY G.
October 9, 2020
4 different colors
POSTED BY:
WANDY G.
October 9, 2020
i now have 4 different hues of reddish brown. Unfortunately, this does not work for me.
Good concept though.
Wandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maggie C.
October 9, 2020
My last order
POSTED BY:
Maggie C.
October 9, 2020
I applied it on 9/16 and gray hair appear on first week of October. I ordered again because I read the color will last for about 6 weeks.
Maggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dania L.
October 9, 2020
Did I even color my hair?
POSTED BY:
Dania L.
October 9, 2020
I left my color on for 40+ mins and when I washed it off all of my grays were still there laughing at me. Will not be using these products again.
Dania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra B.
October 9, 2020
Didn't really like the lighter color
POSTED BY:
Sandra B.
October 9, 2020
Went a little lighter and it didn't seem to cover the grey
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Trina Avalos R.
October 8, 2020
Doesn't seem to last long.
POSTED BY:
Trina Avalos R.
October 8, 2020
Seems like after first wash color fades and hair is dryer. I plan on canceling this month.
Trina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Evelyn H.
October 8, 2020
Strong smell
POSTED BY:
Evelyn H.
October 8, 2020
I asked for light golden brown and still get brown
It’s smells strong
Evelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Diane F.
October 8, 2020
Too orange
POSTED BY:
Diane F.
October 8, 2020
I was a redhead before I went gray. I’m platinum gray. I need to,lean towards ash. The color I got was too orange. I wanted a variation of colors just a little darker. I just picked the wrong color. My fault.
Diane - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle N.
October 7, 2020
Color was not right
POSTED BY:
Michelle N.
October 7, 2020
I asked for my money to be refunded after 3 attempts of not getting my color right. The company stated money back guarantee but that still hasn't happened after sending the request over a month ago.
Michelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julia C.
October 7, 2020
Color too dark
POSTED BY:
Julia C.
October 7, 2020
I have light brown hair, the last color was medium brown wayyyyy too dark. I’m frustrated
Julia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Miranda D.
October 7, 2020
2 weeks later and my greys are visible
POSTED BY:
Miranda D.
October 7, 2020
Originally I was super happy with the results but after 2 weeks and 1 day (approximately 5 washes) my greys are back 😔 I don’t understand because I followed the directions and the coverage was good initially. I purchased permanent color in dark ash brown 😔 I’m basically disappointed.
Miranda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Drashti P.
October 7, 2020
Did't work for me
POSTED BY:
Drashti P.
October 7, 2020
I was so excited to color my hair and see new changes. unfortunately, this is not for me cuz I don't see any color change to my hair. My hair still looks the same. Apart from the disappointment of the expected result, I love it's the smell and the quality of all the products. Usually, my hair falls during coloring but I saw less hair fall this time.
Drashti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Trisha C.
October 7, 2020
Could be better
POSTED BY:
Trisha C.
October 7, 2020
This was my second time using e-color. The first time my color was great. This time, the color was ok and I was still left with all the greys at the top of my crown. Not sure if I would go with this again. Very disappointed after the mess and time it took.
Trisha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susan D.
October 7, 2020
No thanks
POSTED BY:
Susan D.
October 7, 2020
Wanting to try this during Covid I was sorely disappointed. I asked to speak with a colorist before ordering and was told I had to place an order first. Ok. After placing my order with the exact color levels my stylist uses with the exact ratio and submitting a photo I reached out to a colorist. I was assured there would be no problem. I was notified of my color formulation and the ratio was off with too much brown. I called again. I have red hair and they were sending me 75% brown and 25% red. The colorist I spoke with exclaimed, "oh, you want it more red". Did anyone look at my pic or read my requests? I tried the color anyway as I was desperate. Thank God I only colored a small test piece. Mud brown with no gray coverage. My hair would have been ruined with no way to get to my salon and have color correction, let alone the damage done to my hair. I made another call. Instead of refunding my money they offered a credit for more hair color. Thanks, but no thanks.
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Questa
October 7, 2020
Gray roots
POSTED BY:
Questa
October 7, 2020
I applied the color as per instructions. It looked good I was so happy to color my gray roots .... but after just two washings the color washed out !!! My roots were a color I couldn’t tell you what it was . This was the second time this happened. The first time I sent a message with my concern stating the roots aren’t holding the color and they changed my formula. But it happened again . Not going to purchase e-salon in the future.
Anna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Pixie P.
October 7, 2020
Disappointed
POSTED BY:
Pixie P.
October 7, 2020
Usually have my hair done by a stylist, but because of Covid, haven’t been to get hair done. The first time, I did my hair, I used a different brand, and it turned out ok, except missed a few areas. This time tried e-salon....I did not like the smell of this dye. It has been a long time since my hair dye has had such a bad smell. I would never use this product again because of that.
Pixie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Brenna W.
October 7, 2020
Yikes
POSTED BY:
Brenna W.
October 7, 2020
Thanks for turning me from Blonde to RED! I have emails countless times asking for my subscription to stop and I still keep receiving this. This is completely destroyed my hair I would really appreciate it if you could stop sending me color that just has now permanently messed my hair up, negatively affected my self image and cost me money I don’t want to spend to look like this.
Brenna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pamela D.
October 7, 2020
It's ok
POSTED BY:
Pamela D.
October 7, 2020
The smell is a bit strong. Could use a little more brown and a touch of red?
Pamela - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jan P.
October 7, 2020
Grey coverage very poor
POSTED BY:
Jan P.
October 7, 2020
The initial order I had covered greys very well. I don't know why this batch was so bad. I personally didn't think 15 minutes of processing was long enough, but followed the directions.
Jan- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Claire M. - We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist has been in contact via email and will be happy to assist in this process.
Joyce- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mitra M.
October 6, 2020
Did not change color of my roots
POSTED BY:
Mitra M.
October 6, 2020
I Was very disappointed after 6 months of not coloring my hair. My roots did not change color.
Mitra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley K.
October 6, 2020
No saturation
POSTED BY:
Ashley K.
October 6, 2020
I'm actually cancelling my order because I've tried it twice now with adjusting the color, and I still wash my hair one time, and the color is gone. I'm very dissatisfied. I think I would do better with using Sally's or Amazon and picking my own hair color. I'm very very dissatisfied. I wanted the blackest black, and after the initial wash, my hair is still medium to dark brown. Won't be doing this again.
Ashley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
sheri P.
October 6, 2020
Shady company
POSTED BY:
sheri P.
October 6, 2020
Got a second order in the mail today. They claim I ordered it. I didn't. They claim that when I filled out their questionnaire I said I would like to color my hair every eight weeks. I don't. they can't show me the questionnaire. Sarah C answered me with a NOPE when I asked to see my records. Don't get scammed by eSalon.
Sheri- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Dawn R.
October 6, 2020
Too Dark
POSTED BY:
Dawn R.
October 6, 2020
I wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon
Dawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angelo S.
October 6, 2020
To much money
POSTED BY:
Angelo S.
October 6, 2020
told the price is going to change... I want to cancel everything
Angelo- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Saman E.
October 5, 2020
Hated it
POSTED BY:
Saman E.
October 5, 2020
Not happy at all color didn't stay and its too much brownish n orangish
Saman E. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
