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Keegan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vanessa B.
November 6, 2020
Fades quickly
POSTED BY:
Vanessa B.
November 6, 2020
It’s been two weeks since I dyed my hair and the color has already faded to almost non existent. My grays are poking through and I really don’t have that many. And the color to begin with wasn’t as dark as it should have been
Vanessa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Katherine A.
November 6, 2020
awful reaction...
POSTED BY:
Katherine A.
November 6, 2020
I really wanted to like this hair color option but I had a terrible allergic reaction within 12 hours or so of applying the product. My scalp was itchy/burning plus my eyelids were affected too. Swelling and itchy eyes on top of an irritated scalp that lasted for days. Sorry, but eSalon color just did not work for me.
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Macenzi L.
November 6, 2020
Didn’t do anything
POSTED BY:
Macenzi L.
November 6, 2020
I left it in for longer than it called for and my hair colour didn’t change at all.
Macenzi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lana
November 6, 2020
Ok,. Better then expected
POSTED BY:
Lana
November 6, 2020
I followed the instructions and it covered the gray at my scalp but not the gray mid and further strands that much. Feels like it needed more time to process maybe. Color was also darker through out my hair then i wanted.
Lana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alexandra D.
November 5, 2020
I am leaving the esalon family.
POSTED BY:
Alexandra D.
November 5, 2020
Unfortunately the grey came back within a couple of washings. Not acceptable.
Please remove me from the deliveries and your products.
Sorry,
Alexandra
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karla B.
November 5, 2020
Unimpressed
POSTED BY:
Karla B.
November 5, 2020
Didn't seem to change much. Three weeks later it has an orange tint.
Karla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mayra B.
November 5, 2020
Brassy
POSTED BY:
Mayra B.
November 5, 2020
The color turn brassy I have ashy highlights and the roots turn brassy after a few days :(
Mayra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Erinn L.
November 4, 2020
Not correcting the copper
POSTED BY:
Erinn L.
November 4, 2020
I have followed my directions, and left feedback and use the toning green rinse but nothing is correcting the copper. Why can't I just get a flat ash color?
Erinn- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Sue N.
November 4, 2020
Would give zero stars if possible
POSTED BY:
Sue N.
November 4, 2020
I ordered 1x color but company put me on auto ship plan and refuses to change it—and continues to Bill me—despite numerous requests to get them to stop. Suggest never giving this company your credit card. Product has also gone up significantly in price.
Sue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline J.
November 4, 2020
No gray coverage
POSTED BY:
Jacqueline J.
November 4, 2020
This did not cover my grays and within a week it looked like it all washed out completely
At the root.
Jacqueline- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Diane- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Marissa G.
November 4, 2020
Not A Fan!!
POSTED BY:
Marissa G.
November 4, 2020
I thought custom color at home would be GREAT!! BUT it was NOT!!! The color I received was even darker than my original and I was not amused. They did scramble and try to make things right but when it comes to color it has to be right the first timeI canceled my monthly orders but came to find out it had not canceled and I was sent another custom color that I do not want. UGH. Don't do it, I'd my suggestion.
Disgruntled customer.
Marissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
Dora- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Carol K.
November 4, 2020
Color
POSTED BY:
Carol K.
November 4, 2020
I have not been happy with my color..I was looking for a soft beige color and have received a bright blond. I would like to cancel my membership.
Carol- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
ANDREA M.
November 4, 2020
Trying to love this product
POSTED BY:
ANDREA M.
November 4, 2020
I'm trying to love this product but I'm just not there yet. I haven't gotten the color exactly right. This product smells awful, it almost smells like something's burning. I know it's the chemicals but it's hard to use this product because of it.
Andrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marida S.
November 3, 2020
Greys an issue
POSTED BY:
Marida S.
November 3, 2020
The Color is good, although my roots which are grey did not cover well. Thank you
Marida
Marida- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tonny S.
November 3, 2020
Wrong color
POSTED BY:
Tonny S.
November 3, 2020
Wrong color sent again. I adjusted the color I wanted so that I would get medium brown and I was sent light brown again. Contacted customer service who said they would adjust my color, but was never sent the right color. Wasted money.
Tonny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen H.
November 3, 2020
3rd time is not a charm
POSTED BY:
Kathleen H.
November 3, 2020
I have tried this product 3 times and 3 times the colorist adjusted my color and it's still not where I wanted it. Not only is the color not right but the product makes my head itch for days afterward. Even after I wash it a few times it still itches a little. I have colored my hair with another product off the shelves for years and never had an itching problem. This product is not for me.
Kathleen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tosca N.
November 3, 2020
Hair texture looks good, hair color missed the mark
POSTED BY:
Tosca N.
November 3, 2020
My hair color ended up quite a bit darker in spite of me requesting stylist input and attaching a few photos. Since the point of this service is to get that special touch that a colorist can provide, I would say that I'm not yet satisfied. I did start with demi-permanent, so I'm hoping we can dial this in, at which point I'll update. I'm hoping e-Salon will reach out by e-mail to make sure we get on the right track!
Tosca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolyn B.
November 3, 2020
Not happy!
POSTED BY:
Carolyn B.
November 3, 2020
I would not recommend eSalon to anyone. The hair color has a VERY strong chemical smell (just like a drug store brand) even after shampooing twice! And the 2nd bottle of color that I paid for, was a huge mistake -- a very dark purple (when I requested strawberry blonde)! I didn't have enough color in the first bottle, to finish coloring all of my long hair. Nope! I'm going back to Madson-Reed!
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
MaryAnne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guaranteekeep is something we always stand behind, and we will work with you to meet your hair color goals. Please your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vicki S.
November 3, 2020
Disappointed
POSTED BY:
Vicki S.
November 3, 2020
This is my third time using.. grays showing through on hairline!hope my hair is not getting resistant!
Vicki- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandra B.
November 3, 2020
Grey coverage
POSTED BY:
Sandra B.
November 3, 2020
I was disappointed that the gray hairs above my forehead did not get colored.
Is there a product I can apply for stubborn grays before putting on the color. I saturated this area with color and the gray hairs are still showing.
Please respond.
Thanks!
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna N
November 2, 2020
Donna
POSTED BY:
Donna N
November 2, 2020
I dyed my hair today my hair is soft I'd like the color but it still didn't hide all of my gray and I followed the instructions
Donna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel O.
November 2, 2020
Color was darker than expected
POSTED BY:
Rachel O.
November 2, 2020
The color was so dark, darker than it showed when I ordered it. Not bad, but way darker than I was expecting.
Rachel- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Anita R.
November 2, 2020
Good Product, Cover does not last long
POSTED BY:
Anita R.
November 2, 2020
The product leaves my hair silky and smooth, but am struggling to find the correct color and for the color to cover my gray hair for more than 2 weeks.
Anita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lindsey S.
November 2, 2020
My roots
POSTED BY:
Lindsey S.
November 2, 2020
I applied as instructed but it missed my roots completely. Doesn't matter what angle I take a picture....horrible looking. Please see pics in my account.
Lindsey- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nora- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa M.
November 1, 2020
Blonde not blonde
POSTED BY:
Lisa M.
November 1, 2020
I ordered the kit based on all the amazing reviews. I wonder are they heavily censored? My hair is basically the same colour. Upside is that it’s not Orange, which has been my previous home hair dying experience, but it’s also not any blonder. Heading back into lockdown with GIANT roots! Sigh
Lisa M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ellen D.
November 1, 2020
Poor Customer Service
POSTED BY:
Ellen D.
November 1, 2020
This company set me up for an autoship that I did not request and there is no where on their site where you can cancel your account
Ellen- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Linda D.
November 1, 2020
still not pleased...
POSTED BY:
Linda D.
November 1, 2020
Still not happy with the product. Gray is back after only 2 washings. and YES I use a color shampoo.
Linda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberlee H.
November 1, 2020
Missing glove
POSTED BY:
Kimberlee H.
November 1, 2020
It was packaged nicely I open the gloves started on my roots, went to start step two and only one glove was left. The color was okay but didn’t match the color pictured
Kimberlee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Molly- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Khatryna C.
November 1, 2020
White hair still visible
POSTED BY:
Khatryna C.
November 1, 2020
I was excited to use what i purchased and followed the instructions carefully but got disappointed as my white hair is still visible. Really disappointed.
Khatryna C. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Barbara G.
October 30, 2020
Wrong color
POSTED BY:
Barbara G.
October 30, 2020
This is the same color I just colored with 6 weeks ago and it was too dark, and I wanted to go lighter. Not happy to have this same hair color for next 6 weeks.
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassandra H.
October 30, 2020
Didn’t love
POSTED BY:
Cassandra H.
October 30, 2020
This color was too red and I found a new hair stylist to color my hair. Please cancel my order. Thank you!
Cassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Climate Change
October 30, 2020
awful
POSTED BY:
Climate Change
October 30, 2020
strong chemical smell. Too much packaging. Not good for environment.
Climate Change - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmen A.
October 30, 2020
I AM VERY DISAPPOINTED!!!!
POSTED BY:
Carmen A.
October 30, 2020
I had requested for a lighter color this time around, what u gave me was more pink hair n not copper yellow. I am TRULY embarrassed to go out with this hair color! I’m going to be wearing baseball hats for a VERY LONG TIME! What are you planning to do to fix this crap up? I’m actually thinking of canceling my subscription if this isn’t fix!
Carmen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Herrera S.
October 30, 2020
Too dark
POSTED BY:
Herrera S.
October 30, 2020
I asked for the formulation to have more red undertones and now my hair looks brown/black with light brown undertones.
Herrera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda W.
October 29, 2020
Color
POSTED BY:
Linda W.
October 29, 2020
My hair hair color turns my hair brown after a few days, which my color should be black with blue tint. I really like their shampoo and conditioner tho.
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amber L.
October 29, 2020
Get Demi-permanent so you can adjust
POSTED BY:
Amber L.
October 29, 2020
My original color is medium to light auburn. Did the whole set up, even sent pictures in natural light to show. When my color came I was so excited and it came in light-brown/red. Thank god I got a Demi-permanent color so it’ll wash out because it is soooo dark. The darkest auburn ever! Very disappointed.
Amber - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachael C.
October 29, 2020
Too light
POSTED BY:
Rachael C.
October 29, 2020
Too light. Still have the one coloring kit. Two were sent. Just too light.
Rachael - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Brooke M.
October 29, 2020
Did not change my hair color at all
POSTED BY:
Brooke M.
October 29, 2020
I requested a custom color that would lighten my hair and the formula I got did not change my color at all.
Brooke - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer S.
October 29, 2020
Not at all what was requested and sent
POSTED BY:
Jennifer S.
October 29, 2020
I recently went to a salon and paid $200 +to remove black from my hair. Wanting to even out the color and after all the questions light brown is what was sent. Well I am pretty much back to black, came out extremely dark. So disappointed
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth E.
October 29, 2020
Not Impressed
POSTED BY:
Elizabeth E.
October 29, 2020
The color was much lighter than portrayed on the site. Also, I followed the instructions exactly, and have a lot of experience with coloring my own hair, and even still, my grey did not cover. I even left it on a bit longer for good measure. Now I have to buy the drug store stuff to touch up my touch up.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jona H.
October 28, 2020
It faded at the root part after 2 washes
POSTED BY:
Jona H.
October 28, 2020
This is the second time I’m having the same issue. I loved the first one, but the last 2 times it faded so fast...
Jona- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
AnnMarie B.
October 28, 2020
Grey coverage and lasting
POSTED BY:
AnnMarie B.
October 28, 2020
I was really hoping to get better better quality from this service after reading a lot of positive reviews. I also didn’t write this until after the third time dyeing my hair.
I have about 20% grey. Just some at the roots. I also have pretty dark hair. So I needed something that could cover my hair but also look natural on darker hair. I didn’t find that here. The coverage didn’t last, neither did the color. There wasn’t any shine after the second time I washed it. A lot of the reviews say how nice it feels after dyeing your hair, and it does! But as soon as you wash it that feeling fades fast.
No, I did not order the semi permanent. This was the permanent dye. Just not happy and definitely canceling my subscription.
AnnMarie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shelly F.
October 28, 2020
MUCH darker than sample photos, no grey coverage
POSTED BY:
Shelly F.
October 28, 2020
Color sent to me was called dark blonde. Hair is dark brown (slightly lighter than black items if I lay my hair across to compare). I wanted to go closer to my medium brown natural color, but I was surprised by a “blonde” being so close to black. Would make it almost impossible to select a different color to try when the actual results are so extremely different from color shown online. Also provided almost no grey coverage, which is the main reason for coloring my hair. Disappointing.
Shelly- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patty E.
October 28, 2020
Strong odor
POSTED BY:
Patty E.
October 28, 2020
When I rinsed my hair with the remaining color the odor was so strong that my eyes and nose burned. Color was fine.
Patty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
DANILSA F.
October 27, 2020
TOO TOO TOO DARK..IT CHANGED MY ACTUAL COLOR...IT CAME OUT BLACK
Danilsa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Monica K.
October 27, 2020
Red when I specifically asked for it to not be red!
POSTED BY:
Monica K.
October 27, 2020
I asked for color that was NOT red. I ended up with red roots. Ugh!
Monica - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Reyna R.
October 27, 2020
not happy with product
POSTED BY:
Reyna R.
October 27, 2020
This is the second time that I use this product and I am not happy. The color is not what I expected it was much darker then what I asked for.
Reyna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary Beth N.
October 27, 2020
so dark. I will not be buying this again
POSTED BY:
Mary Beth N.
October 27, 2020
This did not come out as light brown but almost black with a red tint, my least favorite color is not on my head. It does not look natural, my hair looks bad and I am going to have to go get it professionally fixed.
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shannon G.
October 27, 2020
Caused hair to fall from root; 50% hairloss
POSTED BY:
Shannon G.
October 27, 2020
I gave this product 2 stars because the color has been on point each time and the stylists are very responsive. But coloring it every 5 weeks has caused me to lose half of my hair thickness. Before COVID I had really thick healthy hair, now it’s falling out in large clumps after I dye it and continues to fall out for several weeks following. I am 25, with dark brown hair and have white hair showing around my part, and face. I’m at a loss ... I want to conceal my whites but the significant hair-loss has scared me. This is my last dye for 6 months ... converting to brown powder root spray ....
Shannon- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Cathy G.
October 27, 2020
Color did not match the paper version formula at all.
POSTED BY:
Cathy G.
October 27, 2020
I keep trying but this time based on the color wheel formulation I thought we had found the one. Nope. Roots at dark brown were lighter than that then I did get fee inches of dark brown blending to a orange color. It was suppose to be copper but the dark brown did not look like it was a natural fade to the ends color. This just isn't working so far. Sorry to say if you want a plain color all thru hair then you're in luck. But if looking for that multi dimensional shiny hair. Good luck.
Cathy- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Barbara B.
October 26, 2020
your company send me black hair coloring
POSTED BY:
Barbara B.
October 26, 2020
I have order mahogany red ,and that was not the hair color and no highlight, iam very disapointed
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna F.
October 26, 2020
not liking the color
POSTED BY:
Donna F.
October 26, 2020
Not liking the color outcome. Looks blah and not covering the grays well
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Addie J.
October 26, 2020
Not what I had wanted
POSTED BY:
Addie J.
October 26, 2020
I wanted a blond. The color turned out a very dark blond almost a light brown
Addie- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Katherine G.
October 26, 2020
No Change
POSTED BY:
Katherine G.
October 26, 2020
My hair color did not change. I followed the instructions and my hair color is still black
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary B
October 25, 2020
Didn't like color
POSTED BY:
Mary B
October 25, 2020
The color came out an odd shade of dark blond. More like dirty dishwater blond. I have a lot of white hair especially around my face.It didn;t cover the white very well'
Mary- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Hayley C.
October 25, 2020
Not much different from drugstore box dye
POSTED BY:
Hayley C.
October 25, 2020
Pros:
Delivered to my door quickly
Plenty of product
Easy to follow directions
Cons: I HATE the color!! I did my best to select the proper color. I made sure to include in my email with the colorist that I didn’t want ANY red tones in my hair but unfortunately that’s exactly what happened. My hair looks terrible. I’m so disappointed with the color. This is the same result I get when buying $6.00 box dye. I was hopeful that by taking the quiz I would have better luck selecting a brown color with NO red tones. No such luck...
Hayley- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Laura T.
October 25, 2020
Not covering the grey roots very well
POSTED BY:
Laura T.
October 25, 2020
This is the 2nd month where my grey coverage has not been good enough. I thought I may have made a mistake the 1st time, but this time I made sure my roots around my face had color - double checked. I still have spots of grey patches. When it is around your face, it is not ok. It is so noticeable! I love the color, but not so much that I want to live with grey spots...
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
belkys N.
October 24, 2020
Im not at all satisfied
POSTED BY:
belkys N.
October 24, 2020
I'm sorry but I'm nit happy eith this product. I didn't get enough coverage over gray. So I want to cancel my subscription.
Thank You
Belkys Nardo
Belkys- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Terri R.
October 24, 2020
Just not for me
POSTED BY:
Terri R.
October 24, 2020
The formula is so thick! I've tried two different colors and neither worked for me. My hair was dry with no shine afterwards both times. Never got that "just colored" feeling! I have a friend who had great results, so I don't know. I hate the step of adding water to the bottle and using it in the shower. Not sure that does anything but create a big mess. Thanks but no thanks! Maybe add an oil or something that benefits the hair, because all I got was extra work reconditioning my hair.
Terri- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lauren V.
October 24, 2020
Doesn't last or cover greys
POSTED BY:
Lauren V.
October 24, 2020
I wanted this to be the solution for my hair needs but it fell short. I adjusted my formula from the first round which was a semi-permanent to achieve a medium brown with a permanent dye to cover my greys. It still didn't REALLY cover my greys, they were still a bit lighter than the other hairs and after a month my hair color seems to have faded completely. I used to get my hair colored every three months and with this formula I would have to do it about once a month. Doesn't seem like I'd actually be saving any money in the long run, plus it's a lot more work to do it and make sure I'm not getting dye all over my bathoom. I will say the colorist were very accessible and worked hard to make sure our communication was getting the right tone down.
Lauren - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bernadette J.
October 24, 2020
Most recent color treatment was flawed
POSTED BY:
Bernadette J.
October 24, 2020
Most recent color treatment was flawed.
I’ve been quite pleased with this product. The color is layered and does not look like most box color sets It does however leave my hair feeling dry.
The most recent application was far less viscous than the previous ones and rinsed out after the first shampoo. I was disappointed and exasperated as your coloring is such a tedious process. I feel I received all the damage of the treatment without the color itself and will need to redo the whole process. As I do not have a back up coloring sad I will need to go to a salon and pay three times the money.
Bernadette- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Cindy E.
October 24, 2020
Too much hair, not enough product
POSTED BY:
Cindy E.
October 24, 2020
I guess I should have thought about how much product I would need. I have a lot of hair, and to just do the roots, this was about 1/4 of the product my stylist uses. I also wanted to go darker, so I'm not sure why I would want to just do my roots, even with highlights.
Cindy- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Robin T.
October 24, 2020
The color was light on roots dark on ends
POSTED BY:
Robin T.
October 24, 2020
I need my free color to color the roots so sent me blue black or tone it down a little but not this much I still see my gray through the light color
Robin- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
dyana A.
October 24, 2020
Disappointed
POSTED BY:
dyana A.
October 24, 2020
Had real high hopes since it has worked fabulously for my little sister but not for me. Color was way too dark, dried out my hair and did not cover my grays
Dyana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sonja M.
October 24, 2020
Not sure what's in that bottle... but it sure wasn't hair color!
POSTED BY:
Sonja M.
October 24, 2020
I've been an ESalon client for about 5 years. I just applied the new color and I'm not sure what was in this bottle, but it sure wasn't hair color! Ironically, this time I even heavily gobbed it on around my hairline and temples where I'm most grey and even doing that, I still have just as much grey as I started. Even worse, you would think that since I gobbed it on, that there would be some staining on my skin, nope. Nothing. All around, my hair is exactly the same color as it was when I started... same shade of brown, same grey. I'm VERY disappointed and canceling my membership.
Sonja- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Yahaira- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nicole M.
October 23, 2020
Need to make a twick to color next time
POSTED BY:
Nicole M.
October 23, 2020
It made my hair jet black was suppose to be a medium brown with blonde hi-lites
Nicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Janet M.
October 23, 2020
New Formula
POSTED BY:
Janet M.
October 23, 2020
I am disappointed in the new creamier formula. First, I didn't know the tip of the applicator bottle was a screw off cap. So I was trying to cut the tip like the old bottles. Next, it's harder to squeeze out of the bottle, it seems too thick. Finally, it smells bad. The older formula had a much nicer smell. Very disappointed. JM
Janet- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Clarissa D.
October 23, 2020
Requesting for lighter color
POSTED BY:
Clarissa D.
October 23, 2020
It’s good but I wanted a one step lighter just like the tint rinse I have.
Clarissa- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jody G.
October 22, 2020
Beware
POSTED BY:
Jody G.
October 22, 2020
The presentation of the kit is amazing; the packaging gives a sense of professionalism. Everything is in its place, and the instructions are great, easy to follow. The products are less than professional, and the consultation, well, the stylist did not listen to me. I sent pictures; I stated that I did not want red—in any way, said I was aware that NN colour for grey coverage contained red colour molecules (they are larger and fill in the grey). The stylist recommended a filler colour (I have NEVER used a filler colour in all my years of colouring my hair with professional colour). I now have orange roots (no I did not use the filler on my roots as per instructions) and I have deep orange ends! I also have a colour correct appointment with a salon—all in one morning! This has turned out to a costly endeavour! I sit here writing this with an extreme violet toner on my hair and in tears; waiting for my appointment next week! NEXT WEEK!
I was offered a credit! Now, why would I do that? Once bitten, twice shy! I will spend the $300 to correct this, and continue to honour myself by not succumbing to the consumer marketing monster! Lesson learned!
Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy L.
October 22, 2020
blond?
POSTED BY:
Amy L.
October 22, 2020
I keep looking at my hair knowing I chose blond but I see grey and I do not have a grey hair on my head.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Larissa B.
October 22, 2020
I wanted to love it
POSTED BY:
Larissa B.
October 22, 2020
The color didnt come out the way I thought it would. And didn't last.
Larissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda B.
October 22, 2020
Not my favorite
POSTED BY:
Linda B.
October 22, 2020
This color was much to red. It needs to be toned down.
Linda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Patricia A.
October 22, 2020
Cancel
POSTED BY:
Patricia A.
October 22, 2020
I dont do not want you to send me any more produces and do not like the way you just keep sending me more when i did not ask you to....
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tiffany W.
October 21, 2020
Still too dark
POSTED BY:
Tiffany W.
October 21, 2020
I prefer more of a “bleach” blond look - wish I could send a pic
Tiffany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy P.
October 21, 2020
Not the color I wanted
POSTED BY:
Amy P.
October 21, 2020
The kit was nice and well organized , easy to use but not the color I wanted. I chose darkest dark brown but wanted a rich tone. I got a color that’s much lighter then I wanted, it’s so red ! I wanted rich but this is extreme. I hope the 100% guarantee is a real thing cause I’m not happy. I’ve been holding off dying my hair and thought I’d spend extra And get Esalon but I’d probably have been happier with a superstore box dye. I really wanted to like this product.
Amy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
October 21, 2020
Color still too dark
POSTED BY:
.
October 21, 2020
Third try and the color is still too dark. I'm not sure what's the problem.
Jb - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura S.
October 21, 2020
Tone/ overall color nice but flat no dimension
POSTED BY:
Laura S.
October 21, 2020
I liked the tone of this one and it wasn't as brassy, but it still looks really flat to me. Also only coloring the roots have made my bottom of my hair much lighter than the roots.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia W.
October 21, 2020
Copper undertones instead of light brown to dark blonde
POSTED BY:
Alicia W.
October 21, 2020
My hair naturally has golden undertones with a bit of copper mixed in and I like that, but the way things went, I lost all the golden undertones to reddish copper and got no lightening of my hair. I am deeply disappointed and don't like giving reviews but after crying about the end result, I didn't feel like I had any choice. My hair is too long to just cut it and grow out again and too dark to just dye over so I'm stuck and it feels horrible.
Alicia W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa R.
October 21, 2020
Cancel all orders
POSTED BY:
Teresa R.
October 21, 2020
Not happy at all. The color did not take correctly. Hair is all kinds of shades and my natural light brown hair with a little gray, did not color at all. The highlights in my hair pick up some color although not full coverage. My hair is a mess. I followed instructions to a tee. Box treatments from the stores work, don't waste your time and money on this product.
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kaisa O.
October 21, 2020
First colour
POSTED BY:
Kaisa O.
October 21, 2020
The colour was nice, but I asked for no red undertones and the result I a VERY red undertone, even a little mahogany. So that was little disappointing. But feels like a good quality product and the colour is nice so will continue to order more
Kaisa O. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Asian Hair Challenge
October 21, 2020
Still too dark
POSTED BY:
Asian Hair Challenge
October 21, 2020
The colour still just looks mostly black. Still not even close to warm mahogany brown or deep chestnut brown
MB- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Amanda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer P.
October 20, 2020
Allergic reaction
POSTED BY:
Jennifer P.
October 20, 2020
Color was fine but I had an allergic reaction to the dye which caused my eyes to swell shut and made me break out in hives for a week.
Jennifer- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Elaine W.
October 20, 2020
Roots didn't match ends
POSTED BY:
Elaine W.
October 20, 2020
Beautiful packaging and excellent instructions and very helpful customer service but still not convinced as I haven't managed to get a colour I'm happy with. I have received 3 colours to date... first was too dark, next was red (no clue why... none of my feedback suggested I wanted red), latest colour seems like it will be nice but when applied the roots did not match the ends ( although it included both roots and ends colours) -- I'm going to give this one more try with my next colour and then decide if its worth continuing
Elaine W. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Terese T.
October 20, 2020
Root coverage not as good
POSTED BY:
Terese T.
October 20, 2020
This color result hasn't been as complete as previous experiences. I'm disappointed and followed instructions as in the past.
Terese- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carrie C.
October 20, 2020
Not what I was looking for, Highly disappointed
POSTED BY:
Carrie C.
October 20, 2020
First things first, I have colored my own hair dozens of time is the past so I am confident in my ability to make sure every thing is fully saturated. I have natural red hair which in and of itself is difficult to color, so I chose to go much darker than my natural color. The color I attempted to achieve was supposed to be dark brown and have violet highlights in the sunlight.
I got the dark brown, mostly! There are some areas where there is no difference from before I dyed. The most noticeable is on the top and the front. I am absolutely certain I fully saturated that area as it is the easiest part to reach. I have also noticed there is still a lot of red throughout the length. I am getting used to the color differences and I will admit that the red coming through doesn't look absolutely terrible.
Now as far as the violet color, totally absent! There is absolutely no violet or purple in my color at all. I first noticed the absence of violet the day I colored and I figured it is a new color and it may take a couple days to really be able to see it. Well 3 days and 3 washings later I still have no violet, but I do have a head chuck full of dark brown (almost black) and auburn hair.
Carrie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melody M.
October 20, 2020
Not it
POSTED BY:
Melody M.
October 20, 2020
I wanted more of a red and that's not what I got at all
Melody- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle M.
October 20, 2020
The fading is for real
POSTED BY:
Michelle M.
October 20, 2020
I really hoped that esalon would have worked out for me. I have metastatic breast cancer and because of the pandemic this was such a convenient way to get hair dye. The color was great but only for about a week. At first I thought that maybe it was because it was virgin hair (this was my first dye job post chemo), but after 3 kits the color still faded despite me using their tint rinse and color safe shampoo. I’d dye it and have the most beautiful chestnut brown hair and after a few washes I looked like Donald Trump. Horrible. Blah. Such a bummer. So I’m back to going to Sally’s and mixing my own color. If they ever fix the fading issues, I’ll be back. I really did like the service.
Michelle- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Lora D.
October 20, 2020
Coloring
POSTED BY:
Lora D.
October 20, 2020
Color was pretty good but some areas wouldn’t take the color and my head was saturated with all the product.
Lora- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kirsten C.
October 20, 2020
Wrong colour
POSTED BY:
Kirsten C.
October 20, 2020
The colour and process were fine, but I got almost black vs the labelled colour of med ash. It’s way way too dark- I was just trying to cover old highlights.... and now I will definitely see a growth line, which is what I wanted to avoid.
Kirsten- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Samantha L.
October 20, 2020
Worst smell I have ever had with hair color, almost sent me to the hospital.
POSTED BY:
Samantha L.
October 20, 2020
Not only was the color not as pictured, but the smell was so bad it almost sent me to the hospital. I have MCS disorder and have never used a hair color that was this bad. My skin was burning, I couldn't breathe, the fumes burned my eyes. I was in a well ventilated place and even went outside, it didn't help. I canceld my second shipment, it magically shipped anyway and I canceled a second time after the second box shipped. No refund, no nothing. They are still sending me emails to order again. I will never use this product again.
Samantha - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Norma M.
October 20, 2020
Terrible
POSTED BY:
Norma M.
October 20, 2020
the packaging was so poor that the materials enclosed were unusable
Norma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori S.
October 19, 2020
lack of coverage - confirm stop future orders
POSTED BY:
Lori S.
October 19, 2020
my hair is very thick and your product did not cover all that I needed. Hate the smell, hated the feeling of the product on my head
Lori - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
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