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Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachael C.
January 6, 2021
boxed dye red
POSTED BY:
Rachael C.
January 6, 2021
I am canceling my subscription. I was very worried about dying my own hair so I made sure to follow the instructions TO THE LETTER. I ended up with nothing better than boxed dye red hair. Everytime the light hit my hair I had deep red roots just like I was back dying my hair in high school from drug store boxed dyes. I was trying to dye my hair a dark brown which is my natural color.
Rachael- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle H.
January 6, 2021
Not wild about it
POSTED BY:
Michelle H.
January 6, 2021
It smelled like the store bought hair color. My hair was dry like when I color it with the store bought color. The color itself was very dark and dull. Not really impressed.
Michelle- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Ginna W
January 5, 2021
New Manufacturer of E-salon color is Horrible!.
POSTED BY:
Ginna W
January 5, 2021
Unfortunately the new manufacturing process of Esalon color is no longer the same, my October 2020 order for Demi-Permanent color was not the same color, nor smell (much stronger chemical), texture very different (thicker so thick it barely covered my roots for touch up correctly on my longer hair), product changed my color and it had more chemicals in it which does not do well on fine hair and it dried my hair follicle so bad it was frizzy/nappy. My mom is a retired cosmetologist and still knows about the beauty industry and she noticed it right away when she was applying to my hair. It was so dry n frizzy we did a deep moisturizing treatment 3 days after color to calm the hair follicle. I don't know why they decided to change manufacture but its horrible and the company needs to go back to the orginal manufacturer because this is a wonderful company n concept!
This is still a fantastic company to deal with but I had some issues with orders since October 2019 but they corrected professionally :-)
Ginna- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Florence T.
January 5, 2021
Blah
POSTED BY:
Florence T.
January 5, 2021
This color is a dull mousy brown with a terrible golden/brassy undertone. I thought I had canceled all future orders, until they took the money out of my account this morning. For the LOVE OF GOD, please do not send me that awful color again! I wanted a deep rich color, not this orangey brownish color.
I hate the color but gave a couple stars for the great packaging.
Florence- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
Kathy- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Montana Z.
January 5, 2021
RED TINT-NOT DARK ENOUGH
POSTED BY:
Montana Z.
January 5, 2021
My hair pulled a red tint and was not dark enough, I appreciated the two bottles. But it took awhile to come in and get everything set up
Montana- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laura F.
January 5, 2021
Worked to blend growth
POSTED BY:
Laura F.
January 5, 2021
Used to blend my low lights and dark roots. Worked well but the colour was more of an orange/brown then the dark blond that I ordered.
Laura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Viola- We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
ellyn P.
January 5, 2021
wish it had more gold tones instead of red
POSTED BY:
ellyn P.
January 5, 2021
too much red in the color. wish it had more golden tones
Ellyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Millie M.
January 5, 2021
I'd rather go to the salon!
POSTED BY:
Millie M.
January 5, 2021
I ordered a dark copper color to cover my grey, my highlights and be somewhat of a decent match to same level of darkness as my natural hair color. My order was changed because the personal colorist thought it would be too dark for me. They sent me the light copper which, unfortunately, did not cover my highlights and is far more brown than my natural color. The smell was absolutely noxious, very nearly made me pass out and irritated my eyes and sinuses.
Millie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Sunay K. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Jeanelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sue S.
January 4, 2021
My haircolor
POSTED BY:
Sue S.
January 4, 2021
Last shipment color I rinsed the color out it did not cover my grays at all it was a total waste of my money. I am very disappointed . Afraid that the box I have coming is not going to cover my grays again . I contacted my colorist asking her to fix the grey coverage but if it does not work this time I will request a refund and cancel with you and I have been with you for years .
Sue- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Amy S.
January 4, 2021
Washed out very quick
POSTED BY:
Amy S.
January 4, 2021
The colour was beautiful when it first went on, couldn't get it to rinse clear but not surprised as it was a red colour. After 1 wash my ends were pink and very faded, not sure if the end colour was a semi permanent instead or a permanent but it didn't last long. I had a light warm brown underneath so was surprised to see it fade so quickly, have now recoloured with a semi permanent brown so only had the esalon colour for a week
Amy S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa R.
January 3, 2021
New color
POSTED BY:
Teresa R.
January 3, 2021
Was expecting more redish color. Brown mahogany. Sounded reddish brown to me. Absolutely no red to my color and although it did cover my grey in my main area... it didnt cover the grey on my temples. Very disappointed:(
Teresa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Donna S.
January 3, 2021
Liked color but didn’t cover silvers
POSTED BY:
Donna S.
January 3, 2021
I must have stubborn silver hair because they didn’t take color
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelli B.
January 3, 2021
Dissatisfied
POSTED BY:
Kelli B.
January 3, 2021
The color I received the last 3 times, despite my requests to adjust to a more blonde instead of red, was awful. I am canceling due to being dissatisfied with the results. Good luck to all who take a chance and hope to get your desired color!
Kelli- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan W
January 2, 2021
Orange Streaky Hair !!
POSTED BY:
Susan W
January 2, 2021
I was shocked by the outcome of your hair coloring. I also sent in another hair review that has all the details. I believe the coloring I wanted was Dark Blonde Cooper with ends refresher. Lets go with that. However I still feel I should receive some kind of adjustment in price for this major mistake. I also sent in pictures, did you receive those too??
Susan- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
April B.
January 2, 2021
Hot roots
POSTED BY:
April B.
January 2, 2021
Not sure if I accidentally switched, but I have hot roots. I ordered the next round right away to hopefully fix it.
April- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Belinda M.
January 2, 2021
Not what I was expecting
POSTED BY:
Belinda M.
January 2, 2021
I wanted more violet & didn't happen. So stopping future order.
Belinda- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Madeline- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lesly O.
January 2, 2021
Strong chemical smell and not enough coverage
POSTED BY:
Lesly O.
January 2, 2021
I normally use another company but thought I’d try e-salon. My initial thought was great shipping Speed and good value. overall I am not satisfied with product. I had to run the fan in my bathroom and have the window open (freeze along the way since it’s winter and cold). I almost couldn’t finish applying color because my eyes burned sooo bad! The fumes were horrible and you would have thought I was applying it to my eyes! After all that, my color didn’t even match even though all I wanted was a dark brown. It’s more of a reddish brown so 1. You can see difference in roots and my normal color. 2. It did not cover my gray roots like other product have. 3. It burned my scalp so bad I have red spots everywhere which are now itchy so I am a hot mess. I would not recommend e-salon.
Lesly- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Erin B.
January 1, 2021
Not what I expected
POSTED BY:
Erin B.
January 1, 2021
I am very disappointed in my color. I ordered a dark "blonde" and what I got was an Auburn brown. When I colored my hair I wanted to cry from the results. There is nothing blonde about my results. I am really not happy with my first experience.
Erin-We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hulagirl
January 1, 2021
Still gray
POSTED BY:
Hulagirl
January 1, 2021
Update: I am now leaving it on for much longer and it is working better. It still doesn't cover as great as I would like, but it doesn't wash out as fast as store brands.
Previous:After coloring, some of my roots are still gray. The color was left on for at least 35 min.
Do not use this if you have even mild sensitivities to ammonia. I've used many ammonia color products but this about knocked me out from the smell. About 6 hours after I colored my hair (and washed it out) my scalp was ON FIRE! I'm lucky I still have hair. The two-bottle system DID NOT work for me. I now have two tones of hair. Top and bottom. Nice. Cancelling my subscription.
Jane- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Daniela W.
January 1, 2021
My roots were copper
POSTED BY:
Daniela W.
January 1, 2021
I followed the instruction I was not happy with the color and the roots were way to light
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
TGG6
January 1, 2021
Photo is deceiving
POSTED BY:
TGG6
January 1, 2021
With all the questions answered correctly, the exact color didn’t reflect on my hair unfortunately. I could’ve got the same results with box dye and saved some money. The final result was nice and was a very slight change, but I was expecting better and lighter results.
TGG6- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Heather S.
January 1, 2021
I don’t recommend
POSTED BY:
Heather S.
January 1, 2021
This was way too complicated a process that took more than double the time of my regular hair color routine, and my roots and ends came out different colors! The kit should include at least two more sets of gloves for how often you have to stop, set a timer, and then keep going. Very disappointed. Going back to my tried and true brand. The only reason I am not giving just one star is the color on my ends is nice and my hair is soft.
Heather- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alyssa M.
January 1, 2021
Permanent color fades so fast
POSTED BY:
Alyssa M.
January 1, 2021
I’m so unhappy. Within a few washes the color almost completely faded back to my original color - I was told the color was permanent. Not great quality even though the experience and idea is fun.
Alyssa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Madalina D.
January 1, 2021
Horrible
POSTED BY:
Madalina D.
January 1, 2021
Still tack my many. And the colour is horrible 😢 😫 😕
Madalina D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Therese T.
January 1, 2021
I look like a clown.
POSTED BY:
Therese T.
January 1, 2021
Hair is bright orange. Followed the directions, been dying my hair at home for years, this is horrible and I can't even look at the color swatches on the site!
Therese - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wendy C.
December 31, 2020
Nice colour
POSTED BY:
Wendy C.
December 31, 2020
Nice but not the colour I wanted. Needs to be more vibrant.
Wendy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tina P.
December 31, 2020
Not worth it.
POSTED BY:
Tina P.
December 31, 2020
My sister is a cosmetologist and I had her apply the color to my hair.. there is no purple tint, the brown doesn't match. And the gray strands are coming through already. I do not recommend.
Tina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
APRIL T.
December 31, 2020
color isn't right
POSTED BY:
APRIL T.
December 31, 2020
The hair color is darker than I expected.
I thought the color would slowly adjust to what I want () after wash,
but I've been waiting for 2 weeks and it's still too dark...
April- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christy S.
December 31, 2020
Not "Custom Made"
POSTED BY:
Christy S.
December 31, 2020
I wasn't happy at all with my recent hair color that i received. It was not the shade that I ordered and now I have red hair. I had originally ordered the light brown hair color which is also close to my natural hair color. I received the blonde color which defeated the purpose of why I was dying my hair since I was wanting to get rid of the blonde or at least cover it up. I don't understand the reasoning behind changing my chosen shade when it wasn't several shades away from where I was currently. I now have red hair which I really don't think would have been the end result if I had just received what I ordered in the first place. It also seemed like I had specified that i had gray in my hair which I have none and i specified that I did not have any as well. The hair color choice has no reasoning behind it and I definitely don't feel that it was anything close to "custom made" for me even though I answered all the questions correctly and truthfully. I would have had better luck if someone had reached in a bag and just gave me an unmarked bottle of hair color.
Christy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
chantal C.
December 31, 2020
Didn't enjoy it
POSTED BY:
chantal C.
December 31, 2020
I found very little to no change in the colour my hair was already and I found my hair was very dry afterwards and tangles very easily
Chantal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ginger S.
December 31, 2020
Color dye
POSTED BY:
Ginger S.
December 31, 2020
I thought the color would be like when I went to the salon. It dries out my hair pretty bad and my roots are always lighter even though I leave it in 10 minutes longer than required
Ginger- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna R.
December 31, 2020
Wanted to love it
POSTED BY:
Anna R.
December 31, 2020
Used it for the first time and I’m not impressed. It blended ok with my old color, but the color lacked depth and didn’t cover my grays particularly well. I have been using Madison Reed and was hoping to like eSalon because of the additional color choices. I’m giving it 1 more try in hopes an adjusted formula will be more to my liking.
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica S.
December 30, 2020
Waste of time and money- not right color
POSTED BY:
Jessica S.
December 30, 2020
I did color exactly how directions said. My hair barely looks different..it barely even lightened it except on top and it is just a little bit lighter shade of copper—not barely noticeable and definitely NOT dark blonde!!! If anything it took what blonde natural highlights I had out of my hair... I am not happy at all! I thought this was salon grade hair dye..I’ve had better results with over the counter products, I ONLY tried this product now because I want to go blonde and with my natural color I can’t use store dye and I can’t afford to get it done at the salon so I thought this might work for me but I was very disappointed 😞 Now I guess I’m stuck with what I have because I don’t have the money to pay to get it the way I wanted it to start with.
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jayne P.
December 30, 2020
Refund still not processed
POSTED BY:
Jayne P.
December 30, 2020
I called and asked how to return the product. Customer service told me to write "return to sender" on the unopened box. I did this 3 weeks ago and my refund has not been processed.
Jayne- We are so sorry to hear your refund has not been processed. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Jackie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Frances K.
December 30, 2020
Expected More
POSTED BY:
Frances K.
December 30, 2020
Although the color was very nice, it did not completely cover my gray's.
Frances- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sonya P.
December 30, 2020
So disappointing!
POSTED BY:
Sonya P.
December 30, 2020
I ordered my color for my Christmas present. Was super excited to get it, the packaging was so awesome but the product was disappointing. Was suppose to be red, I got a few pink streaks. Looked like I colored my hair with kool-aid!! Went to Walgreens and grabbed some box color to cover up the pink, the box color turned out 100% better than my custom color. Wouldn't recommend this product.
Sonya- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara S.
December 30, 2020
On the fence
POSTED BY:
Sara S.
December 30, 2020
So I was really excited to try this product because spending 4 hours at a salon just isn't in the cards for me. I have premature greys that I was hoping to cover up especially around my face. While the colouring did leave my hair softer and shinier than before the colour on the white hair only lasted A few days and the colour is already starting to look brassy and I only did it a few weeks ago.
Sara- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jo S.
December 30, 2020
color didn't last
POSTED BY:
Jo S.
December 30, 2020
My previous order was good and the color lasted until I could go to my colorist in person> This was last April I think. I ordered another color set a few weeks ago, used it and the color didn't last at all! I was even more careful in applying it this time to make sure I covered all the gray! It didn't last any longer than 2 weeks. I am very disappointed in the product this time and can't wait until I can go back to my colorist. This was NOT a good product this time! I'm very unhappy with it!
Jo- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Julie
December 30, 2020
Not so great
POSTED BY:
Julie
December 30, 2020
My hair is thick and curly. 3a, 3b. I have a copper dye (medium blonde). I didn’t get it colored evenly. The part around the roots is not good. The color itself is good, not too crazy but I had a very hard time sectioning and coloring it. Also this stuff stinks to high heaven. If I could id wear googles and a gas mask to apply it. You’d need to apply outdoors.
Julie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leeanne D.
December 30, 2020
Still seeing grays
POSTED BY:
Leeanne D.
December 30, 2020
My last order didn't cover my grays at all like my other orders. I'm very disappointed
Leeanne- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rita D.
December 30, 2020
I like my Color & Product but terrible Customer Services
POSTED BY:
Rita D.
December 30, 2020
Finally I got the color I have been calling for. The hair color stylist there should be fired! Each time I call she tells me what my real hair color is and will not change the color and what happens to my hair if i lighten it. She is horrible and I want to change to someone else. At this point I am considering closing my account due to customer services and poor delivery of the item. I got my hair color kit in the mail so late and I had to call to find out why it has not been delivered this month. It finally came very late. I like the hair color kit but your services is terrible.
Rita- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathreen R.
December 29, 2020
Not worth it
POSTED BY:
Kathreen R.
December 29, 2020
Followed all the instructions, watched all the videos and the result was MUCH darker hair (brunette not dark blonde), not enough product, ineffective grey hair coverage, no response from esalon after sending feedback and pics. Save your money and time, do not buy this product.
Kathreen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joyce G.
December 29, 2020
disappointed
POSTED BY:
Joyce G.
December 29, 2020
E Salon has been very helpful and professional to deal with. When I contacted you you were helpful and sent me the lighter color. When I colored my hair last week I still had the same problem. The color was dull and not what I expected. I’m sorry to have to report this. Thank you for your help. Please discontinue my account. Will probably let my color grow in with the gray.
Joyce-Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sherry E.
December 29, 2020
Awful!
POSTED BY:
Sherry E.
December 29, 2020
I am cancelling eSalon. I have been trying it for months leaving it anywhere from 45 min to an hour and no grey coverage. Waste of money!!
Sherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren G.
December 29, 2020
Just ok
POSTED BY:
Lauren G.
December 29, 2020
I have bought this product 4 times now. The first time I did it I still had some grey hairs showing so the second and third purchases they adjusted the product just for grey hair. I did the same technique the fourth time last week and it didn't cover up my grey hair again. Not sure why this is if I've been following the instructions the same each time. Also, the product seems to fade away from my scalp quicker than my strands so it ends up looking like a different color by weeks 8-10.
Lauren- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paula W.
December 29, 2020
This is so hard to put on!
POSTED BY:
Paula W.
December 29, 2020
I have never had a harder time doing my hair than with this stuff. You have to do the roots first, then the ends, then rinse and rinse, then shampoo and rinse and then condition and rinse some more. I had color and water all over the kitchen. I usually take a bath after I put on the color and then rinse the color out after I soak for awhile. I couldn't do that because the instructions limit you to exact times and expressly tell you to rinse it out in the shower, so I had to use the kitchen sprayer. What a mess! It tangled my hair so badly that I had to rip huge knots out of the ends of my hair. I hope it didn't entirely damage my hair. It's still wrapped up in a towel while I vent my rage over this terrible product. I have more of this crap, so at least it will be enough for 2 months. Whatever happened to easy in and out? This is a terrible product to apply. I have no idea how it turned out, but it definitely tangled my hair.
Paula- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa R.
December 29, 2020
Good color, horrid service.
POSTED BY:
Melissa R.
December 29, 2020
Placed a hold on my account due to health reasons. They kept trying to pull funds from my bank account. I closed the account and they kept trying to take $ for an entire YEAR afterwards. So many emails, and their Facebook comment employee was as snide as a 14yr old girl having her first menstrual cycle. Hello Madison Reed, good riddance to these idiots.
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Laura-We truly sorry to hear your order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha C.
December 28, 2020
Not enough dye
POSTED BY:
Samantha C.
December 28, 2020
I went with the color that was suggested for me, knowing id end up going dark on my next shipment, i was ok with trying this then if i wanted dark i could go darker bc once you go dark its harder to lighten up, however, there was not enough dye to cover my whole head, i tried so hard spreading whatever i could, but i have ALOT of highlight patches, and the color is more orangey then brown with a hint of red , im guessing bc of the mahogany in the new color. So my hair is now 3 different colors. I have used esalon in the past and absolutely loved it, so im hoping with my new kit im going to place an order for it will fix the color of my hair
Samantha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
virginia C.
December 28, 2020
winter color
POSTED BY:
virginia C.
December 28, 2020
I think I need to go a little lighter for the winter months, something with golden and copper tones.
Virginia- Thank you for reaching out! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your next color. Please let us know if there is anything else we can do to help!
POSTED BY:
ashley K.
December 28, 2020
Don't like new formula
POSTED BY:
ashley K.
December 28, 2020
Unfortunately I did not care for the new demi perm formula. The gray coverage was not good like previous shipments and I thought it was way too thick and hard to rinse. My skin also had a stinging sensation, wherever it touched....like all over my shoulders since it touched there when rinsing. It just was not a good experience this time. Also bottle #2 was not sealed and leaked everywhere during shipping, so I had to do my whole head with #1 and I didn't like how the color came out, not to mention there wasn't enough. I'll probably give it one more chance. I wish they would change the formula back.....
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Roxana H.
December 28, 2020
Gray hair
POSTED BY:
Roxana H.
December 28, 2020
While the quality of the product is better than regular color box, when it comes to gray hair it doesn't really cover it as expected. This is my second application and the color on the grays was less effective than the first time. I still like the color it turns out in the rest, but not sure if I will continue since it doesn't cover my grays and I have plenty. My whole head is gray/white roots, and they show back up pretty fast. Less than 2 weeks after first color grays were showing up and again...after second application some if them didn't get the color.
Roxana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anita G.
December 28, 2020
Hair color
POSTED BY:
Anita G.
December 28, 2020
The color I used did not have enough grey coverage for me. I need to adjust.
Anita- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lynda K.
December 28, 2020
Colour good but..
POSTED BY:
Lynda K.
December 28, 2020
Colour was good but did not fully cover grey. Spoke to esalon and they are adjusting. Very good customer service. Hoping my second try is better.
Lynda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Danielle G.
December 28, 2020
Black with Blue Dye
POSTED BY:
Danielle G.
December 28, 2020
The color didn't stay it seemed like it washed out whether the water was cold or hot. It didn't cover any of my greys which is odd on the fact that its black.
Danielle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jacqueline T.
December 28, 2020
Wrong colour
POSTED BY:
Jacqueline T.
December 28, 2020
I wanted darkest brown. Ended up lighter and red on top.
Jacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa
December 28, 2020
Too dark and blue
POSTED BY:
Lisa
December 28, 2020
I asked for a review of my previous colour as seems to be turning ginger, this last colour is dark and hints of blue I’ve followed product by the instructions given but colour is not what I wanted at all
Lisa. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Valentina C.
December 28, 2020
Disappointed expectations
POSTED BY:
Valentina C.
December 28, 2020
I was not convinced, I almost poisoned with the strong smell of ammonia that the product gives off. I had to open the window completely in the middle of winter to be able to finish applying the color to my hair because I was not breathing. I asked for a certain color to change my natural color and I got a different one from the one requested, darker and not at all corresponding to my request (I wanted an ash blonde without reddish reflections).
The packaging is nice but the color is really too smelly, I don't know how other people can speak well of it. Very disappointed :-( :-( :-(
Valentina C.- We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced had a disappointing experience during the process and sorry to hear that you felt the color was not the shade you expected. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Meg T.
December 28, 2020
Didn't work like it normally does
POSTED BY:
Meg T.
December 28, 2020
this is my 3rd shipment of hair product and sadly this time was a fail for me. i have dark brown hair and bright white roots. this time it turned my roots a yellowish color and even at that the gray was back in 2 weeks. Not sure if i want to continue with this service or not.
Meg- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kristi T.
December 28, 2020
Very disappointed in color
POSTED BY:
Kristi T.
December 28, 2020
I sent photos of current hair color, after following all the directions to the letter my hair came out red. It’s a horrible color.
Kristi- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jean B.
December 28, 2020
Level up next color app
POSTED BY:
Jean B.
December 28, 2020
Next color application, golden blonde along with light blonde would be desired.
Jean- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marla B.
December 27, 2020
Gray coverage
POSTED BY:
Marla B.
December 27, 2020
I live your product as it leaves my hair shiny abs soft. It’s just the color is not taking like I had hoped it would. The roots are still too light. I leave it on as you said. My gray must be very persistent in not covering completely. I think leaving the gold out might help. I don’t want dark brown as medium I think it okay and the little bit of mahogany gives it about the right reddish hue. I could take a picture if need be.
Marla- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alyssa L.
December 27, 2020
Subtle color Bad Reaction
POSTED BY:
Alyssa L.
December 27, 2020
The color itself was ok. I thought there would be more purple tint. But there’s not. More reddish than anything.
I also had a reaction that I didn’t know was possible. My entire scalp created a rash that itches like crazy. No matter what I tried it wouldn’t help.
No clue a bad reaction was possible since I’ve colored my hair many times in a salon.
Alyssa- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
POSTED BY:
Cheryl P.
December 26, 2020
Did not cover my greys at all this time.
POSTED BY:
Cheryl P.
December 26, 2020
Not sure what was different this time but did not work at all. I still have all of my grey roots. I followed the instructions exactly, as I always do. The developer seemed a lot thicker this time...not sure if that was the issue. Really disappointed. Don’t know if I will order this again after this experience. In past, had great results.
Cheryl- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nadine H.
December 26, 2020
Smell overwhelming
POSTED BY:
Nadine H.
December 26, 2020
Smell had my eyes watering and stinging. I had to wash out early and I’m not an overly sensitive person. I rinsed out well but the smell still lingers in my hair . Will wash it again.
Nadine- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jessica J.
December 26, 2020
Tried the color It wasn't exactly what I wanted
POSTED BY:
Jessica J.
December 26, 2020
The color came out darker and more red than I expected and wanted. Then within two weeks it turned lighter and more red orange which wasn't the overall look I was going for. I am pale with pink in my skin so it just made my face look more pale. I really wanted to give it a second chance, so they did make my color lighter and changed my directions to help with better gray coverage. But still it only lasted 2 weeks before the color washed off my gray roots and you could see grays when I put my hair up underneath thru out my whole head. So needless to say after the salon where I used to go reopened, I went back to my favorite colorist/stylist and got a different color customed made by her and loved it! and even though its darker than I had my hair before the gray coverage by my colorist in the salon lasts almost 8 weeks!
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Abby O.
December 26, 2020
Color too dark and hair unmanageable
POSTED BY:
Abby O.
December 26, 2020
The color that was sent was too dark making my hair (auburn) look too dark. It looks more Brown than red and all of my natural red is now gone . Additionally I had a very hard time getting a comb through my hair in the shower after using the included shampoo and conditioner. I had to use a ridiculously large amount of my own conditioner in order to just get a comb through my hair to get through the knots, pulling out hair in the process. I was expecting a much better result and I am very disappointed. I have been coloring my own hair here at home using over the counter ,easily.accessible products and have not had this experience using them. I dont want to do this again .
Abby- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sami K.
December 26, 2020
Color
POSTED BY:
Sami K.
December 26, 2020
Hi, this is the third time I ordered and used the color. While everything is so organized with well written instructions, my experience with covering greys hasn’t been that great. I have greys mostly on front hair line and although I applied throughly per instructions it didn’t do it for me. this is the 2nd time it happened out of 3 times ordered. Disappointed
Sami- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mary B.
December 25, 2020
Second time now, still not happy with results.
POSTED BY:
Mary B.
December 25, 2020
Still not dark enough and this time seems like the color didn't take to my gray hair at all.
Not sure I'll try a third time. I'll just stick to over the counter product.
Mary- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Samantha L.
December 25, 2020
Didn't work for me
POSTED BY:
Samantha L.
December 25, 2020
This didn't take well to my hair. It barely changed my color.
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicole S.
December 24, 2020
to dark
POSTED BY:
Nicole S.
December 24, 2020
too dark and I canceled my next order and it's still charged to my account I canceled or tried to cancel I can't find where to do it correctly can somebody please tell me how to cancel
Nicole- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Claudette R.
December 24, 2020
Did not color grays well
POSTED BY:
Claudette R.
December 24, 2020
Liked how easy it was to color but one week after grays started showing.
Claudette- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Cathy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mariann J.
December 23, 2020
Like the product
POSTED BY:
Mariann J.
December 23, 2020
I like the product but I am still struggling to find the correct color. I have worked with 3 different hair colorists but the color is still not exactly what I want. It pulls red and I want an ashy color. I hope the 4th shipment is what I am looking for. The actual product is very good.
Mariann- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We will be reaching out to you to make this right!
Mesissa- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with the next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Samantha F.
December 23, 2020
Not enough
POSTED BY:
Samantha F.
December 23, 2020
I don’t understand why you think one bottle will cover someone who says they have long thick hair.
Samantha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Mary- Thank you for reaching out to us. We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Angela F.
December 22, 2020
Great color but no shine
POSTED BY:
Angela F.
December 22, 2020
So at first they got my color wrong and only sent only one bottle for really long hair. Then they sent me more over a week later and the color was different. Not exactly the same color but used it. I finally colored my hair and i like the color it is just dull after one week.
Angela- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Denise B.
December 22, 2020
Too dark
POSTED BY:
Denise B.
December 22, 2020
I am transitioning from auburn to blonde....wanted a very multi dimensional blonde meaning light Brown, dark blonde, honey highlights and even a few lighter highlights....what I got is dark hair w/blonde baby lights....tiny but caramel. Still VERY RED
Denise- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paige B.
December 22, 2020
Increased brassiness
POSTED BY:
Paige B.
December 22, 2020
I changed my colour plan to reduce brassiness however it seems to have done the absolute opposite of that. My hair is more brassy than before.
Paige B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Loreen Z.
December 22, 2020
Color was too clownish, gray coverage not great, roots lighter
POSTED BY:
Loreen Z.
December 22, 2020
I really wanted to like this product. I've been coloring my hair red for years (in salons pre-covid). The shade sent to me was a bit more clown-like than I am used to, very red. Didn't love it, so messaged asking to adjust the color. No response, then sent another message 6 days later, still no response. Only message I got was that my second kit would be shipping out soon. I didnt' want another of that color, so I canceled. One week after coloring, my roots started to fade and are a noticeably different color than the rest of my hair, even worse in my gray areas.
Truly disappointed in the product, and the lack of follow up. Onto the next...
Loreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dawn A.
December 22, 2020
Color off
POSTED BY:
Dawn A.
December 22, 2020
The color was more ashy than the golden blonde I’m used to. Not sure what happened to this shipment. All previous shipments were golden blonde.
Dawn- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia B.
December 22, 2020
Didn't want red
POSTED BY:
Patricia B.
December 22, 2020
My bad. I should have done a test strip first. I ordered light blonde. Got carrot top instead. Asked what I should do to fix it and was told they'd discuss it on my next order. Not cool. So, no next order. Very disappointed.
Patricia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Josephine G.
December 22, 2020
free color was red dye
POSTED BY:
Josephine G.
December 22, 2020
I love the two colors that was send but a free red dye was also send that I did not know it was red. I ended up with red/white roots. I wish you would had warned me. Now I has to wait to dye my hair again. I am struck with red/white root. Not too pretty.
Josephine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
amy B.
December 21, 2020
Colour is wrong
POSTED BY:
amy B.
December 21, 2020
I wanted a natural brown hair colour but they colour they sent me was terrible and turned me into a redhead! The customer service was good and they sent out another set free of charge with neutraliser in. Although improving the colour a bit, it is still red and so far from what I asked for. I wish I had just gone to a hairdressers.
EDIT: The email they sent me from this review was telling me to buy another product! 😂 which didn't even work.
I didn't like the last color I received it was to redness and didn't compliment my skin tone. Next time I would like more of a brown tone to separate my hair from my facial skin tone.
Thanks
Shonda Jackson
Shonda- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise B.
December 20, 2020
Like colour but it doesn't last.
POSTED BY:
Denise B.
December 20, 2020
The colour is nice but after a week or so it fades and looks washed out. Also seems to be making my hair dry. Expensive and quality does not match the price.
Denise B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
William V.
December 20, 2020
Didn't cover gray
POSTED BY:
William V.
December 20, 2020
I followed directions, left color on as long as possible and it didn't cover the gray hair. I only have a few spots not much gray at all so I was a little disappointed. Especially because I have a few people who would order since I have such a huge following on social media. Thank you!
William - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Beth R.
December 20, 2020
Not worth the money
POSTED BY:
Beth R.
December 20, 2020
Absolutely gutted with this. I picked a medium ash brown colour to match my natural roots and get rid of the natural copper then runs through the ends of my hair, but all this dye did was make my roots turn more copper. I followed the instructions word for word yet I’m left feeling robbed of £20
Beth R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jessica B.
December 20, 2020
Hot roots
POSTED BY:
Jessica B.
December 20, 2020
I followed the instructions of roots plus emulsion and I got roots 2 shades lighter than my hair
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Terri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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