Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Warm beige is really a very dark brown, even after sending photo of my hair colour I was sent colour that has considerably darkened my colour,warm beige would suggest a lighter shade of brown not a darker shade of brown to black, very lucky I brought colour down the lengths as I had only ordered for roots and would have been left with a ridiculous dark colour on half my head of hair
Fi P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina M.
January 30, 2021
Unfortunately without the required PEARL NEUTRALIZER this turned my hair orange.
POSTED BY:
Kristina M.
January 30, 2021
Requested PEARL - specifically PEARL - to be added.
It was not.
my hair is orange.
Need to now have it professionally done....nd of course have to wait for the salmon I used to go to before COVID to open. So I have a professional presence with orange hair.
I am beyond upset.
Kristina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Summer B.
January 30, 2021
Love the system-not the color
POSTED BY:
Summer B.
January 30, 2021
Well the system is great and easy to follow. My hair feels amazing. But the color was not what I had hoped for. I am looking for a vibrant but natural ginger color. I ended up with what feels like light brown hair with maybe a hint of auburn in the sun. I was soo excited. But now im holding back tears. Though the color is not bad in anyway, it is not at all what I was trying to achieve.
Summer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
James R.
January 30, 2021
Color faded quick
POSTED BY:
James R.
January 30, 2021
I have gray on my roots and I followed the direction. It turn out great when I was done didnt see no gray hair but after 2 days it starting to shows up, its like the colors is fading in so quick. So I'm just gonna stick on store color cost 6 dollars than 22 dollars and doesn't last long. So thank you anyway didnt work for me.
Myra - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Sunika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathleen H.
January 29, 2021
Great hair color, problems with shipping
POSTED BY:
Kathleen H.
January 29, 2021
I really like the hair color and the support I have had with getting it right. But I have had a terrible time with shipping. Two of my orders have been "lost" in the shipping process. I live between two different states, but I have been very clear and have had confirmation of the address for my orders. Yet, the ones going to Houston just don't get there. It has made it very inconvenient to have my hair colored consistently, the way I like it. I don't know what to do. As of now, I still have one lost in the mail and the replacement has not made it in over a week. I keep contacting them.
I still don’t have my color after 15 days. No one answers my messages for customer support. I have written a number of them and all I get back is a canned email saying someone will get back to me as soon as possible. There is supposedly a number to call “only if you need help right away”, which is odd. It does not even allow time to leave a name and phone number before it disconnects. Don’t even dream of talking to someone. I have tried and tried to reach someone for help. I’m tired of it. I still want the color that has been charged to me. Then I believe it’s time to go to Madison Reed. There is a lack of support, communication, and general caring here. Maybe they were inundated with orders during the pandemic, but they have had time to adjust now. I recommend going elsewhere.
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elaine A.
January 29, 2021
Didn't cover gray
POSTED BY:
Elaine A.
January 29, 2021
Really disappointed! My roots were lighter than my hair and the color is dull. My hair feels like straw.
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katina W.
January 29, 2021
Not what expected
POSTED BY:
Katina W.
January 29, 2021
The color is pretty but its too dark. Waiting on a reply now to see how this will be handled.
Katina - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gabriella R.
January 29, 2021
Order never arrived
POSTED BY:
Gabriella R.
January 29, 2021
I was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service.
Gabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Catherine A.
January 29, 2021
shade
POSTED BY:
Catherine A.
January 29, 2021
I thought the color would have been blonder than it is, its pretty just not what I expected
Catherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
heather P.
January 29, 2021
Didn't cover my grey
POSTED BY:
heather P.
January 29, 2021
It did not do a very good job of coloring my grey.
Heather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nancy S.
January 28, 2021
Color issue
POSTED BY:
Nancy S.
January 28, 2021
After 3 tries, the color still isn't quite right...but not for lack of esalon trying.
I appreciate their efforts, but hasn't worked yet for me.
Nancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel M.
January 28, 2021
Disappointed
POSTED BY:
Rachel M.
January 28, 2021
The color isn’t as I expected it is just slightly darker then what I had before and not at all violet
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tabitha G.
January 28, 2021
Terrible
POSTED BY:
Tabitha G.
January 28, 2021
I did everything to the T and I'm very unsatisfied. My hair color washes out with every shampoo.
Tabitha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Maria S.
January 28, 2021
Doesn’t Cover resilient Grays
POSTED BY:
Maria S.
January 28, 2021
The color is great and I luv the custom feeling when opening my box every month - color doesn’t cover my resilient grays after 1 hour of processing which is frustrating.
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jaime H.
January 28, 2021
Roots don’t match
POSTED BY:
Jaime H.
January 28, 2021
My roots are a very pretty red and the ends or dull and don’t match
Jamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea H.
January 28, 2021
Feel unheard
POSTED BY:
Andrea H.
January 28, 2021
I have repeatedly said that my hair is more of an ash color. I have a lot of ash in my hair. But every time I get a color set from here, I end up with extremely brassy/reddish color in my hair.
I will say I got a bit better gray coverage than last time, but am no where NEAR my normal color. Given the better gray coverage, I'm happier than the first time I tried this but wish I could get this colorist to hear what I'm saying because I don't want to be a redhead.
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria G.
January 28, 2021
My hair didn’t change not even a little.
POSTED BY:
Maria G.
January 28, 2021
I didn’t like this at all. My hair had no change, even when they told me it was going to be two tones lighter than my natural hair. I didn’t have any old dye or anything for it to not reach the color. I’m very unhappy with the results.
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sylvana M.
January 28, 2021
Became red too fast
POSTED BY:
Sylvana M.
January 28, 2021
When I chose the color I added a note stating that my color usually gets red and I hate it. I want an ash tone. After the first wash the color faded and became super red again. I chose an ash tone in medium brown.
Sylvana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stella B.
January 27, 2021
no difference
POSTED BY:
Stella B.
January 27, 2021
Didn’t cover all the grays and hair color looks nothing like the suggested color,
Stella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
POSTED BY:
Amy B.
January 27, 2021
Not what I'd hoped.
POSTED BY:
Amy B.
January 27, 2021
The roots came out quite a bit darker than the ends. The gray coverage, while great at first, has already begun to fade, allowing my gray to show in the front. Also, I'd truly hoped for the color to be more red, and instead ended with something very close to my natural color.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeanine J.
January 27, 2021
My husband liked it.
POSTED BY:
Jeanine J.
January 27, 2021
While the color was a nice natural auburn, it wasn't quite as intense red as I was hoping for. My husband liked it, but I thought it too close to my natural hair color. When I color my hair, I like to see a dramatic red difference.
Jeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Reniza F.
January 27, 2021
Don’t know
POSTED BY:
Reniza F.
January 27, 2021
I like the shine on my hair but I didn’t cover my gray hair totally some hairs
Reniza - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Misty C.
January 27, 2021
Good coverage, not quite the color I wanted
POSTED BY:
Misty C.
January 27, 2021
I was looking for a burgundy color but the color just came out a dark brown again. Otherwise the coverage was very good
Misty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lyn J.
January 27, 2021
Awful
POSTED BY:
Lyn J.
January 27, 2021
I wish I never used this. It was supposed to be a light brown copper. I now have black uneven hair. Thank god I tried a demi before a permanent! I will stick to my nice and easy thanks! Horrendous experience.
Lyn J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria P.
January 27, 2021
I NEED TO KNOW IF MY COLOR IS PERMANENT OR SEMI PERMANENT.
POSTED BY:
Maria P.
January 27, 2021
I also need more color my hair is much longer than the first time I colored it with your product. I need to get my color once a month not every week.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
krithika S.
January 27, 2021
Most horrible experience
POSTED BY:
krithika S.
January 27, 2021
Very strong ammonia smelling product. I developed rashes all over my scalp and forehead. I am worried I have permanently damaged my hair
krithika S.- We appreciate your feedback here at eSalon! We are extremely sorry for the discomfort you experienced during your personalized color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Emma P.
January 26, 2021
Not the colour I wanted
POSTED BY:
Emma P.
January 26, 2021
I adapted my plan as previously my colour was too dark. I chose a copper, which when sent to me was light brown with a slight red tone when in certain light. Definitely not copper at all. Even if I get offered a free colour again I would rather not try again as I've not been the slightest bit satisfied with either of my colours even though I had a very in depth chat with the colourist.
Emma P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
kallysta B.
January 26, 2021
didn’t do anything
POSTED BY:
kallysta B.
January 26, 2021
honestly a little disappointed, colour did almost nothing to my hair and i followed the instructions exactly, usually everything’s great but i dont know something went wrong this time and i was not impressed
Kallysta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Chris S.
January 26, 2021
Wait time is really bad
POSTED BY:
Chris S.
January 26, 2021
While I was over all experience on the phone was very good. I am very very upset. I live in Canada. Paid for express shipping. I was told it will take up to 7 business days for delivery. Tracking doesn't work. I call today and was in formed that my hair colour will not arrive till Feb 15.2021. This is awful customer service. Now I have to go and look for other means.
Chris - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra W.
January 26, 2021
Not what I thought
POSTED BY:
Sandra W.
January 26, 2021
The color works, it covers the gray. But it did turn my hair reddish, that was unexpected.
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Haley L.
January 26, 2021
Didn't cover completely
POSTED BY:
Haley L.
January 26, 2021
I used the hole bottle of color, combed thru to ensure coverage and didn't cover all over
Haley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sarah P.
January 26, 2021
It turned too brassy
POSTED BY:
sarah P.
January 26, 2021
I didn't like the color it turned out. It was way too brassy on the roots.
Sarah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Candace J.
January 26, 2021
Not at all what I was expecting
POSTED BY:
Candace J.
January 26, 2021
I am not sure how it can be black and not cover my gray. I was wanting a rich brown with hints of red and I got a dull black
Candace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Samantha M.
January 26, 2021
Very dull, uneven
POSTED BY:
Samantha M.
January 26, 2021
Did not come out as well as the first time, roots were lighter then the rest of my hair. Very dull overall as well. Not happy
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy P.
January 26, 2021
Not the right color
POSTED BY:
Amy P.
January 26, 2021
Color was supposed to be reverted to what I was using previously. This is still a different color and is very red, this is a second time where my color is not what it was supposed to be.
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patricia M.
January 25, 2021
Color is fine but it completely dried out my hair.
POSTED BY:
Patricia M.
January 25, 2021
I like the color but my hair is so dry now I'm not sure what to do. I have a nicely colored, dry frizzy mess.
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Marykatherine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kristen D.
January 25, 2021
How I wanted to love..but
POSTED BY:
Kristen D.
January 25, 2021
I followed the steps as instructions shown.
After patiently waiting for my fab results.. dried.. just to notice IT DID ABSOLUTELY NOTHING!
No color change, like literally exactly the same.
Very disappointed. Do not recommended.
Kristen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karen S.
January 25, 2021
Looks so bad!
POSTED BY:
Karen S.
January 25, 2021
I got a dark blonde hair color and it turned my hair a medium brown! I hate it! I’m doing everything I can to scrub it off my head. Very dull flat color
Karen S. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alison P.
January 25, 2021
Black, brown, not red
POSTED BY:
Alison P.
January 25, 2021
I'm so sorry. I want this to work. I love this idea, and was so excited when i received this beautiful package. However, once done, ( following any normal instructions for home dye), my hair looks the same. I don't think the dye took. I'd be better off getting a high street dye. This is a treat for me. And it didn't work. Gutted ally#promiseredhairbutstillbrown
Alison P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however I am pleased to know that you like the presentation of the colour kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Renei Y.
January 25, 2021
Too brown
POSTED BY:
Renei Y.
January 25, 2021
This is my second attempt to replicate my salon color and it is still coming up short. For this order we lightened and added more copper and it’s still barely a reddish brown and not even close to the photo I uploaded.
Renei - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bobbi R.
January 24, 2021
Not what I expected
POSTED BY:
Bobbi R.
January 24, 2021
Have 2 totally different colors in my hair now. I get better results from a box dye.
Bobbi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tracey T.
January 24, 2021
HATE IT
POSTED BY:
Tracey T.
January 24, 2021
Hate is a strong word, yet I find myself mortified at my hair color. Prior to coloring, I sent pictures, asked questions and received no response.
The color is absolutely wrong...no where near what I requested or was shown
Angry. Disappointed.
I can't wait to see how much it will cost to fix this heinous color.
Tracey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katy R.
January 24, 2021
Packaging spot on but everything else has been utterly awful
POSTED BY:
Katy R.
January 24, 2021
I had read that there was a personal discussion with a colourist before you decided on the best colour for your wants/need. I left a photo and a little note, expecting a discussion before choosing but instead received an email saying that my colour has already been dispatched - colours I hadn't chosen at all....
Despite these initial issues I decided to go ahead with colouring. The packaging was amazing, really thorough and well designed and even little things like a sticker to attach the instructions on the wall - genius! Unfortunately though, my hair has ended up exactly the same colour it was before I dyed it.
They had sent me a "darkest brown" plumy colour for my roots fading into a bright violet colour. Even though the dye itself looked a a nice bright colour my hair is still brown - even with it’s mouse brown tinge still - definitely not “darkest brown” and certainly no red or purple. It also feels brittle (I lost quite a lot in the shower!) and straw-like. I feel totally disappointed after having such high hopes from reviews and seeing the awesome packaging.
Katy R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you like the presentation. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle C.
January 24, 2021
Almost there
POSTED BY:
Danielle C.
January 24, 2021
The color was measured well and easy to mix and apply. It was a bit too light as it came with a 20 volume developer so it caused me to have “hot” roots. The color blend also had ash tones which caused my hair to pull smoky greenish hues. I sent a message to adjust the color. I’m hoping it’s corrected, I don’t want to give up on them quite yet.
Danielle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jaimie A.
January 24, 2021
Not Satisfied
POSTED BY:
Jaimie A.
January 24, 2021
The kit was very well set up I like the tools and all the details how ever the root color did not work and my roots are still brown instead of black like the color they are supposed to be dyed. I love the smell of all the products but did not get the out come I wanted.
Jaimie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jacki M.
January 24, 2021
Did not go as planned.
POSTED BY:
Jacki M.
January 24, 2021
I ended up with mouse brown hair, and I’m a natural auburn. I ordered something to bring out the red more. So how did I get this terrible brown? 😡
Jacki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eileen W.
January 23, 2021
CANCEL
POSTED BY:
Eileen W.
January 23, 2021
My color is the same as when I do it with a $1.00 box of Revlon. My roots did not color and I did them first. I would like to cancel any and ALL future orders. PLEASE CANCEL.
Eileen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Chrissy M.
January 23, 2021
Waste of £9
POSTED BY:
Chrissy M.
January 23, 2021
My hair was already dark brown and the dye didn't change its colour. I had chosen a light auburn but the result was very disappointing, just dark brown with hardly any auburn in.
And before you say it's because you cant dye dark hair a lighter colour, that's nonsense because I always achieve a lovely bright copper auburn using supermarket packets.
Chrissy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cindy A.
January 23, 2021
Color
POSTED BY:
Cindy A.
January 23, 2021
I would like to cancel my subscription it did not color all my grey and the smell really bothered me I’m sorry but I don’t think it’s going to work for me. Thank you
Cindy - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
susan S.
January 23, 2021
don't get it on your walls...
POSTED BY:
susan S.
January 23, 2021
NOTHING WOULD TAKE THIS STUFF OFF THE WALLS. THE PAINT IS RUINED. GOING TO MADISON REED
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Lori M.
January 23, 2021
Hair color didn’t change much
POSTED BY:
Lori M.
January 23, 2021
I wanted more of a darker brown. I especially do now.
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra B.
January 23, 2021
Did not do anything
POSTED BY:
Debra B.
January 23, 2021
I followed directions exactly and this did not change my color whatsoever. A complete waste of money. Very disappointed.
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan P.
January 23, 2021
Very Disappointed
POSTED BY:
Susan P.
January 23, 2021
I was hoping to fall in love with this product especially after so many great reviews. I’m a natural redhead and my hair has lightened over the years with many strands of white hair. I was hoping to go back to my used to be natural red.
First of all I have to say this is the messiest hair color to work with.Tears actually came to my eyes as I was applying which this doesn’t even happen with store bought hair color. I ended up with streaks of red in my hair instead of an all over red. The clean up was not the greatest. Hopefully the streaks will soften with hair washes.
Susan - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Carolyn N.
January 23, 2021
No Better than store brands I’ve used, disappointed
POSTED BY:
Carolyn N.
January 23, 2021
I’m not going to renew my order, the greys were not covered and the shampoo/conditioner was just so-so.
Carolyn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Heather T.
January 23, 2021
Eh could’ve taken original color more into account
POSTED BY:
Heather T.
January 23, 2021
Was supposed to even out my two tone color but it’s still pretty different in color. Got the auburn color which made my roots a nice auburn but my blonde tips were made a very light red/pinkish color.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Renata S.
January 22, 2021
Dried out hair
POSTED BY:
Renata S.
January 22, 2021
I color my hair fairly often. I do it all at home and have gotten pretty good about it. One of my bottles leaked upon shipment and customer service was great about shipping a replacement. However I am impatient and wanted to try it. One bottle should be more then enough I thought.
I asked for dark brown to cover crayon red. It turned out almost ash black and so dry. I lost a ton of hair upon rinsing. Mind you, my hair has been thru so many colors I know about how much I lose. I lost more with this color then when I went platinum blond. And that was rough for my hair. The smell was horrible and one bottle was not enough for all my hair. I have used box color, and one box usually does it with some left over. Never have I experienced such an awful smelling color with the exception of bleach.
So now I have mostly ash black dry as can be hair. It seems more damaged then before I aimed to go back to natural colors. My pink, platinum and crayon reds have produced healthier hair. It is sad that box dye would have been a better choice for me.
I will be using the replacement bottle to fill in the parts of hair that went uncolored during the first attempt because the color "should" be an exact match. Hopefully it does not dry out anymore then I have experienced. Hopefully it'll fade close to my natural color and I can get it healthy again. I will not be recommending this even though customer service was very quick and helpful.
Renata - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Cathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy C.
January 22, 2021
New Process Did Not Work
POSTED BY:
Cathy C.
January 22, 2021
2 days after using this new 2 step process the gray returned. Did not cover, did not work. Waste of time and money. Very disappointed.
Cathy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristin S.
January 22, 2021
Disappointed
POSTED BY:
Kristin S.
January 22, 2021
I followed the directions exactly. My medium brown with pearl is kind of a dull dark brown. I wanted a cool dark red. My scalp is purple. I don't know what happen with this but it's all wrong.
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bobette S.
January 22, 2021
Didn't cover my grey
POSTED BY:
Bobette S.
January 22, 2021
It did not cover my grey and was not the color that was picture
Bobette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte F.
January 22, 2021
Didn’t cover grey
POSTED BY:
Charlotte F.
January 22, 2021
Hello!
This is my third time using esalon. The last two colorings were great, but this one didn’t cover any of my grey. :( I’ll have to buy color at the drug store now just to be able to try to cover it up. So sad.
Charlotte - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Arlene C.
January 21, 2021
Smell too strong
POSTED BY:
Arlene C.
January 21, 2021
The color was good but I almost passed out twice from the chemical smell. If the chemicals are that strong what is it doing to my skin and hair?
Arlene - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Keep an eye on your inbox for more details.
POSTED BY:
Katrina H.
January 21, 2021
TOO DARK
POSTED BY:
Katrina H.
January 21, 2021
I was hoping this would be a chocalte brown, but my roots are almost black and hair is very dark brown, disappointing
Katrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristen W.
January 21, 2021
Wrong
POSTED BY:
Kristen W.
January 21, 2021
I asked for mulberry burgundy and ended up with chocolate brown. I’ve had red hair 25 years and now suddenly I have brown hair. Not happy. I’ve been using esalon since 2015. In the last year and a half (maybe a bit longer), the color formulas are not good. I asked for rich red and I get joker red with strawberry blond roots. I ask for burgundy, I get reddish brown.
Kristen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sonja L.
January 21, 2021
Original Covered Better & Lasted Longer
POSTED BY:
Sonja L.
January 21, 2021
There were two bottles this time. The one for the roots seemed a lighter cover and isn't lasting as long as when I used to just get one bottle.
Sonja - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexis V.
January 21, 2021
Color was okay.
POSTED BY:
Alexis V.
January 21, 2021
The color was perfect for my ends and darkened my hair beautifully, but I feel like the color did not cover my roots well. It did a great job blending away the few greys I did have, which was wonderful, but I could still visibly see a color difference in the growth of roots from my past professional salon visit. I always like to have my color be rich and slightly darker than my natural color, and it definitely picked up on my ends, but did not properly lift on my roots. Overall, it looks nice, but I am disappointed about my roots. I was really looking for that deep blue-black color.
Alexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
CECILIA W.
January 21, 2021
Not a color match too yuck
POSTED BY:
CECILIA W.
January 21, 2021
Needed a blinder color like L’Oréal extra light blonde... totally not a color match not happy at all
Cecilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristi G.
January 21, 2021
Color
POSTED BY:
Kristi G.
January 21, 2021
I ordered dark blonde, cool beige. My hair turned orange on top. Also, a chunk of my hair fell out in the shower. I really wanted this to work, but it just didn't.
Kristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy Y.
January 21, 2021
No color change at all
POSTED BY:
Tammy Y.
January 21, 2021
The color did not cover any gray or even change the color.
Tammy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Giselle A.
January 21, 2021
Very Easy to do myself
POSTED BY:
Giselle A.
January 21, 2021
Loved all the steps and my hair felt very healthy, however, it was not as "Bright Radiant Violet" as I had expected.
Giselle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Madison P.
January 20, 2021
Turned my hair copper red :(
POSTED BY:
Madison P.
January 20, 2021
The color I ordered was supposed to be a medium ash blonde. It barely changed my ends and my roots turned copper red 😩😩😩 it’s awful.
Madison- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria E.
January 20, 2021
too light
POSTED BY:
Maria E.
January 20, 2021
I will need the root touch up color darker next time. It was too light for my roots
Maria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Regina J
January 20, 2021
Wrong Base
POSTED BY:
Regina J
January 20, 2021
I wanted to give this a higher rating. The stylist I spoke with seemed to be in point, unfortunately the base was not.
Regina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Chrystal M.
January 20, 2021
Didn’t work..
POSTED BY:
Chrystal M.
January 20, 2021
This is my second time ordering, I bought the same dark brown color. This time around the color did not stick at all! Pretty bummed out. I don’t think I will be ordering anymore.
Chrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel L.
January 20, 2021
Worst color ever
POSTED BY:
Rachel L.
January 20, 2021
The kit is nice, detailed instructions and everything you need. I was given brown root color with a bright red all over dye after asking for a nice, warm ginger. I now have to try to fix this two toned disaster.
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sue B.
January 20, 2021
Not as good as previous shipments
POSTED BY:
Sue B.
January 20, 2021
The kit came and I did the same process as before, however, the color at the roots rinsed out with the shampoo
Sue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tina W.
January 19, 2021
Lack of customs info
POSTED BY:
Tina W.
January 19, 2021
I have just received aN invoice for a customs fee higher than the product, which I didn’t expect since I have chosen the EU webpage and are billed in euros. Unfortunately I am not able to give a review of the product since I find it becomes too expensive, I would like to have had this information from the website upfront
Tina W. - Thank you for reaching out to us here at eSalon! We are so sorry for the trouble with the additional charges. We work closely with the government to ensure all VAT are prepaid when we ship internationally, so this should not have happened with your package. Furthermore, we have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
POSTED BY:
Estelle H.
January 19, 2021
Too dark - previous colour not maintained
POSTED BY:
Estelle H.
January 19, 2021
Too dark - colour turned out totally different from last time when it was perfect
Estelle H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa O.
January 19, 2021
Meh
POSTED BY:
Melissa O.
January 19, 2021
The color never seems to turn out the same every time. Darks enough so I can cover my grey and outgrowth....but I’m def gonna need some color correction from a pro once restrictions are lifted
Melissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kim B.
January 19, 2021
Disappointed
POSTED BY:
Kim B.
January 19, 2021
I used my color for the first time 3 days ago. Below are the positives and negatives I encountered.
Positives...
Love the final color
Covered the roots well
Blended well
Easy to use
Negatives...
DID NOT cover the white hairs at the temple
2 of 4 of the gloves were torn and unusable.
The scent of the shampoo and conditioner left an unpleasant chemical smell on my hair.
If you have any advice to improve the white hair coverage, I would appreciate it.
Thank you
Kim Brightman
Kim- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
JESSICA R.
January 19, 2021
Hair Color
POSTED BY:
JESSICA R.
January 19, 2021
Very disappointed. Two weeks after application, and yes I follow the directions down to the letter, and my gray is showing badly. Its as if I didn't even color it 2 weeks ago. I am thinking of cancelling my subscription.
Jessica- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica U.
January 19, 2021
Hate the color
POSTED BY:
Jessica U.
January 19, 2021
I hate this color so much. I can’t even describe why, but it is horrible.
Jessica- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brandi O.
January 19, 2021
Ehhhh no
POSTED BY:
Brandi O.
January 19, 2021
I asked for a copper red color because I wanted to go back to my natural hair color. Nope first box it was half an amazing red half ash greenish blonde. Box to correct it all it’s brown. Spots of reddish hair but brown. Copper is what I asked for!! Seriously though I kept saying I wanted red hair but nope it’s brown. Really not sure if I’m going to keep this company because I’m not going to get what I from it when I can go to the store or even amazon and get closer to what I want than this. And considering when I was talking to someone through email they told me that hair dye doesn’t lift color I’m not sure I want to stick with them not knowing that is literally what hair dye does. But once again my roots are a darker mahogany color and the rest is brown.
Brandi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
georgia H.
January 19, 2021
good overall but not so good on grey around face.
POSTED BY:
georgia H.
January 19, 2021
I really liked the color but it didn't color my grey around my face. I treated the grey longer than instructed but that still didn't work. I also like that the instructions were easy to follow and the thoughtfulness of putting the box together.
Georgia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa C.
January 19, 2021
Did not like the color at all
POSTED BY:
Melissa C.
January 19, 2021
So I opted for a chocolate color and my hair is so much more lighter. It was not a deep brown color at all my roots look different from my whole color did not like it at all
Melissa- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jamie R.
January 19, 2021
Gray Coverage
POSTED BY:
Jamie R.
January 19, 2021
The color was better but still not covering all my gray, specifically in the back and sides, top is fine. I paid extra attention to these areas as the last batch did not cover my grays either.
Jamie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa S.
January 19, 2021
Poor gray coverage
POSTED BY:
Lisa S.
January 19, 2021
Very poor gray coverage and ends do NOT match roots at all. Not impressed at all!
Lisa- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Wensday T.
January 18, 2021
2nd time
POSTED BY:
Wensday T.
January 18, 2021
Well the 1st color I received did an amazing job. Great color easy instructions. This 2nd order again easy instructions, but the color didn't seem to "stick" as well. The gray areas were lighter and after a few weeks I need to color again...will try again but hope for better results.
Wensday- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kristina H.
January 18, 2021
Hair color
POSTED BY:
Kristina H.
January 18, 2021
I didn't like it didn't turn out like the picture. Thank u Kristina Humphreys
Kristina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tara W.
January 18, 2021
Medium brown copper
POSTED BY:
Tara W.
January 18, 2021
Coverage was great just a little too much red for me!
Tara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tabitha R.
January 18, 2021
Very brassy
POSTED BY:
Tabitha R.
January 18, 2021
After 3 attempts and multiple promises from “stylists” I’m still left with brassy orange hair... I noted at the very first attempt that I DO NOT want any orange/brassy colors even after sending a picture of my natural hair color I was assured that my chosen color wouldn’t be brassy...
Unfortunately that was not the case, so I ordered another and communicated with the so called stylist which recommended I purchase the light color set highlights as well, so I did and I still received super brassy color with bright highlights *sigh* upon requesting to cancel they offered me a free color and was assured again that if I chose a bit darker color I would eliminate the brassy color, so I did and I STILL HAVE BRASSY/ORANGE BLONDE HAIR!
I will not be trusting esalon with my blonde colors again...
Tabitha- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Marianne M.
January 18, 2021
Wanted a lighter result
POSTED BY:
Marianne M.
January 18, 2021
The dark blond color made my hair medium brown , way too dark
Marianne- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn W.
January 18, 2021
Not happy with hair color
POSTED BY:
Dawn W.
January 18, 2021
I was and am not happy with color. I turned off my auto ship and my account. The color was nothing like the picture it was darker than picture the red cast and gray came back about 2 weeks later. I asked about a filler the stylist said she did not think I needed it.
Dawn- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lesley K.
January 18, 2021
Great grey cover
POSTED BY:
Lesley K.
January 18, 2021
Covered grey very well... But it was color is too red! Lighter shade of strawberry needed my hair is blonde with red not red with blonde. Golden blonde is too pale not enough red... have had much difficulty getting correct color to match my hair. It is not pink. Not red. But blonde with red... often mistaken for red head in sunlight but definitely strawberry blonde... light. Maybe try again to match color. Just a shade lighter red than you sent this past time... I know color is hard to match.
Lesley- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Priscilla A S.
January 18, 2021
color disappointment
POSTED BY:
Priscilla A S.
January 18, 2021
terrible color it looks like a washed out light brown. I have a medium reddish brown color with copper highlights . not satisfied am appalled.
Priscilla- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lynn
January 18, 2021
Horrible!!! Horrible!!! Horrible!!!
POSTED BY:
Lynn
January 18, 2021
Color is supposed to be a dark blonde / light brown but it came out BRIGHT ORANGE!!! I’m in tears! It looks terrible
Lynn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sara N.
January 17, 2021
Did not Like the color. When I submitted for correction, continues to get same.
POSTED BY:
Sara N.
January 17, 2021
I only used the very first color set, no follow up as to whether or not I was satisfied with the color with confirmation before being billed and autoshipped proceeding deliveries. When I was able to log back in, I was hoping for a color correction as promised; I now have 3 boxes of color product I will never use because there was never an updated color sent as requested. Please remove me from future billings and shipments. Putting this publically because clearly there has been a communication issue via account.
Sara- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
