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I just got the same result as the DIY hair colours I buy over the counter, only this one took much more of my time because of all the steps, and more expensive. I followed all the steps religiously and applied more on the grey hair, but when I rinsed and dried my hair, I was still seeing my grey hair being only shyly dyed and translucid, but visible. Very disappointed.
karima E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Róisín D.
February 8, 2021
Not the colour I wanted at all
POSTED BY:
Róisín D.
February 8, 2021
I was supposed to be going copper as my hair was over processed blonde and very damaged looking. My hair is now cherry red, without a hint of copper or even auburn. I am very disappointed as this service comes highly rated for so many, especially for copper and red tones. Won't be ordering again or recommending to anyone I know
Róisín D. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
DreamyRancher
February 8, 2021
I think my formula was incorrect.
POSTED BY:
DreamyRancher
February 8, 2021
This touch up color set came out as a light violet on my roots. It was not the same as my previous color. I have alot gray/ white hair along with dark brown as roots. It made my roots appear violet purplish kinda of a glowing affect, not for me. My roots have faded some, so I would like some help in adjusting my color very soon. I welcome your advice.
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Michelle K.
February 8, 2021
My hair is black/ashen
POSTED BY:
Michelle K.
February 8, 2021
I wanted light brown with golden hues. Now I look like a 53 year old who is into Goth.
Michelle- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Evangela M W.
February 8, 2021
Not worth it!
POSTED BY:
Evangela M W.
February 8, 2021
I didn’t subscribe to your product, I only ordered an one Time order, this product did NOT cover my gray!
Evangela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michelle R.
February 7, 2021
Color washed out
POSTED BY:
Michelle R.
February 7, 2021
I applied the custom color, color matched my current color perfectly. Unfortunately after the 2nd washing (and I was using the provided shampoo), I noticed grey areas showing through all over my head. I have never had issues covering my greys with cheap drugstore brands or other professional dyes. Very disappointed! I messaged eSalon and was told my color would be adjusted for the next order but I needed to re-dye my hair to cover it NOW so I went with another brand.
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sonia M.
February 7, 2021
Love the customer service, love the kits, hate the dye
POSTED BY:
Sonia M.
February 7, 2021
The hair dye with this company is so orange, even though I ordered the most ashy colour available. I've also adjusted the colour, which added more ash, and the colour is still very orange. I need to use the tint rinse for several weeks to get the product to a regular brown.
Sonia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra Lee
February 7, 2021
Not able to use kit have covid yet am being sent another!
POSTED BY:
Sandra Lee
February 7, 2021
Please cancel all shipments. Not sure I’m making it thru this. My hair is my last concern now! Breathing is hard!
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa L.
February 7, 2021
Not enough dye.
POSTED BY:
Vanessa L.
February 7, 2021
I cannot even try this because 8oz of color is not enough for my long thick hair. I use at least 10-10.5 oz of hair dye. When I purchase hair dye at Sallys supply store I buy 4-5 bottles.
Vanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Annette D.
February 7, 2021
Colour
POSTED BY:
Annette D.
February 7, 2021
Product and all in package excellent. However very disappointed with colour .My hair is red not Auburn. Dont like it sorry.Wish to cancel my order thank you.Best of luck Annette.
Annette D. - Thank you for taking the time to share your feedback with us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Melissa H.
February 7, 2021
Disappointed
POSTED BY:
Melissa H.
February 7, 2021
I like the color, but I’d like it to be a little more vibrant. My roots are a different color than my ends. I followed the directions, set timer for 20 minutes, etc. Now I need to color my roots again.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emily F.
February 7, 2021
Color Is Fading Too Quickly
POSTED BY:
Emily F.
February 7, 2021
I noticed after my color in January that my grays were showing through very quickly like - within five days of coloring. This has never happened before with your product. I’ve always gotten three weeks out of my colors. I just died my hair last Wednesday. It’s now Sunday and my grays are showing through especially around my face. I’m not sure what you are doing differently in my color but I would love for it to go back to the quality that it was before. I will give this one more shot before I cancel my subscription. I would appreciate a call from whoever is formulating my color so we can figure out what is going wrong. Thanks, Emily
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra B.
February 6, 2021
Light Blonde......
POSTED BY:
Sandra B.
February 6, 2021
My hair is ruined, it is dark, dirty looking mousy brown
Sandra B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carol M.
February 6, 2021
poor coverage
POSTED BY:
Carol M.
February 6, 2021
At first I thought it looked pretty ok but within a few washings the color faded, gray around my face was obvious and dark roots. I'm going to salon Tuesday for a color treatment so I don't want to continue this program. Please cancel my upcoming (in March) order.
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amy H.
February 6, 2021
No grey coverage
POSTED BY:
Amy H.
February 6, 2021
Was so excited to try this product based on friends' recommendations and reviews. I've not colored my hair in nearly a year. (I'm sure I'm not the only one...) Sadly this didn't give me any coverage for the grey at my hairline at all. Colored the few greys that I have scattered but not the ones in front that most desperately need coverage. Followed instructions with sectioning/bowl/brush and even added extra color using gloved fingertips before processing. Great shine and smooth texture but I need color coverage, not deep conditioning. I will not be reordering.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Laura L.
February 6, 2021
Really Unhappy
POSTED BY:
Laura L.
February 6, 2021
Safe to say I'm really Disappointed although Coverage is Good, its Definitely Not Left me with a colour i desired at all ....
Laura L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Milica R.
February 6, 2021
Turned into red :(
POSTED BY:
Milica R.
February 6, 2021
Before coloring the hair, my natural color was light brown. I had a couple of light blond highlights.
The idea was to color my hair to dark blond, or light brown and I was clear I don’t like red (brassy tones). And that’s exactly how it turned out. Brown/red.
Milica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kara D.
February 6, 2021
My hair is RED almost ORANGE and I was going for dark blonde!!!!
POSTED BY:
Kara D.
February 6, 2021
when I filled out the hair color choice I specified I did not want anything at all red. I finally got my courage up to try the product and now my hair red, almost orange, nothing close to the dark blonde I had requested. I look like a freggin' clown! I haven't contacted the company to find out how to fix this, I hope they can make this right.
Kara - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Sherri M.
February 6, 2021
Didn't cover my greys
POSTED BY:
Sherri M.
February 6, 2021
Horrible experience 😪
So glad my stylist applied it and was back in the salon so she could fix it although there was no time to cut my hair and had to drive home and wash the secound applied color out myself. Was so disappointed it was my first trip to the salon in a yr due to covid and was a birthday gift. I felt so bad taking up so much of her time I still paid for making her clients wait. I was going to apply it myself as I have done many times. But glad I the salon opened and my stylist called me because she does my hair every year for my birthday.
Sherri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Bridget B.
February 5, 2021
Color ?
POSTED BY:
Bridget B.
February 5, 2021
Its been 1 month and my hair is fading and my greys are showing .
Bridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
sharon S.
February 5, 2021
Not right for me.
POSTED BY:
sharon S.
February 5, 2021
Not saying that it was all ESalon's error but the hair dye I thought I was getting was a lot lighter than my own color and a lot of ash in the blend. My hair came out darker and not a lot of ash tones in my hair. Not sure if I will order again.
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqueline G.
February 5, 2021
Gone wrong
POSTED BY:
Jacqueline G.
February 5, 2021
Was to be light blond turned out brown. Will need to go to salon.
Jacqueline - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. Please let us know if there is anything else we can do to help!
POSTED BY:
Gina B.
February 5, 2021
My hair is almost black
POSTED BY:
Gina B.
February 5, 2021
This is far from medium brown, even with only a 10 developer my hair is pretty much black. I’ll have to process it way more than I want to to lighten this color.
Gina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carmen M.
February 5, 2021
Color is lighter than previou order! Roots look at least a shade lighter ! Help
POSTED BY:
Carmen M.
February 5, 2021
Color did not cover roots as well as last time! , Looks a shade lighter !
I followed followed instructions completely!
What to do ?
Carmen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Danielle L.
February 5, 2021
Not so happy
POSTED BY:
Danielle L.
February 5, 2021
Did do as well as I expected covering gray and darker roots
Trying to figure out how to cancel subscription. I’ve been all over the website with no such luck.
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Isabel L.
February 5, 2021
Did not even give a shade to my greys
POSTED BY:
Isabel L.
February 5, 2021
Omg 😱 I had high hopes for this dye. How wrong 😑 I was after following all the steps and washing my hair it didn’t do absolutely nothing at all no joke not even a box dye from the drugstore was this horrible. Don’t waste your money on this.
Isabela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Stacy G.
February 4, 2021
Not sold
POSTED BY:
Stacy G.
February 4, 2021
I ordered a nice dark brown and after I ordered I received an email stating that they were changing my colour to a colour id like better.
Turns out the colour isn't as dark as I wanted... kinda bummed that I went through all that work (my hair is extremely long) for something I am not in love with
Stacy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marcela P.
February 4, 2021
The color
POSTED BY:
Marcela P.
February 4, 2021
The color it’s fine but it removes very fast. in the 4th wash I look like before and it doesn’t work enough in gray or black. It’s expensive, I feel it doesn’t worth.
Marcela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kelsey S.
February 4, 2021
Did not like
POSTED BY:
Kelsey S.
February 4, 2021
The color did not turn out even remotely close to the color I chose. No mahogany or copper color in it at all.
Kelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hannah B.
February 4, 2021
Not much of a difference
POSTED BY:
Hannah B.
February 4, 2021
Sadly I really didn’t see a big difference in the color I was going for/my goal for the product:( I know this kind of thing is trial and error since myself and the stylist cannot see each other and talk in person. I had added a picture of my hair color and how that was the color I wanted to upkeep and touch up but, sadly, that is not at all what I got out of my custom color. This was just my first order so I am still going to be giving it a second go. They give you an option to adjust your color and add notes to send to the colorist to hopefully make adjustments to the color/experience you had. I added as much detail as I could as well as a couple notes on the kind of developer volume my previous stylist used (I moved and can no longer see her). I’m really hoping this next custom color set will be better and will be leaving a follow up review.
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nancy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Christine C.
February 4, 2021
Hair fell out!
POSTED BY:
Christine C.
February 4, 2021
Cancel my Membership! My hair color was perfect but a large handful of solid hair fell out and my hair was so brittle, I couldn't comb it. You need to include a warning label on your packages.
Christine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please look out for an email from us with more information.
POSTED BY:
Ashlee B.
February 4, 2021
Darker than I wanted
POSTED BY:
Ashlee B.
February 4, 2021
My hair felt good after and had a lot of shine but the color was very dark and not at all what I was looking for.
Ashlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Victoria G.
February 4, 2021
Allergic Reaction to this Formulation
POSTED BY:
Victoria G.
February 4, 2021
Even though I used the protective gel before coloring, I am experiencing painful red welts and intense itching around my hairline on my face and neck.
Victoria - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Anna B.
February 4, 2021
Just horrid
POSTED BY:
Anna B.
February 4, 2021
Completed the training Blaine questionnaires and selected the desired colour which was auburn - the colour came out very red/ violet and developed very unevenly
Would not recommend this product
Anna B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmen L.
February 4, 2021
Hate it
POSTED BY:
Carmen L.
February 4, 2021
I hate the color.... it showed me a reddish brown and I got dark brown....
Carmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kelly N.
February 4, 2021
Hair colour
POSTED BY:
Kelly N.
February 4, 2021
I like how soft and shiny my hair is, the all over colour I like but my roots didn’t lighten as much. I would would like them to match more with my all over hair colour
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angie L.
February 4, 2021
Far too dark.
POSTED BY:
Angie L.
February 4, 2021
In my last order, I asked for a lighter color with more red tones. What I received was not what I felt I indicated when I requested a change. I'm pretty disappointed.
Angie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mel G.
February 3, 2021
Great colour, shame they charge so much for delivery.
POSTED BY:
Mel G.
February 3, 2021
I am a big fan of e-salon having switched from a professional colour service pre lockdown. The colour is rich and last ages. My only criticism is the charge for postage which, given the size and cost of the parcel, is extremely high.
Mel - Thank you for sharing your opinion with us! We are glad to hear that you are satisfied with our products, and we hope continue working with you! We have emailed you some information, please keep an eye on your inbox for more details. Let us know if there is anything else we can do, we are happy to help!
POSTED BY:
Jennifer P.
February 3, 2021
Not impressed
POSTED BY:
Jennifer P.
February 3, 2021
Color fades too fast and doesn't cover the gray hair for very long.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn T.
February 3, 2021
Did not colour my grey
POSTED BY:
Dawn T.
February 3, 2021
I coloured my roots last night and I'm so disappointed with the results.Im still grey. I have used this product several times before and always had great results, so not sure what has happened this time as I follow the instructions to the letter. I emailed the Company but had a reply stating next time I order my colour they will change the formula so the grey will be covered,but I'm not happy about that as I stated in the questionnaire that may main concern was covering my grey. I won't be ordering any more products from e salon. I was prepared to pay a lot more than other hair colouring products because of the quality however I am extremely disappointed with the results so will not be re ordering
Dawn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color and that you are not satisfied with your experience. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Charlene R.
February 3, 2021
Cancel
POSTED BY:
Charlene R.
February 3, 2021
Not happy only lasted one week Cancel my account. Not happy
Charlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Natalie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elisa G.
February 3, 2021
Hmmm 😏
POSTED BY:
Elisa G.
February 3, 2021
A little disappointed 😿.... to much red in the soft blue black. Hope it gets better
Elisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn A.
February 2, 2021
Gray coverage
POSTED BY:
Lynn A.
February 2, 2021
It isn’t covering the gray very well. It just lightens it which does not blend in with the rest of the hair. Is there anything you can do about this issue?
Lynn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer N.
February 2, 2021
Did not cover greys
POSTED BY:
Jennifer N.
February 2, 2021
Disappointed. Took many weeks to arrive so ended up buying drugstore colour instead due to timing. Then once I used this product it did not cover grey very well at all. Minimum coverage. I think it is quite expensive and I experienced poor results.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nancy S.
February 2, 2021
Great color
POSTED BY:
Nancy S.
February 2, 2021
Easy to use and ALL needed items have been provided. Gave only 3 stars because product was too drying on my hair!! Applied it over a week ago and my hair after much conditioning...is still too dry! Cannot use this product again! Too bad am very disappointed !
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle B.
February 2, 2021
Limited gray coverage
POSTED BY:
Michelle B.
February 2, 2021
I really enjoyed the supplies that the kit produced - the consistency of dye, the multiple pairs of gloves, the stain guard, and the stain removal pad. However it is did not cover my gray at the roots like I had requested. This was extremely problematic for me as a first time customer, long time hair colorist. I was really disappointed as I was excited by the promise of gray coverage provided by the manufacturer as well as the spokesperson Brad Mondo. I did like the actual color that stood on the rest of my heart. It is a softer black which I appreciated. I will not be purchasing again as the dye did not perform as was expected.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon B.
February 2, 2021
Roots
POSTED BY:
Sharon B.
February 2, 2021
Followed instructions and roots still visible /lighter
Sharon B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carrie J.
February 2, 2021
Not at all what I expected.
POSTED BY:
Carrie J.
February 2, 2021
I expected a deep chocolate color with red undertones. What I got was medium ash brown. I'm not at all happy with the results.
Carrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lucica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca T.
February 2, 2021
My hair stayed basically the same colour
POSTED BY:
Rebecca T.
February 2, 2021
Followed all instructions and timing
My hair is basically the same colour just with a slight tinge of burgundy if out in bright day light
Really disappointing
Rebecca T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kirsty F.
February 1, 2021
Very Disappointed
POSTED BY:
Kirsty F.
February 1, 2021
Colour shows no ash or violet - actually looks no different. Was much messier than other home products and stained my bath , grouting even after cleaning . Not impressed
Kirsty F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
P. B
February 1, 2021
So disappointed
POSTED BY:
P. B
February 1, 2021
I applied my colour yesterday followed all instructions to the T. And I'm so not happy. My hair is way too dark. It's horrible. I can't understand how I got sent the wrong colour I sent pictures of my hair before with my order. It's just all one block of colour now. The highlights I got from my own hairdresser early December are completely covered now. . I can't stand to look in the mirror my hair is hideous.
P. B . - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth S.
February 1, 2021
Disappointed
POSTED BY:
Elizabeth S.
February 1, 2021
Really disappointed patchy and not enough dye as I did state I had really long hair. My hair is britte and dry not enough shampoo and conditioner either..thanks alot
Elizabeth S.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Norma C.
February 1, 2021
Grays dont disappear
POSTED BY:
Norma C.
February 1, 2021
I love the convenience but I have extremely difficult grey side hairs that wont hold color. I just dyed hair last week with additional root color and greys wont disappear.
Norma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anastasia M.
February 1, 2021
Much too dark
POSTED BY:
Anastasia M.
February 1, 2021
I asked for mid brown with ash. I now have nearly black. Much too dark for me. Also not very shiny like after most hair colour treatments. Disappointed.
Anastasia M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn M.
February 1, 2021
Not what I asked for
POSTED BY:
Dawn M.
February 1, 2021
I made a specific request for the color mixture when I placed my order and the color I received was not correct at all.
Dawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Crystal W.
February 1, 2021
Orange
POSTED BY:
Crystal W.
February 1, 2021
My hair is like a copper orange now, it is kinda cute, but not the dark blonde I was expecting.
Crystal - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Eva F.
February 1, 2021
I have not used this ROOT Cover.
POSTED BY:
Eva F.
February 1, 2021
What! Do not send me any more ROOT Cover. That is not a color!
Can anyone actually talk to you?
Eva - We're truly sorry that your color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jennifer C.
February 1, 2021
Hairdresser sent color she wanted to dye my hair
POSTED BY:
Jennifer C.
February 1, 2021
Unless you want the hairdresser to send you whatever color they want please don’t order this. I now have to go to a professional and spend money I shouldn’t have to for color correction.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leah C.
February 1, 2021
DONT
POSTED BY:
Leah C.
February 1, 2021
Went through the process etc. Sent pics. Even stated do NOT want any red tones what so ever. MY HAIR CAME OUT RED. Has been a nightmare and I look awful. Waiting for them to send me out somethign to "fix" my hair. Its already darker than I wanted but they are sending me something that is slightly darker to cancel the red. HUGE NIGHTMARE. Days to get answers back from email (still havent gotten an email back). Finally got through to someone during operating hours.
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jinna M.
February 1, 2021
Faded at roots like the cheap store box
POSTED BY:
Jinna M.
February 1, 2021
Not really happy with how it faded bad at the roots just like a grocery store box color
Jinna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley M.
February 1, 2021
Horrible
POSTED BY:
Ashley M.
February 1, 2021
My color was absolutely awful and made my hair orange. I specifically asked for no brass. It is the worst.
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Saniya - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lauren D.
February 1, 2021
Wrong color
POSTED BY:
Lauren D.
February 1, 2021
My roots are completely different color bright red
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kirsten P.
January 31, 2021
Not even the correct colour
POSTED BY:
Kirsten P.
January 31, 2021
I ordered this kit and was very happy with the service until I dyed my hair and it was nothing I asked for. It hardly made any difference for my normal hair colour and I was utterly disappointed!
Kirsten P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kate H.
January 31, 2021
Awful colour
POSTED BY:
Kate H.
January 31, 2021
Colour was darker than my roots. Looked black. Only left on for ten minutes and hair in good condition.
Very disappointing. Will take a long time to wash out as permanent.
When will Esalon start seeking semi permanent in the UK?
Kate H.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Betty W.
January 31, 2021
Turned my hair BLACK
POSTED BY:
Betty W.
January 31, 2021
I followed the instructions meticulously and the end results was black hair. OMG, I was very disappointed. I was traveling out the town the next day to see family and had to figure something out. Had to go on line to find a remedy to lighen my hair. The remedy worked but now my hair is fried.
Betty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie S.
January 31, 2021
It didn't match my roots.
POSTED BY:
Debbie S.
January 31, 2021
It doesn't match my hair or roots. I need to go lighter and match the bottom half of my picture.
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Joanne W.
January 31, 2021
Roots still visible
POSTED BY:
Joanne W.
January 31, 2021
Packaging was good. I went for lightest blonde. Followed the instructions, 30 mins on roots etc. Still can see a line where my roots are. Disappointing, I won’t be ordering again from esalon.
Joanne W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mickey M.
January 31, 2021
Way too dark, looks black
POSTED BY:
Mickey M.
January 31, 2021
Turned my hair black. Tried 5 washes to see if color would lessen but it hasn’t. Going to try a color remover. Possibly a visit to the salon to fix.
Also the ammonia smell of this product is overwhelming. The strongest I have ever smelled and I’ve been coloring my hair for many years. Not reordering.
Mickey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracy W.
January 31, 2021
Not Happy
POSTED BY:
Tracy W.
January 31, 2021
I thought this was going to be grey coverage, it was not. The color wasn't dark at all and just looked like a my natural hair color. I was trying for a much darker tone. I'm going to stick to buying my color from Ion. This product was not for me. I did like the packaging.
Tracy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christine M.
January 31, 2021
Slightly disappointed
POSTED BY:
Christine M.
January 31, 2021
This color turned out very brassy despite my following the instructions to a T. It also didn’t cover up my grays. It would be perfect without the brass and if it covered my gray. I’m hoping a purple shampoo can help, but honestly, disappointed that the kit itself didn’t work the way I really wanted it to.
Christine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline A.
January 30, 2021
Very disappointed!
POSTED BY:
Jacqueline A.
January 30, 2021
I used the colour yesterday and emailed you my disappointment with photos of the result! I am mortified the colour is so dark after sending in a picture and having a consultation....I only left the colour on for 6 minutes because I could see how dark the colour was! I told the consultant this is what I was worried about.....what can be done to correct this ASAP! I have not had a reply following my update yesterday!
Jacqueline A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara D.
January 30, 2021
Makes my hair fall out
POSTED BY:
Sara D.
January 30, 2021
Every time I use this I lose a lot of hair. Not worth it to cover the greys.
Sara - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Megan U.
January 30, 2021
Did not cover
POSTED BY:
Megan U.
January 30, 2021
I am disappointed in the hair color this time. It did not cover my roots. Ny hair is super thick and really long. I feel it was a waste of money and color.
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Fi P
January 30, 2021
Warm beige is really dark brown
POSTED BY:
Fi P
January 30, 2021
Warm beige is really a very dark brown, even after sending photo of my hair colour I was sent colour that has considerably darkened my colour,warm beige would suggest a lighter shade of brown not a darker shade of brown to black, very lucky I brought colour down the lengths as I had only ordered for roots and would have been left with a ridiculous dark colour on half my head of hair
Fi P - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina M.
January 30, 2021
Unfortunately without the required PEARL NEUTRALIZER this turned my hair orange.
POSTED BY:
Kristina M.
January 30, 2021
Requested PEARL - specifically PEARL - to be added.
It was not.
my hair is orange.
Need to now have it professionally done....nd of course have to wait for the salmon I used to go to before COVID to open. So I have a professional presence with orange hair.
I am beyond upset.
Kristina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Summer B.
January 30, 2021
Love the system-not the color
POSTED BY:
Summer B.
January 30, 2021
Well the system is great and easy to follow. My hair feels amazing. But the color was not what I had hoped for. I am looking for a vibrant but natural ginger color. I ended up with what feels like light brown hair with maybe a hint of auburn in the sun. I was soo excited. But now im holding back tears. Though the color is not bad in anyway, it is not at all what I was trying to achieve.
Summer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
James R.
January 30, 2021
Color faded quick
POSTED BY:
James R.
January 30, 2021
I have gray on my roots and I followed the direction. It turn out great when I was done didnt see no gray hair but after 2 days it starting to shows up, its like the colors is fading in so quick. So I'm just gonna stick on store color cost 6 dollars than 22 dollars and doesn't last long. So thank you anyway didnt work for me.
Myra - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Sunika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathleen H.
January 29, 2021
Great hair color, problems with shipping
POSTED BY:
Kathleen H.
January 29, 2021
I really like the hair color and the support I have had with getting it right. But I have had a terrible time with shipping. Two of my orders have been "lost" in the shipping process. I live between two different states, but I have been very clear and have had confirmation of the address for my orders. Yet, the ones going to Houston just don't get there. It has made it very inconvenient to have my hair colored consistently, the way I like it. I don't know what to do. As of now, I still have one lost in the mail and the replacement has not made it in over a week. I keep contacting them.
I still don’t have my color after 15 days. No one answers my messages for customer support. I have written a number of them and all I get back is a canned email saying someone will get back to me as soon as possible. There is supposedly a number to call “only if you need help right away”, which is odd. It does not even allow time to leave a name and phone number before it disconnects. Don’t even dream of talking to someone. I have tried and tried to reach someone for help. I’m tired of it. I still want the color that has been charged to me. Then I believe it’s time to go to Madison Reed. There is a lack of support, communication, and general caring here. Maybe they were inundated with orders during the pandemic, but they have had time to adjust now. I recommend going elsewhere.
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elaine A.
January 29, 2021
Didn't cover gray
POSTED BY:
Elaine A.
January 29, 2021
Really disappointed! My roots were lighter than my hair and the color is dull. My hair feels like straw.
Elaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katina W.
January 29, 2021
Not what expected
POSTED BY:
Katina W.
January 29, 2021
The color is pretty but its too dark. Waiting on a reply now to see how this will be handled.
Katina - We truly appreciate your feedback! Upon reviewing your profile, we see that you're already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gabriella R.
January 29, 2021
Order never arrived
POSTED BY:
Gabriella R.
January 29, 2021
I was charged but This order never arrived. As a result I cancelled my account but now they are trying to send me a new order. The products are great but shipping is a problem and there is no way to contact customer service.
Gabriella R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Catherine A.
January 29, 2021
shade
POSTED BY:
Catherine A.
January 29, 2021
I thought the color would have been blonder than it is, its pretty just not what I expected
Catherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
heather P.
January 29, 2021
Didn't cover my grey
POSTED BY:
heather P.
January 29, 2021
It did not do a very good job of coloring my grey.
Heather - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nancy S.
January 28, 2021
Color issue
POSTED BY:
Nancy S.
January 28, 2021
After 3 tries, the color still isn't quite right...but not for lack of esalon trying.
I appreciate their efforts, but hasn't worked yet for me.
Nancy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rachel M.
January 28, 2021
Disappointed
POSTED BY:
Rachel M.
January 28, 2021
The color isn’t as I expected it is just slightly darker then what I had before and not at all violet
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tabitha G.
January 28, 2021
Terrible
POSTED BY:
Tabitha G.
January 28, 2021
I did everything to the T and I'm very unsatisfied. My hair color washes out with every shampoo.
Tabitha - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Maria S.
January 28, 2021
Doesn’t Cover resilient Grays
POSTED BY:
Maria S.
January 28, 2021
The color is great and I luv the custom feeling when opening my box every month - color doesn’t cover my resilient grays after 1 hour of processing which is frustrating.
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jaime H.
January 28, 2021
Roots don’t match
POSTED BY:
Jaime H.
January 28, 2021
My roots are a very pretty red and the ends or dull and don’t match
Jamie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea H.
January 28, 2021
Feel unheard
POSTED BY:
Andrea H.
January 28, 2021
I have repeatedly said that my hair is more of an ash color. I have a lot of ash in my hair. But every time I get a color set from here, I end up with extremely brassy/reddish color in my hair.
I will say I got a bit better gray coverage than last time, but am no where NEAR my normal color. Given the better gray coverage, I'm happier than the first time I tried this but wish I could get this colorist to hear what I'm saying because I don't want to be a redhead.
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria G.
January 28, 2021
My hair didn’t change not even a little.
POSTED BY:
Maria G.
January 28, 2021
I didn’t like this at all. My hair had no change, even when they told me it was going to be two tones lighter than my natural hair. I didn’t have any old dye or anything for it to not reach the color. I’m very unhappy with the results.
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sylvana M.
January 28, 2021
Became red too fast
POSTED BY:
Sylvana M.
January 28, 2021
When I chose the color I added a note stating that my color usually gets red and I hate it. I want an ash tone. After the first wash the color faded and became super red again. I chose an ash tone in medium brown.
Sylvana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stella B.
January 27, 2021
no difference
POSTED BY:
Stella B.
January 27, 2021
Didn’t cover all the grays and hair color looks nothing like the suggested color,
Stella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We truly appreciate your feedback.
POSTED BY:
Amy B.
January 27, 2021
Not what I'd hoped.
POSTED BY:
Amy B.
January 27, 2021
The roots came out quite a bit darker than the ends. The gray coverage, while great at first, has already begun to fade, allowing my gray to show in the front. Also, I'd truly hoped for the color to be more red, and instead ended with something very close to my natural color.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeanine J.
January 27, 2021
My husband liked it.
POSTED BY:
Jeanine J.
January 27, 2021
While the color was a nice natural auburn, it wasn't quite as intense red as I was hoping for. My husband liked it, but I thought it too close to my natural hair color. When I color my hair, I like to see a dramatic red difference.
Jeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
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