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Magaly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia M.
February 15, 2021
Wasn't exactly what I expected
POSTED BY:
Alicia M.
February 15, 2021
Although the process and items they give you is very simple and easy that's the part I like the most. I have a slight issue with the color and the end result I was expecting it to be a little more red than Orange.
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Llinos O.
February 14, 2021
Dissatisfied
POSTED BY:
Llinos O.
February 14, 2021
Very disappointed with this product wanted complete grey coverage didn't get that.
Would rather pay at hairdressers
Hi Llinos! I am so sorry to hear that the gray coverage wasn't as expected. We would be happy to adjust your formula to increase this coverage. Please check your emails, we've contacted you.
POSTED BY:
Rebecca B.
February 14, 2021
Didn’t touch my greys
POSTED BY:
Rebecca B.
February 14, 2021
A bought a colour a shade darker than my natural colour. I have no colour already in my hair but I do have a few greys coming through at the roots. Being new to ESalon I followed the instructions to the letter but to my surprise when I had finished styling I noticed that my greats were still shining through and my hair doesn’t really look much different. So I am disappointed as I really was looking for a product that would tackle my greys.
Hi Rebecca! I am so sorry to hear that the colour didn't turn out as expected. We'll have a colourist check on your formula to give you a solution. Please check your emails, we'll be contacting soon.
POSTED BY:
Keana M.
February 14, 2021
Not satisfied
POSTED BY:
Keana M.
February 14, 2021
I dyed my hair after I got a haircut and a week later the gray came back around the edges then the gray came back on top I even left the dye in longer
Keana - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gabrielle H.
February 14, 2021
I was not happy.
POSTED BY:
Gabrielle H.
February 14, 2021
I wanted a light blonde and a cool blonde my hair looks gray.
Gabrielle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Valerie F.
February 14, 2021
My hair came out PURPLE!
POSTED BY:
Valerie F.
February 14, 2021
I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it!
Hi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you.
POSTED BY:
Margaret W.
February 14, 2021
Color lasted 4 days
POSTED BY:
Margaret W.
February 14, 2021
Color did not cover gray area and faded after 4 days. Shampoo and conditioner dried out my hair. Hair felt like bristell.
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meredith R.
February 14, 2021
Medium blonde turned my hair orange
POSTED BY:
Meredith R.
February 14, 2021
I asked to tune out the red/orange/brassiness of my current color and my roots are now orange! The rest of the color turned out more of a medium blonde (the second bottle of color only left on for 5 minutes per instructions) but the “root” bottle failed miserably. I was very much looking forward to this fresh me and I truly dislike how it turned out.
Meredith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lena J.
February 14, 2021
Thoroughly unimpressed
POSTED BY:
Lena J.
February 14, 2021
This color looks nothing like what I told them I wanted. I just wasted my time dying my hair. I wanted a deep red violet and instead my hair went back to freaking brown.
Lena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie L.
February 13, 2021
Supermarket quality
POSTED BY:
Stephanie L.
February 13, 2021
This is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered.
Hi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails.
POSTED BY:
Melanie P.
February 13, 2021
Hair colour
POSTED BY:
Melanie P.
February 13, 2021
Hi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed
Hi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you.
POSTED BY:
Jennifer A.
February 13, 2021
Coverage sucks
POSTED BY:
Jennifer A.
February 13, 2021
Didn’t cover grey
hair and that’s the ONLY reason I dyed my hair after 10+ yrs!
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mona B.
February 13, 2021
Color
POSTED BY:
Mona B.
February 13, 2021
The color I received with this order appears to be the same as my first order. However, this time I wanted blue so that there could be clear blue highlights by coloring my grays. However, the color I got doesn't really appear to have any blue in it, it just looks black.
Would I be able to get another shipment with a bluer color?
thank you, /Mona
Mona - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paula F.
February 13, 2021
Great service, couldn’t use
POSTED BY:
Paula F.
February 13, 2021
I am allergic to ingredients, please cancel future orders
Hi Susan! I am so sorry to hear that you had some discomfort after using our product. We'll look into it, and we'll get back to you with a solution. Please check your emails.
POSTED BY:
Crystal G.
February 13, 2021
Not even close
POSTED BY:
Crystal G.
February 13, 2021
The color for my roots is 2 levels lighter than it should have been and ends are completely copper. I’ve had better results from a box unfortunately.
Crystal - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Debbie C.
February 13, 2021
Fair
POSTED BY:
Debbie C.
February 13, 2021
The color was ok, not a whole lot better than say Revlon, way over priced!!
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
HOUNDS OF YORK S.
February 13, 2021
Disappointing Customer Service
POSTED BY:
HOUNDS OF YORK S.
February 13, 2021
Colour “shipped” Jan 21. Package has not moved since that date. Contacted eSalon and they did nothing. Just told me to wait. Checked my order again Feb 13th and still has not shipped out of their warehouse. Understand it’s covid but my roommate ordered after I told her how good the colour is and she got her’s in 7 days. THREE WEEKS and my order has not been shipped. Cancelling my subscription. Very disappointed. Would have been so easy for someone to care just a little and make a call on my behalf to see why my order isn’t moving. Maybe spend less time on convincing me you care by printing my name on a card and actually care by making sure I get my colour. Actions speak louder than words and your inaction indicates you really don’t care about your customers at all.
Sherry - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Amanda C.
February 12, 2021
Color isn’t quite what I wanted
POSTED BY:
Amanda C.
February 12, 2021
The overall color was just ok. I like the shade I had previous much more. Can’t really see any purple now which I had wanted to keep. Probably just going to go back to my box die. But I liked how quickly my hair dye arrived.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Bonnie K.
February 12, 2021
too dark and too hard for me to do 2 colors at once
POSTED BY:
Bonnie K.
February 12, 2021
too dark and to hard to do 2 colors at once .it look s terrible
Bonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Hi Vicky, thank you for contacting us. I am so sorry to hear that the colour hasn't changed at all. We'll be happy to review your formula to give you a solution. Please check your emails.
POSTED BY:
Honey M.
February 12, 2021
Grey hair coverage was not like as before
POSTED BY:
Honey M.
February 12, 2021
This is the 2nd time i colored the roots of my hair and this time my hair color is not even covered even on the tiniest bits- it is still grey! I soaked my roots for about an hour ( same as what i used to do from the first time i changed the color of my entire hair and on the roots after 6 weeks ) it is such a big dissapointment.
Hi Honey! I am so sorry to hear that the gray coverage wasn't like before. We would love to check on your formula to make some adjustments and to increase the gray coverage for you. Please check your emails.
POSTED BY:
Emma H.
February 12, 2021
Great colour. But didn’t last long.
POSTED BY:
Emma H.
February 12, 2021
The customer service was amazing. Packaging brilliant. The colour result was the best I’ve ever had. But 2 weeks later my greys are back and colour on my lengths has washed out. Really disappointed because the colour is lovely. Not sure if I’d buy again.
Hi Emma! I am so sorry to hear that the gray coverage wasn't as expected. We'll be more than happy to review the formula and make some adjustments to increase the gray coverage. We've emailed you with all the details.
POSTED BY:
Carmen C.
February 12, 2021
hair color
POSTED BY:
Carmen C.
February 12, 2021
the hair color still comes out too dark for me will need it to lighten a bit more
Carmen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Catherine L.
February 11, 2021
Disappointed
POSTED BY:
Catherine L.
February 11, 2021
Hi
I ordered a warm beige and extra colour care shampoo and conditioner.
The packs that everything came were promptly delivered and well presented and everything that was needed was in them. Unfortunately I am very disappointed with the colour and the effect the colour had on the condition of my hair.
The colour was much darker than I anticipated even though I followed the instructions exactly. I have never had as dark hair and it makes me look pale and drawn. The only thing it did was remove my greys.
Regarding the effects of these products on the condition of my hair:
I keep my hair well hydrated with Redkin hair products from my local salon. The hair colours they use are very gentle on hair. I have used the hair colour from esalon once and I have used the esalon colour care shampoo and conditioner twice. My hair has become very frizzy and dried out.
I’m sorry to say but I can’t wait for hair salons to reopen once this current lockdown is over.
Hi Catherine! I am so sorry to hear that the colour turned out darker than expected, and that your hair became fizzy and dried. We'll be more than happy to check on your colour's formula to make some adjustments and to provide you a solution. Please check your emails.
Hi Victoria! I am so sorry to hear that the color hasn't covered your grays. No worries, we'll be more than happy to review your formula to give you a solution. Please check your emails.
POSTED BY:
Joey E.
February 11, 2021
Review
POSTED BY:
Joey E.
February 11, 2021
The new color you sent me didn’t work at all. I used it this morning, followed the directions exactly and now that my hair is dry I see that it didn’t cover the gray at all! The colors we have used in the past did cover the gray but this one didn’t work at all. What happened?
Joey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Victoria S.
February 11, 2021
Havent recovered yet
POSTED BY:
Victoria S.
February 11, 2021
The color made me brassy. The product dried my hair like dead leaf. My hair fell out. You should go out of business
Victoria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Adrianna T.
February 11, 2021
Did not even colour my hair
POSTED BY:
Adrianna T.
February 11, 2021
I tried do colour my hair from a medium brown to a mahogany colour and it took an hour to put in, and take out. I followed all the instructions but still ended up with basically no change in my hair colour. Disappointment.
Adrianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
E C.
February 11, 2021
A bit sad
POSTED BY:
E C.
February 11, 2021
My first try and, sadly, the product didn't live up to expectations. I followed the directions perfectly, however lots of my grey hairs are still grey! Some didn't take at all or have a slight tinge. The colour on the rest of my hair is a good match, but has no shine to it. Overall, quite disappointed and feel I wasted my money.
Hi E.C! I'm sorry to hear that the colour didn't cover all your grays. We'll be happy to check your formula and make some adjustments to increase the gray coverage. Please check your emails.
POSTED BY:
niveen S.
February 11, 2021
Not good
POSTED BY:
niveen S.
February 11, 2021
I was so exited to start using this hair color hoping to cover my gray hair. I only have gray around the hairline area, unfortunately it didn’t fully cover my gray, the color ended up not even. In my opinion this hair color is not so different than the store bought hair color. I think I won’t buy it again
Niveen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rebecca B.
February 11, 2021
My hair looks like poop
POSTED BY:
Rebecca B.
February 11, 2021
They changed what I originally wanted because they said it was too warm but once I applied it, the color they chose was to dark and washed me out, didn’t cover my greys and have hot roots No thanks don’t recommend
Rebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Sue - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leigh J.
February 10, 2021
Did not work
POSTED BY:
Leigh J.
February 10, 2021
This is only my third shipment but the color did not work. I followed the directions just like before. It worked the other two times and looked okay but this one was a fail. I am not sure if it’s worth the price of almost $30 (with shipping) for color that is hit or miss.
Leigh - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Fran B.
February 10, 2021
Did not cover the grey!
POSTED BY:
Fran B.
February 10, 2021
The colour was good although needed more gold added but it just did not cover the grey.
Fran B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jane C.
February 10, 2021
Color
POSTED BY:
Jane C.
February 10, 2021
I did request color to be a little littler but it is more red not lighter brown or blonde. Not what I was hoping for.
Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Jane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Kara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Freda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catriona B
February 10, 2021
1st colour
POSTED BY:
Catriona B
February 10, 2021
Hello
Im not at all happy the colour was very harsh and brassey yellow . I thought it would have a creamy effect but it was yellow .
Catriona B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy C.
February 10, 2021
Poor color and difficult to apply
POSTED BY:
Judy C.
February 10, 2021
The color kit was difficult to apply and the color was very unattractive. I will never buy again.
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela H.
February 10, 2021
Stubborn greys
POSTED BY:
Angela H.
February 10, 2021
I’m disappointed that the crown area where my most greys are, washed out after one shampoo from my last kit, even after leaving the color on even after it setting for the full amount of time.
Angela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rachael F
February 10, 2021
I wanted blonde I got brunette with red
POSTED BY:
Rachael F
February 10, 2021
Terrible product, I got a totally wrong product from blonde to brown/red then after several washed went dark bright ginger. I contacted Esalon to be told to get rid of the red I would have to go darker again ! terrible terrible customer service staff had no idea at all and I also got a reply in French not English. What a total mess this made of my hair, application was easy pity colour and after service was so awful.
Rachael F - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catherine B.
February 10, 2021
Awful this has made my hair go dark and patchy not light blonde at all
POSTED BY:
Catherine B.
February 10, 2021
I’m fuming as this was to tone my hair light ash blonde my hair is now dark and ruined
Catherine B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Darcy R.
February 10, 2021
Colour not what expected
POSTED BY:
Darcy R.
February 10, 2021
Really didn’t have an option of the colour wasn’t what I expected I would have loved it to be darker and richer .
It also washed out very quickly and I used the recommended shampoo and conditioner from your site . I found the shampoo to make my hair greasy.
Darcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley B.
February 9, 2021
Not happy
POSTED BY:
Ashley B.
February 9, 2021
I've been with you guys for almost a year. My last order was sopost to have a dark brown with a cherry red look to it. It just looks brown and has no red to it. The box also came almost destroyed in My mail box on the very last day it could have been expected. Normally my colour looks great. But this order looks like you just repeated my last order :(
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Greta G.
February 9, 2021
The colour did not match the advertised example
POSTED BY:
Greta G.
February 9, 2021
I ordered dark blonde permanent colour and It didn’t make any difference to my hair. I send pictures to my colourist so if they knew the colour I chose is the same colour as my current one they should have told me or advised me I guess:( I don’t want to be that customer but I was left very disappointed with the outcome. Don’t get me wrong I think the box and presentation was beautiful but the product is overhyped :( I would like to cancel my subscription.
Greta - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee! We'll email you shortly, so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Alicia C.
February 9, 2021
Does not cover Grey well
POSTED BY:
Alicia C.
February 9, 2021
I'm very Disappointed in my over color and coverage. I left the roots on for 5 minutes more than suggested to make sure the coverage was proper. I made a point in my color selection to ask for the best color that doesn't give any red at all & they suggested the darkest brown, it definitely has a red cast to it. Also, the process is super messy. I definitely do not recommend this product & will not be a returning customer.
Alicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tiffany C.
February 9, 2021
Meh
POSTED BY:
Tiffany C.
February 9, 2021
Color was too blue in the blue black and I always have issues with this product staying in my hair. The color fades super fast. Within the first week compared to other colors.
Tiffany - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Sonja R.
February 9, 2021
Love the color
POSTED BY:
Sonja R.
February 9, 2021
I absolutely love the color. Only problem I have is the color faded fast, within 2 weeks, on my ends. It did not cover all my grey hair, and my roots are much darker then my ends. Once my color is fixed, I’ll update
Sonja- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Betty M.
February 9, 2021
The Esalon team is great-products just so-so
POSTED BY:
Betty M.
February 9, 2021
The esalon hair specialists work very hard to ask the right questions and be helpful. Unfortunately I can only assume they just don’t have the products that work as they hoped. They tried several times to send me color based on my desire for dark neutral blonde. The products turned my hair either very brassy or extremely dark brown that faded to reddish brown. Disappointed in the products but kudos to their staff for trying.
Betty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melanie M.
February 9, 2021
Comb applicator
POSTED BY:
Melanie M.
February 9, 2021
Could have been better if there is a comb/brush applicator included in the set.
Melanie - We’re truly sorry that Color Kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julia P.
February 9, 2021
Liked it in the past, but won't be continuing
POSTED BY:
Julia P.
February 9, 2021
I loved my color when it was a straightforward shade. The two times I've asked for something more unusual, it hasn't gone well. The recent order was frustrating enough that I've canceled the plan—I didn't trust the shade as mixed, and while I was told I could return it, it would have cost upwards of $20 in postage to do so. If you want a basic color, the system is great. If you want anything unusual or more experimental, the process isn't so easy or trustworthy. Back to an in-person stylist I go!
Julia - Thank you for sharing your feedback. We're truly sorry that your color arrived different than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Deborah H.
February 9, 2021
Dissatisfied
POSTED BY:
Deborah H.
February 9, 2021
I have not had a good experience with this second color! I sent a picture of the color I desired which was a rinse I used you sent me what you called “intense red” The color you sent took my color down several shades to a dark plum! I’m very displeased
Deborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Regina M.
February 9, 2021
Wrong color!
POSTED BY:
Regina M.
February 9, 2021
Well..... no blonde left on this head of mine, officially brunette. I wouldn’t have ever ordered from this company if I knew that they would ruin my hair resulting in me having to spend hundreds at the salon in order to fix what they have done.
Regina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jessie B.
February 9, 2021
Not Right
POSTED BY:
Jessie B.
February 9, 2021
My hair was bright Orange and faded to peach within three days. Horrible
Jessie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Angela C.
February 9, 2021
I have not made this purchase!!!
POSTED BY:
Angela C.
February 9, 2021
Hi,
I have not made this purchase. I cancelled the service loooong time ago and yet you claim you have sent the kit.
How can I return it and get my money as this is an unauthorised transaction.
Angela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Customer Service Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ainsley B.
February 9, 2021
Not great
POSTED BY:
Ainsley B.
February 9, 2021
I don't think the instructions that were sent with my colour were right. In total I only left the colour on my hair for 15 minutes and the roots only got 5... My hair was patchy as some had developed longer, not only that but a week on and I am still getting colour coming out in the water when I am in the shower. I wouldn't pay this again when I can get better stuff from the pharmacy for a fraction of the price.
Ainsley B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelli S.
February 8, 2021
Not good on change
POSTED BY:
Kelli S.
February 8, 2021
I asked to change my formula to Copper 5.43 (picked from their color choices) and I got the same color as before.
Disappointed
Kelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erica R.
February 8, 2021
Extremely dry
POSTED BY:
Erica R.
February 8, 2021
There is not enough coverage as the bottles are small and after using my hair was so dry it was like rats tails clumped together.
Very expensive will go back to my usual high street product
Erica R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan S.
February 8, 2021
Did not change my hair color
POSTED BY:
Susan S.
February 8, 2021
This did not change my hair color to the requested color. It didn’t even hide my grey hair! I am not happy!
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana G.
February 8, 2021
My roots do not match the rest of my color
POSTED BY:
Diana G.
February 8, 2021
I wanted lighter to match a color I had sent a pic for like actress Isla Fisher.
Diana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela G.
February 8, 2021
It was terrible
POSTED BY:
Angela G.
February 8, 2021
The color did absolutely nothing, it lightened less than box color.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Zinat A.
February 8, 2021
Did not work twice
POSTED BY:
Zinat A.
February 8, 2021
I was so excited about this. The first time it didn't work so was charged full price for a replacement with a higher volume (25vol). It did not work again.
Zinat A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kenzey D.
February 8, 2021
Wrong color
POSTED BY:
Kenzey D.
February 8, 2021
The initial picture showed a purple color and that was what I wanted. The first bottle wasn't it so they sent me a second bottle to try to fix it but its still not right. If your looking for natural colors these are great but if your looking for more out there colors this isn't it.
Kenzey - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
karima E.
February 8, 2021
grey hair are still here
POSTED BY:
karima E.
February 8, 2021
I just got the same result as the DIY hair colours I buy over the counter, only this one took much more of my time because of all the steps, and more expensive. I followed all the steps religiously and applied more on the grey hair, but when I rinsed and dried my hair, I was still seeing my grey hair being only shyly dyed and translucid, but visible. Very disappointed.
karima E. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Róisín D.
February 8, 2021
Not the colour I wanted at all
POSTED BY:
Róisín D.
February 8, 2021
I was supposed to be going copper as my hair was over processed blonde and very damaged looking. My hair is now cherry red, without a hint of copper or even auburn. I am very disappointed as this service comes highly rated for so many, especially for copper and red tones. Won't be ordering again or recommending to anyone I know
Róisín D. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
DreamyRancher
February 8, 2021
I think my formula was incorrect.
POSTED BY:
DreamyRancher
February 8, 2021
This touch up color set came out as a light violet on my roots. It was not the same as my previous color. I have alot gray/ white hair along with dark brown as roots. It made my roots appear violet purplish kinda of a glowing affect, not for me. My roots have faded some, so I would like some help in adjusting my color very soon. I welcome your advice.
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Michelle K.
February 8, 2021
My hair is black/ashen
POSTED BY:
Michelle K.
February 8, 2021
I wanted light brown with golden hues. Now I look like a 53 year old who is into Goth.
Michelle- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Evangela M W.
February 8, 2021
Not worth it!
POSTED BY:
Evangela M W.
February 8, 2021
I didn’t subscribe to your product, I only ordered an one Time order, this product did NOT cover my gray!
Evangela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michelle R.
February 7, 2021
Color washed out
POSTED BY:
Michelle R.
February 7, 2021
I applied the custom color, color matched my current color perfectly. Unfortunately after the 2nd washing (and I was using the provided shampoo), I noticed grey areas showing through all over my head. I have never had issues covering my greys with cheap drugstore brands or other professional dyes. Very disappointed! I messaged eSalon and was told my color would be adjusted for the next order but I needed to re-dye my hair to cover it NOW so I went with another brand.
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sonia M.
February 7, 2021
Love the customer service, love the kits, hate the dye
POSTED BY:
Sonia M.
February 7, 2021
The hair dye with this company is so orange, even though I ordered the most ashy colour available. I've also adjusted the colour, which added more ash, and the colour is still very orange. I need to use the tint rinse for several weeks to get the product to a regular brown.
Sonia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sandra Lee
February 7, 2021
Not able to use kit have covid yet am being sent another!
POSTED BY:
Sandra Lee
February 7, 2021
Please cancel all shipments. Not sure I’m making it thru this. My hair is my last concern now! Breathing is hard!
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vanessa L.
February 7, 2021
Not enough dye.
POSTED BY:
Vanessa L.
February 7, 2021
I cannot even try this because 8oz of color is not enough for my long thick hair. I use at least 10-10.5 oz of hair dye. When I purchase hair dye at Sallys supply store I buy 4-5 bottles.
Vanessa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Annette D.
February 7, 2021
Colour
POSTED BY:
Annette D.
February 7, 2021
Product and all in package excellent. However very disappointed with colour .My hair is red not Auburn. Dont like it sorry.Wish to cancel my order thank you.Best of luck Annette.
Annette D. - Thank you for taking the time to share your feedback with us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Melissa H.
February 7, 2021
Disappointed
POSTED BY:
Melissa H.
February 7, 2021
I like the color, but I’d like it to be a little more vibrant. My roots are a different color than my ends. I followed the directions, set timer for 20 minutes, etc. Now I need to color my roots again.
Melissa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emily F.
February 7, 2021
Color Is Fading Too Quickly
POSTED BY:
Emily F.
February 7, 2021
I noticed after my color in January that my grays were showing through very quickly like - within five days of coloring. This has never happened before with your product. I’ve always gotten three weeks out of my colors. I just died my hair last Wednesday. It’s now Sunday and my grays are showing through especially around my face. I’m not sure what you are doing differently in my color but I would love for it to go back to the quality that it was before. I will give this one more shot before I cancel my subscription. I would appreciate a call from whoever is formulating my color so we can figure out what is going wrong. Thanks, Emily
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra B.
February 6, 2021
Light Blonde......
POSTED BY:
Sandra B.
February 6, 2021
My hair is ruined, it is dark, dirty looking mousy brown
Sandra B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carol M.
February 6, 2021
poor coverage
POSTED BY:
Carol M.
February 6, 2021
At first I thought it looked pretty ok but within a few washings the color faded, gray around my face was obvious and dark roots. I'm going to salon Tuesday for a color treatment so I don't want to continue this program. Please cancel my upcoming (in March) order.
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Amy H.
February 6, 2021
No grey coverage
POSTED BY:
Amy H.
February 6, 2021
Was so excited to try this product based on friends' recommendations and reviews. I've not colored my hair in nearly a year. (I'm sure I'm not the only one...) Sadly this didn't give me any coverage for the grey at my hairline at all. Colored the few greys that I have scattered but not the ones in front that most desperately need coverage. Followed instructions with sectioning/bowl/brush and even added extra color using gloved fingertips before processing. Great shine and smooth texture but I need color coverage, not deep conditioning. I will not be reordering.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Laura L.
February 6, 2021
Really Unhappy
POSTED BY:
Laura L.
February 6, 2021
Safe to say I'm really Disappointed although Coverage is Good, its Definitely Not Left me with a colour i desired at all ....
Laura L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Milica R.
February 6, 2021
Turned into red :(
POSTED BY:
Milica R.
February 6, 2021
Before coloring the hair, my natural color was light brown. I had a couple of light blond highlights.
The idea was to color my hair to dark blond, or light brown and I was clear I don’t like red (brassy tones). And that’s exactly how it turned out. Brown/red.
Milica- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kara D.
February 6, 2021
My hair is RED almost ORANGE and I was going for dark blonde!!!!
POSTED BY:
Kara D.
February 6, 2021
when I filled out the hair color choice I specified I did not want anything at all red. I finally got my courage up to try the product and now my hair red, almost orange, nothing close to the dark blonde I had requested. I look like a freggin' clown! I haven't contacted the company to find out how to fix this, I hope they can make this right.
Kara - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Sherri M.
February 6, 2021
Didn't cover my greys
POSTED BY:
Sherri M.
February 6, 2021
Horrible experience 😪
So glad my stylist applied it and was back in the salon so she could fix it although there was no time to cut my hair and had to drive home and wash the secound applied color out myself. Was so disappointed it was my first trip to the salon in a yr due to covid and was a birthday gift. I felt so bad taking up so much of her time I still paid for making her clients wait. I was going to apply it myself as I have done many times. But glad I the salon opened and my stylist called me because she does my hair every year for my birthday.
Sherri - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Bridget B.
February 5, 2021
Color ?
POSTED BY:
Bridget B.
February 5, 2021
Its been 1 month and my hair is fading and my greys are showing .
Bridget - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
sharon S.
February 5, 2021
Not right for me.
POSTED BY:
sharon S.
February 5, 2021
Not saying that it was all ESalon's error but the hair dye I thought I was getting was a lot lighter than my own color and a lot of ash in the blend. My hair came out darker and not a lot of ash tones in my hair. Not sure if I will order again.
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqueline G.
February 5, 2021
Gone wrong
POSTED BY:
Jacqueline G.
February 5, 2021
Was to be light blond turned out brown. Will need to go to salon.
Jacqueline - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. Please let us know if there is anything else we can do to help!
POSTED BY:
Gina B.
February 5, 2021
My hair is almost black
POSTED BY:
Gina B.
February 5, 2021
This is far from medium brown, even with only a 10 developer my hair is pretty much black. I’ll have to process it way more than I want to to lighten this color.
Gina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carmen M.
February 5, 2021
Color is lighter than previou order! Roots look at least a shade lighter ! Help
POSTED BY:
Carmen M.
February 5, 2021
Color did not cover roots as well as last time! , Looks a shade lighter !
I followed followed instructions completely!
What to do ?
Carmen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Danielle L.
February 5, 2021
Not so happy
POSTED BY:
Danielle L.
February 5, 2021
Did do as well as I expected covering gray and darker roots
Trying to figure out how to cancel subscription. I’ve been all over the website with no such luck.
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Isabel L.
February 5, 2021
Did not even give a shade to my greys
POSTED BY:
Isabel L.
February 5, 2021
Omg 😱 I had high hopes for this dye. How wrong 😑 I was after following all the steps and washing my hair it didn’t do absolutely nothing at all no joke not even a box dye from the drugstore was this horrible. Don’t waste your money on this.
Isabela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Stacy G.
February 4, 2021
Not sold
POSTED BY:
Stacy G.
February 4, 2021
I ordered a nice dark brown and after I ordered I received an email stating that they were changing my colour to a colour id like better.
Turns out the colour isn't as dark as I wanted... kinda bummed that I went through all that work (my hair is extremely long) for something I am not in love with
Stacy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marcela P.
February 4, 2021
The color
POSTED BY:
Marcela P.
February 4, 2021
The color it’s fine but it removes very fast. in the 4th wash I look like before and it doesn’t work enough in gray or black. It’s expensive, I feel it doesn’t worth.
Marcela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kelsey S.
February 4, 2021
Did not like
POSTED BY:
Kelsey S.
February 4, 2021
The color did not turn out even remotely close to the color I chose. No mahogany or copper color in it at all.
Kelsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hannah B.
February 4, 2021
Not much of a difference
POSTED BY:
Hannah B.
February 4, 2021
Sadly I really didn’t see a big difference in the color I was going for/my goal for the product:( I know this kind of thing is trial and error since myself and the stylist cannot see each other and talk in person. I had added a picture of my hair color and how that was the color I wanted to upkeep and touch up but, sadly, that is not at all what I got out of my custom color. This was just my first order so I am still going to be giving it a second go. They give you an option to adjust your color and add notes to send to the colorist to hopefully make adjustments to the color/experience you had. I added as much detail as I could as well as a couple notes on the kind of developer volume my previous stylist used (I moved and can no longer see her). I’m really hoping this next custom color set will be better and will be leaving a follow up review.
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nancy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Christine C.
February 4, 2021
Hair fell out!
POSTED BY:
Christine C.
February 4, 2021
Cancel my Membership! My hair color was perfect but a large handful of solid hair fell out and my hair was so brittle, I couldn't comb it. You need to include a warning label on your packages.
Christine - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. Please look out for an email from us with more information.
POSTED BY:
Ashlee B.
February 4, 2021
Darker than I wanted
POSTED BY:
Ashlee B.
February 4, 2021
My hair felt good after and had a lot of shine but the color was very dark and not at all what I was looking for.
Ashlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
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