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Margarita - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Judi F.
February 18, 2021
too thick !!
POSTED BY:
Judi F.
February 18, 2021
i thought something was wrong , by the time i had too rinse- it was like a goop helmet!!! so weird
Judi- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Faith R.
February 18, 2021
Not satisfied
POSTED BY:
Faith R.
February 18, 2021
I was looking for a light ash brown, dark ash blonde. My color turned out too dark and ORANGE, golden/brassy. I even used the toner rinse. This is the WORST hair color I have ever used. I didn’t even have enough color to saturate like I would’ve liked. I’ve honestly got better results with box colors. It didn't even really color my gray. The more I look at it, the worse I feel! This is going to be expensive and time consuming to fix. Never ever again would I use this brand.I would upload a pic to show how awful it looks but I don't have the option. I did upload a pic to my account showing how orange it is.
I've been dying my own hair for years, with a variety of products. The color this product achieves is great. However, I would place it more in "semi-permanent." I wash my hair every three days at the most, and after a few washes my hair color still becomes pretty drab (even using the tint rinse often.)
Olivia- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
Carol- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will review your comments and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Allison D.
February 18, 2021
Very messy
POSTED BY:
Allison D.
February 18, 2021
I liked the color ok, but found the formula, as opposed to another brand that I have been using for two years, very watery and messy. Also, my color was very dark.
Allison- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kaitlin P.
February 18, 2021
no root coverage!
POSTED BY:
Kaitlin P.
February 18, 2021
I followed each step and when I was done with the rather lengthy process, my roots still had barely any coverage. I typically use satin hair color in a 1B and with the description of your product I was expecting an actual blue black color. This was not the case. When I was doing the questionnaire there wasn't an option to order a darker blue black color. I'm very frustrated because this process took so long and the pay off was VERY DISSAPOINTING. I don't believe I will use this product in the future and do not recommend this product to anyone let alone my loved ones.
Kaitlin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bernadette M.
February 18, 2021
Not the right colour
POSTED BY:
Bernadette M.
February 18, 2021
I asked for copper red, it went dark brown. Also didn’t like how dry and dead it made my hair feel. Trying to figure out how to cancel the next order.
Bernadette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
joanne T.
February 17, 2021
What changed?
POSTED BY:
joanne T.
February 17, 2021
I just used the kit I received in Dec/Jan. I didn't change anything on my end. The coverage on the roots was terribly inadequate. It really doesn't appear that I colored them at all. Please cancel future orders.
Joanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michele K.
February 17, 2021
Fake customer service
POSTED BY:
Michele K.
February 17, 2021
Actually, I had a question I asked weeks ago and never got an answer to. Now I’m waiting for my next shipment, not knowing whether my issue was addressed. Got yet another computer generated reach out that seems sincere but is pure sham. Urg. I hate being lied to. I think that as much as I loved the hair color, I’m completely fed up with the false promises for great customer service that is total bot-generated
Michele - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ana B.
February 17, 2021
hoping for longer lasting color
POSTED BY:
Ana B.
February 17, 2021
I initially liked the color but after a week I can already see gray roots on my crown. I'm disappointed with the staying power of this product. I followed the steps and instructions closely but to no avail. I expected to not see roots at least for 2 weeks or longer but that hasn't been the case.
Ana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica H.
February 17, 2021
Didn't work on my dark hair
POSTED BY:
Jessica H.
February 17, 2021
Was super excited but doubtful it was going to work on my dark hair 😔
Jessica- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Hannah B.
February 17, 2021
Good, but too red.
POSTED BY:
Hannah B.
February 17, 2021
The instructions and set were great, really easy to follow and got great coverage from it. There were two bottles , one for the roots and one for the length, I'm not sure if it was the colour I selected combined with my old balayage, but the top came out pretty much as expected and the length of my hair was very aubergine/red which is not what I was going for. I wanted a light brown/dark blonde with a red tinge, which I thought is what I had selected. I would also like a picture of the colour you've selected on the receipt, just so you can remind yourself what it's supposed to look like prior to dying. Overall a good experience and would probably try again with a different colour whilst salons are closed.
Hannah B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. However, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
DATG
February 17, 2021
What an awful customer service!
POSTED BY:
DATG
February 17, 2021
I finally purchased this product, after so many adverts on my Facebook feed saying how awesome iit is. Result is so much darker than any professional hair dyes that I had to remove the colour. I placed another purchase with a different colour, a lot lighter. They sent me the first colour again. When I reached out, I was told I had done something wrong. No attempt to resolve + an automatic text message just to let me know if I wanted to talk, the phone number was provided below.
DATG - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Adrienne B.
February 17, 2021
Fades
POSTED BY:
Adrienne B.
February 17, 2021
Fades after 3 washes. But I like the color it is for those few days.
Adrienne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Patricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Stephanie S.
February 17, 2021
Loved my color, but it dried my hair out
POSTED BY:
Stephanie S.
February 17, 2021
I loved my color. However, my hair was so dry after, even after using the conditioner. I'm not sure where the issue was, never had that problem when coloring my hair.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Grace I.
February 17, 2021
Quite disappointed
POSTED BY:
Grace I.
February 17, 2021
I wasn't satisfied. The color didn't last a week. I will never purchase again. I'm not impressed at all
Grace - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kelly S.
February 16, 2021
Please beware, it’s damaged my long hair.
POSTED BY:
Kelly S.
February 16, 2021
My hair has currently lost 4-6 inches in length as ends are simply breaking off and is thinning with every wash.
Hi Kelly! Thank you for contacting us. I am so sorry to hear about your personal experience with our colour. - We've emailed you to help you further. Please check your emails.
POSTED BY:
CASSANDRA R.
February 16, 2021
STUBBORN GRAYS
POSTED BY:
CASSANDRA R.
February 16, 2021
I followed direction perfectly and there are several stubborn grays that refuse to absorb color. Maybe, I should change up my color? Please, HELP
Cassandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Roxy C.
February 16, 2021
Not even close to the colour I wanted
POSTED BY:
Roxy C.
February 16, 2021
I had light brown hair and wanted to dye it ginger, bought this because it seemed like a nice concept but it’s just turned my hair dark brown with a hint of red. I even sent in photos of what my hair looked like and the colour I wanted so I’m not sure where it went wrong. Luckily I went for the demi-permanent option so I would recommend that to start off if purchasing.
Hi Roxy! Thank you for contacting us. I am sorry to hear that the colour wasn't as expected. We'll be happy to review your colour and formula to offer you a solution. Please check your emails.
POSTED BY:
Carrie W.
February 16, 2021
Not what I expected
POSTED BY:
Carrie W.
February 16, 2021
The color wasn’t blonde enough. Turned out darker then the picture on the site said it would be.
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rennae W.
February 16, 2021
The smell was...horrible.
POSTED BY:
Rennae W.
February 16, 2021
I couldn’t get past it to do it. I am super sensitive to fragrance anyway and I wish eSalon would come up with a different type of product. I know it won’t last as long, but there are many others like me.
Rennae - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Rose C.
February 16, 2021
Color
POSTED BY:
Rose C.
February 16, 2021
I needed xtra grey coverage, without telling me they sent a darker color. Disappointed when I lost all my highlights with the new color.
Rose - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charity C.
February 16, 2021
Color bottle broken
POSTED BY:
Charity C.
February 16, 2021
I just ipened my box and the color bottle spilled allover the box. Leaving not enough colorant.
Hi Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynne M.
February 16, 2021
Ordered lighter color: received darker color
POSTED BY:
Lynne M.
February 16, 2021
I put the supposedly made for me color on my medium brown hair, asking to go lighter... instead,my hair is two shades darker.TERRIBLE, SHOCKING RESULTS.
Lynne - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
claire B.
February 16, 2021
dissapointed
POSTED BY:
claire B.
February 16, 2021
I knew my color would never look exactly like the picture (medium blonde, golden pearl). But with lots of grays in the roots and pale blonde hair I figured I stood a good chance of getting pretty close. My hair is now medium blonde with gold tones, the gold is mainly in my roots..but the warm, unusual violet tone from the picture just isn't there. I followed the instructions to the tee but no luck. The color I have is fine I guess, just not what I was hoping for.
Claire - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gemma D.
February 15, 2021
Turned my roots orange!
POSTED BY:
Gemma D.
February 15, 2021
Disappointed. Whilst the packaging is really high quality and the product has left my hair in great condition I'm really unhappy with the colour. I sent photos of my 'before hair and was sent colour for my roots. I was after a pale ashy blonde to colour correct and blend with my outgrown highlights but what I now have is a very brassy/ ginger/ orange top and pale blonde highlights which were there to begin with. I've tried purple shampoo and it still looks really red. Not sure where to go from here 😪
Hi Gemma! I am so sorry to hear that your roots turned out orange. We'll be happy to review your photos and your formula to fix the colour for you. Please check your emails, one of our colorist will contact you.
POSTED BY:
Milana U.
February 15, 2021
What a ripoff!!
POSTED BY:
Milana U.
February 15, 2021
40 dollars for a colour? Seriously? In the middle of the pandemic when people are losing jobs?! Are you serious? What happened to $14 which is how much the first order was? Colour is good, but not that good. Will be canceling this, Feria also does a great job for half price or less!
Milana - Thank you for your feedback. We totally understand that our pricing can seem a little high. That’s because so much comes with your order! Please keep your eye out for an email from us for the next steps! We truly appreciate your feedback.
POSTED BY:
Tracey B.
February 15, 2021
Hair colour wrong
POSTED BY:
Tracey B.
February 15, 2021
My hair colour is totally wrong the top and roots are nearly black and my lengths are red/ pink . I asked for my hair to be one colour and because of greys for the roots to match the length in colour I'm really disappointed.
Hi Tracey! I am so sorry to hear that the colour result was totally different. We'll be happy to review your colour and formula to give you a solution. Please check your emails.
POSTED BY:
Jackie B.
February 15, 2021
Color system
POSTED BY:
Jackie B.
February 15, 2021
The color is correct but I don't see the need to spend this amount when I can buy over the counter and get the same results.
Jackie - We're truly sorry that our Made For You custom color did not provide the results that you expected at the pricing you desired. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sacha D.
February 15, 2021
Would not order again
POSTED BY:
Sacha D.
February 15, 2021
Found the colour difficult to apply as compared to other at home kits and VERY MESSY! Colour turned out very uneven ....overall very disappointed and will need to visit a salon for a colour correction.
Sacha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cindy S.
February 15, 2021
Never again
POSTED BY:
Cindy S.
February 15, 2021
I was very skeptical about this, but don't feel as I can safely see my hair stylist right now during the pandemic. They insisted I needed a light brown instead of a dark brown, and just as I suspected, it's too dark. I had specifically asked to speak to someone before they did the color, which I had thought was an option, and they ignored it. I also found it impossible to only do the two inches of gray while getting coverage all over--and so I no longer have any highlights. It's a dull boring light brown--oh, and my scalp is pink and it feels like I lost a TON of hair, something that's never happened to me before. I kept it on for exactly the 40 minutes recommended. So... bottom line extremely disappointed and can't wait to go back to a salon (safely) to get it fixed. In the meantime, I have to live with the worst hair color I've ever had since I started coloring my hair 25 years ago. (Please don't suggest a new color. I'm not doing this again.)
Cindy - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Suzanne L.
February 15, 2021
Seems like it washed out already
POSTED BY:
Suzanne L.
February 15, 2021
I asked for the dye to be permanent and not Demi permanent. I’m not sure if that happened. The color did not color my grays along my forehead as well as the last time.
Suzanne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Magaly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alicia M.
February 15, 2021
Wasn't exactly what I expected
POSTED BY:
Alicia M.
February 15, 2021
Although the process and items they give you is very simple and easy that's the part I like the most. I have a slight issue with the color and the end result I was expecting it to be a little more red than Orange.
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Llinos O.
February 14, 2021
Dissatisfied
POSTED BY:
Llinos O.
February 14, 2021
Very disappointed with this product wanted complete grey coverage didn't get that.
Would rather pay at hairdressers
Hi Llinos! I am so sorry to hear that the gray coverage wasn't as expected. We would be happy to adjust your formula to increase this coverage. Please check your emails, we've contacted you.
POSTED BY:
Rebecca B.
February 14, 2021
Didn’t touch my greys
POSTED BY:
Rebecca B.
February 14, 2021
A bought a colour a shade darker than my natural colour. I have no colour already in my hair but I do have a few greys coming through at the roots. Being new to ESalon I followed the instructions to the letter but to my surprise when I had finished styling I noticed that my greats were still shining through and my hair doesn’t really look much different. So I am disappointed as I really was looking for a product that would tackle my greys.
Hi Rebecca! I am so sorry to hear that the colour didn't turn out as expected. We'll have a colourist check on your formula to give you a solution. Please check your emails, we'll be contacting soon.
POSTED BY:
Keana M.
February 14, 2021
Not satisfied
POSTED BY:
Keana M.
February 14, 2021
I dyed my hair after I got a haircut and a week later the gray came back around the edges then the gray came back on top I even left the dye in longer
Keana - We’re so sorry to hear that you were disappointed by the coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gabrielle H.
February 14, 2021
I was not happy.
POSTED BY:
Gabrielle H.
February 14, 2021
I wanted a light blonde and a cool blonde my hair looks gray.
Gabrielle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Valerie F.
February 14, 2021
My hair came out PURPLE!
POSTED BY:
Valerie F.
February 14, 2021
I wanted dark brown with copper undertones. My hair is purple!! This is not what I wanted and I don't really want to have to go through the whole tedious process again to fix it!
Hi Valerie! I am sorry to hear that your colour turned out purple. We'll have a colourist checking on your formula to help you fix the colour. Please check your emails, we've contacted you.
POSTED BY:
Margaret W.
February 14, 2021
Color lasted 4 days
POSTED BY:
Margaret W.
February 14, 2021
Color did not cover gray area and faded after 4 days. Shampoo and conditioner dried out my hair. Hair felt like bristell.
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meredith R.
February 14, 2021
Medium blonde turned my hair orange
POSTED BY:
Meredith R.
February 14, 2021
I asked to tune out the red/orange/brassiness of my current color and my roots are now orange! The rest of the color turned out more of a medium blonde (the second bottle of color only left on for 5 minutes per instructions) but the “root” bottle failed miserably. I was very much looking forward to this fresh me and I truly dislike how it turned out.
Meredith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lena J.
February 14, 2021
Thoroughly unimpressed
POSTED BY:
Lena J.
February 14, 2021
This color looks nothing like what I told them I wanted. I just wasted my time dying my hair. I wanted a deep red violet and instead my hair went back to freaking brown.
Lena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie L.
February 13, 2021
Supermarket quality
POSTED BY:
Stephanie L.
February 13, 2021
This is the same as any supermarket brand. Didn't cover greys and isn't the colour ordered.
Hi Stephanie! I'm so sorry to hear that you didn't like our custom color. We'll be happy reviewing your formula to increase the gray coverage. Please check your emails.
POSTED BY:
Melanie P.
February 13, 2021
Hair colour
POSTED BY:
Melanie P.
February 13, 2021
Hi ordered dark blonde it turned out ginger when I contacted esalon all they could say was they can let me talk to someone that wasn't going to fix my hair not once did they offer a refund absolutely disgusting i will never order again from esalon cannot be trusted but they are quick enough to take your money but do not ever offer a full refund I have been left looking like an orange that has had to much sunbed
Hi Melanie! Thank you for sharing your feedback with us. I am so sorry to hear that you didn't like the colour result. We'll be more than happy to assist you further. Please check your emails, we've just contacted you.
POSTED BY:
Jennifer A.
February 13, 2021
Coverage sucks
POSTED BY:
Jennifer A.
February 13, 2021
Didn’t cover grey
hair and that’s the ONLY reason I dyed my hair after 10+ yrs!
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mona B.
February 13, 2021
Color
POSTED BY:
Mona B.
February 13, 2021
The color I received with this order appears to be the same as my first order. However, this time I wanted blue so that there could be clear blue highlights by coloring my grays. However, the color I got doesn't really appear to have any blue in it, it just looks black.
Would I be able to get another shipment with a bluer color?
thank you, /Mona
Mona - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paula F.
February 13, 2021
Great service, couldn’t use
POSTED BY:
Paula F.
February 13, 2021
I am allergic to ingredients, please cancel future orders
Hi Susan! I am so sorry to hear that you had some discomfort after using our product. We'll look into it, and we'll get back to you with a solution. Please check your emails.
POSTED BY:
Crystal G.
February 13, 2021
Not even close
POSTED BY:
Crystal G.
February 13, 2021
The color for my roots is 2 levels lighter than it should have been and ends are completely copper. I’ve had better results from a box unfortunately.
Crystal - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Debbie C.
February 13, 2021
Fair
POSTED BY:
Debbie C.
February 13, 2021
The color was ok, not a whole lot better than say Revlon, way over priced!!
Debbie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
HOUNDS OF YORK S.
February 13, 2021
Disappointing Customer Service
POSTED BY:
HOUNDS OF YORK S.
February 13, 2021
Colour “shipped” Jan 21. Package has not moved since that date. Contacted eSalon and they did nothing. Just told me to wait. Checked my order again Feb 13th and still has not shipped out of their warehouse. Understand it’s covid but my roommate ordered after I told her how good the colour is and she got her’s in 7 days. THREE WEEKS and my order has not been shipped. Cancelling my subscription. Very disappointed. Would have been so easy for someone to care just a little and make a call on my behalf to see why my order isn’t moving. Maybe spend less time on convincing me you care by printing my name on a card and actually care by making sure I get my colour. Actions speak louder than words and your inaction indicates you really don’t care about your customers at all.
Sherry - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Amanda C.
February 12, 2021
Color isn’t quite what I wanted
POSTED BY:
Amanda C.
February 12, 2021
The overall color was just ok. I like the shade I had previous much more. Can’t really see any purple now which I had wanted to keep. Probably just going to go back to my box die. But I liked how quickly my hair dye arrived.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Bonnie K.
February 12, 2021
too dark and too hard for me to do 2 colors at once
POSTED BY:
Bonnie K.
February 12, 2021
too dark and to hard to do 2 colors at once .it look s terrible
Bonnie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Hi Vicky, thank you for contacting us. I am so sorry to hear that the colour hasn't changed at all. We'll be happy to review your formula to give you a solution. Please check your emails.
POSTED BY:
Honey M.
February 12, 2021
Grey hair coverage was not like as before
POSTED BY:
Honey M.
February 12, 2021
This is the 2nd time i colored the roots of my hair and this time my hair color is not even covered even on the tiniest bits- it is still grey! I soaked my roots for about an hour ( same as what i used to do from the first time i changed the color of my entire hair and on the roots after 6 weeks ) it is such a big dissapointment.
Hi Honey! I am so sorry to hear that the gray coverage wasn't like before. We would love to check on your formula to make some adjustments and to increase the gray coverage for you. Please check your emails.
POSTED BY:
Emma H.
February 12, 2021
Great colour. But didn’t last long.
POSTED BY:
Emma H.
February 12, 2021
The customer service was amazing. Packaging brilliant. The colour result was the best I’ve ever had. But 2 weeks later my greys are back and colour on my lengths has washed out. Really disappointed because the colour is lovely. Not sure if I’d buy again.
Hi Emma! I am so sorry to hear that the gray coverage wasn't as expected. We'll be more than happy to review the formula and make some adjustments to increase the gray coverage. We've emailed you with all the details.
POSTED BY:
Carmen C.
February 12, 2021
hair color
POSTED BY:
Carmen C.
February 12, 2021
the hair color still comes out too dark for me will need it to lighten a bit more
Carmen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Catherine L.
February 11, 2021
Disappointed
POSTED BY:
Catherine L.
February 11, 2021
Hi
I ordered a warm beige and extra colour care shampoo and conditioner.
The packs that everything came were promptly delivered and well presented and everything that was needed was in them. Unfortunately I am very disappointed with the colour and the effect the colour had on the condition of my hair.
The colour was much darker than I anticipated even though I followed the instructions exactly. I have never had as dark hair and it makes me look pale and drawn. The only thing it did was remove my greys.
Regarding the effects of these products on the condition of my hair:
I keep my hair well hydrated with Redkin hair products from my local salon. The hair colours they use are very gentle on hair. I have used the hair colour from esalon once and I have used the esalon colour care shampoo and conditioner twice. My hair has become very frizzy and dried out.
I’m sorry to say but I can’t wait for hair salons to reopen once this current lockdown is over.
Hi Catherine! I am so sorry to hear that the colour turned out darker than expected, and that your hair became fizzy and dried. We'll be more than happy to check on your colour's formula to make some adjustments and to provide you a solution. Please check your emails.
Hi Victoria! I am so sorry to hear that the color hasn't covered your grays. No worries, we'll be more than happy to review your formula to give you a solution. Please check your emails.
POSTED BY:
Joey E.
February 11, 2021
Review
POSTED BY:
Joey E.
February 11, 2021
The new color you sent me didn’t work at all. I used it this morning, followed the directions exactly and now that my hair is dry I see that it didn’t cover the gray at all! The colors we have used in the past did cover the gray but this one didn’t work at all. What happened?
Joey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Victoria S.
February 11, 2021
Havent recovered yet
POSTED BY:
Victoria S.
February 11, 2021
The color made me brassy. The product dried my hair like dead leaf. My hair fell out. You should go out of business
Victoria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Adrianna T.
February 11, 2021
Did not even colour my hair
POSTED BY:
Adrianna T.
February 11, 2021
I tried do colour my hair from a medium brown to a mahogany colour and it took an hour to put in, and take out. I followed all the instructions but still ended up with basically no change in my hair colour. Disappointment.
Adrianna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
E C.
February 11, 2021
A bit sad
POSTED BY:
E C.
February 11, 2021
My first try and, sadly, the product didn't live up to expectations. I followed the directions perfectly, however lots of my grey hairs are still grey! Some didn't take at all or have a slight tinge. The colour on the rest of my hair is a good match, but has no shine to it. Overall, quite disappointed and feel I wasted my money.
Hi E.C! I'm sorry to hear that the colour didn't cover all your grays. We'll be happy to check your formula and make some adjustments to increase the gray coverage. Please check your emails.
POSTED BY:
niveen S.
February 11, 2021
Not good
POSTED BY:
niveen S.
February 11, 2021
I was so exited to start using this hair color hoping to cover my gray hair. I only have gray around the hairline area, unfortunately it didn’t fully cover my gray, the color ended up not even. In my opinion this hair color is not so different than the store bought hair color. I think I won’t buy it again
Niveen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rebecca B.
February 11, 2021
My hair looks like poop
POSTED BY:
Rebecca B.
February 11, 2021
They changed what I originally wanted because they said it was too warm but once I applied it, the color they chose was to dark and washed me out, didn’t cover my greys and have hot roots No thanks don’t recommend
Rebecca - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Sue - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leigh J.
February 10, 2021
Did not work
POSTED BY:
Leigh J.
February 10, 2021
This is only my third shipment but the color did not work. I followed the directions just like before. It worked the other two times and looked okay but this one was a fail. I am not sure if it’s worth the price of almost $30 (with shipping) for color that is hit or miss.
Leigh - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Fran B.
February 10, 2021
Did not cover the grey!
POSTED BY:
Fran B.
February 10, 2021
The colour was good although needed more gold added but it just did not cover the grey.
Fran B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jane C.
February 10, 2021
Color
POSTED BY:
Jane C.
February 10, 2021
I did request color to be a little littler but it is more red not lighter brown or blonde. Not what I was hoping for.
Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Jane - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Kara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Freda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catriona B
February 10, 2021
1st colour
POSTED BY:
Catriona B
February 10, 2021
Hello
Im not at all happy the colour was very harsh and brassey yellow . I thought it would have a creamy effect but it was yellow .
Catriona B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy C.
February 10, 2021
Poor color and difficult to apply
POSTED BY:
Judy C.
February 10, 2021
The color kit was difficult to apply and the color was very unattractive. I will never buy again.
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Angela H.
February 10, 2021
Stubborn greys
POSTED BY:
Angela H.
February 10, 2021
I’m disappointed that the crown area where my most greys are, washed out after one shampoo from my last kit, even after leaving the color on even after it setting for the full amount of time.
Angela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Rachael F
February 10, 2021
I wanted blonde I got brunette with red
POSTED BY:
Rachael F
February 10, 2021
Terrible product, I got a totally wrong product from blonde to brown/red then after several washed went dark bright ginger. I contacted Esalon to be told to get rid of the red I would have to go darker again ! terrible terrible customer service staff had no idea at all and I also got a reply in French not English. What a total mess this made of my hair, application was easy pity colour and after service was so awful.
Rachael F - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catherine B.
February 10, 2021
Awful this has made my hair go dark and patchy not light blonde at all
POSTED BY:
Catherine B.
February 10, 2021
I’m fuming as this was to tone my hair light ash blonde my hair is now dark and ruined
Catherine B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Darcy R.
February 10, 2021
Colour not what expected
POSTED BY:
Darcy R.
February 10, 2021
Really didn’t have an option of the colour wasn’t what I expected I would have loved it to be darker and richer .
It also washed out very quickly and I used the recommended shampoo and conditioner from your site . I found the shampoo to make my hair greasy.
Darcy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley B.
February 9, 2021
Not happy
POSTED BY:
Ashley B.
February 9, 2021
I've been with you guys for almost a year. My last order was sopost to have a dark brown with a cherry red look to it. It just looks brown and has no red to it. The box also came almost destroyed in My mail box on the very last day it could have been expected. Normally my colour looks great. But this order looks like you just repeated my last order :(
Ashley - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Greta G.
February 9, 2021
The colour did not match the advertised example
POSTED BY:
Greta G.
February 9, 2021
I ordered dark blonde permanent colour and It didn’t make any difference to my hair. I send pictures to my colourist so if they knew the colour I chose is the same colour as my current one they should have told me or advised me I guess:( I don’t want to be that customer but I was left very disappointed with the outcome. Don’t get me wrong I think the box and presentation was beautiful but the product is overhyped :( I would like to cancel my subscription.
Greta - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee! We'll email you shortly, so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Alicia C.
February 9, 2021
Does not cover Grey well
POSTED BY:
Alicia C.
February 9, 2021
I'm very Disappointed in my over color and coverage. I left the roots on for 5 minutes more than suggested to make sure the coverage was proper. I made a point in my color selection to ask for the best color that doesn't give any red at all & they suggested the darkest brown, it definitely has a red cast to it. Also, the process is super messy. I definitely do not recommend this product & will not be a returning customer.
Alicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tiffany C.
February 9, 2021
Meh
POSTED BY:
Tiffany C.
February 9, 2021
Color was too blue in the blue black and I always have issues with this product staying in my hair. The color fades super fast. Within the first week compared to other colors.
Tiffany - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Sonja R.
February 9, 2021
Love the color
POSTED BY:
Sonja R.
February 9, 2021
I absolutely love the color. Only problem I have is the color faded fast, within 2 weeks, on my ends. It did not cover all my grey hair, and my roots are much darker then my ends. Once my color is fixed, I’ll update
Sonja- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Betty M.
February 9, 2021
The Esalon team is great-products just so-so
POSTED BY:
Betty M.
February 9, 2021
The esalon hair specialists work very hard to ask the right questions and be helpful. Unfortunately I can only assume they just don’t have the products that work as they hoped. They tried several times to send me color based on my desire for dark neutral blonde. The products turned my hair either very brassy or extremely dark brown that faded to reddish brown. Disappointed in the products but kudos to their staff for trying.
Betty - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melanie M.
February 9, 2021
Comb applicator
POSTED BY:
Melanie M.
February 9, 2021
Could have been better if there is a comb/brush applicator included in the set.
Melanie - We’re truly sorry that Color Kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julia P.
February 9, 2021
Liked it in the past, but won't be continuing
POSTED BY:
Julia P.
February 9, 2021
I loved my color when it was a straightforward shade. The two times I've asked for something more unusual, it hasn't gone well. The recent order was frustrating enough that I've canceled the plan—I didn't trust the shade as mixed, and while I was told I could return it, it would have cost upwards of $20 in postage to do so. If you want a basic color, the system is great. If you want anything unusual or more experimental, the process isn't so easy or trustworthy. Back to an in-person stylist I go!
Julia - Thank you for sharing your feedback. We're truly sorry that your color arrived different than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Deborah H.
February 9, 2021
Dissatisfied
POSTED BY:
Deborah H.
February 9, 2021
I have not had a good experience with this second color! I sent a picture of the color I desired which was a rinse I used you sent me what you called “intense red” The color you sent took my color down several shades to a dark plum! I’m very displeased
Deborah - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Regina M.
February 9, 2021
Wrong color!
POSTED BY:
Regina M.
February 9, 2021
Well..... no blonde left on this head of mine, officially brunette. I wouldn’t have ever ordered from this company if I knew that they would ruin my hair resulting in me having to spend hundreds at the salon in order to fix what they have done.
Regina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jessie B.
February 9, 2021
Not Right
POSTED BY:
Jessie B.
February 9, 2021
My hair was bright Orange and faded to peach within three days. Horrible
Jessie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Angela C.
February 9, 2021
I have not made this purchase!!!
POSTED BY:
Angela C.
February 9, 2021
Hi,
I have not made this purchase. I cancelled the service loooong time ago and yet you claim you have sent the kit.
How can I return it and get my money as this is an unauthorised transaction.
Angela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Customer Service Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ainsley B.
February 9, 2021
Not great
POSTED BY:
Ainsley B.
February 9, 2021
I don't think the instructions that were sent with my colour were right. In total I only left the colour on my hair for 15 minutes and the roots only got 5... My hair was patchy as some had developed longer, not only that but a week on and I am still getting colour coming out in the water when I am in the shower. I wouldn't pay this again when I can get better stuff from the pharmacy for a fraction of the price.
Ainsley B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelli S.
February 8, 2021
Not good on change
POSTED BY:
Kelli S.
February 8, 2021
I asked to change my formula to Copper 5.43 (picked from their color choices) and I got the same color as before.
Disappointed
Kelli - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erica R.
February 8, 2021
Extremely dry
POSTED BY:
Erica R.
February 8, 2021
There is not enough coverage as the bottles are small and after using my hair was so dry it was like rats tails clumped together.
Very expensive will go back to my usual high street product
Erica R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan S.
February 8, 2021
Did not change my hair color
POSTED BY:
Susan S.
February 8, 2021
This did not change my hair color to the requested color. It didn’t even hide my grey hair! I am not happy!
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diana G.
February 8, 2021
My roots do not match the rest of my color
POSTED BY:
Diana G.
February 8, 2021
I wanted lighter to match a color I had sent a pic for like actress Isla Fisher.
Diana - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Linda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela G.
February 8, 2021
It was terrible
POSTED BY:
Angela G.
February 8, 2021
The color did absolutely nothing, it lightened less than box color.
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Zinat A.
February 8, 2021
Did not work twice
POSTED BY:
Zinat A.
February 8, 2021
I was so excited about this. The first time it didn't work so was charged full price for a replacement with a higher volume (25vol). It did not work again.
Zinat A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
