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I followed all of the directions and watched the videos. My roots right now turned a cooper orange and the gray is showing right through. It looks absolutely horrible.
Melissa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Michaela C.
March 12, 2021
Colour
POSTED BY:
Michaela C.
March 12, 2021
Despite specifically asking for a ashy colour with no warmth, my hair has gone brassy and warm in colour and not ashy. I’m gutted it was a waste of my money, could have saved and used a box die and it doesn’t look any better than what a box die would do. Not offered a refund or replacement but happy to take my money again next month I think I’ll be cancelling!!!
Michaela C. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ma lou W.
March 12, 2021
No stains. Beautiful color. Presentation is all 😘
POSTED BY:
Ma lou W.
March 12, 2021
I loved it. But OMG smell is so strong 🥴🥴🥴🙄 make sure you ventilation or fan on. Very very strong. I'd like to have a more reddish color
Ma Lou - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
rachelle R.
March 12, 2021
Still not what I’m looking for
POSTED BY:
rachelle R.
March 12, 2021
Ii haven’t been successful with your coloring product. I’m over fifty and dark hair isn’t becoming . I guess you aren’t able to construct lighter browns drink Jake I haven’t been successful with your company product I am over 50 and dark hair isn’t becoming anymore.
Rachelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marie-Catherine D.
March 12, 2021
Amazing color, but changed the texture of my hair
POSTED BY:
Marie-Catherine D.
March 12, 2021
First of all, the color was spot on and beautiful--I really love it! After a few days though I noticed that a lot of my hair (the strands) is really stiff and course feeling. Really disappointed, I love how it came out but I think it damaged my hair too much. (I have the Weekly Retreat hair mask and even with that I still feel course texture)
Marie-Catherine - Thank you for your feedback on your color application results. We are so sorry to hear that you are unhappy with the texture of your hair after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jan B.
March 11, 2021
Worst hair color yet!
POSTED BY:
Jan B.
March 11, 2021
When it can't be corrected by you after three times its time to part ways.
Jan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Heather T.
March 11, 2021
Bit of a fiasco
POSTED BY:
Heather T.
March 11, 2021
I had light blonde hair. I wanted to darken it to a medium to light copper colour. My first dye made my roots bright red and the lengths a dull brown colour. They sent a correcting dye, but that just made my hair dark brown. It lightened after a few washes, and it's a nice colour, but not a colour I wanted or one that suits me. Now I am back in the process of lightening my hair again, so the damage won't be good. So, kind of hit and miss. Service wasn't bad, but I don't think they mixed the colour well either time, as neither colour was close to copper.
It's also very hard to wash the dye out. Smells fine and comes with good gloves and a good amount of dye for longer thick hair.
Heather T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rhonda B.
March 11, 2021
After 4 washes, grays are coming through
POSTED BY:
Rhonda B.
March 11, 2021
I have lots of grays so I am having to color more often than I would like. I have tried your color before and had the same issues with my grays coming through shortly after I colored but thought I did something wrong so I tried your color again but just after 4 washes my grays are very noticeable up front. I have enough from my last purchase to color again and will use it up and then decide whether I will be purchasing again.
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Charity C.
March 11, 2021
Orange
POSTED BY:
Charity C.
March 11, 2021
My color turned out orange and is fading just as fast as the non-permanent color did.
Charity - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca J.
March 11, 2021
Color didn't even last 2 washes
POSTED BY:
Rebecca J.
March 11, 2021
I tried esalon to go back to my original color. The color was way too dark. In addition, I followed the directions completely, and my roots still ended up darker than the rest of my head. The color washed out after 2 washes which I am grateful for because it was not the color I desired, but hair dye should not wash out that quickly even if it's a gloss. I use color-treated specific shampoo, so I know it's not that. I was very unhappy with the results.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lea E.
March 11, 2021
Too dark
POSTED BY:
Lea E.
March 11, 2021
I ordered a pearl purple-y colour. I followed the directions to a T. And my hair turned out black.
Lea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sara B.
March 11, 2021
Waste of money
POSTED BY:
Sara B.
March 11, 2021
Completely awful colour... made my hair go orange. I've wasted so much money
Sara B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deanna P.
March 11, 2021
Maybe its my hair
POSTED BY:
Deanna P.
March 11, 2021
I didn't really like the color they made for me, the roots were lighter than the rest of my hair for some reason. I'm not sure as to why the color wasn't as vibrant. It really looked dull and boring. The roots which was the darker of the two colors had almost a different color profile. It really looked like a messed-up box dye. I've colored my own hair many times before, and I didn't find this any better than my typical trip to sallys. I will be giving it one more try though, because it still may have been a user error.
Deanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked
with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ling J.
March 11, 2021
It didn’t work...
POSTED BY:
Ling J.
March 11, 2021
I did everything the instruction said, but after everything was done, my grey roots were still grey! Don’t know what happened, it didn’t work this time.
Ling - We are sorry to hear that you were disappointed by the gray coverage of your recent color application.
Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the
lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate
your feedback and the opportunity for us to make it right!
POSTED BY:
Miyako K.
March 11, 2021
So red!
POSTED BY:
Miyako K.
March 11, 2021
The color I received was so red it was brick red. I have dark brown and went with my original color. I was asked if I like red hue in which I do where it’s slight. Adding the developer and watching it turn red freaked me out but I thought well this is a different company. So I went ahead and tried it out and my goodness my hair turned super red.
I hate leaving bad reviews but this was just way out there in color that I was not expecting.
Miyako - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kay B.
March 10, 2021
Not the colour i wanted and bad customer support
POSTED BY:
Kay B.
March 10, 2021
I wanted to turn my highlighted hair back to my natural dark blonde and as such selected dark blonde from the hair colour palette. The colourist called me and suggested that she added some copper and gold to the colour to make me a strawberry blonde, I told her in no way did I want to be that colour as I have natural red hints in my hair and didn't want to bring them out. So she agreed and suggested to just add some gold to not make the colour too ashy.
The colour looks terrible, i'm now a copper/blonde and just happy that it's lockdown and don't have to see anyone. I would not suggest using esalon over a highstreet purchased colour or even better go to a hairdresser. What has made it even worse is that i tried to complain through the online chat which directed me to send and email, and i did this 9 days ago and no one has got back to me. There is no contact information on the site and it feels like they just don't care once they have your money and sent your colour out.
Kay B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Moira C.
March 10, 2021
Colour communication
POSTED BY:
Moira C.
March 10, 2021
I wanted highlights and received a root colour , in explanation I was told that they thought I wanted to get rid of my highlights .
My hair now is darker than before .
I am disappointed .
Moira C. - We appreciate your feedback here at eSalon! We really apologize for the confusion with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa Pasnik
March 10, 2021
Disappointed
POSTED BY:
Lisa Pasnik
March 10, 2021
This was the first time I adjusted my color and went from medium brown to "light brown". Although I am happy with the color, it didn't seem to cover my grey hair even though I left it on the same amount of time. I will have to now order my next color sooner as to try to get more coverage. Any suggestions?
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Gemma R.
March 10, 2021
Not as good as expected...
POSTED BY:
Gemma R.
March 10, 2021
The service to get my colour organised and sent out to me was fantastic and all done much faster than I expected.
However, one of my concerns was stubborn greys that weren't being covered by the supermarket brands. The colour match was great, but sadly, despite following the application instructions, most of my stubborn greys still remain.
It is also a very messy and fiddly experience (that I may have gotten better with practice over time) - having applied home hair colours for years, I struggled to apply it in the way suggested, and the final colour rinse step absolutely covered my bathroom in the colour (I am still finding it to clear up today).
Overall, not a bad product at all, but for the price vs the result, I shall stick to the supermarket brands.
Gemma R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joseph F.
March 10, 2021
I no longer want to be part of eSalon. It is too expensive for me.
POSTED BY:
Joseph F.
March 10, 2021
Please cancel any further orders, I will not accept them.
Joseph - We’re truly sorry that our color did not meet your expectations for the cost. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Jill F.
March 10, 2021
I requested a change to my color, but
POSTED BY:
Jill F.
March 10, 2021
I requested a change to my color, but when I received it... no change!
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ana M.
March 10, 2021
Need more!
POSTED BY:
Ana M.
March 10, 2021
Amount is too small. Wish the bottles were fuller.
Ana- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Angela - We’re so sorry to hear that you were disappointed by the results of your color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl M.
March 10, 2021
It’s ok.
POSTED BY:
Cheryl M.
March 10, 2021
I liked the actual color. But it dries my hair out so much I have to take a break from using it.
Cheryl - We're truly sorry that our color did not provide the texture that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Margarita O.
March 10, 2021
Not a good match
POSTED BY:
Margarita O.
March 10, 2021
I purchased this product thinking it was going to match my current color but unfortunately it didn't work. The color is not strong enough to cover my grey hair.
Margarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Natalie J.
March 10, 2021
Unfortunately not strong enough for my many greys
POSTED BY:
Natalie J.
March 10, 2021
The product itself and packaging etc is great. The colour itself was a good match, however just wasn’t strong enough to cover all my greys! So I be back at my hair salon as soon as they open!
Natalie J. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeannette G.
March 9, 2021
Roots Only
POSTED BY:
Jeannette G.
March 9, 2021
Color really poorly done: very, very brassy and red. Wish I had gone to the salon.
I wanted to darken my hair from light blonde to medium blonds - closer to my natural dark blonde color, but they sent a roots only kit. Not what I wanted at all. I don't even really have roots to color.
I applied my color and it didn’t change anything. Very disappointed since it didn’t even color my grays that were coming out. Very much disappointing. I ended up putting a L’Oréal color on and it colored my hair as I wanted... Not sure what happened with the E salon color. This was my first ever order, as well.
Update 3/8/21
Thank you, I do see now where you are allowing myself to reorder a new color for free. I thank you so much! Great customer service, thank you again.
When I used this for the first time, and I mean the first time I have ever coloured my hair at home, I was pleasantly pleased
Sadly it's not remained as it it did initially
It's a permanent root colour which is now washing out in patches 🤔🤔🤔
I may or may not repurchase
I have a feeling if I do it will be in desperation at not being able to get to the hairdressers
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
karen S.
March 9, 2021
Roots only?
POSTED BY:
karen S.
March 9, 2021
I need all-over hair color. Color for the roots - so what do i do with the rest of my washed out color-just leave it?
Karen - We’re so sorry to hear that you were disappointed by your color kit contents. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roxie S.
March 9, 2021
Struggling getting it right!
POSTED BY:
Roxie S.
March 9, 2021
After 3 attempts and adjustments for my base root color, I finally had to go into my stylist, spend the $200 to have her do an all-over color-correct to bring it back to the ash blonde that I've been trying to achieve using your product. I'm disappointed that I wasn't able to get the color right... At first it seems right, then as it fades it turns very orangy and brassy... Love the shampoo & conditioner which I'll continue to use. I know blonde colors are a bit more challenging. I just can't risk trying it again. May come back around in the future. Thanks for trying!
Roxie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sara K
March 9, 2021
Their signature product is just okay
POSTED BY:
Sara K
March 9, 2021
First the good - nicely packaged. The color comes on a little thick so it doesn’t run.
The okay - everything else. I’ve gotten better coverage for my grays from the store. I’ve used eSalon now a few times and feel like it just does an okay job of covering grays (even after adjusting the formula for grays). I do like the color, I’m just not sure it’s worth the trouble and cost to continue with this product.
Sara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dian B.
March 9, 2021
Poor customer service
POSTED BY:
Dian B.
March 9, 2021
I initally got a end and root color bottle. The roots made my hair more of a reddish/copper color., than the ends color. I called a few times and asked for the color to be the same. A few weeks ago I called, asked about the reddish color I see immediately when I put on the color. No response. I asked to speak to the colorist who helped me months earlier. I was asked if I wanted to talk to someone else. I replied no. I explained 1 bottle that was last sent was not enough to color my entire head of hair. (at first it was 2 bottles). I waited for the colorist to contact me. I then had to leave town to take care of someone. I returned, found a few calls on my landline from eSalon. No emails, as I would have seen on my cell phone email.. Now I get a box with ONE bottle to color my entire head of hair. The follow-through is lacking. Because of the lack of communication I am returning the product. A call or email to eSalon should get a person to listen and help the customer to find a resolution AND it would be nice to follow-through, especially if there was a concern. In this last experience, an email from the colorist BEFORE they sent another box would be customer service.
Dion - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Please keep your eyes out for an email from us shortly.
POSTED BY:
Caitlin T.
March 9, 2021
Literally stinks
POSTED BY:
Caitlin T.
March 9, 2021
Dark ash blonde does not equal a redhead.
15vol doesn't lift and deposit at the same time and definitely don't apply to your scalp first unless you want awful root glow. My hair smelled terrible for 2 weeks after.
Caitlin - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
Cherie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ivey L.
March 9, 2021
My experience
POSTED BY:
Ivey L.
March 9, 2021
Very upset! I was sent what I had ordered. However, the light blonde color was anything but light. It was medium to dark blonde. And it took a month to get it. It had to be resent. So it took a month.
Ivey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandy M.
March 8, 2021
Not even close to the colour pictured.
POSTED BY:
Sandy M.
March 8, 2021
The colour was described as dark brown with warm tones. I now have a hideous red/purple hair colour which is closer to black than brown.
I’ve compared it to the photo online and there is no resemblance. Very disappointed and have now purchased additional products elsewhere to remove the colour.
Sandy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica S.
March 8, 2021
Too dark
POSTED BY:
Monica S.
March 8, 2021
Way too dark color. My hair isn’t any form of blonde. It’s a shit brown. Now I have to spend more money to go to a salon to correct this mess. I want my money back.
Monica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elizabeth J.
March 8, 2021
Strawberry
POSTED BY:
Elizabeth J.
March 8, 2021
I my color is strawberry blonde and I want itbetween light blond an very light blonde. I follow direction and it still comes out strawberry blonde. I can buy platinum blonde from walmart for 7 dollars and the color is fine. This is the 3rd time from you and it is still too much red hue for my taste. I need this corrected or cancel my subscription.you say satisfaction guarantee and I am not satisfied.
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Krista L.
March 8, 2021
Overall I like it.
POSTED BY:
Krista L.
March 8, 2021
The coverage is great, it covered all my grey hairs and is lasting. The color is pretty but a smidge lighter than my current color. The feel of my hair post dying isn’t great. It’s dried out and crusty.
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Rosa T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon S.
March 8, 2021
Wasn’t happy
POSTED BY:
Sharon S.
March 8, 2021
Was not what I had requested... wanted ash blonde without yellow or gold in it... my hair was definitely golden blonde...
Sharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ruby C.
March 8, 2021
Awful
POSTED BY:
Ruby C.
March 8, 2021
Well my hair has not changed colour at the top and has just turned grey at the bottom. Waste of money.
Ruby C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Whitney W.
March 8, 2021
did nothing
POSTED BY:
Whitney W.
March 8, 2021
I received my color, follow the directions exactly. After 30 minutes, I washed it out and nothing. Absolutely no color deposited on my hair. I am so disappointed
Whitney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Xxxx
March 8, 2021
Cancel Subscription
POSTED BY:
Xxxx
March 8, 2021
I didn't order second set!
But yet have been charged!
If this didn't happen I would have maybe considered reordering!
Sherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Casey K.
March 8, 2021
Horrible
POSTED BY:
Casey K.
March 8, 2021
Had to get to a professional salon cost me 3oo to fix my hair and I have to go in one more time. I was told hair color given is for older woman to cover grey
Casey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda T.
March 8, 2021
Please just go to the salon
POSTED BY:
Amanda T.
March 8, 2021
I have a hard time believing eSalon personalizes dye mixtures. I specifically detailed what I did not want from this dye and what I got was exactly that. The color didn't look like what I chose, and it was uneven on the roots and length. Don't use this.
Amanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Louisa R.
March 7, 2021
Very dissapointed
POSTED BY:
Louisa R.
March 7, 2021
I have a few grey hairs and i was very disappointed that after following the instructions to the letter the dye did not colour them. I had also requested a warm toned brown instead my hair came out near black.
Louisa R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqui H.
March 7, 2021
Rip off!
POSTED BY:
Jacqui H.
March 7, 2021
Developer bottle damaged and leaked so never able to use, also was not aware of the ‘plan’ they put you on and how to cancel it, rip off!
Jacqui H. -Thank you for reaching out! We are so sorry to hear your order arrived damaged. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order.
POSTED BY:
Jin D.
March 7, 2021
Disappointing
POSTED BY:
Jin D.
March 7, 2021
A lot of work to be disappointed in the end, finished colour Is not what I asked for. How do I cancel this subscription?
Jin D.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane M.
March 7, 2021
Horrific!!!
POSTED BY:
Diane M.
March 7, 2021
After following the instructions to the letter, I now have blue/green/grey hair!!! So angry!!!
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lenore Z.
March 6, 2021
sort a dissapointed.
POSTED BY:
lenore Z.
March 6, 2021
My first order and the bottle of color leaked all over the box. :(
Esalon took care of this. Their customer service is amazing!!! :)
Andrea L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Samadhi W.
March 6, 2021
No change to my natural hair colour at all
POSTED BY:
Samadhi W.
March 6, 2021
I just did my colour today after been so excited for the whole week .but unfortunately my hair is just the same colour as before. Will not use them again. So disappointed 😞
Samadhi W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jane H.
March 6, 2021
Grey coverage
POSTED BY:
Jane H.
March 6, 2021
This did not cover my outgrowth of grey hair which is now almost 2”. Very disappointed! And I followed directions exactly.
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gemma B.
March 6, 2021
Fantastic set
POSTED BY:
Gemma B.
March 6, 2021
I love how easy this was and everything catered for. The colour wasn’t right for me as trying to get red out of hair and now got red back. However the whole experience would be good for someone who isn’t trying to colour correct hair.
Gemma B.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Helen H.
March 5, 2021
Sends my hair orange
POSTED BY:
Helen H.
March 5, 2021
I’ve stopped using these products as despite salon adjusting the dye it sends my brown hair an awful shade of orange
Helen H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gabrielle Jo R.
March 5, 2021
The dye made no change to my hair Colour
POSTED BY:
Gabrielle Jo R.
March 5, 2021
I’m very disappointed as the dye had no effect at all on my hair, it did however make my hair feel very nice and soft but that’s not what I paid for.
Gabrielle Jo R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebekah B.
March 5, 2021
My hair came out orange.
POSTED BY:
Rebekah B.
March 5, 2021
My hair came out orange. I received no reply from my email requesting refund.
Rebekah - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tracy D.
March 5, 2021
No gray coverage
POSTED BY:
Tracy D.
March 5, 2021
Wasted time on the whole process. Absolutely ZERO gray coverage.
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen M.
March 5, 2021
Darker than expected
POSTED BY:
Karen M.
March 5, 2021
This was a bit too dark and I would have preferred a shade light with more of a red tone in it.
Karen - Thank you for sharing your feedback with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon checking your account, we have noticed that you have already informed our colorists to resolve this issue and adjust your shade. Please, let us know if you need anything else, and we'll wait for your next feedback!
POSTED BY:
Tina W.
March 5, 2021
The presentation is lovely
POSTED BY:
Tina W.
March 5, 2021
The end colour was lovely but the root colour was far to light, despite following all the instructions, the roots still remained a lot lighter than the ends. I have requested that my root colour be changed.
Tina - We truly appreciate your feedback, and we hope you will love your reformulated color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. If you need anything else, you know where to find us!
POSTED BY:
Cassidy, L.
March 5, 2021
Colour didn’t take
POSTED BY:
Cassidy, L.
March 5, 2021
Was really looking forward to this deep brown and violet colour did all the steps was really careful to follow instructions and unfortunately it barely even covered my grey and there was literally NO violet colour that appeared not even on my roots . Very disappointed because it takes time to do and then to have nearly no success felt like a waste of time
Cassidy, L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janette B.
March 5, 2021
Kit looked really good
POSTED BY:
Janette B.
March 5, 2021
Pleased with items in kit, decent gloves for a change! Good instructions However this product produced a good colour but at the expense of the condition of my hair. I have used many colours in the past and none have left my hair completely dry and parched like this one. I have tried various conditioning treatments since using the colour but to no avail. I have decided to cancel my plan if only I could find info on how to do that!!!
Janette B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
MJ W.
March 5, 2021
Not happy
POSTED BY:
MJ W.
March 5, 2021
Very very thick when color was put into developer,would not squeeze out lid,
Color is very dull looking this is not like what I had before
MJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley S.
March 5, 2021
Wrong color for the 2nd time
POSTED BY:
Ashley S.
March 5, 2021
My first hair color left me with orange hair. I wanted a medium blond and it came out very orange that only got worse as the days went on. I was offered a free color change and decided to do so, and was assured it would not be orange/ red. I specifically asked for no reds in it at all. I tried the new color and my hair still has a lot of reds in it. It is very coppery and brassy looking. I’m very disappointed with my color again and regret dying my hair. I was really just hoping for a little fresher look when I started, and instead I now have hair I’m embarrassed about.
The hair dye itself did not damage my hair at all. I do like that about this product. My hair still feels very healthy after dying it twice in a row. I’m also glad there weren’t any strong odors when mixing and applying the dye. It seems like a quality dye, but it’s just so unfortunate the color was not what I wanted or requested at all
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Katherine S.
March 5, 2021
It did nothing
POSTED BY:
Katherine S.
March 5, 2021
I ordered a light brown and I followed the instructions exactly and my hair is still a medium blonde all over.
Katherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gina S.
March 5, 2021
Little effect
POSTED BY:
Gina S.
March 5, 2021
The dying process was very time consuming. In the end, I still had straggling grey hairs at the front over my face as well as stragglers throughout. I believe I did a good job saturating. Nobody noticed I had even colored my hair.
Gina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan B.
March 4, 2021
It was too dark & it didn’t last past 10 washes
POSTED BY:
Susan B.
March 4, 2021
The color was darker than I wanted so the colorist has adjusted it. The solution was hard to get to come out of the bottle & was hurting my wrist squeezing it & it would come out in clumps so that part got really messy. I will just make those clothes my coloring hair clothes. But I had to cut the end of the bottle to get it to come out easier. Not a huge deal -but was a bit frustrating. The color between roots & the rest of my hair turned out well. My hair felt a bit dryer after the color- will try again to see if that is dry damage (more harsh on my hair than Clairol) or just a fluke. I would like to see how long this color lasts to see if it’s worth the cost. It didn’t cover the gray around my face & temples like it should have & I saturated those areas. Will try it one more time to see if it’s a much better experience to justify the cost over clairol box that I normally use. I’m hopeful that this turns into a partnership but just not convinced yet.- I plan to cancel - stylist said I must go darker to cover gray but drugstore brand lighter shades cover better at a fraction of the cost. HIGHLY DISAPPOINTED.
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gina S.
March 4, 2021
color never stays in
POSTED BY:
Gina S.
March 4, 2021
This is my 2nd time trying eSalon and both times the color never stays in long , never stays vibrant I get better results with box at home hair dye.
Gina - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Joanne E.
March 4, 2021
Brassy
POSTED BY:
Joanne E.
March 4, 2021
The hair color formula sent to me made my hair a bright, brassy orange color. It had no blonde at all, just orange, which I was trying to avoid any color that would make it brassy. The light pearl did not work.
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jennifer D.
March 4, 2021
Coverage lasted 2 weeks
POSTED BY:
Jennifer D.
March 4, 2021
My first few colorings we great but the last one my color was gone after two weeks.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kellie B.
March 4, 2021
Not what I was hoping for
POSTED BY:
Kellie B.
March 4, 2021
Followed the instructions, and it didn't cover my grays. I've had better coverage with cheaper dye.
Kellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
POSTED BY:
Kiria C.
March 4, 2021
I cant give less than one...
POSTED BY:
Kiria C.
March 4, 2021
My hair looks like a horrible red sofa. I can't even go out like this. Not sure how to fix it. I bought the brown copper and looks like a cheap temporary red farmacy color. I wish I could attach a pic to this review. I look like a clown and I did step by step.
Kiria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristina L.
March 4, 2021
I want to love it
POSTED BY:
Kristina L.
March 4, 2021
My roots took the color beautifully and are the gorgeous copper color I wanted and grew up with. My ends didn't take any color and are the same brown with red showing through in the sun that I was trying to cover. (I have always had redish auburn hair naturally and switched it up and went purple. My job was not pleased so I went brown to cover the purple.) I'll keep trying because I love the copper.
Kristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marsha W.
March 4, 2021
Change color
POSTED BY:
Marsha W.
March 4, 2021
I asked to go darker with a red tint, I was still receiving the same color. My coloring assist didn't fix my request.
Marsha - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Cynthia G.
March 3, 2021
Light Set
POSTED BY:
Cynthia G.
March 3, 2021
Used the Light Set exactly as directed and there was no change in my hair color. Very disappointing.
Cynthia - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Andrea H.
March 3, 2021
Unsatisfactory
POSTED BY:
Andrea H.
March 3, 2021
Colour was great when first applied but then it only lasted a couple showers and it was suppose to be the permanent one
Andrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dee H.
March 3, 2021
Same problem
POSTED BY:
Dee H.
March 3, 2021
I thought esalon could help but no I have the same problem with other box hair dyes out there but worse coz it made my hair even darker.
Dee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jane R.
March 3, 2021
Trying to get the color right
POSTED BY:
Jane R.
March 3, 2021
It's still darker than I would like... still pretty..
Jane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jo M.
March 3, 2021
Hair color by mail? Don't hold your breath.
POSTED BY:
Jo M.
March 3, 2021
Entering week 3 since I ordered my first hair coloring kit from ESalon, and no sign of delivery from the USPS. I'm canceling...I'll go back to picking and purchasing my own hair color from a store, since the USPS has become completely unreliable. It's a shame ESalon can't use other carriers--UPS seems to be delivering fine these days.....
Jo - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation right away!. Keep an eye on your inbox for more details.
POSTED BY:
Jan K.
March 3, 2021
Still too drab
POSTED BY:
Jan K.
March 3, 2021
Easy enough to do, and nice and shiny, but I'm still getting mousy hair without enough red/copper.And it says 100% happy or your money back, but how do i complain, there are no contact details!
Jan K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tiffany Q.
March 3, 2021
Not the color I wanted
POSTED BY:
Tiffany Q.
March 3, 2021
I followed the steps and my hair looks fine, but it is far from the blonde/light beige I picked from the pictures. It’s way darker then the sample picture implied.
Tiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Gail M.
March 3, 2021
Mahogany blend
POSTED BY:
Gail M.
March 3, 2021
Gave one star for texture as it has made my hair softer and thicker looking. I wanted violet mahogany but was sent a brown mahogany blend.
Gail M.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynn C.
March 2, 2021
Not happy with color
POSTED BY:
Lynn C.
March 2, 2021
Please cancel this I can not deal with coloring my hair
Lynne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carla B.
March 2, 2021
Custom color set
POSTED BY:
Carla B.
March 2, 2021
Color was not what i wanted, faded in just a few days & grey showed thru with in 2 days. I followed directions exactly the way they were written
Carla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Beth W.
March 2, 2021
Too Brassy
POSTED BY:
Beth W.
March 2, 2021
I use and wanted an Ash blond color so it didn't look orange. It looks terrible and now I'm stuck with two more shipments that I didnt want.
Beth - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Terri D.
March 2, 2021
Nice
POSTED BY:
Terri D.
March 2, 2021
Loved the little pink box.
It could be my hair but the color result should have had an ash tone to it. It turned my hair an auburn brunette. The kit said it was for roots only but that was not my intention. I wanted an all over ash blonde. The kit was nice. The result, not so much. I probably won't purchase again. I paid a premium price for all over color and what I received was a root touch-up. Disappointing. Live and learn.
Theresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right
POSTED BY:
Colette O.
March 2, 2021
Colour
POSTED BY:
Colette O.
March 2, 2021
I put in the colour two weeks ago and followed the enclosed instructions carefully and am very happy with the colour - but I am seeing re-growth and a couple of grey hairs - should I be seeing this after only 2 weeks? I don't expect to see re-growth and greys after 2 weeks. I wouldn't see similar in a box of colour purchased in a pharmacy.
Colette - Thank you for sharing your experience with us. We’re so sorry to hear that you were disappointed by the results of your color application. We'd love to work with you further to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
december B.
March 2, 2021
Color never arrived
POSTED BY:
december B.
March 2, 2021
My color never came in and im not sure why. I want to cancel my next order and any orders after that.
December - We’re so sorry to hear that your order is yet to arrive. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Annie H.
March 2, 2021
the colour is very dull and dark
POSTED BY:
Annie H.
March 2, 2021
the colour outcome is very dark and dull compared to the picture of my hair I uploaded of what is is always like after I leave the hairdressers. I specifically stated that I wanted bright orange and this is not at all what my hair looks like it is a dull auburn and the slight orange tone that can be seen on the ends in the sunlight has not taken on the roots, so when my hair is up it just looks mousy brown and very boring. on the positive side the condition of my hair has not been impacted and the tint rinse makes my hair shiny but I am not at all satisfied with the colour :(
Annie - Thanks for sharing your experience with us. We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Margie O.
March 2, 2021
Does not cover well grays
POSTED BY:
Margie O.
March 2, 2021
Tried for 3 months. Nice presentation but not happy with product
Margie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michelle F.
March 2, 2021
really bad colour
POSTED BY:
Michelle F.
March 2, 2021
I asked for a color change and I got the same again. so I wont be ordering again.
Asked for less brown and more red and copper, didn't happen. Cant say you got my request right in the beginning.
The perils of online shopping.
Michelle F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTED BY:
Amy L.
March 2, 2021
ZERO grey coverage
POSTED BY:
Amy L.
March 2, 2021
Absolutely ZERO grey coverage. Will not buy again, very upset. Wanted to color my hair to cover my grey before my wedding, selected a color to match my natural color which happens to be darker than my previously colored hair... Now I have BEAUTIFUL dark hair with TERRIBLE silver grey strands - looks awful.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie A.
March 1, 2021
Not recommend
POSTED BY:
Stephanie A.
March 1, 2021
My hair is coming out in clumps after using this!!!!! Cancelled immediately and do not recommend.
Update: to make the extreme hair loss even worse, the color (which looked great afterwards) has no faded into some awesome hot roots!!!! Even using the tint rinse, it did nothing. Directions followed to a T- so now I have to go into a salon, which i was trying to avoid by trying esalon in the first place!!
Disappointed I wanted dark blonde instead I have ginger orange hair not happy.
POSTED BY:
Abi P.
March 1, 2021
Sadly for light blondes its hard to get it right, maybe darker tones hair it will work not for me . I wanted dark natural blonde now I have ginger hair .
Abi P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Mindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Lillian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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