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Don’t use Demi permanent if trying to grow out grey hair!
POSTED BY:
Jamie C.
April 7, 2021
I decided to grow out my grey hair last spring. My last permanent color was May 1. After 5.5 months of zero color, I consulted esalon about using demi permanent color to help with the demarcation line. I used their product 3 times with the last color 4 months ago. I wash my hair every other day and the color is very much still there even though I’ve washed it roughly 60 times. They said it would wash out completely around 24-28 washes. I am so disappointed that I have lost months of growing out my grey hair. I highly advise against using their demi color if you are trying to grow out your grey hair! Also, why is there no search option in the reviews? How can anyone find anything in over 50,000 reviews? If there was a search option, I would have searched for Demi reviews and likely found that others had similar complaints about the Demi color not washing out.
Kathryn R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda Z.
April 7, 2021
Don’t do red or auburn
POSTED BY:
Amanda Z.
April 7, 2021
I wanted a bright vibrant red, which is practically what my hair already was, it turned my roots copper orange, and the rest brassy red. On top of it that was the worst smelling hair dye I’ve ever used. I do not recommend using this hair color if you want red or auburn
Amanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Karin M.
April 7, 2021
Fake-Looking Color and harsh chemicals
POSTED BY:
Karin M.
April 7, 2021
Color didn't come out at all like the color I ordered. It's literally a medium version of clown orange. It was supposed be "dark brown copper". Absolutely terrible. The coloring itself was super strong smelling. Going back to Madison Reed!
Karin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Beth S.
April 7, 2021
Not enough grey coverage
POSTED BY:
Beth S.
April 7, 2021
Tried twice, all color washed out within 2 weeks in the front of my hair. It’s not new growth.
Beth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele O.
April 7, 2021
Not satisfied
POSTED BY:
Michele O.
April 7, 2021
It did not even color my gray was very disappointed will not order again
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angel T.
April 7, 2021
Bad
POSTED BY:
Angel T.
April 7, 2021
I tried the company three times and even stripped my hair to bleach blonde and all of the three times my hair turned red. When all I wanted was ash blonde
Angel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer L.
April 7, 2021
I just want to speak with someone!
POSTED BY:
Jennifer L.
April 7, 2021
This particular order was fine. Now, I’m trying to change my hair color & I’m told that I need to place an order first- so, I’m suppose to order & pay for a color that I no longer want, and then have it changed, hoping that the change is what I receive... I do not understand this process at all... I’ll go back to my stylist, at least, I can have a consultation discussion with her prior to paying for it.
Jennifer - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to crafting your next custom blend. Keep an eye on your inbox for more details.
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Greeneyes0417
April 7, 2021
Not what I expected
POSTED BY:
Greeneyes0417
April 7, 2021
No gray coverage and color did not last. I was excited about trying this product and was left disappointed.
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Frances A.
April 6, 2021
too dark
POSTED BY:
Frances A.
April 6, 2021
this is too dark for me. I think i need a light brown.
Frances- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Katie C.
April 6, 2021
Color was not at all what I expected; ended up multi-colored.
POSTED BY:
Katie C.
April 6, 2021
After my last two colors, which weren't what I was hoping for (first one didn't cover gray at all. I was told it was because it wasn't permanent, so they changed it for the second coloring). This time around, I told them I still needed more gray coverage and that I didn't want the color to be so dark. I got my color and the directions had one color for the roots, which I did, and another color to be applied just below the root line - where I'd applied the root color - and spread throughout the rest of my hair. I followed the directions to a T, wanting to finally have the color I was hoping for. It is SO BAD. The color is not only still just as dark, it now has an orange tinge to it, especially in sunlight. Also, because of the two different colors for roots and the rest of my hair, there is a distinct line where you can see two obviously different colors. I wear a hat almost every time I'm outside now. All I can say is, thank goodness I'm now vaccinated so I can go to my stylist and pay her to fix this. I was very excited at the idea of professional quality at-home hair color, and ended up sorely disappointed. This was a waste of money and time.
Katie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Susan D.
April 6, 2021
Love the color. Dries out my hair.
POSTED BY:
Susan D.
April 6, 2021
My color was beautiful, but my hair was so dry and brittle afterward.
Susan - We're truly sorry that our color has not fully met your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Bethany K.
April 6, 2021
Definitley dark blonde not medium blonde
POSTED BY:
Bethany K.
April 6, 2021
Average colour. Very even tonal finish. Roots nearest scalp are a bit too warm. Overall colour too dark. A medium ash blonde....looks far more like a dark ash blonde. Which is a shame, because that's a colour thts very blah. Hair feels really dry and coarse now.
Bethany K.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Samantha A.
April 6, 2021
Love the process, don't love the color
POSTED BY:
Samantha A.
April 6, 2021
When my color set arrived, I loved using the product. I thought it was adorable and easy to do. Following the wash out, I feel like my roots are SUPER orange toned and then my ends really didn't show much difference in color.
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sheri K.
April 6, 2021
I wasn't terribly impressed.
POSTED BY:
Sheri K.
April 6, 2021
The process was more difficult that I anticipated and the color was much lighter than I had hoped. How do I stop the subscription?
Hi Sheri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debi B.
April 6, 2021
Custom color set
POSTED BY:
Debi B.
April 6, 2021
I talked to Brianna and told her I wanted a color that they had on their website of a woman pictured. So she asked me to post that picture and to post my picture now currently, I had already posted a picture pre Covid. She said once those were posted she would get my color going and send it out. I was under the impression that she was looking for the pictures and that that would be done. I guess that wasn’t the case. I waited and waited and nothing was done so I called back in and got Pam. She said she was also a colorist. Trying to explain the situation she said she could help, so I trusted her. She said that they would expedite shipping and they did which was great. The colorist ended up being someone else and I didn’t get the color I asked for. I saw that it was medium blonde, I am not medium blonde but then it had extra chemicals that they hadMixed in so I trusted them. You can’t tell until it’s done. I’m a medium blonde now. Was not before.
Debi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
LeAnne B.
April 6, 2021
Previous dye not right
POSTED BY:
LeAnne B.
April 6, 2021
The 2nd to last dye was messed up, I told you and you sent me a free one. My hair has not recovered and is falling out.
LeAnne - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Egidija J.
April 6, 2021
Wrong colour
POSTED BY:
Egidija J.
April 6, 2021
Hi, I am so upset about the color, it could have been mixed somehow while being prepared.
I ordered Copper color. The result was unbelievable - my hair now is dark brown instead of copper.
Egidija
Egidija J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine P.
April 6, 2021
VERY Disappointed
POSTED BY:
Katherine P.
April 6, 2021
It did not cover my gray hair well nor is it consistent colour throughout.
Katherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Maria T.
April 6, 2021
First time user
POSTED BY:
Maria T.
April 6, 2021
I ordered a dark plum color. The results were not even close. Also, I didn’t have enough product for my long hair. Bummer.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hazel I.
April 5, 2021
Awful
POSTED BY:
Hazel I.
April 5, 2021
Roots went brown not black even though colour was blue black!!!. Did a patch test and was fine but my scalp is now full of scabs. Have two colours left I can't use waste of money
Hazel I. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deborah M
April 5, 2021
Color
POSTED BY:
Deborah M
April 5, 2021
This color did not cover the gray around the temple. My hair is not as soft as the other times and I smelled ammonia this time.
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Saskia N.
April 5, 2021
I am really unhappy.
POSTED BY:
Saskia N.
April 5, 2021
The color does not match the sample I chose and isn't close to what I chose.
Saskia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth P.
April 5, 2021
Not enough for my head
POSTED BY:
Elizabeth P.
April 5, 2021
Great color. However I only had enough to do 3/4 of my whole head.
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and application! We are so sorry to hear that the color was not enough for your whole head. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Trina P.
April 5, 2021
3 strikes your out....I should’ve taken the refund...
POSTED BY:
Trina P.
April 5, 2021
After having the color adjusted, my hair still isn’t black, just an ugly brownish red. Either the product is defective, the color combination is extremely off, or you don’t sell black hair dye. I rather buy box dye from the corner store, at least my hair would be black.
Trina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer A.
April 4, 2021
Not even close to color chosen
POSTED BY:
Jennifer A.
April 4, 2021
Received and though the product is nice and packaging the color is not what I selected . Also the odor was very strong and burned my eyes.
Jennifer A.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt that the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie L.
April 4, 2021
Made my blonde hair red
POSTED BY:
Stephanie L.
April 4, 2021
Followed directions but still ended up with brassy red hair. I will now have to color my hair brown to cover up the orangey red color.
Stephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
bally B.
April 4, 2021
Lovely non toxic
POSTED BY:
bally B.
April 4, 2021
My hair colour did not have any strong smells and did not irritate my scalp. It was very soft & foamy which was nice. But, the only draw back for me is that it did not take too well on my greys, even though i followed the instructions fully, and also would have liked some different tones in the colour ( like in the adverts).
bally B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Colleen C.
April 4, 2021
Too dark
POSTED BY:
Colleen C.
April 4, 2021
Color was too dark of a red, when I asked for copper red.
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Malinda K
April 4, 2021
great color very strong ammonia
POSTED BY:
Malinda K
April 4, 2021
Where does the color come from there is a very strong ammonia smell
Malinda - We’re truly apologize for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to further discuss this matter.
POSTED BY:
Mandy W.
April 3, 2021
Don’t order off this company
POSTED BY:
Mandy W.
April 3, 2021
My ash blonde has come out orange, I’ve emailed them this company has done nothing to rectify issue even with numerous emails from myself
Mandy W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carol C.
April 3, 2021
Some Disappointment
POSTED BY:
Carol C.
April 3, 2021
I’ve been using ESalon for a couple of years and I was impressed with my products & hair color. I did have to adjust the shade because it was too bright & coppery. So I had it toned down a bit. It was great at first. But I’ve noticed the past 2 times have not been very good. My grey doesn’t seem to be covering very well and my hair has a sort of a peachy tone. I feel for the price it’s not meeting the high quality it did in the beginning.
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy W.
April 3, 2021
Didn't cover my gray!
POSTED BY:
Amy W.
April 3, 2021
I was so excited to try this. My sister-in-law recommended it. I was worried about the color, but the color was fine. The problem is that it doesn't work to cover my gray which is why I color! I followed instructions exactly. I was even worried that 30 minutes would be too long and it would damage my hair. I don't think the color did any damage, but if it doesn't cover gray I'm better off with the box for 7.99 at the drug store. I'm sad.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Meghan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Suzanne M.
April 2, 2021
Color
POSTED BY:
Suzanne M.
April 2, 2021
Wrong color darker than normal. I already sent one in. I wasn’t happy with the coverage my gray still was showing thru
I tried this and it took longer than putting any other hair colour on. This I could live with if it wasn’t for the fact that the end result was a horrible colour and my hair felt like straw. The only good thing I can say is the conditioner smells lovely and goes on with the promise of shining, great feeling hair. This wasn’t the result sadly. All in all I found it not something I would ever use again or advise others to try. I’ve asked to unsubscribe from emails but I still get them. Maybe after reading my review you will stop contacting me. I will never use your products again. Oh, one more thing, it didn’t even cover all my grey hair, which isn’t that much but at the sides so noticeable. Sorry, but you asked for a review and I gave you my genuine thoughts and experience. No offence to ginger haired people but this isn’t the colour I asked for. Thank goodness for colour removal products. An expensive lesson learned. You say not 100% satisfied it’s on us! I would like you to refund me for the order as I am not satisfied at all. I hope you are honest enough to stick to your guarantee of refund if not happy
Good morning! Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Imola- Leah N.
April 2, 2021
Not trustable colour...
POSTED BY:
Imola- Leah N.
April 2, 2021
After the second wash my hair actually turned out medium brown! The ends are darker, what I ordered it was a medium copper colour but defo there’s something else as well in it! Not at all happy with this shit result, I will need to look for a top hair colourist and explain the situation that who knows how much will cost me! Am convinced the hair colourist did not listen to my hair colour wish and just put in the bottle whatever was over left! Not fair at all, disappointed, my hair desire was medium copper, but this hairdye does not contain copper at all!!!! Learned my lesson, never again!!!! Listen, ask questions, get into details, don’t just rush to get the money because is not worth at all!
Imola- Leah N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tari R.
April 2, 2021
What color?
POSTED BY:
Tari R.
April 2, 2021
This did nothing for my hair except leave it with an orange tint. I specifically asked for light ash brown with no brass. I do not recommend this if you're trying to avoid orange brass.
Tari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan C.
April 2, 2021
Help
POSTED BY:
Susan C.
April 2, 2021
This shade made my hair too red. I want my hair to be lighter not darker.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel M.
April 2, 2021
DO NOT GET THIS PRODUCT! TURNED MY HAIR PURPLE!!!!
POSTED BY:
Rachel M.
April 2, 2021
The custom color that I received turned my hair a magenta purple-ish pink color. I was nervous to use this product for the first time so I followed the instructions exactly. The dye did color my hair, but the color mix they sent was completely wrong. As soon as I saw that my hair was not the correct color I instantly called them. They offered to send me a new custom color correction kit OR to get a full refund. I told them that I had an important meeting in 3 days time and needed the color correction kit FAST! They assured me that they would offer me the priority shipping to get this color correction as soon as possible. They do not offer overnight shipping (although I think that they should for these types of emergency instances). So here I am waiting for my new custom color kit. It's been 2 days and IT STILL HASN'T SHIPPED! The lack of customer service and care by this company is appalling and in the meantime I've been walking around with my purple hair. And to have this important meeting with this purple hair. Gulp. I'll never use them again!
Please be very careful about putting anything on your hair form this company, because if it's wrong, they don't care.
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Trisha O.
April 2, 2021
Not Happy
POSTED BY:
Trisha O.
April 2, 2021
I did a strand test and sadly not pleased with the shade I received.
Trisha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Nicole S.
April 2, 2021
Color is too dark
POSTED BY:
Nicole S.
April 2, 2021
I would recommend esalon team can reach out to their customers before customizing their colour products .
I would like to get my hair colour a little bit lighter this time but I just only got the colour for touching up my root and refreshing my hair colour with dark brown colour :(
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Paula - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pauline M.
April 2, 2021
Bottle of color leaked
POSTED BY:
Pauline M.
April 2, 2021
I received my last color and some of the color leaked out of the bottle. Lid must had not been on properly . I have pictures if you need them.
Pauline - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Nicole B.
April 1, 2021
Very mismatched results!
POSTED BY:
Nicole B.
April 1, 2021
I've loved Esalon before, but this did not work for me at all! The 2 bottles I received didn't blend well before so I was left with a glaring Ombre result. The ends appeared very brassy while the roots were dull. I'd try again, but will be steering clear of red tones in the future.
Nicole -We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Hinda B.
April 1, 2021
Hair Loss
POSTED BY:
Hinda B.
April 1, 2021
This product was very harsh on my hair. It caused my hair to become dry and to fall out. I would not recommend esalon or their products. I have used many different types of hair coloring systems in the past, and this one was the worst. I have never experienced as much hair damage and hair loss as I have with esalon products. Avoid.
Hinda - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah M.
April 1, 2021
Not a great colour
POSTED BY:
Sarah M.
April 1, 2021
Order number 3 and even after providing photos, plus going into a lengthy description of the colour i needed, they were still not able to provide the colour I wanted. So have reverted back to shop bought colour which is exactly the colour I wanted.
Sarah - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Ann F. E.
April 1, 2021
Wrong color for me
POSTED BY:
Ann F. E.
April 1, 2021
My colorist at E-salon has been wonderful to work with me to get the right color. The last mixture did not cover my gray and changed my hair color to anything but strawberry blonde as I requested. Very disappointed because I wanted my new color by Easter.
Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marissa R.
April 1, 2021
My roots Aint what they were in my 1st colour
POSTED BY:
Marissa R.
April 1, 2021
My daughter put my color on perfectly like she did each time. I was unhappy and disappointed to see that the color wasn't the same as the 1st time. it was brassy and had an orangey red tone. The 1st time you sent my color it was totally amazing. I could not get over how my hair looked exactly like my real color. I couldn't tell the difference from my roots to my hair. I was in shock and absolutely loved your product. But when my daughter was done doing my hair this time you could tell Immediately that it did not match 😭 the original hair color that you made for me And my hair color
Marissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Samantha - Thank you for sharing your feedback with us. We are sorry to hear that our color did not provide the grey coverage you expected, and we'd love to adjust your formulation until it’s just right. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Monika M.
April 1, 2021
Virgin Hair
POSTED BY:
Monika M.
April 1, 2021
Since I haven’t colored my hair in 2 years I had what the call virgin hair. I have about 20 % grey mostly around the temples and front. My hair had a natural sheen before coloring and to me at appears kind of dull now. They suggested to go a bit lighter than I had planned so I went with their suggestion since we know color usually comes out darker than expected....well not this one! So I have dull and light hair now.
Monika- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Marita W.
April 1, 2021
This new tweaked color is horrific!!
POSTED BY:
Marita W.
April 1, 2021
Chrystalle has always mixed my color & it is usually perfect.....however,the latest set which was created by a MONIQUE arrived a few days ago & which I used yesterday.It is NOTHING CLOSE TO THE COLOR I WANT!!
I asked for a little more red BUT this turned out PINK .....almost like a dark fashion red.......looks like a red setter dog!!I am FURIOUS.For the next batch please return to the ORIGINAL formula.I don*t know how I am going to make this color acceptable to me......my hair is ruined!!
Marita - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelby R.
April 1, 2021
Smell was horrible
POSTED BY:
Shelby R.
April 1, 2021
The smell of the color was so strong it made my eyes water and I followed the directions to a T and it burnt my scalp.
Shelby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Customer
March 31, 2021
Not happy
POSTED BY:
Customer
March 31, 2021
After I colored my hair I have two different colors, I request a color adjustment, and colorist recommend same color, and they charge me for the corrective color.
Customer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chloe S.
March 31, 2021
Disappointed
POSTED BY:
Chloe S.
March 31, 2021
I asked to lighten my color from dark brown intense pearl to medium golden brown. I assumed that with “custom color”, I would achieve something somewhat decent. Very disappointed, my hair is not any lighter. It’s still very purple. The ends are dark. Seems like my ‘colorist’ Just threw in some medium brown dye and called it a day. I just spent over $40 for my hair to look awful. The tint brush that was left out of my last order was supposed to be included, free of charge, and once again, is not in my order.
Chloe - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Siobh
March 31, 2021
Terrible!
POSTED BY:
Siobh
March 31, 2021
My roots were a completely different colour to the rest of my hair, and the greys were completely resistant. I followed the instructions re application, but to no avail. I emailed about the poor results and heard nothing from esalon. I won’t be ordering again!
Siobhán - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nicolle L.
March 31, 2021
Turned my hair orange
POSTED BY:
Nicolle L.
March 31, 2021
Wanted a nice light blonde and got orange. Out of box store dyes don’t even turn my hair orange
Nicolle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aimee P.
March 31, 2021
I asked for a warm brown and sent pictures!
POSTED BY:
Aimee P.
March 31, 2021
I was sent medium brown :(. No red or anything else added. Just medium brown. I’m so disappointed. I sent pictures and my current formula and neither were taken into account. I just wasted my money!
Aimee - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Darlene G.
March 30, 2021
Worst than any off brand dye
POSTED BY:
Darlene G.
March 30, 2021
Shitty stuff burned my mother's scalp and hair kept falling out. My mother panicked this stuff was going to make all of her hair fall out.
Darlene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather W.
March 30, 2021
Never received product
POSTED BY:
Heather W.
March 30, 2021
Never received Product I got product from you one time you have charge me three times you keep telling me you’re sending out other replacements and I don’t get them instead the color that you made for me was entirely too dark and I haven’t received anything else this is crazy
Heather - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Megan D.
March 30, 2021
NIGHTMARE! (ZERO stars)
POSTED BY:
Megan D.
March 30, 2021
I had blonde hair. I wanted to lighten my hair a bit, especially my roots, and cover a few grays. I submitted pictures and explanation of my goals. I ordered neutral light blonde color.... which turned my roots bright carrot ORANGE!!! when I called I was told that there was a mistake in the formulation and the colorist had mistakenly added too little toner. I was told that they could fix it however with a follow up color kit. a week later this arrived and I did it... now my hair is much, much WORSE. I ordered light blonde color (1-2 shades lighter than my blonde hair) but now have DARK red roots, DARK grayish brown long hair with BLUE streaks!!!!! I was told that they would send me other products to try to help this disaster which is great, except they keep CHARGING MY CREDIT CARD without my authorization!!!!!!!! and my original order has not been refunded. This is company is wildly incompetent and criminal!! Do NOT give them your credit card.
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anita O.
March 30, 2021
Still Grey
POSTED BY:
Anita O.
March 30, 2021
It didn't cover greys. Despite leaving it in for longer and using more product than I normally would, the results were inferior to an off the shelf root touch up product at a fraction of the price. So it's not for me.
Thanks
Anita O. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage. Based on Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
Macy L.
March 30, 2021
Costom colour
POSTED BY:
Macy L.
March 30, 2021
Gave good coverage and a nice finish but wasn't the colour I requested (chocolate brown with caramel tones) it was more like black/brown
Macy L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the grey coverage. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathryn M.
March 30, 2021
I hate red hair
POSTED BY:
Kathryn M.
March 30, 2021
Your color does not completely cover the color on my hair and it turns the roots red. Please discontinue my subscription.
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Valorie H.
March 30, 2021
Did not like my color. Waiting to hear back from my colorist :(
POSTED BY:
Valorie H.
March 30, 2021
I'm hoping for a different color and have a better experience. Trying to be patient as I wait to hear back from my colorist on what to do.
Valorie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jjan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kristina R.
March 30, 2021
A bit difficult to apply
POSTED BY:
Kristina R.
March 30, 2021
New to me - separating and defining the line to start and stop color was a bit challenging - I had to ask my husband for help. The color was nice though, and did not lighten to red/orange as other colors do. I liked the multi-color mix between light brown and dark blonde it gave. It was just hard for me to apply.
Kristina - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gemma W.
March 30, 2021
Not quite happy
POSTED BY:
Gemma W.
March 30, 2021
Again my roots were more orange than the rest. Hair feels smooth and silky and better grey coverage but I’m not 100% happy with the colour
Gemma W. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine N.
March 30, 2021
Not easy
POSTED BY:
Christine N.
March 30, 2021
I am trying to adjust my colour on my own and keep being prompted to write a note to colourist. Have adjusted my colour already once but it is still to dark. I will cancel my account now. Website was not easy to change preferences.
Christine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary C.
March 30, 2021
Wrong color
POSTED BY:
Mary C.
March 30, 2021
This red looks to fake. Too crayon for me. Not happy at all.
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stacy H.
March 30, 2021
Still looking for my color
POSTED BY:
Stacy H.
March 30, 2021
I have really liked the product and I feel like it covers my gray hairs well but I’m still looking for the right color. They have changed it up for me a couple times but it still isn’t right.
Stacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
April W.
March 30, 2021
Absolutely zero grey coverage
POSTED BY:
April W.
March 30, 2021
My last try with esalon. I have white hair coming through at my temples and they are hard to cover. I get some coverage most of the time but fades quickly. I asked for better coverage for the white/ grey hair and this time it literally did not even work. I guess back to the salon for help.
April - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Samira F.
March 29, 2021
Not what it used to be
POSTED BY:
Samira F.
March 29, 2021
I love the color, but... color fades faster than it used to & product does not give hair the shine it used to. Please go back to the original eSalon product it was amazing.
Samira- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Carol S.
March 29, 2021
Custom color no good
POSTED BY:
Carol S.
March 29, 2021
Custom hair colour great price but that's all. My hair was orange instead of a lovely burandy red. A big bunch of hair also fell out. Product very strong and eyes watered from the smell. Happy with shampoo and conditioner but won't be purchasing colour again
Carol S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Daniela T.
March 29, 2021
Not the red I wanted
POSTED BY:
Daniela T.
March 29, 2021
The colour is too light, not as deep and vivid as I wanted. Makes me look more ginger than anything. I will upload a picture to show what i was looking for.
Daniela M. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandi R.
March 29, 2021
You are better off buying a box from the store!
POSTED BY:
Sandi R.
March 29, 2021
It does not cover grey hair, my roots are way lighter than the rest of my hair, and the color is not what I expected. eSalon said that there would be a hint of violet, but it's more like burgundy.
Sandi- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kelsey B.
March 29, 2021
Color updated
POSTED BY:
Kelsey B.
March 29, 2021
Color updated to have more gray coverage and it’s a totally different color. Made roots practically orange.
Kelsey- We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lisa T.
March 29, 2021
Too red
POSTED BY:
Lisa T.
March 29, 2021
I wasn't too keen on the colour ,so I wouldn't use it again
Lisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Denise- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mohu S.
March 29, 2021
The color did not cover my greys
POSTED BY:
Mohu S.
March 29, 2021
I applied the color but it seems like it offered less coverage. The greys are still visible and soon roots also start showing up. Last time I applied I got itchy scalp and dandruff du to harsh chemicals
Mohu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catriona B.
March 29, 2021
Completely wrong colour, wouldn’t wash out
POSTED BY:
Catriona B.
March 29, 2021
The box and presentation was great, was really impressed and excited to get started. The dye smelt a little fishy but was easy to apply. Once the timer went off I spent over an hour trying to rinse out the colour, it was impossible. The water still wouldn’t run clear and I gave up before I broke my neck holding it under any longer. When I dried my hair I realised the colour was so unnatural and like a bright purple/red! I asked for brown/auburn. I’ve honestly had better results from a drugstore brand. I was so so disappointed :(
Catriona B.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Judith H.
March 29, 2021
Not the color
POSTED BY:
Judith H.
March 29, 2021
I try to get a light color and the color came out dark and my Grey's are showing.
Judith - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amber T.
March 29, 2021
Great color matching
POSTED BY:
Amber T.
March 29, 2021
So to start, I would say I was a little upset my order was way late. I was patient and did get another order shipped out after they contacted me about it. Which was nice that they asked if I had received it yet or not. Customer service was great and my questions were always answered within a few hrs it seemed. The product itself is good. I like the color I got and they did a fabulous job matching ( I have dark brown hair). I tried both ways of applying and prefer putting it in a bowl and using the brush. That’s about where the issues started for me. It says to fill bowl or bottle up with water and pour on head in the shower and rub that in. Well when you do that the product goes everywhere. I happen to have an all white shower curtain and it got on it. 🤦🏻♀️ The next time around I used my shower sprayer and just bent over the tub. It was better but still made a mess. I’m thinking this step is just going to be messy. I didn’t care for the shampoo or conditioner. The results are good. I wouldn’t say my hair looks like it does after my salon visit. My hair definitely wasn’t as shiny or feel as soft. Actually seems like it might be a bit frizzy but I won’t blame that on the color as of yet as I’ve only used it twice. After I thought about it, it’s cheaper for my colorist to do it because she gives free haircuts. All in all if you can’t get to your stylist then this product maybe a good choice for you.
Amber - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer P.
March 28, 2021
Disappointing
POSTED BY:
Jennifer P.
March 28, 2021
Using it for the first time. Very disappointing but it did not cover all gray. Which I don’t really have a lot gray .
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ud I.
March 28, 2021
Nothing like advertised
POSTED BY:
Ud I.
March 28, 2021
The color came out nothing like advertised. I will not be continuing with this product.
Ud - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle S.
March 28, 2021
Color did not cover my grays
POSTED BY:
Michelle S.
March 28, 2021
I had them add additional coverage for my grays but the color never covered. This was worse than any box color. My salon always got them covered so this is NOT like a salon. I don't have a lot of grays either. It may work for some but not for me
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer P.
March 28, 2021
Wrong color
POSTED BY:
Jennifer P.
March 28, 2021
Ever since the color was sent too dark, they have yet to send something to correct it. My hair should be red not brown with red undertones.
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Malgorzata S.
March 28, 2021
Regret
POSTED BY:
Malgorzata S.
March 28, 2021
My color turned to be yellow/orange not an ash blonde as promise.
Malgorzata - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robin C.
March 28, 2021
Wrong color two times in a row
POSTED BY:
Robin C.
March 28, 2021
I ordered a golden blonde and twice I have received a dark brown. They just can’t get it right
Robin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lisa T.
March 27, 2021
Rip off
POSTED BY:
Lisa T.
March 27, 2021
I used eSalon once and it failed to cover my greys. I had no intention of using them again and then without my permission a few weeks later they sent more product and took money my from my account without my permission. It seems I unwittingly must have signed up to a rolling contract. It was worded like a survey asking when I would be thinking of colouring my hair again. I had no idea I was ordering the product again.
Lisa T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Marianne P.
March 27, 2021
Smell Overwhelming
POSTED BY:
Marianne P.
March 27, 2021
Never even used the color kit.. ammonia smell was so overwhelming.. Would not expose my hair to this ammonia product!! In the garbage it went.. Money down the drain
Marianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leanne B.
March 27, 2021
So so disappointing
POSTED BY:
Leanne B.
March 27, 2021
So I thought I would try . Gave all the information and wanted to intense everyone copper one my hair. Followed the instructions to the second and now I have dark brown red hair . Absolutely not what I wanted at all
Leanne B. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Audrey Z.
March 27, 2021
Worst color ever and they sent another after I cancelled.
POSTED BY:
Audrey Z.
March 27, 2021
BE CAREFUL! DOES NOT COLOR GRAY!!! I HAVE BRIGHT RED ROOTS!!!!!! HORRIBLE!!!
Audrey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dianna F.
March 27, 2021
Crap
POSTED BY:
Dianna F.
March 27, 2021
I told y'all it turned my hair green...didn't hear from y'all
Dianna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Redberry
March 27, 2021
I have red hair. Who’s listening?
POSTED BY:
Redberry
March 27, 2021
The “made for me color” failed. It had very little effect on my hair. I wanted lighter hair and it actually made my hair subtly darker. I tried the color on my eyebrows. My eyebrows are blond so there’s no reason it wouldn’t work right? It had zero effect on my brows. Im confused? The one thing I can say is that the smell is pleasant and my hair feels silky smooth. But please help red heads. We are color challenged. I would ask for a refund if this were a salon.
Redberry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mandy C.
March 26, 2021
Greys still visible
POSTED BY:
Mandy C.
March 26, 2021
Sadly this application did not cover my greys at the root ? It normally does but I have visible greys immediately after - I used the colour on Wednesday and the short wiry greys in my roots are still showing :(
Mandy C. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Barbara E.
March 26, 2021
Color set
POSTED BY:
Barbara E.
March 26, 2021
Love the color but not even close to enough to cover all of my hair.
Barbara - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Petra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Darshana D.
March 26, 2021
Disappointed with the out come of the colour
POSTED BY:
Darshana D.
March 26, 2021
Not happy with the colour that has come out. It’s made my hair jet black and I ordered golden brown. The only reason I ordered online was due to the star reviews this website had. Unfortunately, now I have to wait until the colour washes out and I can re colour my hair.
Darshana D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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