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Did not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year.
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erin B.
May 10, 2021
Not very happy
POSTED BY:
Erin B.
May 10, 2021
My hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays.
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Niurka - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Aga T.
May 10, 2021
Soo much NOT what I wanted
POSTED BY:
Aga T.
May 10, 2021
I picked beautiful ginger colour. I got a rather dark brown with warm red hints instead.
Doesn't matter my hair stayed nice and soft after dying when I have to now go to the shop and after a bit of wait get my old colour. Now I look older and not like me.
I hate the result I got. I am angry, upset, disappointed.
Aga T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ruby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim B.
May 10, 2021
Awful
POSTED BY:
Kim B.
May 10, 2021
Blotchy, didn’t even color my roots, the last step to rub color into my roots is an awful awful experience. My scalp burned my hair felt dry and it looked terrible. Messaged colorist and got nothing back. Had to go back to box color die after all. Terrible experience
Kim - We're truly sorry that our color did not provide results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Mandy F.
May 9, 2021
Ordered copper blonde, got purple hair instead
POSTED BY:
Mandy F.
May 9, 2021
Utterly devastated. Ordered copper blonde and my formula said copper blonde, but it turned out dark mahogany instead, actually purple... can’t believe it. So horrible.
Mandy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
A P.
May 9, 2021
Ordered medium brown, got dark chocolate. Hair feels great, though!
POSTED BY:
A P.
May 9, 2021
The dark chocolate color is beautiful, don't get me wrong, and my hair feels healthy and lovely. On the other hand, I expressed a desire for a medium brown since this was my first time using eSalon. Maybe it will lighten up, but when I got was most certainly not medium brown. It is a lovely shade of deep chocolate. I have the unfortunate sensation that I will go back to the boxed stuff so I can count on a particular color. Thanks, though, for a great product.
A P. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Catherine L.
May 8, 2021
Did the same as the one before
POSTED BY:
Catherine L.
May 8, 2021
I asked for a lighter color without the red undertones and it did not change anything on my hair, they stayed the same
Catherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Julia K.
May 8, 2021
Rubbish - no better than box dye and expensive didnt cover grey
Julia K. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have contacted you via email and will be happy to assist in this process.
POSTED BY:
Sandra T.
May 8, 2021
They didn't send me what i requested
POSTED BY:
Sandra T.
May 8, 2021
Didn't cover my grey hair. Also i was expecting darker colour
Sandra T. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
POSTED BY:
Alice A.
May 8, 2021
Such a strong ammonia smell!
POSTED BY:
Alice A.
May 8, 2021
I was really excited when I received this kit, I loved all the personalisation and individual bottles. But upon opening the colours to I felt poisoned by the ridiculously intense ammonia smell that burnt my nose and it was therefore an unpleasant experience when applying on my hair. I like the resulting colour but it doesn’t appear to be very even so doesn’t seem worth the price and I’d rather go back to using a store bought one that at least isn’t going to stink out the place!
Alice A. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Cynthia H.
May 8, 2021
Missing items
POSTED BY:
Cynthia H.
May 8, 2021
I received my hair dye kit and was very surprised to not receive my whole kit. It is missing my shampoo and conditioner package and the stain remover and the gel to put around your face to help the dye wipe clean. The price has went up and now the quantity is going down. I would hate to move on to someone else.
Cynthia - We truly apologize that your most recent order arrived incomplete! We have reached out to you via email to see what we can do about remedying this situation. We value every client and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
Sylvia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel F.
May 8, 2021
No coverage
POSTED BY:
Rachel F.
May 8, 2021
My hair is fairly light. Followed the instructions and still hardly any coverage. I look like a pinky blonde
Rachel - We are sorry to hear that you were disappointed by the coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Helen L.
May 7, 2021
Colour doesn't last
POSTED BY:
Helen L.
May 7, 2021
Really disappointed. My first colour was... OK. This colour totally faded after the first wash. I ended up having to put a box colour on within 3 washes.
Helen L. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda K.
May 7, 2021
Waste of time
POSTED BY:
Amanda K.
May 7, 2021
Color didn’t turn out the way it showed, turned out looking very dark with red tones, exactly what I didn’t want! Could have gotten these results with a $5 store bought box. Very disappointed.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sammy
May 7, 2021
Reasonable
POSTED BY:
Sammy
May 7, 2021
Too much packaging detail. The 'openthebox' experience would work for those interested in it. First product joining deal is fair. Personally I don't like my own colour choice at all. I'm not sure whether to ditch the obviously way too, 'dark' to be natural look, or 'bear with it'. Im not sure if I'll have to cut it out or lighten.
Sammy - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sherrie O.
May 7, 2021
didnt cover grays
POSTED BY:
Sherrie O.
May 7, 2021
esalon recommended that i only cover my roots and the product they sent didnt even start to cover my gray hair. Not worth the price.
Sherrie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Hayley E.
May 7, 2021
Total money waste
POSTED BY:
Hayley E.
May 7, 2021
Leaves your hair like straw nothing at all like the colour you have asked for even when you cancel they still take £23 out of your bank.
Don't buy it will ruin your hair and waste your money would not recommend to anyone star should be a minuses it was pressed by accidentally
Hayley E. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa W.
May 6, 2021
Nope not for me, color doesn't last. Hair looks dull and Blahhh
POSTED BY:
Lisa W.
May 6, 2021
I love it... truly surprised by how natural the color looks. Now I just need to see how long the color will last.
UPDATE: Re-colored again, color does not last at all! Very dissappointed.
When I signed up for the service, I explained that my gray hairs are incredibly difficult to cover. I was reassured that this product was going to be custom-made to take care of this problem. After following the instructions to a T, my gray hairs were not covered at all. I now have nice vibrant dark hair with brilliantly bright gray hairs showing. Unfortunately, this is my second experience with the company and I was told they would make the product stronger for my coverage. I don't know if they failed put that memo in when making my Custom kit, or if their products are just not quality, but I am beyond disappointed. I would reconsider using this company if I were you.
Heather - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alex H.
May 6, 2021
Very dark
POSTED BY:
Alex H.
May 6, 2021
The colour was much darker than I expected I ended up having to remove it as it really didn’t suit me. It was a real shame as my hair felt lovely.
Alex H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
ANNIKA R.
May 6, 2021
Great colour but expensive
POSTED BY:
ANNIKA R.
May 6, 2021
Well packaged, covers greys but feel like it’s a big jump in price after intro cost
ANNIKA R. - Thank you for sharing your experience with us! We're so sorry to hear that you're not totally satisfied with our service. At eSalon, we create professional grade customized products to suit each client’s needs, and our expert stylists are available for consultation with every order for guidance. We hope that you consider using our service in the future!
POSTED BY:
Joyce H.
May 6, 2021
Too red
POSTED BY:
Joyce H.
May 6, 2021
Showed too much red. That’s one color I didn’t want
Joyce - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Elizabeth O.
May 6, 2021
Color faded
POSTED BY:
Elizabeth O.
May 6, 2021
Color was to light l, did not cover grey hair and faded within 2 weeks of shower.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Avin T. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley
May 4, 2021
Never Again!!
POSTED BY:
Ashley
May 4, 2021
You have absolutely ruined my hair! Feels like hay!! Its breaking and falling out. I've never had issues like that with my hair. The color I asked came out too dark which didn't really matter because it washed out pretty quickly my grays are now a rusty color and look hideous!! I'd rather have my gray hair 🙄
I'm so disappointed and so traumatized by this product. Please please don't try this product if you love your hair. Go to a salon or embrace what you have. I am so sad. I wish I would have just left my hair alone now.
Ashley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
marlene M.
May 4, 2021
Too dark and hair was terribly dry
POSTED BY:
marlene M.
May 4, 2021
Not what i expected....... Hair was too dark and left very dry...
Marlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erin D.
May 4, 2021
Red and pink not copper
POSTED BY:
Erin D.
May 4, 2021
My hair is red at the roots a kind of mahogany in the middle and pink at the ends
Erin - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emma K.
May 4, 2021
Don’t recommend
POSTED BY:
Emma K.
May 4, 2021
The color match was great. It did not last very long at all. I started out telling them I need something for stubborn greys and they didn’t send something to cover that. When I let them know, they sent another one free that covered them better. However after about 3 washes (with color safe shampoo and conditioner) neither dye lasted. Store bought dye lasts longer. Paying more at a salon for it to last and cover good is worth the money.
Emma - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nabila A.
May 4, 2021
Not worthy
POSTED BY:
Nabila A.
May 4, 2021
I am gtg more whites after using the color set and it fades in two weeks not happy with the color although I am using from months now but not gona use again
Nabila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection in the future!
Winsome - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Debra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monique K.
May 4, 2021
The color does not have enough red in it
POSTED BY:
Monique K.
May 4, 2021
I'm not really happy I got disappointed there was not enough shiny red in it. I'm hoping that they can adjust it to my liking, I really do
Monique - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Venesa V.
May 3, 2021
Not happy
POSTED BY:
Venesa V.
May 3, 2021
Drill nor getting the color correct Im not happy at all
Venesa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Magdalena G.
May 3, 2021
Severly Dried My Hair
POSTED BY:
Magdalena G.
May 3, 2021
I'm not satisfied with the product . I have been coloring my hair for years never had my hair be severely dried It took a month with several deep conditioning treatments for my hair to be some what normal. I want to cancel the services. The tools to color my hair are amazing
Magdalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lucia R.
May 3, 2021
Orange roots, and left over dye
POSTED BY:
Lucia R.
May 3, 2021
Got Orange roots..
..and left over dye for last step, got HOT (is that normal?)
Lucia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ava B.
May 3, 2021
Fades fast , inconsistent color
POSTED BY:
Ava B.
May 3, 2021
Colored 1 week ago color.has rapidly faded and and blochy due to two bottle methods. Big no canceling and moving to Madison Reed. Sister did color co by Loreal was nice and has stayed we color 3 days apart. Very nice coloring. Mom used Madison Reed color is beautiful. ( Soap and conditioner stank. )
I like the box and the packaging with my name and everything. Cute I wanted it to work. Just didn't.
Ava - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy M.
May 3, 2021
Not enough hair color to do all my hair?
POSTED BY:
Amy M.
May 3, 2021
This was definitely not enough to dye all my hair? I'm very disappointed and may cancel my account. I have alot of hair and I was only given one bottle to dye my whole head, it's just disappointing because I've had great success with this company in the past.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine N.
May 3, 2021
Poor coverage, hair feels rough
POSTED BY:
Katherine N.
May 3, 2021
I've found that while using the e-salon dye, my hair doesn't feel soft and beautiful like it normally does. The dye makes it feel rough and straw-like.
I've also found that the colour doesn't always cover my regrowth, even when I know that all of my regrowth is covered. It is often patchy and has a very different shade than the main hair colour (which was an issue when I was first sent the colour, but now the main lengths have faded). I'll be going back to box colour, thank you.
Katherine N. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kayla C.
May 2, 2021
My custom hair color did not live up
POSTED BY:
Kayla C.
May 2, 2021
my custom hair color turned out nothing like what i wanted
Kayla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lourdes O.
May 2, 2021
I will like to change the color for my next order
POSTED BY:
Lourdes O.
May 2, 2021
The orders are to every two weeks I like to changed to every tree months and also I want to change the color to a light color I want to keep the color from the first order
Lourdes - Thank you for your review. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna Y.
May 2, 2021
It’s nice, but...
POSTED BY:
Brianna Y.
May 2, 2021
It doesn’t cover my greys. I don’t have much, but this doesn’t cover them. The color also fades relatively quickly. I only wash my hair two or three times a week, I use color safe shampoo and conditioner, and I deep condition twice a week. I also asked for an ash tone to knock down the warmth in my hair, and this didn’t do that. I’m not sure if I’ll order again, or try Madison reed next time.
Brianna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jamison Horton J.
May 2, 2021
My experience with Esalon
POSTED BY:
Jamison Horton J.
May 2, 2021
All I wanted was to have a beautiful blonde color hair you know all over color because 2020 was horrible no salons open so I wanted 2021 to be different so I chose esalon after an in depth questioner and saying I had long THICKHAIR I GOT 1 BOTTLE AND ROOT TOUCH UP with 15months of no permanent color I was so excited then to receive a touch up bottle like WTF YOUR COLORIST GETS TO DECIDE HOW MUCH HAIR DYE I WAS SENT WHY I WANTED ALL OVER COLOR SO 2 BOTTLES TO DO ALL OF MY HAIR BUT NO I DIDN'T GET A GREAT EXPERIENCE IT WAS HORRIBLE SO DISAPPOINTING TO SAY THE LEAST. DID I GET A COLORIST THAT DOES NOT KNOW WHAT SHE WAS DOING OR WHAT SO NOW I'M GOING TO TRY MADISON REED HERE IS HOPING IT IS BETTER THAN THE COMPLETE SHIT SHOW I GOT FROM ESALON MY SCORE FOR ESALON IS NEGATIVE 10 WHY BOTHER WITH ALL THE QUESTIONS WHEN YOU DONT CARE FOR THE ANSWER THANKS FOR NOTHING ...MY BLOGGETS ARE SO GLAD I INFORMED THEM OF MY EXPERIENCES
Jamison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leslie T.
May 2, 2021
It's ho-hum color; no big deal
POSTED BY:
Leslie T.
May 2, 2021
too brown; not enough information to effect correct color
Leslie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle C.
May 2, 2021
Colour not remotely similar
POSTED BY:
Michelle C.
May 2, 2021
Ordered Dark Blonde (cool beige) which was being applied to already coloured hair (golden blonde). The aim was to tone down the existing brassy tone and go a slightly darker blonde. The result was not even remotely blonde, my hair has turned light chestnut brown with a horrible rust tinge (when I expressly stated I didn't want brassy tones). I am not a novice when it comes to home colouring and this is by far the worst colour result I've ever experienced. I am now stuck with this horrible dark rust colour until I can see my hairdresser to correct it and thanks to the pandemic I can't get an appointment before June. I have cancelled my account and would not recommend.
Michelle C. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
elisabeth M.
May 1, 2021
Didn’t take
POSTED BY:
elisabeth M.
May 1, 2021
The last time I used my eSalon it was great and worked perfectly! This time it didn’t take at all. I still have gray roots! There’s actually no place on Customer Support to register a complaint so I decided to put it here!
I really would LIKE another bottle, free, because this one was a waste of money, time and effort!
Elisabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Babita S.
April 30, 2021
No effect on black hair
POSTED BY:
Babita S.
April 30, 2021
I followed my personal directions exactly and did a strand test using the esalon strand test how to video. No visible effect to hair color but it did do damage.
Babita S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our eSalon team member to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Olivia G.
April 30, 2021
Packaging good
POSTED BY:
Olivia G.
April 30, 2021
This is good but be ware my hair has no gone black when I wanted a nice brown
Olivia G. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amber B.
April 30, 2021
Terribly greasy even after washing several times a day.
POSTED BY:
Amber B.
April 30, 2021
Once color was completed, my hair looked so greasy it looked like I just washed with with a bottle of vegetable oil. I washed it three times a day and finally, day 6 my hair lost the greasy look. Terrible!
Amber - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alexandra K.
April 30, 2021
Not quite what I expected
POSTED BY:
Alexandra K.
April 30, 2021
I ordered a mahogany color semi-permanent color which took a very long time to arrive. I eventually received it and you sent me an extra set for the wait. Much appreciated. However, I was not aware that your service sends you the set on a rotation, meaning I may not want this color the next time I dye my hair. So, I am trying to figure out how to send it back. Now, about the color. It came out more purple which is cool but a bit to dark at first, although, it does mellow, but most people saw purple rather than mahogany red. Also, it didn't cover my greys that well but that may have been the application itself. I dye my hair very sparingly because I have thin hair and I am in my 40's so it can't take too much.....otherwise, nice product.
Alexandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
LizC
April 29, 2021
Not recommended for going lighter, made hair orange!
POSTED BY:
LizC
April 29, 2021
I have dark blonde hair that hasn't been coloured in years. I chose a medium blonde ash hair colour from eSalon and the tint rinse for blonde hair just incase there was a bit of unwanted tones after colouring. Followed all the instructions but my roots came out ginger/orange and the tint rinse did nothing to neutralise this. I now have orange roots and gingery ends and going to have to go to a hairdresser to do a colour correction which will undoubtedly cause alot of damage to my hair and cost a fortune!
LizC - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Trish I.
April 29, 2021
Color was beautiful but, my grays are still very noticeable...
POSTED BY:
Trish I.
April 29, 2021
I followed the steps completely and the color was beautiful where I wasn't gray. My grays are still completely exposed unfortunately. I really wanted to love this, I wish it covered my grays!
Trish - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Aisha R.
April 29, 2021
Wrong color didn’t cover gray!
POSTED BY:
Aisha R.
April 29, 2021
Dried my hair out so bad! Wrong color and didn’t cover any gray! Very disappointed
Aisha - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Janette J.
April 29, 2021
LEAVE IN TIME SHOULD BE ADJUSTED.
POSTED BY:
Janette J.
April 29, 2021
I had to leave the color on longer because it was not covering my hair. What's going on? I never experience anything like this before.
Janette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jill M.
April 29, 2021
Color preferred
POSTED BY:
Jill M.
April 29, 2021
Today I attached a photo of my current color and a picture that is what I’m trying to accomplish with the highlights.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carol A.
April 29, 2021
Wasn’t Permanent
POSTED BY:
Carol A.
April 29, 2021
My color washed out & I thought it was supposed to be a permanent color/it even got on My light gray pillowcase when I must have perspired when I was asleep/I’m not happy at all w/My product
Carol - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Hala O.
April 29, 2021
No.
POSTED BY:
Hala O.
April 29, 2021
I have been coloring my hair at home for 22 years. This was the most difficult and messy home application kit I’ve ever used, and the color (I ordered a copper mahagony) is mousy brown. I look terrible and will need to have it professionally corrected.
Hala- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alyssa B.
April 29, 2021
Very bad
POSTED BY:
Alyssa B.
April 29, 2021
My head turn yellow/orange i want my money back. I thought it would be blonder & its yellow/orange that is not what i asked for!
Alyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brenda B.
April 28, 2021
Didn't like it!
POSTED BY:
Brenda B.
April 28, 2021
It was supposed to be a reddish-brown, it turned out more of a maroonish color. I wish I had never tried it. It was now where near a brownish-red. I usually use Preference by Loreal BR1 (cinnamon) Mega Brown and told them. I thought I'd get something close, but that was not the case. I'm so glad I canceled after I got the first one. Very disappointed.
Brenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kellymarie C.
April 28, 2021
AVOID!! JUST GO TO THE HAIRDRESSERS
POSTED BY:
Kellymarie C.
April 28, 2021
I'm not sure who you have mixing the colours but they need sacking!
My first ever order arrived today couldn't bare the excitement of my new salon coloured hair.
Followed the instructions down to a T to make sure it turned out just the way it should.
As applying the product it started to look quite dark on the places I'd added it to keeping in mind on the test I noted that I had yellowish blonde hair and was looking for the ashy blonde shade shown (that I could apparently have with my original hair colour) so all completed did the 2 to 3 min scrub into my hair with water.
Decided I would wash out shampoo condition and style before I properly looked and hey presto job done I now have orange yellow hair no ashy tone at all just an orange tinge to the yellow underbase!! Back to the hairdressers I go.!!!
Kellymarie C. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your color application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise D.
April 28, 2021
Doesn’t work
POSTED BY:
Denise D.
April 28, 2021
Kept asking for lighter more copper got no results
Denise - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Louise B.
April 28, 2021
2nd time not colour grey roots
POSTED BY:
Louise B.
April 28, 2021
2nd time , colour just doesn’t colour the roots deep enough, always a slight henna like glow at roots compared to rest of head .
Louise B. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Ciara D.
April 28, 2021
Left my white blonde hair yellow
POSTED BY:
Ciara D.
April 28, 2021
Asked for an ash blondes particularly for neutralising any small yellow tones and it turned my hair orange with warm tones
Ciara D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tonya S.
April 27, 2021
Wrong color
POSTED BY:
Tonya S.
April 27, 2021
I ordered a golden blonde,but when I colored my hair it was orange. I ended up using a box bleach to tone it down.
Tonya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
carri D.
April 27, 2021
awful
POSTED BY:
carri D.
April 27, 2021
dull boring and not even like the photo. Truly disappointing.
Carri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emily Y.
April 26, 2021
Two different colors!!!!
POSTED BY:
Emily Y.
April 26, 2021
I look awful! I wanted a red like I usually go with. I had quite a bit of grow out, So my kit came with a root color and an end color. These are two wildly different colors!!! My roots are a deep brown and my ends are a bright, bozo-esque, red. I am truly dissatisfied and will have to wear a bun or something til I can fix this horrible dye job.
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria M.
April 26, 2021
Didn't cover as much as the previous ones I used
POSTED BY:
Maria M.
April 26, 2021
This color didn't seem cover my hair like the others I've used. Pretty disappointed.
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jamie P.
April 26, 2021
Didn't cover my roots at all
POSTED BY:
Jamie P.
April 26, 2021
After dying my hair I noticed that my roots were still quite prevalent and my grays stood out. I actually had to go buy a box at the store and re-do it.
Jamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jenny Z.
April 26, 2021
Love the color, but not my roots
POSTED BY:
Jenny Z.
April 26, 2021
I love the color but even following the directions my roots are so light, my hair looks so bad right now.
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katherine B.
April 26, 2021
Disappointed
POSTED BY:
Katherine B.
April 26, 2021
Colour is different at the roots, did not cover greys. Glad I only paid offer price of £10
Katherine B. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Nicole R.
April 26, 2021
Nice color
POSTED BY:
Nicole R.
April 26, 2021
I liked the color and waited 36 hours to wash it and was disappointed when some color came out. It wasn’t the bold color that it was right after the initial wash. Also was very disappointed with how strong the smell was when applying it to my hair... that was horrible. Other than that I liked the initial result. Will have to wait longer next time to wash.
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda O.
April 26, 2021
Does not cover grey
POSTED BY:
Linda O.
April 26, 2021
Left on for 40 minutes and used hair dryer for a few more.
Also, way too much product sent for root touch up. Once mixed it has to be tossed.
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christy N.
April 26, 2021
Not enough color
POSTED BY:
Christy N.
April 26, 2021
I recently purchased a kit and it wasn't enough product for my hair. Only got half of my hair colored. Really like the color but it wasn't enough
Christy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details
POSTED BY:
Hannah R.
April 26, 2021
It wasn't enough
POSTED BY:
Hannah R.
April 26, 2021
I have long hair and told them that when I ordered. Two bottles wasn't enough and I could only color half of my hair before having to run to the drugstore with dye on my head.
Hannah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robin S.
April 26, 2021
Not the best
POSTED BY:
Robin S.
April 26, 2021
I was disappointed in the lack of shine and match to my colour. I left it on longer than I was told but there were areas where it still did not take well.
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michelle M.
April 26, 2021
Not enough product
POSTED BY:
Michelle M.
April 26, 2021
There was not enough product to cover my hair so I still have my old color coming through and my gray hair is now brown 😒.
I may need to buy 2 next time.
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret P.
April 26, 2021
Disaster
POSTED BY:
Margaret P.
April 26, 2021
Tried this twice. First time I used it colour was orangey red. Supposed to be raspberry red. Gave the benefit of the doubt and asked for it to be àltered. My hair was no different. Still orangey and has been left very dry. I've had much better results from cheaper box dyes at half the price. Won't be buying again.
Margaret P. - We truly appreciate your feedback, and we are so sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already discussed with our eSalon team regarding your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anita D.
April 26, 2021
No gray coverage
POSTED BY:
Anita D.
April 26, 2021
Very disappointed with the product. My hair was dry with minimal gray coverage.
Anita - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa R.
April 26, 2021
Is a computer customizing my color?
POSTED BY:
Lisa R.
April 26, 2021
Apparently when my color was corrected they failed to pay attention to the fact that I wanted GOLDEN tones! I specifically stated GOLD tones. The first color gave me reddish tones. It said Gold on the bottle. The corrected color is too dark and has zero gold tones in it and now I look like Elvira! It’s so dark it’s blue. They made it darkest brown and ash. It said it shld have 2 bottles each of color and developer. It had one of each. I don’t know how you can mess up something like this. If you couldn’t give me gold tones then tell me. Don’t just send me something else. I’m so pissed because I have a family funeral to go to in a few days and will be seeing family I haven t seen in years and I look washed out bc the color is so flat and dark. Terrible. I’ll never order again
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nikita W.
April 25, 2021
Pretty color but...
POSTED BY:
Nikita W.
April 25, 2021
I like the color, but it didn't take all the way, and quite a bit has washed out of my hair.
Nikita - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Eugenia J.
April 25, 2021
Awful, second attempt and still awful
POSTED BY:
Eugenia J.
April 25, 2021
I wanted Irish Redhead bright colour. Ordered from e-salon twice. First time after following all instructions to the letter, the colour was light brown at the top and no colour on the lengths. I emailed to cancel he subscription. We spoke and I send pictures of the colour I wanted to the support team who persuaded me to try again. This time it was a fiasco again with boring dull medium brown all over. Cancelling the subscription and very happy to see my hairdresser tomorrow. Although as I only did the colour yesterday I won’t be able to change it for the next few weeks. Very disappointed. I am used to dying my hair and get better results and hair quality after colouring from L’Oréal hair products. It’s not difficult, at least I don’t think so, to make a redhead bright colour.
Eugenia J. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Fiona R.
April 25, 2021
No change to original colour
POSTED BY:
Fiona R.
April 25, 2021
Unfortunately this did not work for myself still just black 🖤
Fiona R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cathy B.
April 25, 2021
Less than desirable results.
POSTED BY:
Cathy B.
April 25, 2021
This coloring took a long time and it had quite a few steps. Especially when the results were below desirable. I did not understand why I shampooed and conditioned my hair after coloring it. I truly believe that rinsed out most of the coloring in my hair. Some of it is dark but there is not any hint of blue at all. As a matter of fact it has my natural hint of red. The gray hair in the front did not fully dye. I have bought boxes from Walmart that dyed better than this one. So now I am stuck with gray and I can't dye again for a while. I have baby fine hair and I don't want to damage it.
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christie C.
April 24, 2021
Did not cover my gray, made my roots pink
POSTED BY:
Christie C.
April 24, 2021
The color was supposed to be a neutral dark blond to cover my roots and gray. My color came out pinky-copper and warm. It clashes with the rest of my hair color. None of my gray was covered. I now have to get my hair professionally fixed. Luckily I have a lot of hats to cover this disaster in the meantime.
Christie C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexandra D.
April 24, 2021
My second try, not working again
POSTED BY:
Alexandra D.
April 24, 2021
I have tried it twice already, and even after asking to make adjustments it is not working. It doesn’t cover my grays, and the color is still brassy. Probably have to cancel.
Alexandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Tina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rebecca S.
April 23, 2021
Awful grey coverage and hot roots.
POSTED BY:
Rebecca S.
April 23, 2021
I specifically asked to go darker on my roots and assumed the color would have done that. Nope! No grey coverage and hot roots!!!! I had to go to the salon to fix what Esalon did to my hair. Extremely disappointed!!!!
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexis N.
April 23, 2021
Horrible
POSTED BY:
Alexis N.
April 23, 2021
I did what the instructions said and made sure every piece was saturated and my hair doesn’t look any different than what it did before I dyed it. Crappy hair dye, will never buy again.
Alexis - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Clair P.
April 23, 2021
Disappointed.
POSTED BY:
Clair P.
April 23, 2021
Greys showed after 2 days. Colour wasn’t even close to what I wanted.
Clair P. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bonnie S.
April 23, 2021
No bueno....help.
POSTED BY:
Bonnie S.
April 23, 2021
Yikes - I asked for a lighter color, and I got the exact...no darker color. I don’t want my hair to be black.
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda R.
April 23, 2021
Not for me
POSTED BY:
Amanda R.
April 23, 2021
I do love how they supply a couple pairs of gloves and remover, etc in the kit. I usually have all that, but it’s nice that comes with it. I’ve been dying my hair for a long time and was excited to try this because of all of the positive reviews. However, I did not have a good experience. Right off the bat the bottle began leaking after I mix everything together. It was on right, it just didn’t seal good. Long story short, my color ended up being too dark. Plus, it doesn’t even completely color my greys.
Amanda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Leanna N.
April 23, 2021
Leaked during shipping
POSTED BY:
Leanna N.
April 23, 2021
I’ve ordered for over a year and have not had any issues with my product. This time the outside of the box clearly showed the dye had leaked. It was more than half empty and was all over the inside of the box. It didn’t appear there was any shipping damage, but that the cap wasn’t on securely. The nice thing is that when I called, eSalon was very easy to deal with to get a replacement. They said they were also refunding me the cost. I haven’t received my replacement yet, but I’m sure I will.
Leanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eileen P.
April 22, 2021
Color did not work. Color did not cover gray.
POSTED BY:
Eileen P.
April 22, 2021
Please cancel all orders not happy with your product for my hair
Eileen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Rebecca J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle M.
April 22, 2021
Very disappointed
POSTED BY:
Michelle M.
April 22, 2021
I colored my hair according to directions and the gray was not covered very well at all.The gray did not color at the temples and hair line .
I was very disappointed
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Stephanie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
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