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My roots are a different colour after dying to my hair
POSTED BY:
Jackie H.
July 22, 2021
Hi, I ordered your dye for Dark Brown with Copper and my roots have come out a different colour to my hair! Not cool. I am trying to find where I let you know but there is no button for feedback to the colourist Lucia I. Just a review area. Please can Lucia I contact me! thanks
Jackie H.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Keith - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kirsten A.
July 22, 2021
No change
POSTED BY:
Kirsten A.
July 22, 2021
My hair looks exactly the same. Perhaps my hair is too dark, and there was no bleach or strong lightener.
Kirsten - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tammy B.
July 22, 2021
Why do I have two blacks
POSTED BY:
Tammy B.
July 22, 2021
I have not been satisfied with the selection of colors chosen for me.
Tammy - We truly appreciate your feedback! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be!
POSTED BY:
Maureen L.
July 22, 2021
Jelly?
POSTED BY:
Maureen L.
July 22, 2021
Don’t know what happened to this order but the consistency was like jelly from a jar. Not sure what happened. I have been a customer for a few years now and this is the first time this has ever happened
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
sarina F.
July 22, 2021
it color
POSTED BY:
sarina F.
July 22, 2021
wanted my hair to have a bright color and it just made it darker
Sarina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Casey P.
July 22, 2021
Be Careful
POSTED BY:
Casey P.
July 22, 2021
I recently had an awful and scary moment with this hair dye while touching up my roots. This product not only heat up so that it was very warm by the time that I was on the tail end of my root touch up, but it exploded while I was waiting for my hair dye to set, and my scalp got burnt in the process. Not only did the product not dye my roots, but it lifted my natural hair color and left me with an irritated scalp and horrible hot roots. When I called customer service and spoke to two different women, they each refused to acknowledge that their product was faulty and didn't seem interested in seeing the pictures I have; they didn't even acknowledge that I had mentioned pictures. They kept repeating that they'd never heard of such a thing and wondered if I'd had an allergic reaction. The product exploded for heaven's sake! They never even offered a refund, just a new mixture that was "more gentle and darker, to fix my hot roots." So I am now left with hot roots and a mixture that is not my normal hair color, and I'm supposed to navigate and fix this situation on my own? This is completely outrageous. After leaving customer feedback, I never heard anything back. I would never use this dye again or recommend anyone else use it. It works okay, nothing special, but you will be on your own if you have a real issue. This company does not stand behind its product. Shame on them
Casey - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy H.
July 21, 2021
Disappointed
POSTED BY:
Amy H.
July 21, 2021
Nothing like the colour asked for, this was a replacement for an incorrect colour I recieved years ago. Same again. Disappointed
Despite multiple comments and changes, they could never get the colour right. The first box was good, everything else was very bland and flat. Trying to cancel now as I had more success with box colours.
Kaila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sabrina J.
July 21, 2021
Colour didn't take
POSTED BY:
Sabrina J.
July 21, 2021
Very disappointed as the colour took very well on the roots but nowhere else!
It is a shame because the colour achieved in the roots is spot on
Sabrina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber M.
July 21, 2021
Terrible color match
POSTED BY:
Amber M.
July 21, 2021
Color does not match my pictures. My roots are brown and the rest red.
Amber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Jenny S.
July 20, 2021
colour did not come out as describled
POSTED BY:
Jenny S.
July 20, 2021
was given "medium chocolate brown" and the colour came out practically matching my old auburn hue. I told family members I was trying esalon and the next time they saw me they said I thought you were moving away from reds. It looks the same as before except no roots. Definitely not a chocolate brown.
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paula H.
July 20, 2021
Too dark, and hair is dull
POSTED BY:
Paula H.
July 20, 2021
My color was supposed to be a dark brown, but came out black. The copper corrective color was supposed to be lighter, and my hair was JET black when it was done. My hair always finished she’s kind of dull and frizzy. I’m not at ALL happy with this experience!!
Paula - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Julie A.
July 20, 2021
Doesn't work on grey
POSTED BY:
Julie A.
July 20, 2021
I just colored my hair and used all the dye, especially where there's a concentration of grey. The grey is still there. I won't buy this product again
Julie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel B.
July 20, 2021
Didn't cover any grays, color washed down the drain.
POSTED BY:
Rachel B.
July 20, 2021
I've been satisfied with previous custom color sets I've received, but recently the quality has dropped substantially. I followed the instructions carefully, per usual, and the dye didn't cover any of my grays, and all the purple washed down the drain. Would not recommend.
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christabella F.
July 19, 2021
Needed more dye
POSTED BY:
Christabella F.
July 19, 2021
Unfortunately one bottle wasn’t enough to cover my ends. Plus, my roots seemed lighter. And it was more of a soft black than a blue black on my ends, for the parts of my hair that got some color. Other than that, the application process was good. :)
Chirstabella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Suzette A.
July 19, 2021
Not enough to cover my grays - Redder than I thought
POSTED BY:
Suzette A.
July 19, 2021
There was definitely not enough to cover all my grays as it was in the order before so I aam stuck with grays and the color turned out redder than I thought
Suzette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Theresa H.
July 18, 2021
Bad luck with this company
POSTED BY:
Theresa H.
July 18, 2021
The color I received was not close to what I asked for and it took ten months to get back to a normal shade after that brassy disaster. One thing I will give them is their color has staining power! I specifically had not checked autoship because I wanted to check out the color first and I also knew I would be moving to another address. They shipped the next month anyway to the address I had already left. By the time I was able to retrieve the package it was too late to return it. While I was very annoyed, I didn’t want to bother writing a bad review but did call the company and tell them I was unhappy with their product. Despite that, they’ve continued to bombard me with emails asking me to come back. That has finally reignited my displeasure with them and has brought on the review they could have avoided by simply accepting that they had lost a customer.
Theresa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tara J.
July 18, 2021
Terrible
POSTED BY:
Tara J.
July 18, 2021
The color does not last although it is the right color. But it has dried my hair and made it so frizzy I can’t repair it!
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Chrystal S.
July 18, 2021
Not the color I was going for
POSTED BY:
Chrystal S.
July 18, 2021
I was trying to get a medium brown, my hair went black....
Chrystal - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Vicky L.
July 17, 2021
Gave me hot roots
POSTED BY:
Vicky L.
July 17, 2021
I was very disappointed with eSalon colour. I gave all the details of my usual root touch ups but this product was too light and gave me hot roots. I used the online system to get advice and someone supposedly adjusted the colour for next time but there was no refund or apology and it didn’t look like the colour had been adjusted properly so I was likely to have hot roots again.
I have also used the Tints and contrary to the claims, these products are very harsh on my fine hair and eSalon has trashed my hair! Thanks to eSalon I have joined the ranks of Lockdown hair disasters. I wish I hadn’t bothered.
If you regularly use harsh chemicals or styling irons on your hair and suffer with breakage/ splitting anyway then you will probably find these products fine but if you know how to care for your hair and have a hairdresser that knows how to protect your hair during treatments you will regret going to eSalon!!!
Look up the Curly Girl Method if you want great hair.
Vicky L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ana Maria M.
July 17, 2021
Didn't add the color
POSTED BY:
Ana Maria M.
July 17, 2021
I followed all the instructions. But I can still see the difference of colors. The roots are still brown. The color didn't change that much.
I had a great experience the first time but this time not at all.
Ana Maria M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lorraine S.
July 17, 2021
I wanted to go lighter not darker
POSTED BY:
Lorraine S.
July 17, 2021
I am frustrated. I have made it clear with each follow up order that I want to go lighter and it has not happened. There is no email discussion or recommendation prior to just mailing out the next order and it is different "colorists" each time.
Lorraine - We’re so sorry to hear that you were disappointed by the results of your color application and service. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nicole C.
July 16, 2021
Absolute disaster
POSTED BY:
Nicole C.
July 16, 2021
I highly regret even trying this. My hair was one solid color - i ordered a color almost exact to my current color which was a very dark rich brown. Only ordered it to even out the tones from being in the sun surfing. I was sent two different color combinations - I even emailed and asked about it before using. One was for "roots" which i didn't have and the other for "ends". The "darkest brown chocolate" somehow bleached the top half of my head into a red/copper color and the bottom half is a completely different color. This is going to cost hundreds to correct. No apology or ownership from the colorist or anyone. Simply another bottle sent to "correct" the top half of the color.
Nicole - We’re truly sorry that our color and experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Helen S.
July 16, 2021
Hair color needs to be little more golden blonde
POSTED BY:
Helen S.
July 16, 2021
The last kit was too dark but after four washings it was better
This current kit is much better after coloring but I would like the color to be a little more golden blonde. Otherwise it is good.
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Siobhan M.
July 16, 2021
The worst
POSTED BY:
Siobhan M.
July 16, 2021
Didn't cover my gray made my hair dry as hay the worst hair color ever! I've always used box color natural instincts and my hair was very soft porosity was perfect. I'm so so disgusted. I want to return the color I paid 30$ for its awful! Please please return the money to my account immediately and I want an ra return this awful hair color.
Siobhan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Joelle P.
July 16, 2021
Good product but not what I was expecting
POSTED BY:
Joelle P.
July 16, 2021
I thought I was getting a strawberry blonde with intense copper red. Instead my hair looks reddish brown....I feel it almost went darker than I wanted. It does look nice but not the touch I was looking for or thought I was ordering .
Joelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jayne W.
July 15, 2021
Disappointing
POSTED BY:
Jayne W.
July 15, 2021
I had high hopes for this after seeing all the 5 star reviews, but the result was not as good as the one I buy from supermarket. It didn't cover all my grey roots and had a golden tinge to it which I was trying to illuminate. Not like the colour I was shown in picture. So, back to old faithful. I hope this is posted as there are no one star reviews on their website. I hope I get my refund as promised.
Jayne W.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Josie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Elise
July 15, 2021
2nd bad color set received
POSTED BY:
Elise
July 15, 2021
The first few orders I received were wonderful but the last three were off. There was a double set I received sometime back and the 2nd set didn't have any color of brown in that set. I figured it was a mistake, it happens.
This last set was very bad like it was an old or a bad batch. I mixed the color & developer together as usual, waited 30min, and when I went back to the bottle it had explored all over my sink and floor.
I'm discontinuing from ordering from you. This was the 2nd time the color didn't cover my gray strands. The cost is reasonable but too expensive if each set I receive I have to hope it will be a good set once I receive it. Thanks for the right ones.
Elise - We’re so sorry to hear that you were disappointed by your two most recent orders with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sruthi V.
July 15, 2021
Does not cover gray
POSTED BY:
Sruthi V.
July 15, 2021
It did not cover any of the grays after the application. I will never purchase this product again .
Sruthi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashley P.
July 15, 2021
At first Yay, then....
POSTED BY:
Ashley P.
July 15, 2021
At first the color was beautiful and vibrant! I was amazed and in love with my new color.
Wash after wash though red dye continued to wash out my hair (No I do not wash everyday) Now My hair has brown roots (normal), red (the dye), and the bleached blonde (middle to end of my hair). I expected so much more from this hair color and totally disappointed.
Ashely - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Shyera - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexis D.
July 14, 2021
Brassy
POSTED BY:
Alexis D.
July 14, 2021
I had originally sent my hairstylist formula to get an exact match to what he was doing. The color came out very brassy and not like I had it originally. This second time around the formula was adjusted but it still is very brassy.
Alexis - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Doreen T.
July 14, 2021
Love the color but washed out a little fast.
POSTED BY:
Doreen T.
July 14, 2021
I really like the color but the grey sorted coming back after 2 shampoos this time (my third time) I am not sure what was different I was a little disappointed this time.
Doreeen - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Angela - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angelica R.
July 12, 2021
IF U HAVE LONG HAIR DONT BUY!!
POSTED BY:
Angelica R.
July 12, 2021
I have LONG HAIR and I told them I NEEDED more than one bottle but just received one bottle!! I still haven't been able to use this hair dye, so it was such a WASTE of my time! Even when they asked me to send them a picture. I`II change my review if their are different options!
Angelica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Yilva K.
July 12, 2021
I had to cut my hair to start new
POSTED BY:
Yilva K.
July 12, 2021
Product is too rich in ammonia. In my opinion this product is perhaps too strong to be handle at home and I doubt to be handle in a hair salon. After two times that I used it, Ian’s reading all the reviews, the product left my hair all a dry and burned looking. I had to go to a profesional to cut it very short. I want to warn people who is using it. Does not cover your roots entirely either even if choose I darker tone on your roots. Frankly speaking they should remove this item from the market. The advertisement keeps popping out for me to get one free after the purchase of 10. Well, if I would have done that I would had probably would had lost all my hair by now. Depressing experience. I will take this formula to an expert and see if there is someone I could go to escalate this matter and see what happens. In the meantime I will keep cutting it short and wait a few years to regrow. I have read hundred of bad complains in your last pages of comments.
Yilva - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kennedy W.
July 12, 2021
Didn’t work
POSTED BY:
Kennedy W.
July 12, 2021
Hasn’t changed the colour of my hair, i wanted my hair a light ashy blonde and it has turned my hair brown
Kennedy W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Maria Cristina D.
July 12, 2021
This doesn't do what it says
POSTED BY:
Maria Cristina D.
July 12, 2021
I have used this product three times and it turned my black hair red. I had to buy products sold at Walmart to fix my hair. I do not recommend this product if you want to get rid of gray hairs.
Maria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Terilyn M.
July 12, 2021
Not worth it
POSTED BY:
Terilyn M.
July 12, 2021
Costs 3 times what Sally's charges and didn't match at all...
Terilyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Linda G.
July 12, 2021
Color is good.
POSTED BY:
Linda G.
July 12, 2021
The color in the bottle was barely mixable. It was so thick....almost like it was very old. It was difficult to squeeze it out of the bottle - it kept clogging up. I shook it many times but it just would not mix with the peroxide. There was globs of it in the bottle.....when I got to step where I filled bottle with water to massage into my hair, I did it 8 times. There was that much globed up in there.
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janel H.
July 12, 2021
Stop sending boxes
POSTED BY:
Janel H.
July 12, 2021
I tried to stop shipment and got to the final section and your system says I need to refresh and it won’t allow. Don’t make this a headache. The second box you sent me was busted open like someone stepped on it.
Janel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maureen N.
July 12, 2021
First timer - didn't do a good job on coloring my Grey's
POSTED BY:
Maureen N.
July 12, 2021
Didn't color my Grey's well at all. I'm going to have to do a touch up in 2 - 3 weeks. Also the color is more like dark brown than dark blonde. I only do my roots so it doesn't match the rest of my hair.
I'm hoping these 2 issues can be fixed with my next coloring.
Maureen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna W.
July 11, 2021
Disliked color
POSTED BY:
Donna W.
July 11, 2021
I immediately unsubscribed after second application. You will do better with store brand
Donna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa M.
July 11, 2021
Medium to light brown
POSTED BY:
Lisa M.
July 11, 2021
I ordered medium to light brown the hair color I received was black had to go to a professional to fix.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cecelia W.
July 11, 2021
Still no natural red color. It is either too brassy or none at all.
POSTED BY:
Cecelia W.
July 11, 2021
I have not been happy with the mix of color. This current order left my hair a mousy brown...no red highlights at all. I gave you 2 pictures awhile back and my hair has never even come close to the pictures. Very disappointed.
Cecelia - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Mary Jean E.
July 11, 2021
The color did not cover my gray
POSTED BY:
Mary Jean E.
July 11, 2021
The last couple of times, the color did not adequately cover the gray in my hair - I am considering just going to a salon to have my hair colored professionally instead.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie M.
July 10, 2021
Same color!
POSTED BY:
Katie M.
July 10, 2021
I talked to my color specialist and explained how I didn't like my first color, it wasnt dark blonde like I wanted, it was more of a ugly rusty burnt orange. She apologized and said she would adjust my color well Guess what COLOR WAS THE SAME! Im not going to pay $30 for color I hate. I can get better results from box dye for $7☹️😩So disappointed
Katie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sara A.
July 10, 2021
Good customer service
POSTED BY:
Sara A.
July 10, 2021
The customer service is good they try to fix what is wrong but the Hair Care does not work for me. I got the wrong developer two times and the color did not stay in my hair but it lightened my hair when I was supposed to go almost black. So I will stick to the cheap store box color that works better for me.
Sara - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melissa G.
July 9, 2021
Too dark
POSTED BY:
Melissa G.
July 9, 2021
Color was too dark. Not at all what was presented. Will give one more try to get it right
I requested a refund and still have not received it as of today July 9, 2021
Lorena - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
KATHY B.
July 9, 2021
Not good this time
POSTED BY:
KATHY B.
July 9, 2021
I have used e salon before and was very pleased. However this time it made my hair so dry it was like straw. I am a very disappointed customer and will not use again.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Doreen K
July 9, 2021
My first & second shippment was the perfect color.
POSTED BY:
Doreen K
July 9, 2021
The color are fantastic, but for some reason my last order contains much red in it. I was disappointed after the coloring. I am to sick to report this matter at present. i had major back surgery.
Please do not change my formula.
Thank you. Recommend to anyone who wants a good hair color.
Doreen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Patricia F.
July 9, 2021
Did not cover gray color fades out in 3 weeks
POSTED BY:
Patricia F.
July 9, 2021
So much for the professional color matching. It only last for 3 weeks. As for first time buyer I was suppose to have free shipping was charged I'll stay with store bought hair color that lasts I do not recomend esalon
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly
July 9, 2021
Good hair color, Horrible customer service
POSTED BY:
Kimberly
July 9, 2021
I have been using e-salon for about a year now. For some reason I did not get my order sent to the same mail box I have used for a year now. I called e-salon and they would not re mail my order. Instead told me to go to the post office because it could not be safety left at the same mail box it was sent to before for a year. This never happened to me before. Chewy.com just re sends the product and does not make you feel like a criminal. It is one box of hair dye...they have lost me as a customer due to being treated rudely and because I can’t depend on getting my order from them now anyway. If you live at an apartment, save yourself the trouble and do not use e salon bc you may not get your order. Bc apparently appt mailboxes are not safe and they won’t leave it in front of your door either.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
Nicole - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Susan S.
July 8, 2021
I do not like the color
POSTED BY:
Susan S.
July 8, 2021
I do not like the color The dark blonde was so much better for my hair with the highlights. However I can’t find the dark blonde color
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
SD25 - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tamara M.
July 8, 2021
Color does not cover grays!
POSTED BY:
Tamara M.
July 8, 2021
I’m so frustrated! The color, 1st of all did not cover regrowth and 2nd did not last for 3 weeks…
Tamara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bonnie D.
July 7, 2021
Terrible! It didn’t cover my gray!
POSTED BY:
Bonnie D.
July 7, 2021
I tried this New Company for Something different than a Box Color & Cheaper than a Salon. But, this Color was a Complete Let Down. What can I say. It was in a Pretty Box. But, it didn’t Color my Grays at ALL! Waste of money! I wish they would let me down load pictures! But, they Won’t!
Good Luck if you try this Company?
Bonnie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber S.
July 7, 2021
Not the color I ordered
POSTED BY:
Amber S.
July 7, 2021
I ordered a soft black color , the color I got was a coppery brown color , color was inconsistent in different areas of my hair
Amber - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Katie M.
July 7, 2021
Washes out pretty quickly
POSTED BY:
Katie M.
July 7, 2021
I just can’t get it to last more than a couple weeks before my roots are washed out again and look like they need to be done.
Katie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Élizabelle M.
July 7, 2021
Not the right shade at all!!
POSTED BY:
Élizabelle M.
July 7, 2021
My roomate tried it and it wasnt the right color. I tried to ordered one too and yet again, the colour was awfull.
Élizabelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shilagh V.
July 6, 2021
Damage box
POSTED BY:
Shilagh V.
July 6, 2021
When I open the box the developer for the ends had leaked all over in box was only a quarter left so could not do my color not enough product to cover could you send a new box of both products
Shilagh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rosemary H.
July 6, 2021
Not good to dark
POSTED BY:
Rosemary H.
July 6, 2021
Do not want any more products I already sent in a complaint to dark and you could spare a little more conditioner.
Rosemary- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lisa B.
July 6, 2021
Half of my hair fell out
POSTED BY:
Lisa B.
July 6, 2021
While doing my final rinse with the leftover color for shine in the shower, my hair just started coming out in clumps! I lost about half of the density of my hair and it continues to fall out all day every. I don’t know what to do other than discontinue use as it is directly related to this product
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine G.
July 6, 2021
Buyer Beware
POSTED BY:
Christine G.
July 6, 2021
Check details carefully they send you out colors every month and debit your account for more than original price!!!
Christine G. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Paloma R.
July 6, 2021
Not happy it was not purple.
POSTED BY:
Paloma R.
July 6, 2021
The color that I oder was supposed to be like a purple but it didn’t come out it came out a dark brown. I also purchased a purple to stay longer but I didn’t use it .
Paloma - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie K.
July 5, 2021
Hair came out orange...
POSTED BY:
Katie K.
July 5, 2021
My virgin level 6 hair came out orange after using a level 8 ash copper blonde dye... I thought the formula would be more ash to offset the copper but it clearly was not... I followed the directions to the T and have colored and even bleached my hair on my own at home for years before trying out E salon thinking it would be a product I could trust... I'm very unhappy with the hair color... I wanted a warm blonde... Not orange hair...
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stephanie B.
July 5, 2021
Nice colour but didn't last
POSTED BY:
Stephanie B.
July 5, 2021
The colour was lovely and I was really pleased with how it came out, however after 2 weeks the colour faded drastically and I feel it shouldn't have faded this quick.
Stephanie B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pam R.
July 5, 2021
Not pleased with adjustment
POSTED BY:
Pam R.
July 5, 2021
I requested a change to a more cherry color for my hair and it appears I got more mahogany. It is way too dark. I was really looking for a more light and fun look.
Pam - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly H.
July 4, 2021
Didn't color evenly??
POSTED BY:
Kimberly H.
July 4, 2021
It was a terrible coloring kit?? I followed the directs completely!!! I am is disappointed!
Kimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Inez M.
July 3, 2021
Wrong colour match!
POSTED BY:
Inez M.
July 3, 2021
I’ve sent to you my pic to avoid any mistakes with matching colour and it ends as a total disaster! The colour you sent to me it’s not even close! I’m absolutely not satisfied with the colour at all!
Inez M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer C.
July 3, 2021
Yellow hair!
POSTED BY:
Jennifer C.
July 3, 2021
The one thing I didn’t want was yellow hair and now I am sitting here with bright yellow hair! Going to cost me more to fix this than the hair color cost me!
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tanya H.
July 3, 2021
Packaging of Product
POSTED BY:
Tanya H.
July 3, 2021
When I opened my box color was on the developer bottle, plastic wrapping of the brush and color bottle. There had to be a small leak or someone had color on the hands when packing. The bottle label was black…so disappointing. If I could attach a picture I would.
Tanya - Thank you for your feedback on your color. We are so sorry to hear that your hair-color was leaking upon arrival. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sara G.
July 3, 2021
Did Not Cover Gray's. Not a single one.
POSTED BY:
Sara G.
July 3, 2021
This is a formulary issue. I put gray coverage in the survey, I watched ALL the videos, read all instructions, and I'm not new to bowl and brush application. I've used another other mail order brand that covered grays. So disappointed, I love the color options, ultimately a waste of my money and time.
Sara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Carol R.
July 2, 2021
It’s a little fark
POSTED BY:
Carol R.
July 2, 2021
It’s just a little too dark. Who do I notify I have a new address: 27 so regent st. Wilkes-Barre PA 18706. Same phone number
Carol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret H.
July 2, 2021
Color?
POSTED BY:
Margaret H.
July 2, 2021
Still trying to get the color right. I leave it on new growth for 40 minutes and my hair still doesn’t hold the color
Margaret - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Regis
July 2, 2021
Not enough gray coverage
POSTED BY:
Regis
July 2, 2021
The color was nice but it did not give enough gray coverage around the crown of my face. I really concentrated on coloring that area heavily but it didn't work.
Regis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rossana A.
July 2, 2021
Not covering grey roots
POSTED BY:
Rossana A.
July 2, 2021
It’s doesn’t covering my grey roots at all, very disappointed, not happy with all my orders, it doesn’t work for me at all.
Rossana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca M.
July 2, 2021
Is not covering grays
POSTED BY:
Rebecca M.
July 2, 2021
This is my 2nd order. The 1st order did not cover my grays, I contacted the colorist to adjust. Unfortunately, the 2nd order was no better than the 1st
Rebecca - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Bobbi W.
July 1, 2021
Hardly colored!
POSTED BY:
Bobbi W.
July 1, 2021
I have used this is the past, but this pst time it was a terrible color and didn’t cover any grays!!
Bobbi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kirn S.
July 1, 2021
Color doesn't stay
POSTED BY:
Kirn S.
July 1, 2021
This hair dye is honestly so beautiful for the first 2 weeks. I feel like I just walked out of a hair salon after using this product. The only thing is that the color doesn't stay. I wash my hair 3 times a week and after 6 washes everything is all out. My hair colort turns back to the original color it was.
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Angela V.
June 30, 2021
Very little color
POSTED BY:
Angela V.
June 30, 2021
The color was off and did not cover the gray completely, most disappointed in the color not be right I was so excited to get my color .
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy S.
June 29, 2021
Repeatedly requested a lighter shade
POSTED BY:
Amy S.
June 29, 2021
I am very unhappy. 3xs i requested a lighter color. The color was adjusted but i was only instructed to color my roots. My hair NEVER got any lighter. Complained multiple times!!!!! Ready to cancel my account!!!! Paid 3xs for a color i am not happy with!!!!!
They claim to give you your money back if your not happy yet i cant even get someone to contact me. Dont waste your time and definafely dont waste your money
Still unhappy with my color. Their guarantee is a lie. I have never got a refund of my money and my color is still not what I asked for. I am canceling my account.
Demi-permanent didn’t change my hair colour. I provided pictures and was very clear about what I wanted and have achieved that colour using a simple gloss or henna before. I was told I would need a permanent dye to get the colour I wanted even though I’ve gotten it from a gloss before, which is less strong than a Demi permanent.
Chanel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy
June 29, 2021
Root review
POSTED BY:
Cathy
June 29, 2021
Color was easy to apply, covered grays well at first. However, after the first week or so, I feel like the grays were no longer covered as well and the color started to turn brassy.
Cathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
shija M.
June 29, 2021
It didn't work
POSTED BY:
shija M.
June 29, 2021
My hair look exactly same as before , not even cover my grey . not satisfied .
shija M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda O.
June 29, 2021
Wasn't satisfied with the turn out. It was to light!
POSTED BY:
Linda O.
June 29, 2021
Color wasn't dark enough. I wanted it to look more on the darker side brown with cinnamon tone.
Linda - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Cori E.
June 29, 2021
Lets hope
POSTED BY:
Cori E.
June 29, 2021
I loved the Frist color then but wanted it a little bit different it was easy to charge my new color for my upcoming box and is loved the color then on my newest box its the Frist color again. I would of thought it would be my updated color but no so that's disappointing . a went and changed the color again leta hope it right
Cori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Becky M.
June 28, 2021
Something happened to the color this month
POSTED BY:
Becky M.
June 28, 2021
I just colored my hair with my recently received color set and something was terribly wrong this time. The color and developer did not mix properly and the color wouldn’t hardly come out of the bottle. It was thick and lots of product settled at the bottom of the bottle in a thick goop. As a result my color was not good, the grays and root color on top are still visible. First time this has ever happened. Did you change the formula?
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen S.
June 28, 2021
Be careful which colour you choose!
POSTED BY:
Helen S.
June 28, 2021
While there is lots to like about the colour set - it is quite straightforward to use, the instructions are clear, and it's helpful to have things like the gloves and stain remover etc, unfortunately the colour is not what I wanted. I opted for 'light brown' and it came out quite dark, with lots of red tones. It is the first time I have used home hair dye, but I have had my hair coloured in an inexpensive salon a couple of times (four years ago), with similarly annoying results! So I think it's as good/bad as the salon experience I had in the past, but a bit frustrating as had mentioned in my initial enquiry/order that I wanted to avoid going too dark/red; I just wanted to cover my greys, not change my hair colour. The 'custom colourist' doesn't seem to have taken this into account. I even bought the 'soft red neutraliser' toning treatment, but it doesn't seem to have worked either. So my advice would be to pick a shade at least one shade lighter than the one you want...
Helen S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela J.
June 27, 2021
Not happy with this product
POSTED BY:
Angela J.
June 27, 2021
I stated my grey hairs were my biggest issues but my gray was coming out after a few days of applying the product
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eun K.
June 27, 2021
color faded fast
POSTED BY:
Eun K.
June 27, 2021
I liked the results initially, but then a few days later noticed one spot looked a bit lighter. Less than a week later, I noticed some of the color had already washed away - and I could see grey streaks coming through!
I followed instructions to the T. I also use products intended for color-treated hair and am very careful about not shampooing too often. Very disappointing.
Eun - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amelia M.
June 27, 2021
Grays
POSTED BY:
Amelia M.
June 27, 2021
I finally used the color and loved it but it really didn’t color the grays around my face and a little bit on top of my head. I’m pretty sure I did it properly… is there another reason for this. I want to order again but … I’m not sure
Amelia - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Angie O.
June 27, 2021
What the??
POSTED BY:
Angie O.
June 27, 2021
Put in survey that I wanted same as current color, and sent a pic. My nice reddish hair is now black. Not sure how that happens. I hate it.
Angie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah
June 27, 2021
Not the color in mind
POSTED BY:
Sarah
June 27, 2021
I did all the quizzes. Uploaded pics and all the color was actually orange not blonde.n which made it all offset. My order was supposed be canceled
Yet again I have received another plan shipment and charged.
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly regarding your color and your Color Plan. We will be reaching out to you to make this right!
POSTED BY:
Larissa I.
June 27, 2021
Canceled order
POSTED BY:
Larissa I.
June 27, 2021
I canceled my order and I am still getting charged
Larissa - We truly appreciate your review! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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