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And still no answer.....it is awful that I cannot change my color on my own. I need to go through some mythical "stylist". I actually didn't not like the color I was being sent so I wanted a new color but was not given a way to change it ..... system only allows a note to be sent to stylist who then ever responds. Good way to make money off customers by sending them stuff they don't want and ignoring their requests. I tried to stop the auto-ship also and cancel but now it looks like that didn't even happen. Apparently they do whatever they want.....geez. Total scam.
Interesting....now I am trying to publish my review and it saying over and over again I need to "refresh". Then I have to retype it then "refresh" then retype.....so much for an honest review.
Sheryl - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Becky C.
September 15, 2022
PROLONGED ARRIVAL TIME
POSTED BY:
Becky C.
September 15, 2022
The hair color is great. It's always been awesome. But for the past couple of months, the delivery time gets longer and longer. This months order was suppose to ship on 9/6/22... it still hasn't left the post office. Had the same issue last month. I know you're not responsible for the post office but if this continues, each month, I'll stop purchasing. Very frustrating!
Becky - We're so sorry to hear your most recent order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation. We appreciate you reaching out!
POSTED BY:
Mrs G.
September 14, 2022
Awful!
POSTED BY:
Mrs G.
September 14, 2022
Back to my expensive but reliable hairdresser . This stuff is no better than anything you can buy in Boots . Seriously , it wrecked my hair which is blonde / grey . I won’t be doing this again .
Hi Mrs G.! We are so sorry to hear that your custom bled hasn't met your expectations. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Brittany R.
September 14, 2022
Won’t Buy Again
POSTED BY:
Brittany R.
September 14, 2022
I had done the quiz and saw a color I really liked “darkest brown mahogany” which looked like a very dark brown with SUBTLE hints of red. My hair is quite literally purple. All day I had people asking me if I dyed my hair purple. ESalon did offer to send me a new shade but I will be going elsewhere for my dye.
Brittany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Geraldine L.
September 13, 2022
Hair color
POSTED BY:
Geraldine L.
September 13, 2022
The color set basically seems like box dye that you can get at your local pharmacy
Geraldine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jannah B.
September 13, 2022
Poor grey coverage
POSTED BY:
Jannah B.
September 13, 2022
Color was lovely but it did not cover my grav. Very disappointed since I followed the directions Completely
Jannah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca R.
September 13, 2022
Color Does not last
POSTED BY:
Rebecca R.
September 13, 2022
Very disappointed with this product the color washes out in the first wash and leaves my roots exposed. The second bottle I received started foaming and spilling out of the bottle when left on the counter for less then 20 mins. I have never had hair dye do that to me and I've been coloring my hair for about 20 years. I'm glad it did not ruin my countertop.
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
POSTED BY:
Jade T.
September 12, 2022
Wish the color was better settling in my hair
POSTED BY:
Jade T.
September 12, 2022
I think the process was made so easily by eSalon, however when I received my package in the mail and began the process, the color was not what I expected it to be. I thought it was going to be a little bit better showing with the description that I gave of my already natural hair. Will definitely purchase again, just wish the color was a little more accurate.
Hello Jade - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
LISA C.
September 12, 2022
Poor gray coverage
POSTED BY:
LISA C.
September 12, 2022
My color kit used to cover my gray perfectly, however, for the last several months this has not been the case. I don't know if they have changed the formula, but I will give it one more try, and if it remains a problem, I am cancelling my subscription.
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color applications. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sarah W.
September 12, 2022
Turned my blonde hair ginger!
POSTED BY:
Sarah W.
September 12, 2022
I ordered from here due to the amazing reviews, I ordered a medium blonde and uploaded pictures etc. I've just done my hair, and well I'm left with ginger hair! I'm not happy about this
Sarah W.- Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brianna R.
September 11, 2022
Not what I expected.
POSTED BY:
Brianna R.
September 11, 2022
I was hoping to go a lot darker and even received an email from the stylist that I was going two shades darker and she recommended going darker gradually. My hair barely changed. The only noticeable difference is my natural red undertones now are more golden but my hair did not get any darker.
Brianna - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie Y.
September 9, 2022
Horrible Outcome.
POSTED BY:
Stephanie Y.
September 9, 2022
Based on the color chart and pictures I sent in, I ordered this color—medium Copper Blonde. I did as instructed and the color was less than appealing. It left my hair dry and dull. In my notes, to the colorist, I specifically asked for more of a strawberry medium blonde than copper plus with the photo it should have been closer to what was requested. I am totally disappointed and now have to go back to my stylist and spend the $120 to get the shine and luster my hair once had. I do not recommend it. The only reason I gave two stars is due to the packaging.
Stephanie - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Daneyda C.
September 9, 2022
Did not work
POSTED BY:
Daneyda C.
September 9, 2022
The hair color only worked on part of my hair and it’s literally gone after 4 washes.
Daneyda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Abby F.
September 9, 2022
Not what I wanted
POSTED BY:
Abby F.
September 9, 2022
Maybe it’s my fault but the dye didn’t change my hair color hardly at all. I’m a little disappointed as I wanted a bigger change.
Abby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill G.
September 9, 2022
Great product, complete wrong color
POSTED BY:
Jill G.
September 9, 2022
The color is not at all what I expected. It almost canceled out all of the red that my hair all ready was.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meranda M.
September 9, 2022
Awful!
POSTED BY:
Meranda M.
September 9, 2022
Absolutely awful. The color wasn’t even remotely close to what I wanted.
Meranda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn C.
September 7, 2022
Little gray coverage
POSTED BY:
Dawn C.
September 7, 2022
Not so great for gray coverage, at least not for me. Maybe it depends on the amount of gray each person has? My hair after coloring looked okay as far as the color but a few days later my roots were brassy.
Dawn - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right.
POSTED BY:
Elena S.
September 6, 2022
The box was delivered damaged twice in the last two times!
POSTED BY:
Elena S.
September 6, 2022
I was very disappointed that the box delivered was damaged. Some of the hair color leaked out.
Elena - We are so sorry to hear that your last two orders arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details!
POSTED BY:
Maria G.
September 6, 2022
Did not cover gray
POSTED BY:
Maria G.
September 6, 2022
I have not had good luck with eSalon. My Colorist contacted me and wanted to see how I liked my color. I was able to say how I was not happy because the gray hairs were not covered. They sent me another formula to try and it did not cover again!!! I can go buy Clairol or L'Oreal Root Touch up for $7.00 and I know it works. I did love the color that the rest of my hair is but not happy that the gray did not cover with this new formula.
Hello Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We can confirm your Color Plan is currently off and you will not receive orders from us moving forward. If you'd like to give us a try again in the future our colorist would be more than happy to adjust your formula again to help you achieve your perfect color. Thanks for giving us a try!
POSTED BY:
Abigail L.
September 6, 2022
Gray coverage was not as expected!
POSTED BY:
Abigail L.
September 6, 2022
I didn't cover my grays well, they were showing after one wash.
Abigail - We’re sorry to hear that your hair color is not covering greys as expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Pat M.
September 6, 2022
Leakage
POSTED BY:
Pat M.
September 6, 2022
My package arrived today ND th color bottle leaked out in to the box.
Pat - We're so sorry to hear that your order arrived damaged! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judi A.
September 6, 2022
Color
POSTED BY:
Judi A.
September 6, 2022
My color still is not shiny like it use to be. Even with using the tint rinse. Also, the grays around my face don’t color. I cover it really good for the longest time.
Judi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rachel A.
September 5, 2022
Colour
POSTED BY:
Rachel A.
September 5, 2022
Disappointed just over 2 weeks and grey has come through quite a lot a shop bought colour lasts longer
Hi Rachel! We are sorry to hear that your grey coverage didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
POSTED BY:
Heather W.
September 5, 2022
Rep lied to me about the ingredients
POSTED BY:
Heather W.
September 5, 2022
Incredibly angry right now, esalon.
Despite what I was told by a rep, the ammonia-free formula is NOT PPD-free. The email assures me that while it's made in the same facility as your products with PPD, the 0% formula is PPD-free.
Based on that email, I ordered the product. I just did a patch test, because I always patch test, and I developed a giant hive where the product was applied 10 minutes into the test.
I removed the solution, took an antihistamine, and then Googled the product and found out that - guess what - it *might* contain PPD.
WHY ON EARTH WOULD ANYONE ADVISE THAT YOUR PRODUCT IS PPD-FREE WHEN IT IS NOT?
Do you realize that people can end up in the E/R or die? I carry an epi-pen because of my allergies. I don't even mess with products that contain any form of ammonia or PPD.
I want my money back.
Shame on you. Beyond pissed off.
Hello Heather - We're super sorry to hear about your experience and are wishing you a speedy recovery. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Keshia H.
September 4, 2022
Limited gray coverage
POSTED BY:
Keshia H.
September 4, 2022
I loved the color, however, the gray coverage was just okay. I also felt that the color faded fairly quickly. The packaging was great and the instructions were easy to follow. I will give the color another try.
Keshia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kelly W.
September 4, 2022
First try…
POSTED BY:
Kelly W.
September 4, 2022
This was my first try with eSalon, and I was so very excited but the color pay off wasn’t what I expected. I wanted more intense from the “intense red” I received and the formula (hair dye) was weirdly warm and sprouted out the bottle and grew like elephant toothpaste and a science experiment. . Next time I have faith it will be better and the color pay off will be amazing.
Kelly - We truly appreciate your feedback! We're so sorry to hear of the issue with your first order. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joan H.
September 4, 2022
Cant cover grays. I thought I had cancelled but they resent and charged me $34
POSTED BY:
Joan H.
September 4, 2022
I TRIED to cancel after first failure. but they resent another batch which is just as ineffective as the first. Hoping this cancellation will work. If not, it's off to the bank I go for a fraudulent charge dispute.
Joan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Melissa G.
September 4, 2022
They said the color I wanted was too dark
POSTED BY:
Melissa G.
September 4, 2022
I specified I wanted to cover a bad haircut which I was clear on. Now I have an even lighter color that shows every flaw, and I get to wear a hat now for weeks until I can fix this. I didn't think they were going to go lighter! Not everybody wants a blonde slant to their color.
Melissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle L.
September 1, 2022
Not a fan
POSTED BY:
Michelle L.
September 1, 2022
This product is extremely harsh. The color is too dark. This is absolutely the worst color that I have ever used.
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Karen R.
September 1, 2022
Didn’t color my Grey
POSTED BY:
Karen R.
September 1, 2022
Followed all directions - I was clear that I wanted to cover my Grey - I think it needs to stay in for longer than general instructions asked for . So disappointed as was so looking forward to this !
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anne T.
September 1, 2022
Not the best
POSTED BY:
Anne T.
September 1, 2022
My hair looks better with store bought dye at half the price. I don't think I'll try this again. Did nothing. I could have not colored my hair and it would have looked the same.
Anne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Liz F.
August 31, 2022
TOO BLONDE
POSTED BY:
Liz F.
August 31, 2022
The color was too blonde and not enough Red. My roots were strawberry blonde and the ends were much more vibrant. The color was not as expected like before. I had a bit of "hot roots" and there is a clear line from roots to ends. My hair also seems very dry since coloring. When I first started using this product, I was happy with the results, the last couple of orders have been disappointing.
Liz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Nicole G.
August 31, 2022
Color was different from top of head to ends
POSTED BY:
Nicole G.
August 31, 2022
The color I got on my ends was the color I wanted (auburn) but my roots did not change color. The top of my head stayed brown.
Nicole - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tiffany D.
August 31, 2022
Had to go to salon to fix
POSTED BY:
Tiffany D.
August 31, 2022
The color didn’t turn out at all and had to go to the salon to fix
Tiffany - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Belinda K.
August 30, 2022
Does not give me the purple color I wanted. Not even just a little!
POSTED BY:
Belinda K.
August 30, 2022
I found a picture on the internet to show what color of hair I want. It turned out to be very far from it. Extremely disappointing.
Belinda - We are so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mal Z.
August 29, 2022
Very drying - also eSalon keeps charging you without your consent.
POSTED BY:
Mal Z.
August 29, 2022
I ordered this product to try it, no where it was written that I was enrolled in automatic product delivery. eSalon now has charged me for another round of a product that I didn't like. They aren't refunding me my money, and they even picked when to send it to me. I am shocked.
Mal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassie O.
August 29, 2022
Packaging
POSTED BY:
Cassie O.
August 29, 2022
My package came in their box but not an outer package. Consequently my box was opened perhaps and contents removed or not put in. I was so disappointed and left with nothing in my box and bank
Cassie O.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you have received an empty color kit. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Josee B
August 29, 2022
Wrong color sent.
POSTED BY:
Josee B
August 29, 2022
I had requested a color adjustment, but didn't like the lack of personalized care and didn't want to be experimented on, so I requested to keep the original color which didn't seem to cover greys. I was sent the adjusted color anyway. It looks awful. I wish I could get personalized color that makes me feel great about my hair like in the marketing materials. And not this color experiment I am currently on and paying for.
Josee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lillie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cheryl M.
August 29, 2022
Not happy with the color
POSTED BY:
Cheryl M.
August 29, 2022
Did not cover my gray and I look like I have a halo of white hair around my face
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah F.
August 28, 2022
Too yellow
POSTED BY:
Hannah F.
August 28, 2022
I have found the colour I like in a really cheap brand but was hoping this would last longer! Came out really yellow going to cancel subscription and just use cheap brand
Hi Hannah! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Giedre V.
August 27, 2022
Blond hair
POSTED BY:
Giedre V.
August 27, 2022
I have a blond hair. I was worried how it will look. Now I have ginger roots. I understand its hard with blond hair, that's way i thought to try esalon, but it didn't work for me :( very annoying.
Hi Geidre! Thanks for stopping by. We are so sorry to hear that your hair color didn't turn out as expected. Please check your emails, we've just got back to you to help you further.
POSTED BY:
Samantha K.
August 27, 2022
Great customer service just didn't like the color
POSTED BY:
Samantha K.
August 27, 2022
I was hoping for my color to be a popping vibrant red or even hot pinkish color. It turned out a mild reddish brown color. I sent a message to my stylist and she got back to me very quickly. She was happy to fix it for me. I just messaged her back with the changes I'd like. Waiting for a response, which I'm positive will be soon. I will write a follow up review as soon as I receive my new color.
Samantha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kathy G.
August 26, 2022
Didn't work
POSTED BY:
Kathy G.
August 26, 2022
I used the product for my hair and nothing happened. I used it exactly as instructed and when it was all said and done my hair did not change. Very disappointed.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Shelly E.
August 26, 2022
Color
POSTED BY:
Shelly E.
August 26, 2022
I am really disappointed I tried in the past and had problems with it. This made my again very dry. I can't send it back because I used it. Not a happ customer!
Shelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy R.
August 26, 2022
Gorgeous colour. Doesn't last.
POSTED BY:
Amy R.
August 26, 2022
The colour on the ends was beautiful. The root colour wasn't quite right. The major problem I had was it washed out after the 3rd wash even despite using the tint rinse stuff that I bought as an extra and followed all the instructions. The box dyes I've used in the past for much cheaper wash out at the same rate. Granted the colour selection in more limited but much more justified for the price.
Katherine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Clare C.
August 24, 2022
I did't sign up for recurring orders but they put me on a plan.
POSTED BY:
Clare C.
August 24, 2022
And the "contact us" link on the Support page doesn't work.
Be careful--I ordered one set of color to try it out, and to my surprise, a second set was delivered a few weeks later. When I logged on to my account, I saw that I was signed up for a plan to have color delivered every 3 weeks. I didn't sign up for a plan. I followed the links to cancel the plan--which was tricky because I had to click on "cancel my plan" several times, and each time it would have been easy to accidentally click on "keep my plan". Now I have to return the color, and hope that they refund the $26.00.
Clare - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
Darlene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for your feedback!
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Virginia C.
August 23, 2022
Not what I expected
POSTED BY:
Virginia C.
August 23, 2022
Mixing and using the squeez bottle makes a splashy mess and my color came out orange highlights which I definitely did not want
Virginia - We’re sorry to hear that you were unhappy with the results of your custom color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Kristin D.
August 22, 2022
False looking
POSTED BY:
Kristin D.
August 22, 2022
I expected a natural looking mahogany and ended up with a fake result that would suit a 15 year old girl. Not the rich autumn colour that this should have provided am very disappointed and embarrassed to go back to work. Happily I chose semi permanent
Hi Kristin! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Maria e G.
August 22, 2022
Did not cover my greys
POSTED BY:
Maria e G.
August 22, 2022
I would like to cancel my orders. The product did not work for me
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marlinda M.
August 21, 2022
Didn’t work
POSTED BY:
Marlinda M.
August 21, 2022
No grey coverage at root- I followed all specific Instructions.
Lots of my hair fell out.
Very harsh product.
I’m sorry but 0 stars. Pls cancel my entire account. Thank you
Hello Marlinda - We truly appreciate your feedback and are so sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Charr T.
August 21, 2022
Does not work
POSTED BY:
Charr T.
August 21, 2022
It didn't cover my grays and it made a bunch of my hair fall out
Hello Charr - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Joyce H.
August 21, 2022
Green tint to my hair
POSTED BY:
Joyce H.
August 21, 2022
I went swimming after coloring my hair and now have a green tint that I cannot get out even after using my No More Orange, purple shampoo or color tint on it. Must be a chemical reaction with the dye.
Hello Joyce - We're so sorry to hear about your hair turning green after swimming. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ròisín M.
August 20, 2022
Didn't cover all my greys
POSTED BY:
Ròisín M.
August 20, 2022
I feel I was a little harsh in my initial review, the colour was slightly darker than I had wanted and what I had in mind however maybe I didn’t express what I wanted clearly or was being unrealistic with what was possible, my one gripe is it didn’t cover all my greys I don’t have a lot but some at the roots and sideburn area although most covered there was a few that didn’t and I found the coverage didn’t last as long but I usually use 20vol developer in the salon and this set came with 10 vol with no option of changing them 20,30 or even an option to buy. Colour leaves hair really smooth and doesn’t leave a strong smell and everything you need is provided gloves, shampoo, conditioner, stain guard and stain remover.
I don't think you sent me the correct color. I went to dye my hair and the color in the bottle was black. I threw it away. I would like a refund. I tried calling but you were not available as it was on the weekend. Very disapointed!
Hello Jean - We’re so sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we'd like to work with you to resolve this matter. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen R.
August 18, 2022
Doesn’t last
POSTED BY:
Karen R.
August 18, 2022
Why, oh why E-Salon did you change your formula? I love my color but it starts to fade in less than 2 weeks. I use your shampoo and products and it still doesn’t last! Very disappointed in the last year. May have to look elsewhere for my hair coloring.
Karen - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Amy L.
August 18, 2022
Not right colour
POSTED BY:
Amy L.
August 18, 2022
The first colour I had was great but this one was too dark and I’ve had to go back to the hairdresser to correct
Really unhappy and cancelling my plan
Amy - Thank you for sharing your experience! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Clare T.
August 18, 2022
It's fine
POSTED BY:
Clare T.
August 18, 2022
It dyes my gray hair. It doesn't really make my hair purple, it's much darker than I wanted, and it leaves colour on my towels.....but I'm not gray so hey
Hi Clare! Thanks for sharing your feedback with us. Your colorist will be in touch to help you achieve the color that is right for you. Please check your emails.
POSTED BY:
Mel L.
August 18, 2022
Not happy
POSTED BY:
Mel L.
August 18, 2022
Unfortunately this came out nothing like the colour it promised. It has left my hair so dry and frizzy. I was so excited to try out the colour and followed the instructions to the letter, my daughter put it in for me.I'm so disappointed. I'm now left with an ugly colour and hair in bad condition.
Mel – Thanks for sharing your experience, we are truly sorry to hear that it didn't match your expectations! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to reformulate your color! We have emailed you, so that our Licensed Colorists can work on a color closer to what you desired.
POSTED BY:
Jill M.
August 18, 2022
Still not great at covering the grey at the hair line!
POSTED BY:
Jill M.
August 18, 2022
With the two orders I have received neither the original or the reformulated color covers the grey at the hairline as good as the cheap color. I love the color, but I will give this one more order and if it is not better at coverage I will cancel my order. I really love the color, but not happy with the grey coverage.
Jill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michele W.
August 18, 2022
Didn’t work
POSTED BY:
Michele W.
August 18, 2022
I totally followed the instructions but instead of getting the colour I asked for I now have jet black hair. Really disappointed
Hi Michelle! I'm sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further.
POSTED BY:
Tamela M.
August 18, 2022
Messy
POSTED BY:
Tamela M.
August 18, 2022
I just got my first order of color today and when I opened the box, both of the color bottles had leaked. It doesn’t appear to be a lot but I ended up with color all over my hands and the instructions had color on them, making them hard to read. I wasn’t expecting such a mess. I am a little disappointed out of the gate. I hope the color works out better.
Tamela - We're so sorry to hear your first order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Shirley K.
August 17, 2022
Useless dont waste your money
POSTED BY:
Shirley K.
August 17, 2022
My colour washed out of the grey areas of my hair in 2 washes.
Hi Shirley! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
Amy R.
August 17, 2022
Gray
POSTED BY:
Amy R.
August 17, 2022
I left the product on for an hour and still I saw my grays. But I decided 5 more mins. I decided to rinse and condition. After all that, my grays are still on my sides very bad. I am so disappointed. I will go back to box color. Sad it didn’t work.
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dovile P.
August 17, 2022
Hair is no longer copper
POSTED BY:
Dovile P.
August 17, 2022
I am very very upset because my hair is no longer copper it’s just dark brown with some copper in it. I don’t know what I’ll have to do to get it back now, probably go to a salon and spend £100’s which is what i was trying to avoid doing in the first place by ordering this. The formula of the dye was the same as last time (on paper) and I followed instructions down to a T, and it turned out like two different colours. it’s also not my first time colouring my own hair. Very very upset.
Hi Dovile! Thanks for sharing your experience with us. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you.
POSTED BY:
Jennifer M.
August 17, 2022
Colour
POSTED BY:
Jennifer M.
August 17, 2022
I received my colour and applied. It is nice. It just is not as intense as I wanted. I like my hair to be extremely intense. Hopefully this can be sorted.
Hi Jennifer! We are sorry to hear that your color wasn't as expected, and we'd love to work with you to get it just right. Please check your email, we've just contacted you to help you further.
POSTED BY:
Sari S.
August 17, 2022
Still TOO DARK
POSTED BY:
Sari S.
August 17, 2022
This is my Third set from E Salon. I’ve sent photos of how I’d like my color. Your colorists say they are adjusting the color but it STILL is NOT what I want.
Sari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate your feedback and look forward to helping you reach your desired color!
Paula Ann - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Arlene J.
August 15, 2022
Did Not Cover Grey
POSTED BY:
Arlene J.
August 15, 2022
I love this color, but it doesn’t do a good job of covering my grey hair. I have used this color before and was told to leave it on longer. Waited an extra 15 minutes this time around and it still didn’t work. I may seek other products elsewhere.
Arlene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marta C.
August 15, 2022
Totally wrong colour - I had to repair it within the day - it was that bad
POSTED BY:
Marta C.
August 15, 2022
Totally wrong colour - I had to repair it within the day - it was that bad
Hi Marta! We are so sorry to hear that your hair color didn't meet your expectations. Please check your emails, your colorist has contacted you to help you further.
Madalyne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gemma C.
August 15, 2022
Okay coverage nice colour
POSTED BY:
Gemma C.
August 15, 2022
It is good treatment but unfortunately it just isn’t covering all my greys only tried this three times the first box had two colours and so did the second but the last box only had one and I have a lot of hair and it is extremely thick but just didn’t cover all of it would have liked the colour to be brighter also.
Hi Gemma! We are sorry to hear that the grey coverage hasn't met your expectations, and we'd love to help you. Please check your emails, your colorist will be reviewing your formula and will get back to you asap.
POSTED BY:
Lyndsay L.
August 14, 2022
Mildly disappointed in the color
POSTED BY:
Lyndsay L.
August 14, 2022
The process was great, instructions perfect. But the root color was supposed to be black with a golden undertone, and my roots stand out as if they were a lighter brown while my ends are Black As I’d hoped. I’m thinking I’m going to have to go get my roots fixed. Unless I can somehow get a black color sent to me for just my roots that will actually make them black.
Lyndsay - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Heather - We're so sorry to hear your order hasn't arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Denise P.
August 14, 2022
Color broke in shipping
POSTED BY:
Denise P.
August 14, 2022
Color broke open in shipping, leaked out, and damaged the contents of the box with my black hair color.
I would like to receive a replacement of the color kit. The shampoo and conditioner were not damaged. This is the second time this has happened.
Thank you
Denise - We're so sorry to hear your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Stephanie P.
August 13, 2022
Dark
POSTED BY:
Stephanie P.
August 13, 2022
It was still too dark as ive asked for a lighter shade.
Hello Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that one of our Color Experts has emailed you to help resolve your concern in regards to going lighter. It looks like the email was sent on July 22nd, please check your inbox and get back to us at your earliest convenience. Please let us know if there is anything else we can do to help!
POSTED BY:
Charlie F.
August 13, 2022
Not close to color I requested
POSTED BY:
Charlie F.
August 13, 2022
I wrote to the colorist that I hated the color sent to me. It wasn't even close to the red shade I requested. Didn't get a response from the colorist so I want to cancel future mailings, but can't figure out how. What a waste of time and money!
Hello Charlie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We couldn't find any previous emails from you, but please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Leah G.
August 12, 2022
Doesnt work for me.. sorry..
POSTED BY:
Leah G.
August 12, 2022
Hoping my return purchase will please be credited to my account.. very nice company.. nice product… but too messy for me to keep doing my own hair. Please cancel any future shipments, and credit my account for the july purchase.. thanks much..
Leah - We appreciate your feedback! We're so sorry to hear that our color didn't work out for you. We have reached out to you via email to discuss your return. Keep an eye on your inbox for more details. Thanks again for reaching out!
Hello Gabriella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolina C.
August 12, 2022
Not the same
POSTED BY:
Carolina C.
August 12, 2022
This color was not the same I had before, it was more on the redish tone which I dislike very much. I always have been asking for tones that do not show any red in it and this color was just that. I had to get the color at the salon to correct the redness.
Hello Carolina - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marybeth B.
August 12, 2022
Way too light
POSTED BY:
Marybeth B.
August 12, 2022
Waste of time. Roots are ridiculously light. Grey will no doubt show through by next weekend.
Hello Marybeth - We truly appreciate your feedback and are so sorry to hear your formula did not provide full gray coverage. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chet S.
August 12, 2022
So disappointed! Followed instructions to the letter.
POSTED BY:
Chet S.
August 12, 2022
My grey roots are still visible. This is first time since 2016 that my color kit failed me. And right before my first vacation post Covid. I tried contacting esalon directly but can’t. That’s $33 down the drain, literally 🥲🥲☹️😩
Hello Chet - We are super sorry to hear that you were disappointed by the gray coverage and you were unable to contact us. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Heather J.
August 11, 2022
Not great for grey coverage
POSTED BY:
Heather J.
August 11, 2022
My color didn't cover many of my grey hairs and the ones it did it turned a red'ish color when it was suppose to have a slight purple with brown. So I had red roots with the rest being a dark brown.
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine B.
August 11, 2022
Nice to use. But colour and coverage terrible
POSTED BY:
Christine B.
August 11, 2022
I have been colouring my hair at home for 30years, and used all kinds of different brands and colours. This was very nice to use. The instructions were easy to follow. But it failed dismally in it's main objective of actually colouring my hair! I could see straight away that the colour was too light for my roots, wouldn't colour my greys and I'd need to do it again within a week. It was a complete waste of time and very expensive compared to the dyes I'd previously bought from the chemist, which might not smell as good. But did colour great, and stay!
I was going to cancel my subscription, but they have offered me a free colour set and adjusted my colour. So I am going to give it another go this weekend as the roots and greys need to be sorted even though I only coloured it 2 weeks ago! I will update this review once I have dyed my hair again
Hi Christine! Thanks for giving us a second try. We are so sorry to hear that your color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Susan C.
August 10, 2022
This company sux
POSTED BY:
Susan C.
August 10, 2022
I have cancelled my subscription, returned product and not got a refund. This is the worst company to deal with.
Susan - We appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Andrea - Thank you for reaching out! Your Color Plan is super flexible, so it can be paused, skipped, or turned off at any time through your account or by giving us a call. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Laverne R.
August 10, 2022
Custom color set
POSTED BY:
Laverne R.
August 10, 2022
Since Dec. 2021 , I haven’t received my correct color for my roots. My color has been turning my roots golden instead of what they are which is a darkest brown. I have had to use a root touch up every time to correct the color.
Laverne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We truly appreciate your feedback.
POSTED BY:
Sandra W
August 9, 2022
Doesn’t cover gray
POSTED BY:
Sandra W
August 9, 2022
Did not cover gray and faded in one week. CANCEL all future orders. Just cancel!
Sandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. While this isn’t typical of our color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Maureen - We are sorry to hear that you did not have adequate gray coverage with your color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kyls
August 9, 2022
Too harsh
POSTED BY:
Kyls
August 9, 2022
My color set felt like it was burning my scalp too much ammonia. Nice color cover up but too strong.
Kyls - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
marie H.
August 8, 2022
bad color
POSTED BY:
marie H.
August 8, 2022
the color they sent me turned my hair orange red and it did not cover the roots, instead it made my roots light orange red. the color I had before was good then they changed it and did not listen to the color I wanted. It was not dark auburn. it was light pale red with orange tones. please send color that I first started with.. what is going to fix the decoloration of my roots?
Marie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sarah G.
August 8, 2022
Good colour
POSTED BY:
Sarah G.
August 8, 2022
Left my scalp dry and flacky contacted support didnt apologies for this happening ive tried shop hairdye and its never left my hair like this i am having to put mostistures in my scalp to restore it back to normal again
Hi Sarah! We are truly sorry to hear that your hair color didn't meet your expectations. Your colorist will contact you to help you further. Please check your emails.
POSTED BY:
Monica B.
August 7, 2022
Not grey covered
POSTED BY:
Monica B.
August 7, 2022
And it’s not my color , well not the color I asked for
Monica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn U.
August 6, 2022
Still no gray coverage
POSTED BY:
Dawn U.
August 6, 2022
This was my second try with eSalon and I still can’t get gray coverage. I followed directions, really focused on the hairline and timed it. Gray still showing. I’m going to cancel my subscription.
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela C.
August 6, 2022
Keeps trying to charge me
POSTED BY:
Angela C.
August 6, 2022
It says my ordering has been turned off yet every month they try and charge my card different amounts. What do you have to do. After the color was very wrong twice and contacted customer service they are still charging me card that doesn’t go through but enough is enough
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel P.
August 6, 2022
The color is ok! I guess I’m not explaining myself correctly!
POSTED BY:
Rachel P.
August 6, 2022
I had the color adjusted and it still isn’t what I’m wanting. I guess I’m not explaining myself clear enough!
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
