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I have been a satisfied customer since 2015. In the past I didn't noticed much smell after applying product to my head for 30 minutes, UNTIL this last color that I received Aug. 2022. I could not wait to rinse it out, it was that bad, yes. What has changed? I am hesitant now to buy another color set.
Mary Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kelsey G.
January 2, 2023
Hot Roots
POSTED BY:
Kelsey G.
January 2, 2023
The only thing this color changed was my roots. Which are now hot roots. Didn’t even change the rest of my hair. Super disappointed and will not be ordering again.
Kelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
christina C.
January 1, 2023
no value in this product
POSTED BY:
christina C.
January 1, 2023
I have sent in photos of my colored hair and highlights from several angles taken in natural lighting and this is the second time I have been sent a non compatible color product. I do not see the value of this product . Very disappointing as i was needing to use for gray coverage while on my extended out of country vacation . it has turned out lousy. has an auburn/red color to it . not formulated to cover my gray for more than a couple of days .
Christina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara B.
January 1, 2023
Too much gold
POSTED BY:
Barbara B.
January 1, 2023
I asked to darken the shade and get rid of the gold. I loved the darker shade but it seemed even more gold than the lighter version. I really don’t like this color on me. FYI, I canceled because of the shipping cost not the disappointment in the color.
Barbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catherine Q.
January 1, 2023
Disappointed!!!
POSTED BY:
Catherine Q.
January 1, 2023
For the past few treatments, I've had unsatisfactory coverage of my roots. With my Dec rush order, I raised the issue in a message and noted that I had discovered thru trial & error that I needed to leave the product on for 40 mins. I asked if that cld result in overprocessing, but got no response. Now I'm wondering if bottle application cld be the problem. The developer bottle is so small that when I pour in the color it's almost to the top, making it very difficult to properly mix thru shaking. I always start with the roots along my part, meaning that I'm always applying the liquid at the top of the bottle to that area. That's where I've had stubborn grey immediately post treatment. So my current theory is that I've consistently been applying the least well-mixed liquid at the top of the bottle to my part roots, where strong, well-mixed color is most needed! I plan to revert to using a bowl but I no longer have a brush. Can you please include one with my next rush order? I'm sure you can understand my disappointment - going to the trouble and expense of buying and applying color and making rush orders that take a week to arrive only to get spotty results. Thanks for reading and I'd appreciate a response.
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Magdalena P.
December 31, 2022
Unfortunately didn't like it
POSTED BY:
Magdalena P.
December 31, 2022
I didn't like my colour the first time, so I've got new formulation free of charge but it's still not what I wanted.
Hi Magdalena! We are so sorry to hear that you are still not happy with your results. Please check your emails, we contacted you to help you further.
POSTED BY:
Benita D.
December 31, 2022
Not the colour I was expecting
POSTED BY:
Benita D.
December 31, 2022
I requested a colour adjustment to add some red to my hair. All this colour adjustment did was darken my hair a bit with no hints of red at all. I like not having to go to a salon to have my hair coloured because I can do it from home. I have just asked for another colour adjustment, I hope the next colour adjustment is better than the last one. If not I may sadly just end up just cancelling my subscription.
Benita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Juliana K.
December 31, 2022
I think i was allergic
POSTED BY:
Juliana K.
December 31, 2022
The packaging and instructions were five star. The smell is almost non existent in comparing with other hair colors. My hair is not dry yet but seems less shiny. Also I was allergic to this as it turned my whole face red and parts of my body that it touched became a bit itchy. It has been two hours.. no more itching but my face is still red. I will have to cancel.
Juliana - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Pamela H.
December 30, 2022
Does not cover grey
POSTED BY:
Pamela H.
December 30, 2022
This product does not cover grey and requires extensive changes to get the correct color.
Once you have dyed your hair unless you strip it and recolor you are stuck with that color. 😢
Pamela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah W.
December 30, 2022
Unbelievable lasting colour, but extreme dryness
POSTED BY:
Sarah W.
December 30, 2022
The colour went on darker than I wanted at first (almost black) but my hair was already dry and therefore porous. In addition, the formula itself is extremely drying and not enough conditioner was provided (even for 1 use)
The colour has lasted so well though. I am extremely pleased with it, as no “shop bought” brunette has given me the ash tones my hair needs.
Overall great for colour, awful for drying hair.
Hi Sarah! We are sorry to hear that your hair felt so dry. Please check your emails, we have contacted you to help you further.
POSTED BY:
Peggy G.
December 30, 2022
Hot roots
POSTED BY:
Peggy G.
December 30, 2022
I was very displeased because my gray roots turned red and did not cover. I explained when I ordered the color that it needed to be darkest brown for coverage of my gray roots and mahogany as overall color. Well I ended up with bright red roots that did not cover the gray.
Peggy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Louise L.
December 29, 2022
my hair felt dry after use
POSTED BY:
Louise L.
December 29, 2022
Ok colour but my hair felt dry after use, and I've found out I'd been singed up to repeat the other so Ive been charged for another lot that I didn't want and definitely wont use .
Hi Louise! We are sorry to hear that your hair felt dry after coloring. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kate W.
December 28, 2022
Patchy and a terrible colour
POSTED BY:
Kate W.
December 28, 2022
I was so excited to use this dye but after using and following instructions to the letter, my ends went a bright red and my roots were black! Ruined the condition of my hair also I now have static, frizzy hair. I've been dyeing my own hair for years with no trouble but this was a disaster. All I can say is the packaging was really lovely and the personalisation is a nice touch but really I would have preferred it all came in a plastic bag if it meant I had got the lovely, even hair colour I wanted. I had to get a very dark brown dye to go over the top of this horrendous colour to try and save my hair.
Hi Kate! We are truly sorry to hear about your root results. Once of our colorist will carefully review your case, to provide a solution. Please check your emails, we have contacted you.
POSTED BY:
Carol W.
December 28, 2022
Customer Service Shocking
POSTED BY:
Carol W.
December 28, 2022
Good luck if you try to cancel this as I have several times ! I have emailed tried to call,
I cancelled through the app they still sent the hair colour took payment, cancelled again told me my colour was coming soon so I cancelled my payment and emailed again, now they’re telling me my payment didn’t go through and can I add another card.
Hi Jan - Thank you so much for taking the time to share your feedback with us! Our Custom Color Kit is designed to provide all the tools you will need to color at home like a pro. This includes your Custom Color, stain remover, stain guard, and a small packet of color-safe shampoo and conditioner, along with two pairs of gloves. These extras are not optional at this time, but you can always donate these items if you do not use them. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sarah G.
December 28, 2022
Horrible color!
POSTED BY:
Sarah G.
December 28, 2022
This was not an ash brown!! It came out redish orange. I don't know if it was a mix up or what but total fail!!
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sabrina T.
December 28, 2022
Plenty of product
POSTED BY:
Sabrina T.
December 28, 2022
The color that I got now is a redish orange tint for a dark blonde, now how does a redish orange tint come from a dark blonde? I doubt that I will ever order from Esalon ever again now im stuck with a product that I won't use. there's plenty of product to dye my hair with even though wrong color.
Sabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynne Demetriou
December 28, 2022
Did not cover my grey roots!!
POSTED BY:
Lynne Demetriou
December 28, 2022
This product has not worked as stated. Having washed my hair twice with the shampoo and conditioner sold by esalon, in the last week .
following the colouring of my hair. Now most of the colour has gone, total waste of time. I want my money refunded.
Hi Lynne! We are so sorry to hear that your color hasn't worked. Please check your emails, we have contacted you to help further.
POSTED BY:
Aida H.
December 28, 2022
Incorrect color
POSTED BY:
Aida H.
December 28, 2022
Adjusted the color to more red after the first order, the 2nd order was perfect and this order is more brown which is not what I want, I’m suspecting I got someone’s order since it says Michelle’s color on this email.
Aida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Monika C.
December 27, 2022
No gray coverage
POSTED BY:
Monika C.
December 27, 2022
Does not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem.
Monika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Danielle R.
December 27, 2022
Did not cover greys
POSTED BY:
Danielle R.
December 27, 2022
I don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results.
Danielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Aleksandra L.
December 26, 2022
Wrong color
POSTED BY:
Aleksandra L.
December 26, 2022
I was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling.
Aleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Samantha S.
December 26, 2022
Looked nothing like the reference photo!
POSTED BY:
Samantha S.
December 26, 2022
I used to like e-salon as a way to keep up with my red color without breaking the bank, but the dye kept looking fake red when I repeatedly requested that it look more natural, and each time it would only get worse. I used to love e-salon, I just wish that their custom formulations actually worked as promised. I hope that it's fixed soon.
Samantha - We're so sorry to hear that you were disappointed by the results of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Bal - We are so incredibly sorry to hear that your experience was not all it should have been. We take our clients' feedback to heart and continue to improve our services and products each and every day.
POSTED BY:
Pam G.
December 24, 2022
This is my second attempt. The color is better
POSTED BY:
Pam G.
December 24, 2022
But your color does not color my whites around border of face. And I literally did it first around entire face. I wish I’d taken a pic of how dark my skin was. And how far out. I did NOT use the remover on my face either. Very disappointed.
Pam - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
A H.
December 24, 2022
Unhappy
POSTED BY:
A H.
December 24, 2022
Less than week my hair turned to gray. I m really disappointed.
Hi AH, We are sorry to hear your greys were back in one week. Please check your emails, we just contacted you to help you further.
POSTED BY:
Will A.
December 22, 2022
Permanent Washes Out Really fast
POSTED BY:
Will A.
December 22, 2022
Permanent col our unfortunately seems to wash out at the same rate as the demi-permanent which is disappointing even when using Premium shampoo for colour protection.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Johanna C.
December 21, 2022
The color it wasn't exactly what I expected
POSTED BY:
Johanna C.
December 21, 2022
I have short hair (just shoulder level), extra fine, and with a lot of grays. I was trying to cover my roots and grays while I was traveling (not going to my stylist/salon until about 2 months) but the color was a little too "gold"/ Yellow the color I was trying to match. The consistency of the mix was way too liquid, it didn't cover my gray hair for more than 1 week and after that, the color practically vanished. Because I have fine hair a lot of the product was wasted.
I don't think this is a bad product, I just think it's not for me. I'm not an expert on how to do this at home, and I think you may have some knowledge before jumping into trying to dye your hair at home without ruining your highlights or other processes that you already have.
Johanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katrina H.
December 20, 2022
Not good
POSTED BY:
Katrina H.
December 20, 2022
I chose a dark blonde copper to go over my high lighted blonde hair. Followed instructions to the letter and after using this I was left with very red roots and light blonde coppery ends.
I emailed and uploaded a photo expecting a reply with some support and colour correction offered but was ignored. Usually so quick to reply to emails but I received nothing. Highly disappointed and will never use eSalon again. Ruined my hair and had to spend more money correcting the colour.
Hi Katrina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to check on your color and provide a solution.
POSTED BY:
Angela R.
December 20, 2022
Dry hair
POSTED BY:
Angela R.
December 20, 2022
This product dried out my hair and didn’t cover my gray hair. I’m disappointed
Angela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brock S.
December 20, 2022
Dull, roots+ends different, wrong color.
POSTED BY:
Brock S.
December 20, 2022
It is just a dull almost natural looking auburn color where it took, I wanted a intense violet -violet, violet-red magenta or "bright burgundy" color. The roots are barely colored and almost brassy in some spots.
The ends look like a much lighter faded version of the midshaft but feel good thankfully. I consulted one of the "colorists" for a whole day for this color and it is just not good.
Brock - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jeanette R.
December 19, 2022
Second time used
POSTED BY:
Jeanette R.
December 19, 2022
Colored my hair today and once I mixed the solution into the applicator and shook it for the proper period of time, the solution was like sludge. I had an extremely difficult time get it out onto my hair and ended up making a mess. Maybe it was a bad mixture but I’m quite sure I was not able to cover all my silver roots. The other accessories were fine. Not sure I can use it again. If someone can give me an idea of what might have happened I’d appreciate it.
Jeanette - We're truly sorry for your experience. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Katie H.
December 19, 2022
It's OK...
POSTED BY:
Katie H.
December 19, 2022
I think I am not conveying to you what I really want/need. The photo I originally sent to you - my hair was MUCH blonder, and that is the look I am hoping to achieve. I guess I originally asked for root touchup but each time I use your product, myhair seems to turn darker. And I promise that I only put it on the roots this time. I guess I need a full perk-me-up to a lighter shade all over. What can we do for this next shipment?????
Katie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jade C.
December 18, 2022
Didn’t take
POSTED BY:
Jade C.
December 18, 2022
The blue black colour didn’t work on my roots whatsoever once again a complete waste of time very disappointing and distraught
Hi Jade! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
POSTED BY:
Jane G.
December 18, 2022
Not great.
POSTED BY:
Jane G.
December 18, 2022
Bought this colour back in September. Wasn’t ready to use at that stage, I have always been extremely happy with Clairol nice and easy original formula however their formula has changed and I am looking for a new supplier.
This colour is so one dimensional and their are no tones. The colour is flat with no reflective colour.
Can’t wait to colour again but not with E-salon.
Hi Jane! We are so sorry to hear that you aren't happy with your results. Please check your emails, we have contacted you t help you further.
POSTED BY:
Alexandra Z.
December 18, 2022
Terrible coverage
POSTED BY:
Alexandra Z.
December 18, 2022
I just finished coloring my hair and the quality is not what I'm used to from eSalon. The roots are barely tinted and appear brassy in comparison to the length of my hair. Not dark brown at all. Very disappointed. My family has commented before that they don't think the color is as good as it has been in the past, but this time there is no missing that immediately after coloring it still looks like it needs to be done.
Alexandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marysia N.
December 17, 2022
Good initial result so natural
POSTED BY:
Marysia N.
December 17, 2022
Unfortunately it seemed to fade very quickly .. in 8 days to a shade I feel is too light for me
Hi Marysia! We are sorry to hear that your color was too light. Please check your emails, your colorist will contact you t help you further.
POSTED BY:
Jenny P.
December 16, 2022
It didn’t do anything
POSTED BY:
Jenny P.
December 16, 2022
I’ve been dying my hair for years and now I’m leaving for Aruba tomorrow and my hair is still gray . I followed all the instructions and I’m so angry . I want my money back . Im going to pick up a cvs brand like I usually use and now have to dye my hair in Aruba.
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele K.
December 15, 2022
Awful!
POSTED BY:
Michele K.
December 15, 2022
Didn’t cover any of my gray and was so dull. Just a terrible product.
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angela M.
December 15, 2022
Without the ends refresher my hair gets ruined
POSTED BY:
Angela M.
December 15, 2022
I would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots.
Angela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susan F.
December 14, 2022
It's been a week since it shipped and it's still in California at UPS
POSTED BY:
Susan F.
December 14, 2022
Could find no way to contact you about my order???????
Susan - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mariea D.
December 14, 2022
Not what I expected
POSTED BY:
Mariea D.
December 14, 2022
The color did change but not to the color I expected. I wanted a darker color
Mariea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Sarah W.
December 13, 2022
Didn't cover my greys
POSTED BY:
Sarah W.
December 13, 2022
I only dye my hair to cover my grey roots and this didn't manage to do that despite following the instructions to the letter. Tried to go on the website and raise a query about this but the relevant section in the help page didn't work so left with writing a poor review to hopefully get some response about this.
Nolaborn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Joyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane T.
December 12, 2022
Not enough
POSTED BY:
Diane T.
December 12, 2022
My hair turned out horrible! If you have long hair and it's thick, not for you! My order barely covered my roots and maybe 5 inches of my hair.
Hello Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl A.
December 12, 2022
Gray
POSTED BY:
Cheryl A.
December 12, 2022
I'm sorry to say that the color is not depositing on my hair. if it does it is just a light brown so my roots are light brown or still gray. There are also light brown bloches all over my hair. I know you have worked very hard to try to get things right but I don't think your product is going to work for me.
Thank you for your hard work.
Hello Cheryl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email for further feedback and to provide information regarding your eSalon account. Thank you for giving us a try!
POSTED BY:
Melissa M.
December 12, 2022
Waste of time and money
POSTED BY:
Melissa M.
December 12, 2022
Not only did it turn my roots orange (not the color I chose) and the rest a dark almost black, my greys aren’t covered and the 100% guarantee? Bogus! It says you can return the “unopened” box. 😐 Ladies, check the rating on Better Business Bureau BEFORE you buy it…I didn’t 😞
Hello Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Happiness Guarantee is valid until 30 days after purchase. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
susan A.
December 12, 2022
not worth it
POSTED BY:
susan A.
December 12, 2022
terrible hair dye wrong color and didn't cover ANY GREY
Hello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lynn H.
December 12, 2022
Arrived damaged…and
POSTED BY:
Lynn H.
December 12, 2022
No complaints about esalon…love you!
My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess!
Hello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
sandy H.
December 11, 2022
This is Dec 11 I Jane still not received my order
POSTED BY:
sandy H.
December 11, 2022
I’m so upset with your company I have been a loyal customer for almost 2 years!!! and I have never had such poor service these last couple of orders…. This pkg was shipped 11/29 and I still have
Not received it last months order took a while to receive also almost 2 weeks after shipment
Sandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ema B.
December 11, 2022
Colour
POSTED BY:
Ema B.
December 11, 2022
I have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys.
Hi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further.
POSTED BY:
Kel C.
December 11, 2022
One more try :)
POSTED BY:
Kel C.
December 11, 2022
Very brown, I attached what my hair is now to what it was when I colored myself.
I am a stylist as well
Kel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Deborah H.
December 10, 2022
Not good
POSTED BY:
Deborah H.
December 10, 2022
I did not like the color and I won’t purchase again. Please close my account
Deborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lori B.
December 10, 2022
Though good hair color, it is hard to successfully color hair
POSTED BY:
Lori B.
December 10, 2022
Two months ago, the color bottle’s cap was tightened so much that nothing I used to open it would work. I tried to open it with pliers but cracked the bottle.
This time, the gloves were so stuck (old?) that my fingers couldn’t go into their spots. One glove ripped and my fingernail was stained for a week.
If this happens again, I will probably cancel and go elsewhere.
Lori - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and provide you with a great eSalon experience. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tanya S.
December 10, 2022
Color Issue
POSTED BY:
Tanya S.
December 10, 2022
My color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help.
Tanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Regina G.
December 7, 2022
Color
POSTED BY:
Regina G.
December 7, 2022
I love the color but after about 2 weeks the color starts to fade and my grays are becoming noticeable again. Is this a permanent color or does it wash out quickly?
Regina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dinna W.
December 7, 2022
Color
POSTED BY:
Dinna W.
December 7, 2022
I expressed that I use 2 colors 5 and 6 mixed, I received just a 5, to dark, now I have to go have highlights put in to correct this.
Dinna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
autumn S.
December 7, 2022
Horrible
POSTED BY:
autumn S.
December 7, 2022
First one i had come in, exploded and had very high temperature. I got a second one sent in as a refund, but the second one that came in and did the same, neither had worked and did any color darkening on my hair.
Autumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqueline A.
December 6, 2022
Colour match to dark, ordered copper hair came out black
POSTED BY:
Jacqueline A.
December 6, 2022
Hair came up much, too dark, ordered copper. My hair came out black.
Georgia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
MABETH
December 6, 2022
I was not ready to get another order
POSTED BY:
MABETH
December 6, 2022
I did not like the color and the 2nd order was placed without consulting.
Mabeth - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Rachel M.
December 5, 2022
Poor support
POSTED BY:
Rachel M.
December 5, 2022
Dur to lack of support I did not use the product. I actually needed to send it back and try a different formula. I was told yo just test it on a strand. Well if it’s too dark I would have permanent color in my hair, even a strand. I have very long hair… so no.
Rachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Selena R.
December 5, 2022
Don’t buy
POSTED BY:
Selena R.
December 5, 2022
The colorist are not helpful. When I called to get clarity about highlights she was not helpful and acted like I was bothering her. If you’re trying to cover gray don’t use this product. Gray comes back very quickly and the color isn’t great. Prices keep going up. I went to Sally’s and found much better color for gray and much cheaper.
Selena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen N.
December 5, 2022
Didn't cover gray
POSTED BY:
Karen N.
December 5, 2022
I was very dissapointed with this purchase because my gray wasn't covered at all. I can't tell it did anything at all!
Karen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debra W.
December 4, 2022
Did not work
POSTED BY:
Debra W.
December 4, 2022
It did nothing to color my Grey's. I've gotten better results with Loreal products. I do not want any more products from you
Debra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lynn M.
December 3, 2022
Not enough gray coverage
POSTED BY:
Lynn M.
December 3, 2022
There was not enough gray coverage. Hard to use - Messy. Thinner than other hair coloring and bled at the edges onto my face. Very costly. I can Color my hair for under $10 an application. I wanted to try it but my biggest complaint it did not cover my gray at the edges and roots. Even combed it through.
Lynn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Robin B.
December 3, 2022
Not enough product- weird formula
POSTED BY:
Robin B.
December 3, 2022
I always get 2 bottles in my order - one for roots and one for ends. I have long hair and received one bottle for roots and ends and all same color that never had before.
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicole L.
December 3, 2022
orange instead of dark blonde
POSTED BY:
Nicole L.
December 3, 2022
I was hoping for more of a dark blonde color but my roots look totally bright orange and I’m not liking it one bit.
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie G.
December 1, 2022
Root color didn't blend with ends
POSTED BY:
Debbie G.
December 1, 2022
In June, I asked for a slightly lighter ash brown touch up for roots to match and blend with medium brown lowlights and highlights. I didn't use the touch up until November and the roots came out as brassy and light reddish brown. It did not match or blend with my ends. I just ordered another root touch to try and fix the problem. Hopefully, it will blend. I have always been very satisfied with all the products I have received, with the exception of this last order in June.
Debbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren S.
December 1, 2022
Sent a color I didn’t ask for
POSTED BY:
Lauren S.
December 1, 2022
They told me they thought I would look better in a different color and sent that color instead of the one I asked for and didn’t even ask for my opinion. And it didn’t look anything like what I asked for.
Lauren - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica F.
December 1, 2022
I wanted golden brown
POSTED BY:
Jessica F.
December 1, 2022
But it turned my hair a redish brown. I would rather have it professionally done so I know the color i want I will get.
Hello Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rian W.
November 30, 2022
This color fades at the roots after one week.
POSTED BY:
Rian W.
November 30, 2022
The results barely last 1-2 weeks. I have to use the roots touch up almost immediately.
Rian - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley D.
November 30, 2022
Wrong color
POSTED BY:
Ashley D.
November 30, 2022
Not very close to the color I requested. Hopefully next shipment will fix my color.
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nadine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon H.
November 28, 2022
Didn't cover grey
POSTED BY:
Sharon H.
November 28, 2022
Did not touch all grey and the grey that it did was very pink. Although hair felt lovely. Did not achieve what it was brought for. With it being very expensive won't be buying again. Have also emailed for help and suggestions for no response.
Hi Sharon! We are truly sorry to hear that your color wasn't as expected. We have gone through your comments, and we just got back to you to help you further. Please check your emails.
POSTED BY:
Gloria S.
November 28, 2022
Wrong color sent!
POSTED BY:
Gloria S.
November 28, 2022
I'm not sure what happened because the previous order's "darkest brown" with no copper/red was PERFECT for my roots. However, after I used the latest set, my roots ended up looking reddish like my previous color/highlights, despite my instructions saying my color is again the "darkest brown". I have used this company and product since 2020 so I'm really disappointed. Can you send me a replacement kit so I can re-do my roots -- this lighter formulation did not cover my white hair at all!
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura H.
November 28, 2022
Light golden brown was brassy and orange and didn’t cover my gray
POSTED BY:
Laura H.
November 28, 2022
Light golden brown was brassy and orange and didn’t cover my graySo please do not send out my order on November 30 and please cancel it because I haven’t gotten the results that I wanted in fact it’s very similar to what I had before which is what I didn’t want.
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maddie M.
November 28, 2022
TURNED MY HAIR ORANGE DONT BUY
POSTED BY:
Maddie M.
November 28, 2022
DO NOT BUY THIS TURNED MY HAIR ORANGE AND THEY WON’T FIX IT!!! I did the kit exactly as advised and my roots are an orange copper color. I called Saturday and the representative said the stylists aren’t available on Saturdays (then why have a representative available?). She said someone would call first thing Monday and no one did shocker.
Maddie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
faith R.
November 27, 2022
Hair color
POSTED BY:
faith R.
November 27, 2022
The color did not last as long this time. Did you change the formula it smells alot stronger.
Faith - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rhonda S.
November 27, 2022
Not happy
POSTED BY:
Rhonda S.
November 27, 2022
The color did not touch my gray hair on the roots at all and i started there
Rhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Shalas B.
November 27, 2022
HORRIBLE RESULTS! Fire engine red hair when golden blonde was requested! OMG!
POSTED BY:
Shalas B.
November 27, 2022
Terrible result! Now I have to pay for professional color correction. Didn't cover my grey either!
Shalas - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura
November 26, 2022
Didn't work out
POSTED BY:
Laura
November 26, 2022
I really wanted to like this since it is cheaper than Madison Reed.
My color was supposed to be darkest ash brown ,it came out golden brown, no ash! I only have like 5 gray hairs around my face area and it did not cover them in the least bit. Very disappointed 😞
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Luanna G.
November 26, 2022
Disappointed!!
POSTED BY:
Luanna G.
November 26, 2022
I started out with grow out from a high light, I asked for a dark blonde or light ash brown.. ended up with a head ful of copper !! They sent me another color again I expected a light ash brown? I got a dark chocolate brown!!I I was really upset and frustrated! So I explained again that this it WAY TO DARK !! So again I said I wanted a light ash brown !! They then told me that I couldn't go light on top of th DARK THAT THEY TURNED IT !! There solution was GO TO A SHOP and have it professionally done! So I suggest you BE VERY CAREFUL! They don't CARE about your HAIR !!
Luanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
anne Y.
November 25, 2022
Still too dark
POSTED BY:
anne Y.
November 25, 2022
I love using the e salon color kit but am looking for an overall lighter color. My color is still a light brown and I'm looking for a dark blond.
Anne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Marandi L.
November 25, 2022
Color did not turn out
POSTED BY:
Marandi L.
November 25, 2022
The hair color I choose was a dark dark brown with a purple sheen to it. My hair turned out a weird lighter red brown on the top and dark brown on the bottom. It was nothing at all like I expected. I will be canceling my subscription.
Marandi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bernaleen T.
November 25, 2022
NOT WHAT I EXPECTED
POSTED BY:
Bernaleen T.
November 25, 2022
I was so looking forward to using this product but I was so disappointed. I really hate to give this bad review but I followed the directions and I did have gray roots which they did not cover all the way. Actually it looks like I did not color my hair my daughter said. I'm sorry😞
Bernaleen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Shadda C.
November 24, 2022
Opposite of what I wanted
POSTED BY:
Shadda C.
November 24, 2022
I wanted to get rid of my red, not make it more noticeable.
Shadda - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Moji - Thank you for sharing your feedback with us; we are sorry to hear that you were disappointed by the gray coverage of your color application. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! Please, check your inbox; we're happy to assist you further!
POSTED BY:
Jorine J.
November 23, 2022
I was SOOOO disappointed
POSTED BY:
Jorine J.
November 23, 2022
This sadly did not cover my stubborn gray roots. I specified this in the notes of my order. The coverage is no better than the over the counter. I loved the packaging and items enclosed, but wont be buying again - sorry.
Jorine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica S.
November 22, 2022
Did not cover grey
POSTED BY:
Jessica S.
November 22, 2022
Not worth it. Now I have to go to the salon and spend more money.
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Lynn W.
November 22, 2022
Too Expensive
POSTED BY:
Lynn W.
November 22, 2022
Too expensive compared to other products on the market
Lynn - Thank you for sharing your feedback. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sally G.
November 22, 2022
Toner set completely turned my hair grey green - covered all my highlights!
POSTED BY:
Sally G.
November 22, 2022
Very dissatisfied with the toner addition. It covered all of my light blonde highlights and made my hair a weird coppery greyish green color. Hoping it will rinse out...totally ruined my color I finally achieved after a year! I had the lightest blonde selected, same as my custom color.
Sally - We're truly sorry that our Color Pro Toner did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly appreciate your feedback and look forward to resolving this issue right away. Keep an eye on your inbox for more details.
POSTED BY:
Heather A.
November 21, 2022
Very unreliable
POSTED BY:
Heather A.
November 21, 2022
3 of my recent orders have been “lost in the mail”, and one was just entirely skipped for no apparent reason, so I haven’t been prepared to touch up my roots & color before 2 pretty major events, and have had to resort to drugstore hair coloring.
Before that this had been a great service, but I’m going to have to cancel it.
Hello Heather - We truly appreciate your feedback! We are so sorry to hear about your issues with your recent deliveries. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie R.
November 21, 2022
Not Great for Grays
POSTED BY:
Jamie R.
November 21, 2022
This coloring was a great color blend but did not touch my grays.
Hello Jamie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Martha H.
November 21, 2022
Burned my hair more than other brands
POSTED BY:
Martha H.
November 21, 2022
Color was as I chose it but I’m going to adjust to a slightly darker color the next time. My only concerns with this companies formula is I had more than usual hair loss when I was rinsing the color out. It’s normal to have some hair loss when coloring but I had quite a bit more of hair burn than any other brands I’ve used like Madison Reed. I’m going to give it one more try before I make up mind if it’s right for me. I’m going to reduce the time to see if that helps.
Martha - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Hi Victoria! We are sorry to hear that your hair color didn't meet your expectations. Please check your emails, we have contacted you to help you further.
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
