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Carolina, - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nadine M.
May 3, 2023
2 choices black
POSTED BY:
Nadine M.
May 3, 2023
It’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund
Nadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathleen H.
May 2, 2023
Twice I’ve tried
POSTED BY:
Kathleen H.
May 2, 2023
I have tried twice now to get my very own custom color but my colorist apparently doesn’t listen to what I want and just keeps sending me what they want. Very unhappy. Tried to communicate and have been given auto responses. Would love to communicate right now but instead I am about to cancel because it is so impossible to get what I asked for. I am so unhappy I’m ready to go buy a box of L’Oréal or something.
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Claudia M.
May 2, 2023
Not satisfied.
POSTED BY:
Claudia M.
May 2, 2023
I did not get the results I was looking for my hair looks like a total mess. My roots are very light and my ends are darker, this is a second time that they sent me a Custom formula that the roots don’t blend with my end’s.
Claudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Betsy S.
May 2, 2023
did not cover grays and washed out after a couple weeks
POSTED BY:
Betsy S.
May 2, 2023
Even after following the directions for hard to cover grays, the color seems to wash out after just a week or two leaving not just new growth, but grays that appear to have never taken the color.
Betsy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Suzy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Natalie W.
May 2, 2023
Too Dark
POSTED BY:
Natalie W.
May 2, 2023
I have dark hair and was hoping this product would make it lighter with red. It is pretty, but it looks like my hair with a subtle hint of red in it.
Natalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolyn B.
May 2, 2023
Turned hair black
POSTED BY:
Carolyn B.
May 2, 2023
The color I just received is not the the same color I had last time.. I had about 2” grow out and the roots are black. It looks awful. I am
not ordering from eSalon again. Now, I am
trying to cancel my account and it’s about
as bad as the product. I should have read the reviews before buying this inferior product.
Carolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Faiza Z.
May 1, 2023
Didn’t cover my grey
POSTED BY:
Faiza Z.
May 1, 2023
My hair were same on first use and also I didn’t get same colour
Hi Faiza! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has contacted you to help you further.
POSTED BY:
Molly L.
May 1, 2023
STYLISTS DO AS THEY PLEASE!!!
POSTED BY:
Molly L.
May 1, 2023
Stylist did not listen to my request. I told her I did NOT want the dark blonde instead I wanted something else. I asked if I could get the color, I wanted she said absolutely and still mailed me dark blonde?!? I used the color, and it is HIDEOUS! I cannot afford the $300+ my salon wants to do a color correct so here I sit with supposed dark blonde hair that looks GREEN! I emailed about my concern after coloring and no response was received, seems the company is only interested in responding to you if you are praising them! I saw my next shipment with the same HIDEOUS dark blonde color was due to be sent out so i cancelled it and need to now figure out how to cancel the whole subscription!
Molly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tatiana T.
May 1, 2023
Turned my hair green
POSTED BY:
Tatiana T.
May 1, 2023
I’ve got a bad green shade on my hair after using this, but some parts of my hair were still brassy. Exactly the opposite result from what I wanted
Tatiana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Catherine S.
May 1, 2023
Was to dark
POSTED BY:
Catherine S.
May 1, 2023
It was to dark I asked for a medium auburn and you guys gave me a medium brown color
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sasha P.
May 1, 2023
Missing items
POSTED BY:
Sasha P.
May 1, 2023
I tried to reach out, but no one responded… My set came without the shampoo and conditioner, which is kind of irritating
Sasha - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Antoinette B.
April 30, 2023
Did Not Cover My Gray Roots
POSTED BY:
Antoinette B.
April 30, 2023
I wasted my money and time on this product. I left the product 30 minutes instead f the recommended 15 minutes and the grays were not covered. It did not even cover the few gray hair on my eyebrows.
Antoinette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
LaParisienne B.
April 30, 2023
Unsatisfied
POSTED BY:
LaParisienne B.
April 30, 2023
Did not cover my gray like other color systems.
Disappointed because the concept and packaging is very appealing. I did not get the results expected.
LaParisienne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Patricia C.
April 29, 2023
Still not the right color!
POSTED BY:
Patricia C.
April 29, 2023
I wanted it with more red. It still isn’t red enough and still isn’t covering my grey. I love everything about it except it’s not right and half my grey is still grey or actually it’s more white.
Patricia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ilona N.
April 29, 2023
Worst hair color I have ever used
POSTED BY:
Ilona N.
April 29, 2023
Whoever the person who makes what color was should get fired. I’ve never had the worst result in my entire life of dying my hair for 15 years. All my router disgustingly brassy and my beautiful blonde strands darkened to the most boring dull color I’ve ever seen I want a full refund immediately or something to correct this horrendous color.
Ilona - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Cory S.
April 28, 2023
Dries my hair out
POSTED BY:
Cory S.
April 28, 2023
Every time I use this dye kit my hair become more dry. The color is never quite right. This will be my last purchase.
Cory - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
MELANIE G.
April 28, 2023
Doesn’t work.
POSTED BY:
MELANIE G.
April 28, 2023
Does not cover my grey, is not the right color and damages my hair.
Melanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sheri M.
April 28, 2023
I was pretty unhappy with charges and an automatic reorder when not requested.
POSTED BY:
Sheri M.
April 28, 2023
The above says it all. I was under the impression you could try it for 10.00 as in the come-on ad. But not be charged 38.44 for each shipment I wanted to be happy with the color first. This seemed pretty deceptive to me. It winds up it's too dark and looks even black in some areas. I was very disappointed. x cosmetologist for over 20 years I know my color. Not happy with Color.
Sheri - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Betty O
April 28, 2023
Doesn’t cover grey
POSTED BY:
Betty O
April 28, 2023
I’ve subscribed and tried the product twice, and while the colour shade and match isn’t bad ( maybe not as nice as a box dye I’ve used before) it simply doesn’t cover grey. I have dark brown hair and I opted for the full permanent (and not the natural grey demi coverage option) and still I’m left with a weird orangey colour halo in my parting where the grey hair was - and with some bits just sparkling away still grey on my hairline. Fine on the non-grey hair and leaves a nice colour finish, but the “permanent” gives grey coverage that is certainly worse than a semi permanent box colour would cover. So disappointed, I now will have to try and fix it with a box dye to fade out these areas. Would have got a better result with a cheap L’Oréal box dye kit. Also, side point, the shampoo and conditioner is such a pathetic amount for my long hair. Need to use my own, as i imagine it’s only enough for someone with up to shoulder length fine hair, if that, not very custom. Such a shame. I hoped for good results.
Hi Betty! We are so sorry to hear that your hair color hasn't met your expectations. Your colorist will carefully review your comments and will get back to you to help you further. Please check your emails.
POSTED BY:
Gemma T.
April 28, 2023
I wanted to remove the brassiness but this hasn't done that
POSTED BY:
Gemma T.
April 28, 2023
I am really disappointed. I've used esalon about 4 times before and have been super happy each time. I wanted to go one - two shades darker and remove the brassiness. It's not as dark as I wanted but thats definitely my fault for being cautious. My issue is that my hair is just as brassy as it was before - my precious colours have always removed this. I really hate having brassy hair so I'm so disappointed this didn't remove it
Hi Gemma! We are so sorry to hear that your new color hasn't met your expectations. Please check your emails, We got back to you to help you further.
POSTED BY:
Nancy A.
April 27, 2023
Grays
POSTED BY:
Nancy A.
April 27, 2023
I loved the kit, instructions, videos and the concept.
However, your product did not cover my grays sufficiently; and I don't want to go darker.
OTC Clairol did better, sorry - was really hoping to join and get regular shipments.
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica S.
April 26, 2023
Hotroots
POSTED BY:
Jessica S.
April 26, 2023
Gave me some really bad and awkward looking hot roots. Would have been better just to go buy box dye at shoppers. Not a satisfied customer.
Jessica - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jagratti L.
April 26, 2023
Not the colour I was going for
POSTED BY:
Jagratti L.
April 26, 2023
I was going for an ash brown and my hair is more reddish and gingery, not the colour I expected and not happy with results.
Hi Jagratti! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Barbara S.
April 25, 2023
Color I want to achieve
POSTED BY:
Barbara S.
April 25, 2023
I put a picture of what I want to get my color to which is my natural hair color I want to do this slowly
Barbara - Thanks so much for your feedback! We're happy to work with you to get your color just right. Not to worry, your colorist is working hard to review your request and adjust your next order to achieve your hair color goals. We look forward to crafting your custom color!
POSTED BY:
Mary M.
April 25, 2023
Coverage
POSTED BY:
Mary M.
April 25, 2023
It doesn’t cover grays and the color fades quickly
Mary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Wilnelia O.
April 25, 2023
Strong chemical and uneven color
POSTED BY:
Wilnelia O.
April 25, 2023
The dye made my eyes burn so badly I had to take the gloves off Just to put water in my eyes and also it took my breath away with the strong smell .The color was uneven .
Wilnelia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Claudia D.
April 24, 2023
Not good coverage
POSTED BY:
Claudia D.
April 24, 2023
The grey isn't not covered well at all. It's hard to get an agent to cancel your subscription.
Claudia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie W.
April 24, 2023
Hated the color
POSTED BY:
Katie W.
April 24, 2023
Did not like the color at all. Like, counting down the days until it's safe to re-color with something better. Didn't cancel my next order in time so I got a second order. I followed the return instructions listed on the website and then.....nothing. I guess that's $35 I'll never see again. I suspended my plan so I'm hoping they don't send me anymore.
Katie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Katie H.
April 24, 2023
Didn’t Cover Many Grays
POSTED BY:
Katie H.
April 24, 2023
The formula didn’t cover many of my grays which is the reason I dye my hair.
Katie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christene G.
April 24, 2023
Completely different color than anticipated
POSTED BY:
Christene G.
April 24, 2023
I’m quite upset that the color my hair actually turned out to be is no where near what it should be. I naturally have medium dark brown hair and I wanted to go to a dark blond but instead it turned out copper. Thankfully it is not bad enough that I have to run to a salon and spend hundreds of dollars to fix it but I really do not care for the results at all.
Christene - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Teri N.
April 24, 2023
Horrible Orange!
POSTED BY:
Teri N.
April 24, 2023
This isn't even close to the color I wanted or HAD to settle with! I'm so upset! I will have to wear a hat or get a box color from the store to fix this disaster! It's so horrible I want to cry!
Teri - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Stephanie R.
April 24, 2023
High hopes but not delivered
POSTED BY:
Stephanie R.
April 24, 2023
this does not cover my gray and it leaves my hair hard enough very soft. I go over it with store-bought dye.
Stephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Burçin C.
April 24, 2023
dissatisfaction
POSTED BY:
Burçin C.
April 24, 2023
I dyed my hair with this dye for the first time. The color is really beautiful, but although I kept the dye in my hair for the time you suggested, I saw that my whites did not turn off after I washed it. why could this have happened? Can you clarify this so that I can place my next order?
Hi Burçin! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Andrea C.
April 23, 2023
Not the right color for me
POSTED BY:
Andrea C.
April 23, 2023
First color was duller than what I thought I chose, a true copper auburn, what I got was a dark blonde with a hint of gold. Second adjustment I asked for a deep copper red. What I got was more blonde with a hint of copper and maybe just a touch of red, maybe. They really just want me to be a blonde, when I’m naturally a true auburn who wants to go richer in reds and coppers. Thank you, but not wasting the money for a 3rd try. I’ll visit my Sally’s store.
Andrea - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Balvinder H.
April 23, 2023
Not great
POSTED BY:
Balvinder H.
April 23, 2023
I was unhappy with my first order. It didn't cover my grey. I asked them to lighten the colour for my next order but they didn't.
Hi Balvinder! We are so sorry to hear that your hair color hasn't covered your greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Chantel K.
April 22, 2023
Did not color my grays
POSTED BY:
Chantel K.
April 22, 2023
It was awful! I liked the color but did not color my grays! I followed the instructions to the t but it still didn’t work! Now I’m stuck with my grays for five weeks!!
Chantel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sarah M.
April 22, 2023
Hair not changed colour
POSTED BY:
Sarah M.
April 22, 2023
Hi, I’m really sorry cause I wanted to really like this, but my hair did not change colour at all!
Hi Sarah! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Leah M.
April 21, 2023
Bad product good customer service
POSTED BY:
Leah M.
April 21, 2023
I ordered a dark ash brown, what was sent was labeled as such but it turned my hair a light brassy brown and offered absolutely no grey coverage. I did have my stylist offer a new color but I decided to take the refund and run.
I filled out everything correctly and followed the directions exactly so I’m not sure what went wrong but I’d never use the product again. Customer service was 10/10 tho.
Leah - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda S.
April 20, 2023
Gray coverage
POSTED BY:
Amanda S.
April 20, 2023
Does not cover grays very long for permanent color...color also, fades quickly. Needs full coverage next color due to the fading. Color was great this time. However
Amanda - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle O.
April 20, 2023
Would like a little more shine
POSTED BY:
Danielle O.
April 20, 2023
Gets dull very quickly would love something with a glow more but it’s very dull and dark
Lauren - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Elly S.
April 20, 2023
It dries out my hair
POSTED BY:
Elly S.
April 20, 2023
I have oily to normal hair and this solution dries and makes it frizzy. I don't like it at all. Will not be using again. Unfortunately, I had not turned off my subscription so am receiving one more pack in the mail. What a waste.
Hi Elly! We are sorry to hear that you are not happy with your final results. Please check your emails, we just got back to you to help you further.
POSTED BY:
Charlotte S.
April 20, 2023
Total waste of money and completely disappointed
POSTED BY:
Charlotte S.
April 20, 2023
I tried this product after seeing lots of highly rated reviews on Facebook. I should have done more research. I selected a ‘light auburn’ colour for already copper coloured hair. Thank god I ordered a demi permenant because my hair is bright red at the ends, bright purple and the roots and has a band of copper through the middle. I hate it and look like a circus clown. Nothing at all like the natural colour I was hoping for. Will never use again.
Hi Charlotte! We are so sorry to hear that you are not happy with your results. Please check your emails, we just got back to you to help you further.
POSTED BY:
Celine K.
April 20, 2023
Too expensive
POSTED BY:
Celine K.
April 20, 2023
I liked the colour ok but it doesn't last very long at all so would need to be buying every 6 weeks and with the price of it and the postage and packaging coming it at £30 who can afford that when u can get 3 good box dyes for that price, sorry, had high hopes but just can't afford it.
Yamira - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Laura M.
April 19, 2023
Not as good as the first
POSTED BY:
Laura M.
April 19, 2023
Really not happy with the second delivery, colour did not cover grey as before, colour have faded much quicker and I shade my hair in the sun.
Price of £27 seemed unreasonable. Not happy want to cancel
Renee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly P.
April 19, 2023
Just ok
POSTED BY:
Kelly P.
April 19, 2023
I was hoping the color was going to come out way better than it did. Maybe I don't understand how the whole process works but I was totally thinking my hair color was going to turn out way different so I don't know if I like it. The end result is it's just ok nothing special.
Kelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Janise F.
April 19, 2023
Gray Hair
POSTED BY:
Janise F.
April 19, 2023
I am a Hispanic woman with very thick hair. I qas hoping that this product would cover the gray much better around my ear area and hairline area. It is still clear I have gray. The rest of my hair was better, it leaves my hair soft, silky and Shiney, but the gray is still there.
Janise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
allie C.
April 19, 2023
Horrific
POSTED BY:
allie C.
April 19, 2023
If I could give this place a 0 star review I would. The hair dye i chose was red, deep red, my hair is dark brown and when I rinsed my hair my roots turned blond and the lower part of my hair didn't change. Don't waste your money here.
Allie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Sarah W.
April 19, 2023
Made my head really sore
POSTED BY:
Sarah W.
April 19, 2023
I had cancelled but you still took a payment .. i have asked for a refund
Hi Sarah! We are so sorry to hear about your reaction. Please check your emails, we just got back to you to help you further.
POSTED BY:
Dee M.
April 18, 2023
Custom Color
POSTED BY:
Dee M.
April 18, 2023
Ordered on March 29th, received color open and all over box - still haven't received requested 2nd or 3rd box! Can't give a review on color I never received!! Can't wait for one month to receive color!
Dee - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary T.
April 18, 2023
Horrible products
POSTED BY:
Mary T.
April 18, 2023
This turned my hair brittle, and started falling out.
Mary - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your recent experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
REGINA R.
April 18, 2023
Made a lot of hair break off
POSTED BY:
REGINA R.
April 18, 2023
I don't like it. My hair definitely doesn't like it.
Regina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your recent results. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Michelle F.
April 17, 2023
I have been using eSalon for years
POSTED BY:
Michelle F.
April 17, 2023
I am switching to Madison Reed - I just tried it and found it works better than eSalon. While using the eSalon hair color, after only the first washing of my hair, the e-Salon hair color faded terribly, most of my grey-colored hair was washed out and faded. The color did not stay dark as it should. I am forced to using coloring hair-spray until my next coloring which I don't like - it leaves my hair dull fake looking. I am needing to color my hair every 7-10 days, since the eSalon color is gone or faded from my scalp area, cap area and around my face after the first washing. .
Michele - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jill
April 17, 2023
Don’t buy!
POSTED BY:
Jill
April 17, 2023
I’ve colored my hair for over 30 years. No color for the last 4 years. I used this “custom color”……didn’t like the color and the greys were back in about 4 days. Now I see another order was sent. I had no idea I signed up for an auto delivery. I’m ticked off!
Jill - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
The girlwithnoname
April 17, 2023
Sucks
POSTED BY:
The girlwithnoname
April 17, 2023
Didn't even work could have done better with box color waste of money.
The girlwithnoname - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Phyllis B.
April 17, 2023
I ordered the color Brown Cinnamon and was sent Mahogany.
POSTED BY:
Phyllis B.
April 17, 2023
First I’m very disappointed that my color choice wasn’t delivered. Instead Mahogany was delivered when I chose Brown Cinnamon. I ended up using it because of needing to cover all the gray. But I hate it. I’ve used Madison Reed for over 2 years and never had a problem but now I’m very dissatisfied.
Phyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Taxgirl48
April 17, 2023
Do not send any more products
POSTED BY:
Taxgirl48
April 17, 2023
Do not send me any more hair color sets! I am not able to use them, I am taking radiation and I can't color my hair! I haven't used the first box yet and don't know if or when I can. Do not send me anything!
Norma - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Yammy Y.
April 16, 2023
Custom color set
POSTED BY:
Yammy Y.
April 16, 2023
Smell is strong , color makes hair a bit rough but grey hair can be covered well.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin Y.
April 16, 2023
Didn’t blend well
POSTED BY:
Erin Y.
April 16, 2023
I still love the color, but this time I got just the new growth coverage. The part that had the color on longer was noticeably darker and I don’t think it blended well with the ends.
Erin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Kathy K.
April 15, 2023
Disappointed
POSTED BY:
Kathy K.
April 15, 2023
My color was entirely TOO dark. Also less than 2 weeks grey started showing through. Color faded within a week but that's not bad because it was wrong color. I followed the instructions and have been doing my own color for years and never had a problem.
Kathy - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rachel S.
April 15, 2023
Not the colour chosen
POSTED BY:
Rachel S.
April 15, 2023
The shipping speed and the presentation of everything was so lovely, but I followed the instructions to the letter, and ended up with faded red/strawberry blonde roots and vibrant red mid length and ends…it overall looks like I dyed my hair red 4 weeks ago and it has majorly faded overtime…and I dyed it yesterday ☹️
Hi Rachel: We are so sorry to hear that your hair color turned out different from expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Valerie J.
April 15, 2023
Only OK
POSTED BY:
Valerie J.
April 15, 2023
Does not last as long for the price you pay. The OTC product last the same .
Valerie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Beth T.
April 15, 2023
Terrible color
POSTED BY:
Beth T.
April 15, 2023
Ordered intense copper, there was no trace of copper and I ended up with pink hair. Looks awful.
Beth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Francine P.
April 14, 2023
Did not work on my grey hairs
POSTED BY:
Francine P.
April 14, 2023
Don't like this product. I thought it would fully cover my grey hairs and it did not I even left it on for over an hour and a half. I will not recommend this product for anyone with grey hair I even tried to buy a lighter color so when they grey hairs do come out their not so noticeable. Well I got it today and did my hair the same day it did not work on my hair at all. I will cancel this account.
Francine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cyn F.
April 14, 2023
Worst Brassiness EVER
POSTED BY:
Cyn F.
April 14, 2023
The color was darker than my original color and it came out as a brassy nightmare!
Cyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rosa R.
April 14, 2023
Beware of eSalon's Hair Color Blends
POSTED BY:
Rosa R.
April 14, 2023
I received a blend that darken my hair A LOT! The blend color on my hair is not even remotely close to the hair color I selected. I don't trust their color specialist customizing blends and have canceled my subscription after my first and last bad experience with eSalon. I will need to go to my salon and have my hairstylist get my lighter hair color back and spend the unexpected cost! I DO NOT RECOMMEND AND TRUST THEIR HAIR COLOR BLENDS!
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nancy - We are so excited for you to try your color soon! We truly value every client's feedback and look forward to hearing from you again in the future.
POSTED BY:
Sonja H.
April 14, 2023
No change
POSTED BY:
Sonja H.
April 14, 2023
I followed instructions to a T but my hair is still red strawberry blonde not the Ash color I wanted. However the package and order were perfect it just didn’t take to my hair.
Sonja - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Penny P.
April 14, 2023
Bad time to get it wrong !
POSTED BY:
Penny P.
April 14, 2023
I-Don’t like leaving bad reviews for Business, however, they dropped the ball big time!
I feel it is important for
A company to get it
Right, if they are selling the concept of self-coloring your hair at home. Where if you bought your color at a supply store you would know what you purchased! Not so here!
You are at their mercy, believing you have bought the same color. This is especially true, when you deal in any kind of red highlights or coloring! Reds deposit the most pigment and is the most difficult to reverse, without major problems! I have this problem!
The fact last are, I bought hair color four times prior and was very happy !,
I was feeling comfortable in their ability to provide me with the same product each time ! Well NO THAT DID NOT HAPPEN. Here are the facts!
- [ ] My daughters' wedding is in Texas this weekend. I'm in Ca. And colored my hair as always .
- [ ] Ordered. the same hair color the last four times. 34/dark blonde 1,/8 copper, and the other is ash. Hair turns out strawberry blonde
- [ ] My daughter offered to apply it for me. while I the color looked the same when pouring them together.
- [ ] My hair color is strawberry blonde and is long.
- [ ] For this last order, I didn't look at their % of color, it had always been great before!
My normal ordered was 3/4% dark blonde, 1/4 ash blonde 1/8 copper! 20% vol.
- [ ] This time I was sent 1/2 Medium Brown 1/2 COPPER RED! 10% volume.
- [ ] No BLONDE! That's it! No blonde whatsoever. No lift! I was horrified. My daughter cried, thinking she did it! Kinda looked like a dark carrot top!
Had to buy a wig, until I can get it done professionally
Penny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Robin P.
April 14, 2023
Underwhelming results
POSTED BY:
Robin P.
April 14, 2023
Nice packaging and “value added “ with personal instructions, separate roots and lengths color bottles, and some nice extra tools. But I’m not that excited about the resulting color and condition of my hair.
I went with a cool beige blonde because my hair pulls orange and I have very hard water that makes any golden tones brassy looking. And I HATE brassy tones with a passion! My natural color is very ashy “bronde” and warm colors do not suit my pinkish complexion. I thought this would be pretty close to my natural color(max one level lighter, but I have 50% gray so thought it would work well).
I followed all instructions and have a lot of past experience with coloring my hair. This didn’t cover my grays very well, looks much warmer than expected, and my hair feels dry and damaged. I used the light set kit afterwards and those highlights also turned out pretty brassy except for the ends (which had previous highlights).
I’m thinking of trying one more time with the most ashy tone and requesting more gray coverage in the formula if possible. But if that doesn’t turn out well I’m going to look elsewhere for my color needs.
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Stacey E.
April 13, 2023
COLOR
POSTED BY:
Stacey E.
April 13, 2023
The color is Black on the ends but more of a Red tint at the roots and on my grey hairs. I don't like that at all. I do enjoy having a box of hair color waiting on me every month and not going to the store but definitely need the color adjusted.
Stacey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Heather M.
April 12, 2023
Chocolate Brown
POSTED BY:
Heather M.
April 12, 2023
My hair didn’t change colour at all with it was gutted my hair looked darker instead of lighter
Hi Heather! We are sorry to hear that your color didn't meet your expectations. Please check your emails, we just contacted you to help you further.
POSTED BY:
Charnetta D.
April 12, 2023
Not Enough Gray Coverage
POSTED BY:
Charnetta D.
April 12, 2023
This product is easy to use and comes with literally everything you need to color your hair safely at home. For me however there just isn't enough gray coverage.
Charnetta - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ann G.
April 12, 2023
Easy to use
POSTED BY:
Ann G.
April 12, 2023
Was easy to use, My hair feels soft. I like everything, Except the color. It's pretty but to pale. Doesn't match what I picked out. Was hoping it was more red. Color I was aiming for looks like L'Oreal 9G.
Ann - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Tabatha D.
April 11, 2023
Don’t waste your time, Customer Service won’t respond
POSTED BY:
Tabatha D.
April 11, 2023
I sent pictures of my hair prior to my custom color being created and provided the details of the dark brown hair color I was seeking and it still wasn’t right. I emailed about how unsatisfactory your product was and Ive NEVER heard from anyone. Still a week later, no response. You email me every couple of days trying to sell me something but you can’t reply to my issue via email. I finally just gave up and cancelled the auto ship and when the second shipment arrives I will return it to get my refund. I had read reviews that no one contacts you but I figured it was an oversight now I think it’s just how you do business.
Tabatha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cheryl S.
April 11, 2023
Wrong colour
POSTED BY:
Cheryl S.
April 11, 2023
Despite several emails I am still being sent wrong colour customer service is shocking I do not want anymore sent….. beyond frustrating
Hi Cheryl! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kayla D.
April 10, 2023
Again, did not match my hair
POSTED BY:
Kayla D.
April 10, 2023
I have almost black hair, that’s how dark brown my hair is. And they keep giving me lighter hair colors I do not understand. And so my roots once again do not match.
Kayla - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Pamela A.
April 10, 2023
Unexpected
POSTED BY:
Pamela A.
April 10, 2023
I’m not really liking my hair. It’s way to dark with very little red highlights to it. I will need to buy some new product to try and get it lighter
Pamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Vanessa P.
April 10, 2023
Didn’t like my color
POSTED BY:
Vanessa P.
April 10, 2023
My color was too dark. Didn’t see any change at all! I tried this twice, but no difference in my hair color at at all! So I’ll go elsewhere.!!!! Really wish I can get a refund!!!!
Vanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Sarah W.
April 8, 2023
Ruined my hair
POSTED BY:
Sarah W.
April 8, 2023
I requested the brown//copper which on the picture had a pink tint to it. Follow the instructions to the letter and my hair is brown! Not just brown a horrible mud colour which is going to need bleach to lift. I tried this company as the colour I use is hard to get hold of, I picked a colour too match what I used and it's shocking. It's only hair but looking at the colour and I cried... Because I know this will ruin my hair to fix. Rest assured I won't be using this again. Overpriced and still end up with a colour that is worse than the usual box colour.
Michelle - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammy C.
April 8, 2023
It’s Ok
POSTED BY:
Tammy C.
April 8, 2023
I like the strawberry color as it’s close to my natural color. The only reason I color my natural red is because I’m getting whites. This initially covered them until the second hair wash. I used the shampoo & conditioner included and followed the time settings for processing. It’s been 1 week since I colored and I have whites like I never colored my hair. 😢 At least they blend into the strawberry blonde some.
Tammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Veta H.
April 8, 2023
Makes hair very very dry
POSTED BY:
Veta H.
April 8, 2023
Like my headline says and grey coverage isn’t great either
Veta - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Katherine O.
April 8, 2023
Horrible!
POSTED BY:
Katherine O.
April 8, 2023
I will never use this again. My hair is ruined for Easter Sunday. Thank you esalon for making my hair greenish! It was suppose to be light blonde. Has a greenish tint. Now I have to go to church like this tomorrow and laugh it off. I will not ever recommend esalon! Not only did it turn my hair an ugly color but also the texture of the hair. I think I will stick with my regular hair color from the store! At least with that I don't end up with ugly hair! ESALON YOU SHOULD REIMBURSE ME! if I could have given 0 stars , I would have. Also very disappointed that you just sent the color without replying to my emails with the picture but guess that should have been my red flag not to use the product!
Katherine - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and next steps. We look forward to speaking with you soon.
POSTED BY:
Mrunal W.
April 7, 2023
Temporary color
POSTED BY:
Mrunal W.
April 7, 2023
Color started fading after single wash, grey coverage was less than 20%. In 4 washes I have lost all color and grey hair are visible. It did not make my hair dry, but color is not lasting at all even when I followed all instructions.
Hi Mrunal: We are sorry to hear that your color didn't last. Please check your emails, your colorist has got back to you to help you further.
POSTED BY:
Lauren R.
April 7, 2023
Not great
POSTED BY:
Lauren R.
April 7, 2023
Tried two different custom colours and neither got me to the hair colour I wanted. Wasn’t much change to my original hair colour. Wanted light ash blonde and my hair is bronze blonde - same as my original hair colour
Hi Lauren: We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Amanda L.
April 7, 2023
Are you kidding me?!
POSTED BY:
Amanda L.
April 7, 2023
In no way is my hair anything close to what I wanted or described. It is pink and fried and horrible! Of course it's too late for me to contact customer service I am starting a job on Monday I really really hope you guys can fix this!
Amanda - We are so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica S.
April 7, 2023
I have to pay to have to have the color corrected at the salon
POSTED BY:
Jessica S.
April 7, 2023
I was under the impression that once I put the color I wanted to achieve - and sent a photo of my current color, you'd send the right shade to achieve the light ash brown!? Instead it came out black!?! We're going into summer and my hair is black! I have to go to the salon to have this corrected now.
Im not a cosmetologist and I know what colors to put on my hair to achieve the shade I want!
The fact my hair is black - ordering from a "professional" is incredibly insane! I sent a photo of my current hair color and chose the color I'd like to achieve. It's not even close! I wanted to go a tad bit lighter for spring! Definitely not black!
Jessica - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Rebecca - Thanks for taking the time to share your feedback with us! We see that your colorist received your comments and will adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Jesse T.
April 6, 2023
No color
POSTED BY:
Jesse T.
April 6, 2023
Absolutely no color deposited into my hair and I’m very disappointed. It is still the exact color it was before dying it.
Jesse - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Charity S.
April 6, 2023
It didn’t work
POSTED BY:
Charity S.
April 6, 2023
I hated this color and this hair dye I wasted my money
Charity - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly T.
April 5, 2023
Good coverage, colour too dark
POSTED BY:
Holly T.
April 5, 2023
The overall coverage was good but the colour is a bright red that is much darker than the soft copper I was hoping for! Hope they make the right adjustments and I can give a better rating next time!
Hi Holly! We are sorry to hear that your color is darker than expected. Please check your emails, your colorist will go through your comments to make the necessary changes.
Catherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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