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The color was okay. The packaging was fancy and they did their best to impress me by sending 2 bottles with different peroxide volumes. Problem is that they got it totally backward. They wanted me to put the 15 volume on my roots and the 20 volume on the ends. How does that make any sense at all? Anything lower than 20 vol peroxide will not cover grey very well and having to mix 2 bottles is pointless and annoying. Not to mention that I was depositing color not lifting color so if they wanted to really impress me they would have sent 10 volume for the ends. Then they turned around and auto charged me for more color 10 weeks later without checking with me. In normal times, okay, maybe, but THERE IS A PANDEMIC GOING ON. I need my money for rent not hair color and the ONLY way to cancel is to call during business hours. This whole experience has turned into a huge hassle all around.
Roxann J. - Thank you for your feedback. We apologize for the disappointing experience you had with us. We're always looking to improve our service and products, and truly value everything our clients say. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTED BY:
Brandie W.
April 11, 2020
Cute box and kit.
POSTED BY:
Brandie W.
April 11, 2020
Still had reddish tint which I got this to avoid...but this kit was very cute and organized. It just didn’t add any color to my roots or seem to make a difference with my hair at all, just gave me a red tint to my hair.
Brandie W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not reach up to your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jane C.
April 11, 2020
Product was damaged
POSTED BY:
Jane C.
April 11, 2020
I was very eager to use this product because of the great reviews online. The box arrived damaged and color had leaked all over the instructions and my counter. It was unusable. I have sent 3 emails asking for replacement with no response. I would be willing to try again and adjust my review if you can send me undamaged product.
Jane C. - Thank you for your feedback! We are truly sorry to hear your order arrived damaged and any miscommunication. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lauren B.
April 11, 2020
Got the job done but definitely not salon quality
POSTED BY:
Lauren B.
April 11, 2020
My hair is currently dried out and my roots are lighter than the middle of my hair but my ends are lighter than that, somehow. I have a bunch of shade differences that weren’t noticeable at first but have come to light as I’ve washed a few times. Overall, it got my roots done and no more greys but I’m not happy about how dried out it left my hair or the splotchy colors.
Lauren B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end results of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alexandra S.
April 11, 2020
Did not diminish the red tone in my hair
POSTED BY:
Alexandra S.
April 11, 2020
I had light blonde highlighted hair. My natural color is a light ash brown. I had dyed my hair brown and my hair pulled through red/copper tones. I used this kit in hopes that it would rid my hair of the “shiny penny” color. It darkened the red color to a deeper red tone and faded quickly back to the dreaded copper shade.
Alexandra S. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Romney A.
April 11, 2020
My Hair is tooooooooooo Dark
POSTED BY:
Romney A.
April 11, 2020
I requested my hair to be lighter in the last order and it look lots darker, my hair is dark already I need my hair to look more red not dark.
after I apply my color I wanted to cray because I haven't had this dark color in years :( :(
I need my hair more RED not black.
my hair doesn't look like the picture I send it looks almost black and I don't like it. Romney Apodaca K.
Romney A. Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the end result of your color applications. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle P.
April 11, 2020
Please CANCEL my subscription.
POSTED BY:
Michelle P.
April 11, 2020
While I love the color, I don't like the burning sensation on my scalp which occurs for days days after my color as well as I my skin peeled along my hairline and scalp this last time. There is something in your product that does not agree with me. The last time I called in and spoke to my color advisor, she told me not to put the dye on my scalp and to try to avoid it. Really?? Hard to do when this is inevitable. PLEASE CANCEL NOW!! THANK YOU!!
Michelle P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the after-effect of your color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Darlene P.
April 11, 2020
Color didn't match
POSTED BY:
Darlene P.
April 11, 2020
It lightened some and covered the grays but my hair has an orange tint and isn't as light as was supposed to be
Darlene P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan
April 11, 2020
Much too dark
POSTED BY:
Susan
April 11, 2020
The color was not at all what I was expecting...nor did it match the color charts on the page....I know I will be coloring my own hair for awhile but I'm not sure I can trust ordering from you again
Susan - We’re so sorry to hear that the color did not meet to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Suzanne M.
April 11, 2020
This product is like wax
POSTED BY:
Suzanne M.
April 11, 2020
I followed directions as specified. I jumped into the shower and start rinsing my hair and then my whole body is covered with something sticky/wax like. It was such a horrible experienced. I tried to wash it of my hair and it is still there...it took 45 min to remove it from my body. I ran out of hot water. Horrible, horrible...i want to cry. My body is still feels waxy and I wasn’t able to remove it from my hair. I can only image what this is doing to my shower drain. I’m gonna need a plumber.
Suzanne M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the texture of our color application. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
Becky E.
April 11, 2020
Grey
POSTED BY:
Becky E.
April 11, 2020
This color was perfectly matched and I loved it. However it did not cover my gray as well as a salon color or even drug store box color. I tried to get back on to my account to tell my colorist this but there was no way to send her a message. Disappointed
Becky E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not satisfied with the grey coverage and the miscommunication, however we are pleased to know that overall you are happy with your color. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristin G.
April 11, 2020
Color didnt cover grey
POSTED BY:
Kristin G.
April 11, 2020
Color was ok but didnt cover grey for more than a week.
Kristin G. - We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brittney R.
April 11, 2020
Very disappointed
POSTED BY:
Brittney R.
April 11, 2020
Very disappointedI asked for more mahogany to be added to my color and they didn’t add any its even lessSo I’m not gonna even use the box I was just send I’ve used it twice before and I was unsatisfied. I gave him a third chance and they didn’t do the right one I hate to complain but very unhappy with the results
Brittney R. - Thank you for your feedback. We’re so sorry to hear that you were not satisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Michelle M.
April 10, 2020
Color was short lived
POSTED BY:
Michelle M.
April 10, 2020
The last two boxes did not have the longevity of the first. Unsure what has changed, but quality is no better than what I can get at the grocery store.
Michelle M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Louise L.
April 10, 2020
Meh
POSTED BY:
Louise L.
April 10, 2020
Color was nice but didnt cover gray roots. I asked for a little darker color, received same color. I'll try again and see what happens. Got better results from Sally's color
Louise L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ellyn W.
April 10, 2020
Not happy
POSTED BY:
Ellyn W.
April 10, 2020
I had canceled my membership due to the fact there wasn't enough dye sent after the 1st time. A couple of months later after constantly getting emails I decided to join again and they only sent 1 bottle rather then the 2 you receive when you 1st start. I have very long hair. Id I would have gotten the 2cd bottle for the 1st time I'd be happy due to the fact I havent colored my hair in months. So now im canceling again. I love the product but needed the initial 2 to begin again
Ellyn W. - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color quantity. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amber L.
April 10, 2020
Color ok but hair super brittle and dry
POSTED BY:
Amber L.
April 10, 2020
This was very rough on my hair. My hair was so dry and harsh. I think there needs to be a stronger conditioner. I also do not want to continue if this is now $27plus each time rather than the $10.
Amber L. - We truly appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Andrena M.
April 10, 2020
Did not cover
POSTED BY:
Andrena M.
April 10, 2020
I was very excited about this but the color did not cover the grey and did not cover the highlights I had. Also the root color was darker than the end color
Andrena M. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Diana N.
April 10, 2020
Need color adjustment
POSTED BY:
Diana N.
April 10, 2020
I need more red in the mix. I want an Auburn look with brown. A bit less mahogany.
Can we adjust this is my next order.
Diana N. - We truly appreciate your feedback. Upon reviewing your eSalon profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa K.
April 10, 2020
Didn’t cover greys, very drying
POSTED BY:
Lisa K.
April 10, 2020
I’ve used boxed hair colors in the past so I was familiar with the process. I followed the directions and kept it on for the specified time. I think there should be an option & directions to use 1/2 of the solutions as I wasted most of it & tossed it. Within 3 days I could see my greys again - not all of them, but it was definitely noticeable. It wasn’t like I had even washed my hair since I had colored it so there was no reason to have it fade. The system also dried my hair out terribly - it is coarse & dry by nature but it literally looked completely fried even though I put extra smoothing /conditioning product on it before drying.
Lisa K. - Thank you for your feedback. Upon reviewing your profile, we see that one of our Color Experts has already worked with you to resolve your concern. Please let us know if there is anything else we can help you with!
POSTED BY:
Janet V.
April 10, 2020
Didn't get what I asked for
POSTED BY:
Janet V.
April 10, 2020
I selected Demi permanent and received permanent colour
Janet V. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Courtney W.
April 10, 2020
My hair is orange and blue
POSTED BY:
Courtney W.
April 10, 2020
I filled out the forms. Followed the instructions. And the ends are blue green and the roots are orange
Courtney W. - Thank you for your feedback. Upon reviewing your eSalon profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alanna
April 10, 2020
Did not at all turn out like the advertised photo
POSTED BY:
Alanna
April 10, 2020
This custom colour was depicted as being a dark purple. This dye absolutely did not turn out purple, but rather slightly reddened my already dark, red hair.
Alanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best! Please keep your eyes out for an email from us. We will be reaching out to you to make this right!
Jessica R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTED BY:
Janette P.
April 9, 2020
Wrong color
POSTED BY:
Janette P.
April 9, 2020
Color was nothing like described!!!!!
My hair turned out a black color
Had to pay more money to get it fixed!!!!
Janette P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Please, keep your eye out for an email from us for your next steps. We truly appreciate your feedback!
POSTED BY:
Jennifer L.
April 9, 2020
HORRIBLE COLOR
POSTED BY:
Jennifer L.
April 9, 2020
My color turned out NOTHING like the example pics. It’s a horrible orangey-red color. My roots are a reddish-brown, then the strands are a completely different color. I won’t ever use this service again.
Jennifer L. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jean S.
April 9, 2020
Don’t purchase
POSTED BY:
Jean S.
April 9, 2020
Don’t purchase, Do not purchase from this company once you try it when you try to cancel they will continue to charge you and send you more. Congratulations I had to cancel three different times. They refused to refund or except the product that had been unopened. Total rip off!
Jean S. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been. Here at eSalon we are always happy to help in any way we can! Please let us know if you need further assistance.
POSTED BY:
Britney K.
April 9, 2020
Didn’t have any purple undertones
POSTED BY:
Britney K.
April 9, 2020
I was excited to use this sadly there are no undertones
Britney K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Ileina M.
April 9, 2020
Not close to color I chose
POSTED BY:
Ileina M.
April 9, 2020
My hair ended up about two levels darker than what I chose and not in the least but copper either. Following the instructions to start at my roots and let them process first also gave me hot roots. My hair looks and feels terrible.
Ileina M. - Thank you for your feedback! Upon reviewing your eSalon profile, we see that one of our Color Experts has already discussed with you to resolve your concern. Please, let us know if there is anything else we can help you with.
POSTED BY:
Katie G.
April 9, 2020
Dark blonde
POSTED BY:
Katie G.
April 9, 2020
I order lighter blonde but they went with my hair color which was fine but now my hair is dark brown
Katie G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Georgia V.
April 9, 2020
So the wrong color
POSTED BY:
Georgia V.
April 9, 2020
Also lost hair, it came out when rinsing the color
Georgia V. - Thank you for your feedback. We are so sorry to hear that your experience was not all it should have been, and that you had hair loss after using our color. Our Color Experts have been in contact via email and will be happy to assist in this process!
POSTED BY:
Via H.
April 8, 2020
Not as asked for
POSTED BY:
Via H.
April 8, 2020
Please look at the email trail communication.
I specifically asked to avoid the orange tone and was worried about that. I have sent pictures, descriptions and engaged in discussion with the technician and still my hair is ORANGE.
Thanks but no thanks!
Via
Via H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lisa E.
April 8, 2020
Not quite right
POSTED BY:
Lisa E.
April 8, 2020
I like the color but I wanted some blonde. I asked for strawberry blonde
Lisa E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelsey L.
April 8, 2020
Wanted ash blonde and got strawberry blonde
POSTED BY:
Kelsey L.
April 8, 2020
My hair looks terrible and I can’t even get it fixed at a salon because they are closed
Kesley L. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anita W.
April 8, 2020
My hair turned orange.
POSTED BY:
Anita W.
April 8, 2020
I followed all of the instructions to a tee. But my roots are now orange. I think the at-home products don't work well for blondes. Disappointed!
Anita W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy K.
April 8, 2020
Hair color
POSTED BY:
Judy K.
April 8, 2020
I colored my whole head of hair. Roots first and then rest of hair. Still felt it was a little too dark but not bad. Then next day did highlights that really helped.
Judy K. - Thank you for your feedback! Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve this little concern. If you have any questions please let us know, we're happy to help!
POSTED BY:
Tina
April 8, 2020
Not good color🤦♀️
POSTED BY:
Tina
April 8, 2020
I got orange color😡😱. This is not the same color as I was expected. Sorry I am not going to order ever again.
Tina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already discussed with one of our Team Member about this concern. Please, let us know if there is anything else we can do to help. We truly appreciate your feedback.
POSTED BY:
Terry P.
April 8, 2020
Said light brown but it as Dark brown
POSTED BY:
Terry P.
April 8, 2020
I wish I had not colored my hair with this color. Said light brown it wasn't, it was dark brown.
Terry P. - Thank you for reaching out to us here at eSalon! Upon reviewing your profile, we see that you have already discussed and resolved this concern with your colorist. Please let us know if there is anything else we can do to help! Thanks again!
POSTED BY:
TerryAnn B.
April 7, 2020
Color blind
POSTED BY:
TerryAnn B.
April 7, 2020
I asked for reddish brown and I got black hair. I’m very disappointed.
TerryAnn B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vicky S.
April 7, 2020
My hair is ruined
POSTED BY:
Vicky S.
April 7, 2020
I am shocked ! The vomit did not cover my hair and now it’s come out completely ! They said sorry!!! And they would send the correct product!!! Till now nothing has come!! I am disgusted !! Every day I call and they keep saying the same thing !!!
Vicky S. - We truly appreciate your feedback. We're glad that you could discuss this matter with one of our Color Experts. Please let us know if there is anything else we can do to help!
dorothy K. - We’re so sorry to hear that you were unsatisfied by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Joyce H.- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Robin O.
April 7, 2020
Cemical burns to my head and neck
POSTED BY:
Robin O.
April 7, 2020
I should sue your ass. After I colored 7 days later I am in the ER with severe burns
Robin O. - Thank you for reaching out to us. Upon reviewing your profile, we see that you have already worked with one of our team members to resolve your concern. Please let us know if there is anything else we can help you with!
POSTED BY:
Chris D.
April 6, 2020
It didnt work!
POSTED BY:
Chris D.
April 6, 2020
I colored my hair and see virtually no difference! All my gray roots are still there. I'm VERY disappointed!!!!!
Chris D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that one of our Color Experts already help you to resolve your concern. Please let us know if there is anything else we can help you with!
POSTED BY:
Joni G.
April 6, 2020
Slightly covered gray
POSTED BY:
Joni G.
April 6, 2020
Tried again with new formula
Covered kinda but not really
Prob gonna check in with salon again
Joni G. - We truly appreciate your feedback. Upon reviewing your eSalon account, we see that you have already worked with your colorist to resolve your concern. Please, let us know if there is anything else we can do to help!
POSTED BY:
Sarah T.
April 6, 2020
Colored roots lighter than expected
POSTED BY:
Sarah T.
April 6, 2020
Maybe I left it on too long, but it came out looking significantly lighter than the rest of my hair. Otherwise, grey coverage was great.
Sarah T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with the grey coverage. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sheri M.
April 6, 2020
Wrong color
POSTED BY:
Sheri M.
April 6, 2020
Color is too orange for me. My roots came out really light on my dark brown hair. But everything else was great!
Sheri M. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Kathleen N.
April 6, 2020
Did not cover gray
POSTED BY:
Kathleen N.
April 6, 2020
This did not cover the gray trying to contact company
Kathleen N. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin H.
April 6, 2020
The undertones to the dark brown was too red
POSTED BY:
Erin H.
April 6, 2020
I specifically explained my hair picks up a lot of red and wanted to make sure that didn't happen. I got the 20V dark brown/copper. It was waaayyyy too red. Disappointed and not sure how to fix it now.
Erin H. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deborah R.
April 6, 2020
Terrible
POSTED BY:
Deborah R.
April 6, 2020
Did not cover my grey. I have used L’Oréal for years and compared to esalon L’Oréal far superior & 1/3 the price. Was impressed with ads but terribly dissatisfied & disappointed.
Now I want to cancel
Deborah R. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sally K.
April 6, 2020
Did not send enough product to color all my hair only roots
POSTED BY:
sally K.
April 6, 2020
Usually when I go to the salon they do the roots first and then pull the color through the rest of my hair. I only received enough to do the roots so the whole thing was worthless because the rest of my hair needs to be done as well.
Sally K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathy A.
April 6, 2020
First time using eSalon
POSTED BY:
Kathy A.
April 6, 2020
I received a call from esalon before the shipment, she gave me advice and we changed the color to a lighter shade also used a primer before the color as instructed.
My hair turned orange and the roots did not absorb the color. I sent them an email and hopefully will hear from them soon.
Kathy A. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea M.
April 6, 2020
Hate it
POSTED BY:
Andrea M.
April 6, 2020
I hate it. I’ve tried 3 different times, and each time was the wrong color. I just hate it.
Andrea M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rosemary S.
April 5, 2020
Hair too light
POSTED BY:
Rosemary S.
April 5, 2020
The color that I received was too light. I had sent a photo but the colorist never called me to make any adjustments. I thought that was the purpose of using eSalon as a professional would look at the photo and make changes. No one contacted me. I am very disappointment with the results.
Rosemary S. - Thank you for sharing your feedback. Upon reviewing your profile, we see that your colorist has already contacted you to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa D.
April 5, 2020
Asked for lighter, but sent darker
POSTED BY:
Melissa D.
April 5, 2020
I specifically asked for lighter, but was sent darker. I specifically said I had zero gray hair, but the directions said”to color gray hair.” I specifically asked for a follow up email, and got no email. Not impressed.
Melissa D. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chantel T.
April 5, 2020
First color order
POSTED BY:
Chantel T.
April 5, 2020
I wasn't pleased with the color I recieved it didn't do any of much of a change in my current color and didn't cover my grey at all
Chantel T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals! Your colorist has been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
POSTED BY:
Daniela S.
April 5, 2020
Great idea but results were not there
POSTED BY:
Daniela S.
April 5, 2020
It was my first time trying esalon and I have to say I was very impressed with the packaging and the product was also branded very nicely. The whole concept was brilliant but unfortunately, the product quality wasn't there I was looking for some gray coverage so I chose a darker color than my natural one but it didn't successfully cover everything.
Daniela S. - We truly appreciate your feedback, thank you! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Jerri W.
April 5, 2020
Brassy. Not much change in current color
POSTED BY:
Jerri W.
April 5, 2020
My hair was really brassy after color,which was my biggest dislike.It did not even change base color much at all.i used product exactly as directed.
Jerri W. - Thank you for reaching out to us. We are sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve this matter. Please let us know if there is anything else we can do to help!
Dakota S. - Thank you for sending us your feedback. Upon reviewing your profile, I see that your colorist has already worked with you to resolve this concern. Please, let us know if there is anything else we can do to help!
Emily E. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Glenn N. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. We hope to continue helping you find hair perfection!
POSTED BY:
Jane J.
April 4, 2020
Hair loss
POSTED BY:
Jane J.
April 4, 2020
Everything was great except for one critical thing: my hair shed like crazy. At my age, I can't afford to lose additional hair.
Jane J. - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We look forward to providing you with a product that will better suit your needs. Please, keep an eye on your inbox for more details.
POSTED BY:
STACY R.
April 4, 2020
Color was way wrong
POSTED BY:
STACY R.
April 4, 2020
My color was way too dark. The bottle said light brown, but now all my gray is dark brown, and my natural is screaming with lots of red undertones. They included some ash in the light brown, as I specified that my hair is prone to red tones, but there was clearly not enough. Unfortunately, because all the salons are closed due to quarantine, I have to live with this color for a while until I dare to try to correct it. I had misgivings going into this given how everyone's level of experience with color is different, and this was exactly what I feared would happen. Thankfully, I don't have to go to work, but it's still quite upsetting. I will not be ordering again. **** I can't seem to find a link to discontinue my orders, so be aware they make it hard for you to stop.
STACY R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Katy F.
April 3, 2020
Couldn't tell a difference
POSTED BY:
Katy F.
April 3, 2020
I was expecting cool beige highlights, but instead it didn't even look like I colored my hair at all. Disappointed...
Katy F. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley N.
April 3, 2020
Didn't notice a difference
POSTED BY:
Ashley N.
April 3, 2020
I used the product and I was disappointed at the results. There really isn't any noticable difference compared to my natural color (I chose a purple tone).
Ashley N. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something really important to us. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
POSTED BY:
Christina A.
April 2, 2020
Simply did not look good
POSTED BY:
Christina A.
April 2, 2020
I’ve been coloring my hair at home for a few years now. I really wanted to like this color but unfortunately it just didn’t turn out well. The color didn’t cover the few grays I have and didn’t cover my roots well at all. The packaging was great and the instructions were easy to follow though.
Christina A. - Thank you for reaching out to us! We are so sorry to hear your color did not meet your expectations. Our Color Happiness Guarantee is something we take very seriously, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Alicia L.
April 2, 2020
Ok but not great
POSTED BY:
Alicia L.
April 2, 2020
I was hoping that they would add something to not have my brown hair pull red but I don’t think they did. My hair is red brown now again unfortunately
Alicia L. - Thank you for reaching out to us here at eSalon! We are sorry to hear our color did not meet your expectations. We want to work with you to find a resolution and have your hair looking its very best. Please, keep an eye on your inbox for more details.
POSTED BY:
P P.
April 2, 2020
Dark
POSTED BY:
P P.
April 2, 2020
The color was far too dark. Can I get a replacement for a lighter color?
P P. - We’re sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have already been in contact via email to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anonymous
April 2, 2020
Smell Is very bad
POSTED BY:
Anonymous
April 2, 2020
I completed my color for the first time and the smell was horrible. A day later I am still fighting a headache. I have had my hair colored at salons for years but do not remember the smell being that strong. I am going to try another company that does not have ammonia or other things in their color.
Anonymous - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts. Please let us know if there is anything else we can help you with.
POSTED BY:
Angela W.
April 2, 2020
Does not hold color around edges when using gel
POSTED BY:
Angela W.
April 2, 2020
Color doesn't hold against gel or edge control. Gray is showing already. Used color after receiving it. the gold mixed with copper and mahogany gold mixture was was too mild.
Customer service was great. Not satisfied with gray coverage or gold reflection
Angela W. - Thank you for sharing your feedback with us. Upon reviewing your profile, I see that you have already worked with your colorist to resolve this concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Saadet K.
April 2, 2020
Good gray coverage
POSTED BY:
Saadet K.
April 2, 2020
It colored most of my grays, except the sides still look gray just after a few days. Another good thing about this color is the lack of smell. I was expecting softer and shinier hair than the result I received. Now I will try the highlighting kit and see if it works since the roots are a little dark because a lighter color would not have covered my very stubborn grays.
Saadet K. - Thank you for your feedback! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly.
POSTED BY:
Janet C.
April 2, 2020
DID NOT PERSONALIZE FOR ME AT ALL!!
POSTED BY:
Janet C.
April 2, 2020
You simply sent the color I told you my hair was, with a sticker with my name on it. You paid no attention to my specific notes, my picture, or my question...or as you put it, my "ultimate color goal."
Personalized custom color? My expert personal colorist? Nothing even remotely close to this. All lies.
Janet C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already discussed with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
jackelin J.
April 2, 2020
The wrong color
POSTED BY:
jackelin J.
April 2, 2020
You sent me the wrong color which was red and I don’t need that color I need the color light chocolate
jackelin J. - Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Ashley L.
April 2, 2020
Terrible smell
POSTED BY:
Ashley L.
April 2, 2020
The smell was so bad I threw up while trying to apply color. I want to cancel this product.
Ashley L. - Thank you for reaching out to us here at eSalon! We apologize for any discomfort you may have experienced during your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kendra J.
April 2, 2020
Wrong color
POSTED BY:
Kendra J.
April 2, 2020
The color I was expecting to get and the color I received are completely different. My hair looks basically how it already looked alone which was natural. There is a bit of red in there from the dye but you can barely see it indoors. Not happy!
Kendra J. - We’re so sorry to hear that you were not satisfied by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kelly N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Carmen K. - We’re so sorry to hear that you were not happy with the result of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sandra H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stephanie H.
April 1, 2020
Absolute waste of money
POSTED BY:
Stephanie H.
April 1, 2020
After trying to buy a colour to do myself and explaining I usually get highlights and lowlights - which I clearly cannot manage myself. I thought I had opted for an all over light ash blonde colour. The instructions say this is roots only which is pointless and it will not match the rest of my hair!!! Aside from this I selected I have long thick hair and this will only be enough for half of my roots if that. What a load, don’t waste your money!
Stephanie H. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie O.
April 1, 2020
Did not cover greys, 5 days later I showed grey. Very upset and disappointed
POSTED BY:
Melanie O.
April 1, 2020
Very upset because I was so excited about this kit. Did not cover grey hair at all.
Melanie O. - We appreciate your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Brenda B.
April 1, 2020
Need a little brighter color its dull looking
POSTED BY:
Brenda B.
April 1, 2020
I really is dull i want more shine and brighter color i would send a picture after color is on but dont know how on this page
Brenda B. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly T.
April 1, 2020
Not happy at all
POSTED BY:
Kelly T.
April 1, 2020
My roots are two shades lighter then the rest of my hair. I wasted my money and time both times I colored my hair with this product. Also it was not as bright and red as requested.
Kelly T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kate R.
April 1, 2020
Not the color I chose! Burning scalp!
POSTED BY:
Kate R.
April 1, 2020
I ordered the dark brown violet pearl and even uploaded a pic of my current color. My after-color hair has absolutely no violet to it, it’s brown and brassy red. I’ve been coloring my hair for 15 years and have never had my scalp burn after the way it it did with this color. I’m overall very unhappy and upset that I ordered the permanent color before trying it out.
Kate R. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bryn F.
April 1, 2020
Terrible product
POSTED BY:
Bryn F.
April 1, 2020
This product didn’t fully stick to my hair. It is patchy and there are parts that don’t even look dyed after I followed the instructions word for word. I am very disappointed and now I have to go and get it fixed professionally.
Bryn F. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hanna S.
April 1, 2020
not quite that color
POSTED BY:
Hanna S.
April 1, 2020
This product is perfect. It was very easy to use it. But.! I got not quite that color of my hair which I wanted( Color is more brown than I expected. I want more red
Hanna S. - Thank you for your feedback! We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shelley C.
March 31, 2020
wonderful product; not the best color match
POSTED BY:
Shelley C.
March 31, 2020
This product is wonderful and the detailed instructions were spot on! While the color is very pretty, it was too dark. I will have to re-do my hair to fix the original problem (color the roots). I did send a good hair photo in and complete the questionnaire.
Shelley C. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations, and would like the opportunity to set things right. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie L.
March 31, 2020
TOO DARK
POSTED BY:
Katie L.
March 31, 2020
This is the second time I ordered this color and I loved it the first time. It had dimension and very little red. This time when I used it, it was extremely dark, practically black with ALOT of red undertone, which is not what I wanted at all. I contacted their customer service and they said someone would be with me soon. But I haven't heard anything back. I assume this is due to COVID-19 so it is understandable as this was 3-2-20.
Katie L. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
MARLENE B.
March 31, 2020
Did Not Work!
POSTED BY:
MARLENE B.
March 31, 2020
I was pretty clear with my colorist about how stubborn my grays are, but it doesn't appear that any modifications were done to my custom instructions or the custom color to make the color adhere better, or at least to lengthen the processing time to allow time for stubborn grays to go away. I followed the directions, exactly, and afterwards, as soon as I was done washing my hair, I went to the mirror to check the results, and....huge disappointment! I still have gray showing, crystal clear, at my temple areas, and those were the areas I covered first, just to give them longer before rinsing. This color mixture did nothing to get rid of my grays, therefore I do not recommend it.
Marlene B. - Thank you for your feedback. We're glad that you could discuss the matter with our Color Team. Thank you for your patience.
POSTED BY:
Teresa D.
March 31, 2020
Dissapointed
POSTED BY:
Teresa D.
March 31, 2020
I did not get anything close to what I asked fot, i said my hair was dark brown with carmel to lighter highlights, and I get grey easy, and that I needed to cover grey now, they sent me just a dark brown for my roots only, that will do nothing for me. I needed to color my whole head to cover the grey, and what about my highlights, I didnt get my Argon oil, I paid %14 for it, Id like to send the box back, and cancel future orders, sorry this wont wonk for me.
Teresa D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTED BY:
Donna R.
March 30, 2020
Leaked
POSTED BY:
Donna R.
March 30, 2020
It came to my mailbox with the color all leaked out all over everything.I wrote and put in the order number three different times it said order number invalid
Donna R. - We appreciate your feedback, and we are happy to see that you could discuss it with one of our Color Experts. Thank you for your understanding.
POSTED BY:
Lisa F.
March 30, 2020
OVERPRICED GARBAGE
POSTED BY:
Lisa F.
March 30, 2020
When I got my color I followed the instructions to a T and I had a beautiful deep rich shiny mahogany color. I didn't wash my hair for several days and when I finally did with a reputable brand of sulfate-free shampoo and conditioner after the second time the color had all completely faded out and I now have a light strawberry blonde. THIS is overpriced crap. I'm only thankful I got a deal with Allure and only had to pay $10 and free shipping. Never again. I canceled my account.
Lisa F. - We appreciate for your feedback, and we are glad that you could discuss the matter with our Team. Thank you for your patience.
POSTED BY:
Ivie S
March 30, 2020
Disappointed!!
POSTED BY:
Ivie S
March 30, 2020
I have just coloured my grey roots with the first kit provided. I have followed the instructions exactly. Unfortunately it has barely coloured my roots. Also, the smell was too strong and makes me headache.
So disappointed!!
Ivie S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia O.
March 30, 2020
Gray hair
POSTED BY:
Julia O.
March 30, 2020
I’m not 100% sure if this is normal or not, but it only have been 2 weeks I’d dyed my hair and my gray hair is already showing up!
Did I do something wrong or is it just not the right dye for my hair?
Julie O. - We appreciate your feedback and we are glad that you had a chance to discuss it with our Color Experts. Thank you for your understanding.
POSTED BY:
louise B.
March 29, 2020
Not Dark beige blonde, but reddy brown
POSTED BY:
louise B.
March 29, 2020
I have light brown and grey soft regrowth from highlights. I ordered dark beige blonde. Followed instructions exactly, left with reddy light brown tinge. It isn't terrible, it is blended, but it just isn't want i wanted. I really dislike brassiness, so am disappointed that ordering a cool beige tone has resulted in brassiness and is much darker than expected.
louise B.- We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dilip K.
March 29, 2020
Still red tones
POSTED BY:
Dilip K.
March 29, 2020
Unfortunately your adjustment did not get rid of the orange and red colours now it’s just a maroon red, I Appreciate everything you’ve tried but like I said ash colours are the only colour that works better for me which was my initial choice and which I’ve not been able to try per your choice . I would be willing to try the medium Ashbrown ,my initial choice at your cost. if this is unacceptable then I will just move on. Feel free To send a return label for the unused portion of the other colours thanks Dilip.
Dilip K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn W.
March 29, 2020
Medium Blonde
POSTED BY:
Lynn W.
March 29, 2020
This is my order and I was so excited to color my hair. I was disappointed because some of my gray hair still showing. When I ordered I said 100% gray.
Lynn W. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jillian B.
March 29, 2020
Still had brassy hair
POSTED BY:
Jillian B.
March 29, 2020
After my third time my hair was still brassy. I cancelled my subscription. It was very shiny so that’s why I give it two stars.
Jillian B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Reva L.
March 28, 2020
Didn’t cover my grays
POSTED BY:
Reva L.
March 28, 2020
I followed the steps they said and 2 days later graters r showing I’m disappointed. Grays r why I cover my hair plus I want more shine
Reva L. - We appreciate your feedback and we can see you had a chance to discuss it with one of our Color Experts. We are happy that we could help you on this matter.
Sheryll C. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Molly C. - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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