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Ingrid- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Katherine B.
May 5, 2020
Discontinue
POSTED BY:
Katherine B.
May 5, 2020
I don't believe this is working for me. I love the idea of this but it is just making my hair more and more red. I'm sorry but I am going to discontinue.
Katherine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rena B.
May 5, 2020
Didn’t last a week ;(
POSTED BY:
Rena B.
May 5, 2020
I was excited to try my new custom made esalon hair color. I thought it done well but after just a few days my gray roots started showing, I usually can go 4 to 5 weeks before having to recolor it. $22 wasted.
Rena- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Juan M.
May 5, 2020
Feel like it could have been lighter
POSTED BY:
Juan M.
May 5, 2020
I love the coverage I just wish they paid attention to what we are asking for I asked for it to be at least 2 shades lighter and it came back the same 🤦🏻♀️🤷🏻♀️
Juan- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Donna S.
May 5, 2020
Color was way off
POSTED BY:
Donna S.
May 5, 2020
Didn't care for the color as it was red and my hair is dark brown.
Donna-We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Bernice R.
May 5, 2020
Color
POSTED BY:
Bernice R.
May 5, 2020
At first it was good after 3 washes most of it is gone!
Bernice- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Rebecca D.
May 5, 2020
Does not cover the greys
POSTED BY:
Rebecca D.
May 5, 2020
Unfortunately, the second round of color still did not cover the gray roots. At this point, I would like a refund instead of trying another color again. I am including pictures to show how the hair looks after the second application just to the roots.
Thank you for providing extremely helpful customer service and I greatly appreciate your kindness. Please let me know if you have any questions.
Stay healthy and safe!
Rebecca- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Don M.
May 5, 2020
Color faded
POSTED BY:
Don M.
May 5, 2020
The directions were clear. I liked the color, but on the sideburns and beard the color did not last long. about 5 days to start and in 10 days it was half white. I am making my 3d application today, but if it does not last I will go back to my old color. I do like this new color tho. As bad as it stains skin you would think it would last longer on hair.
Don- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah S.
May 5, 2020
Color washed out in one day.
POSTED BY:
Sarah S.
May 5, 2020
Colored my hair yesterday, it’s faded today. I decided to give this a shot because I didn’t want to keep getting my hair dyed but apparently that was a huge mistake now I have a horrible orange faded color in my hair and can’t dye it again because it’ll damage it.
Sarah- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie M.
May 5, 2020
Light Blonde Dye was Red
POSTED BY:
Jamie M.
May 5, 2020
My custom match was supposed to turn my hair light blonde which is the color stated on the box. My hair turned red and I am not happy with it.
Jamie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Callie P.
May 5, 2020
Easier application process but doesn't cover
POSTED BY:
Callie P.
May 5, 2020
I did like the ease of application but there is still a definite line between my roots and my previously dyed hair. It did not cover the red that was in my hair previously.
Callie- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angelia N
May 5, 2020
My color is much darker this time than the first time :(
POSTED BY:
Angelia N
May 5, 2020
This time my color was much darker. My first order was my exact hair color. Lil disappointed.
Angelia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie B.
May 5, 2020
I'm not happy.
POSTED BY:
Jamie B.
May 5, 2020
I tried this color twice. The first time because I ordered an unflattering color for my skin tone. The second because after talking to one of your employees about this issue I was sent another color kit. I thought the employee understood my situation.
Jamie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Makehla L.
May 4, 2020
Excellent product, color too red
POSTED BY:
Makehla L.
May 4, 2020
I liked using this kit but the color had way too much red for me and when I used the balance of the bottle as a “wash” as instructed it really
Made my whole hair a monotone and I lost the highlights I had previously. Super easy to use, great product, color was just off.
Makehla- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Dannielle B.
May 4, 2020
Great Overall Coverage- not grey coverage
POSTED BY:
Dannielle B.
May 4, 2020
Great blend for overall coverage although the gold tones do not show. Horrible grey coverage. I can see grey after first wash and I have tried this color twice.
Dannielle-We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Angela - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna S.
May 4, 2020
Didnt give me color I thought
POSTED BY:
Donna S.
May 4, 2020
I thought my color on my roots would be blonde but they were dark
Donna- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
mary R.
May 4, 2020
Colour spot on
POSTED BY:
mary R.
May 4, 2020
Not covering grey so asked for a change and will try once more. Very much hope it works out.
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth N.
May 4, 2020
Did not match my color
POSTED BY:
Elizabeth N.
May 4, 2020
Not a good color match, it was too light and too bronze
Elizabeth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Rachel C.
May 4, 2020
Worst hair experience since I was 12
POSTED BY:
Rachel C.
May 4, 2020
This dye turned into gummy glue on my scalp. It took me an hour to get some of it out. It was a two hour process total I finally used shower gel which was only thing that would break it up a little. I had to comb it out of every piece of hair. It was especially awful at back of hair and over ears. It was an awful experience and I have died and not enjoyed dying my hair at home for over 30 years. Some haven’t colored the greys that well but none amounted to torture
Rachel- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Deborah H.
May 4, 2020
What happened
POSTED BY:
Deborah H.
May 4, 2020
Only wanted to cover gray roots. Ordered dark brown. Already have highlights. The roots turned orange red. More orange than red. How could this be?
Deborah- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Leslie K.
May 4, 2020
I really wanted this to work!
POSTED BY:
Leslie K.
May 4, 2020
This is the 3rd try on the hair color with adjustments requested each time to see if it would work. I left the color on for 60 minutes this time.. 20 minutes longer than told to do. I started with my grey areas first at the temple and roots.. but the color still would not take at the temple area & in some of the root area. I am so bummed as I really hoped this would work, but I can't seem to find a solution. The color itself is beautiful. Unfortunately, I have cancelled my subscription. Maybe I will try again another time, but after 3 tries I don't think it will work.
Leslie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
maya H.
May 4, 2020
Didn't lighten as advertised
POSTED BY:
maya H.
May 4, 2020
First time using esalon and was very hopeful. Unfortunately the color of my hair barely changed and overall it feels like a waste. I was trying to get my dark brown hair lighter, which I know isn't easy...especially from a box without bleaching, but the way this was advertised made It seem as though It would work. I was given a sense of possibility when I was shown in the simulation of what my hair would look like post dying it with my selected color. I'm now left with hair that has been dyed, but to a different color and without the change I was looking for.
Maya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Ari R
May 4, 2020
Very Disappointed
POSTED BY:
Ari R
May 4, 2020
The real and honest truth.. my intention is not to bash eSalon or be cruel. This is my actual and honest experience..
I can't speak for the color or the application process but I feel very let-down. I placed my first order a week or two ago and was really excited because I had seen so many reviews stating how great eSalon was. For obvious reasons, I was nervous to purchase hair dye through the internet and was even more unsure about the color that I should get. So I called to talk to a representative or "colorist." I was told that once I created my online profile I could voice those concerns in the questionnaire they have you fill out, select a color that I liked, and then someone would call or email me to talk me through it. When my coloring kit showed up on my doorstep, I still hadn't heard from a colorist, so I gave them a call. I was told that I was speaking to one of eSalon's "colorists" but the woman I was speaking to was definitely not a professional. It was as if she was reading from a script and did nothing to ease my mind. She also didn't seem to know anything about me, my current hair color, or what I was looking for, because she asked me all of the questions she should have already known the answers to when she "pulled up my profile."
Again, it is not my intent to "bash" eSalon. Like a lot of people, I have had my fair share of color mishaps and when I get my hair done or dye my hair at home, I want to be able to trust either the stylist or the company that I am buying hair dye from. I didn't feel like I could trust eSalon.
Ari- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela V.
May 4, 2020
Didn't like the color
POSTED BY:
Pamela V.
May 4, 2020
This color turned my hair red, I didn't like it. It was shipped fast and the instructions were great. I just didn't like the color at all.
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Ana P.
May 4, 2020
Hair product
POSTED BY:
Ana P.
May 4, 2020
This product smell came very strong today. Ended up with a migraine
Ana- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Diana E.
May 4, 2020
Not the right color
POSTED BY:
Diana E.
May 4, 2020
I ordered here to be safe about the color I was getting by a professional ! I had highlights in my hair so I wanted to go LIGHTER into a caramel color . The hair dye I got made my hair dark brown it took me time to do the highlights now I’m back to square 1 . So upset
Diana- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Marsh G.
May 4, 2020
Terrible
POSTED BY:
Marsh G.
May 4, 2020
I tried to order a color similar to my blonde hair ( I’ve had it blonde for years by choice). I should have known it was going to be an epic disaster when I was not allowed to order blonde. I got a dark ashy brown. I waited and waited to finally use the e-salon product because I was scared it wild come out wrong and of course it did. I went from blonde to brunette which I am very unhappy about.
I could have gotten the same results with an over the counter dye. I am Very upset and disappointed, what a waste of money and it makes me look horrible.
Highly advice against buying e-salon unless experimenting and having very low expectations.
Marsh- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Frances P.
May 3, 2020
Too red
POSTED BY:
Frances P.
May 3, 2020
My roots turned red because the light brown formula did not have enough ash.
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
mimi
May 3, 2020
A little disappointing
POSTED BY:
mimi
May 3, 2020
I don’t normally write reviews but I was a little disappointed so here it is. I just colored my hair with an esalon product. I love the color. It did not cover my gray at my face line. But did cover scalp gray. I also lost a lot of hair. I don’t normally color my own hair and maybe that is normal. Don’t know if I will buy again. Ended coverage!
Mimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
LISA A.
May 3, 2020
No colour match available!
POSTED BY:
LISA A.
May 3, 2020
I've not used this product as after I ordered it, you wrote to me saying that you were unable to match the colour to the lightness of my hair colour. I am therefore not happy to risk using something that you yourselves stated would not match my hair colour, and taking the risk that i would end up with two tone hair!! I am not really able to understand why you could not specifically get to the blonde colour shade that I have always had ... its not that difficult, and in fact I have since bought a colour product from the chemist which has done the job no problem! Therefore I will not be ordering again. Thank you, and have to say I am disappointed in the service.
Lisa
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie H.
May 3, 2020
Good color, bad cover
POSTED BY:
Jamie H.
May 3, 2020
The product did not cover any of my grays! I don’t have enough for roots to be an issue (yet!), but enough to want my overall cover to mask them. I followed all the instructions, and the actual color took (wasn’t a drastic change), but the process and product was basically a waste of time and money for me, all things considered.
Jamie - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Fiona B.
May 3, 2020
Pleasantly underwhelming
POSTED BY:
Fiona B.
May 3, 2020
I was very excited to get my box. I love the packaging and the way it looked, the personalization of it all. I followed the instructions exactly. My colour was supposed to be intense Pearl. What I got was very dark brown, no purple no red. WTF I’m so so disappointed, it’s that dark nothing is going to go over it and make a difference other than another dark brown, which is not what I wanted, purple/red yes brown no.
Shame I really wanted to like this.
Fiona - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judith Z.
May 3, 2020
Bad bad color
POSTED BY:
Judith Z.
May 3, 2020
I cannot believe after all of the questions I answered they got my color so wrong. My hair is auburn they sent color for roots and ends, Now I have violet roots and brown orange ends. When my stylist is back at work she will need to do a color correction. I would have been better off with a drugstore product. At lease I would have picked the right color.
Judith - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope you are able to find hair perfection!
POSTED BY:
Jan N.
May 3, 2020
My hair color
POSTED BY:
Jan N.
May 3, 2020
I received my kit & was most anxious to try it.
I followed directions exactly & although it was a pretty color it
looked exactly like the color I had on my hair, not the color I wanted.
I was very disappointed
Jan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gema S.
May 3, 2020
Great Service but No Gray Coverage
POSTED BY:
Gema S.
May 3, 2020
Service and ordering is great but the color did not cover my grays at all. The color also came out darker than expected. Have had better coverage from box color.
Gema - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarita B.
May 3, 2020
Not light enough
POSTED BY:
Sarita B.
May 3, 2020
I ordered the lightest blond, I thought. Included a pic. Maybe I should have left the color in for 40 minutes instead of 30, but it came out significantly darker than I thought. It's okay, and I can live with it, but I do wish it was a lot lighter. Like I said, maybe I should have left it in longer. But if there is no shade lighter, I may not order again.
Sarita - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee.
POSTED BY:
Dee C.
May 3, 2020
Did not color my gray
POSTED BY:
Dee C.
May 3, 2020
Very disappointed for the first time ever. It didn’t color my whites on crown area where I needed it the most.
Dee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kathryn G.
May 3, 2020
Do Not Use this product
POSTED BY:
Kathryn G.
May 3, 2020
I specifically ordered from this company because they advertised the tone was superior to other box dye. I ordered cool blonde and it turned my hair orange ! I cannot get to the salon to have it fixed my hair looks terrible and I am stuck with it. This product did not perform as advertised. Do NOT Recommend
Kathryn - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came differently than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee.
POSTED BY:
Lana S.
May 3, 2020
Colors limited
POSTED BY:
Lana S.
May 3, 2020
The kit was very nice. I was not pleased with the color I picked. I think the colors are to limited. But the product was very good.
Lana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs!
POSTED BY:
Lisa L.
May 2, 2020
Too brassy/orange
POSTED BY:
Lisa L.
May 2, 2020
My hair has always taken twice as long to color than Colorists think or directions tell me. Plus they are always too orange.
Lisa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dorretta H.
May 1, 2020
NOT the right color AT ALL and I had a HAND FULL of hair FALL OUT!
POSTED BY:
Dorretta H.
May 1, 2020
The color smelled great but then when we used it all was good until washout time and I had handfuls of hair falling out and then when I finally got it conditioned (which what they gave me was nowhere NEAR enough for the job it did on my hair). I had to use all kinds of special conditioners to add to what they gave me to cover all the rats and big hunks of hair stuck together in a big not to try and loosen them. I also had to use a leave-in conditioner after I got out of the shower to be able to PICK through my hair cause no way was a brush going through it without ripping even MORE hair out! The color is NOT right it was supposed to be red and it has spots of blonde in it and I am just very disappointed. I thought this would be the BEST in hair color, I guess I was REALLY bad wrong! I hope they help me!
Hi Dorretta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ezra V.
May 1, 2020
The color is just okay
POSTED BY:
Ezra V.
May 1, 2020
It’s not that the color is bad, and it may be because I JUST dyed my roots today and it takes time to lighten a little bit (maybe) but with my notes saying that I would like to go lighter and with the slight adjustment of my color going lighter, I don’t see a difference and my roots actually look even darker then they did before. I don’t see a “new look” and I don’t feel confident and happy with my color.
Ezra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Ewa K.
May 1, 2020
Not happy with results
POSTED BY:
Ewa K.
May 1, 2020
I’m really sorry but it’s not covered my greys hair at all
I did everything like instructions said
My hair are more lighter but still grey.
Hi Ewa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel S.
May 1, 2020
Did not work at all
POSTED BY:
Rachel S.
May 1, 2020
I’m sad to say this product did not work well for me. I am no stranger to coloring my hair at home and normally have good results with other brands so I decided to try e salon based on the reviews. Sadly e salon color did not work well for me at all. I followed every direction to the T and majority of my grays were not covered at all, and I don’t have a lot only a few that frame my face. It also left my hair three different shades of reddish brown and very splotchy. Very disappointed
Rachel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debbie Z.
April 30, 2020
Terrible service, do not recommend
POSTED BY:
Debbie Z.
April 30, 2020
I received my first order from ESalon-did not cover gray and what did cover turned brown hair blond! Esalon said I should throw entire contents out and would send me a new order.
New order received-did NOT cover the gray and little that did turned red--back to zero. Told to throw it all out and they would gladly send new order with directions to keep dye on longer. New order arrived with NO brush! When I called to inquire, they said they don't supply brushes! And, are out of brushes. Terrible service.
Debbie Z. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily J.
April 30, 2020
Turned my roots a brassy orange colour :(
POSTED BY:
Emily J.
April 30, 2020
The ends of my hair are ok - and came out as the ash brown/blonde i wanted, but my roots are brassy, copper orange colour :( Not impressed! and not sure how to fix this now... disappointed after waiting for a month for it to arrive.
Emily J. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly S.
April 30, 2020
So disappointed!
POSTED BY:
Kelly S.
April 30, 2020
I did not receive what I wanted, which was all over color and lighten a teeny tiny bit. I got Roots Only! So they think it's a good idea to just lighten my roots. When I contacted them about this they said that was the best way to do this so. I thought these were professional stylist??? There's also no way to respond to my stylist or the person that just sent me a message. I have to go back in and start all over again with somebody new that will get my message. I would like to get my money back even though it was only $10. Oh and the $8 brush that I got, you can get at the dollar store for $2 same quality.
Kelly S. - We appreciate your feedback, and we are happy that our Color Team could discuss it with you. Let us know if you have any further requests. Thank you for your patience.
POSTED BY:
Karen S.
April 30, 2020
Disappointed
POSTED BY:
Karen S.
April 30, 2020
My first order was great. The color was perfect. For some reason though this second time the color came out all wrong. I didn’t make any changes to my formula and my hair color looks terrible this time. SO DISAPPOINTED.
Karen S. - Thank you for your feedback. Upon reviewing your eSalon account, we see that you have already worked with one of our Color Experts to resolve your concern! Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey L.
April 30, 2020
leaked on delivery
POSTED BY:
Tracey L.
April 30, 2020
Finally received this on Tuesday -post man said it had leaked and was delivered to them like it. Its unuseable
I request a refund for this.
Disappointed
Tracey
Tracey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has arrived damaged! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kari V.
April 30, 2020
Nice color. Need better coverage.
POSTED BY:
Kari V.
April 30, 2020
The color that was adjusted for me is nice but it’s been maybe two weeks and my grays are already starting to poke back through. It was also extremely difficult to wash out after application. This has never been the case before 🤷🏻♀️
Kari V. - Thank you for reaching out to us! We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us soon. We will be reaching out to you to make this right!
POSTED BY:
My G
April 30, 2020
color is black
POSTED BY:
My G
April 30, 2020
I have brown hair. Wanted my natural color to cover greys. Instead I got black dye that made my hair very dry.
My G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Caroline G.
April 30, 2020
Like my colour but.......
POSTED BY:
Caroline G.
April 30, 2020
Although I like my colour my hair feels dry and there is too much dye for my roots which is alot of waste for the price. Also the strong amonia smell put me off too.
Caroline G. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
Ana H. - Thank you for your feedback. We are glad you could discuss the matter with our Color Team. Thank you for your patience.
POSTED BY:
Maria B.
April 30, 2020
Caused me scalp irritation and flakes
POSTED BY:
Maria B.
April 30, 2020
This product is not for me. I like the color and how it looks on hair, but my scalp is in really bad condition for weeks after coloring. I really don’t like to give negative reviews, but my hair is full of flakes.
Maria B. - We appreciate your feedback. We are sorry to hear that you have had some discomfort after using our products. Hair color can sometimes cause mild irritation of the scalp in those with sensitive skin. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tammy P.
April 30, 2020
Not what I hoped for.
POSTED BY:
Tammy P.
April 30, 2020
This color was not what I requested and nothing close to the color I Uploaded. I gave it a second try and I still was not happy with the outcome. The customer service was great and the packaging was phenomenal but unfortunately I have had to cancel because I am not getting the color results I was expecting.
Tammy P. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Renee W.
April 30, 2020
Hair Damage
POSTED BY:
Renee W.
April 30, 2020
This product was not satisfactory to me. It really did some serious damage to my hair. I will not be using it again. I did not realize that i was on a plan...so they sent me another shipment. I am cancelling this shipment going forward. I have fine hair and found the product to be damaging.
Renee W. - Thank you for your feedback. We're sorry to hear that you were unhappy with our products. Since, you have already discussed it with one of our Color Experts, let us know if you need anything else.
POSTED BY:
Catherine P.
April 30, 2020
Color not what expected
POSTED BY:
Catherine P.
April 30, 2020
The color came out a light orange and not blonde. Maybe I should have left it in longer? Or could have used a toner to take the orange out. It horrible but not what I was hoping for.
Catherine P. - We appreciate your feedback and apologize for all the inconveniences caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shelby O.
April 30, 2020
Not satisfied
POSTED BY:
Shelby O.
April 30, 2020
This color looks almost the same as the last color given with the red tint. Still not achieving the color I want.
Shelby O. - Thank you for your feedback. We are sorry to hear that we could not meet your expectations. Since you have already discussed your concern with our Color Team, let us know if you need anything else.
POSTED BY:
Em K.
April 30, 2020
Loved the root color, but the end color was too orange
POSTED BY:
Em K.
April 30, 2020
I did a strand test of both colors just to be sure, and found that the end color was simply too dramatic for my taste. I applied the root color to my whole head instead and it turned out wonderfully! Am I able to return the end color?
Em K. - We appreciate your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah H
April 30, 2020
Overall, not bad, but...
POSTED BY:
Sarah H
April 30, 2020
The good: The color match was surprisingly good given it was based on a not-so-good photo (I stink at selfies) and my best guess at matching a color swatch. Definitely more like a salon color than a drugstore box in terms of the "depth" of the color. The condition of my hair and scalp after coloring were better than after a salon color (my scalp gets "tight" feeling and itchy after a salon color but that didn't happen with this product).
The not-so-good: Grey coverage was less than stellar (especially on the parts that are close to pure white), despite processing for the full 30 minutes and "emulsifying" in the shower as directed. It's possible that was the fault of the application (there was an awful lot of product left over, could be it wasn't mixed or applied correctly) or that something can be tweaked to make it cover the grey better. I also didn't find it terribly easy to apply by myself (got dizzy and nauseated working backwards in the mirror) and ended up asking my husband to finish it for me.
Bottom line: A better-than-expected stopgap until the salons are open again, which I'll use again if that doesn't happen before I need a retouch. Thanks for enabling me to go to the grocery store without a hat!
Sarah H. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather H.
April 30, 2020
My hair is a yellow/orange color!
POSTED BY:
Heather H.
April 30, 2020
This is terrible! I don’t know what I’m going to do. My hair is literally yellow/orange.
Heather H. - Thank you for your feedback. We are so sorry to hear we haven’t met your expectations. Don't forget, your Color Happiness means the world to us. We are glad you could discuss it with our Color Team.
POSTED BY:
Sasha J.
April 30, 2020
Color wasn’t as dark as I wanted
POSTED BY:
Sasha J.
April 30, 2020
I absolutely loved the package and how the products are presented. I feel like there should be three pairs of gloves provided since there was 3 different steps but the gloves were good quality! Sadly my color did not turn out nearly as dark as the soft black (intense pearl) that I ordered and my roots turned out even lighter than the rest :(
Sasha J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kristen A.
April 30, 2020
Clown red hair
POSTED BY:
Kristen A.
April 30, 2020
I’m a natural redhead with some grays. Months ago I had my hair colored darker with some dark red highlights. I chose the copper red color for my hair, explained I wanted the highlights gone and sent a pic of my hair. Now most of my hair is clown red, with brownish roots and an orange colour where the highlights were. This is so much worse than it was before I really don’t want to go out in public. It looks ridiculous!
Kristen A. - We appreciate your feedback and apologize for all the inconvenience caused. We are glad that you could discuss it with our Color Team. Let us know if you need anything.
POSTED BY:
Carmen B.
April 29, 2020
Color did not turn out like I expected.
POSTED BY:
Carmen B.
April 29, 2020
The color is one tone on my roots and darker on my previously dyed hair. I’m
Not happy with the results.
Carmen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley B.
April 29, 2020
Color was wrong
POSTED BY:
Ashley B.
April 29, 2020
Color was supposed to be black but it came out a golden brown
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia H.
April 29, 2020
No no and no
POSTED BY:
Patricia H.
April 29, 2020
Colour all wrong in so many ways condition left very bad
Patricia H.- We’re so sorry to hear that you were disappointed by the results of your color application. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Jane - Thank you for your review and we have reached out via email to further assist you!
POSTED BY:
Tina R.
April 29, 2020
Too dark
POSTED BY:
Tina R.
April 29, 2020
Ordeted light brown, came out almost black on strand test. Called to adjust sent me dark blonde. That was the darkest brown and dull. I need very lite brown base to go with full head golden highlighted previously had. Very short hair. Ido not get it. Thank God did a strand test.
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara H.
April 29, 2020
Nice gentle product. Still have grays...
POSTED BY:
Barbara H.
April 29, 2020
Beautifully packaged. Love the custization. Love the check ins from my stylist.
The actual product didn't cover my grays all the way. After just 2 weeks the color is fading and you can see that shimmer of gray coming through.....
Barbara- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie T.
April 29, 2020
Already showing grey at hairline after 4 days and no washing
POSTED BY:
Julie T.
April 29, 2020
This was my first try with eSalon. The kit was nice and arrived on time. The instructions and tools were good. However, when my hair dried after applying the color and washing it, the color was too light to match my natural roots. So the colorist should have looked at the photos I sent and adjusted the color to be darker to match my roots. Also, it's only 4 days since I applied the color and I haven't washed my hair, but grey is already appearing at my temple. I'm having to spray Root Magic on the temple area to cover the grey. This is disappointing because I thought your color formulas were made to cover grey and last for weeks.
Julile- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Laura G.
April 29, 2020
Mah
POSTED BY:
Laura G.
April 29, 2020
Definitely expensive for what you get.
I didn't see any difference from box colors honestly 😟
Also, not much attention to detail, considering they sent me two shampoos and no conditioner 🙄
The instructions are alright, but too much packaging.
The color didn't come up very bright or "natural" looking as the ads were showing.
Laura- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jayme A.
April 29, 2020
Covered but...
POSTED BY:
Jayme A.
April 29, 2020
Covered grays but did not get any of the purple at all...
Jayme- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Irene R.
April 29, 2020
Colour didnt cover my roots
POSTED BY:
Irene R.
April 29, 2020
Disappointed that this customer colour didnt cover my roots despite advising i have resistant hair. Didnt get a refund despite emailing them.
Irene R. - We appreciate your feedback. We're happy to see that you could discuss your order with our Color Experts. Thank you for your understanding.
POSTED BY:
Briony M.
April 29, 2020
Not the colour I wanted
POSTED BY:
Briony M.
April 29, 2020
This is a golden orangey brown, not the colour I wanted at all which was a medium Ash blonde, really disappointed as it was expensive at £23. Has faded a bit over a week but looks like a bad dye job with orangey tones
Briony M. - Thank you for your feedback. We apologize for not meeting your Color expectations, and we are happy to see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna B.
April 29, 2020
not happy with this same as store bought
POSTED BY:
Donna B.
April 29, 2020
not happy with this at all same as store bought want to cancel and there is no way to do that
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dee R
April 29, 2020
Not a “custom” color set
POSTED BY:
Dee R
April 29, 2020
I ordered the product with the understanding that I could customize the color. When I asked my stylist to do this, I was told they would be sending me one of their premixed color options. As predicted, the color was not what I wanted. I know these are crazy times and perhaps you are unable to make custom formulas currently, but you should state that. Advertising the formula as customizable is deceitful and should be changed if you are unable to do so currently.
Dina- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela T.
April 29, 2020
turned my hair color to brown
POSTED BY:
Angela T.
April 29, 2020
yikes. will use clarifying shampoo to get rid of the brown dye... already talked with colorist and came up with a solution.
Angela- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eileen E.
April 29, 2020
Disappointed but eSalon is Listening
POSTED BY:
Eileen E.
April 29, 2020
When completing my initial information in April 2020, I documented on the forms that I have very resistant extremely hard to color 100 % gray hair & a very sensitive scalp. I explained that prior to COVID 19 I had been going to the salon every 4 weeks to get my roots colored for many, many years. I documented on forms that several products that salon(s) used over the years caused my scalp to burn and or hurt. I wrote the brand of the color product that the salon used to color my hair successfully for years. I sent a picture in from my last color & another of my favorite color with highlights from 6 months ago. I called eSalon & explained all of my hair color challenges. After being assigned a colorist, I sent a few emails explaining my challenges and requested that he review the information I submitted to eSalon. My colorist & I spoke as well. We discussed my needs. He is very knowledgeable. I watched the "how to videos" he recommended. He is always willing to answer my questions. Since this was my first time coloring, it took longer. My husband assisted me. I was thrilled that my scalp did not burn. I thought everything was good until day 7 when I washed I hair with my sulfate free products in effort to preserve my color. Immediately, I noticed quite a bit of my gray coming through. Today is day 12 after coloring my roots. Today, I washed my hair for only the 2nd time since coloring my roots. Now you can't even tell that my roots were recently colored. My gray roots are completely showing all over my entire head. I contacted eSalon this afternoon to speak with my colorist. Adjustments will be made to my next color to hopefully make it last longer & cover my gray much better. I forewarned eSalon staff about my issues with color orally as well as in written form in effort to avoid these exact issues. I am disappointed in how my color turned out. However, I do feel like the eSalon colorist listened to me today.
Eileen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jena
April 29, 2020
Copper Mahogany 4.5
POSTED BY:
Jena
April 29, 2020
Might as well use black, not even close to the picture. What a rip-off.
Jena- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Trish- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Stacie I.
April 29, 2020
Not the color i wanted .
POSTED BY:
Stacie I.
April 29, 2020
I would not recommend the color for esalon . it didn't turn out the color i wanted and was much darker unfortunately .
Stacie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracee W.
April 29, 2020
Good product, just not quite what I was hoping for.
POSTED BY:
Tracee W.
April 29, 2020
I’m truly sad my hair didn’t come out the way I had hoped color wise. It DID come out a pretty color however, and the product, smell, packaging, instructions are awesome! I normally go to my stylist but couldn’t due to stay at home orders. Unfortunately I think I will have to wait and go back to her to tweak it in person.
Tracee- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nicolle C.
April 29, 2020
The color choice was great
POSTED BY:
Nicolle C.
April 29, 2020
Great color. A little darker than I had, but I like it. I am a bit disappointed that my gray roots still show. The color was great.. Love the step by step instructions they were perfect!
Nicolle - We're so happy to hear that you're enjoying the Custom Color kit! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Veronica M.
April 29, 2020
Color wash out
POSTED BY:
Veronica M.
April 29, 2020
I colored my roots left the product on for 30 minutes didn't want it longer in my hair . As I was rinsing out the color it was a formula of mush I can't describe it I was washing out the color like 15 minutes in the shower finally . This is also the reason I stopped my purchase.
Veronica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alyson S.
April 28, 2020
Too dark. Very disappointed.
POSTED BY:
Alyson S.
April 28, 2020
I’m annoyed that I’ll have to do this again and worried I won’t be able to fix it.
Alyson S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
elaine G.
April 28, 2020
Poor product
POSTED BY:
elaine G.
April 28, 2020
Colour hasn't covered my grey roots and I'm now left with very light roots that still show a lot of grey very disappointed with this product .
Elaine G. - Thank you for your feedback. We are sorry that your gray coverage didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sheila T. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan Y.
April 28, 2020
No hints of mohagany
POSTED BY:
Megan Y.
April 28, 2020
This was supposed to have at least an idea of red or purple tones in it. I see nothing. It’s extremely frustrating.
Megan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anne A.
April 28, 2020
Color and body did not last
POSTED BY:
Anne A.
April 28, 2020
I liked the color for the first week. I was disappointed that it start to fade after one week. I was
also expecting the volume to last longer than it did. I use a high quality salon shampoo, so I know
that the shampoo was not the reason it did not last.
Anne A. - Thanks for your feedback. We are so sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicola N.
April 28, 2020
it turned out brighter than expected
POSTED BY:
Nicola N.
April 28, 2020
Not entirely happy with the colour after following instructions to the last letter. It has faded quite a bit and is now a bright ginger, my highlights are also coming through. I would like the colour to be a reddish brown and richer, which is how the picture looked on the screen. The condition is okay so far but I only coloured it 4 days ago.
Nicola N. - Thank you for your feedback. We are sorry to hear that we didn't meet your Color expectations and are glad that you could discuss it with our Team. Let us know if you need anything else, we would be happy to help.
POSTED BY:
Stacy H.
April 28, 2020
color not what I expected
POSTED BY:
Stacy H.
April 28, 2020
My color this time came out too brassy- golden. I like a more natural blonde not strawberry and my roots came out more golden than I wanted
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anne M.
April 28, 2020
Poor Grey Coverage
POSTED BY:
Anne M.
April 28, 2020
The colour is great, but the grey coverage is very poor and after only two washes it’s faded markedly on the grey. I followed the instructions to the letter. A shame as I had high hopes.
Anne M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
connie S.
April 28, 2020
Custom color set
POSTED BY:
connie S.
April 28, 2020
It was not ten dollars I ordered a few other things but it took a bit to get to me and I paid more. But color did not stay in as long as I wanted.
Connie - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Karen H.
April 28, 2020
Nothing like the color I chose
POSTED BY:
Karen H.
April 28, 2020
I carefully chose a color for my completely gray hair. The warm honey brown I chose made my hair RED. At least the hair it actually covered was red...there was a lot of gray left over. eSalon kindly sent me another color to cover the red, and the box said "light brown." I now have DARK brown with a MAROON glow. I look awful.
The only positive is that the eSalon product DID greatly improve the feel and body of my wayward grayness, so I am happy for that, but I won't be using the product anymore due to the weird color results.
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather E.
April 28, 2020
Colour is short lived
POSTED BY:
Heather E.
April 28, 2020
I loved the colour until it washed out in 2 shampoos - followed the directions and used high quality colour safe products.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Elsa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amel A.
April 28, 2020
Over charging
POSTED BY:
Amel A.
April 28, 2020
I cancelled the order as soon as I received notice of shipping because I did not like the colour.
Even though the product was not shipped and I did not received it , I only got a partial refund of what they charged me.
Amel - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lindsey C.
April 28, 2020
Beautiful color, terrible covering gray
POSTED BY:
Lindsey C.
April 28, 2020
I absolutely love the color! However after 2 days I washed my hair for the first time with the shampoo included in the kit and the color immediately came off the gray hair. I was so disappointed! I left the color on for 30 mins as the instructions stated. I would love to have the same color next time but with better coverage of my gray’s (the only reason I dye my hair in the first place).
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Twinkle A.
April 28, 2020
fiery red instead of brown
POSTED BY:
Twinkle A.
April 28, 2020
I have lots of grey, which are now very RED. Rest of my hair is dark brown now with a red tone. TOTALLY NOT what i was looking for.
Twinkle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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