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At first I liked the results. After more than 2 weeks, my hair is very dry.
Have been using drugstore hair color for years and have never experienced this much dryness.
Marie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Caroline A.
June 17, 2020
Colour awful
POSTED BY:
Caroline A.
June 17, 2020
Came out pink on top and all patchy after following instructions carefully, i am used to dyeing my hair and now have to have this mess corrected in JULY
Caroline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Cathy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle K.
June 17, 2020
Bad outcome Wrong Color
POSTED BY:
Michelle K.
June 17, 2020
My "custom color" for my long light blonde hair is completely wrong. I requested a golden copper blonde as I was looking to go a little ginger darker blonde. The outcome is very dark brown/black with purplish undertones! Seriously crazy! How does a strawberry blonde shade turn out like this. I was given a 2 step system bc I am so light blonde I was told step 1 was to put pigment into my hair well after step 1 my hair was black so step 2 didn't work except to add a slight undertone of what I guess was supposed to be copper but instead has some purple /copper coloring. I called and was told that since I am blonde I must have porous hair and it took in to much of the toner. So ladies if you are blonde be careful bc they told me i cannot do anything about this until it fades out that is unless i want to STRIP OUT my hair (NOT) however i can start washing my hair with dish soap, really? I never take time to leave reviews but felt I needed to in this case. I will say that the packaging was beautiful and the sample shampoo and conditioner was lovely but take caution if you have light hair and are trying something other than you normal shade.
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kaitlin F.
June 17, 2020
Looks organgish
POSTED BY:
Kaitlin F.
June 17, 2020
Wanted blonder. Afraid looks too orangish. Was pretty easy and texture fine but not really happy with color.
Kaitlin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alyssa B.
June 17, 2020
Didn't quite cover my grey
POSTED BY:
Alyssa B.
June 17, 2020
I like the color, but it didn't conquer my most stubborn gray around my hairline. I left it on the whole time. Also, the conditioner didn't give my hair the same "slip" that others I have used in conjunction with hair coloring products have given me.
Alyssa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina H.
June 17, 2020
I Expected Better
POSTED BY:
Kristina H.
June 17, 2020
I certainly dont mean to offend, but my honest opinion is that I've done an equivalent job with Color Silk $3.00 box of dye.
Normally, I don't bother to follow the coloring instructions, because I've been dying my hair for eons. This time, I took extra special care to follow every instruction to the T. I timed roots then did my ends, and even had some leftover dye to mix with water and massage in in the shower.
Sadly, my roots came out very dark, while the bulk of my hair is a brighter shade of red. They didnt blend well at all. My hair feels much drier and frizzy.
Anyway, thank you for the opportunity to have this experience. It was a really nice kit, but your product just isn't for me.
Kristina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maura C.
June 17, 2020
TERRIBLE COLOR and poor quality product!
POSTED BY:
Maura C.
June 17, 2020
My hair is now a dry, bland brown with no shine. Hate it. Complained to esalon but got charged for another dose. Please do not send me any more of this junk.
Maura - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra K.
June 17, 2020
Still not covering my roots
POSTED BY:
Sandra K.
June 17, 2020
I have white and grey roots. This is the second time I have tried salon color and, even after adjusting color and following directions EXACTLY as written, the coverage is suboptimal. I am going to try another brand of color
Sandra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Roxanne M.
June 17, 2020
Has turned my hair to straw and my ends look like crap
POSTED BY:
Roxanne M.
June 17, 2020
Stopped coloring my hair because of OTC brands made my hair overly porous and look like straw. Salon dyes were better be cause they were custom but I did not want to send $120 in the salon every 6 weeks for my super long and thick hair. Esalon with their custom blends seemed to be the right fit to still get custom color and not cost an arm and a leg. First two shipments seemed not to destroy my hair like OTC color and I was happy. Since then, each consecutive dye seems to have made my hair progressively worse and it is awful now. It also seems like custom color does not realize that your roots my need refreshing more than annually when your hair falls more than halfway down your back. Really so disappointed with this service.
Roxanne - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jasmine K.
June 16, 2020
Color
POSTED BY:
Jasmine K.
June 16, 2020
Color wasn't right i ended up copper instead of red
Jasmine- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lindsay C.
June 16, 2020
Orange, not beige :’( 😢
POSTED BY:
Lindsay C.
June 16, 2020
My hair hasn’t been dyed in two years, and two years ago all I got was a few highlights which have grown out to my ends. So basically. All virgin hair. I was really hesitant to try out e-salon because dying my hair isn’t something I do all the time, it’s rare because I’m really trying to take care of my hair. But I digress, this summer with the quarantine from covid, I thought I’d do something to make myself happy. And since there are no hairdressers open due to the quarantine I tried e-salon, given its excellent reviews. My hair is naturally a medium blonde, veering on the dark blonde side in the winter, and gets quite light in the summer. All I wanted was to add some ashy/beige blonde to it so that it was lighter before the summer started. I had to wait a really long time for my order, but again, covid and I’m in canada, so I understand. Today I took the plunge. I followed the instructions, and I even rinsed with purple shampoo and conditioner after. But I so regret it now, as my hair is all orange. Brassy, coppery orange. If I could attach a picture I would. I’m so sad, because now I feel like I’m going to have to dye it again sooner than later because it looks so bad :( and the salons aren’t open yet, not to mention I don’t have the money right now to pay for a professional. Maybe if you want to go black or red esalon will work for you, but the colour that was chosen to be mixed with my 20volume developer didn’t have enough ash in it, so I’d think twice before lightening with e-salon.
Lindsay- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica P.
June 16, 2020
Didn’t cover gray
POSTED BY:
Jessica P.
June 16, 2020
I was meticulously thorough with my application and kept the color on for longer than the recommend time but many of my grays are still gray.
Jessica- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
D M S.
June 16, 2020
Been over a week still no color, package is now in Kentucky.... Im in MD....
POSTED BY:
D M S.
June 16, 2020
So I ordered my color, its shipped and I even spent the extra 5$ to get it quicker... what a laugh, it isn't even in my state yet delivery a week from now... so much for fast track... After I get this im done and will go back to Madison Reed so cancel my account. Well its been a week, no color yet.... checked tracking and its still in another state... are you fucking kidding me..... Never again.. Madison Reed and Ulta send my color out in a day or 2 so Esalon you can kiss my ass and I will continue to warn people about your shitty practices...5$ to fast track and here it is a week later and nothing...... What a rip off..... If I could give zero stars I would but elsalon has to be greedy and cant even allow an actual rating.
DM - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
Pauline- We’re so sorry to hear about your recent experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ellie M.
June 16, 2020
Washed out in 2 washes
POSTED BY:
Ellie M.
June 16, 2020
My hair colour washed out within 2 washes, very disappointed, I’ve ordered twice and it has done this both times
Elie M. - Thank for your feedback. We are sorry to hear that you're unhappy with your color. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Denise M.
June 16, 2020
Too dark again
POSTED BY:
Denise M.
June 16, 2020
Left hair soft but still dark for a dark blond
Please cancel all future hair color
Resorting to a salon 😕
Denise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Katia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie D.
June 16, 2020
Inconsistent coloring
POSTED BY:
Jamie D.
June 16, 2020
The most recent color I got is not a change from what I normally get. The color set very inconsistently. It’s coming off inconsistently too. I haven’t changed water or products so this really surprised me. I’m not happy with the results.
Jamie- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Vickie B.
June 16, 2020
Got what I paid for
POSTED BY:
Vickie B.
June 16, 2020
My hair was way too dark even after personalization. A professional I am not, and my hair showed I got only what I paid for. I did not like the long term results.
VIckie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
RiverVal
June 16, 2020
Messiest Dye I've Ever Tried - Color Not Right
POSTED BY:
RiverVal
June 16, 2020
Let me start by saying I have regularly dyed my hair for over 10 years now myself, using both many different kinds of box dyes and professional dyes.
Pros:
1. Hair feels healthy afterwards and not dried out
2. Customer service is responsive and helpful
3. The kit is really fun, there's a poem on the box and your name is on everything. Instructions are straightforward and easy
Cons:
1. They had trouble getting the color "black" right. This was actually a big reason for me to try a new brand: "they can't possibly mess up black, right?"
Initially when picking out my color, I did not get an option for blue-black, just "soft black" which we all know is just dark brown. In the comments, the company had responded to others that if their color wasn't there, to pick the closest one to it and leave comments about what you actually want so this is what I did.
My first coloring left about 2-3 inches of my roots dark brown while the rest of my hair was jet black from the box dye I had previously used (I took pics and sent it to them with my feedback). I decided to give them another chance and wrote some feedback to get my formula adjusted. Second round was a little better but still not black. Third round was the same and that's when I canceled my subscription
2. This dye sort of feels normal throughout the process until I got out of the shower: there were splashes of dye ALL OVER MY BATHROOM! It had splashed out of the shower while I rinsed it literally everywhere, there was even some close to the ceiling somehow! Like I mentioned before, I have dyed my hair with many different kinds of dye and not a single one has splashed all over the place like this one did while being rinsed - be super duper careful during your process and check everything twice when you're done.
Rafalina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Toni D.
June 16, 2020
Don't Count on Receiving your Color On time...
POSTED BY:
Toni D.
June 16, 2020
My first order was May 16. It is now June 16 and I've yet to receive my color for which I requested a 3 week reordering schedule. So now I've switched to receiving color every two weeks so perhaps I can then inventory a back order of supplies whereupon I can, in fact, apply color on a 3 week schedule...
Toni - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meg M.
June 16, 2020
I never received this order.
POSTED BY:
Meg M.
June 16, 2020
Can you please tell me how to get in touch with you? I can't find a phone number anywhere on your site. This order shipped May 30 and I still do not have it. Please call me at 410-310-2209
Meg - We are sorry to hear you have not received this order. I have reached out to you personally via email and phone call. We'd welcome the opportunity to speak with you personally. Please call us toll-free at (866) 550-2424, 8:00 am – 6:00 pm, Pacific Time, Monday through Friday at your earliest convenience. We look forward to speaking with you soon.
POSTED BY:
Nichole D.
June 16, 2020
Good value for introductory price
POSTED BY:
Nichole D.
June 16, 2020
Kit came boxed adorably with everything needed to do the job. Colored my hair may 29 looked great but today on june 16 the grey is already coming thru again noticed it few days ago. I need something that's gonna last more than 2 weeks with minimal washing or i cant justify the value of paying more than a walmart boxed garnier.
Nichole - Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
POSTED BY:
Jordan E.
June 16, 2020
Kit Was Nice, Color Was Wrong
POSTED BY:
Jordan E.
June 16, 2020
The presentation and packaging was awesome. Instructions were easy to follow. However, the color was completely off. I wanted to go from bleach blonde to dark blonde and instead I now have very dark brown hair... I followed the instructions exactly. Contacted customer service a few days ago and have received no help to fix this. I’m disappointed.
Jordan - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Renee H.
June 16, 2020
Fades
POSTED BY:
Renee H.
June 16, 2020
I notice that the color fades and that is a concern for me. I do not wash my hair daily. Can you check into the formula and see if adjustments can be made?
Renee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cami M.
June 16, 2020
Didn't color my gray roots
POSTED BY:
Cami M.
June 16, 2020
I only gave 3 stars because it didn't cover my roots. I liked the overall product and was quite easy to apply.
I only used it as a root blender as I have highlights done.
Thanks ~
Cami M
Cami - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Diane K.
June 16, 2020
Hair loss caused by eSalon products
POSTED BY:
Diane K.
June 16, 2020
Hello - I am experiencing hair loss (about 50%) from use of your product. i have not changed other products I am using. Please connect me with legal to discuss. Thanks, Diane
Diane -
We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
POSTED BY:
Allyson J.
June 16, 2020
Not satisfied
POSTED BY:
Allyson J.
June 16, 2020
Will be cancelling order
Hair was dry after application
Allyson- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Holly S.
June 16, 2020
Not the Right Color and Not Enough Dye
POSTED BY:
Holly S.
June 16, 2020
The color I wanted- cool/neutral lighter blonde- was vetoed by my consultant. I said ok- they apparently know best. So, I instead got a generic medium blonde color. I told them my hair pulls warm and I didn’t want that- but I now have deeply warm medium/dark blonde hair anyway.
Also, I explained that I have very fine, very thick and very long hair- and as a result- I was given 2 small bottles of dye/developer. Not enough. Nope nope nope. There are some places underneath my hair which were not saturated enough to be even.
I really wanted to like this but I just don’t know how to be successful using this product when I’m not being heard in the consult- I guess if I were to try again I would just pick whatever color I wanted and ignore the colourist suggestions idk. Maybe I’m just annoyed because my hair is now nearly mustard coloured. Ugh. If I’m being generous, I’d say I t’s not terrible, I guess, but it’s not what I wanted.
Holly- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Crystal G.
June 16, 2020
Such high hopes!!
POSTED BY:
Crystal G.
June 16, 2020
I had such high hopes, I watched and waited. I read so many reviews, and finally I decided okay im gonna try it. Took the towel off of my head after the shower and I couldn't even tell that my husband and I had just spent all of our time together trying to give me the hair color that I have always wanted!! Nothing! Two bottles and....NOTHING!! I followed the instructions to the letter!
Crystal- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Joanne D.
June 16, 2020
Color too light
POSTED BY:
Joanne D.
June 16, 2020
The color was too light plus did not last on my hair for more than a week. It’s very hard to wash the color out. I had a terrible allergic reaction to this product.
Joanne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jane P.
June 15, 2020
Nice concept, but doesn't cover gray well
POSTED BY:
Jane P.
June 15, 2020
Not very good coverage. Gray was still visible after use
Jane- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy B.
June 15, 2020
Failed
POSTED BY:
Cindy B.
June 15, 2020
Finally used the product last week, June 10, 2020. Not happy with the product because it left my hair dry (the conditioner wouldn't even soften it up) & it didn't cover the gray for long. I followed the directions, this is not the first time hair color was done at home. I specifically stated that my hair turns gray 3 weeks into color. This time after 4 days, the front of my hair was white, the color disappeared. Not happy with the product. I had to go to Sally Beauty Supply to get a different type of root touch up.
Cindy- We are sorry to hear that you were disappointed by the gray coverage and texture of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Angela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth M.
June 15, 2020
Not happy
POSTED BY:
Elizabeth M.
June 15, 2020
Color washed out of roots after three shampoos. Will not order again.
Elizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Carol F.
June 15, 2020
Color
POSTED BY:
Carol F.
June 15, 2020
I answered the questions regarding hair color, this was too dark
Carol- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Morag A.
June 15, 2020
Not for me...
POSTED BY:
Morag A.
June 15, 2020
This is my 3rd colour order. After the first 2 my greys are still untouched and my hair is dry and brittle. My colour was amended and developing time lengthened but still no difference. I can't fault the team for customer service and commitment to trying to get it right, they went above and beyond. Unfortunately no instructions for very short/pixie hairstyles to help with sectioning hair etc (I found this very frustrating) I have used the esalon shampoo and conditioner religiously and do the once a week conditioning retreat, but the condition of my hair after colouring has been terrible. Also the amonia/chemical smell was overpowering (my bathroom window open and extractor fan on the whole time) All of which means that no matter how much I want this to be great.... Its not!
Morag A. - We appreciate your feedback. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Delanie C.
June 15, 2020
Terrible color
POSTED BY:
Delanie C.
June 15, 2020
Both the copper mahogany And now this light brown are nothing like what I expected. With the recent transition to light brown I was left with dirty dish water color hair. It’s so frustrating. The colors just aren’t accurate.
Delanie- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Emma P.
June 15, 2020
Roots not fully covered, greys still visible
POSTED BY:
Emma P.
June 15, 2020
It made my lockdown hair look better but didn't quite do the job. Greys still visible and roots look diff colour to ends, but it looks OK. I followed the instructions and I know how to dye my hair, I used to do it all the time, but I think I'll stick with the actual salon for now!
Emma P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan B.
June 15, 2020
Missing items in package
POSTED BY:
Megan B.
June 15, 2020
Missed pair of gloves and shampoo and conditioner. Really like the product but not happy with this inconsistency.
Megan- We’re so sorry to hear that you were disappointed by your recent Color Kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bian A.
June 15, 2020
Didn’t cover my gray hair
POSTED BY:
Bian A.
June 15, 2020
I am a little disappointed about this, I know my gray hair is alot and it is evrywhere but still i kept the color as much that I can handle for almost 50 mins and I see gray hair after I washed it :( and after one week I started to see my gray roots back!
Bian- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Teresa B.
June 14, 2020
Loved it, until...
POSTED BY:
Teresa B.
June 14, 2020
I was impressed with the color when I first did the application, although I didn’t notice my hair was any softer or less frizzy than using a store bought color. But, I was happy and ready to continue. It is two weeks post color and my grays are horrid! I have never had a hard time covering grays before and I look like it’s been 8 weeks since I colored my hair. I am willing to give Esalon one more shot to see if maybe the first one was a fluke. But if the grays continue to be this hard to conceal, I’ll go back to my $9 box.
Teresa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Raynor - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Honeygirl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karmarie M.
June 14, 2020
Left a red-ish color
POSTED BY:
Karmarie M.
June 14, 2020
Gray coverage wasn't 100% and the color had a weird red tone to it.
Karmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gail S.
June 14, 2020
I am a licensed hairstylist but loved the picture of the pearlized copper
POSTED BY:
Gail S.
June 14, 2020
I loved the color this was supposed to be. I loved the way the system was set up and the directions. It started out too dark, made my hair feel strawlike, but this is old lady hair I am dealing with. The color faded quickly at the roots but left my ends dark. I will have to work at getting it back to where it was before I used it. Also as it faded it looked ash, seriously ashy, which isn't copper even pearlized copper it is just dull ashy brown hair. I do not want to continue receiving, I have tried to call and cancel as it was auto deducted from my paypal. I was glad to try it out, but not something I want to continue. Thank you.
Gail - We’re truly sorry that our Hair Color did not meet your expectations. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Katie P.
June 14, 2020
Made my roots brassy
POSTED BY:
Katie P.
June 14, 2020
Hair is destroyer hoping salon can fix it once they reopen. Wish I’d never tampered with it!
Katie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Judy W.
June 14, 2020
gray coverage
POSTED BY:
Judy W.
June 14, 2020
Good afternoon:
The product covered my gray hair a bit better than box color. However, the coverage was not that great. It helped camouflage the gray somewhat better.
Thank you.
Regards,
JW
Judy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nicola M.
June 14, 2020
Not worth it
POSTED BY:
Nicola M.
June 14, 2020
I was really excited to receive my colour and was looking to achieve a light ash blonde root. The colour was not what i requested and made my hair even more golden. I would have saved money by getting a box dye from the shop as this was the same result. If you want to save money go to you chemist and buy dye or just go to a hair dresser.
Nicola M. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lacy C.
June 14, 2020
Loved the color, not the fade!
POSTED BY:
Lacy C.
June 14, 2020
I chose a color and the stylist adjusted the color, so I went with their suggestion. I actually LOVED the color after I immediately colored my hair. It lasted about two weeks and then lightened so much it was maddening!
Lacy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison S.
June 14, 2020
Just not working
POSTED BY:
Allison S.
June 14, 2020
Sorry but the formula is not lifting my root and as a result my hair is a medium dark brown. I can no longer continue using your brand. Please cancel and confirm any future orders
Allison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
MILDREY E.
June 14, 2020
I ordered one color and the result was another
POSTED BY:
MILDREY E.
June 14, 2020
My order was about blue tone and when I used it my hair turn on some clear brown or chestnut. My nature color is black and never ever I wanted a brown or chestnut color because i don't like it.
MIldrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Melissa P.
June 14, 2020
Way different than expected
POSTED BY:
Melissa P.
June 14, 2020
My hair came out WAY too dark. It seems nearly black. My natural color is light brown to dark blonde. I was sent a shade of dark brown. This was definitely not what I was expecting when I normally dye it a light copper mahogany. Now I need to figure out how to fix it. I was looking more for a light shade of copper red blonde. I am hoping in a few weeks that the color will fade some.
Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Myllette P.
June 13, 2020
Does not work
POSTED BY:
Myllette P.
June 13, 2020
am not pleased with the color and would like to cancel my entire subscription/membership.
I notified someone last week about returning the kit because the color did not change. I also am requesting a refund for cancellation of membership. I have since not received a reply
Myllette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
Pamela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie S.
June 13, 2020
Poor
POSTED BY:
Stephanie S.
June 13, 2020
Very unhappy with every aspect of this product and company. Buyer beware. It make take you two weeks to receive this subpar hair color. ( If at all). I was given a "credit" for a shipment that never arrived and then OOPS! They forgot to add the credit. If you like dealing with snarky customer service emails and headaches, this is the company for you!
Stephanie- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laura H.
June 13, 2020
I like the color.
POSTED BY:
Laura H.
June 13, 2020
Not overly noticeable. Kind of subtle which was nice except the red tone turned my scalp part read for days. Kind of embarrassing.
Laura- We are so thrilled to see that you liked the color; however, we’re truly sorry that our color stained your scalp after coloring. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jessica K.
June 13, 2020
A little disappointed.
POSTED BY:
Jessica K.
June 13, 2020
I ordered a custom color kit and wrote so many notes and attached pictures of the exact color I wanted to have my hair. I didn’t receive any guidance, advice, or any concern from the colorist assigned to me, and the mixture seemed way too generic, not realizing my concerns at all. I followed all of the instructions provided, but the overall application was just patchy and didn’t cover all of the brassy and coppery colors, and actually added too much gold in my hair. I want to like this color so bad because it was supposed to be customized for me but I just can’t feel happy with it.
Jessica- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Sharon M.
June 13, 2020
WORST CUSTOMER SERVICE EVER!!!
POSTED BY:
Sharon M.
June 13, 2020
I have been waiting weeks for my order and have still not received it. I finally received a tracking number a few days ago. It was delivered to Burlington, ON depot which is 1 hour away from my home. Now it is on its way to Richmond, BC, which is a 6 hour plane ride away!!! When I called to inquire with customer service they said to call back next week!! They would not call the shipping company to look into it. This is not a very efficient system and I will not be ordering again.
Sharon - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruth L.
June 13, 2020
Not happy
POSTED BY:
Ruth L.
June 13, 2020
I just dyed my hair today 6/13/20 and already getting another shipment
I want more red in it that I can see whether I’m in the house or in the sun
I don’t like this color at all
Ruth - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Farrah A.
June 13, 2020
It’s not the same color as last time
POSTED BY:
Farrah A.
June 13, 2020
I liked the last color. I didn’t complain. I thought I would get the same color again. What I received is brown. It’s about 3 shades darker than what I had previously. What happened? This is not what I wanted.
Farrah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
H.L 2020
June 12, 2020
Wrong
POSTED BY:
H.L 2020
June 12, 2020
My review isn’t on color because I can’t use it. I requested all over color and was sent root and ends retouch. Not enough to do all hair so wasted my money.
H.L - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Andrea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Elissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chantel L.
June 12, 2020
Easy to do but color is no good!
POSTED BY:
Chantel L.
June 12, 2020
So the kit came packaged nicely. It was very easy to do. However, after coloring my hair I noticed no gold undertones in which I requested when making the formula (which was dark brown with golden tones) Lastly, the color started really fading in about 3 weeks and has more of a reddish tint. My hair almost looks like it did before I colored it. I only tried this because of quarantine and everything being closed and I definitely wont use it again.
Chantel- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra B.
June 12, 2020
Not at all the color requested.
POSTED BY:
Sandra B.
June 12, 2020
I asked to lighten up to a strawberry blonde, similar to Nicole Kidman’s color. The colorist adjusted my order to a different color than I requested, and now my hair is darker than it was before I started - it came out more like a Susan Sarandon color only without as much red tones. Very disappointed and a waste of my time and effort. Exactly what I didn’t want to be - a dark, mousy brown.
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia P.
June 12, 2020
Incomplete order
POSTED BY:
Cynthia P.
June 12, 2020
When I received my order I was missing an extra set of gloves. Also I was under the impression that a brush to apply color was included in every order. Was i mistaken?
Cynthia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jovettee B.
June 12, 2020
Disatisfy
POSTED BY:
Jovettee B.
June 12, 2020
The color did not last a all so upsetting only covered my grays for a week or less
Jovettee - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Emy H.
June 12, 2020
Not so great
POSTED BY:
Emy H.
June 12, 2020
Although I liked the overall color, it didn't cover my grays well. By week 2 my grays were completely visible. The color is also very flat.
Emy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kim J.
June 12, 2020
Average Provider at Best
POSTED BY:
Kim J.
June 12, 2020
Quarantine times call for home hair color. I am usually a salon goer and trust the professionals who have honed their craft but have had to turn to home color during quarantine. I saw esalon on Instagram and decided to try it out. The product was fine but faded fast. I wish the turnaround time for shipping was as fast as the color fade! During normal shipping conditions, be prepared to wait a LONG time (1.5-2 weeks) for a reorder of the exact same product I had ordered originally. While I still plan on coloring my hair from home, I will not be a returning customer.
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Laura B.
June 12, 2020
Product good! Color not what I expected!
POSTED BY:
Laura B.
June 12, 2020
The product itself is great but man its overly coopery. I feel like my hair is closer to orange than bloodish-red
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lyndsey B.
June 12, 2020
Still have roots but now a different colour!
POSTED BY:
Lyndsey B.
June 12, 2020
Not the colour I expected.It hasn’t blended with my hair at all and still have roots but in a different colour!This is exactly the reason I avoided a store bought colour and for the price paid I expected a better result.
Not worth the money and I won’t be buying again.
Lyndsey - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Nancy F.
June 12, 2020
Change hair color
POSTED BY:
Nancy F.
June 12, 2020
I wanted o play on my grays so I picked the purple pearl which was a beautiful gray with a hint of lilac and you gave me mostly dark brown, red and purple mix. I don’t see how I can contact my colorist so I’m writing it here. Send an email with no response to the issue. Tell me how I can contact you. Please
Nancy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lucille L.
June 11, 2020
Product not received
POSTED BY:
Lucille L.
June 11, 2020
I cannot give a good rating because I have not received my order yet.
On May 29th, Sprintstar sent me an email indicating that I refused my order. This is so false. I was home all day and no one had never been here.
I called the delivery company and had left a message with the receptionist to have some one call me. She took my phone number and told me that some one will call me back. As of today, I have not received any calls.
Please review this situation and let me know how to proceed.
Thank you
Sincerely,
Lucille Lanteigne
25 of 36 people found this review helpful. Did you?
Lucille- We’re truly sorry that your color has yet to arrive. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Katherine D.
June 11, 2020
Shipment
POSTED BY:
Katherine D.
June 11, 2020
Not sure why my shipment has not arrived, ordered on the 6/2 today is the 11th. Never happened before.
Katherine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Melissa- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Geena P.
June 11, 2020
Color doesn’t stick
POSTED BY:
Geena P.
June 11, 2020
The quiz method is not very accurate. I mentioned my hair turns extremely red orange or brassy when I color it. And of coarse my hair turned orange. The whole process was very messy and drippy. I colored my hair using the bottle method. Unfortunately I live at high elevation so both of the bottle lids were cracked upon arrival causing a lot of the product to be wasted. Esalon was kind enough to send a new color. I recolored my hair following their instructions but the color did not stick. Overall I would never use esalon to color my hair and I do not recommend them. I know have to pay to have my hair color corrected at an actual salon
Geena - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly K.
June 11, 2020
Expected more noticeable change
POSTED BY:
Kimberly K.
June 11, 2020
This was the first time I colored my hair myself. I've gotten my hair colored before at a salon so I knew basically what I wanted to do but I was still nervous! The directions were easy to follow and videos were helpful.
However, I wasn't very excited about the end results. I didn't notice much of a change in my hair color. Natural hair color is light to medium brown and the color I ordered was medium brown (intense pearl). I was expecting more of the violet color to come through, which I didn't see and even overall the brown didn't seem to get any darker. I know it's hard to see from the small color swatch they put online, but it really felt like my natural color was just matched, and I notice some color change if I was outside in the sun. Perhaps part user error, but I felt like I explained what results I was hoping for, and even sent in photos of my natural color. I like the fact that there is a real person creating a custom color for me, but I was disappointed with the end results. The final color was fine, it just wasn't really what I wanted, I was looking for more of a change. I'm going to adjust my colors and try again, hoping for better results this time around.
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paula D.
June 11, 2020
Colour too dark
POSTED BY:
Paula D.
June 11, 2020
The colour was much darker than I had asked for. I wanted a light base colour but a bright copper and it turned out much darker
Paula- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kay B.
June 11, 2020
Disappointing
POSTED BY:
Kay B.
June 11, 2020
This was my second time using eSalon. The first time everything was perfect. This time....not so much. I placed the order on a Thursday and for a week the message on the site stated "your stylist is working on your color". After a week I received the "your order has shipped" however when I checked the tracking info it just stated that the package was on the way to a shipping facility. I recognize that shipping is delayed currently due to the virus and this may not have totally been your delay.
When the package arrived I opened it to find that it was missing the shampoo, conditioner, and - most importantly- the brush. Had I not waited so long to receive the color I would have returned it.
Kay- We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ellen S.
June 11, 2020
Not bad
POSTED BY:
Ellen S.
June 11, 2020
I find it very easy to do but find it does not cover grey as much as salon products do. I also though the touch up spray came with every order.
Ellen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Judy B
June 11, 2020
Not a good color match
POSTED BY:
Judy B
June 11, 2020
I intentionally gave you the brand name and number of the product I was using that was the color I like on my hair. What you send me was lacking in the red coloring of the Auburn. So the color you sent is really more brown than Auburn on my hair. My hair is more dry since I use this product. Rather disappointed. Will have to consider if I want to order again. I will wait and see how long this lasts.
Judy- Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Elizabeth C.
June 11, 2020
Ginger orange 😞
POSTED BY:
Elizabeth C.
June 11, 2020
Unfortunately my hair came out gingery orange, I was very disappointed and upset that I put a box set over it darker which I don’t line but it was soo finery orange, I have enclosed a photo to show you in my account, it ended up far worse than it was. I don’t want to order anymore as my hair has been dyed too much in a short space of time. My hair did feel nice though but I’am soo upset .
Elizabeth- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Laura H.
June 11, 2020
Color
POSTED BY:
Laura H.
June 11, 2020
Disappointed , they did not send the brush applicator and now I have to go buy one. It’s a very important tool even though I used the bottle.
Thank you
Laura - We appreciate your feedback! Each eSalon Custom Color Kit includes all of the necessary items for a bottle application. With your first order we included our reusable Tint Brush complimentary, however, going forward the brush will not be included in each custom color kit. We apologize for any confusion. Please let us know if there is anything else we can help with.
POSTED BY:
Stefani F.
June 11, 2020
The Worst Hair Color Ever
POSTED BY:
Stefani F.
June 11, 2020
I sent in my photo with my dark brown hair and said I would like to go slightly lightly..... I received my kit, followed the directions exactly and my hair came out BLACK.... the BLACKEST BLACK you have ever seen. Not impressed. My hair feels and looks very damaged. Have a appointment to have a professional fix this disaster.
Stefani- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Trish C.
June 11, 2020
Coverage of grey/white hair Failed to cover roots
POSTED BY:
Trish C.
June 11, 2020
Followed directions very closely. Once hair was thoroughly covered with product left on for 30 minutes. Applied remainder of color with water and massaged into hair before showering.
Perhaps it doesn't work on short coarse hair. Or it needs to be on longer than 30 minutes. Maybe blonde shade was too light.
Trish - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna S.
June 11, 2020
Unhappy with color and customer service!
POSTED BY:
Donna S.
June 11, 2020
I was so excited to finally color my hair after going gray, post-chemo. The color was too light and my roots around my face still looked gray. I emailed immediately to ask how soon I could re-dye or touch up my hair. That was almost three weeks ago, and I still haven't gotten a response. I went into my account to cancel my next order and was offered free color for the next time. I was told I would be contacted by, "my colorist" to discuss the color. Again, I still have not been contacted. I had better luck with Loreal Preference color at half the price. I am so disappointed. :(
Donna - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca E.
June 11, 2020
Not for me
POSTED BY:
Rebecca E.
June 11, 2020
The strong smell and burning of my scalp was just too much for me.
Rebecca - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Sandra C.
June 11, 2020
Missing an entire order
POSTED BY:
Sandra C.
June 11, 2020
I am missing an entire order that was shipped May 29th. When I go to support for esalon, I am unable to submit my complaint. I am not using this company anymore.
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear about this. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Brandi D.
June 10, 2020
It looked really good for 2 weeks
POSTED BY:
Brandi D.
June 10, 2020
This does not cover gray :( and unfortunately that’s the only reason I color my hair. It is cheaper to order it twice a month than seeing a stylist once every 8 weeks but, I have to get my hair cut anyway around that time and would have need to to dye my hair with this brand 4 times.. No thank you, I’ve got a life lol.
Brandi - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Natasha S.
June 10, 2020
No overall color or grey coverage
POSTED BY:
Natasha S.
June 10, 2020
When I had my color custom made I specifically stated I wanted my hair all one color since I was still growing out at balayage. I was sent to different shades and I also stated my hair was prone to turning red which it did. I'm extremely disappointed that not only are all my greys not covered but the ends of my hair are a different color than the rest.
Natasha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue W.
June 10, 2020
Did not like the golden color
POSTED BY:
Sue W.
June 10, 2020
I was sent the same color as I had when I started with you a while ago. I stopped getting it and thought I would try again. My hair is dark brown (I mean dark dark brown) I just wanted it a little lighter, the girl sent me the same thing as before. I even sent her a picture of my hair. I do not like the golden as it wears on it looks really good, which is not what I want. To me who ever done the color this time just look up what I had and sent it. Waste of my money. Thanks.
Sue - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi B.
June 10, 2020
My hair is still 2 different colors
POSTED BY:
Heidi B.
June 10, 2020
I colored my hair and ended up having hot roots. I contacted esalon via email twice, and no response. I finally called and was put on the phone with a colorist that said "easy fix" and another kit was sent to me. I was excited to have this "easy fix" but my roots are still a different color that the rest of my hair, they just aren't orange. Disappointed. I have to see a professional to fix. This is the first time this has ever happened and now I am very hesitant to even color my hair again myself. What I thought would be a fun an affordable way to do my hair has turned into a stressful and now going to be a very expensive experience.
Heidi - We’re very sorry to hear that you were so disappointed with your Color experience -- and we appreciate your candor.
At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Niki G.
June 10, 2020
100% Orange hair
POSTED BY:
Niki G.
June 10, 2020
I followed instructions to the T but unfortunately ended up with orange roots.. Not at all what I expected and as you can understand : I am vey disappointed.
Niki - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Liudmila - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Frances T.
June 10, 2020
This rating should be zero stars.
POSTED BY:
Frances T.
June 10, 2020
I’ve had terrible service with esalon. I originally ordered more than two months ago. After a month, they finally agreed to send a replacement order. Many weeks later I called to see where my replacement order is and I was bluntly dismissed. Now I’m getting email prompts to review products that I haven’t used.
Frances - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine R.
June 10, 2020
No product received
POSTED BY:
Christine R.
June 10, 2020
I still have not received my first order-ordered May 20th. I have since cancelled my account as I have not been able to try your product and my hair dresser is back in business. I am disappointed with your service. Not sure if I will ever receive my product but my credit card has been charged the $12 for my order. I am looking for a refund if I do not receive my order.
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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