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Ellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Liz R.
June 24, 2020
Not Happy
POSTED BY:
Liz R.
June 24, 2020
The color was not dark enough. My hair looked ashy I usually use a product that leaves my hair jet black and shiny. My husband even noticed the dullness of the hair.
Liz - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Vivian G.
June 24, 2020
Color not noticeable
POSTED BY:
Vivian G.
June 24, 2020
I was very excited to use your product. But disappointed when I had to stand in the light to see the red in it. My friends didn’t even notice I had put a color in it. I’m hoping this other color will pop
Vivian - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jahan R.
June 24, 2020
Doesnt cover grey hair
POSTED BY:
Jahan R.
June 24, 2020
The colour didn't cover my greys. The colour didn't even show on my natural hair which was disappointing
Jahan R. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathleen P.
June 24, 2020
Not worth it
POSTED BY:
Kathleen P.
June 24, 2020
No better than Loreal for the money. Shampoo which was part of the instructions and should have been in package wasn't there. Not a good first impression Will not have a second impression.
Kathleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
A D.
June 24, 2020
Not good colour
POSTED BY:
A D.
June 24, 2020
Colour was too strong. I tried it twice more but each time asked for changes. I’ve now given up with it.
A D. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
serena C.
June 24, 2020
COLOR NEEDS TO BE A LIGHTER SHADE BROWN...NOT YOUR FAULT.
POSTED BY:
serena C.
June 24, 2020
AFTER 2 ORDERS, IT TURNS OUT THAT I NEED A LIGHTER SHADE OF BROWN...JUST A BIT. I WILL USE WHAT YOU LAST SENT ME , BUT PLEASE HOLD NEXT ORDER FOR 4 WEEKS . THEN SEND AN ORDER OF LIGHTER SHADE BROWN.
Serena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rachel W.
June 24, 2020
Orange roots, not ash!
POSTED BY:
Rachel W.
June 24, 2020
Turned my silvery grey roots to orange. Color has red in it maybe? I am more that 50 percent grey and HAD a level 8 blonde highlights...until I had to tone it all myself to try to blend this out. Now I gotta go to the salon to spend more money. This company is a waste of time and money. Got better results from l'oreal.
Rachel -We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Pita R.
June 24, 2020
I asked for lighter and less gray
POSTED BY:
Pita R.
June 24, 2020
Colored my hair this morning. It is not even close to a light or golden blonde shade. It’s not dishwater blonde to light brown with a gray hue. I’m very not happy. Even my 5 year old neighbor boy noticed my hair is exponentially darker. I hate this color. Is it safe to use box dye or have it professionally fixed within a day or two of using your product?
Pita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gerin C.
June 24, 2020
I do not like the shampoo and conditioner you sent
POSTED BY:
Gerin C.
June 24, 2020
Hi
I really don't like the idea that you substituted the usual shampoo and conditioner for Altera Caviar shampoo and conditioner samples. First off, they are half the size of your usual shampoo and conditioner. If you want to include a free sample, that is up to your marketing dept., but don't substitute it for what the customer expects to get . It's just not the right way to market something new. I'm a bit dissapointed with this order now, as I really liked the conditioner tube that came with my first order.
Gerin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Wanda B.
June 24, 2020
DID NOT MATCH MY COLOR
POSTED BY:
Wanda B.
June 24, 2020
I do not want any more of your hair color. It did not match so I want you to cancel my shipments. I am disappointed that you do not give me the right to cancel any further shipments without going through all of this trouble. You need to add a place to CANCEL. I also want my credit card number removed from your site.
Wanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly P.
June 24, 2020
Downward Spiral into the Pit of Disappointment
POSTED BY:
Kelly P.
June 24, 2020
No shampoo.
No conditioner.
"Samples" of Alterna Caviar were empty, sealed packets of air.
What. A. Messy. Experience.
This used to be a good product. This is now a waste of my time and extremely frustrating.
I'm going back to an actual salon now that they're opened again.
~K
Kelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
sharon B.
June 23, 2020
Too dark
POSTED BY:
sharon B.
June 23, 2020
I have ordered several times and the color is still brownish red, too brown. I am aiming for more red but i never get that color.
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susamsa L
June 23, 2020
Not sure what happened this time but not too happy
POSTED BY:
Susamsa L
June 23, 2020
I just got my second color done and I’m disappointed. I requested better coverage, which appears to be there but my hair was left like straw!! I have never had a color dry my hair this way. I also lost huge chunks of hair!! I don’t know if they used a different brand of color or what, but the soft shiny hair that I got the first time went the complete opposite this time. I’m not sure I will continue my color with esalon.
Susamsa - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly.
POSTED BY:
Nancy P.
June 23, 2020
Never received products
POSTED BY:
Nancy P.
June 23, 2020
2 orders paid from my account and I did not receive them. I have quit my subscription
Nancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jill D.
June 23, 2020
Reasonable hair colour
POSTED BY:
Jill D.
June 23, 2020
First parcel arrived after 3 weeks, packaging was damaged and hair dye was everywhere. Got replacement about week or so later. Colour was too dark. It has since been adjusted and I find it still too dark. I personally don’t notice much difference between a shop bought hair dye and this and there is a fair difference in price. I have really long thick hair and require 2 dyes. I’m £23 plus here when I can buy 2 in supermarket for £12 and don’t have to wait for these.
Jill D. - Thank you for your feedback. We are so sorry to hear that we haven’t met your expectations, and would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ellen F.
June 23, 2020
Wrong color. Again
POSTED BY:
Ellen F.
June 23, 2020
My color was too light. Too red. And completely wrong shade
Ellen - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Wendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
LESLIE H.
June 23, 2020
It was 3 weeks late.
POSTED BY:
LESLIE H.
June 23, 2020
3 weeks late. Enough said. I cancelled subscription bc that kind of uncertainty is unacceltable. Plus no brush, no gloves, no better than drugstore brands. The shipping box not worth +9 more than Clairol.
Leslie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa V.
June 23, 2020
Fades Too Quickly
POSTED BY:
Melissa V.
June 23, 2020
My color started fading in about three weeks and I only wash my hair twice a week. I won't be a repeat customer, sorry.
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Swati D.
June 23, 2020
Good colour but gets washed off too easily
POSTED BY:
Swati D.
June 23, 2020
The colour and finish was really good but the colour bleeds with every wash.
I loved the customised pampering but it’s a bit too expensive without the discount.
Swati - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Michele G.
June 23, 2020
I tried but not thrilled
POSTED BY:
Michele G.
June 23, 2020
I tried product twice. Second time was for free since I was not happy first time. Unfortunately, my grays are hard to cover and this product just didn’t cover very well at all. Also as it fades it has a reddish hue which I do not like. I feel it dried out my hair. This product is not for me. They do have excellent customer service.
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca O.
June 23, 2020
Deceive and Ignored
POSTED BY:
Rebecca O.
June 23, 2020
I had asked for my color to be lighter then it pervious orders and to add more copper. What was wrong with the new order was I was only sent a roots refresher. How is only doing my roots going to lighten the color of my hair!? Instead it DARKENED my hair after following the instructions precisely. Second when I contacted customer service the response was rather rude and ignored what I said... Ignored and deceived, not how a customer should feel......
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer D.
June 23, 2020
Colour didn't last
POSTED BY:
Jennifer D.
June 23, 2020
I was super pleased for the first week, but after using a sulphate free colour shampoo and conditioner twice (that I have always used and has maintained my colour well) the colour on my roots has washed out.
Jennifer D. - Thank you for your feedback. We are sorry to hear that your color is not lasting as long as you had hoped! Keeping color vibrant can be tricky even with top-tier formulas like ours, but there are a few easy things you can do to keep your color richer, longer. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Claudia S.
June 23, 2020
My color get darker
POSTED BY:
Claudia S.
June 23, 2020
The color that I got for my hair was way too dark and not what I expected. The quality but color was not for me.
Claudia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kim E.
June 23, 2020
Not impressed
POSTED BY:
Kim E.
June 23, 2020
Tried this product twice and both times the color was not what I wanted nor did it cover the gray hairs. I wanted more cool tones and was specific that I did not want any tones of red or warmth, ...which is exactly what I got and no gray coverage. Called immediately (Sent pictures both times btw) and they added a neautralizer and said it would help cover the gray, but might be a little darker at first. Tried it again, and again a reddish, brassy (Warmer tone) not darker, just brassy. Also, hardly any gray coverage. I’m just not impressed and have little faith a third try would be any better.
Kim - We are so sorry to hear our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ritu T.
June 23, 2020
ESalon 2020 Review
POSTED BY:
Ritu T.
June 23, 2020
I did like the color very much, but without a brush to properly apply the color, I was at a loss. The items in the entire box was comprehensive and the quality of color was superb. I would be interested in tweaking the color a bit...hoping I can do that before my next delivery.
Ritu - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yvette L.
June 23, 2020
Longest wait time....
POSTED BY:
Yvette L.
June 23, 2020
I was billed for my order on June 8, 2020 and today is June 23rd and have not received my shipment. This is frustrating as there is no "contact button" for E-salon so they can check into it. Tracking says that I've received it twice. Need to figure something else out. UPDATE...ESALON has an address of El Segundo, CA. 90245, I too live in So Cal, I could have ridden my bicycle and picked it up much quicker.
Yvette - We are so sorry to hear about your experience. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lizette A.
June 23, 2020
Wrong Color Sent
POSTED BY:
Lizette A.
June 23, 2020
I asked for my color to be lighter. The color sent to be was darker. I am not happy with this box! This is not the direction I want to go.
Lizette - We are so sorry to hear our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Luciana F.
June 23, 2020
Kit not complete
POSTED BY:
Luciana F.
June 23, 2020
The color was ok, but the shipment was late and the Kit was not complete, it was missing the gloves and the classic shampoo and conditioner.
Luciana - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynn R.
June 23, 2020
Too Brassy
POSTED BY:
Lynn R.
June 23, 2020
I was not pleased with the color. Not at all what I hoped for. I noted I didn’t want brassy. I followed all instructions.
Lynn - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Michele F.
June 23, 2020
not happy
POSTED BY:
Michele F.
June 23, 2020
pretty hard to rate a custom color when it has been nearly 10 days since shipped.....time to stop this service???
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Carolina B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Georgette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Hanif - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Carolyn S.
June 22, 2020
Color really faded fast
POSTED BY:
Carolyn S.
June 22, 2020
Color has already faded and looks red. Grey coverage was not that good either.
Carolyn- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
faith B.
June 22, 2020
Cancel
POSTED BY:
faith B.
June 22, 2020
Cancel.Please cancel my everything I used your product & my hair turned green cancel me.
Faith - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lynnh
June 22, 2020
horrible delivery
POSTED BY:
lynnh
June 22, 2020
still waiting on order from June 1, 2020.
Also still waiting on order (replacement) from June 15, 2020. No tracking information available because the package has not been given to USPS yet!!!!! Customer service did not seem receptive to resolve the situation,
Lynnh - Thank you for your feedback. We apologize for the disappointing experience you had with our current transit time. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Andrea K.
June 22, 2020
Didn’t cover my blonde
POSTED BY:
Andrea K.
June 22, 2020
This didn’t work as promised. I said I wanted to cover my highlights to be one solid color and it didn’t cover them at all. It also didn’t fully cover my grey and I don’t even have that much grey. Pretty disappointed
Andrea - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janice G.
June 22, 2020
Enhanced coloring product
POSTED BY:
Janice G.
June 22, 2020
In this shipment I received an enhanced color product that was creamier and rinsed out easier. Those 2 things were for sure, but it left my hair wiry, dry and matted up. I have never had this happen since 2015. Please advise if I need to stay with the old coloring product. I absolutely hated the look and feel of my hair after it was colored.
Janice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
catherine C.
June 22, 2020
Roots are showing at 2 weeks
POSTED BY:
catherine C.
June 22, 2020
The color was great when I first applied it however it has faded and grays are showing all over the place after only 2 weeks. Store bought I at least get 3 weeks.
Catherine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Suzanne B.
June 22, 2020
REDNESS!!
POSTED BY:
Suzanne B.
June 22, 2020
I was prepared to really like this color, but alas, it's just it turned just too red in the front of my hair. Mostly, on the very top and front of my head! The color did vover my grey though!
Suzanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jean W.
June 22, 2020
Totally wrong
POSTED BY:
Jean W.
June 22, 2020
I Spent the past 2 years growing all the color out of my hair and letting the gray come in. I debated a long time about coloring it again. I finally decided to as I’ve also decided to cut it much shorter. I was very clear that I wanted a cool ashy brown with NO red or gold. Even got the supposed rinse to tone out any red. Well, I’m basically a redhead now. With any light my hair is at beat a VERY golden brown. At worst it looks like a penny. I am absolutely furious that I trusted this company. Normally I don’t do business with a company that doesn’t have a phone number listed but just got careless I guess. My $22 dollar “bargain” will now cost me $150 to fix
Jean - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bogumila T.
June 22, 2020
Came out black
POSTED BY:
Bogumila T.
June 22, 2020
It came out completly black, even though I followed your instructions. Sticked to the time. Not happy..
Bogumila T. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Jessie
June 22, 2020
me oscurecio el pelo demasiado
POSTED BY:
Jessie
June 22, 2020
Pues el servicio es muy rapido y la primera caja es espectacular porque te trae de todo... lo unico es que me oscurecio el pelo de rojizo que tenia a brown oscuro y pues la idea era aclarar, no oscurecer. Yo envie fotos y explique, pero al parecer la chica no hizo lo q esperaba.
The first box has a lot of things and I really like that, and the shipping was very fast too, but talking about the color, I used to have a red color and the one that they sent us turns to dark brown. The main idea was to get into a cooper (lighter) because I sent photos and explain everything , but apparently the colorist did not get what I wanted, so because of that Im a little disappointed...
Hola, Jessie: Gracias por escribirnos. Sentimos que el color hay sido más oscuro de lo que esperabas. Estaremos encantados de poder revisar tu fórmula para darte una solución. Revisa tus emails, te hemos enviado un correo.
POSTED BY:
Katrin T.
June 21, 2020
5 tries and still no satisfying result
POSTED BY:
Katrin T.
June 21, 2020
The color was supposed to neutralize the brassy orange in my hair and what did it do? It turned my roots orange! Again! The only part of my hair that had a nice neutral brown color. This was the fifth try!! After every try they supposedly changed the color, I explained again what I wanted, showed pictures, everything possible. The service is great, but the color is not. I am so so disappointed!!
Karen J. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julia E.
June 21, 2020
Grays not covered all the way
POSTED BY:
Julia E.
June 21, 2020
Patches of gray where left around my hair. Strong Odor. Loved the smell of the shampoo and conditioner.
Julia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Julie G.
June 21, 2020
still a little too warm
POSTED BY:
Julie G.
June 21, 2020
can you tone down the warmth please, it is a little too brassy. My hair also feels badly out of condition since using these colours?
Julie G. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ellen W.
June 21, 2020
Not effective coverage over grays.
POSTED BY:
ellen W.
June 21, 2020
Followed instructions to a T, left color on 35min, and the greys are showing through. Used medium brown. Been successfully coloring my roots for years. The stain remover does not work on skin, but does work on countertop. I will say packaging is lovely but who cares if product doesn't work.
The internet reviews about this product being #1 are based on packaging not product effectiveness.
Ellen - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Bobbi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer O.
June 21, 2020
Didn’t cover grey hair completely this time
POSTED BY:
Jennifer O.
June 21, 2020
This kit did not color my grey hair completely this time followed instructions exactly as package said 😢
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Evelyn L.
June 21, 2020
Very disappointed
POSTED BY:
Evelyn L.
June 21, 2020
Not the color I order. I requested to be way lighter and is so dark. Dark brown my original color was a golden brown almost blond.
Evelyn - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
EDDO
June 21, 2020
User review
POSTED BY:
EDDO
June 21, 2020
The product was okay and will probably give a better result if I am a professional. I had a hard time working on the actual coloring of the strands, separating sections and subsections. Using the brush to color, and keeping the sections away from each other is harder than I thought. By the time I finished coloring, my arms are so tired from being raised for so long. I also do not know how the hair on the back side of my head came out.
I could still see some grays even thought I followed the time required to leave it.
Again, if I am a professional, I could've yielded a better result.
Eddo - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Farrah W.
June 21, 2020
Did not lighten my hair, or cover grey.
POSTED BY:
Farrah W.
June 21, 2020
The colorist suggested this color because the shade I wanted was too light for me. She told me I would also receive a highlight kit, which I did not receive. This shade is too brassy and did nothing to cover grey hairs.
Farrah - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Yei U.
June 21, 2020
Damage product
POSTED BY:
Yei U.
June 21, 2020
No only I got a damage product but I was charge again for the product. Very disappointed
Yei - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine R.
June 21, 2020
Red overload
POSTED BY:
Christine R.
June 21, 2020
Beautiful all over color but way too much red for me. I am hoping hat this time someone reads my request and I get a much lighter shade of blonde with no red.
Christine - We’re sorry to hear that you were unhappy with the results of your custom color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
MJ V.
June 21, 2020
Roots/ends different colors and ends were bright very fake looking copper red
POSTED BY:
MJ V.
June 21, 2020
The intended color wasn't achieved - the ends were a very fake looking shade of reddish copper and my roots are a VERY dull shade of brownish reddish yellow with a strange look. Roots/ends do not even come close to matching. Also the color was EXTREMELY high in ammonia, my hair feels really damaged and made my scalp SUPER itchy. Follwed directions to a T. Very disappointed. One of my male friends even told me it looked bad, which tells you a LOT
MJ - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
tracy O.
June 20, 2020
what happenned?
POSTED BY:
tracy O.
June 20, 2020
i put color on my roots and left it on for 45 minutes. i did not wash my hair for 3 days. after about a week i had only washed my hair twice. the color has completely lifted off my roots at the hairline above my forehead. i had to use the powdered root cover up that i usually have to use after a few weeks w the drug store box of dye i sometimes use. i am extremely disappointed . The first esalon color was awesome. i dont know what happened but it was actually worse than the box dye i use... please contact me...i really dont want to post this review but could not find a way to contact you...thanks- Tracy
Tracy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda B.
June 20, 2020
Lots of changes
POSTED BY:
Linda B.
June 20, 2020
I have been using eSalon for 7 years. This is my first bad experience. I did not receive a shampoo or conditioner packet in my "kit". The gloves were blue medical looking gloves, not the fancy feeling white, pink, or other fun color, which broke when I put them on. The developer was a different color (opaque white vs clear white) and the smell was very strong and stung my eyes. Lastly, I color my hair every 3 weeks and use the root treatment and ends refresher each time. When it is time for my color, 3 weeks after the last color, my ends are VERY faded - I would say 2-3 shades lighter.
Linda - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Amy S.
June 20, 2020
2 completely different tones
POSTED BY:
Amy S.
June 20, 2020
My 1st order wasn’t quite the right tone I was aiming for so I asked for the colour to be adjusted. The 1st order faded so fast aswell. The 2nd order left my hair 2 completely different colours. Neither one the tone I wanted.
Amy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee.
POSTED BY:
JOANNE C.
June 20, 2020
Orange
POSTED BY:
JOANNE C.
June 20, 2020
Horrible colour. Followed instructions exactly and the result is the worst hair colour I have ever used. Very orange roots, dry hair and hair fallen out in clumps.
Joanne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna S.
June 20, 2020
Destroyed my hair
POSTED BY:
Anna S.
June 20, 2020
Customer service -never replied , colour is absolutely not what I wanted. For an example ,picture has been send . Smell is absolutely ridiculous, I couldn't stay in the shower and breathe, almost past out , the vapour is poison .
Anna - We apologize that you aren’t happy with your hair color. We take our clients' feedback to heart and continue to improve our products each and every day. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Dee W.
June 20, 2020
It's ok
POSTED BY:
Dee W.
June 20, 2020
I am canceling my order...too expensive
wrong coloring..Thanks
Dee - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jina T.
June 20, 2020
Terrible customer service
POSTED BY:
Jina T.
June 20, 2020
Worst customer service experience I've had since Dish network 13 yrs ago.
Jina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tabatha C.
June 20, 2020
Turned my hair orange
POSTED BY:
Tabatha C.
June 20, 2020
$400 later and I finally look “normal”. As a blonde in quarantine I got desperate and ordered from esalon hoping to bridge the gap until Salons reopened. This proved to be a very $$ mistake. Dye is NOT meant for blondes. I typically highlight. I ended up with a brassy orange mess. Esalon offered to send a toner but since it took 3 weeks to ship the color due to the pandemic I wasn’t willing to wait. They refunded my purchase - so customer service was good. That was the only good thing. I went to local beauty supply and tried toner. A little improved but still Orange. Luckily I was able to get into a salon in a neighboring state to correct the mess. Let me tell you color correction is not joke and very $$. Blondes: don’t try this at home.
Tabatha - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley G.
June 20, 2020
Highly recommend a stronger color formula to lift root growth for all over color
POSTED BY:
Ashley G.
June 20, 2020
The process of application was simple & quick, which was great. My issue now is that my roots are a completely different color than the rest of my hair, appearing orange and unbalanced. I highly suggest working with the customers on a formula and/or process that will lift the color of the roots prior to application to blend with the rest of the color formula once rinsed.
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacy B.
June 20, 2020
Doesn’t cover white hair
POSTED BY:
Jacy B.
June 20, 2020
Tried for the 3rd time, but unfortunately it didn’t work for me. I followed the instructions and use salon brand shampoo and still didn’t a couple days later the grays started showing. I’m much happier with Sally’s beauty products.
Jacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Marj K.
June 20, 2020
Gray showing after one wash, color fades quickly.
POSTED BY:
Marj K.
June 20, 2020
Initially, my gray looked as if it was covered. I washed my hair x1 and gray was showing again. My color continued to fade with each wash.
Marj - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anabelle Q.
June 20, 2020
Didn’t work.
POSTED BY:
Anabelle Q.
June 20, 2020
It didn’t cover my white hair, which it’s not that much. Smells very strong also.
Anabelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Cynthia - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern.
POSTED BY:
Dawn M.
June 19, 2020
Mixed Review
POSTED BY:
Dawn M.
June 19, 2020
I was very happy with color, process and customer service in the beginning. The color just doesn’t last. I read many complaint reviews about this and thought it was because their hair just grew faster than they thought but now I have to say, they are correct that it is the color application unfortunately. If it were different my review would be 5. Dawn
Dawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle M.
June 19, 2020
Color is blah
POSTED BY:
Michelle M.
June 19, 2020
The first time I tried this color, I didn't like it and said I wanted more red. The color was changed but still no red. I cancelled my auto-subscription and still received a 3rd box of color that I will not be using. On the plus side, the color does stay really well.
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie S.
June 19, 2020
what i received was good, but 2 items missing. :(
POSTED BY:
Stephanie S.
June 19, 2020
So far the quality color and ease has been good, but this order was missing the shampoo and conditioner, part of the process. not cool.
Stephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Kathy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Claire M.
June 19, 2020
disaster!
POSTED BY:
Claire M.
June 19, 2020
First kit was fine auburn, the next kit my hair became almost black, not what I wanted at all! Two months later I am still trying to get my hair color back to where I want it to be...refund was issued not a problem but I spent the extra money to get a great product. Back to CVS!
Claire - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nicolle F.
June 19, 2020
Will try again
POSTED BY:
Nicolle F.
June 19, 2020
I am not sure if the gray coverage was user error or the product. I will try again and get help. I have A LOT of hair and maybe I didn’t put product everywhere. I like the color and it wasn’t hard to use.
Nicolle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Emily W.
June 19, 2020
Didn’t change my hair colour at all
POSTED BY:
Emily W.
June 19, 2020
Did 2 strand tests after 2 phone calls saying my hair could go 2 shades lighter (light brown to dark blonde) and it went darker brown
Emily - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Judit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback!
POSTED BY:
Sherrie P.
June 18, 2020
Disappointed
POSTED BY:
Sherrie P.
June 18, 2020
I was under the impression, Esalon color was supposed to be equal to salon color.....it isn't.
My roots, when using box color, turn an ugly blondish red, the salon colorist explained why, it has to do with the developer box color uses, opposed to what salons use, when I get my hair colored at the salon, its all one color, no ugly blonde red roots.
I used the eSalon today, with high hopes, to my dismay......ugly blonde red roots, so now my hair is two colors.
Plus, its such a hassle to get into the shower to finish up, you can't pour the water over your hair, with your head tilted back, don't tilt far enough, you end up pouring it down your face, tilt too far back, the water doesn't pour down your hair, it pours directly onto the shower floor.
You're supposed to use plastic clips to hold the sections of hair, the clips are not included, something you don't know when you buy, but you need them, so, you have to go try and find some.
I canceled the auto ship before I even used the product, for other reasons, but, I would have anyway, after having used it.
Editing previous review.......after less than 2 weeks of using this product, I'm already seeing a lot of grey coming back and, my hair looks ugly and faded.
There's supposed to be a 100% satisfaction guarantee, isn't there?
I'm not even 50% satisfied.
Do I get my money back??
Sherrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Anahita N.
June 18, 2020
Terrible Experience. Item never received
POSTED BY:
Anahita N.
June 18, 2020
USPS never received my order. I spoke with multiple people at USPS and they told me to let seller know to physically take the package to the post office. When I called eSalon, I was dismissed rudely by representative Staphanie E.
Please refund my money. I found an alternative solution for my hair. Experience with eSalon has been terrible.
Anahita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marilou H.
June 18, 2020
Wrong color
POSTED BY:
Marilou H.
June 18, 2020
I ask to NOT put any red in my color and I got a color with red in it. Can I get a refund?
Marilou - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tara W.
June 18, 2020
Nice kit and colour but didn’t match my usual colour.
POSTED BY:
Tara W.
June 18, 2020
I think the kit etc is fab but the custom colour was way off. I’m a copper/ginger and the colour I got has turned my hair really red. Shame as I have extensions that I can’t use.
Tara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sylvia
June 18, 2020
Missing items in the kit
POSTED BY:
Sylvia
June 18, 2020
First, I want to say I was very satisfied with my first coloring kit, instructions and experience using it. I received my 2nd order beginning of June......just opened the box and unfortunately was kind of disappointed. In the box there was no brush applicator, no shampoo, no conditioner....... in addition to the coloring kit, provided was only stain guard and one pair of gloves (although I recall receiving an email that number of gloves will be reduced - so no issues here). Missing other items, however, was very dissatisfying.
Sylvia - We’re truly sorry that the second kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dawn M.
June 18, 2020
Made my hair very..
POSTED BY:
Dawn M.
June 18, 2020
This product left my hair so dry and hard to brush or comb! I personally would not buy this product again cause it has ammonia in the color, no natural ingredients to improve the texture of your hair, very unsatisfied.
Dawn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Barbara M.
June 18, 2020
Disappointed
POSTED BY:
Barbara M.
June 18, 2020
My first order was perfect l was very pleased. This time not so much. It took forever to get here and it was not the same kit. I prefer applying it with a brush and the second kit did not come with one. My husband has been my helper and this technique makes it more difficult for him. Do not appreciate the bait and switch
Barbara - We’re truly sorry that the second order did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Callie L.
June 18, 2020
Was supposed to be dark blonde
POSTED BY:
Callie L.
June 18, 2020
I ordered a kit and the colorist actually said I should go lighter that the color I picked, so I agreed. The color I picked was a light brown and she recommended light blonde. I received my kit today and was extremely excited to color my hair. I was supposed to be dark blonde, that’s what it says on the package. It turned out almost black......I am not happy, if I could give negative stars, I would. Anyone who colors their hair knows how much harder it is to go from dark to light!!!!! My hair went from light blonde to almost black!!! I’m soooo upset.
Callie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anne M.
June 18, 2020
I like the product
POSTED BY:
Anne M.
June 18, 2020
But the color is darker than I would like. I recorded but didn't get opportunity to try a different color. This shade is too dark. Left a note for the colourist but actually want to select a new shade that may work better for me.
Anne - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annmarie E.
June 18, 2020
Uneven colour
POSTED BY:
Annmarie E.
June 18, 2020
Ordered this product with high hopes based on the reviews id seen. It arrived in lovely packaging with my name on the colour bottles. Everything i needed from gloves to stain removal wipes. Was a bit apprehensive as apart from going red once I've been blonde for years. Followed the instruction to the letter. My hair is still 2 colours with long roots. Only difference is its darker. I decided on this shade as i was told it was the only way to get an even all over colour. I messaged twice on my account page to question this. Still no reply. Guess ill just have to keep walking around looking like this :( Should of waited for my salon to open up again at least i would still be blonde!
Annmarie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon H.
June 18, 2020
Unhappy
POSTED BY:
Shannon H.
June 18, 2020
The color was OK, although I thought it would be more dimensional. But it didn't cover the gray! That's the whole point of me coloring my hair is to cover the gray and it didn't. I still have to do everything if I missed a spot after coloring my hair! This is not worth the money if it doesn't cover my gray hair.
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janis S.
June 18, 2020
It was darker than like brown.
POSTED BY:
Janis S.
June 18, 2020
It just came out too dark. I will cancel my subscription
Janis - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Wendy C.
June 18, 2020
wrong color
POSTED BY:
Wendy C.
June 18, 2020
As previously stated by me, I have a lot of grays. They are stubborn and will not take a light color. Therefore they did not work and am canceling any future order.
Wendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Analin G.
June 18, 2020
Color wasnt right, the smell was too strong
POSTED BY:
Analin G.
June 18, 2020
The amonia in this smells a lot,and I asked for the color to be made lighter the second time and it still was very dark. Too expensive when you he to color long hair also.
Analin - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cynthia R.
June 18, 2020
Custom Color Set
POSTED BY:
Cynthia R.
June 18, 2020
Again, the color is too dark brown. It colors well, but is too dark. Wanted more of an eggplant (shades of plum/dark purple). Unfortunately, will have to pay more and return to salon to get the right shade.
Cynthia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Anisa P.
June 17, 2020
Disappointed
POSTED BY:
Anisa P.
June 17, 2020
I really wanted to like this. The ordering process was simple, the products arrived in a reasonable time and everything was packaged nicely. The directions were straightforward and simple. I truly expected everything to go smoothly. Unfortunately, the results were a disaster. I requested a dark blonde shade to even out my growing partial highlights and get rid of my roots. What I got instead was a bottle that said dark blonde but in reality turned my hair into a medium orangey brown! The color is awful and nowhere near the results I expected. I would have been better off using a box color. I'm extremely disappointed!
Edited to add: I will amend this review as soon as a fix is received. Fingers crossed all goes well!
Anisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa D.
June 17, 2020
My colour stayed the same, no copper or red...just brown.
POSTED BY:
Melissa D.
June 17, 2020
My first order was back at the beginning of May 2020. Everything was going great until after a couple of weeks, I noticed that my shipment had not moved from a sorting facility in Los Angeles. Understanding that there were to be some delays during the COVID-19 pandemic, I reached out to eSalon through email to find out what may have happened. Assuming USPS had lost my package, the person I spoke with said that eSalon would send my order again at no charge. Great! I waited a few days, and my order shipped like usual. This time, eSalon used a different mailing service.
I live in Ontario so I knew that it probably wouldn't be here in just a few days. About 3 weeks later, I received my hair colour. I washed my hair the night before and it was too late in the evening to start colouring so I decided to wait till the next day. The colour I choose was a Medium Brown Copper Mahogany. My hair had a grown out balayage with a warm, golden blonde on the ends.
The process of dyeing my hair by myself was.....messy. I used the bowl method instead of the bottle and was also in a hurry because I wanted to get it all done before my daughter woke from her nap. (No surprise, she took a short nap.) The mixture was not nearly as smelly as the stuff you get from the drugstore. The mixture was turning purple in the bowl and I didn't think much of it because the colour of the mixture is not necessarily what's going to be on your head, correct? Anyways, I read all the instructions, proceeded as normal and then washed it all out. When choosing the colour, I assumed my natural hair colour was a medium brown, but maybe I should have said it was a dark brown because the end colour I got was basically just brown. It turned my lighter ends a dark brown and there are no obvious hints of copper. Maybe I chose the wrong colour, but I was expecting a medium copper red and got brown. I AM glad that I got the demi-permanent kind though. I will wait till it fades out to try again.
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie P.
June 17, 2020
Not the colour I asked for
POSTED BY:
Stephanie P.
June 17, 2020
I sent in photos of my current hair and somehow ended up with a red brown colour. At my roots it looked awful, like Duncan bannatyne. I've had to go out and buy cheap box dye to cover it as it was so bad.
Stephanie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lydiareed A.
June 17, 2020
Luv the color....but
POSTED BY:
Lydiareed A.
June 17, 2020
Sadly like all Haircolor products, my grays still show!
I have to just come to the conclusion that I need to embrace this.
The colors of your product are amazing & beautiful, also gentle on hair.
I will keep referring it to friends.....
Lydiareed - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Paola - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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