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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Sharon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra B.
July 1, 2020
Hair color to dark
POSTED BY:
Sandra B.
July 1, 2020
This is the third box of color I have received. I was thrilled with how my color turned out with shipment #2. Tonight I died my hair with my latest shipment and my hair is almost black. Way to dark. I am so disappointed and upset with how it looks. Any tips to help soften the color would be greatly appreciated.
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Alicja K.
July 1, 2020
Awfoul experience
POSTED BY:
Alicja K.
July 1, 2020
Am Not happy at all plus you charge me again widhout my permission BIG NO NO NO for this company!!!! Chiters
Alicja K. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle K.
July 1, 2020
Not worth ot
POSTED BY:
Danielle K.
July 1, 2020
My roots went back to gray within a week, not a good product
Danielle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Donna D.
June 30, 2020
Not for me!
POSTED BY:
Donna D.
June 30, 2020
Despite trying to contact my estylist to say that I wasn’t happy with the colour I am yet to get a reply by email. I also sent a DM by Instagram and again no reply. I have cancelled my subscription to get an email to say my next colour is on the way. This concerns me as having worked in the customer service sector for nearly 20 years I know that communication is vital in providing good customer service.
Donna D. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations and did not receive a prompt response from us. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lori C
June 30, 2020
During COVID
POSTED BY:
Lori C
June 30, 2020
All bad at home a disaster.
Granted your site trying best. I asked for lighter but got darker. I asked for lighter. In the kit I got 3 gloves...? .
The actual kit ok..just the color.
My roots growing out lighter. No greys.
And then trying to charge me again. NO WAY
I talked with a colorist took pics of myself...asked for a shade lighter. A previous dye 4 months out not mine. I just wanted lighter like mine.
Ok, I could have stripped the previous color but, growing out a short bob no issue.
Got the shipment used as described. No change...actually darker. Texture the same.
I’m angry not only I disagree then you try to charge me 27
Lori - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sherri - We’re very sorry to hear that you were so disappointed with your Custom Color Kit -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
POSTED BY:
Sameera M.
June 30, 2020
Disappointing waste of Money
POSTED BY:
Sameera M.
June 30, 2020
Absolutely nothing like as advertise
Instead of doing my hair good brown turn them into my actual dark brown n even darken my actual colour
Waste of money
Sameera M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly S.
June 30, 2020
Does not last
POSTED BY:
Holly S.
June 30, 2020
I was excited about the custom color. However, the gray was completely visible after two weeks. The color simply did not last!
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathy E
June 30, 2020
Doesn’t last
POSTED BY:
Kathy E
June 30, 2020
I am canceling my subscription with your company due to the fact that my color doesn’t last longer than 3 weeks and I don’t shampoo it everyday. I have used it 2x and have not been completely satisfied with it.
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen C.
June 30, 2020
You lost my business over a brush
POSTED BY:
Karen C.
June 30, 2020
I didn't know that you had to keep the brush from the first order. When I called to inquire, esalon said they would be happy to send me one with my next order. Why not just send a brush today so I can color my hair this week? Okay color, but lousy customer service!
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Candice K.
June 30, 2020
Awful quality!
POSTED BY:
Candice K.
June 30, 2020
I am so not happy with your product. I have colored my own hair A LOT! Never have I had so many issues. I sent an email and was told I was probably doing it wrong. Nice! The colors are not bold and don't last! Don't waste your money.
Candice K. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Devora T.
June 30, 2020
Did not work well
POSTED BY:
Devora T.
June 30, 2020
When I called to cancel they tried to convince me that I would lose my discount. The color was very off and made my hair very orange and did not stay more than 2 weeks. Thanks for trying
Devora- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lizette S.
June 30, 2020
Disappointed
POSTED BY:
Lizette S.
June 30, 2020
Followed instructions and still roots are at least 2 shades lighter than the ends. After a week of applying the color they got even lighter. The ends are very dark.
Lizette- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lauren V.
June 30, 2020
Love the color at first
POSTED BY:
Lauren V.
June 30, 2020
The color was beautiful at first but after one wash it faded. It also didn’t cover my grays because my formula was switched to 15 vol. for no apparent reason.
Lauren- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Toni-Marie J
June 30, 2020
Failed to deliver
POSTED BY:
Toni-Marie J
June 30, 2020
Hi Esalon,
This pack was missing a few things; 1. The extra set of gloves (pack only came with 1 pair), 2. The shampoo and conditioner.
Normally there are no problems but either the pack or the packaging failed to provide me with a clear indication as to what I should expect with this shipment.
Toni-Marie - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
MARGARET S
June 30, 2020
Dye problem
POSTED BY:
MARGARET S
June 30, 2020
The top of my. Head is a bright red and the ends are red but not. Blasting red
Margaret - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie B.
June 30, 2020
Too dark on roots
POSTED BY:
Jamie B.
June 30, 2020
The picture did not display how dark the color would go on.
Jamie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debra F.
June 30, 2020
i was very unhappy with the product, i never ordered roots only. too bright
POSTED BY:
Debra F.
June 30, 2020
I never ordered a second shipment and I will be returning it. no customer service to call or e mail
Debra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassie J.
June 30, 2020
Faded quickly
POSTED BY:
Cassie J.
June 30, 2020
It was really hard on my hair and it faded quickly. I’m not a fan.
Cassie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amber
June 30, 2020
Colour too warm
POSTED BY:
Amber
June 30, 2020
Asked for a natural look, the colour which is more ashy. The final colour was too warm and did not complement my skin tone.
Amber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shannon B.
June 30, 2020
Somewhat Unspecactular
POSTED BY:
Shannon B.
June 30, 2020
I think e-salon is a great concept, and everything works, from the delivery (I like being able to choose the intervals), to the simple packaging and easy-to-follow instructions. Customer service is great as well. My first attempt was admittedly a bit clumsy, but I managed to get the job done. People who are sensitive to ammonia odours may want to take note that the smell of the developer is repulsive and overwhelming - do your mixing and application with a window open! The colour was in the right ball-park, but veered a bit too cool, so I requested an adjustment on my next order. Everything leading up to and including application has gone perfectly fine.
My main issue is what has happened to my hair since starting with the e-salon product. Initially the colour looked fine, but the texture of my hair went downhill pretty quickly. It became dry, fly-away, straw-like, and any bounce or body that I formerly had is completely gone. My hair simply hangs there now, regardless of what products I use (discontinuing the e-salon shampoo & conditioner helped improve things a bit). Another issue I have had is the way the colour changes as it fades. I wouldn't mind if it simply became less intense - that's normal. But instead the gold undertones in my shade slowly change to a very peculiar shade of brassy orange. Not having used other home colouring products, I have no frame of reference as to how this would compare to others, but I'm not blown away.
Colour is just so/so. Dismayed by my hair's texture.
Shannon B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
jillian B.
June 29, 2020
Truly ghastly. My ashy shade emerged as brown with warm red highlights
POSTED BY:
jillian B.
June 29, 2020
How could a colour be so far from the described shade? I am fuming!
Jillian B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jill S.
June 29, 2020
Color had a slight red tint
POSTED BY:
Jill S.
June 29, 2020
Color had a slight red tint. Within two weeks my color turned a bright red. I even told my colorist that my hair pulls red to add ash color to neutralize the red in my hair. I did like the color the first week then my color just faded to bright red. I use professional shampoo and conditioner for color treated hair. So that wasn’t the problem.
Jill - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ewelina R.
June 29, 2020
Cancel purchase
POSTED BY:
Ewelina R.
June 29, 2020
Not happy with the colour at all.
Please cancel all other order for me. I dont want to continue the purchase.
Thanks
Ewelina R. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lisa W.
June 29, 2020
Great coverage
POSTED BY:
lisa W.
June 29, 2020
hi i loved the coverage but it wasn't a dark enough deep brown that I wanted.
Lisa W. - Thank you for your feedback. We are sorry that we didn't meet your expectations. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marcy G.
June 29, 2020
I greatly emphasized the need to avoid....
POSTED BY:
Marcy G.
June 29, 2020
This last color did exactly what I expressed I did not want.
The previous color was fine and then I requested to go lighter.
Well, that evidently was not do-able because as mentioned, I'm back to square one,
trying to get rid of the reddish/golden tones.
Marcy- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn B.
June 29, 2020
Color fading
POSTED BY:
Dawn B.
June 29, 2020
The color didn't cover all the grays. After application and my hair drying the grays around my ears was not covered. I paid close attention to this area since I know these grays are stubborn but the color didn't take.
Also it has been a week. I have avoided swimming pools, and only washed my hair twice since I dyed it and the color is fading at my roots, and it's not root growth.
Dawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
JO B.
June 29, 2020
Really unhappy
POSTED BY:
JO B.
June 29, 2020
The product arrived covered in dye fingerprints and was sticky as if it had been handled without gloves when formulated. Even the instructions had dye fingerprints all over. The dye bottles also did not fit in the poorly designed packaging so had been rolling about within the box.
Nonetheless I thought I'd ignore that issue and give it a try. I followed the directions exactly.
The product left my hair feeling like it was covered in sticky wax, I freaked out thinking it had melted my hair off. I had to wash 5 or 6 times and in the end resorted to fairy liquid to remove the greasy waxy texture, and even then it still felt sticky and nasty for weeks. Whenever I touched my hair I could feel stickyness, and it looked greasy at the roots and underneath even when freshly washed.
As for the colour, I was very upset. The root formula turned my roots bright ginger, and the main colour turned my blonde hair patchy dark auburn which was much darker and redder than the colour I selected. I wanted a copper blonde as per the photo but it looked nothing like that. The patchyness became worse after a few washes as some areas fade
I spent several weeks trying to repair the colour thank goodness I was in lockdown and nobody had to witness me looking so awful. My hair suffered a lot of damage in the process and it took several appointments to correct the colour by a professional. It still is not completely even and has lighter patches where the root colour had been applied, but I was told my hair cannot withstand any further dying at this point and I have to now leave it to recover.
I would not recommend this service, it ruined my previously butt length blonde hair and I had to cut most of it off because I couldn't cope with the tangling and matting and dryness it caused. Even with hair repair masks and leave in conditioner the texture is permanently damaged and I'm waiting for it to grow out healthy again which took me years to get it to this length and now I've lost most of it
Jo B. - We appreciate your feedback. We are so sorry to hear that your order arrived damaged and that we haven’t met your expectations. We would like the opportunity to set things right. We hope that you’ll take a moment to tell us how we can improve. Don't forget, your Color Happiness means the world to us. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alyson E.
June 29, 2020
Con of a company
POSTED BY:
Alyson E.
June 29, 2020
I ordered one to try and you put me on a subscription, I told you I didn’t like the colour.. but continued to fraudulently take money out of my account.. you cant delete or contact anyone.. do not use this company
P S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that our color and our service did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
LISA S.
June 29, 2020
Smell and color
POSTED BY:
LISA S.
June 29, 2020
I didn't get the color i requested n the smell took my breath
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ellen S.
June 29, 2020
It's ok
POSTED BY:
Ellen S.
June 29, 2020
Although I liked the color, it didn't stay well on my grays and made my hair very dry even with using the conditioner.
Ellen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Robyne W.
June 29, 2020
Halloween red
POSTED BY:
Robyne W.
June 29, 2020
I asked the stylist specifically for a red with no blue or purple undertones! My hair colour is ripe for Halloween! I’ll be wearing a baseball cap for the next month. 😡
Robyne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Julie J.
June 29, 2020
Appauling
POSTED BY:
Julie J.
June 29, 2020
Firstly, I choose my hair colour from the options and added a photograph.
The colour was darker than what I wanted !!!! Esalon said to use colorb4 to strip it back.(not good with extra dry curly hair). The next colour which I changed, still dark brown not copper. I changed it again third time unlucky. This had been changed but was a roots only refresher. Why would I put a copper colour on my roots when the rest was red/brown.
Rubbish they don't listen to the customer at all. Very expensive and not a colour I would buy again. £24 after initial 1st. I got £18 back but no £6 for p+p.!!! It was always late up to 2kg parcel is £3.10p half the price they charge. It was 48 hour postage but had to wait a week extra for it to be posted. So just £3.10 was a like for like better option Rip off.
A supermarket colour is equally better, and you get what it says on the box liberally think befor you join
Julie J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lisa W.
June 29, 2020
It's not bad
POSTED BY:
Lisa W.
June 29, 2020
The color was a good match for my roots. I didn't use the color on all of my hair. The product is pretty thin - nowhere near as thick as the color the salon uses. It also didn't last as long. I color my roots every 4 weeks - I barely made it 3 weeks with this. The towel they include does actually get the excess product off your skin. The shampoo and conditioner were good.
Lisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Roxane P.
June 29, 2020
I don't love it, but I don't hate it either
POSTED BY:
Roxane P.
June 29, 2020
The kit is good and the colours well mixed, the roots colour blended seamlessly with the ends colour. My hair is healthy and shiny. However, their violet tone colour isn't the neutral tone shown on the website, it's a very warm, reddish cherry purple. It's not an ugly colour and it suits my neutral-tone skin and green eyes, but it isn't what I was looking for.
Roxane- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathy D.
June 29, 2020
Not satisfied with outcome
POSTED BY:
Kathy D.
June 29, 2020
My hair is really dry after coloring; my edges did not take, my grays are standing out. I don't know what is needed to fix this. I want to upload a picture so my color care person can let me what adjust or conditioners needed to fix this.
Kathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
KELLIE C.
June 29, 2020
Arrived damaged
POSTED BY:
KELLIE C.
June 29, 2020
Been trying for 2 days to contact esalon thru the support link but it wont let me send you the info. order #4354636 My order arrived damaged and unusable. The bottle of developer leaked out inside the box. What was left inside the bottle did not even go up to the writing on the bottle that show the size in ounces. I put 2 pics on my profile for you to review. This was VERY disappointing! I desperately needed to color my hair and ended up going to CVS on Saturday and buying a box of hair color after paying for this. I ordered it on June 24th and received it on June 27th, I even paid the extra $5.00 for the fast processing and shipping. Please let me know what can be done to remedy this situation.
Kellie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Yasmine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amy F.
June 29, 2020
Bad experience
POSTED BY:
Amy F.
June 29, 2020
I read the instructions carefully before coloring my hair and followed them exactly. The product and process were very messy and my hair color barely changed at all. Plus, at one point in process, the instructions say to use a fresh pair of gloves but only one pair was included in the kit. Will not use this product again.
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christina E.
June 29, 2020
Did not cover
POSTED BY:
Christina E.
June 29, 2020
This go around it didn't cover my grey nor did it hardly cover my roots. I'm very displeased
Christina - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
NOELLE C.
June 29, 2020
Overall color
POSTED BY:
NOELLE C.
June 29, 2020
My color lasted less than 2 weeks. My gray came right back. Too much brown.
Noelle- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Patti M.
June 29, 2020
Way too dark
POSTED BY:
Patti M.
June 29, 2020
This color was way too dark for me. In person it appeared black. I would like one shade lighter next time.
Patti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Karen O.
June 29, 2020
Cancel
POSTED BY:
Karen O.
June 29, 2020
How many times do I need to cancel this product? I am reporting you to the BBB and to my bank for unauthorized payment.
Jun 19, 2020, 11:11 PM PDT
To whom it may concern,
Apparently you are having difficulty reading my message. Here it is again.
Confirmed?
I received notification that you charged my pay pal account for hair color. I do not want this product on auto shipment. I only made a one time purchase.
Karen- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly M.
June 29, 2020
Not what I hoped
POSTED BY:
Kelly M.
June 29, 2020
My hair was golden copper and I wanted to add more gold to it. This came out brown.
Kelly- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle G.
June 29, 2020
Pretty but smelly
POSTED BY:
Michelle G.
June 29, 2020
Color turned out nice, application was fairly easy, but the smell was almost unbearable. The color rinse with the remaining color made my sinuses burn badly.
Michelle - Thank you for your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
.
June 29, 2020
Shipping
POSTED BY:
.
June 29, 2020
Ridiculous. Autoship doesn’t help. It takes basically three weeks to receive anything. Switching to another company. Also, way too much single use plastic. Flood the oceans with your unnecessary packaging for generations and generations and generations to come.
Mary - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
rita C.
June 29, 2020
hair dye
POSTED BY:
rita C.
June 29, 2020
after i washed the hair dye off, my hair color did not change at all!
Rita- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Olivia H.
June 28, 2020
Awful.
POSTED BY:
Olivia H.
June 28, 2020
This turned my hair bright orange in my root and did absolutely nothing to ends. They look the same. It smelled awful and my hair feels so dry and damaged. I would not use again. The color formulation sounded right and had no orange or copper in it but it turned my hair bright copper orange. I hate it and am currently redoing it to my cool toned red ruby color.
Olivia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda C.
June 28, 2020
Not what I asked for
POSTED BY:
Amanda C.
June 28, 2020
I asked for gentle highlights for my blonde hair.
Got sent a block colour that I won’t use.
I had three email exchanges which I asked about highlights vs dye and was ignored and just sent my kit.
Also invested in the tools to do it properly and obviously now a waste of money as won’t use a dye that isn’t what I asked for.
Formulaic service that doesn’t tailor to what you ask for which isnt how this was advertised.
V disappointing
Amanda C. - We appreciate your feedback and apologize for the confusion. You will be contacted by one of our Color Experts shortly. Thank you for your patience.
POSTED BY:
Tanya R.
June 28, 2020
Gentle but only effective on grays
POSTED BY:
Tanya R.
June 28, 2020
My purple color was a disappointment as if came out copper!!! It was also extremely subtle. But my hair felt soft and not damaged.
Tanya - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Vanaja R.
June 28, 2020
Different color
POSTED BY:
Vanaja R.
June 28, 2020
I would like you to match my pictures, but I cannot send you. the adjust color since the send button is not lit up.
Vanaja - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
AMNEH A.
June 28, 2020
Did not change hair color
POSTED BY:
AMNEH A.
June 28, 2020
Unfortunately it barely showed any change! I was hoping for a beautiful vibrant violet color with a red undertone like I used to get with the boxed hair coloring system I used to use.
Amneh - We’re very sorry to hear that you were so disappointed with your Custom Color-- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sheri B.
June 28, 2020
I canceled
POSTED BY:
Sheri B.
June 28, 2020
Made my hair super dry
Not good grey coverage they recommend leaving in longer 45 minutes
I feel same as box colors
Sherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Iryat - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Xenia R.
June 28, 2020
Expected Better Product
POSTED BY:
Xenia R.
June 28, 2020
I specifically said I wanted to cover gray hair, but this hair color did not do that. Also sent a picture, so the colorist could guide herself and the color I received made my hair color darker. I followed the instructions, just went over 1 minute of what is instructed. I'm dissapointed, not sure if I will reorder. One good thing is that the color doesn't dry your hair, had high hopes, but it didn't work as I expected!
Xenia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jayme G.
June 28, 2020
Not satisfied!
POSTED BY:
Jayme G.
June 28, 2020
Not satisfied at all. The color made my hair brassy with an orange tint.
Jayme - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle M.
June 28, 2020
2 different colors
POSTED BY:
Michelle M.
June 28, 2020
Roots are lighter than the rest of my hair. The same thing happened with my previous order. I informed the colorist prior to the new hair color being sent. I’m not sure why the formula is made lighter on the roots and darker on the ends when new hair growth takes hair color easier and stronger than your ends. Thanks but I’ll be going back to box dye for now.
Michelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
DiDi
June 27, 2020
Colour Kit
POSTED BY:
DiDi
June 27, 2020
Great service, I loved the individuality of it all, but the colour you arranged for me was horrible. It was the worst colour I've ever had my hair. I had to dye over it with a dark brown a couple days later. It's a shame, because I really liked the idea of it. Maybe I'd use you again, but this time I'll pick the shade myself.
DiDi - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katrina M.
June 27, 2020
DID NOT LIKE THE COLOR AT ALL
POSTED BY:
Katrina M.
June 27, 2020
too magnetta I was looking for a bright red blonde
Katrina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nikita S.
June 27, 2020
So many chemicals- it literally smokes! Ruined my hair
POSTED BY:
Nikita S.
June 27, 2020
My headline says it all- so, so unhappy. My hair has been totally ruined to the point where my hair end have become like hay!
Nikita - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Nicola P.
June 27, 2020
Initially very pleased
POSTED BY:
Nicola P.
June 27, 2020
Was initially very pleased with the colour and covering. However after only 2 weeks my grey was showing through and not from regrowth. It had been applied correctly and i used their colour shampoo and conditioner. I have sent an email asking if my colour can be adjusted and they said yes. Hopefully the next one will do a better job of covering the grey until my next dye is due.
Nicola - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Silke - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Vicky R.
June 27, 2020
My Medium-dark Blonde roots turned a bright orange color.
POSTED BY:
Vicky R.
June 27, 2020
I haven't colored my hair in a year (which was done by a professional colorist at professional salon and matched my natural hair color previously). I used your product and my hair turned a bright orange tint at the root nonetheless... I won't be using your product.
Vicky - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judit S.
June 27, 2020
Professionaly presented
POSTED BY:
Judit S.
June 27, 2020
However... The ammount of one set wasn’t enough to cover all my hair (luckily I had 2). The colour is quite nice, but not close to what I wanted/expected.
Judit - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lisa C.
June 27, 2020
Not worth it
POSTED BY:
Lisa C.
June 27, 2020
The one box I used was too light And did not cover all of my gray.
The second box, I did not know I was getting, will be thrown out. Plus it took me a while to figure out how to cancel the monthly subscription I was not aware I signed up for.
My hair salon is back open. Thank Goodness!!
Lisa - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda T.
June 27, 2020
DO NOT USE
POSTED BY:
Amanda T.
June 27, 2020
I got this product to dye my hair my natural color and cover some grays as well as even out some old box color. This stuff, the ammonia first of all IS HARSH. It’s a day later I’ve washed my hair 3 times since coloring and it’s still SO STRONG. Additionally, I ordered dark brown. My hair is PITCH BLACK and I didn’t even leave it in for the full 30 min. Plus my hair feels like legit straw. Customer service is great but I will never use this product again nor do I recommend it. My hair was so healthy before this I’m so upset. And the ammonia is irritating so badly not only me but my boyfriend. DO NOT USE.
Amanda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily K.
June 27, 2020
Wrong color
POSTED BY:
Emily K.
June 27, 2020
Ordered a natural looking red and it turned out way too fake. Not what was pictured. The kit was also missing the shampoo and conditioner Giving 2 stars because I was impressed with the presentation the color and other materials came with.
Emily - Thank you for contacting us. Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.Please let us know if there is anything else we can help you with!Thank you for contacting us.Unfortunately, we are currently out of stock on the Classic eSalon Shampoo and Conditioner Packettes. At this time, we do not have an expected restock date for our Classic eSalon Shampoo and Conditioner Packettes, so in the meanwhile, we've included samples of a luxury brand called Alterna Caviar to use after coloring.
Please let us know if there is anything else we can help you with!
POSTED BY:
Gina C.
June 26, 2020
NIce colour
POSTED BY:
Gina C.
June 26, 2020
Nice Color but just didn't Lighten my Roots enough to match my Ends , however Lovely product and definitely worth giving this company a try as I understand you cant get it right for everybody
Gina C. - Thank you for your feedback. We’re so sorry to hear that you were unhappy with the results of your custom hair color. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Alison - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Carri - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Erin G.
June 26, 2020
never getting it right
POSTED BY:
Erin G.
June 26, 2020
they never give me the color i ask for - my requests are ignored
Erin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly M.
June 26, 2020
Just ok
POSTED BY:
Kimberly M.
June 26, 2020
It seems darker than last time and once again more brown than red.
Kimberly - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chrissy D.
June 26, 2020
Okay
POSTED BY:
Chrissy D.
June 26, 2020
This product doesn’t cover grays like it says it should. I was using my hair dye from sallys. Only reason I tried this is because my sisters hair looked amazing. Not so good results on me.
Chrissy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
That Brit
June 26, 2020
Not as I expected
POSTED BY:
That Brit
June 26, 2020
I followed the instructions very carefully as I did not want any mistakes, however, once I had washed out the color after the 30 minute wait time I have pink hair at my roots ! I am so upset.
I usually go to a salon but with the COVID, I was desperate to do something with my hair, but using your product has shown me that I should have waited for m salon to reopen.
Wendy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Izabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best.
POSTED BY:
Kieutrang N.
June 26, 2020
No velvet tone seen at all, not even subtle!
POSTED BY:
Kieutrang N.
June 26, 2020
Not really happy with the outcome as no velvet tone seen at all. My hair just looks like darkest brown with a hint of red at top/root which was ok, even though I didn't plan to have red tone, but the rest didn't have any velvet tone at all! I chose this option as I really like that tone. I noticed that the color diagram for bottle 2 shows quite a large portion of velvet but not sure if it was because the dark brown was too strong that overpower the velvet tone or the time instructed was not long enough (only 10 minutes for bottle 2). Is there any way we can fix that?
Kieutrang - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lisa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
.
June 26, 2020
OK, not great.
POSTED BY:
.
June 26, 2020
I was excited to try this but I am pretty disappointed. First I called customer service about my order because it looked like it was just sitting at USPS and the person who answered was just plain rude, no other way to put it. I did get my colour a few days later and tried it last night.
Overall it was easy to use and the instructions are well written.
Here is what is not good-
1. This is most definitely not made for long-haired ladies. There was nowhere near enough colour to cover my hair and I can see where I ran out. So if you have long, thick hair, beware, you will not get enough product.
2. There was no shampoo or conditioner in the box. Not a big deal, I used my own, but don't advertise it if you don't plan on putting it in the box.
3. The ammonia smell is pretty bad.
I am going to give this one more try, but as a first experience, I have to say less than good.
Kathie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine S.
June 25, 2020
Hair colour
POSTED BY:
Christine S.
June 25, 2020
I ordered pearl blonde & ended up ginger spice !! I have asked for an adjustment to colour & will keep you informed as to how that comes out .
Christine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
T S.
June 25, 2020
Be prepared to wait weeks for delivery
POSTED BY:
T S.
June 25, 2020
The product leaves your hair feeling great. The color is pretty good at first, but quickly fades and the grey coverage is not the best. The main reason why I canceled after only a few months was it took over 2 weeks to receive my color every time! It would list that the product shipped on my order date, but the method they use is not reliable. The last time, it "shipped" on June 10th and as of today, June 25th, I have yet to receive my color. Absolutely unacceptable and ridiculous. Definitely not worth the delay and wait.
T.S. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Michelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Allison L.
June 25, 2020
Literally no change to my hair color
POSTED BY:
Allison L.
June 25, 2020
Colored with one of the bottles and saw very little change so I waited two weeks and used the second bottle and nothing. I was hoping for subtle but my hair literally looks the same. Disappointed.
Allison - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Vanessa S.
June 25, 2020
I wanted to give another try
POSTED BY:
Vanessa S.
June 25, 2020
I really wanted to like this company but after trying the product again I was really let down. I put in the notes the color I wanted to achieve and the stylist didn't even read them and somehow I ended up with a way darker color. Even after reading the instructions twice. Shipping is so slow and my happy dyeing kit didn't even come with any shampoo or conditioner which was strange cause my first one did. The color I received isn't that bad but it was not even close to what I asked for.
Vanessa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca J.
June 25, 2020
Nice colour initially
POSTED BY:
Rebecca J.
June 25, 2020
Nice colour initially but faded after a few weeks. Not much difference to shop bought dye.
Rebecca - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
LISA
June 25, 2020
overpowering smell
POSTED BY:
LISA
June 25, 2020
I personally didn't like the smell of the product. Too toxic for me. Also the gray coverage on my roots lasted only ten days ( I do not wash my hair daily).
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lizzy C.
June 25, 2020
Color very similar
POSTED BY:
Lizzy C.
June 25, 2020
Color seemed similar to what I ordered. I did not receive a “Welcome Kit” so I don’t feel Like I had the resources to color my hair like they suggested. I totally missed a lot of grays!
Lizzy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gail B.
June 25, 2020
No match
POSTED BY:
Gail B.
June 25, 2020
I sent a picture of the color I once had. The change I requested to the formula was way off. Needed a lot more red and less blond. I did say add a small amount of red and I am sure that is what was followed instead of the photo. We will get it next time. No big deal. Still love your product.
Gail - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Wassila
June 25, 2020
Delivery Time
POSTED BY:
Wassila
June 25, 2020
The color is good however the waiting time for delivery is so long; it takes at least a month to receive the shipment in Canada.
Wassila - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheila S.
June 25, 2020
not happy
POSTED BY:
Sheila S.
June 25, 2020
I got an email saying the stylist was changing the color I selected because it was too dark. I chose the lightest medium brown option I was given online. I used the color this morning, and my hair is nearly black. I am so disappointed. I do not like your process, with no pictures of what the color should look like before using.
Sheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Nancy B.
June 25, 2020
Too dark
POSTED BY:
Nancy B.
June 25, 2020
Color was too dark and brassy. It did cover the gray though.
Nancy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gabriela M.
June 25, 2020
Missing brush
POSTED BY:
Gabriela M.
June 25, 2020
Very disappointed that the kit came and was missing the essential part, the brush applicator!
Gabriela - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Christina M.
June 25, 2020
A few quirks
POSTED BY:
Christina M.
June 25, 2020
I had spoken to a colorist and I told her I wanted my hair to be a deeper red with a touch of brown. I got the opposite. I'm okay with the color but would have liked a deeper red color. Also I thought I was supposed to get a shampoo and conditioner with the set and I didn't get that either. I think those that pack the boxes should be more aware of what should be in the order.
Christina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Chantelle S.
June 25, 2020
Same
POSTED BY:
Chantelle S.
June 25, 2020
I loved the presentation but I followed the instruction to the T and my color haven’t changed . I left it on there the recommended time and it’s
Literally still the same color.
Chantelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mimi P.
June 25, 2020
Not happy with newest color set
POSTED BY:
Mimi P.
June 25, 2020
This newest color set had a new shampoo and conditioner that had too strong of a fragrance and didn't seem to make my hair feel as soft as the previous shampoo and conditioner. This set also seemed to have less color and only had 1 set of gloves in it, when it normally has two. Also the last 2 times I have used the coloring, it is not covering the grey at the temples and widows peak even though I am putting color there first and leaving it on for 20 minutes before starting the rest of the coloring.
Mimi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Michelle R.
June 24, 2020
Grey again
POSTED BY:
Michelle R.
June 24, 2020
I absolutely love the product and colour but I’m already suffering grey routes again. Unless anything can be done to make the product last longer? My hair certainly does not grow fast either!
Michelle R. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
JANE W.
June 24, 2020
Did not take
POSTED BY:
JANE W.
June 24, 2020
I was disappointed that the hair dye did not take despite following instructions. It was the worst home experience. I have used your product in the past and this did not happen
Jane - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patti B.
June 24, 2020
Not blonde at all
POSTED BY:
Patti B.
June 24, 2020
My hair was in great shape after using this product, but it was supposed to be blonde and it was a medium brown with red tones. It looked nothing even close to the picture that I sent them. I have discontinued my subscription.
Patti - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tatiana T.
June 24, 2020
Not for me
POSTED BY:
Tatiana T.
June 24, 2020
Didn't opened the product. Too dark? Are unopened bottles returnable? Would like a lighter color
Tatiana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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