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Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth I.
August 4, 2020
Still Not Enough Gray Coverage
POSTED BY:
Elizabeth I.
August 4, 2020
This was my second time using and even after there was a change to my "formula" that was still not enough gray coverage. I even left the color on my hair for an hour (usually what I have to do with all brands) and still no. The color itself is also just OK.
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cheryl C.
August 4, 2020
My hair fell out after using this hair coloring
POSTED BY:
Cheryl C.
August 4, 2020
My hair fell out after using this hair coloring . I noticed thinning after the second use but wasn't sure what the cause was. Then after the third use, lots of my hair started falling out. I then googled Esalon and hair thinning and discovered many others had suffered the same problem. So I cancelled my plan and am hoping and praying that my hair grows back. Wish I would have been warned about this ahead of time. I am VERY disappointed with this company and product for not warning potential clients of this.
Cheryl - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda C.
August 4, 2020
This product is awful. So messy. Stain all over bathroom. Color not as requested
POSTED BY:
Linda C.
August 4, 2020
Awful awful awful.
Complete mess with the mixing and roots, then ends.
Color turned out weird shade of brown rust!
Not anywhere near dark blonde with copper/blond highlights.
Linda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Saida I.
August 4, 2020
very disappointed
POSTED BY:
Saida I.
August 4, 2020
The color more darker than I expected and no purple shade like how you guy's said just so black. Like mine before I didn't see any changes.
Saida- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
JoAnne B.
August 3, 2020
Roots & Ends
POSTED BY:
JoAnne B.
August 3, 2020
Color to dark. Don’t like it at all. I want to go back to my first order. I like that color much better. DID NOT ORDER A ROOT cover up. Not happy with this order
JoAnne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Martha- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa B.
August 3, 2020
Color review
POSTED BY:
Teresa B.
August 3, 2020
I received and used my coloring product. I was not happy with the results. I would not purchase again.
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen S.
August 3, 2020
Color didnt work
POSTED BY:
Karen S.
August 3, 2020
I colored over highlights, so I received filler AND color. I put it in and it looked awesome but as soon as I washed my hair, it all came out. My grays were showing and my roots are a different color from the rest of my hair which is orangey... and my roots are dark brown/black. I contacted customer service..... and they fixed my color and then charged me 41 bucks to send me new color and shampoo and conditioner I had on there. I'm kinda upset about that because they advertise that if you're not happy then its money back... which did not happen here. Instead they charge me more to fix my hair that there color messed up. Let's see if they fix this... and hopefully their color that I just paid for will fix my hair. Sad...
Karen- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laura M.
August 3, 2020
The product is excellent
POSTED BY:
Laura M.
August 3, 2020
The product is excellent but beware: delivery of the product takes longer than it should. My order has been in postal limbo for over a week! My review would be 5 star if and when sealing is able to get the product delivered in a reasonable amount of time. My order was sent out on 7/24 and I’m STILL waiting.
Laura- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve each and every day. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Lucy R.
August 3, 2020
Medium brown mahogany turned very dark red.
POSTED BY:
Lucy R.
August 3, 2020
Every previous shipment I have received has,been spot on. This last shipment however turned out to be a very unnatural dark red. I was very disappointed.
Lucy- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maria M.
August 3, 2020
Very dark
POSTED BY:
Maria M.
August 3, 2020
Ordered light brown with copper and a touch of mahogany ... the color came out very dark - way into medium brown, and it looks like dirty spoiled wine. That disgusting dirty shade of homemade wine. Nothing like the picture. This was such a waste of money . Never again. Thankfully color is semi- permanent so I am hoping it will wash out soon. And hair feels very unhealthy (before color my hair was amazing). This was such a waste of money . Hate it . Honestly box color is way better .
Maria- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Teresa B.
August 3, 2020
Color match
POSTED BY:
Teresa B.
August 3, 2020
I was super excited to get my set in. I have dyed my hair on my own multiple times so I figured this would be no different. As soon as I put the root touch up on I questioned the color. It had a red tint which keep in mind my roots were already natural without a color. My roots came out red !!!! Keep in mind my dye was set to be chocolate brown. Super disappointed and after this will not order again.
Teresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stacey S.
August 2, 2020
Absolutely Terrible
POSTED BY:
Stacey S.
August 2, 2020
By far the worst hair colour I have ever used. The smell of what I presume is ammonia was so strong that it made my eyes water and I had to open all the windows in the house, it was a struggle to keep on for the recommended time because of this. I had requested to lighten my hair but instead it came out a few shades darker, the colour is very flat and has an orange tinge to it, there is absolutely no shine whatsoever. I’ve washed my hair 3 times since colouring with a clarifying shampoo to try to fade the awful colour, but my hair still stinks and it’s unbearable. So disappointed I will definitely never buy again.
Stacey S. - Thank you for your feedback! We’re so sorry to hear that you have had a disappointing experience with your hair color. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wandra J.
August 2, 2020
Unfortunately, the results were disappointing
POSTED BY:
Wandra J.
August 2, 2020
The roots were the same color but it turned out off black. Additionally, the gray coverage started seeping thru after 4 days.
My goal was auburn.
I am going to pass on future orders
Wandra - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Disappointed user
August 2, 2020
could not open the colour bottle!
POSTED BY:
Disappointed user
August 2, 2020
Came in a nicely presented box but that was it. When I went to colour my hair I could not open the colour bottle despite using all sorts of gadgets; it was wedged tight and was unopenable. As I was all set up to colour my hair with my new Salon product that I was looking forward to using, I wasn't about to be defeated so I made a hole in it & got some of it out into a bowl. Having followed the instructions to the letter the end result was disappointing, the colour was far lighter than anticipated & didn't cover the grey round the edges at all. The fumes from it nearly choked me, went in my eyes & throat. I wouldn't recommend this product at all.
Good afternoon - We appreciate your feedback here at eSalon! We’re so sorry to hear that you have had a disappointing experience with our product. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Elizabeth - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Wilma F.
August 2, 2020
Did not work.
POSTED BY:
Wilma F.
August 2, 2020
It didnt work..i dont want any more kits sent to me...
Wilma - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tiffanny T.
August 2, 2020
Wrong Color
POSTED BY:
Tiffanny T.
August 2, 2020
My first experience was horrible. I order a light brown and my hair turned out an auburn color. I am totally disappointed.
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rula H
August 2, 2020
My color
POSTED BY:
Rula H
August 2, 2020
My results were initially satisfactory but after 2 weeks my hair began with an intense reddish tone
Rula - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michelle K.
August 2, 2020
Just like the drugstore
POSTED BY:
Michelle K.
August 2, 2020
Color was no better than a cheap drugstore brand. So. Disappointed. I really wanted this to work
Michelle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lindsay C.
August 2, 2020
Not at all the color I requested
POSTED BY:
Lindsay C.
August 2, 2020
The packaging was nice but I wanted a copper blonde and my hair is now brown/auburn. Not at all close to the color I was looking for.
Lindsay - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Cindy B.
August 2, 2020
Very disappointed.
POSTED BY:
Cindy B.
August 2, 2020
The color did not cover my gray. I also expected it to be lighter. You can't even tell that I colored my hair.
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elsie Blount
August 1, 2020
Hair dry and breaking off. I do not want to continue. I have thrown all the pr
POSTED BY:
Elsie Blount
August 1, 2020
The product left my hair dry and breaking off. I sent an email canceling. Please stop sending me these products. This is just not right for me.
Do not send me any more notices or products.
Elsie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie B.
August 1, 2020
Bad product and customer service.
POSTED BY:
Stephanie B.
August 1, 2020
I have dark brown hair. I went through the entire process with this company so that they could customize my hair color. When I applied their customized formula I noticed it was a bright red. My results were a bright red roots because if my new growth and the rest of my hair remained dark. This product is the worst hair product I have ever used.
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer B.
August 1, 2020
worst hair color
POSTED BY:
Jennifer B.
August 1, 2020
Did not cover my gray well. I cancelled my order and 6 weeks later I received an email that I will be receiving another shipment. This is after I spoke with a customer rep over 6 weeks ago.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mandy M.
August 1, 2020
Color was just ok
POSTED BY:
Mandy M.
August 1, 2020
I ordered light brown with ash/neutralizer as my hair had multiple layers of regrowth, old salon color, and old ombré. The color is much darker then I expected and I still have red undertones in my regrowth which clash with the old salon color. It’s decent enough to get me through Covid but no where near what a salon would achieve.
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dawne M.
August 1, 2020
I wish I just bought a box at the drugstore.
POSTED BY:
Dawne M.
August 1, 2020
Admittedly, I was a hard case to start with. Lots of roots, lots of gray, lots of highlights that ranged from golden blonde to very baby blonde. My eSalon kit included a colorfill and is demi-permanent. I was hoping for a very dark ash blonde, close to my natural color. What I ended up with is dark, warm brown ends with golden brown midlengths and lots of gray showing through. It's completely incoherent as a color. The condition looks better than the heavily highlighted blonde I had before, but the color is...blech. It's very flat, no dimension, and looks more like the old highlights were just stained dark instead of a true color change. I'm hoping I can wash it a lot and it will fade quickly to something I can just color over with a dark blonde permanent box dye. This was worth a try, but the result was disappointing.
Dawne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marne M.
July 31, 2020
Great color
POSTED BY:
Marne M.
July 31, 2020
For the first time in 5 years, I was somewhat disappointed in my results. My color choice hasn't changed, but it seems like the color, once mixed was significantly thicker than it has been previously. I kept the color on the length of time I normally do but it did not seem to cover as well this time. It has been about a week and a half and the coverage of my grey hairs is definitely not great and not what I normally get from esalon.....
Marne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debra E.
July 31, 2020
Disappointment
POSTED BY:
Debra E.
July 31, 2020
I was disappointed that no brush was included. I was so excited to finally have my hair done only to find out at that point that no pressure is included in a repeat order. I emailed, no response. I called up and was told I’d have to pay an extra $1.29 for a brush.But I wanted to return the product I was told because I open the box there would be a $15 charge. This is totally unacceptable.
Debra- We’re truly sorry that the contents of our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Eliza G.
July 31, 2020
Not for my hair
POSTED BY:
Eliza G.
July 31, 2020
I do love the color. However, my hair got dry and it is until now even if i am applying hair treatment.
Eliza - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Neha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
JoAnn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Candice - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynne N.
July 31, 2020
Color not right and made hair feel like straw
POSTED BY:
Lynne N.
July 31, 2020
I wanted to love esalon but it is just not working for me. I am very experienced with coloring my hair at home. I asked for light cool ash brown. The first color was very warm and also gave me hot roots. I also felt like my hair was very dry and dull looking after the color and it seemed to fade off my grey after 2 weeks (which was only FIVE washes - and this was permanent color!) Went to cancel and they offered to redo it for free so I tried again asking for even more ash to cancel the brass. This came out a bit less warm but was still nowhere near "ash". Same dry feeling and dull looking hair, and same ridiculously fast fading. Super bummed after reading so many positive reviews and cancelling for good this time. Customer service is really good but that's no help if I can't get the color I want.
Lynne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cari L.
July 31, 2020
First use
POSTED BY:
Cari L.
July 31, 2020
The color didn’t cover my grey hair at all. I don’t have a ton but the product still didn’t cover it. My hair get like straw even after using the shampoo/conditioner. I didn’t feel as if the quality was any better than a drug store brand.
Cari - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jodie D.
July 31, 2020
Does not cover gray at all.
POSTED BY:
Jodie D.
July 31, 2020
Very disappointed!! This did not cover my gray at all. It is still there. Not even a Little bit.
Jodie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan A.
July 30, 2020
Dyed my hair today and very disappointed
POSTED BY:
Susan A.
July 30, 2020
Hi,
I have dyed my hair today and I am very disappointed as it is very flat colour, no shine.
I have been using this colour for a long time now but feel something is quite wrong with the dye I’ve used today.
I look forward to hearing from you soon
Thank you
Susan
Susan A.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura C.
July 30, 2020
Update in July 2020. What happened???
POSTED BY:
Laura C.
July 30, 2020
Edit July 30, 2020:
Just tried the "new formulation". Awful. It was more difficult to apply and definitely did not rinse out easier. When I went to add the water for the ends refresh, it was like concrete in the bottom of the bottle. This new formulation is no improvement. My hair feels like straw. I've been using this service for 3 years but this has me rethinking it.
2017:
Just finished coloring my hair and it's exactly the shade that I'd hoped for. Directions were clear and easy to follow. Fingers crossed that the color doesn't fade.
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Angela K.
July 30, 2020
Dark Blonde?
POSTED BY:
Angela K.
July 30, 2020
When the color faded, my hair had a red tint at the root line
Angela- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
Lynn K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you found it efficient to use. We appreciate you taking the time to try it out, and to share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
TRACEY L.
July 30, 2020
It turned out much too dark. Please do not send any more mixes.
POSTED BY:
TRACEY L.
July 30, 2020
I will need to work with someone to figure out how to resolve. the mixture is not working for me.
Tracey- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Megan W.
July 30, 2020
Not enough color
POSTED BY:
Megan W.
July 30, 2020
I have long thick hair which I’ve said numerous times, can someone let me know how to cancel these? I have half my hair dyed missed a large area and ends are not the same color by far.
Megan- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diana M.
July 30, 2020
Great loved it
POSTED BY:
Diana M.
July 30, 2020
Wish the color would stay longer on my gray hairs . Seems to not last as long as rest of color.
Diana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Bridget F.
July 30, 2020
Not Great
POSTED BY:
Bridget F.
July 30, 2020
Very upset, I will never use this product again! I waste of time and money. Extremely dissatisfied.
Bridget- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret H.
July 30, 2020
I've been using your color for seven years.
POSTED BY:
Margaret H.
July 30, 2020
I've always been very happy with the results until the last coloring, which damaged my hair. I also notice that you changed the conditioner which seems to make a huge difference in the softness of the colored hair. Not sure if this was what made the difference but there was noticeable damage. Is there any way to bring back the old shampoo and conditioner or can I purchase it?
Margaret - We’re truly sorry that our conditioner did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Karen H.
July 30, 2020
Want my money back please
POSTED BY:
Karen H.
July 30, 2020
I have very light blonde hair and my strand test color came out an orange/dark gold hue, so will NOT be using eSalon again.
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sara L.
July 29, 2020
Great color but terrible chemicals
POSTED BY:
Sara L.
July 29, 2020
I loved the color and communication from the stylist. The product also shipped quickly even though I didn't pay extra for them to expedite my order. The service was excellent. However, the chemicals were far more potent than any dye I've used before. My partner could smell the dye from multiple rooms away. My scalp felt like it was burning, and I had difficulty breathing. I couldn't open my eyes when I washed it out because they felt like they were burning. Of course all dyes have chemicals that are arguably toxic, and everyone's body reacts differently to different formulas. But I definitely can't use this dye again, and I'm hesitant to recommend it to others. Of course, you might have a completely different experience. I wish I could achieve this color without the pain and toxicity. I guess I'll have to try henna in the future!
Sara- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Samantha - We are so sorry you did not receive your last Color! We want to make this right and will be reaching out to you shortly. Keep an eye on your inbox for more details.
POSTED BY:
Angela H.
July 29, 2020
Never received
POSTED BY:
Angela H.
July 29, 2020
I never received this item. I go an email telling me to review it. When I went to file a claim for the missing product the link wasn’t working so now I am without.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Merquiades - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly H.
July 29, 2020
Awful Smell and Dried out my Hair
POSTED BY:
Kelly H.
July 29, 2020
The smell was horrible. My husband walked in to the bathroom and gagged. I almost couldn't breathe. There was just so, much chemical. During the coloring my hair felt stiff. I thought about washing it out, but waited the recommended 30-minutes. As I started massaging the product out of my hair, my hair began coming out and coating my hands. At one point I was just running my fingers through my hair and it was coming out. I washed and used conditioner. My hair is so dry and smells. It isn't shiny or healthy looking. Would definitely not recommend this product.
Kelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day.
POSTED BY:
Karen B.
July 29, 2020
Made my hair very dry
POSTED BY:
Karen B.
July 29, 2020
I used this hair color 2 times and found it made my hair very dry. I tried to cancel my account and found there was no way to do that on-line and also, no way to contact them to request it be removed. Hopefully they will read this review and cancel my account.
Karen - We’re truly sorry that our color did not meet your expectations. However I can confirm your account has been turneds off as of July 2, 2020. We take our clients' feedback to heart and continue to improve our products each and every day. We hop,e to continue helping you find hair perfection!
POSTED BY:
Rola A.
July 29, 2020
I like it but it doesn’t cover gray hair more than 3 weeks
POSTED BY:
Rola A.
July 29, 2020
The color fades away after 3 weeks
I would really like a product to cover the gray hair for 6 weeks
Rola - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Karen S.
July 29, 2020
Like the color and gentleness but
POSTED BY:
Karen S.
July 29, 2020
I like the color and gentleness but it hasn't really taken on my stubborn greys around my hairline 😢
Karen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Robin B.
July 29, 2020
Not I expected
POSTED BY:
Robin B.
July 29, 2020
I have been told that I am dark blonde. I selected dark blonde (copper pearl,) thinking that it would be close to my hair color and would add a hint of red. It at least looked close to my hair color in the picture. What I ended up with is complete copper, much lighter than my natural hair and not at all like what the picture looks. I have put a request in for help and to see if I can get something darker. I also found that the formula was very pungent and stung my eyes after I had mixed everything together. I am crossing fingers that they can help me with this color issue.
Robin - Thank you for reaching out to us. Great news, your comment was received by your colorist! Your comment will be reviewed prior to your order date, and they will adjust your formulation according to your request. If they have any questions, they will reach out to you.
POSTED BY:
Deirdre V.
July 29, 2020
Great product but shipping delays HUGE
POSTED BY:
Deirdre V.
July 29, 2020
This is the 3rd time I have received an order from esalon. The first came when expected. As did the 2nd. The 3rd I ordered to have on July 1, however, it was not received until July 24th, much too late, resulting in me having to go out and buy another hair dye to use. Great product, but at least during Covid, it seems you need to order about three weeks or more before you actually will need the color, so that you get it when needed.
Deirdre- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation. We hope to continue helping you find hair perfection!
POSTED BY:
Ekaterina H.
July 28, 2020
It all works well until you have a problem
POSTED BY:
Ekaterina H.
July 28, 2020
I really loved the haircolour and the presentation. The colour lasted quite a while. But then I had a problem with my PayPal and I needed to change email address for my orders. Somehow it was a huge problem. My order was cancelled which I didnt ask to. I was asked to place another order and when I tried, all my items were full price. Nobody willing to help via email and asking me to call international phone number. Too much hassle for something that should have been so easy to fix
Ekaterina H. - We appreciate your feedback here at eSalon! We are so sorry to hear that you have experienced some difficulties during the process, however we are pleased to know that you are satisfied with the overall color and presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
laura P.
July 28, 2020
Listen to the needs of your clients.
POSTED BY:
laura P.
July 28, 2020
My review is based on the fact I reintereated several times that dark color is not flattering on me. Also that I needed a medium dark color to cover grays but not too dark and to add some red and gold tones. The color I received was dark brown exactly what I asked it not to be. Save your money go to a hair stylist.
Laura - We’re so sorry to hear your Hair Color did not result as you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Audrey C.
July 28, 2020
Fades quickly
POSTED BY:
Audrey C.
July 28, 2020
I could never get the color right and it faded much too quickly -- within two weeks. I'll just go back to my colorist. Was worth a try.
Audrey - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marsha H.
July 28, 2020
The color was a disaster
POSTED BY:
Marsha H.
July 28, 2020
The color I received was too dark for my complexion. It was a dark brown. I sent a selfie of the results and a picture of the color red I was seeking. (reddish orange). The response I got back was to go to a store and buy a color remover. The next month I received the EXACT SAME COLOR! Esalon's screw up cost me $60!!!!!
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane L.
July 28, 2020
Didn’t cover grays
POSTED BY:
Diane L.
July 28, 2020
The color did not cover my grays and faded quickly so I canceled my shipments.
Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra B.
July 28, 2020
Roots
POSTED BY:
Sandra B.
July 28, 2020
When using this product, my roots always seem lighter...Hot roots. When using other products, like ION color I don't have this problem.
Sandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Anne E.
July 28, 2020
Roots and ends
POSTED BY:
Anne E.
July 28, 2020
Disappointed as my roots turned out to be a completely different colour from the ends with a distinctive line. However Sangeeth gave me advice on how to deal with this and I have a complimentary order next time so hopefully won’t have this not happen again.
Anne E. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome. Nonetheless, based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shuba N.
July 28, 2020
Could covers grey s better
POSTED BY:
Shuba N.
July 28, 2020
used as per directions, however this time I did not get the coverage on my grey hairs as much as i would like.
Shuba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen F.
July 28, 2020
Color much darker than expected. Light brown turned out dark brown.
POSTED BY:
Karen F.
July 28, 2020
The color is pretty but I wanted to color gray to match natural color which is light brown. Gray is all gone but now I am a brunette...
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy W.
July 28, 2020
Super frustrated!
POSTED BY:
Amy W.
July 28, 2020
My color came out terrible. I emailed my color stylist, Its been 2 days and I haven't heard a peep. Off to the salon to fix it. Lesson learned.
Amy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer S.
July 28, 2020
Poor gray coverage
POSTED BY:
Jennifer S.
July 28, 2020
I had gray showing after only a week. I have followed the directions to a T.
Jennifer- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Giovanna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shasta C.
July 28, 2020
Not the color I wanted
POSTED BY:
Shasta C.
July 28, 2020
I wanted a reddish tent in my hair. Either copper or strawberry blonde. Was given medium blonde, my old hair color from like 2 year’s ago. Not very impressed. Then I sent a message letting them know they sent me the wrong color and I haven’t heard back. I don’t know about you ladies but part of the fun in coloring my hair is the change.
Shasta - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sharon B.
July 28, 2020
So not the color I wanted .. going for Mulberry/ wine color it turned black
POSTED BY:
Sharon B.
July 28, 2020
Love the color system etc but the color is aweful looks almost black . Sooooo not what I wanted 😢😢
Sharon - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Norma H.
July 28, 2020
More pros vs Cons
POSTED BY:
Norma H.
July 28, 2020
Loved the color, how the water ran clear after wash and texture of hair after tint but the major problem I have is grey hair and it did not cover like store bought hair dye.
Norma - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Linda N.
July 27, 2020
Color too dark
POSTED BY:
Linda N.
July 27, 2020
Whereas my color had been perfect the two previous times I did it, this time it was too dark. Since I followed the directions to the letter, I can only assume that the formula was mixed incorrectly. I have been using a clarifying shampoo for the past two weeks to lighten it, but it is still too dark. I’ll keep trying, but it is discouraging.
Linda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alyson P.
July 27, 2020
Not for me I’m afraid
POSTED BY:
Alyson P.
July 27, 2020
I was hoping this would give me something nearer to salon coloured hair and feedback was good when it didn’t turn out to be the right colour for me - personally too orange at roots - when a boxed dye could give me a blond root . Unfortunately I couldn’t get my colour during lockdown so tried this . As I’ve said I couldn’t get my roots blond first , second or third time . I followed the instructions to the letter but it just didn’t do it for me . Perhaps if you are a darker colour red or brunette than it could be amazing . The choice of add ons were excellent too and your first kit has all you need and any feedback goes to a colourist to adjust it to your preference .
Alyson P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sue M.
July 27, 2020
Disappointed
POSTED BY:
Sue M.
July 27, 2020
For the second month in a row I did not receive a conditioner...just 2 shampoos...WHY??? I like your conditioner....is this how it is going to be from now on???
Sue- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey P.
July 27, 2020
Not as good as last time
POSTED BY:
Tracey P.
July 27, 2020
I didn’t get the second bottle for the ends of my hair and it didn’t color my whole head and has already started to fade
Tracey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susan S.
July 27, 2020
Not great
POSTED BY:
Susan S.
July 27, 2020
Grays were still prominent and color looked the same as it was prior to coloring
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Shagufa E.
July 27, 2020
Hair Color faded quickly
POSTED BY:
Shagufa E.
July 27, 2020
Within The 3rd week the hair color faded I was disappointed! I wash my hair twice a week even.
Shagufa- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Leah T.
July 27, 2020
Faded again after a few days
POSTED BY:
Leah T.
July 27, 2020
The initial color was duller than I had hoped and not nearly as red. After a week it’s almost blonde again
Leah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joyous
July 27, 2020
Color not as expected
POSTED BY:
Joyous
July 27, 2020
My request and original intent was only for my roots to be done as i had new hair growth and gray showing. I sent a picture of my hair as requested which showed my color as a light copper golden brown; more on the golden copper color. When selecting the color for my roots for my initial order the selections did not let me choose the light golden copper only the medium. However after following the instructions and dying my hair, it completely changed the color of my hair from my golden copper to a very dark auburn color. Nowhere close to what I wanted and to my Hair color sent Via the pic with the initial order. I wasted all the money I had put into dying my hair at salons over the past year. Not very happy with how it turned out. I do think the product is good as my hair was shiny and felt soft. However, I am not happy with the color results and having such a drastic color change (with it being so dark—-more on the dark brown/Auburn side) in comparison to the picture I submitted with my order.
Joyous- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tira F.
July 27, 2020
Did not fully cover my grey
POSTED BY:
Tira F.
July 27, 2020
I left it on the right amount of time I think I put enough on, but I still have grey around my hairline...
Tira- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Daphne Rose E.
July 27, 2020
Not the right color
POSTED BY:
Daphne Rose E.
July 27, 2020
The color is very pretty but way too dark. When I took the color quiz, I thought I was getting a soft medium auburn. Very disappointed and hope someone will contact me to work this out. Great product, though.
Daphne- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer R.
July 27, 2020
Color does not seem to stay.
POSTED BY:
Jennifer R.
July 27, 2020
My color seems to fade quickly and not represent what I ordered. Have done 2 shipments so far and will be discontinuing. Great customer service as one of my shipments was delayed and they mailed a replacement right away. Another comment i have is that I was never told to keep the brush and plastic bowl after first application therefore I threw it away expecting to receive another and I did not therefore was a bit disappointed when I had to do bottle application.
Jennifer - We’re truly sorry that our Hair Color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
mandy K.
July 27, 2020
Not what I wanted
POSTED BY:
mandy K.
July 27, 2020
I really wanted a brighter copper/auburn/ red and it turned out exactly the same as before they adjusted the color. It looks fine. Just not what I wanted
Mandy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Trisha B.
July 27, 2020
Jury is still out...
POSTED BY:
Trisha B.
July 27, 2020
I will first start by saying that the color is great and covers grey wonderfully! However, I am still deciding how this is reacting to my hair. I have done one all-over coloring, and one root touch up since joining, and i feel this color really dries my hair out. I have experienced more shedding and breakage since using this brand. A week ago I gave my hair a protein treatment and my hair feels much healthier, so I am hoping that will start to make a difference. I have medium length fine hair.
I also feel the color is a bit off. I requested a Beige brown color, but it tends to pull too red on my medium brown/grey hair. I did not send an actual picture of my natural color, so maybe that is my fault. But it seems I need to get some more "beige" tones put into the color formula, (more light brown and grey). The color looks great initially, but after the color fades, it starts to pull more on the red side.
Trisha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Linda - We’re truly sorry that our Hair Color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather A.
July 26, 2020
WHAT A WASTE OF TIME AND MONEY
POSTED BY:
Heather A.
July 26, 2020
I wanted blonde hair, what I got was dark brown hair!!! Now I have to go to a hair salon to sort it out, so the total cost will be £132 including the cost of this colour, I just hope that colouring again won’t ruin my hair even more,.neeedless to say I wIll not be purchasing any more, I think it’s a bit of a con. NOT happy
Heather A. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth R.
July 26, 2020
Bad color
POSTED BY:
Elizabeth R.
July 26, 2020
The color that was sent to me turned my hair BLACK, instead of medium to dark brown, and nothing will lighten it. I even went to a salon and the only way to get rid of this one-dimensional, ugly black color is to strip my hair with harsh chemicals and then dye it. So now I have to just wait forever for this mess to grow out. I want to CANCEL all future orders and remove my name from your mailing list. This is a disaster.
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
mariam B.
July 26, 2020
ruined my hair
POSTED BY:
mariam B.
July 26, 2020
I have no words to explain. my hair is more green then before. I have told the company that I want to eliminate green but they sent me color that turned my hair more green.
I am very disappointed and hopeful that this will Be resolved
Mariam - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Temaya C.
July 26, 2020
Didn’t change my original color
POSTED BY:
Temaya C.
July 26, 2020
I tried going to a lighter brown but it just kept my hair the same color :/
Temaya - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria T.
July 26, 2020
Coverage
POSTED BY:
Maria T.
July 26, 2020
The area on my neckline that is still naturally black did not color or lighten at all. I don’t think I had enough product. I have thick hair and I did not feel I drench the hair sufficiently with the color .
Other ares were ok and I do lik the color. It’s exactly what I asked for
Maria- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Joan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Representatives to resolve your concern. Please let us know if there is anything else we can do to help!
Diana- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Melody H.
July 25, 2020
No gray coverage and don’t like color
POSTED BY:
Melody H.
July 25, 2020
I followed directions exactly as stated and my roots are a light orange and all the gray still shows. The rest of my hair is about the same as it was with the light orange highlights. Not a fan
Melody - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Maria - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Isadora A.
July 25, 2020
Not the color I asked for
POSTED BY:
Isadora A.
July 25, 2020
I asked for a shade or 2 darker for my highlight to blend in with my roots, and the color came out SUPER dark. I went from a super blonde to super brunette, with the ends looking almost black. The box says it was warm beige, but don’t think that was the case.
Maybe try on a small part of your hair before dying the whole thing!
Isadora - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate F.
July 25, 2020
Not expected colour
POSTED BY:
Kate F.
July 25, 2020
Hiya. Although my hair looks fresher, it is a darkish brown colour with a copper tinge. I was expecting a bright red copper given my most recent request. Hoping that some kind of adjustment can be made for the next shipment so that my hair ends up red? Thanks, Kate
Kate F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Fiona N.
July 25, 2020
Not Impressed
POSTED BY:
Fiona N.
July 25, 2020
The kit I purchased was missing items and I let customer service know and there was no response!
Fiona- Thank you for reaching out to us here at eSalon! We are so sorry to hear our Custom Color Set did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sarah A.
July 25, 2020
Didn't last
POSTED BY:
Sarah A.
July 25, 2020
The color came out quite a bit darker than the usual box color I use but, the coverage was really good. My hair was shiny and felt really nice. However, less then two weeks later my greys were back, and it looked like I hadn't colored my hair in quite sometime. In the end the results aren't worth the price and I will go back to using my usual drug store brand.
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our reps has sent you an email to get this resolved for you. We appreciate you reaching out!
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