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Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donna R.
September 4, 2020
Pretty Color- Developer too strong
POSTED BY:
Donna R.
September 4, 2020
I was unhappy with the dryness and uneven color. A credit has posted so I will adjust the developer and try one more time.
My first experience was not as I had hoped. They sent me a 30 developer for a color lift of about 2 shades so it dired out my hair horrible. The color smell was awful, amonia that made my eyes tear up. There was not enough color to cover my root and mid-length sections so it was a bit spotty where I ran out of color. The end refresher was nice, but agian the 30 developer was included. I should have used my better judgement but contated customer service before coloring as I was afraid of hot roots with such a strong developer. I was assured there is no bleach so no fear of hot roots, welll... they were wrong. I hope that updating my mix will help and they gave me a credit so I will try 1 more time. Otherwise, I will just cancel and try someone else.
Donna R. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cynthia B.
September 4, 2020
Edges still are gray!
POSTED BY:
Cynthia B.
September 4, 2020
I’ve used this product three times and it doesn’t color my edges well! The grays are still visible around my hairline! I’m still using the product hoping for a better result!
Cynthia B. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer P.
September 4, 2020
Too much red
POSTED BY:
Jennifer P.
September 4, 2020
My hair is picking up too much red tones, I asked for adjustments but it did not work
Jennifer P. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cahh G.
September 4, 2020
Very dry after coloring
POSTED BY:
Cahh G.
September 4, 2020
I did not like the feeling of my hair at all. It only feels like it when I use cheap products
Maria A. - Thank you for your feedback. We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We value every client, and look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Lori M.
September 4, 2020
heavy chemical smell
POSTED BY:
Lori M.
September 4, 2020
I finally tried the color I ordered. It had a horrible harsh chemical smell, burned my head and my eyes and my hair turned out black. I want to cancel this subscription, immediately!
Lori M. - We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Dee L.
September 4, 2020
Turned my roots shiny orangey brown
POSTED BY:
Dee L.
September 4, 2020
I ordered a very dark brown with what appeared to be deep purple undertones. Like, almost black with a purple tint - which matched my existing color. My natural color (six months of roots, holla) is dark blonde/light brown. My roots are now a bright brassy reddish/orangeish light brown. I have really pale skin and this color is just awful on me. Pros: it did cover my greys entirely. Shampoo/conditioner have a Pleasant smell. Instructions were very clearly written & two pairs of gloves was nice.
Dee L. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected, however we are pleased to know that you are satisfied with the overall presentation. Our Customer satisfaction is something we take seriously. We want to work with you to find a resolution and make sure you have a hassle-free service with us. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Karen L.
September 3, 2020
Dull and off color
POSTED BY:
Karen L.
September 3, 2020
My color turned out very dull looking. Sorry I used this. It’s semi permanent, I hope it washes out. I contacted support on Sunday, it’s Tuesday and I haven’t heard back.
Two stars, the packaging was nice. Easy instructions.
Update: Still no help fixing my color. I tried email and online chat, someone was supposed to get back with me, but they haven’t. No one should have to live with bad color. I am very disappointed with this service.
Shannon- We’re truly sorry for any inconvenience our website has caused. We have reached out to you via email to see what we can do about remedying this situation. Thank you for choosing eSalon.
Lori- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina G.
September 3, 2020
Can’t get the colour right!!!
POSTED BY:
Tina G.
September 3, 2020
I asked the colourist to adjust my colour to make my grey dye better as was being turned a sort of beige and fading really quickly. They sent me a message telling me that they had made the change and that my colour would be darker. I immediately replied exclaiming that I did not want darker hair (I have spent over £400 trying to get my black box dye bleached and lightened to a more manageable colour now I have a lot more grey) and got a reply saying they had made the changes and the colour would be deeper. Well, you guessed it. I am back to pretty much black hair. Really disappointed again. Thought we were on the up after my initial teething difficulties. It just doesn’t seem to cover my grey well at all. I will be cancelling my future orders.
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacy
September 3, 2020
HAIR LOSS IN CLUMPS
POSTED BY:
Stacy
September 3, 2020
This is happening to women of all ages, with or without grey coverage. You say do an allergy test, well there wasn't any redness, no itching, no swelling, nor bumps. How are you supposed to test hair loss if that initial patch did not immediately fall out? The comments state by the second and third order they realized it was your product! CLUMPS OF HAIR WE ALL SAY! This is horrific what you are continuing to do to people! Stop selling this base formula that your representative just told me is in every product. This is life changing and you are promoting it.
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica B.
September 3, 2020
it faded some
POSTED BY:
Jessica B.
September 3, 2020
i enjoyed the color within 2 washes it has faded some
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda A.
September 3, 2020
Not happy
POSTED BY:
Linda A.
September 3, 2020
I've been dyeing my own hair for several years. Hoping this would provide good coverage & some depth. Color did not last & left my hair feeling brittle, which is the reason to cancel my subscription. Forgot to cancel earlier until I received this second kit or I would have canceled sooner.
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda S.
September 3, 2020
Call to cancel plan!
POSTED BY:
Linda S.
September 3, 2020
I decided not to color my hair after lock down in March, I'm going gray! I chose the turn off my plan on the site named in my confirmation email, I did this 3 times assuming that it would happen. Needless to say, after 3 unwanted shipments, it didn't. I called the customer service phone number and was told that they have no record of my cancelling my plan, they have a 30 day cancellation policy, and I can only get a refund for 1 shipment - the one I received yesterday. Be sure to call 1-866-550-2424 if you want to cancel. Do not rely on the prompts on your email.
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Travis W.
September 3, 2020
Not worth it
POSTED BY:
Travis W.
September 3, 2020
Messed up my previous hair color and afyer 3x still haven't got it right yet. Ill do better on my own.
Travis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber I.
September 3, 2020
Honest Review
POSTED BY:
Amber I.
September 3, 2020
I had highlights that had grown out, wanted to just get to one color and not have harsh roots. The color turned out great. However, my hair felt dry and damaged once I rinsed everything. I used the contents of the kit as directed. I ended up doing a few moisturizing treatments.
Amber - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Evette T.
September 3, 2020
Dull
POSTED BY:
Evette T.
September 3, 2020
My hair color is very dull looking. I keep thinking with each color treatment it will get better, but it does not. I think I may discontinue my subscription.
Evette - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Michelle H.
September 3, 2020
Not happy
POSTED BY:
Michelle H.
September 3, 2020
Did all I was meant to do even sent in photos and was reluctant to colour my hair as I had previously had the ends bleached so contacted stylist and asked again if it would be ok was assured all would be well so now I have purple roots and brown ends 👍🏻
Michelle H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Felicia B.
September 2, 2020
not like it was
POSTED BY:
Felicia B.
September 2, 2020
Packaging looked normal however developer was everywhere
Felicia - We’re so sorry to hear that your developer was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mandy K.
September 2, 2020
Coverage
POSTED BY:
Mandy K.
September 2, 2020
I did everything as instructed. My grays around my face didn’t fully cover and I feel this permanent application is fading way faster than what I previously purchased from Sally’s.
Mandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kyla K.
September 2, 2020
Can’t review what never arrives
POSTED BY:
Kyla K.
September 2, 2020
Over half of my orders don’t arrive. I can’t review the product because I haven’t received it. What yo do?
Kyla - We’re truly sorry that your order has not yet arrived. We have reached out to you via email to see what we can do about remedying this situation, Keep an eye on your inbox for more details.
POSTED BY:
Wendy A.
September 2, 2020
Opinion first time use
POSTED BY:
Wendy A.
September 2, 2020
This was the first time I used eSalon color. Smell is stronger than other in home coloring. Thought it was strange that you leave color on roots for typical time but only 5 mins for remaining hair. Hair feels good after coloring however after only two weeks post coloring gray is showing through. Color was a good color but wanted to go a little lighter. I don’t find that coverage is better than what you can get in the store for the cost. Based on this I will not continue to purchase
Wendy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolyn E.
September 2, 2020
it went from 5 to 1 star
POSTED BY:
Carolyn E.
September 2, 2020
First time needed an adjustment, second time was perfect cover for my gray third time it didn’t cover anything. I was so disappointed with the whole thing. As you all know coloring takes a big chunk out of your day. I had to buy some root color in a can. I emailed and never received an answer.
Carolyn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Phyllis B.
September 2, 2020
My mistake, I asked for a darker shade but it's too dark and too red.
POSTED BY:
Phyllis B.
September 2, 2020
, I asked for a darker shade but it's too dark and too red.
Phyllis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica K.
September 1, 2020
Ruined my hair.
POSTED BY:
Jessica K.
September 1, 2020
It was terrible experience and I really complain about hair colour but this, this crap destroyed my hair and gave med a reaction to the scalp that until today 3 months later still need treatment.
And it Coast me about 300 euro to fix the colour at a salong.
I'm no newbie in homecolor, I been doing it for 20 + years. Buth this, the smell so strong I toth I put pure ammoniak in my hair, hade to stand outside. And the colour that should been light brown aubergine was som blackish mess awful color
Jessica K.- Thank you for your feedback! We truly apologize for any inconvenience caused during the application. On behalf of the team at eSalon, we wish you an easy recovery. Nevertheless, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
SM F.
September 1, 2020
Second-round not the charm
POSTED BY:
SM F.
September 1, 2020
The first color I received was okay but not quite what I wanted. My color preference is Auburn. Well it covered the gray, but my hair was too Brown. The second batch came with a color booster which helped but which faded and I ended up with brown hair. Not what I wanted.
Stanie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeanette L.
September 1, 2020
Color was nice but product has ammonia
POSTED BY:
Jeanette L.
September 1, 2020
Didn’t realize that the product has ammonia in it. I’m not allergic to ammonia but I’m physically sensitive to the smell and the overwhelming noxious fumes on my head triggered anxiety. Luckily I was in a place where I could go outside but if I was indoors, there would be no way I could ever use this stuff. The color of dark brown was beautiful but the experience was horrendous due to ammonia in the product. I will not be using again for that reason alone. Chemical sensitivities are real. I rather pay $50 for at home hair color with no ammonia than $12 with. Maybe I’m not your target customer. But I wanted to try your service. If you have an ammonia- free product, I would definitely use the service again but until then, I can’t. Sorry.
Jeanette- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Donna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Elaine- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
DHar
September 1, 2020
custom color set
POSTED BY:
DHar
September 1, 2020
Way too dark and has been very greasy. Looks and feels like I need to wash my hair again after 2 hours.
Debs- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janithza Q.
September 1, 2020
Color turned out the way I totally did't want
POSTED BY:
Janithza Q.
September 1, 2020
The problem I had at the beginning was that my hair looked dark brown almost black when in the dark but I didn’t like that it hinted reddish tones In the ends when in the light. I expressed this to colorist that I was looking more of a neutral instead of a hint of reddish when in the light. But the color she formulated turned reddish not only in the ends but also on my roots/ grays. Ended up buying hair dye at Sally's beauty supply to correct it.
Janithza- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie B.
September 1, 2020
Color Set
POSTED BY:
Julie B.
September 1, 2020
Didn't realize this set with 1 bottle was different than the previous set I received that had 2 bottles. I put the color over all my hair & was disappointed to see dark brown rather than red/copper. I think the instructions could have been more clear with regards to making sure I did roots only.
Julie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Marlene- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mackenzie S.
September 1, 2020
The color didn’t work for me
POSTED BY:
Mackenzie S.
September 1, 2020
My color turned out kinda copper, sorta brassy. I really really wanted medium ashy violet. It did maintain my old highlights, so that’s really cool! It doesn’t look like you dipped your head in paint, like at home dyes do. It’s the best at home dye I’ve done... I’m just not a fan of this color.
Mackenzie- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Pat K.
August 31, 2020
Damaged package
POSTED BY:
Pat K.
August 31, 2020
The package was damaged and the bottle with the color was leaking.
Pat- We’re truly sorry that our color kit did arrived damaged. We take our clients' feedback to heart and have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Pamela R.
August 31, 2020
Not so great
POSTED BY:
Pamela R.
August 31, 2020
Product was ok, didn’t get the same results as in previous uses. It also took over 20 days from ship date for me to get it. I wish there was more shine to it.
Pamela- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color and shipping times did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laurie P.
August 31, 2020
its still not right
POSTED BY:
Laurie P.
August 31, 2020
The coverage doesn't last, the next day or two I see gray!! I'm going to try to work with them one more time!!But I'm going to my stylist to straighten it out. what a waste. this is my 3rd or 4th try. so it's not like i'm not trying.
Laurie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer S.
August 30, 2020
Not my colour
POSTED BY:
Jennifer S.
August 30, 2020
I would like to change my colour but doesn't give you that option 🙂
Jennifer S. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We're always looking to improve our service and products, and truly value everything our clients say. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Yvette A.
August 30, 2020
Disappointed
POSTED BY:
Yvette A.
August 30, 2020
The color is too bland. My daughter also tried a completely different color and was just as disappointed. For $10.00 I can get more color from a store bought brand.
Yvette- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Martha B.
August 30, 2020
Too much red
POSTED BY:
Martha B.
August 30, 2020
Process was not difficult. Followed instructions to the letter. But the color is very red - not the expected blonde highlights. Doesn't really go with my complexion. Will not order again.
Martha- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Collette S.
August 30, 2020
Not exactly what i was asking for
POSTED BY:
Collette S.
August 30, 2020
the color is to dark and i have red highlights not blond
Collette- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cynthia A.
August 30, 2020
Does not cover gray hair
POSTED BY:
Cynthia A.
August 30, 2020
The color did not cover they gray hair. After one day most of the gray was showing. Week later all the gray was back. The color was nice while it lasted and the hair felt very healthy afterwards but I was super disappointed that it did not over the gray hair.
Cynthia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Zareen K.
August 30, 2020
Not as expected
POSTED BY:
Zareen K.
August 30, 2020
I got my color adjusted once. My color artist tried to adjust it but it is still not a tone of Violet what I was looking for. It hardly gave grey coverage too. I wanted violet to be more bright.
Zareen- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary C.
August 29, 2020
Too red + too dark
POSTED BY:
Mary C.
August 29, 2020
I wanted a light brown but got a dark brown with dark red highlights. NG
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kelly W.
August 29, 2020
Wrong Color
POSTED BY:
Kelly W.
August 29, 2020
Color was supposed to be adjusted to a darker color. Blend appears to be the same from 2/25/2020
Kelly- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Teresa M.
August 29, 2020
This just isn't for me.
POSTED BY:
Teresa M.
August 29, 2020
My first color was too light and the second too dark. I don't like how my hair feels after using this hair color. It was nice of the company to send a new color on them, but it just isn't right for me. My hair feels damaged and I am losing more hair than normal. There must be something in this formula that is too harsh for me. Plus, since so dark, I had to add highlights to bring it up to an acceptable color. The bleach in the highlights is damaging as well. Just not for me.
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cindy K.
August 29, 2020
Hair Color Nightmare
POSTED BY:
Cindy K.
August 29, 2020
Buyer Beware!! I used this hair color for over a year and didn’t correlate the use of this to all my hair loss and thinning hair until just recently. I had beautiful thick hair and now it is thin and I have lost a lot of hair. DO NOT PURCHASE!!!!!
Cindy- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Melissa R.
August 29, 2020
Poor match
POSTED BY:
Melissa R.
August 29, 2020
My color was for my roots, and the results were not even close. The color came out brassy, and so light red/blonde color. I am very unhappy with their "color matching." If a company makes a mistake I want a fix within a couple days. The fact that it is 5-9 days before I can fix my hair is unacceptable!
Melissa- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christen S.
August 29, 2020
Didn’t match color and didn’t cover gray
POSTED BY:
Christen S.
August 29, 2020
Sadly I have to give my color a thumbs down. The color didn’t match at all. My hair is so dark it’s almost black. The dark brown that was used as my color looked more of light to medium brown color. My gray roots didn’t absorb the color either. So, currently I have dark hair with roots that are light. I look a bit trashy at the moment lol. Fortunately, for the company, I’m in the minority and most people have no problems.
Christen- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Liz G.
August 28, 2020
Help:
POSTED BY:
Liz G.
August 28, 2020
Hello,
I still need more grey coverage, and I still have red tones coming through after a few washes.
Can anything be done???
Thank you,
Liz
Liz - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
INES D.
August 28, 2020
Lost order
POSTED BY:
INES D.
August 28, 2020
Hello!
I need your help with this order. I haven't received it. Please I need the product or my money back at the method that I used to pay it. I can't wait any more time! Please take action about this matter. And don't use the usps for any order as it is a total disaster! Use Fedex or Ups.
I hope so hear of you soon with the solution
Ines - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Leanna -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Angela F.
August 28, 2020
Colour
POSTED BY:
Angela F.
August 28, 2020
Quite strong smelling. But covers well, my only issue is stated I wanted/was trying to go lighter but now my hair is actually darker than at start ?
Sent pictures aswell ?
Angela F.- We appreciate your feedback here at eSalon! We apologize for any discomfort you experienced during your color application and so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
hope C.
August 28, 2020
too much red, needs some more ash
POSTED BY:
hope C.
August 28, 2020
My hair now is coming out much too brassy RED..could you put more 'ash' into it. Thank you.
Hope - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tionne M.
August 28, 2020
Tionnes review
POSTED BY:
Tionne M.
August 28, 2020
I need to use the color for a while to see if I like it.
Tionne - We’re truly sorry that our color has not yet met your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stephanie I.
August 28, 2020
Coverage
POSTED BY:
Stephanie I.
August 28, 2020
It didn't seem to cover the gray as well this time. Last time, gray coverage lasted until 8/18. I had it done with kit again at beauty salon. But- the gray is already coming thru.
Stephanie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessie B.
August 28, 2020
No color change
POSTED BY:
Jessie B.
August 28, 2020
Unfortunately, my initial coloring left my hair the exact same color it already was, even with sending a picture of my current hair color with my order placement. Hoping for better results with my next shipment! :)
Jessie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jennifer B.
August 28, 2020
Waste of time &money
POSTED BY:
Jennifer B.
August 28, 2020
I've been coloring my hair for 20+ years. I've used boxed color, Sally's, & had it professionally done so I consider myself somewhat knowledgeable. Since we've all been on lockdown I took a chance on something new to me & it was the WORST color result I have ever had! I knew going in what color can & can't do. My first clue to what was to come should have been the 15 volume developer they included. Not even my current hairstylist uses that when I go darker. Color was supposed to end up an "ash" blonde. I was hoping to knock out this brassiness. My hair ended up redder than I started! I need a refund so I can get this professionally fixed. Buyer beware!!
Jennifer- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Esther O.
August 28, 2020
Color Tint
POSTED BY:
Esther O.
August 28, 2020
I wasn’t to impressed with the dye. My hair has been so dry after using the color tint.
Esther- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Darlene G.
August 28, 2020
The product is not for me
POSTED BY:
Darlene G.
August 28, 2020
Too many steps, I tend to want in and rinse, and a little strong for my hair. However, the presentation was great, as well as the shampoo, leave in conditioner. and dry shampoo.
Darlene- We’re so sorry to hear that you were disappointed by the coloring process, but we are so happy to see you were happy with our products! We value every client, and look forward to providing you with a product that will better suit your needs.
POSTED BY:
Pauline P.
August 28, 2020
NEVER AGAIN!
POSTED BY:
Pauline P.
August 28, 2020
Even though I submitted a photo & got a consultation AND was very clear about not wanting darker hair that's what I got!! I was miserable because it took FOREVER for it to fade!!
Pauline- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Whitley W.
August 27, 2020
Zero stars if I could
POSTED BY:
Whitley W.
August 27, 2020
The worst color I have ever experienced. I ended up being charged $400 for color correction and they were still unable to get it completely back to normal due to the orange and green this color put in my hair
Whitley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
POSTED BY:
Susan V.
August 27, 2020
Color was much darker than previous order
POSTED BY:
Susan V.
August 27, 2020
I didn’t like the color. It was the same color that I ordered previously but after application it was more brown than dark blonde. Definitely a lot darker than previous shipment.
Susan- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Melissa D.
August 27, 2020
LOSING MY HAIR!!
POSTED BY:
Melissa D.
August 27, 2020
After two consecutive months of use, I experienced a crazy, excessive, scary amount of hair loss! It is so awful and stress full. My dermatologist explained that the primary ingredient (ethanolamine) vs traditional ammonia can trigger this effect. WTH!?! Very sad customer.
Melissa- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Sarah O.
August 27, 2020
My color
POSTED BY:
Sarah O.
August 27, 2020
The color was not dark enough to be dark brown. My hair now has a reddish tinge :(
Sarah- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Holly S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your expectations. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kyleen B.
August 27, 2020
Worst color I’ve had in over 20 years of coloring my own hair
POSTED BY:
Kyleen B.
August 27, 2020
I’ve been coloring my own hair for at least 20 years and 10 of those were with bleach and toner. My greys are still showing and the previously colored red is the same color, not even a tint difference. The 15 minutes for roots and 10 for tips seemed like very short time exposure for the color. I’m tempted to run to a Walgreens to get a box to cover it up.
Kyleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Nia p
August 27, 2020
received incorrect order invoiced for something else
POSTED BY:
Nia p
August 27, 2020
customer service number no where to be found! Received incorrect order invoiced for something I did not receive.
Nia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Verónica A.
August 26, 2020
Unhappy, no worth it
POSTED BY:
Verónica A.
August 26, 2020
The hair dye washes out after two washes and it doesn't cover grey hairs.
Veronica- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Amy P.
August 26, 2020
Bright orange from medium ash blonde
POSTED BY:
Amy P.
August 26, 2020
I ordered medium ash blonde and ended up with vivid orange hair. It was the worst color I've ever used. I've had better results with the $2.97 box color. Never had so much orange with any hair color after 30+ years of coloring my own hair. Definitely my worst hair color purchase ever. $22 down the drain. I spent another $15 on professional toner trying to get the worst of the bright orange out. At least I'll be inside for most of the next few months
Amy- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
BRENT F.
August 26, 2020
Not very long lasting
POSTED BY:
BRENT F.
August 26, 2020
The dye does not seem to last long and looks very brassy quickly
Brent- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
nancy W.
August 26, 2020
Faded too fast
POSTED BY:
nancy W.
August 26, 2020
My recent order seemed to have faded so much sooner this time.
I only shampoo 2x/week and use color conserving gentle shampoo. This was only the second shampooing that I noticed the fading.
Has the formula changed
Nancy- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Shabnam Y.
August 26, 2020
Worst hair color!
POSTED BY:
Shabnam Y.
August 26, 2020
I dyed my hair with this customed hair color set and my hair burnt!!!!! This is so weird because I’m dying my hair every 3 weeks for 20 years and this has never happened to me before!
That is my worst experience about dying hair until now and I don’t recommend this product to anything me AT ALL!!!!
Shabnam- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maya B.
August 26, 2020
So sad
POSTED BY:
Maya B.
August 26, 2020
I wanted eSalon to work for me. I asked them to please create the Color I wanted/needed. and they tried. I really believe they did. But each time I asked them to up the blonde in my color, the less blonde it got. So here I sit with mousy brownish hair. So Sad
Maya- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Clara
August 26, 2020
Questionable service
POSTED BY:
Clara
August 26, 2020
Really wanted to love this because of all the good reviews I read, but I can’t say the whole experience is great. I wanted to color my overall hair but they only sent me one bottle for the roots. They say that root touch up is a system default. They quickly fixed this by sending me a second complimentary bottle (which should’ve been in the first shipment) but it took 10+ days to receive. So I’ve had two different colors on my hair this whole time but I waited patiently. Then when I received the second bottle for my length, it is exactly the same formula as the first bottle. Now, my roots were significantly darker than my length, which is very clear in the pictures I sent them. For the color I wanted, my roots would need to be lighter and my length slight darker. If they were the professionals they promised to be, why would the two formulas be exactly the same? At least the second bottle would be a different volume developer. But what do I know? They are the professionals. This whole experience just makes me wonder if someone really looked at my pictures and “customized” the formula? Or is this all just system default? It’s interesting how system default is set to root touch up only. Even though in the questionnaire that wasn’t my answer.
I followed the instructions anyways. It came out just ok. Not great, not terrible. But dark brown is such a forgiving color, I doubt things can go terribly wrong. By the way, some reviews mention it doesn’t have a bad smell. I found that not to be true in my case. It has a very intense smell that lingers for several days after rinsing.
Clara- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katrina L.
August 26, 2020
Not the right color
POSTED BY:
Katrina L.
August 26, 2020
The die itself was good quality didnt dry or seem to damage my hair. I did not get the color I was wanting a strawberry blond, what I got was pretty dark brown.
Katrina- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Shermi P.
August 26, 2020
Terrible color
POSTED BY:
Shermi P.
August 26, 2020
I’m sorry but I didn’t feel like this was any better than a boxed color I can buy at the drugstore. No depth to the color, no nuances of mahogany and red that I requested. I am canceling after this order.
Shermi- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Oralia J.
August 26, 2020
Color did not cover roots as reviews raved about it doing so
POSTED BY:
Oralia J.
August 26, 2020
I will be giving this a 2nd chance . I just colored my roots and the color had to be sent in via text to adjust my color. I didnt get the grey coverage that I get in a salon. The comparison I can give is that of a box dye that I buy at Walmart. I'm hoping my formula was just not done properly, however I did specify grey coverage and roots only.
Oralia- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Geri G.
August 26, 2020
Color off.
POSTED BY:
Geri G.
August 26, 2020
I was disappointed my color came out really yellow, brassy. Good news
Is I contacted eSalon and they were on it. They have made a correction to
My color. I am expecting my new color September 1st. I will update my
Review as soon as I try the new color.
Geri- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kimberly S.
August 26, 2020
Red and grays!
POSTED BY:
Kimberly S.
August 26, 2020
Didn’t cover my grays and unable to delete the red. Still dark for medium blonde. Does make your hair fell good. I have long hair a little short on product.
Kimberly- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
carolyn A.
August 25, 2020
odor too strong
POSTED BY:
carolyn A.
August 25, 2020
didn't see much of a difference in other products compared to this not worth the money for me
Carolyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca R.
August 25, 2020
Cancelled account
POSTED BY:
Rebecca R.
August 25, 2020
I cancelled my account but you continue to send products even after I return to sender as instructed STOP SENDING AND REIMBURSE MY ACCOUNT!!
Rebecca- We’re truly sorry that your most recent experience did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Alice A.
August 25, 2020
Never got my order
POSTED BY:
Alice A.
August 25, 2020
I can't say if I like it ,I never got it ,im canceling my account
Alice- We’re truly sorry that our shipping times did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection! Keep an eye on your inbox for more details.
POSTED BY:
Debra T.
August 25, 2020
Without my consent!
POSTED BY:
Debra T.
August 25, 2020
I’m giving this a 1 star. I tried communicating with the specialist about too much red in the color and never heard back for 2 months when an order showed up with a bill for $29. This was ordered without my knowledge. I do not recommend.
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Enelida C.
August 25, 2020
Side effects
POSTED BY:
Enelida C.
August 25, 2020
The color was great however my skin was peeling ang my hair became brittle and dry. That is why I gave that review.
Enelida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
cianne M.
August 24, 2020
It wasn’t the right color
POSTED BY:
cianne M.
August 24, 2020
On the package it said dark blonde and I had like an auburnish color. My hair color I got actually made my hair darker then it was suppose to be.
Cianne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tamesha L.
August 24, 2020
Horrible!!
POSTED BY:
Tamesha L.
August 24, 2020
I ordered a light brown color with gold tones. After application my hair is 3 shades darker with red tones!!! WTH??? I am highly upset!!
Tamesha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Laura K.
August 24, 2020
Missing brush
POSTED BY:
Laura K.
August 24, 2020
The applicator brush was missing so it didn't go on as well.
Laura - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jacquelyn M.
August 24, 2020
Custom but not perfect
POSTED BY:
Jacquelyn M.
August 24, 2020
I do love the amount of color options available and that there are stylists that can make changes. Unfortunately, I have found that I have fading within the first week after dyeing and this dye can dry out my hair more than others. Also, my suggestions to the colorist are not always listened to when changes are made to my color. I have been coloring my hair both in a salon and at home for years and have legitimate insight that I would like taken into account. This concept is definitely a winner and I think with a few improvements it would be 5 stars.
Jacquelyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Heather C.
August 24, 2020
Color nowhere close to website image
POSTED BY:
Heather C.
August 24, 2020
I was really looking forward to this helping even out my hair color and was going for a darker shade of brown than my hair was with some copper. The roots color was supposed to be more medium brown and the ends more of the copper, which the formula showed it was. However, my roots came out lighter with more of the copper tone and my ends came out more ash brown. Overall it was not as dark as I believe it should have been.
Heather - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Becky J.
August 24, 2020
Hated the color
POSTED BY:
Becky J.
August 24, 2020
I gave a photo of my hair including my roots and current color, and clearly explained what I was looking for. The "colorist" gave me a color that was EXACTLY what I was trying to correct in my current color. Now it's a disaster and my hair looks horrible. I have no idea what to do now, and hope that they will be able to help me fix it.
Becky - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lani H.
August 24, 2020
Color was a horrible match.
POSTED BY:
Lani H.
August 24, 2020
I have tried this product before but this time it failed and I ended up with a nice bright orange colored head.
Lani - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
DEBORAH W.
August 24, 2020
Doesn't Work
POSTED BY:
DEBORAH W.
August 24, 2020
The color doesn't last for more than a week on my grays.
Deborah- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori C.
August 24, 2020
not exactly what expected
POSTED BY:
Lori C.
August 24, 2020
It didn't cover as well I expected it to and faded really quickly.
Lori- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
michele C.
August 23, 2020
Extremely Drying Will Never Use Again
POSTED BY:
michele C.
August 23, 2020
I loved the color itself however I will never use the product again. My hair became so very dry and so extremely frizzy within days after using the product! I have naturally curly hair and let it dry naturally, no heat. No matter how I tried to condition it, nothing helped.
Customer service was very good, they did send me a conditioner but it did not help at all. Unfortunately I did not cancel the order before the second shipment came. They did not refund me for the second set of color which I did have a chance to cancel but I didn't do it in time,... understandable. So I threw it out. I used the product once, three months ago and my hair finally revived for the most part in these last couple of weeks.
Michele- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Mindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruth
August 23, 2020
Not Buying Again!
POSTED BY:
Ruth
August 23, 2020
My hair was supposed to be much lighter than it was, and now it is darker. I followed the instructions exactly and read them a million times. My hair is now stiff from the middle to the ends and I thought it would work because a lot of people have preferred this site. Definitely deserving a refund, definitely not buying again, and I will definitely delete my account.
Ruth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Amy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Gina M.
August 22, 2020
Not terrible but moving on
POSTED BY:
Gina M.
August 22, 2020
For the $10 trial I can’t be too disappointed. I’ve been dying my hair at home for years and usually use another online subscription company. I figured I would give esalon a try for the $10 trial. My first order came damaged, I contacted customer care and was shipped a replacement and received it within a week. This was not a major concern and I was happy with the customer service. I really do like the packaging and instructions. My customized color was a bit too dark for me and was disappointing at first (I’m now getting use to it and quite like it). The major turn off and reason I won’t be continuing with the product is the horrible chemical smell. It’s summer, I have a window air conditioner in my bathroom window and could not ventilate. The really issue came when I rinsed in the shower! I followed the instructions suggesting to fill the dye bottle with water and rinse and scrub through hair for 3 minutes. I had to abort mission, as my eyes and throat began to burn and I started coughing. The chemical smell was over powering. This is something I have not experienced with other boxed dyes. Overall my hair isn’t ruined, my grays are covered nicely and I only spent $10.
Gina- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
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