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Cherie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ivey L.
March 9, 2021
My experience
POSTED BY:
Ivey L.
March 9, 2021
Very upset! I was sent what I had ordered. However, the light blonde color was anything but light. It was medium to dark blonde. And it took a month to get it. It had to be resent. So it took a month.
Ivey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandy M.
March 8, 2021
Not even close to the colour pictured.
POSTED BY:
Sandy M.
March 8, 2021
The colour was described as dark brown with warm tones. I now have a hideous red/purple hair colour which is closer to black than brown.
I’ve compared it to the photo online and there is no resemblance. Very disappointed and have now purchased additional products elsewhere to remove the colour.
Sandy M. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica S.
March 8, 2021
Too dark
POSTED BY:
Monica S.
March 8, 2021
Way too dark color. My hair isn’t any form of blonde. It’s a shit brown. Now I have to spend more money to go to a salon to correct this mess. I want my money back.
Monica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elizabeth J.
March 8, 2021
Strawberry
POSTED BY:
Elizabeth J.
March 8, 2021
I my color is strawberry blonde and I want itbetween light blond an very light blonde. I follow direction and it still comes out strawberry blonde. I can buy platinum blonde from walmart for 7 dollars and the color is fine. This is the 3rd time from you and it is still too much red hue for my taste. I need this corrected or cancel my subscription.you say satisfaction guarantee and I am not satisfied.
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Krista L.
March 8, 2021
Overall I like it.
POSTED BY:
Krista L.
March 8, 2021
The coverage is great, it covered all my grey hairs and is lasting. The color is pretty but a smidge lighter than my current color. The feel of my hair post dying isn’t great. It’s dried out and crusty.
Krista - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Rosa T. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sharon S.
March 8, 2021
Wasn’t happy
POSTED BY:
Sharon S.
March 8, 2021
Was not what I had requested... wanted ash blonde without yellow or gold in it... my hair was definitely golden blonde...
Sharon - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ruby C.
March 8, 2021
Awful
POSTED BY:
Ruby C.
March 8, 2021
Well my hair has not changed colour at the top and has just turned grey at the bottom. Waste of money.
Ruby C. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Whitney W.
March 8, 2021
did nothing
POSTED BY:
Whitney W.
March 8, 2021
I received my color, follow the directions exactly. After 30 minutes, I washed it out and nothing. Absolutely no color deposited on my hair. I am so disappointed
Whitney- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Xxxx
March 8, 2021
Cancel Subscription
POSTED BY:
Xxxx
March 8, 2021
I didn't order second set!
But yet have been charged!
If this didn't happen I would have maybe considered reordering!
Sherry- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Casey K.
March 8, 2021
Horrible
POSTED BY:
Casey K.
March 8, 2021
Had to get to a professional salon cost me 3oo to fix my hair and I have to go in one more time. I was told hair color given is for older woman to cover grey
Casey- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda T.
March 8, 2021
Please just go to the salon
POSTED BY:
Amanda T.
March 8, 2021
I have a hard time believing eSalon personalizes dye mixtures. I specifically detailed what I did not want from this dye and what I got was exactly that. The color didn't look like what I chose, and it was uneven on the roots and length. Don't use this.
Amanda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Louisa R.
March 7, 2021
Very dissapointed
POSTED BY:
Louisa R.
March 7, 2021
I have a few grey hairs and i was very disappointed that after following the instructions to the letter the dye did not colour them. I had also requested a warm toned brown instead my hair came out near black.
Louisa R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jacqui H.
March 7, 2021
Rip off!
POSTED BY:
Jacqui H.
March 7, 2021
Developer bottle damaged and leaked so never able to use, also was not aware of the ‘plan’ they put you on and how to cancel it, rip off!
Jacqui H. -Thank you for reaching out! We are so sorry to hear your order arrived damaged. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order.
POSTED BY:
Jin D.
March 7, 2021
Disappointing
POSTED BY:
Jin D.
March 7, 2021
A lot of work to be disappointed in the end, finished colour Is not what I asked for. How do I cancel this subscription?
Jin D.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diane M.
March 7, 2021
Horrific!!!
POSTED BY:
Diane M.
March 7, 2021
After following the instructions to the letter, I now have blue/green/grey hair!!! So angry!!!
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lenore Z.
March 6, 2021
sort a dissapointed.
POSTED BY:
lenore Z.
March 6, 2021
My first order and the bottle of color leaked all over the box. :(
Esalon took care of this. Their customer service is amazing!!! :)
Andrea L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Samadhi W.
March 6, 2021
No change to my natural hair colour at all
POSTED BY:
Samadhi W.
March 6, 2021
I just did my colour today after been so excited for the whole week .but unfortunately my hair is just the same colour as before. Will not use them again. So disappointed 😞
Samadhi W. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jane H.
March 6, 2021
Grey coverage
POSTED BY:
Jane H.
March 6, 2021
This did not cover my outgrowth of grey hair which is now almost 2”. Very disappointed! And I followed directions exactly.
Jane - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gemma B.
March 6, 2021
Fantastic set
POSTED BY:
Gemma B.
March 6, 2021
I love how easy this was and everything catered for. The colour wasn’t right for me as trying to get red out of hair and now got red back. However the whole experience would be good for someone who isn’t trying to colour correct hair.
Gemma B.- Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the presentation. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Helen H.
March 5, 2021
Sends my hair orange
POSTED BY:
Helen H.
March 5, 2021
I’ve stopped using these products as despite salon adjusting the dye it sends my brown hair an awful shade of orange
Helen H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gabrielle Jo R.
March 5, 2021
The dye made no change to my hair Colour
POSTED BY:
Gabrielle Jo R.
March 5, 2021
I’m very disappointed as the dye had no effect at all on my hair, it did however make my hair feel very nice and soft but that’s not what I paid for.
Gabrielle Jo R. - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebekah B.
March 5, 2021
My hair came out orange.
POSTED BY:
Rebekah B.
March 5, 2021
My hair came out orange. I received no reply from my email requesting refund.
Rebekah - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Tracy D.
March 5, 2021
No gray coverage
POSTED BY:
Tracy D.
March 5, 2021
Wasted time on the whole process. Absolutely ZERO gray coverage.
Tracy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen M.
March 5, 2021
Darker than expected
POSTED BY:
Karen M.
March 5, 2021
This was a bit too dark and I would have preferred a shade light with more of a red tone in it.
Karen - Thank you for sharing your feedback with us. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon checking your account, we have noticed that you have already informed our colorists to resolve this issue and adjust your shade. Please, let us know if you need anything else, and we'll wait for your next feedback!
POSTED BY:
Tina W.
March 5, 2021
The presentation is lovely
POSTED BY:
Tina W.
March 5, 2021
The end colour was lovely but the root colour was far to light, despite following all the instructions, the roots still remained a lot lighter than the ends. I have requested that my root colour be changed.
Tina - We truly appreciate your feedback, and we hope you will love your reformulated color! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. If you need anything else, you know where to find us!
POSTED BY:
Cassidy, L.
March 5, 2021
Colour didn’t take
POSTED BY:
Cassidy, L.
March 5, 2021
Was really looking forward to this deep brown and violet colour did all the steps was really careful to follow instructions and unfortunately it barely even covered my grey and there was literally NO violet colour that appeared not even on my roots . Very disappointed because it takes time to do and then to have nearly no success felt like a waste of time
Cassidy, L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janette B.
March 5, 2021
Kit looked really good
POSTED BY:
Janette B.
March 5, 2021
Pleased with items in kit, decent gloves for a change! Good instructions However this product produced a good colour but at the expense of the condition of my hair. I have used many colours in the past and none have left my hair completely dry and parched like this one. I have tried various conditioning treatments since using the colour but to no avail. I have decided to cancel my plan if only I could find info on how to do that!!!
Janette B. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Here at eSalon we are always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us!
POSTED BY:
MJ W.
March 5, 2021
Not happy
POSTED BY:
MJ W.
March 5, 2021
Very very thick when color was put into developer,would not squeeze out lid,
Color is very dull looking this is not like what I had before
MJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley S.
March 5, 2021
Wrong color for the 2nd time
POSTED BY:
Ashley S.
March 5, 2021
My first hair color left me with orange hair. I wanted a medium blond and it came out very orange that only got worse as the days went on. I was offered a free color change and decided to do so, and was assured it would not be orange/ red. I specifically asked for no reds in it at all. I tried the new color and my hair still has a lot of reds in it. It is very coppery and brassy looking. I’m very disappointed with my color again and regret dying my hair. I was really just hoping for a little fresher look when I started, and instead I now have hair I’m embarrassed about.
The hair dye itself did not damage my hair at all. I do like that about this product. My hair still feels very healthy after dying it twice in a row. I’m also glad there weren’t any strong odors when mixing and applying the dye. It seems like a quality dye, but it’s just so unfortunate the color was not what I wanted or requested at all
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Katherine S.
March 5, 2021
It did nothing
POSTED BY:
Katherine S.
March 5, 2021
I ordered a light brown and I followed the instructions exactly and my hair is still a medium blonde all over.
Katherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gina S.
March 5, 2021
Little effect
POSTED BY:
Gina S.
March 5, 2021
The dying process was very time consuming. In the end, I still had straggling grey hairs at the front over my face as well as stragglers throughout. I believe I did a good job saturating. Nobody noticed I had even colored my hair.
Gina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Susan B.
March 4, 2021
It was too dark & it didn’t last past 10 washes
POSTED BY:
Susan B.
March 4, 2021
The color was darker than I wanted so the colorist has adjusted it. The solution was hard to get to come out of the bottle & was hurting my wrist squeezing it & it would come out in clumps so that part got really messy. I will just make those clothes my coloring hair clothes. But I had to cut the end of the bottle to get it to come out easier. Not a huge deal -but was a bit frustrating. The color between roots & the rest of my hair turned out well. My hair felt a bit dryer after the color- will try again to see if that is dry damage (more harsh on my hair than Clairol) or just a fluke. I would like to see how long this color lasts to see if it’s worth the cost. It didn’t cover the gray around my face & temples like it should have & I saturated those areas. Will try it one more time to see if it’s a much better experience to justify the cost over clairol box that I normally use. I’m hopeful that this turns into a partnership but just not convinced yet.- I plan to cancel - stylist said I must go darker to cover gray but drugstore brand lighter shades cover better at a fraction of the cost. HIGHLY DISAPPOINTED.
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Gina S.
March 4, 2021
color never stays in
POSTED BY:
Gina S.
March 4, 2021
This is my 2nd time trying eSalon and both times the color never stays in long , never stays vibrant I get better results with box at home hair dye.
Gina - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Joanne E.
March 4, 2021
Brassy
POSTED BY:
Joanne E.
March 4, 2021
The hair color formula sent to me made my hair a bright, brassy orange color. It had no blonde at all, just orange, which I was trying to avoid any color that would make it brassy. The light pearl did not work.
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jennifer D.
March 4, 2021
Coverage lasted 2 weeks
POSTED BY:
Jennifer D.
March 4, 2021
My first few colorings we great but the last one my color was gone after two weeks.
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kellie B.
March 4, 2021
Not what I was hoping for
POSTED BY:
Kellie B.
March 4, 2021
Followed the instructions, and it didn't cover my grays. I've had better coverage with cheaper dye.
Kellie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
POSTED BY:
Kiria C.
March 4, 2021
I cant give less than one...
POSTED BY:
Kiria C.
March 4, 2021
My hair looks like a horrible red sofa. I can't even go out like this. Not sure how to fix it. I bought the brown copper and looks like a cheap temporary red farmacy color. I wish I could attach a pic to this review. I look like a clown and I did step by step.
Kiria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristina L.
March 4, 2021
I want to love it
POSTED BY:
Kristina L.
March 4, 2021
My roots took the color beautifully and are the gorgeous copper color I wanted and grew up with. My ends didn't take any color and are the same brown with red showing through in the sun that I was trying to cover. (I have always had redish auburn hair naturally and switched it up and went purple. My job was not pleased so I went brown to cover the purple.) I'll keep trying because I love the copper.
Kristina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marsha W.
March 4, 2021
Change color
POSTED BY:
Marsha W.
March 4, 2021
I asked to go darker with a red tint, I was still receiving the same color. My coloring assist didn't fix my request.
Marsha - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Cynthia G.
March 3, 2021
Light Set
POSTED BY:
Cynthia G.
March 3, 2021
Used the Light Set exactly as directed and there was no change in my hair color. Very disappointing.
Cynthia - We're truly sorry that Light Set did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Andrea H.
March 3, 2021
Unsatisfactory
POSTED BY:
Andrea H.
March 3, 2021
Colour was great when first applied but then it only lasted a couple showers and it was suppose to be the permanent one
Andrea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Dee H.
March 3, 2021
Same problem
POSTED BY:
Dee H.
March 3, 2021
I thought esalon could help but no I have the same problem with other box hair dyes out there but worse coz it made my hair even darker.
Dee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jane R.
March 3, 2021
Trying to get the color right
POSTED BY:
Jane R.
March 3, 2021
It's still darker than I would like... still pretty..
Jane - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jo M.
March 3, 2021
Hair color by mail? Don't hold your breath.
POSTED BY:
Jo M.
March 3, 2021
Entering week 3 since I ordered my first hair coloring kit from ESalon, and no sign of delivery from the USPS. I'm canceling...I'll go back to picking and purchasing my own hair color from a store, since the USPS has become completely unreliable. It's a shame ESalon can't use other carriers--UPS seems to be delivering fine these days.....
Jo - We're truly sorry that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation right away!. Keep an eye on your inbox for more details.
POSTED BY:
Jan K.
March 3, 2021
Still too drab
POSTED BY:
Jan K.
March 3, 2021
Easy enough to do, and nice and shiny, but I'm still getting mousy hair without enough red/copper.And it says 100% happy or your money back, but how do i complain, there are no contact details!
Jan K. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tiffany Q.
March 3, 2021
Not the color I wanted
POSTED BY:
Tiffany Q.
March 3, 2021
I followed the steps and my hair looks fine, but it is far from the blonde/light beige I picked from the pictures. It’s way darker then the sample picture implied.
Tiffany - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Gail M.
March 3, 2021
Mahogany blend
POSTED BY:
Gail M.
March 3, 2021
Gave one star for texture as it has made my hair softer and thicker looking. I wanted violet mahogany but was sent a brown mahogany blend.
Gail M.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lynn C.
March 2, 2021
Not happy with color
POSTED BY:
Lynn C.
March 2, 2021
Please cancel this I can not deal with coloring my hair
Lynne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Carla B.
March 2, 2021
Custom color set
POSTED BY:
Carla B.
March 2, 2021
Color was not what i wanted, faded in just a few days & grey showed thru with in 2 days. I followed directions exactly the way they were written
Carla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Beth W.
March 2, 2021
Too Brassy
POSTED BY:
Beth W.
March 2, 2021
I use and wanted an Ash blond color so it didn't look orange. It looks terrible and now I'm stuck with two more shipments that I didnt want.
Beth - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Terri D.
March 2, 2021
Nice
POSTED BY:
Terri D.
March 2, 2021
Loved the little pink box.
It could be my hair but the color result should have had an ash tone to it. It turned my hair an auburn brunette. The kit said it was for roots only but that was not my intention. I wanted an all over ash blonde. The kit was nice. The result, not so much. I probably won't purchase again. I paid a premium price for all over color and what I received was a root touch-up. Disappointing. Live and learn.
Theresa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right
POSTED BY:
Colette O.
March 2, 2021
Colour
POSTED BY:
Colette O.
March 2, 2021
I put in the colour two weeks ago and followed the enclosed instructions carefully and am very happy with the colour - but I am seeing re-growth and a couple of grey hairs - should I be seeing this after only 2 weeks? I don't expect to see re-growth and greys after 2 weeks. I wouldn't see similar in a box of colour purchased in a pharmacy.
Colette - Thank you for sharing your experience with us. We’re so sorry to hear that you were disappointed by the results of your color application. We'd love to work with you further to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Diane - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
december B.
March 2, 2021
Color never arrived
POSTED BY:
december B.
March 2, 2021
My color never came in and im not sure why. I want to cancel my next order and any orders after that.
December - We’re so sorry to hear that your order is yet to arrive. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Annie H.
March 2, 2021
the colour is very dull and dark
POSTED BY:
Annie H.
March 2, 2021
the colour outcome is very dark and dull compared to the picture of my hair I uploaded of what is is always like after I leave the hairdressers. I specifically stated that I wanted bright orange and this is not at all what my hair looks like it is a dull auburn and the slight orange tone that can be seen on the ends in the sunlight has not taken on the roots, so when my hair is up it just looks mousy brown and very boring. on the positive side the condition of my hair has not been impacted and the tint rinse makes my hair shiny but I am not at all satisfied with the colour :(
Annie - Thanks for sharing your experience with us. We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Margie O.
March 2, 2021
Does not cover well grays
POSTED BY:
Margie O.
March 2, 2021
Tried for 3 months. Nice presentation but not happy with product
Margie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michelle F.
March 2, 2021
really bad colour
POSTED BY:
Michelle F.
March 2, 2021
I asked for a color change and I got the same again. so I wont be ordering again.
Asked for less brown and more red and copper, didn't happen. Cant say you got my request right in the beginning.
The perils of online shopping.
Michelle F. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
POSTED BY:
Amy L.
March 2, 2021
ZERO grey coverage
POSTED BY:
Amy L.
March 2, 2021
Absolutely ZERO grey coverage. Will not buy again, very upset. Wanted to color my hair to cover my grey before my wedding, selected a color to match my natural color which happens to be darker than my previously colored hair... Now I have BEAUTIFUL dark hair with TERRIBLE silver grey strands - looks awful.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie A.
March 1, 2021
Not recommend
POSTED BY:
Stephanie A.
March 1, 2021
My hair is coming out in clumps after using this!!!!! Cancelled immediately and do not recommend.
Update: to make the extreme hair loss even worse, the color (which looked great afterwards) has no faded into some awesome hot roots!!!! Even using the tint rinse, it did nothing. Directions followed to a T- so now I have to go into a salon, which i was trying to avoid by trying esalon in the first place!!
Disappointed I wanted dark blonde instead I have ginger orange hair not happy.
POSTED BY:
Abi P.
March 1, 2021
Sadly for light blondes its hard to get it right, maybe darker tones hair it will work not for me . I wanted dark natural blonde now I have ginger hair .
Abi P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Mindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Lillian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sylvia N.
March 1, 2021
Disappointed
POSTED BY:
Sylvia N.
March 1, 2021
Dissatisfied I order a bottle refresher along with my root touch up and the refresher did not do anything for my hair and I end up with a hot root and yes I did follow up the proper steps this is not the first time u use e color although I was offer a credit for the refresher that did not work for my hair I end up having a 2 color tone on my hair that can only be corrected professionally because e salon couldn’t do any formula to match my hair
Sylvia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Nancy K.
March 1, 2021
Way too messy
POSTED BY:
Nancy K.
March 1, 2021
I wasn't happy with a 2 step color treatment, but I was willing to give it a try. Worked ok but I was using Madison Reed and it's all 1 step and that is so much easier. The worst part was the final 2-3 minutes when the instructions say to put water in the bottle with the leftover color and massage it in. Well, the color got all over the bathroom vanity and into my eyes and nose and it burns. Can't do much to get the color out of my eyes since my gloved hands have color all over them. Bottom line....I'm done with eSalon!!
Nancy - We’re truly sorry that the application process was not as expecteded. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Chelsea
March 1, 2021
So bummed!
POSTED BY:
Chelsea
March 1, 2021
I wanted to love this color, but unfortunately it is just BAD. I sent pictures of my current hair, a picture from their page of the color that I loved, and included a message stating exactly what I wanted. What I received yesterday is not even close. In fact, it’s not a color that anyone would want their hair to be. It’s so dark, muddy, and almost appears to be more gray! I’m not sure how I’m going to fix it, except maybe spend hundreds at a true professional colorist.
Chelsea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Yoori L.
March 1, 2021
Didnt work at all
POSTED BY:
Yoori L.
March 1, 2021
I have dark hair and recommended colours were dark brown. I chose one of the recommended colours and followed the instructions but colour did not change. Grey hair is still there too..
Yoori - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Patricia T.
March 1, 2021
Did Not Cover Gray
POSTED BY:
Patricia T.
March 1, 2021
First, the color on the non gray hair was beautiful. It was warm, rich, and multidimensional. However, the gray roots did not cover well at all. They were various shades from gray, ash brown, and golden brown even though I left the coloring on my roots for 30 minutes as directed. If it had covered my gray roots I would buy again. Sadly, I will not be repurchasing.
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shauna K.
March 1, 2021
Disappointed
POSTED BY:
Shauna K.
March 1, 2021
Asked for a lighter shade from dark blonde and got ginger
Shauna K.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Andrea C.
March 1, 2021
Automated signup - watch your account!!
POSTED BY:
Andrea C.
March 1, 2021
I have yet to receive my FIRST order (12 days and counting with no info about ETA) and when checking my account to get more tracking info I see another one at a very inflated price is ready to ship to me 20 days from now.
Andrea - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter and the status of your order further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
alicia H.
February 28, 2021
A disappointment
POSTED BY:
alicia H.
February 28, 2021
I never offer my two cents but this product made my eyes water and the smell was to intense. The color didn't even turn out soft black. My roots are now a light rusty red color. It looks awful!
Alicia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ashleigh C.- Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ceceilia W.
February 28, 2021
Disappointed
POSTED BY:
Ceceilia W.
February 28, 2021
Hello, I'm pleased with the kit, instructions and also the sticker that helps hold instructions. I'm disappointed because the color did not cover all my gray hair around my face, though it was saturated. I followed full instructions (20 minutes and 5 minutes)
Step 2 instructions does not indicate to wear gloves, however shouldn't gloves be worn to color ends or are we to keep our gloves on while waiting for 20 minutes? I recommend to add a 3rd pair of gloves to kit and to add wear gloves at step 2 Instructions. To fix the gray around my face area, may I receive a free touch up kit, asking for small amount to fix area, not a full portion. If not, I request a full refund by your 100% guarantee and please cancel my account to stop future kits. Thank you.
Ceceilia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alyson F.
February 28, 2021
Not what I was hoping for
POSTED BY:
Alyson F.
February 28, 2021
This is not the colour I was hoping for at all. It was a lot darker than I hoped it would be. I have pretty much juts gone back to my natural colour and that is not what I had in mind. It may have been a miscommunication so I will try again and hopefully we will get it right next time. Other than it not being the colour I wanted, it's a lovely colour and the coverage is great.
Alyson F.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kaylyn
February 28, 2021
IT WAS BLACK
POSTED BY:
Kaylyn
February 28, 2021
wanted a light brown to match my natural colour (I have dirty/dark blonde hair) and it literally came out BLACK. Was the most awful my hair has ever looked and ended up going to a salon paying $150+ to fix this mistake anyways. Really bad deal
Kaylyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alyssa R.
February 28, 2021
Developer had spilled all over box
POSTED BY:
Alyssa R.
February 28, 2021
I've never had issues with my orders before, but when I opened my box from my latest order, I found that the cap for the ends developer was not screwed on all the way, and the liquid had spilled out all over the box.
Alyssa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Anna J.
February 28, 2021
Still see gray
POSTED BY:
Anna J.
February 28, 2021
Didn’t cover my gray as much as I had hoped. And the color came out looking a little more brown than red.
Anna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer H.
February 28, 2021
I hate my hair color
POSTED BY:
Jennifer H.
February 28, 2021
Iam pale and this color darkest brown with golden undertones makes my hair almost black. I had no idea it would wash me out this bad. I have naturally dark brown hair but not this dark and I have been going to the salon and getting blonde highlights vfor the last ten years due to the pandemic I can't afford to and now that I'm close to forty the grays show, the last time about a month or more ago I bought a box from a drug store of a brownish red color I sent in a pic of it. Is there anything I can do to lighten it up.please help
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Tina M.
February 28, 2021
If you have grey hair, this might not work for you.
POSTED BY:
Tina M.
February 28, 2021
Given that the pandemic has made us all into our own hairdressers, I thought a hair color subscription--of sorts--would be an excellent idea. And, this service is amazing. I really appreciated the details that went into my order (ie extra pair of gloves). That said, the product itself was lacking considerably. While I liked the no-mess formula, there was not enough product to cover my roots entirely. Even the front and side sections which were fully covered came out with about 50% coverage. I have black hair, but have been dyeing it since I started going prematurely grey. I literally had to have my partner run out for hair dye from the drug store so I could look presentable the next day.
Tina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa B.
February 27, 2021
Poor Coverage
POSTED BY:
Lisa B.
February 27, 2021
I tried the product on myself and was very surprised of how poorly it covered, I read and followed the instructions to the letter but it totally failed to live up to my expectations. Due to how unsatisfied I was with the use of just one of your products I will not consider using anything else you produce and would ask you remove my details from your records with immediate effect. A very dissatisfied customer
Lisa B. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kate S.
February 27, 2021
Orange much
POSTED BY:
Kate S.
February 27, 2021
I wanted to love my color because I loved the kit and presentation but I ended up with bronze hair. I have colored my hair a million times, am a natural blonde and never had this happen. Super bummed
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lulu
February 27, 2021
Not sure
POSTED BY:
Lulu
February 27, 2021
I was not fully satisfied with my hair color results. I liked the outcome of my roots, but but for the length.. not so much. It did not cover my previous color maybe after I apply it one more time??
Lulu - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Susy B.
February 27, 2021
Poor grey coverage and insufficient product
POSTED BY:
Susy B.
February 27, 2021
I have hair that is just past my shoulders and quite thick. I had sent in a photo of my hair and emphasized the results i wanted to achieve. I had a friend help with application and it quickly became clear that there was not enough of the colour. We stretched it as much as possible and followed the instructions but unfortunately the results were not ideal and I still have grey visible at my temples.
Susy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeri H.
February 27, 2021
Great products enjoy using them but the color wasn’t for me
POSTED BY:
Jeri H.
February 27, 2021
This color was wayyyy too copper RED for my liking.
Jeri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Diana
February 26, 2021
Not impressed
POSTED BY:
Diana
February 26, 2021
This is not the colour I requested at all, definitely nothing like the inspiration pictures I have sent with my request. I ordered Light Brown Copper and what it turned out to be on my head was dark brown mahogany with a tint of purple.. I'd understand if it was my roots that didn't pick up the colour but 3/4 of my hair were bleached blonde so there's no excuse for them not to turn out correctly. I had high hopes but ended up very disappointed as I had one chance to get the perfect light brown copper hair when going darker, not sure how to fix this, but it will take me a long time.
Diana - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terra D.
February 26, 2021
Color
POSTED BY:
Terra D.
February 26, 2021
The color was too dark for me. However, I loved the shampoo and conditioner. They made my hair soft and manageable.
Terra - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mary F.
February 26, 2021
Colour and condition
POSTED BY:
Mary F.
February 26, 2021
I found dark blonde was very dark. To dark. I'm going to wait till the colour washes out (A lot) before I reorder and try a light blonde colour.
I also found. Although the colour was very dark my hair was in great condition.
Mary F. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel P.
February 26, 2021
More Red than I wanted
POSTED BY:
Rachel P.
February 26, 2021
I wanted a rich chocolate brown - I even sent in a picture of what I wanted the color to look like and it is nothing like the picture. . . my first color ever purchased was perfect- everything after that was not good.
Rachel - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Julia W.
February 26, 2021
Grey Coverage ...
POSTED BY:
Julia W.
February 26, 2021
It covered the grey for about a week. I did expect the great coverage to last a little longer than a week.
Julia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sara-Maude B.
February 26, 2021
Way too dark and ashy
POSTED BY:
Sara-Maude B.
February 26, 2021
I asked for a nice warm dark brown colour, but it almost looked black. I understand that it is darker at first and lightens progressively, but my colour looked very ashy and dull. Not really what I asked for.
Went to my hairstylist to fix it.
Sara-Maude - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ann-Marie N.
February 26, 2021
Lovely colour but didn’t cover grey
POSTED BY:
Ann-Marie N.
February 26, 2021
The vibrancy of the colour is great but the root colour did not cover my grey!
Ann-Marie N. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the grey coverage, however we are pleased to know that you are satisfied with the overall color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joanne W.
February 26, 2021
Harsh
POSTED BY:
Joanne W.
February 26, 2021
The treatment in colour for my hair was so harsh it dried my Hair out and irritated by scalp , it Barely covered my grey And it looks like part of my hair's falling out. I will not be colouring my hair again
Joanne - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Sherry - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Corina H.
February 26, 2021
Cannot seem to get the colorist to let me be the blonde girl I've always been.
POSTED BY:
Corina H.
February 26, 2021
I'm not having much luck getting to the color I want. Initially was told I'd need to go darker strawberry to transition to the light strawberry I opted for (given that the only other color that was recommended/permitted was the same light brown that grows, free of charge, out of my head). Went dark strawberry, way too dark for my comfort but an apparently necessary stop on the way to a lighter strawberry...Also way too gold so I went elsewhere to buy toner because eSalon doesn't sell toner. (???) Explained all of this to my colorist when it came time to adjust my color and was assured that they would adjust my next order accordingly. Received notification that my new color was about to be shipped, an entirely different color as per the formula pie chart. But only color for my roots. Went back and forth with my colorist (not least because the cost of coloring my entire head had gone from $12 to $70?!?) but eSalon, to it's credit, threw in an extra bottle of color so my roots and ends would match. Colored a couple of weeks ago, new color is still really dark, and really gold. Had to go out and buy toner again. I don't understand why this is happening- it's not like I'm trying to get from black to platinum here, people. If my colorist refuses to make with the bleach this next time around I will be cancelling for good. No point spending money and taking the time to do this myself if I can't get something close to what makes me feel like me. Two stars because the packaging is beautiful, instructions are really easy to follow, and customer service always gets right back to me. Thanks!
Corina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rebecca B.
February 26, 2021
Light brown is almost black
POSTED BY:
Rebecca B.
February 26, 2021
When they added mahogany to light brown in became black. Nothing they can do. I reached out twice.
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lyn O.
February 26, 2021
You need better delivery.
POSTED BY:
Lyn O.
February 26, 2021
It took so long to get my dye, I didn’t have enough to cover all my roots.
Lyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
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