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I wrote you a email telling you how disappointed I am.
Not what I expected at all, front and side greys weren't covered at all, color not what I wanted, ended with 2 tone hair in the back of my head, my sister pointed it out. My hair is short so there's no room for mistakes!!!
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
shirley N.
April 17, 2021
Super pissed and look horrible
POSTED BY:
shirley N.
April 17, 2021
Followed directions to a T and it did not blend at all even with pouring the rinse over my head and massaging for 5 minutes instead of just the 3 minutes recommended. I was trying to go dark red and they didn't even try to do that. I dont care really what color they think i should have for my skin tone i know what i want and have had it before and sent pics. Not the best experience or impression
Shirley - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda R.
April 16, 2021
Dull
POSTED BY:
Amanda R.
April 16, 2021
This color seem to be duller than the last time. I applied it just as the instructions stated and had done it the same way I’ve done it in the past.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Zindy M.
April 16, 2021
Not enough gray coverage
POSTED BY:
Zindy M.
April 16, 2021
I thought I would get better coverage than my store bought color. Honestly I thought it was overpriced for the quality of the product. Not what I expected
Zindy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Katy - We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jaime I.
April 16, 2021
Unhappy
POSTED BY:
Jaime I.
April 16, 2021
The color was not what I hoped for I get better results n color from my store brought box brand. And will no longer be a client of esalon.
Jaime - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela F.
April 16, 2021
Way too dark
POSTED BY:
Angela F.
April 16, 2021
The color was way too dark! I sent a photo of my hair color to the consultant and wasn’t consulted . I assumed it was good and applied to my hair and it was almost black.
Angela - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amy S.
April 16, 2021
Love the color but it fades
POSTED BY:
Amy S.
April 16, 2021
I loved this color when I first put it in. It had just the right amount of purple shade that I wanted. But the color faded out within 2-3 weeks and was just back to my original shade of reddish brown. I waited to try again with my second order before I wrote my review but that color faded after just a few weeks too. It’s a shame it doesn’t last longer than that but I just can’t justify the price for only a couple weeks of color.
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
lucy A.
April 16, 2021
Color comes out quickly
POSTED BY:
lucy A.
April 16, 2021
Not pleased with product. Thought I give it a shot. Color comes out quickly.
Lucy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Fatima V.
April 15, 2021
Unwanted hair dye too dark
POSTED BY:
Fatima V.
April 15, 2021
Really dark shade for my hair been trying to cancel for a while now but have been unsuccessful I didn’t want the last order I tried to cancel and I was still sent it I’m not happy with being charged for it too
Fatima V. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tabu S.
April 15, 2021
Very light roots color
POSTED BY:
Tabu S.
April 15, 2021
The root color was too light and faded very quickly.
Tabu S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Inês F. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Andrea T.
April 15, 2021
Waste of money. Not satisfied.
POSTED BY:
Andrea T.
April 15, 2021
Three times I gave this a shot, and three times I got a color so similar to my natural color that hardly anyone even noticed I colored my hair. Complained several times and never got so much as a "sorry". Cancelled my prescription and got a refund.
Andrea - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laura S.
April 15, 2021
not what I requested
POSTED BY:
Laura S.
April 15, 2021
I contacted customer service after I dyed my hair with my recent order for them to update my color yet again snd never heard back. I have since then stopped my orders.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
iris R.
April 15, 2021
do not like this company!
POSTED BY:
iris R.
April 15, 2021
Unhappy with your company this is no way to cancel orders I did not order automatic orders or purchases there is no way to cancel it with the company!
Iris - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Anna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jill M.
April 15, 2021
Allergic to the product
POSTED BY:
Jill M.
April 15, 2021
Loved the color but was allergic to something in the set
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annette D.
April 14, 2021
I will never use this product again.
POSTED BY:
Annette D.
April 14, 2021
My hair before using this product was lustrous, shiny, and healthy. I wanted a product that covered my grays and kept my healthy hair. This product did not satisfy me. It dulled my hair. It made my hair brittle and dry. IT DID NOT COVER MY GRAYS!! I would like my money back and cancel my account! This product damaged my hair...it will take months before the damages are grown out. I will definitely let everyone I know as well as the internet know about your terrible product. I am an educator and a perfectionist. I followed the directions perfectly. There should be no excuse for your awful product not to give the results you falsely advertised.
Annette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
tina C.
April 14, 2021
Ruined my hair color
POSTED BY:
tina C.
April 14, 2021
Ruined my hair color from very blonde with dark roots to mousy brown the color is just flat ! Was suppose to be copper brown ! Nothing as indicated in color chart or selected color ! What a dismal disappointment !
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lori - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee and we have noted your feedback for your colorist to review before crafting your next color. Thanks again for your feedback!
POSTED BY:
Karolina R.
April 14, 2021
Wish I hadn't used it..used to love my hair colour now not so much
POSTED BY:
Karolina R.
April 14, 2021
Bad points: even though I've posted my picture and explained in my notes what colour I wanted to achieve (basically keep the one I already have) , I still ended up with dark roots I'm devastated. I understand that the actual colour depends on many factors but I used other hair dyes in the past and never had any problem. I used to have nice golden/copper hair and now my roots are very dull. Sadly, I need to use colour hair remover asap :( Shame about the money and time spent, and damaging my hair unnecessarily.
Good points: arrived quickly, great packaging, clear instructions, covers grey hair, hair feels in a good condition. Good amount of hair dye, enough to cover full head, shame about the colour.
Karolina R. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary D.
April 14, 2021
what happened?
POSTED BY:
Mary D.
April 14, 2021
I got no grey coverage. Even on the stuff that's just barely 1/4 inch long. What happened? We followed the steps. Can you help? Mary
Mary - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and we have noted your feedback for your colorist to review. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Summer
April 13, 2021
Still Too Dark
POSTED BY:
Summer
April 13, 2021
I would just like to go back to my original color. Bright copper and gold. NO MORE DARK BLONDE
I have brown hair and requested a dark ash blonde colour, purchased home dye kit and purple shampoo. The instructions told me to apply to the roots first, leave to process for 25 minutes and then apply to the ends for 5 minutes. I was highly skeptical as I know that the roots process much faster than the ends but against my better judgement I decided to listen to the colourist’s advice. As I suspected, my roots have now lightened to a hideous red colour which is completely different from the ash tone I requested and the ends are untouched. Have contacted customer service but haven’t had a response yet. Have had to book an appointment with a local hairdresser and hopefully they can fix it.
Carly H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah H.
April 13, 2021
Wrong colour
POSTED BY:
Sarah H.
April 13, 2021
Sadly I now look like I've got cherry red roots and ginger locks. It looked a different colour when I mixed it but I trusted it to be okay. I'm going to have to strip it and get it done at a salon now their open. Sorry but I'm cancelling my account as I can't risk this again. First time I loved it but its only the second delivery and its so wrong. Photos uploaded to my account.
Sarah H. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon B.
April 13, 2021
Never Received
POSTED BY:
Shannon B.
April 13, 2021
Have NOT received my package. Please refund me back please.
Shannon- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Melinda- We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Kelley H.
April 13, 2021
Hate the color
POSTED BY:
Kelley H.
April 13, 2021
In my profile I said my hair pulled red and I hate red. Dyed my hair last night and it is very red toned. Not happy at all
Kelley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jennifer H.
April 13, 2021
Way too dark
POSTED BY:
Jennifer H.
April 13, 2021
I am a natural ashy mid-dark blonde... I had requested a dark beige blonde after bleaching out the last brown color and ended up with a more golden brown. Not impressed as I can’t lighten it without getting a brassy mess.
Jennifer - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Brenda
April 13, 2021
I ordered on line thinking it was Madison Reed but when it came in it was not.
POSTED BY:
Brenda
April 13, 2021
I just thought it was a corporate umbrella. I called M Reed only to find out that it was a different company. eSalon also put me on an automatic monthly shipping plan when I specifically said it was a trial. The product was ok. Not as good as Madison Reed which I have since used. I will see if eSalon will refund my automatic monthly shipment. I feel that I was conned. I called the 800 number on eSalon's site. It rang to Redkin Products. Another conn. I will not use e salon ever again.
Brenda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa Y.
April 13, 2021
Color Review
POSTED BY:
Lisa Y.
April 13, 2021
The color didn't completely cover my gray roots in the front hair line I can still see them . This is going on my second week of having the color on! I really didn't notice a difference with the end color so I don't think that would be something extra that I would purchase on my next order, I believe I will try this one more time though!
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa D.
April 13, 2021
Did Not Fully Cover Gray and Did not Add Moisture
POSTED BY:
Lisa D.
April 13, 2021
So far I do not see where this is better than a store bought kit. The color did not seem to cover well and it was way too light as eSalon switched the color to a lighter tone. It seemed like it did not have any moisturizing effects. The kit was aesthetically pleasing and well put together so I was anticipating the best. I was disappointed.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Veronica C.
April 12, 2021
Very disappointed
POSTED BY:
Veronica C.
April 12, 2021
I followed the directions. I mentioned that I have some gray hair. This color was put on a few weeks ago. The minutes I rinsed it out I could still see all the gray hair. After I blow dried my hair, it looked darker except for all the grays. 3 weeks later the darker color is completely faded. I only wash every 2-3 days. I am so disappointed, A waste of my money. Color was not as described.
Received the 2nd color shipment. I added more comments and discussed my concerns about the 1st shipment. Well, I'm officially done. My hair is practically black and it really did a bad job on the grays. So beyond disappointed. Never again.
Can not seem to get & keep the red out of my hair. I asked if maybe we could change it but never received a response this go around.
Update Still have the red tones in my hair & now the grey isn't coved well
This product is totally worthless. Your coloring did zip for my gray hair. I would not buy it again.
CANCEL MY NEXT ORDER NOW.
I want a rep to call or email me ASAP.
Judie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Evyn D.
April 12, 2021
Wrong Color
POSTED BY:
Evyn D.
April 12, 2021
I wanted a light brown to match my natural hair color but it came out next to black. My roots are very light for some reason and now overall it looks extremely patchy. This isn't my natural color or the color I was expecting and I'm glad I got demi-permanent.
Evyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Paula S.
April 12, 2021
Would put zero if i could
POSTED BY:
Paula S.
April 12, 2021
Ordered my colour different colour arrived but thought 8 would try it. Vibrant red well I now have purple hair. Contacted the colourist who.insists I ordered this colour so should be vibrant red but it is purple and they don't give a damn. I now for the next 24 weeks have purple and pink hair as the gray coloured pink. I would never buy from them again or recommend they are NOT interested in putting it right
Paula S.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lorna H.
April 12, 2021
Color satisfaction
POSTED BY:
Lorna H.
April 12, 2021
Loved the color, but its hasn't lasted. The grays around my forehead have started to show and I have not yet shampooed since coloring, I am a African American w/dry hair so I don't shampoo frequently.
Lorna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amanda B.
April 12, 2021
My first time
POSTED BY:
Amanda B.
April 12, 2021
Well, I thought this was going to be an amazing product! And I would not get the wrong color again,or have to deal with going and buying hair color again! Boy was I WRONG!! I WAS SO EXCITED TO START MY COLORING PROCESS. I do have to say that the steps were easy. But after said and done it did nothing to my hair it did not even cover up my Grey hairs and I was very disappointed!
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeanette G.
April 12, 2021
Didn't work for me.
POSTED BY:
Jeanette G.
April 12, 2021
It made my hair reddish, not what i was looking for, will stick to a real salon, hey but I tried.
Thanks anyway esalon.
Jeanette - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela A.
April 11, 2021
Waste of money - should've stuck with L'Oréal!
POSTED BY:
Pamela A.
April 11, 2021
Colour was a terrible mousy brown with brassy tone instead of the cool medium blonde with pearl tone that it was meant to be. Had fix it with L'Oréal cool tone colour which did a brilliant job and gave me the cool ash tone I wanted, clearly something esalon couldn't deliver and why I will be sticking with L'Oréal as I should've done in the first place. Note to self don't believe the hype on the Internet!
Pamela A.- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you were not pleased with the end result of our color application. Based on your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle L.
April 11, 2021
Color washed out
POSTED BY:
Michelle L.
April 11, 2021
I'm not sure what happened this time maybe because I asked for a lighter color it washed out my hair.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
lynn L.
April 11, 2021
Color was gold brown
POSTED BY:
lynn L.
April 11, 2021
This made my hair brake when I followed instructions too the mixture and time. I’m so upset! Canceled my plan .
Lynn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Katrina D.
April 11, 2021
Not for me
POSTED BY:
Katrina D.
April 11, 2021
Not very happy with this at all very flat dull colour and where I had highlights it’s just not very nice at all
Katrina D.- We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah H.
April 11, 2021
Disappointing
POSTED BY:
Sarah H.
April 11, 2021
Not the vibrant copper I had hoped for, and further faded after a few washes. The packaging suggested part of the colour was a free gift, which is wrong as I paid for all over colour. Odd. Now need to try and correct the colour. Have given feedback already, but no sign of the ‘it’s on us if not satisfied’ promise.
Sarah H. - Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tara D.
April 11, 2021
Dryer out my hair, level 10 color now a 7
POSTED BY:
Tara D.
April 11, 2021
I wanted to tone down my blond, the tube said light blond, my hair is now brown. I am so confused what the hell happened. Thank good it is Demi permanent, because if it wasn’t I would be in tears
Tara D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jana C.
April 10, 2021
Hair colour
POSTED BY:
Jana C.
April 10, 2021
Colour not bad but makes me older. I know I want natural looking hair near to my hair colour but it's not for me. And grey hair come out fast. Few what I have. Light Ash grey need for me.
Jana F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tripti S.
April 10, 2021
Not worth the Price
POSTED BY:
Tripti S.
April 10, 2021
Not satisfied the way the color starts to fade in just first wash and the gray starts showing. I have requested a color adjust in my last order but did not notice the change in my hair color.
It's almost like using a drugstore hair color do not see much difference.
Tripti - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Anne V.
April 10, 2021
Wrong color
POSTED BY:
Anne V.
April 10, 2021
I was pretty specific that I wanted a dark brown with ash to get rid of red. Instead I received a darkish brown with lots of golden and red hues not not ash.. At $30 a pop expected better than box color. Very disappointed.
Anne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica L.
April 10, 2021
Not what I expected
POSTED BY:
Jessica L.
April 10, 2021
The color was not as vibrant as I thought it would be and I was surprised to my grey still popping through, very disappointing! Not sure if I’ll use their product again.
Jessica - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
AnnaMari
April 9, 2021
Was not color ordered
POSTED BY:
AnnaMari
April 9, 2021
Did not color any of my grays and was darker then the color I requested. Very dissatisfied sent email that I was dissatisfied and did not want any more service and was booked and shipped another order with no way to cancel
AnnaMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marielena R.
April 9, 2021
Bit what I asked !!!
POSTED BY:
Marielena R.
April 9, 2021
I asked my hair color to be gold honey.. instead I got an orange head I don't like at all!!!!
Marielena R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Belinda S.
April 9, 2021
Seems to not work for me
POSTED BY:
Belinda S.
April 9, 2021
Im sorry i thought this would work. Please discontine do not take out funds.
Belinda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
S C.
April 9, 2021
Not satisfied
POSTED BY:
S C.
April 9, 2021
Didn’t cover gray around temples and ears. Washed out with rinse
S C. - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Fiona A.
April 9, 2021
Not impressed
POSTED BY:
Fiona A.
April 9, 2021
The smell of the dye is very strong. I opted for medium ash brown and the colour ended up being too light and too red.
It covered the greys for about 2 weeks and then the colour washed off.
I will not repurchase as it is nothing special for the high price. There are cheaper and better options available elsewhere.
Fiona A. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jerrie K.
April 9, 2021
Not even near the color I want
POSTED BY:
Jerrie K.
April 9, 2021
I want red and I am still blonde. Very frustrating
Jerrie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Amy - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Stacy D.
April 8, 2021
Way too dark
POSTED BY:
Stacy D.
April 8, 2021
There is no shine and color looks dull not bright
I think it’s too dark for me and needs to be removed and go back to dark blonde
Stacy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Cheron R.
April 8, 2021
Burned my scalp
POSTED BY:
Cheron R.
April 8, 2021
Need larger ingredient print as I did not see aloe vera in the ingredients until I had lathered my head with your dye. I will never buy again.
Cheron - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lee M.
April 8, 2021
Opposite
POSTED BY:
Lee M.
April 8, 2021
I requested a lighter brown tone with more copper or auburn. Instead I received a darker brown with mahogany/purplish tone. My hair is nearly black now. I was attempting to help the grays blend better- now they are even more apparent than before. Not happy with this purchase.
Lee- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rene B.
April 8, 2021
The Hair color wasn't what I wanted
POSTED BY:
Rene B.
April 8, 2021
the instructions were vague I didn't see how long to keep dye on hair and the color wasn't what I wanted.
Rene - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
John M.
April 8, 2021
Not for me
POSTED BY:
John M.
April 8, 2021
This color did not work for me. I prefer to continuing to visit my local salon for future services. Please cancel my plan immediately.
John - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us! We truly appreciate your feedback.
POSTED BY:
Joey L.
April 8, 2021
Didn't dye but great CS
POSTED BY:
Joey L.
April 8, 2021
Unfortunately the dye didn't colour my hair but I am so impressed with the customer service through online chat and phone. The representitives were so friendly and helped offer me a redye kit but I requested for a refund. Really great packaging and easy to follow instructions, definiately a shame for the colouring
Joey L. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations, however we are pleased to know that you are satisfied with our Customer service. Based on your profile, we see that your concern has now been resolved. Please let us know if there is anything else we can do to help!
POSTED BY:
Abbie L.
April 8, 2021
No Hair Dye
POSTED BY:
Abbie L.
April 8, 2021
I opened my box and it’s missing the hair dye. This company used to be great and now it’s AWFUL!!! This is the 3rd time something is missing from my box in the last year. I’ve been a loyal customer and very patient with previous mistakes, but now I’m done.
Abbie - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie C.
April 7, 2021
Don’t use Demi permanent if trying to grow out grey hair!
POSTED BY:
Jamie C.
April 7, 2021
I decided to grow out my grey hair last spring. My last permanent color was May 1. After 5.5 months of zero color, I consulted esalon about using demi permanent color to help with the demarcation line. I used their product 3 times with the last color 4 months ago. I wash my hair every other day and the color is very much still there even though I’ve washed it roughly 60 times. They said it would wash out completely around 24-28 washes. I am so disappointed that I have lost months of growing out my grey hair. I highly advise against using their demi color if you are trying to grow out your grey hair! Also, why is there no search option in the reviews? How can anyone find anything in over 50,000 reviews? If there was a search option, I would have searched for Demi reviews and likely found that others had similar complaints about the Demi color not washing out.
Kathryn R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda Z.
April 7, 2021
Don’t do red or auburn
POSTED BY:
Amanda Z.
April 7, 2021
I wanted a bright vibrant red, which is practically what my hair already was, it turned my roots copper orange, and the rest brassy red. On top of it that was the worst smelling hair dye I’ve ever used. I do not recommend using this hair color if you want red or auburn
Amanda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Karin M.
April 7, 2021
Fake-Looking Color and harsh chemicals
POSTED BY:
Karin M.
April 7, 2021
Color didn't come out at all like the color I ordered. It's literally a medium version of clown orange. It was supposed be "dark brown copper". Absolutely terrible. The coloring itself was super strong smelling. Going back to Madison Reed!
Karin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Beth S.
April 7, 2021
Not enough grey coverage
POSTED BY:
Beth S.
April 7, 2021
Tried twice, all color washed out within 2 weeks in the front of my hair. It’s not new growth.
Beth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele O.
April 7, 2021
Not satisfied
POSTED BY:
Michele O.
April 7, 2021
It did not even color my gray was very disappointed will not order again
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angel T.
April 7, 2021
Bad
POSTED BY:
Angel T.
April 7, 2021
I tried the company three times and even stripped my hair to bleach blonde and all of the three times my hair turned red. When all I wanted was ash blonde
Angel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer L.
April 7, 2021
I just want to speak with someone!
POSTED BY:
Jennifer L.
April 7, 2021
This particular order was fine. Now, I’m trying to change my hair color & I’m told that I need to place an order first- so, I’m suppose to order & pay for a color that I no longer want, and then have it changed, hoping that the change is what I receive... I do not understand this process at all... I’ll go back to my stylist, at least, I can have a consultation discussion with her prior to paying for it.
Jennifer - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to crafting your next custom blend. Keep an eye on your inbox for more details.
Tammy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Greeneyes0417
April 7, 2021
Not what I expected
POSTED BY:
Greeneyes0417
April 7, 2021
No gray coverage and color did not last. I was excited about trying this product and was left disappointed.
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Frances A.
April 6, 2021
too dark
POSTED BY:
Frances A.
April 6, 2021
this is too dark for me. I think i need a light brown.
Frances- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Katie C.
April 6, 2021
Color was not at all what I expected; ended up multi-colored.
POSTED BY:
Katie C.
April 6, 2021
After my last two colors, which weren't what I was hoping for (first one didn't cover gray at all. I was told it was because it wasn't permanent, so they changed it for the second coloring). This time around, I told them I still needed more gray coverage and that I didn't want the color to be so dark. I got my color and the directions had one color for the roots, which I did, and another color to be applied just below the root line - where I'd applied the root color - and spread throughout the rest of my hair. I followed the directions to a T, wanting to finally have the color I was hoping for. It is SO BAD. The color is not only still just as dark, it now has an orange tinge to it, especially in sunlight. Also, because of the two different colors for roots and the rest of my hair, there is a distinct line where you can see two obviously different colors. I wear a hat almost every time I'm outside now. All I can say is, thank goodness I'm now vaccinated so I can go to my stylist and pay her to fix this. I was very excited at the idea of professional quality at-home hair color, and ended up sorely disappointed. This was a waste of money and time.
Katie- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Susan D.
April 6, 2021
Love the color. Dries out my hair.
POSTED BY:
Susan D.
April 6, 2021
My color was beautiful, but my hair was so dry and brittle afterward.
Susan - We're truly sorry that our color has not fully met your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Bethany K.
April 6, 2021
Definitley dark blonde not medium blonde
POSTED BY:
Bethany K.
April 6, 2021
Average colour. Very even tonal finish. Roots nearest scalp are a bit too warm. Overall colour too dark. A medium ash blonde....looks far more like a dark ash blonde. Which is a shame, because that's a colour thts very blah. Hair feels really dry and coarse now.
Bethany K.- We appreciate your feedback here at eSalon! We are so sorry to hear that you were not happy with the outcome you expected with our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Samantha A.
April 6, 2021
Love the process, don't love the color
POSTED BY:
Samantha A.
April 6, 2021
When my color set arrived, I loved using the product. I thought it was adorable and easy to do. Following the wash out, I feel like my roots are SUPER orange toned and then my ends really didn't show much difference in color.
Samantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sheri K.
April 6, 2021
I wasn't terribly impressed.
POSTED BY:
Sheri K.
April 6, 2021
The process was more difficult that I anticipated and the color was much lighter than I had hoped. How do I stop the subscription?
Hi Sheri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debi B.
April 6, 2021
Custom color set
POSTED BY:
Debi B.
April 6, 2021
I talked to Brianna and told her I wanted a color that they had on their website of a woman pictured. So she asked me to post that picture and to post my picture now currently, I had already posted a picture pre Covid. She said once those were posted she would get my color going and send it out. I was under the impression that she was looking for the pictures and that that would be done. I guess that wasn’t the case. I waited and waited and nothing was done so I called back in and got Pam. She said she was also a colorist. Trying to explain the situation she said she could help, so I trusted her. She said that they would expedite shipping and they did which was great. The colorist ended up being someone else and I didn’t get the color I asked for. I saw that it was medium blonde, I am not medium blonde but then it had extra chemicals that they hadMixed in so I trusted them. You can’t tell until it’s done. I’m a medium blonde now. Was not before.
Debi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
LeAnne B.
April 6, 2021
Previous dye not right
POSTED BY:
LeAnne B.
April 6, 2021
The 2nd to last dye was messed up, I told you and you sent me a free one. My hair has not recovered and is falling out.
LeAnne - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Egidija J.
April 6, 2021
Wrong colour
POSTED BY:
Egidija J.
April 6, 2021
Hi, I am so upset about the color, it could have been mixed somehow while being prepared.
I ordered Copper color. The result was unbelievable - my hair now is dark brown instead of copper.
Egidija
Egidija J. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katherine P.
April 6, 2021
VERY Disappointed
POSTED BY:
Katherine P.
April 6, 2021
It did not cover my gray hair well nor is it consistent colour throughout.
Katherine - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Maria T.
April 6, 2021
First time user
POSTED BY:
Maria T.
April 6, 2021
I ordered a dark plum color. The results were not even close. Also, I didn’t have enough product for my long hair. Bummer.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hazel I.
April 5, 2021
Awful
POSTED BY:
Hazel I.
April 5, 2021
Roots went brown not black even though colour was blue black!!!. Did a patch test and was fine but my scalp is now full of scabs. Have two colours left I can't use waste of money
Hazel I. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deborah M
April 5, 2021
Color
POSTED BY:
Deborah M
April 5, 2021
This color did not cover the gray around the temple. My hair is not as soft as the other times and I smelled ammonia this time.
Deborah - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Saskia N.
April 5, 2021
I am really unhappy.
POSTED BY:
Saskia N.
April 5, 2021
The color does not match the sample I chose and isn't close to what I chose.
Saskia- We truly appreciate your feedback! Upon reviewing your profile, we see that you are already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth P.
April 5, 2021
Not enough for my head
POSTED BY:
Elizabeth P.
April 5, 2021
Great color. However I only had enough to do 3/4 of my whole head.
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and application! We are so sorry to hear that the color was not enough for your whole head. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Trina P.
April 5, 2021
3 strikes your out....I should’ve taken the refund...
POSTED BY:
Trina P.
April 5, 2021
After having the color adjusted, my hair still isn’t black, just an ugly brownish red. Either the product is defective, the color combination is extremely off, or you don’t sell black hair dye. I rather buy box dye from the corner store, at least my hair would be black.
Trina- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer A.
April 4, 2021
Not even close to color chosen
POSTED BY:
Jennifer A.
April 4, 2021
Received and though the product is nice and packaging the color is not what I selected . Also the odor was very strong and burned my eyes.
Jennifer A.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt that the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie L.
April 4, 2021
Made my blonde hair red
POSTED BY:
Stephanie L.
April 4, 2021
Followed directions but still ended up with brassy red hair. I will now have to color my hair brown to cover up the orangey red color.
Stephanie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
bally B.
April 4, 2021
Lovely non toxic
POSTED BY:
bally B.
April 4, 2021
My hair colour did not have any strong smells and did not irritate my scalp. It was very soft & foamy which was nice. But, the only draw back for me is that it did not take too well on my greys, even though i followed the instructions fully, and also would have liked some different tones in the colour ( like in the adverts).
bally B.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Colleen C.
April 4, 2021
Too dark
POSTED BY:
Colleen C.
April 4, 2021
Color was too dark of a red, when I asked for copper red.
Colleen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Malinda K
April 4, 2021
great color very strong ammonia
POSTED BY:
Malinda K
April 4, 2021
Where does the color come from there is a very strong ammonia smell
Malinda - We’re truly apologize for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to further discuss this matter.
POSTED BY:
Mandy W.
April 3, 2021
Don’t order off this company
POSTED BY:
Mandy W.
April 3, 2021
My ash blonde has come out orange, I’ve emailed them this company has done nothing to rectify issue even with numerous emails from myself
Mandy W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carol C.
April 3, 2021
Some Disappointment
POSTED BY:
Carol C.
April 3, 2021
I’ve been using ESalon for a couple of years and I was impressed with my products & hair color. I did have to adjust the shade because it was too bright & coppery. So I had it toned down a bit. It was great at first. But I’ve noticed the past 2 times have not been very good. My grey doesn’t seem to be covering very well and my hair has a sort of a peachy tone. I feel for the price it’s not meeting the high quality it did in the beginning.
Carol - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy W.
April 3, 2021
Didn't cover my gray!
POSTED BY:
Amy W.
April 3, 2021
I was so excited to try this. My sister-in-law recommended it. I was worried about the color, but the color was fine. The problem is that it doesn't work to cover my gray which is why I color! I followed instructions exactly. I was even worried that 30 minutes would be too long and it would damage my hair. I don't think the color did any damage, but if it doesn't cover gray I'm better off with the box for 7.99 at the drug store. I'm sad.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Meghan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Suzanne M.
April 2, 2021
Color
POSTED BY:
Suzanne M.
April 2, 2021
Wrong color darker than normal. I already sent one in. I wasn’t happy with the coverage my gray still was showing thru
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Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
