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This colour has already started to show at my roots and lighten in the most random of places. Initially it had the best results but no idea what has happened and honestly I'm really annoyed as it's been less then a month.
Ishpal G. - Thank you for your feedback. We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aliesha H
May 30, 2021
Crunchy, BLACK hair.
POSTED BY:
Aliesha H
May 30, 2021
I ordered “medium ash brown” for my medium brown hair with coppery/gold tones. I was looking to neutralize the copper and mellow out my tone. I followed the directions to a T and my hair came out BLACK. I am so disappointed. How do I even fix this.
Aliesha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Devi R.
May 30, 2021
Works but a bit darker than I thought
POSTED BY:
Devi R.
May 30, 2021
Tried for the first time today and the grey coverage is about 80% effective which I suppose, is not bad compared so some other products I’ve tried. However my hair feels a bit coarse and dry after the dye job. Not sure this products is better than good quality box dye from the pharmacy. However one good feature is that it doesn’t stain the skin very much.
Devi - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Patti M.
May 29, 2021
Color didn’t hold
POSTED BY:
Patti M.
May 29, 2021
The color was a little too light and didn’t hold. I could see the separation between my grey and the rest of my hair.
Patti - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kimberly S.
May 29, 2021
TERRIBLE!
POSTED BY:
Kimberly S.
May 29, 2021
Will never order again! Little black pieces was in my scalp & hair for weeks, & shed onto my pillow case & clothing, for weeks, until I was able to wash it all out. Will never buy again. Didn't cover grays either!
Kimberly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Annabel F. - Thank you for your feedback ! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Sara T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeannette L.
May 28, 2021
1/3 of bottle of colour was spilled all over the contents of the box
POSTED BY:
Jeannette L.
May 28, 2021
I would like to be reimbursed for my last order that was received much later than scheduled and 1/3 of colour in the bottle had spilled throughout the contents in the box. I have pictures if you’d like verification. Thank you.
Jeannette - We truly apologize that your order arrived damaged. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Norma R.
May 28, 2021
I demand a refund of my money.
POSTED BY:
Norma R.
May 28, 2021
I explicitly asked last time for NO RED and as you can see in the picture, this is the MOST REDDISH color I have ever had, which is really annoying.
I have sent an email, so I really expect a very fast response on this matter.
Norma Rodriguez
Norma R. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eva G.
May 28, 2021
this time did not work well
POSTED BY:
Eva G.
May 28, 2021
I was usually very happy with my hair color but before last order did provide very extensive explanation on what change has been done to my hair (ombre) and that I would like a little help on finding the right color.
I haven't received any answer. I only received a bootle for roots touch up. and the rest? what about the rest of my hair? the roots touch up did turn orangy and too light...
Eva G. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lucy S.
May 28, 2021
Disappointed with grey coverage
POSTED BY:
Lucy S.
May 28, 2021
Followed the instruction and started on the areas with more grey. Let it in for the designated time and grey were not covered well at all.
Lucy S. - We appreciate you reaching out to us here at eSalon! ! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Libby R.
May 28, 2021
Did not cover gray.
POSTED BY:
Libby R.
May 28, 2021
I ordered to cover gray roots and it did not work for my hair.
Libby - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mona L.
May 28, 2021
Still working on adjusting
POSTED BY:
Mona L.
May 28, 2021
The esalon team has made great efforts to accommodate my recent update request so hats off from that respect - though the color is still not where it needs to be - so we’re still working on it.
Mona - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jo Ann P.
May 28, 2021
Color disappeared fast
POSTED BY:
Jo Ann P.
May 28, 2021
Color didn’t cover all my grays plus color didn’t last long two weeks
JoAnn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stefanie R.
May 27, 2021
Slightly darker on ends than I wanted
POSTED BY:
Stefanie R.
May 27, 2021
To avoid the brassiness I encountered on my first try my stylist suggested a slight shade darker to remove golden tones. It came out much darker than the last box did. A bit darker than I wanted.
Stefanie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Cynthia B.
May 27, 2021
GRAYS!!!
POSTED BY:
Cynthia B.
May 27, 2021
For some reason this one has not lasted, my grays are coming back sooner than they normally do. Not satisfied about this.
Cynthia - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Kelly H.
May 27, 2021
Not enough
POSTED BY:
Kelly H.
May 27, 2021
Good product but never seems enough of it for my hair and have to stretch it out so the colour doesn’t last as long as it should
Kelly H. - Thank you for reaching out to us here at eSalon! We are so sorry to hear you don't have enough product for your application. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer P.
May 27, 2021
Didn't do much!
POSTED BY:
Jennifer P.
May 27, 2021
Sad to say my first experience wasn't the greatest. I had high hopes because my hair was actually back to it's original color (dishwater blonde) so I thought going light ash blonde would have been easier than in the past. I asked for light ash blonde, sent a picture and followed the instructions to a T! It barely looks like I did anything. My hair is still what I would call a dark to medium dishwater blonde, not "light" at all. My darkest roots have the peroxide lightened blonde look (brassy) but that's about the only change. On the bright side, being a long time blonde both from a salon and at home, it could have been A LOT worse and I'm glad it did less than expected rather than making my hair crazy bright orange or yellow. The smell wasn't bad for an at home coloring either and even though I have longish hair, I only ended up using one bottle of each instead of two! In the future this color would actually be great for when I try to go more natural in the fall.
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Marilyn P.
May 27, 2021
Wrong color/highlights
POSTED BY:
Marilyn P.
May 27, 2021
I specifically requested alight (golden) brown with No Red highlights! When I followed all the directions, my hair was a dark reddish brown. It covered the 3 inches I had grown out during the pandemic. The tint rinse I used after increased the reddish color. The new shipment that’s yet to arrive is supposed to be applied only to the new roots...I’m afraid I’ll end up with “zebra stripes” on my hair. Terrified to re olor it.
Marilyn - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Angela R.
May 26, 2021
My new color rocks!
POSTED BY:
Angela R.
May 26, 2021
Last week I decided to change my color shade slightly and I went with a beautiful chocolate brown with a touch of mahogany. I used the color last night and OMG I am in love with this color. It's absolutely perfect. Thank you!
EDIT: This review no longer applies. My last color set, with no changes was awful. It gave me lighter hot roots and did not color greys. They sent me a corrected color, and while the color was better, it still no longer does a good job with greys. Sorry e-salon, this is a huge fail and I won't order from you again.
Angela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer A.
May 26, 2021
Complete color miss
POSTED BY:
Jennifer A.
May 26, 2021
I have been coloring my mousy light brown hair a vibrant light to medium red with violet under tones for two years now. I’ve used all methods from box kits at Walmart, crazy expensive salons, and yes even eSalon. I really want to use eSalon but for some reason each time I try the colorist continues to give me a brown shade. I am Not wanting red undertones on a brown base. I include updated photos of my current hair along with the photos I am hoping to attain without returning to my salon. Alas it was another miss. I will be uploading a current photo taken today with my now light brown golden roots on my dimmed, once vibrant red hair.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa H.
May 26, 2021
Wrong Color
POSTED BY:
Lisa H.
May 26, 2021
My choice was too light. Product failed to cover stubborn grays. I need help from ESalon. The order before did a great job but when that one wore out the top of my head was pinkish/purple. So I need a color somewhere between the two orders that I selected.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carmen S.
May 26, 2021
No gray coverage
POSTED BY:
Carmen S.
May 26, 2021
I had the sane issue the first time it didnt cover gray and came out to yellow. This time if didn’t completely cover gray. Would like to cancel
We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vikki K.
May 26, 2021
Unhappy with result
POSTED BY:
Vikki K.
May 26, 2021
I had better hair color from the grocery store. I colored my hair 2 days later my gray was showing. Colored it again when my next order came followed the instructions carefully same result. Dull no shine color that seemed to make my hair grayish
Vikki - We are truly sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandra C.
May 26, 2021
Never Again
POSTED BY:
Sandra C.
May 26, 2021
This was not the color I ordered- my hair is now red and I need to get it OUT.
Please send 2 applications of my color without copper NO COPPER
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angela W.
May 26, 2021
Brassy color
POSTED BY:
Angela W.
May 26, 2021
I ordered a light brown. Unfortunately, the color was brassy. It was described to me by others as looking like a copper, or auburn. Not what I was hoping for.
Angela - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jeanette T.
May 26, 2021
Didn't deliver
POSTED BY:
Jeanette T.
May 26, 2021
I colored my hair and followed instructions as indicated in package; however, the greys were not really well covered. I still had grey hairs that didn't take the color and some that were more like reddish then dark brown. So the claim that covers the greys is not accurately true. I was very disappointed once again.
Jeanette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jamie W.
May 25, 2021
I really wanted to love it!
POSTED BY:
Jamie W.
May 25, 2021
I loved the process, packaging, instructions, ease of use….ALL of it… BUT, the entire purpose was to cover my gray hair. It didn’t cover them, at all. I wish it had worked! I would have been a life long customer based on everything else!
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Darlene G.
May 25, 2021
Grey hair
POSTED BY:
Darlene G.
May 25, 2021
The first time I used this product my hair came out great. Nice color and covered up the grey roots.The second time, 8 weeks later it did not cover the grey.
Darlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer Y.
May 25, 2021
Not impressed
POSTED BY:
Jennifer Y.
May 25, 2021
I used the separate roots and ends colours as instructed and now my roots and ends are different colours. Roots are really purply red and I was aiming for auburn. The ends aren't really the colour I was hoping for either. My hair is dark so I'm not expecting a drastic change but it's just got a vague coppery tint which I don't really like. Having the two different colour bottles made it a total faff in my opinion - I'm used to normal, single bottle at home hair dye which I find far easier to apply - and I won't be purchasing again. Made my hair a little bit softer which is the only positive.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Elsa Gerwin R.
May 25, 2021
Could be better
POSTED BY:
Elsa Gerwin R.
May 25, 2021
I specifically asked not to have red. The brown that I pick highlighted all my hair RED not gold or brown.
Elsa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tracey D.
May 24, 2021
Not for me!
POSTED BY:
Tracey D.
May 24, 2021
This colour system just did not suit my hair. My hair is straight and silky. While I was putting this colour on, I could feel it drying my hair out, it felt like straw. I thought it would get better when I washed it out and conditioned it but it didn’t. My shine was gone, my hair was dull and flat. It took a month of washing my hair every day to get my shine back. Won’t be buying again!
Tracey D. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jennifer L.
May 24, 2021
Plan
POSTED BY:
Jennifer L.
May 24, 2021
I’ve asked twice to be taken off of this plan and they still haven’t done it. I’ve emailed and called and they said they would do it but they haven’t and they are still taking money out of my account! They also don’t pay me back for my shipping which is £5 each time so all together i’ve lost £10 on shipping and another £20 on this stupid hair dye! Sort it out and give me back my money!
Jennifer L. - Thank you for your feedback! Upon reviewing your profile, we see that you have already worked with one of our Team Member to resolve your concern. We're truly sorry for any confusion caused by our promotional emails. Please let us know if there is anything else we can do to help!
POSTED BY:
Manuela S.
May 24, 2021
Great colour service
POSTED BY:
Manuela S.
May 24, 2021
Unfortunately I only gave my colour three stars as I think I waited to long to decide to colour my hair and the colour did not take well at all on my roots. The product is easy to use, packaged beautifully but just did not work on my way too long over due colour, still would recommend it but I will wait until COVID allows my hairdresser to reopen to redo my colour, just don’t want to go to the expense for something that won’t work at this stage on my hair nor risk further damage with another colouring session at home.
Manuela - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maya R.
May 24, 2021
Grey and light
POSTED BY:
Maya R.
May 24, 2021
I just think it needs a little more depth in it to cover the grey as the grey goes very light
Maya R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Barbara M.
May 24, 2021
Color did not match
POSTED BY:
Barbara M.
May 24, 2021
Color was not as expected, over-priced and you get pushed into a subscription
Barbara M. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Susan B
May 24, 2021
No color but gray is gone
POSTED BY:
Susan B
May 24, 2021
Guess my hair is just too dark (what's not gray that is) for this product to come through. Also, way too much color was sent. Had to dump about half.
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jamie B.
May 24, 2021
Awful!!!!
POSTED BY:
Jamie B.
May 24, 2021
I am running to my local salon to fix the horrible color my hair turned after using this product. I literally have pink hair. My whole family are cracking jokes and I hate how it turned out.
Jamie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Ali S.
May 24, 2021
Good color but....
POSTED BY:
Ali S.
May 24, 2021
I liked the color, but I wanted to cover the reddish tones left in my hair by a previous dye. The instructions said to do my roots and then work through ends in the shower for a few minutes, so the roots are great but the ends still have more red in them than I want which is disappointing.
Ali - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Susan B.
May 24, 2021
Doesn't cover roots
POSTED BY:
Susan B.
May 24, 2021
After adjusting my color and being extremely thorough I still have grey roots. Very unhappy. Please reach out to me.
Susan - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine L.
May 23, 2021
Not for me!
POSTED BY:
Christine L.
May 23, 2021
While the colour was nice quality it was never the right shade, so using photos etc just didn’t seem to achieve the personalisation promised.
Christine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen A.
May 23, 2021
Hair fell out!!
POSTED BY:
Karen A.
May 23, 2021
Oh, hell no. I colored my hair and now I’m going bald! I’ve used hair colors at home for 20 years and while sometimes i don’t like the color results, I’ve never had this happen (not even close!). It’s terrible and I’m so angry! I really wish i could upload photos so you can see exactly what it did. It completely fried my hair and I’m now going bald. Very, very angry. Oh, almost forgot! The hair that’s still in my head is broken and split. I have fine, straight hair that is, or was, in perfect condition. I don’t use hair products other than shampoo and conditioners, i don’t use anything with silicone, parabins, sulfates etc and I never use heat. I had very shiny, silky hair with virtually no split ends prior to coloring it. The hair that hasn’t fallen out is now dull, split and bent. A balding, frizzy mess!!!
Karen - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Stefka S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dee D.
May 23, 2021
Not what I wanted
POSTED BY:
Dee D.
May 23, 2021
I wanted a bold purple look so I may gradually work in other colors. After being told my hair was too dark, I bleached it blonde to get more of the purple. Instead I have dark brown which is what I started with... Money wasted. Had to cut the ends of my hair off to cover and damage. 2
Dee - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mitchelly V.
May 23, 2021
Really wrong
POSTED BY:
Mitchelly V.
May 23, 2021
This color supposed to match with my endes and now i have 3 to 4 colors y my hair. Very disappointed.
Mitchelly - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Robin M.
May 23, 2021
Color
POSTED BY:
Robin M.
May 23, 2021
This isn't the color that I requested at all. I asked for the darkest brown with a hint of purple. My roots right now are RED! I'm extremely disappointed.
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
DIANE H.
May 22, 2021
Doesn't cover gray hair
POSTED BY:
DIANE H.
May 22, 2021
I was very excited to use your product, I used it as directed, and ----- no gray coverage at all. My ''part'', on the right side of my head, looks like I never colored my hair. With the price of your product, How can this be? I filled out the questionairre truthfully..... and now I have ''barely'' colored hair. I'm going to have to buy a different brand to cover my gray hair.
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lacey J.
May 22, 2021
Roots and hair ends didn't match
POSTED BY:
Lacey J.
May 22, 2021
I used the kit as directed, using one on the roots and the other on the ends. The color on the roots did not take AT ALL and is still same color while the color on the ends was very vibrant... Very disappointed
Lacey -We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda B.
May 22, 2021
Bit too brassy
POSTED BY:
Linda B.
May 22, 2021
It’s a lovely colour but sadly after a couple of washes it’s gone too orange/brassy
Linda B. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emily K.
May 22, 2021
Didn't match
POSTED BY:
Emily K.
May 22, 2021
Went to cancel and got the impression they were going to send a replacement. Looks like they just updated my profile so the next color comes darker. Faded very fast, not happy with service and lack of communication.
Emily - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Yvette C.
May 21, 2021
Hair dried out, like straw and dull
POSTED BY:
Yvette C.
May 21, 2021
To Whom It May Concern: I don't know if there was a change to the formula this time, but my hair is so dry it feels like straw. I left the color on for 30 minutes as usual. If you could please give me some guidance as to how I can remedy this. I am an otherwise very happy eSalon customer and want to stay with this service. If you could send me some advice as to what to do with this very dry and now dull hair I'd be grateful. My scalp is also a little 'burny' i.e., it tingles and feels a bit hot.
FYI, shortly after I started using the product it began frothing and foaming out of the applicator bottle. I should have photographed it but thought it was just that I'd shaken too vigorously. I use a dish and applicator brush so squeeze the dye into the dish as I need it--not all at once, but in increments.
Thank you,
Yvette
Yvette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Saima H.
May 21, 2021
Didn’t cover my roots.
POSTED BY:
Saima H.
May 21, 2021
This is the second time when I received my order. First time it was perfect. Covered my roots properly. Loved the color. Everything was perfect. But this time it’s totally a different story. When I applied color as per instructions into my roots and leave it little longer then recommended time because my hair takes longer to catch the color. It didn’t work for me at all. As soon as I washed my hair most of the color had gone. Roots were so light in color then my whole head. Seems like I didn’t dye my hair at all. It was our big celebrations and my hair dyed in two tones. I couldn’t get another color on time from other store because of lockdown. I’m extremely upset about wasting my time and money. It all went into garbage
Saima - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Mari P.
May 21, 2021
Turned on ginger!
POSTED BY:
Mari P.
May 21, 2021
I've ordered dark blonde and it came on ginger!!!
Very disappointed
Mari P. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lindsey D.
May 21, 2021
Terrible
POSTED BY:
Lindsey D.
May 21, 2021
This is why I stopped using in the past, my hair is now too light. Everything I had liked about my hair is now gone. It like no one even read what I wrote in my directions. It looks terrible!!!!!!!!
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristin H.
May 21, 2021
Need better gray coverage
POSTED BY:
Kristin H.
May 21, 2021
The hair color I got matched my hair perfectly, but only days after putting color on my roots first my grays are already showing
Kristin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Naima M.
May 20, 2021
Disappointed
POSTED BY:
Naima M.
May 20, 2021
Nice try but I’m just not getting the rich red I want. Your mix is more brown with reddish tones. Plus, the mix smelled too strongly of ammonia and left my hair a little dry. The shampoo and conditioner were nice but skimpy. I have lush, tight curls and super absorbent hair. So, so long. I appreciated the effort.
Naima - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
mary R.
May 20, 2021
Unsatisfied
POSTED BY:
mary R.
May 20, 2021
Gray coverage did not last longer than drugstore brands.
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Giselle M.
May 19, 2021
Colour too dark.
POSTED BY:
Giselle M.
May 19, 2021
This colour is way to dark and just looks brown. Covers grey though. I just put on today and very disappointed. Is too dark for my skin tone and no copper/red colour shows.
Giselle M. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
joan O.
May 19, 2021
Color not there
POSTED BY:
joan O.
May 19, 2021
I still am not getting the color
I want . The color is still too
light ..
Joan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica L.
May 19, 2021
Not the right color
POSTED BY:
Jessica L.
May 19, 2021
The color looks nothing like my previous hair color or like the color on the website.
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debbie P.
May 19, 2021
Washes out
POSTED BY:
Debbie P.
May 19, 2021
I’ve noticed every time I wash my hair the color washes out. Nor permanent
Debbie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
SARA G.
May 19, 2021
It was not the color that I requested
POSTED BY:
SARA G.
May 19, 2021
The instruction was not for the people who do not know how to color their hair. The color was not the one that I expected. The top of my hair was like carrot and the rest of my hair did not get any color during the time that was in instruction. It was %100 Guarantee but I do not know how because even more color can not be a good way for me because I do not like the color that made for me. It was something else, not my request.
Sara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Reba H.
May 18, 2021
Hair falling out!!
POSTED BY:
Reba H.
May 18, 2021
The very first time I used this I had 2 chunks of my hair to fall out. I don't know what happened but I don't think I will be using it anymore. That scared me enough.
Reba - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Annabelle M.
May 18, 2021
Utter disappointment
POSTED BY:
Annabelle M.
May 18, 2021
I filled out the colour questionnaire and sent in my photo - selecting a medium blonde colour for my medium/light brown./auburn hair. I was so excited, I have been wanting to update my colour for a while now and go lighter for summer.
I ordered with a special offer of 2 packs of colour for 10 euros and thought I was #WINNING. However, you can imagine my disappointment that the product took almost 2 weeks to arrive, then when I used the first bottle, making sure I followed all the instructions, washed it out and dryed my hair, there was ZERO change. I tried the second bottle, again following all instructions only to come with the same result, No change in my hair colour. I still have medium/light brown./auburn hair. I remember reading while I was doing the questionnaire and sending in my photo that if the colourist thought there would be an issue with the chosen shade, they would get in touch, nobody did so I was expecting to get my lovely medium blonde hair.
What a shame, I really wanted to like this product and even signed up for the colour plan.
Annabelle M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily S.
May 18, 2021
Left hair feeling soft
POSTED BY:
Emily S.
May 18, 2021
Sent me 2 packages for my long hair which was great but took my sister 2 hours too apply so I recommend dying sections at a time because it's only supposed to stay on the hair for like 15-30 minutes!! Oops
Emily - We’re truly sorry that the application process did not go as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Saidah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Adriana G.
May 17, 2021
On the fence!
POSTED BY:
Adriana G.
May 17, 2021
I want to like this product but so far I’m on the fence about it. Color is beautiful but it does not stay long on gray hair. Some of it fades to gray, some fade to gold. I have dark brown hair. Perhaps I need to change my formula. So far, not impressed!!
Adriana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Grace S.
May 17, 2021
Not what I wanted AT ALL
POSTED BY:
Grace S.
May 17, 2021
This did not do what I wanted at all. We tried to highlight my hair at home with my light ash blonde color that was formulated and instead I got red/orange roots. I’m very disappointed
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda B.
May 17, 2021
Flat non-deminsionable color
POSTED BY:
Linda B.
May 17, 2021
I had my friend who used to work in salon, help me with my coloring. We followed the directions to a T. My hair is a very flat dark brown. Honestly I have had better experiences with an off the shelf product from my local retailer. Very disappointed.
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Gabrielle G.
May 17, 2021
Not all it’s cracked up to be
POSTED BY:
Gabrielle G.
May 17, 2021
During the pandemic i was looking for a way to manage my greys while my hair stylist was unavailable due to reoccurring lockdowns. Then, I stumbled on esalon and figured I’d hit the jackpot - affordable haircare that wouldn’t kill my hair like drugstore dye. I really wanted to love this product, but I just didn’t. I picked a subtle purple because I’m WFH and figured I could experiment. The colour I got was nothing like I ordered... in fact, while it did dye my bathroom purple, it left my hair more of an auburn red. Thought the purple tint rinse would help, but it didn’t. When I contacted esalon to cancel my subscription they offered to send me a revised custom colour at no cost... I still wanted to love them so I gave it a shot. Unfortunately, same result :( not even a hint of purple. Plus, now that it’s been about 4 weeks I’m noticing how bad it fades... I’d honestly rather have greys poking out than what I’ve been left with. Great customer service (hence the 2 star), but I certainly won’t be ordering again.
Gabrielle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Claire P.
May 16, 2021
Not the colour I wanted
POSTED BY:
Claire P.
May 16, 2021
This was supposed to be a medium ash brown, but now I have black hair 😩. Not great 😪
Claire P. Thank you for your feedback. We are so sorry to hear that you were not pleased with the end result of our color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alison A.
May 16, 2021
Truly terrible colour
POSTED BY:
Alison A.
May 16, 2021
Awful product... sent images of my hair and explained in detail the ash dark brown I was looking for. Followed instructions... hair turned ginger/ red... it was terrible. Would not recommend
Alison A. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their results! We are so sorry to hear that we haven’t got it just right with you. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lisa A.
May 16, 2021
Twice and I’m done
POSTED BY:
Lisa A.
May 16, 2021
I’ve used eSalon color twice and was disappointed both times. After all that work and the color didn’t cover my grays adequately. I’ve been coloring my hair for 22 years and never had such a bad result.
Lisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nichole S.
May 16, 2021
Good color but damaging
POSTED BY:
Nichole S.
May 16, 2021
This has been damaging my hair worse than bleach did. The color is at least almost spot on to what I want. The fact that I have to continue using moisturizing stuff after I was it out really hurts. I need to cancel this. I’m over it.
Nichole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We hope to continue helping you find hair perfection!
[email protected] - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Liz O.
May 15, 2021
Very strong smell
POSTED BY:
Liz O.
May 15, 2021
The smell makes may head ache. It's different from the Madison Reed, where the smell is not so overwhelming.
Liz - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Catherine L.
May 15, 2021
Completely wrong colour
POSTED BY:
Catherine L.
May 15, 2021
I wanted an orangey-copper colour, and it came out cherry red/mahogany. It's a completely different colour and shade than what I wanted.
Catherine L. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anne Marie W.
May 14, 2021
Good in a pinch, not for regular use
POSTED BY:
Anne Marie W.
May 14, 2021
I could not make it to the salon because of my busy schedule, so I used this like I did during quarantine. It's good in a bind for a quick fix but not for all the time use if you have stubborn grey. It takes so long (I have a lot of hair) and honestly the grey coverage is not great. My grey is very stubborn around my face and it was barely covered. Only lasted probably one or two washes. I'm glad this is available in a pinch, but my hair needs the salon.
Anne Marie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Wendy C.
May 14, 2021
I did not achieve the colour I had hoped for,
POSTED BY:
Wendy C.
May 14, 2021
Sorry again I did not achieve the colour I had hoped for, still very flat tone, I even purchased Purple rinse, and STILL not even the slightest hint of purple was noticed, hair feels lovely, But think the colour I want can only be achieved in a salon ....
Wendy C. - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can help you with!
POSTED BY:
Kat D.
May 14, 2021
Website ordering and updating my pi
POSTED BY:
Kat D.
May 14, 2021
Your website is so antiquated. Pop ups are horrific. PLEASE create an APP that works better than the website without pop ups and interference with The Chat bubble in my face.
Kat - We’re truly sorry that you had some difficulty with our site. We take our clients' feedback to heart and continue to improve our site and products each and every day. We hope to continue helping you find hair perfection!
Annie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maria T.
May 13, 2021
Beautiful colour but not the advertised
POSTED BY:
Maria T.
May 13, 2021
Beautiful colour but not even close to the one o the chart which is very disappointing, however I liked the colour but not what I wanted also fading way tooooo quickly
Maria T. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Katie O.
May 13, 2021
Not impressed
POSTED BY:
Katie O.
May 13, 2021
This is my second try using this product and I've been thoroughly unimpressed both times. First time I tried it the gray coverage lasted for only a few days. Today I received a bottle for my roots and a bottle for my ends and those two colors do not mesh well and neither are the color I was hoping for.
Katie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lauren S.
May 13, 2021
Uggggh
POSTED BY:
Lauren S.
May 13, 2021
I asked for a neutral dark blonde base. It was too dark (a dark auburn brown) and too red. I told esalon. Their answer was to do highlights the lighten it up. I used their base color 3 times asking for lighter and less red each time. Every time it got darker and more red. And, I only did the roots. But this color spreads down the shaft on its own while you wait the allotted time. They’ve told me there is no way to fix the situation — only to go darker. If I had known that from the beginning, I would have chosen a much lighter base. I’m extremely disappointed with eSalon and my now dark copper hair. Going back to L’Oréal Excellence.
We truly appreciate your feedback, and are so sorry to hear your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts over email. Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle B.
May 13, 2021
Too brassy and light from my roots
POSTED BY:
Danielle B.
May 13, 2021
I need another change because the gray doesn’t take from your products
We’re sorry to hear that your hair color is not covering your greys as expected! Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
BERT W.
May 13, 2021
Did not like the color chosen for me
POSTED BY:
BERT W.
May 13, 2021
I wanted to go much lighter, but they don't give you the option? Instead it became darker than my real hair color? I hated it
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Check your inbox for more details!
POSTED BY:
Amie M.
May 12, 2021
BURNS
POSTED BY:
Amie M.
May 12, 2021
Burned all my head I even did a patch test and I've ended up with gooey scabs all over my scalp. Should of knew because the smell is so so strong. It also left my hair uneven even tho I followed the instructions to a T.
Amie M. - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been, and your color did not turn out as you had hoped. We have reached out to you via email to discuss this matter further. Please keep an eye on your inbox for more details.
Sara C. - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process. Please keep an eye on your inbox for more details.
Lori - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Elaine M.
May 12, 2021
Not impressed
POSTED BY:
Elaine M.
May 12, 2021
I have persevered with this however the colour has really poor staying ability and fades extremely quickly. The rinsing off process is extremely unpleasant as the dye seems to be very high in ammonia/peroxide and although I am not asthmatic it makes me wheeze. Overall since staring using this product my hair has gone down in condition massively and I definitely wouldn’t recommend it
Elaine M.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. We also apologize for any inconvenience caused during the application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tomyco M.
May 11, 2021
Was Not Happy This Time
POSTED BY:
Tomyco M.
May 11, 2021
I must say I was quite disappointed with the results. I wanted it much lighter and I got closer to the color of my hair color that it is now which is burgundy. I'm trying to transition back to blonde. I'm really going to think mighty hard about if I'm going to order another color set.
Tomyco - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Melissa G.
May 11, 2021
Poor Application Directions
POSTED BY:
Melissa G.
May 11, 2021
By insisting in the directions that I begin with the new growth area, it created a hot copper area while the rest of my hair is brown. I look ridiculous. It has a terrible smell and left my hair in horrible condition.
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Samantha Z.
May 11, 2021
Great quality product, but not the right color
POSTED BY:
Samantha Z.
May 11, 2021
The color is only brown, whereas the picture showed a lot more red (copper mahogany). The quality of the product and feel of the hair is great and it is easy to use.
Samantha - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Laura T.
May 11, 2021
Too Dark, not at all blonde
POSTED BY:
Laura T.
May 11, 2021
I never was happy with the color as it is brown, but very pretty on me. I will restart but am afraid I won't be happy with the color again. I want blonde hair and your dye turned me brown so I bleached it off. When I asked you for a toner for my now fully bleached hair you said you don't reccomend I tone my bleached hair. I was confused by that so cancelled my membership. I still need a flattering light to medium blonde toner or hair color
Laura - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susan S.
May 11, 2021
Gray coverage poor
POSTED BY:
Susan S.
May 11, 2021
I followed instructions exactly but still a lot of gray after
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sheila C.
May 11, 2021
I did not like the color.
POSTED BY:
Sheila C.
May 11, 2021
I did not like the color. It looks like a bad ombré, the color didn’t cover all my greys. I truly dislike the look and color.
Sheila - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carrie H.
May 10, 2021
Terrible
POSTED BY:
Carrie H.
May 10, 2021
Did not cover my gray hairs this time. I tried to live chat and email and never got a response. So dissatisfied and disappointed. I have been using this product for almost a year.
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Erin B.
May 10, 2021
Not very happy
POSTED BY:
Erin B.
May 10, 2021
My hair color was more than a let down. The 2nd color was blotchy through my hair. The first color didn't even cover all my grays.
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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