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Kathleen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Renea A.
October 14, 2021
unhappy with this recent hair color order I received
POSTED BY:
Renea A.
October 14, 2021
I was suprised that this time my color came out nearer to brown than my customary light blondish red ( strawberry blond) that I am used to. I am wondering what changed????
Renea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rebecca L.
October 14, 2021
The blue black isn't even black
POSTED BY:
Rebecca L.
October 14, 2021
I requested blue black as my color choice. The last couple of orders I received resulted in dark brown hair at the darkest. And that was not as a result of the color washing out. It was dark brown from Day 1 of dying. It is not black. I sent a request today to change it to THE DARKEST blue black they make. At this point, I feel I could get truer color from a box dye. Hopefully the color will be corrected or this will be my last purchase.
Rebecca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Julie T.
October 13, 2021
too dark
POSTED BY:
Julie T.
October 13, 2021
This recent order is too dark and patchy.
I preferred my first order from Dec 2020, that colour was more appropriate and the coverage was much better.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Carol L.
October 13, 2021
Color is good but my whites are still there
POSTED BY:
Carol L.
October 13, 2021
I followed all the instructions, however my whites are still very much there. Some had darkened a little bit (brownish) but I could clearly see whites/grey hair. The shampoo and conditioner were very good though as it left my hair feeling silky smooth. This didn’t do it for my hair. Canceling subscription after 1st attempt.
Carol - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Molly M.
October 13, 2021
The color was NOT what it wanted
POSTED BY:
Molly M.
October 13, 2021
Not only was it not what I wanted it was even worse than what my hair looked like before :(
Molly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Catherine S.
October 12, 2021
Unsatisfied
POSTED BY:
Catherine S.
October 12, 2021
Don't like the result! I expect ash gray it definitely redesh color! I follow the directions and didn't work well
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jana E.
October 12, 2021
Not as I Expected
POSTED BY:
Jana E.
October 12, 2021
I usually love my hair color; however, this time not so much. I requested a deeper reddish/brown but it came out much more brown with very little red. The color was not as vibrant as I usually get from my order. Also, I requested more gray coverage but got even less. The color faded much faster as well. I have always been happy but was disappointed with the outcome this shipment. I have requested a color adjustment, more gray coverage, and a longer-lasting result. We shall see how this one turns out.
Jana - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
dana b
October 11, 2021
Grays
POSTED BY:
dana b
October 11, 2021
I've been gettin my personalized color kit for 7 years. I love the color, it looks so natural. But I have had problems with the grays showing is just 3 to 4 weeks. I would go months before a gray would show when I first started using Esalon. Did you change your formula?
Dana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Nancy - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Nancy W.
October 11, 2021
Response to first use of product. I don't really want this published.
POSTED BY:
Nancy W.
October 11, 2021
I received the order Oct 5th. I used it the same day. The color did not cover my gray and my hair was dry and almost frizzy afterwards. I am not happy with the product and don't want any further deliveries.
Please confirm that you are canceling any future deliveries and refunding my money. Thankyou. Nancy Weddle
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marie N.
October 11, 2021
Hair color
POSTED BY:
Marie N.
October 11, 2021
Too light. Disappointed with it. Second time ordered from you. About 2 years ago, the color was so much better.
Marie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda T.
October 11, 2021
Too Dark
POSTED BY:
Amanda T.
October 11, 2021
It matched my current hair color very well, but I wanted this color to be lighter.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Pauline E.
October 11, 2021
First time colour, a little too 'Gold'....
POSTED BY:
Pauline E.
October 11, 2021
My first custom colour turned out too warm.... very gold, even a little brassy. I wanted it to be very cool ash. I'm still working with it... trying to wash it out a little and adding a little purple shampoo.
Pauline - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Tiffany R.
October 9, 2021
Over all a great product!
POSTED BY:
Tiffany R.
October 9, 2021
I absolutely love this product. It left my hair so soft and shiny. However, I am not 100% pleased with the color. It is too dark for my complexion and eye color.
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Linda R.
October 9, 2021
bad batch of color maybe not satisfied
POSTED BY:
Linda R.
October 9, 2021
Just wanted to let you know I'm not happy or satisfied with my last color package. I have explained over the phone and by email. I either need a refund for my last color or the next order at no charge to me. Please let me know what you decide. If no refund or a free color then you can cancel my account.
Thank you..............Linda Ross
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Suzanne L.
October 9, 2021
Terrible colour
POSTED BY:
Suzanne L.
October 9, 2021
My main request was to neutralise the red in my hair as my roots were dark with grey and the rest of ny hair was brown/red/ginger (wishy washy). I've waited months to do this, took my time to apply colour as guidance stated and now I've roots that match the other and I hate it 🙄 it looks redder than ever!
Suzanne L.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tomara R.
October 8, 2021
What happened!?
POSTED BY:
Tomara R.
October 8, 2021
I've been using eSalon for over 2 years... loved it still do to a point. My last shipment was a weird one to say the least..I mixed my dye as always... this time it got hot?! Quickly??!! I went to grab my towel (typically what I do) came back (under 2 minutes) it exploded! All over my vanity in bathroom!! I scooped up what I could and placed on my hair needless to say no coloring took place... however it definitely colored my vanity! ! It's ruined... along with my lovely (sarcasm here!) Gray hair for the next 5 weeks.... upset because I've never experienced this with this hair dye or any other I've used before...
Tomara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa E.
October 8, 2021
Not sure I get the hype
POSTED BY:
Melissa E.
October 8, 2021
Still didn’t cover grays. I don’t have many, probably 5 grays hairs on my hairline. They roughly covered 3 initially and the coverage that was provided lasted less than a week.
Melissa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary A.
October 8, 2021
Color treated hair
POSTED BY:
Mary A.
October 8, 2021
I really love the hair color, leaves my hair looking and feeling nice. But the reason I only gave it three stars is because my gray hair doesn’t stay covered for very long, the gray starts showing by the third wash 👎.. slowly it starts creeping out with every wash.. Sincerely Mary A.
Mary - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Liza B.
October 8, 2021
Didn’t cover my grays! :(
POSTED BY:
Liza B.
October 8, 2021
I’m so disappointed! First of all the color is off, too orange & fake looking & secondly after very precise work & time spent covering every strand, my entire frame of my face did not take to the color & all of my grays are still there, it looks terrible. Who knows what the back looks like because I cannot see it. I’m just frustrated & won’t be ordering the product again.
Lisa - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Teresa C.
October 8, 2021
The darker color
POSTED BY:
Teresa C.
October 8, 2021
It didn’t darken my roots like the previous color I had. It tinted them but I could still see the line of what was grey, but as a light brown. Weird because I had changed to a darker color and the color before hand always did better.
Teresa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
Robin - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashlei R.
October 6, 2021
Disappointed
POSTED BY:
Ashlei R.
October 6, 2021
I loved the color, and the service but the grey coverage was super disappointing. Even with a stronger formula and longer process time my roots were visibly lighter in sunlight and grey was showing after 2 shampoos.
Ashlei - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alaina P.
October 5, 2021
Color Review
POSTED BY:
Alaina P.
October 5, 2021
The color was a bit more copper than I would have liked.
Alaina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Brianna M.
October 5, 2021
I wanted to match my roots
POSTED BY:
Brianna M.
October 5, 2021
I joined Esalon to get a professional opinion on matching my roots. I wanted to cover up the orange red blonde balayage that I previously had.
I sent in pictures and the beautician messaged me what I would be receiving only!
She didn't ask me more about what color I wanted, didn't send me pictures of the color I would be receiving.
When I got the box I opened it and it was very nicely packaged so I went ahead and used the color.
To my horror the dark brown made my hair black it did not match my roots and I did not color my roots because I wanted to see how big of a difference the color was.
The color had to be three shades darker than my original hair color. There is no way I can bleach my hair to remove the hideous color, it'll be over processed and fall out. I have to live with this horrible color until it fades.
I messaged the e salon team and told them what happened and I sent in pictures and the only thing they could say was We will credit your account.
Do they honestly think I will use them ever again! I have more luck going to Sally's beauty supply store picking up my own color and doing my hair that way.
Save your money and do it yourself at Sally's.
Brianna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lisa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tara B.
October 4, 2021
Bad color?
POSTED BY:
Tara B.
October 4, 2021
My hair literally looks green, it's not blonde at all, more like a light ash green/brown and ZERO Grey coverage. My grey looks worse now that I colored.
Tara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marsha L.
October 4, 2021
Product was very drying on my hair.
POSTED BY:
Marsha L.
October 4, 2021
Not exactly what I was expecting. I followed the directions to the "t". First of all the color did not cover my grey hair. I am only showing grey around the hairline, but it did not cover the grey. Second of all, my hair ended up Very dry and it broke. I was going to use the high light package that I purchased, but decided not to as my hair was breaking and very dry. Then I received notice that my next shipment was "on its way". I rec'd the message on a Saturday. I called immediately on Monday AM to cancel and was told my shipment was already on the way. I did not have sufficient time to cancel this shipment. Now I will have to return product and STILL PAY FOR SHIPPING. I'm not a happy camper!!!!
Marsha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Adalie
October 3, 2021
Too dark
POSTED BY:
Adalie
October 3, 2021
I ordered dark brown for Fall. I put it on my dirty blonde hair and it came out black. I was sad cause looking forward to a dark brown but came out more black the dark brown. It was black with burgundy color. Otherwise very nice quality and product went on nice.
Adalie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Missy W.
October 3, 2021
Color
POSTED BY:
Missy W.
October 3, 2021
I am not happy with the color. My hair turned pinkish red.
MIssy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bailey M.
October 2, 2021
Not enough coverage
POSTED BY:
Bailey M.
October 2, 2021
I expressed how I have red undertones and want to cover them up. My personalized hair color covered up my red undertones a little, but they are still very, distinctly present… to the point that my boyfriend couldn’t tell a difference.
Bailey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Nicole - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lisa W.
October 1, 2021
Great Color; Not Lasting As Long As Before
POSTED BY:
Lisa W.
October 1, 2021
I love your company, your Colorists, & have loved your product for a few years now. That is until these past few kits. Your color always lasted extremely well but not anymore. Within 3 weeks the white hairs are white again. Your formula change was not a good idea. Not only does the color not last, my hair does not have the shine & softness it's always had with your kit. Why did you mess up a great product?
Your Colorists are great, they've matched my natural red hair perfectly. Now, with your color not lasting even a month I don't know what to do. I do not want to over dye & damage my hair. I also do not want to see white hairs. PLEASE GO BACK TO YOUR PREVIOUS FORMULA!!
Thank You, Lisa W.
Lisa - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
donna S.
October 1, 2021
Feel like nobody listens
POSTED BY:
donna S.
October 1, 2021
I complained and complained about orangish tones and no matter how many times I complained..i still get same results. I give up on esalon. I can buy 5 dollar hair color and get orange tones. So disappointed.
Donna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Cynthia P.
October 1, 2021
Color didn’t take
POSTED BY:
Cynthia P.
October 1, 2021
I followed the instructions step by step it didn’t cover my grey hair at all
Cynthia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Karen P.
October 1, 2021
Wrong color
POSTED BY:
Karen P.
October 1, 2021
I had asked for my custom color to be light brown with a blonde highlights and I received a medium brown....not happy with it this color. Maybe y'all can make this right. I have been a satisfied customer since 2019 until now. I'm trying this again.
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Angel J.
October 1, 2021
It broke off my ends and Dried my hair out completely
POSTED BY:
Angel J.
October 1, 2021
Dried my hair out completely. I’m so sorry I wanted to love this , but Mediocre product I followed every instruction by the letter. The color was pretty . not what I wanted but I expected that was ordering something online? ! I just didn’t expect it to dry my hair out so bad!! sorry won’t order again
Angel - We’re so sorry to hear that you were disappointed by the results of your application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jana L. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Margaret M.
September 30, 2021
I never received my order so would not recommend esalon
Margaret M. Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Victoria H.
September 30, 2021
Wrong color
POSTED BY:
Victoria H.
September 30, 2021
Much darker than requested. More red tones than last time. Not sure why the color changed. Also, this color failed to color my roots at all. Thinking of cancelling subscription.
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kerry S.
September 29, 2021
All had leaked in box
POSTED BY:
Kerry S.
September 29, 2021
Didn't use it. When I opened packaging one of the bottles had leaked in box, so couldn't use it.
Kerry S. - Thank you for contacting us. We are so sorry to hear your order arrived damaged. We have reached out to you via email to remedying this situation, so please keep an eye on your inbox for more details!
POSTED BY:
Marlee S.
September 29, 2021
Color didn’t last
POSTED BY:
Marlee S.
September 29, 2021
I was really surprised that the color washed out in two weeks! Color lasted almost 4 on the previous treatment. Kind of disappointing.
Marlee - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Autumn J.
September 28, 2021
Color was awful
POSTED BY:
Autumn J.
September 28, 2021
I’ve been dying my hair a long time and it’s especially hard to screw up my hair but this hair color has done just that. I ordered darkest brown + violet explaining I hate a lot of red and my hair turned 3 shades lighter on roots and looks horrible. I tried using the extra bottle of color to fix and it did same thing. My roots are now blonde and red and I absolutely hate it. Cancelling and would not recommend this to anyone
Autumn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda T.
September 28, 2021
Awful
POSTED BY:
Amanda T.
September 28, 2021
This colour made my hair so dry ! I did not get the colour I wanted . I am not happy a wish for a refund a to cancel my subscription!
Amanda T. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
christina S.
September 28, 2021
like coverage and color. need better conditioning. hair is dry, frizzy, breaking
POSTED BY:
christina S.
September 28, 2021
Like coverage and color, but my hair is dry, frizzy and breaking
Christina - We truly appreciate your feedback! e take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Radika S.
September 28, 2021
custom color
POSTED BY:
Radika S.
September 28, 2021
The smell of peroxide was pretty strong in the last couple of orders. Also my hair is more frizzy after the coloring.
Suggestions welcome.
Radika - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Karolina R.
September 27, 2021
Big mistake
POSTED BY:
Karolina R.
September 27, 2021
It was the biggest mistake I've ever made to order personalised color. I am blond and usually going for light highlights or Bright warm colours. I decided to order from this company as it looked legit. Turned out that color they sent me was red instead of light blond. Not only this - dye almost burned my scalp. I would not recommend it to anyone. Deleting my account.
Karolina R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gloria C.
September 27, 2021
Not covering gray
POSTED BY:
Gloria C.
September 27, 2021
This formulation did not covering my gray even though i left it on longer.
Gloria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Debra B.
September 27, 2021
Awful
POSTED BY:
Debra B.
September 27, 2021
I ordered dark blonde and now I’m flat really dark brown and my hair is like straw.
Debra B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gaynor
September 26, 2021
Disappointed
POSTED BY:
Gaynor
September 26, 2021
Orded this in medium blonde and my roots are red think I will stick to my supermarket next time or my hairdressers looks horrendous complete waste of money and got to dye it again now won't be ordering again from here one really angry upset customer here (ب_ب)
Gaynor - Thank you for your feedback. We’re truly sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Rebecca K.
September 26, 2021
Even out my color
POSTED BY:
Rebecca K.
September 26, 2021
It evened out my bleach blonde and medium brown roots for a few weeks. Definitely need a touch up soon luckily I’m getting another color from them in a week
Rebecca - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon
Denine - Thank you for your feedback. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Fabienne - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Addie S.
September 24, 2021
It’s brown
POSTED BY:
Addie S.
September 24, 2021
I have been confused about why the root color is brown and the strand color is red when I wanted red hair. I worked with it a few times trying to do it their way but always ended up blotchy. This time while I was coloring my roots I decided to pull the remaining through my hair to freshen up my color. My hair is brown. I don’t want brown hair. I think this is too complicated for me and just not the right fit.
Addie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Virginia V.
September 23, 2021
Ammonia is too strong
POSTED BY:
Virginia V.
September 23, 2021
Ammonia si too strong. I'm not interested to buy again any of your product.
Virginia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deborah M.
September 22, 2021
Grays still there
POSTED BY:
Deborah M.
September 22, 2021
I have changed my color and followed instructions and my grays are still there.
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Thuy
September 22, 2021
I was trying to color my hair not keep it the same
POSTED BY:
Thuy
September 22, 2021
I've already bleached my own hair I just was looking for a new dye but it's just my bleached color now
Thuy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.
POSTED BY:
KT R.
September 22, 2021
TOO STRONG FOR MY HAIR
POSTED BY:
KT R.
September 22, 2021
I color often, and baby my hair with masks, leave in conditioners and UVA products. This was way to strong for me even in just the teeny time allowed for ends. Now the ends are fried. I want to cancel any further shipments. Thanks anyways.
KT - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Catherine W.
September 21, 2021
Product never arrived
POSTED BY:
Catherine W.
September 21, 2021
I’ve been asked to review a product that never arrived
Catherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
stephanie C.
September 21, 2021
disappointed
POSTED BY:
stephanie C.
September 21, 2021
something about this bottle and the color that wont cover my gray roots. I always keep alittle for just in case and no matter what this batch just wont. I have tried to cover my roots several times but no coverage.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Deborah S.
September 21, 2021
Never buying again
POSTED BY:
Deborah S.
September 21, 2021
The sent free set but still didn’t give me any color. The smell was more harsh this time.
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa G.
September 21, 2021
Disappointed
POSTED BY:
Lisa G.
September 21, 2021
I wanted to like this but am disappointed both in the colour and in the coverage. The colour is more brown than I wanted (going for copper) and the ends did not turn out the same colour as the rooms - quite different. I am now going to have to get my hair professionally fixed.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amanda J.
September 20, 2021
Color faded after a week
POSTED BY:
Amanda J.
September 20, 2021
I keep trying but this color doesn't like my hair!
Amanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Yenima - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Chantelle G.
September 20, 2021
Ordered a Medium Blonde Hair Went Dark Brown
POSTED BY:
Chantelle G.
September 20, 2021
I ordered a medium blonde to lighten my hair. As the colour was developing, I noticed that my hair was going darker and darker. When I rinsed my hair out, I was surprised to find that my hair went dark brown NOT blonde. I am very disappointed and found this product to be a huge waste of money. Will not be buying again.
Chantelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lisa S.
September 20, 2021
No color change and no gray coverage
POSTED BY:
Lisa S.
September 20, 2021
My color remained EXACTLY the same and no gray coverage AT ALL. I've never experienced anything like it with a hair color before.
Lisa - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Nancy B.
September 20, 2021
Bottle leaked
POSTED BY:
Nancy B.
September 20, 2021
The color didn’t last very long. I don’t know if it was because the bottle came not sealed so there wasn’t enough product in it or another reason. I have pictures of the mess if you would like them. Thank you for your time.
Nancy - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Victoria P.
September 20, 2021
No gray coverage
POSTED BY:
Victoria P.
September 20, 2021
I had them adjust my color because the grays weren’t getting covered by these colors. And now that it’s been adjusted it’s worse you can see my grays all over the place now.
Victoria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel L.
September 20, 2021
Cover wasn't very good
POSTED BY:
Rachel L.
September 20, 2021
I was not happy it did not do a very good job of covering my gray. I did the area with the gray let it set longer then did the rest of my hair. Not happy with this batch of color.
Rachel - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kristin K.
September 19, 2021
Do not use
POSTED BY:
Kristin K.
September 19, 2021
Turned my hair really gold had to go to a salon to fix it !! It also made my hair feel like hay and rubberywjen wet!! Do not purchase save your hair !!!
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Denise - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Rebecca G.
September 18, 2021
Not correct.
POSTED BY:
Rebecca G.
September 18, 2021
So, I’ve always dyed my own hair but decided I wanted better hair dye. This was my second box. I’m supposed to have black hair dye but my roots are red? Which is confusing because my natural hair is dark brown. Super disappointed considering the price. I wish it would let me post a picture of the ends of my hair vs the roots..
Rebecca - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Disha D.
September 17, 2021
Too disappointed. Would never buy it again!
POSTED BY:
Disha D.
September 17, 2021
I saw the good reviews and thought to give it a try. I have black hair and some gray hair. The color (copper mahogany)itself was really nice but I was really disappointed with the coverage. Followed the process 100% but still, my gray hair wasn't covered at all. My black hair has really nice color but what's the point for color if it doesn't cover gray hair. Really disappointed.
Disha - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Elizabeth M.
September 17, 2021
A little too dark
POSTED BY:
Elizabeth M.
September 17, 2021
I have tried eSalon’s ash blonde demi-permanent color twice now on my level 8 hair.. The first time was eSalon’s 8.1 medium ash blonde, which turned out like a level 6-7 light brown on me. It washed out eventually after using a whole bottle of clarifying shampoo. I alerted eSalon and they adjusted the next order to 9,1 ash blonde which I tried a month later. It wasn’t as dark, but on me it still turned out about a level 7. They were both pretty colors, but darker than I was looking for. Maybe demi-permanent color just doesn’t work on me.
Elizabeth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jill L.
September 16, 2021
No auto sign up
POSTED BY:
Jill L.
September 16, 2021
I did not want to sign up for automatic sending of product. When I first ordered I wanted to see if I even like the product, and before long I was receiving package way too often. This pissed me off because I am being charged for shit I dont need or want.
Jill - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
CARMEN M.
September 16, 2021
grey coverage
POSTED BY:
CARMEN M.
September 16, 2021
color was spot on, but the grey coverage was not good
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Helen J.
September 16, 2021
WANT TO CANCEL BUT NOT SURE
POSTED BY:
Helen J.
September 16, 2021
I AM THINKING OF CANCELING AS THE COLOR IS NOT COVERING MY GREY HAIR
Helen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
SHARON K.
September 15, 2021
Disappointed this time.
POSTED BY:
SHARON K.
September 15, 2021
It’s only been 2 weeks after coloring only the roots and always do my grey first. Grey is already showing. What’s wrong?
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
gisela A.
September 15, 2021
DANGER
POSTED BY:
gisela A.
September 15, 2021
i don't know if this batch that i got was a new mix but i left it on my bathroom cart for 15 minutes only to come back and find all the contents completely oozed out of the bottle and unto my cart, which is now damaged. i tried to salvage whatever i could scoop up and tried to color my hair, immediately my eyes started to burn and tear up, and the smell of ammonia was overbearing, not to mention that i started to get sick to my stomach. I immediately washed it out of my hair. I should also mention that my son used the bathroom and told me that he felt like he was going to throw up while using the bathroom, i didn't put two and two together until i went in there and i started to feel this as well. I am cancelling my subscription immediately and going back to what i used before which never gave me any side effects at all. Highly disappointed. And i hope i don't have any lingering side effects from this. I hope if anyone reads this in hopes of trying this product, they will reconsider purchasing from this company.
Gisela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen B.
September 14, 2021
didnt get it
POSTED BY:
Helen B.
September 14, 2021
It is now 3 weeks since it was shipped (informed it has been shipped by email) and I have not received it. I would like to cancel my account and I cannot see how you do this.
Helen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kirsty W.
September 13, 2021
Colour
POSTED BY:
Kirsty W.
September 13, 2021
Colour was never bright or left hair shiny. Never much depth. And Grey's would show within 10 days of application, 3-4 washes
Danielle - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Pam W. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa D.
September 12, 2021
Won’t buy again
POSTED BY:
Melissa D.
September 12, 2021
The color I received was nowhere near what I wanted. I do understand that can happen based on many things so that I could have dealt with. But… I followed instructions and by a week from the day I colored my hair roots around my face were already gray! This product also dried my hair out horribly. So disappointing! Back to my drug store brand I go.
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Arthur M.
September 12, 2021
Product fails
POSTED BY:
Arthur M.
September 12, 2021
The color chosen was not as described in the picture I selected. The red was not present, only a very unpleasant blond. I also found no place I could activate the "Guarantee".
I would not have given one star, but you forced me.
Arthur - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Siena T.
September 12, 2021
My review
POSTED BY:
Siena T.
September 12, 2021
Still not the colour I ordered. It was a little bit lighter then last time. Still super red.
Siena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Laurie R.
September 11, 2021
roots darker then before
POSTED BY:
Laurie R.
September 11, 2021
I asked for a lighter shade and when I colored my roots only as directed my roots came out darker then they were'
before I colored
Laurie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kristin T.
September 10, 2021
Color set
POSTED BY:
Kristin T.
September 10, 2021
Was way to dark for an medium ash brown. My hair turned out black and red with both products together
Kristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ma Angelyn D.
September 10, 2021
Darker color than my usual hair
POSTED BY:
Ma Angelyn D.
September 10, 2021
I have specifically informed them that i want to go ash brown they said its not doable but they can ho a shade lighter from what my current color is. I was fine with this . Did my color today and it turned black! Black! The communication was fine but the outcome is not. I was very precise to let them know that i do not want yi put chemicals on my hair if they will not be able to give me a good outcome. But still i have this black hair now. Not happy at all.
Ma Angelyn D. - Thank you for reaching out to us. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Erika G.
September 9, 2021
Too red
POSTED BY:
Erika G.
September 9, 2021
No matter what mix you all make it comes out too red and this time it was even more red. I've been asking for ash/neutral medium brown and it's just too red.
Erika - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Patti T.
September 9, 2021
Orange roots
POSTED BY:
Patti T.
September 9, 2021
I have been using the same color for a while. Only this time, it turned my roots bright orange. I should have known something was different when it mixed up a dark gray instead of the usual light brown.
Patti - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tanya D.
September 9, 2021
Extremely disappointed
POSTED BY:
Tanya D.
September 9, 2021
The last dye I received was too light. I think it was mixed wrong. My roots ended up light brown instead of dark brown to match the rest of my hair. I had to buy hair dye from a beauty supply to fix it.
Need better gray coverage. My grays will reappear after the second wash after dying with this dye. I have mentioned this before and no improvements have been made.
Tanya - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Hosai W.
September 9, 2021
Didn’t work for me
POSTED BY:
Hosai W.
September 9, 2021
I heard good reviews so thought yo try. However it didn’t work for multiple reasons, the color had redish undertone, it didn’t cover my grays at all.
The smell is very intense too so i will be canceling.
Hosai - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kelly B.
September 9, 2021
This site will not allow me to cancel
POSTED BY:
Kelly B.
September 9, 2021
Cannot cancel my order...follow listed direction and wont work. This is some BS
Kelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon K.
September 9, 2021
Terrible flat chalky grocery store color
POSTED BY:
Shannon K.
September 9, 2021
Wowwww, this color was bad. My ends were literally matte black. The Demi has faded, expected, but to a terrible brassy color. I asked to reformulate and was given the same color? And instructions to only color my roots? So I should leave the mid length brassy, die the roots chalky black. Great solution! Time to call the professionals and get a real hair color.
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica N.
September 9, 2021
Fading
POSTED BY:
Jessica N.
September 9, 2021
This color appears to be fading and it is not as dark as expected.
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Liz D.
September 8, 2021
Terrible to deal with
POSTED BY:
Liz D.
September 8, 2021
I only wanted to try the colour once but Ive been sent another one and asked to pay customs charge of almost €10
I've tried to cancel after first order but website is so difficult to use and option not there to cancel.
Would not reccomend this company. No reply from previous contact made to stop future orders being sent. To it looks like a bit if a scam.
Liz D. - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
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