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The color was not as dark as I hoped. It was not even close to the picture that I sent. Also, it faded very quickly. I’m going to put the same color back on it one more time to see if it grows on me.
Tonya - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kirsty W.
December 9, 2021
Ends and roots
POSTED BY:
Kirsty W.
December 9, 2021
Every other month you should receive a free ends refresher. As I need it every month I am being charged every month instead of receiving a free one every other. The colour fades to quickly to not require and ends application. My box this month said my ends refresher was free however i was charged. Difficult service when trying to speak with customer service.
Kirsty W. - Thank you for taking the time to share your feedback with us.! We apologize for the disappointing experience you have had with our personalized hair colour. We're always looking to improve our service and products, and truly value everything our clients say. We look forward to providing you with a product that will better suit your needs. Please keep an eye on your inbox for more details.
POSTED BY:
Eric G.
December 8, 2021
Bad Red
POSTED BY:
Eric G.
December 8, 2021
Normally I love my color, I don't know what happened this time but my roots are not even black they are a red.I cored the same way that I have done every time.One of the colorists did something wrong..
Eric - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen S.
December 8, 2021
Not happy
POSTED BY:
Karen S.
December 8, 2021
The only thing that was nice, was the color was prepped. I didn't get complements about the shine. From my experience it's needing to order more products to keep the grey away when I want to be able to use product and it keeps grey away longer. I don't want to keep apply product especially after a few weeks.
The other half of the problem is I had an order that I was able to get a full refund back on that I returned. Another order was sent when I tried to cancel and I couldn't get my full refund when I did previously try to cancel before shipped. I don't like the automatic sent, technically due to financial budgeting. The talk about eSalon which is why I tried it, was because it keeps greys away longer. That is not the case.
Karen - We’re truly sorry that our color experience did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
MICHAELA W.
December 7, 2021
Burns
POSTED BY:
MICHAELA W.
December 7, 2021
It burned my head like the entire time the dye was on. The colorist gave me exactly what i didnt want which was a coppery red. This is more ginger looking then red i hate it
Michaela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mayra S.
December 6, 2021
color
POSTED BY:
Mayra S.
December 6, 2021
Sorry, I have to give you a low rating because your website claimed a colorist will look at the picture I sent and read the message I sent with a description of my hair and it included what I wanted to accomplish with your product. It was obviously not looked at or read, evident by what you sent. I returned the product and your not even returning my money so I can give it another chance. It is unfortunate because I do my hair at home and some of my friends, thanks for you time.
Mayra- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Donyella F.
December 5, 2021
Can never reach anyone to talk cause there's no phone number@
POSTED BY:
Donyella F.
December 5, 2021
Funny thing is I canceled everything about 2 months ago!! I was actually able to talk to a person wanting to know why I canceled!!! But I couldn't reach anyone when I had questions....And I just got charged 46.00 for the very same products that I canceled!!! And once again I can't reach anyone to get my money back... and that's my Christmas money you took from my kids!!! The thing is I really loved the products, but you constantly raised the prices, and sent me products that I didn't order, but I was charged for them!! This company is the most frustrating company that I have ever dealt with!! I can't even call you to get this issue resolved.
Donyella - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tayloe M.
December 4, 2021
Asked to be golden red...not dark dark brown
POSTED BY:
Tayloe M.
December 4, 2021
Did my colors get switched? Dear god. I followed directions...nothing prepared me to be a completely different color. I look like I'm trying to evade the authorities. E-Salon fail.
Tayloe - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Teresa M.
December 3, 2021
Color not lasting
POSTED BY:
Teresa M.
December 3, 2021
I have been a customer since 2018, my color always lasted better than what the salon used, but now after 3 weeks the grays are showing, it always lasted at least six weeks, what’s up?
Hi Teresa, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly value your feedback and we look forward to crafting the perfect customized formulation for you!
POSTED BY:
Lourie C.
December 3, 2021
Wrong color
POSTED BY:
Lourie C.
December 3, 2021
You sent the wrong product. I had changed my order to a light brown. I got medium brown 20V.
Assumed it was right and used it. Oh well....
Hey Lourie, we appreciate you taking the time out of your day to review your hair color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia S.
December 3, 2021
Too dark
POSTED BY:
Cynthia S.
December 3, 2021
Almost black and the chemicals made my hair fall out. Will not use again.
Cynthia - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ellen R.
December 3, 2021
Poor color match
POSTED BY:
Ellen R.
December 3, 2021
Root application was lighter than current color. Orange looking and unattractive.
Ellen - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Adina E.
December 2, 2021
Red undertones
POSTED BY:
Adina E.
December 2, 2021
Awful! It's orange... and didn't cover grays at all.
Ashley - We're sorry to hear that you were disappointed by the gray coverage of your recent color application! Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Lydia C.
December 2, 2021
No coverage
POSTED BY:
Lydia C.
December 2, 2021
Lydia's gray hair didn't get the color. Followed all instructions to the T. Will cancel subscription.
Hi Lydia, we are very saddened to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tammy G.
December 2, 2021
Color
POSTED BY:
Tammy G.
December 2, 2021
Not exactly the color I wanted. I keep saying think Sharon Osbourne red there's a little too much Brown in the color it needs to be more vibrant red but not orange red blue base red and I'm not sure what the pro part has to do with anything.
Tammy- We never like to hear that our customers are even the slightest bit unhappy with their color, which is why we have a Color Happiness Guarantee! Please lookout for an email coming your way so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Hellen J.
December 2, 2021
another catastrophic session
POSTED BY:
Hellen J.
December 2, 2021
I complained about the new dye over six months ago and cancelled the sequential orders. After thinking my complaint was heard |I resumed the order. and my hair has fallen off, my head is on fire. I do not want to continue with this chemical again.
Hellen - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Dana V.
December 1, 2021
Uneven and Way Too Dark
POSTED BY:
Dana V.
December 1, 2021
I am devastated by the outcome of my hair, I followed the instructions step by step. I was sent two different color dyes for my roots and ends! I look like a clown who’s hair color was botched! Two different shades and the ends of my hair is SOOOO incredibly dark and ORANGE!
Dana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Meghan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kristina L.
December 1, 2021
Brassy
POSTED BY:
Kristina L.
December 1, 2021
I had the original color adjusted because of brassy roots. Yet again I have brassy roots that I can’t get rid of. Plus my hair began to break off at the roots!!
Kristina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jackie T.
December 1, 2021
Caused a very itchy scalp!
POSTED BY:
Jackie T.
December 1, 2021
Why is the 2nd delivery automatically charged to my account and why is it DOUBLE?
Jackie - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Elizabeth S.
November 30, 2021
Always the wrong color
POSTED BY:
Elizabeth S.
November 30, 2021
I have been trying this hair color for a year now and each time it never turns out how it should. I have had it adjusted to darkest brown mahogany and it still turns out a light/medium brown with a hint of light red and my roots turn out bright orange red. I follow the directions exactly and it still doesn't turn out like it should.
Elizabeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heike D.
November 30, 2021
Awful
POSTED BY:
Heike D.
November 30, 2021
I wanted to like this hair color ..but it turned out to be worse than box color.
Heike - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Diwanna E.
November 30, 2021
Hair falling out
POSTED BY:
Diwanna E.
November 30, 2021
My hair is falling our more than normal since using your hair color.
Diwanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathryn M.
November 29, 2021
Gray roots not covered AT ALL
POSTED BY:
Kathryn M.
November 29, 2021
Contacted my stylist two days after coloring with pictures of my gray roots. They "reformulated" my color for the next shipment...and here I am with grays until that shipment in 6 weeks. Useless. I had to spend Thanksgiving with my gray roots for all the family pictures. And I'll get my next shipment right after Christmas, fabulous. If this was an actual salon I wouldn't have left with my hair looking like it does, they would have fixed it. The advice they gave me was to use color safe shampoo and conditioner, two days after coloring I hadn't even washed my hair yet, don't try to blame this on my products.
Kathryn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rosa C.
November 29, 2021
Ruined my hair
POSTED BY:
Rosa C.
November 29, 2021
Carefully sent pics, concerns and specifics of what I wanted to achieve. I should have known when they did t even look at my pic that I sent (and asked me to send one) that it was not the personalized experience they claim. Followed instructions to the letter and what I got was hideous. Then, attempted to address my predicament they have caused and no response. Well into 2 weeks now and all I get is bombarded in the inbox to buy more. Not one reply to the numerous pleas I made. Don’t even offer your money back and overpriced. Cheaper to go to the Dollar Store and buy a box of color to gain the same, cheesy outcome, only cheaper…
Rosa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Samantha K.
November 29, 2021
BUYER BEWARE - TOOK 2 MONTHS TO ARRIVE TO AUSTRALIA FROM THE US
POSTED BY:
Samantha K.
November 29, 2021
If you are in in Australia and you are prepared to wait for possibly 2 months like I did, I recommend you just save your money and go to a hairdresser or buy a box kit from the pharmacy.
I searched for 'online hair colour companies in Australia' and found this company.
The search results and the website says it's Australian but its's from the USA. Realised this after purchasing. Biggest SCAM ever.
I am yet to try the products as they currently sit in a postage depot in Melbourne after landing in Sydney 4 weeks ago.
Change your carrier eSalon unless you want more unhappy Australian customers!!! Especially if you want people to have a subscription with a precise time schedule. Covid slow shipping delays cant be the excuse you hide behind...Nike sent me 3 separate orders from Eastern Europe with still time to spare in the time it's taken for my parcel to arrive from eSalon. Not. Good. Enough.
I WILL NOT be a repeat customer.
Samantha - We're truly sorry to hear that your order has not arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We truly value your feedback! Keep an eye on your inbox for more details.
POSTED BY:
Caroline M.
November 29, 2021
Something wrong with developer
POSTED BY:
Caroline M.
November 29, 2021
When I mixed my color this month, it was so thick I had to take off the cap and pour it into my hands to apply. It would not come out the top except in drops at a time.
Caroline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Terri H.
November 28, 2021
Formula changed, color doesn’t last, darker
POSTED BY:
Terri H.
November 28, 2021
I’m very disappointed & feel like the 2 negative reviews I just read say it all. Why pay for a color that no longer lasts & this last batch was a different, darker grayish shade than my previous muted subtle medium light blonde with a bit of gold. I see colorists worked with the two whose reviews are shown; I would assume I would get a one time free color sample bottle to be sure you corrected it to the longer lasting medium color range. I actually had to sprinkle with peroxide after I applied the color to not have a muddy mid gray with tinge of blonde that showed so dark on application. It was much lighter on roots area but the rest was closer to original so if you want my business & bit a cancellation; please have my original colorist contact me.
Terri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Esther M.
November 28, 2021
Not liking my roots
POSTED BY:
Esther M.
November 28, 2021
The overall color was pretty decent. It is a nice red color, however my roots are not a good color. Using the root color did not cover the grays and came out almost pink and there is definitely a difference between my roots and the rest of my hair. I really prefer a much more vibrant red color.
Esther - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Anita S.
November 27, 2021
Incorrect colour
POSTED BY:
Anita S.
November 27, 2021
Please can my colour be changed. The roots are lighter than the rest of my hair and doesn’t look right. I’m very disappointed with results and not quite sure what to do now 🤦🏽♀️. I’ll send another picture to my account so the colour expert can access. Please send next colour with correct colour.
Anita S. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
sandi R.
November 26, 2021
not at all what i asked for
POSTED BY:
sandi R.
November 26, 2021
I have been hesitating to use my color because it took esalon FOREVER to get my color right, i took part blame for not asking for exactly what i wanted at first but after 5 or 6 tries they finally nailed it, i was so happy. then the next time i tried to order they tell me i have to "update my profile" and start all over because they changed their formulas, well. here we are right back at square ONE with color i HATE. I asked for a rich chocolate brown and i got blah borring ashy brown?? i am not bothering to pay them over a hundred dollars in new attempts to get me what i ask for. if i have to spend that money im just going to a real salon and getting exactly what i want the first time. bye esalon.
Sandi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Kelly S.
November 26, 2021
Doesn’t color gray
POSTED BY:
Kelly S.
November 26, 2021
I like the idea of esalon and have ordered several times but it just doesn’t cover my grays - and when it does it lasts a week at best. I have better luck with drugstore color. For the price it’s just not worth it!
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
T K.
November 26, 2021
Poor color
POSTED BY:
T K.
November 26, 2021
Didn’t color well or cover grays gloves ripped while coloring
T K - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
claire W.
November 26, 2021
Colour disappointment
POSTED BY:
claire W.
November 26, 2021
I purchased a colour from esalon and it was supposed to be medium brown(Golden) but my hair didn't look any lighter and the grey coverage was not wonderful for the price and being told hairdresser shop results.
claire W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Alina S.
November 25, 2021
Love esalon but something changed
POSTED BY:
Alina S.
November 25, 2021
I'm super sad in the color last few times. Something is definitely different with formula. It's not nearly as rich in color and it's washing out. I've been doing medium brown with copper and gold but the color is dull brown. I've loved esalon for years !! I hope you guys can improve or correct whatever changed. Xoxo I would give 5 stars otherwise but I think you guys should know the truth so you don't lose business. 0
Alina - Thank you for sharing your experience; we’re sorry to hear that you were unhappy with the results of your custom color lately. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right; and thank you for being such a loyal customer!
POSTED BY:
Brittany B.
November 24, 2021
Not what I wanted
POSTED BY:
Brittany B.
November 24, 2021
Each time I have colored my hair the color is always way darker then I requested, even with the the help of talking to the colorist over the phone. After this third attempt I’ve canceled my plan. I actually had to get professionally fixed.
Brittany - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lorraine E.
November 23, 2021
Colour set
POSTED BY:
Lorraine E.
November 23, 2021
Thought I would give this another go, I used esalon before and my colour was always fine. Then last year I got my colour which left my roots lighter than they already were, as alot of grey coverage. So I've been growing my hair out to then order the semi permanent dye to put it on and its now not covered my grey at all. So disappointed I contacted them but no help at all this time, basically i closed my account down. Far to expensive for then to be told after buying and using that there is no guarantee of full grey coverage with the semi ( I was not told this at time of order ) my hair is basically the same only my roots are lighter and my ends with the root ends refresher is darker yet again. Never again give chance after chance and now my hair is darker yet again.
Lorraine E.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Candice S.
November 22, 2021
Too bright
POSTED BY:
Candice S.
November 22, 2021
I liked the color before this one better would like to add highlights to the previous color which is the one before this one for my next order
Candice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you! Please keep an eye on your inbox for more details.
Mary - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Alma M.
November 21, 2021
Wrong color
POSTED BY:
Alma M.
November 21, 2021
I changed my color to darkest brown because my hair was almost black at this point. I wanted to just touch up my roots. When I died my hair it was literally a lighter reddish brown than the rest of my hair it wasn’t even close to black I’m so upset I have to go into the store and buy a different color to match my hair I will definitely be canceling my subscription because this is what I was trying to avoid by signing up for the subscription.
Alma- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Blaze M.
November 20, 2021
colour
POSTED BY:
Blaze M.
November 20, 2021
used this yesterday after receiving it on Thursday last week, did everything the instructions said to there was enough product to do all my hair in the bottle, so now I have half coloured my hair and need to used a super brand again, so I was 42.00 dollars only to go have spend another 17 dollars today. the colour didn't even match
Blaze - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Kristi Y.
November 20, 2021
What Happened??
POSTED BY:
Kristi Y.
November 20, 2021
I have always had a lovely, natural red colour of hair and so when it started to change colours I searched high and low to find something that was as close a match as possible to my original colour. Enter eSalon. I loved their dyes and couldn't believe how long the colour would last. But it seems to me that the last 2 or 3 orders (ever since they changed their formula) don't even cover the grey to start with anymore, and it certainly doesn't last like it used to. Please go back to the old formula. I'm not going to continue to pay $40 for colour that doesn't even cover what I need it to!
Kristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Peggy M.
November 19, 2021
Not at all with the cost
POSTED BY:
Peggy M.
November 19, 2021
Did nothing to cover my gray. Over priced and barely made any change. It was as though I didn't do a thing. Received my initial order and a touch up order. There was nothing to touch up. I cancelled and never received a refund. Not at all as advertised.
Peggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine D.
November 19, 2021
Didn’t cover greys.
POSTED BY:
Christine D.
November 19, 2021
I actually left this on longer than needed because I was in the middle of a work situation and when I finally rinsed it out it didn’t cover any of the gray around my hairline. I get better coverage from a two dollar box from the drugstore.
Christine - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Torria B.
November 19, 2021
I want my orders to stop
POSTED BY:
Torria B.
November 19, 2021
I had sent a email asking to cancel and still was charged the color doesn't take to my hair for some reason it does every other hair products i have used so I'm not sure why it doesn't do well with this but i asked to try different color and was not responded to just charged and sent the same color so i tried again and nothing same results i wish i could have tried a different color and might be giving a different review i mean i did pay for it i should have been aloud to choose the color but …
Torria - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and has reached out to you via email for further discuss your formulation. We appreciate you reaching out!
POSTED BY:
Niki Z.
November 18, 2021
Nothing like the swatch
POSTED BY:
Niki Z.
November 18, 2021
Looks nothing like my selected swatch in the beginning quiz. Matched my previously dyed hair to my natural blonde roots, which are a dull greenish tone.
Niki Z. -Thank you for your feedback! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Debra P.
November 18, 2021
Custom Color
POSTED BY:
Debra P.
November 18, 2021
Despite repeated emails to enhance my coloring, getting same disappointing results. Not satisfied with this company.
Debra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tanya
November 17, 2021
Very Upset
POSTED BY:
Tanya
November 17, 2021
I am really upset with my first kit it has ruined my hair colour. I went through the process selecting images that best matched but also provide 3 personal photos of my current hair which I just needed root touch up to match. I Now have a awful, auburn( almost brown root) and VERY red ends. At no stage did I say I wanted a red hair tone. I wanted to keep my very copper/ginger hair which I loved. I now have no idea how I am going to correct this without excessive damage to my hair and expense at salons. I have added 3 after photos since using your kit and you can see how badly it has changed my hair from what it was. Not bad to say I only wanted a root match :(
Tanya - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
gwen H.
November 16, 2021
no change
POSTED BY:
gwen H.
November 16, 2021
I was asked if I wanted the color adjusted, I sent back a request to change but the color came out exactly the same.
Hi Gwen, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! I can confirm your request was received and your November order was adjusted. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can readjust your formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Katrina B.
November 16, 2021
Easy to use, thought it would be more intense
POSTED BY:
Katrina B.
November 16, 2021
The kit had everything you could think of included. I was disappointed in the color though, I thought it would be more intense and bright.
Katrina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Margie K.
November 15, 2021
Not satisfied
POSTED BY:
Margie K.
November 15, 2021
I’ve used Esalon for years. Was always satisfied until last 2 colorings . Turned my hair on top orange color. I messaged Esalon and was told a colorist would call me. Nobody ever called. Esalon sent me a third color of the same for free that has not been adjusted. I’m cancelling my subscription. All Esalon had to do was call me and talk to me to figure out what changed the color.
Margie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Laura H.
November 15, 2021
Color
POSTED BY:
Laura H.
November 15, 2021
This last color is not lasting like it usually does. I have been using the same color for years but now my roots are all showing after 3 weeks (white). Is there something I need to change to make the color last longer?
Laura - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Geneva T.
November 15, 2021
Never again.
POSTED BY:
Geneva T.
November 15, 2021
This product absolutely destroyed my hair after 4 months of coloring. If you have curly hair, it’ll never be the same. Buyer beware. I used to have beautiful curls only to be left with flat, lifeless damaged hair. Never again.
Hello Geneva, thank you for your feedback on your color. Over at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Brianne
November 14, 2021
Just OK- UPDATE: NOT OKAY AT ALL, GAVE ME ORANGE ROOTS!!
POSTED BY:
Brianne
November 14, 2021
UPDATE TO MY REVIEW: RECENTLY I PLACED AN ORDER AND ASKED FOR HALF A SHADE DARKER AND A LITTLE WARMER TONE. INSTEAD I RECEIVED LIGHTER COLOR. WHEN I MESSAGED CUSTOMER SERVICE BECAUSE I THOUGHT MY COLOR HAD BEEN FORMULATED WRONG, THEY TOLD ME NOTHING IS WRONG AND MY NOTES WERE FOLLOWED. I INSISTED MY COLOR WAS REFORMULATED INCORRECTLY BECAUSE I ASKED FOR A DARKER COLOR AND MY NEW FORMULA NOTES SAID IT WAS LIGHTER. I TRUSTED THE CUSTOMER SERVICE AGENT AND NOW MY ROOTS ARE ORANGE!!! THEY ARE WAY TOO LIGHT AND WAY TOO ORANGE. DO NOT TRUST ESALON THEY WILL MAKE MISTAKES AND INSIST THEY ARE RIGHT. YOUR HAIR WILL END UP RUINED LIKE MINE. NO RESPONSE FROM CUSTOMER SERVICE YET ABOUT MY ORANGE ROOTS!!!
I've dyed my hair a lot at home and have used eSalon a few times over the years. Important to note, I have yet to have a hair disaster with eSalon dye, but I only dye my 6N brown hair 5N or 6N, so I never try for major change.
This most recent time I dyed my hair 6N demi-permanent to cover some grey hairs and enhance my color. The results are just ok. My grey/silver hairs are still there. Kind of a waste and unnecessary damage to my hair.
Not sure I'll purchase from eSalon again.
I have been using your color and have always got a lot of compliments and referred from friends to you. But now I feel the color only lasts very short time then seems to wash right out. Very sad and disappointing.
Jessica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
KLee N.
November 13, 2021
did not work
POSTED BY:
KLee N.
November 13, 2021
did no turn my hair the color it was supposed to be
Klee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cynthia A.
November 13, 2021
Product
POSTED BY:
Cynthia A.
November 13, 2021
I WANT MY MEMBERSHIP CANCELED ASAP! DO NOT DEDUCT ANY FUNDS FROM MY CHECKING ACCOUNT. I followed instructions properly. The product got very hot to where the product was expelling out of the bottle like a volcano wouldn’t stop. The product went on very well but fret washing and rinsing and applying conditioner. The results were awful. My roots were brown all over my head. And my front hairline is still gray. I’m very
disappointed!
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Susie J.
November 13, 2021
Does not cover gray well on Asian hair texture
POSTED BY:
Susie J.
November 13, 2021
Unfortunately, I had to cancel because the product did not really cover my gray, and even after the colorists tried to adjust for a second try it was still not effective. Went back to Loreal Excellence/Superior Preference. I liked how eSalons products were less chemicals etc. but I guess those chemicals are also needed to work well.
Susie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Amanda Jean F.
November 13, 2021
Just dosent cover
POSTED BY:
Amanda Jean F.
November 13, 2021
This is the second time I have used the product and it just dosent cover... Almost tho as if it's watered down. I don't know I doubt I'll continue using it. It seems to be pointless
Amanda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Debm
November 13, 2021
Waste of money
POSTED BY:
Debm
November 13, 2021
I tried eSalon's products for my naturally blonde hair. Since it's supposed to be "made for me " I didn't think that I'd have any problems. Well much to my dismay instead of being blonde I had dark brown hair. I absolutely would NOT recommend this product. It's a total waste of money. I had to go purchase another color at beauty supply to turn my hair back to blonde. IM VERY UNHAPPY WITH ESALON. When I called customer service they didn't offer me a refund...nothing. This company is not worth buying anything from. I'm a very upset unhappy FORMER CUSTOMER. I'd give them NO stars if I could. BUYERS BEWARE
Deb - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maggie C.
November 13, 2021
Meh
POSTED BY:
Maggie C.
November 13, 2021
It’s a basic mousy brown with mediocre gray coverage. Pass.
Maggie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sherry H.
November 13, 2021
Poor grey coverage
POSTED BY:
Sherry H.
November 13, 2021
and made my hair extremely dry, unlike my prior product.
Sherry - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mara D.
November 11, 2021
only one time I received a formula that cover my grays
POSTED BY:
Mara D.
November 11, 2021
When I canceled my order, you sent me a new formula and that one was the best I received, but after that, the formula went but to normal.
I need the one that cover my roots please, the last one was not good
Mara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
deepika s
November 11, 2021
Did not work for me
POSTED BY:
deepika s
November 11, 2021
It did not work for me at all. I saved this for a special occasion. I applied it thoroughly to every gray strand and followed every instruction. My hair was looking amazing on days. Day 3, I saw gray coming in crown section, After 1 wash, all gray appear again. Really disappointed.
Deepika - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Courtney F.
November 11, 2021
Color coverage
POSTED BY:
Courtney F.
November 11, 2021
This was my first time coloring me hair without using a “box dye.” I was really excited about the process. I followed every direction. The color did not do anything to my roots. It’s still my faded brown with a hard transition into the copper red tone. Since I have a lot of hair I even left the color on for an additional 8 minutes for each step.
I am unsatisfactory with what I purchased. Box dye had better coverage.
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ezekiel P.
November 11, 2021
Hair Loss
POSTED BY:
Ezekiel P.
November 11, 2021
I thought your product has good ingredients. Your ads are too good to be true! I lost hair and now thinning. I will never buy from your company ever again! I would rather go to a real, physical salon with professionals and licensed stylists! Your products are too harsh!
Ezekiel - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Chris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Diane D.
November 10, 2021
Colour fades
POSTED BY:
Diane D.
November 10, 2021
Although the initial colouring is good, I find that the colour fades quite a bit after a couple of weeks.
Diane D. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle L.
November 10, 2021
Gray coverage is bad
POSTED BY:
Michelle L.
November 10, 2021
I have 2 spots, one on each side along face above ears that NEVER colored. Even did those areas first and left on 45 min. I have had color reformatted and still to no avail. I have white gray spots to try n spray over ... not happy at all.
Michelle - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Angie C.
November 10, 2021
It doesn’t cover gray hairs
POSTED BY:
Angie C.
November 10, 2021
I used this product and it didn’t cover my gray hair, left the color even linger then what they recommended and didn’t take. Very disappointed.
Angie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cindy W.
November 10, 2021
My package came damaged inside.
POSTED BY:
Cindy W.
November 10, 2021
The coloring tint came damaged and leaked. I`m afraid to use it as it isn`t safe. I have taken pictures of the products if you would like to contact me for them.
Cindy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lucy E.
November 9, 2021
Blue black instead of vibrant brown.
POSTED BY:
Lucy E.
November 9, 2021
What a disappointment!! Two children and their innocent comments made it clear as day when they saw me two weekends in a row, the second with the "adjusted colour" and said: "What happened to your hair? It's black blue!" I've attached photos for the colourists at eSalon of my vibrant brown hair on Halloween compared to 9 days and two washes later. I mentioned the previous colour was spot on but faded to yellow tones. The adjustment is a disaster. Now my beautiful long hair has to undergo the strain and damage of colour stripping. Not good.
Lucienne D. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ShaMeeka W.
November 9, 2021
Didn't Work!
POSTED BY:
ShaMeeka W.
November 9, 2021
I'm African American. I have gray around my hairline. Not many but enough to bother me. This product work only during application. This product did not work for me.
ShaMeeka - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christa S.
November 8, 2021
Gray coverage
POSTED BY:
Christa S.
November 8, 2021
The first few times I used this color it covered my grays perfect. This time it didn't cover any of my gray and I had to use another color over it. I used it the exact same way as before but was very disappointed when I colored it this time.
Christa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Violet F.
November 8, 2021
Pros and Cons
POSTED BY:
Violet F.
November 8, 2021
Pros: Packaging of products were organized to follow step-by-step instructions. It was worth adding Color Tools because they made it easier to apply color. Color matched what was shown online. My favorite aspect of choosing coloring was Color Match tool because it gave several selections to choose from. It could be improved by updating system so users could utilize uploaded pictures in sampling all colors. Clients should be able to select colors they want. eSalon could provide instructions in best way to lighten or darken hair, if needed.
Cons: Product isn't cost effective compared to brands giving better results.
Violet - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Claudia S.
November 8, 2021
Way too dark
POSTED BY:
Claudia S.
November 8, 2021
I had tried the permanent color, which was ok, the ammonia smell was very strong to me, so I then ordered the ammonia free color, demi perm, and requested a little lighter and brighter color, but it turned out much darker than I wanted, and was darker than the first color! I left it in for about 10 minutes, so maybe it was too long, but pretty unhappy with it, very dark and not brighter at all. I'll stick with Madison Reed, maybe will try one more time for the demi permanent but not sure if I'm willing to try a third time. I love the Tint rinse, but so far bad luck with color
Claudia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Talleri M.
November 8, 2021
Color not lasting as long as it used to
POSTED BY:
Talleri M.
November 8, 2021
I have recently noticed my color has not been lasting longer than a couple of weeks. I am stuck trying to temporarily cover my gray hairs between orders. Coverage used to last me about 6 weeks and now it seems my color is fading after a couple of weeks, if that. Has the product changed Esalon? I have been using my custom color set for over a year now and have been following the directions as normal. What's changed?
Talleri - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
RHODA C.
November 5, 2021
Have not received my order
POSTED BY:
RHODA C.
November 5, 2021
I have not received my order and yet I've been asked to review my order. Customer service seems to be non- existent!!
RHODA C. - Thank you for contacting us! We are truly sorry to hear your eSalon order didn't arrive. Not to worry, we have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Devon C.
November 5, 2021
Did not dye my hair
POSTED BY:
Devon C.
November 5, 2021
This product turned everything in my bathroom purple OTHER THAN my hair. Then they debited mt account with a bank card number I did not update them on, on an auto renewal I do not recall agreeing to. I would give less stars if possible. What a mess.
Devon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria M.
November 4, 2021
Color not what I wanted
POSTED BY:
Maria M.
November 4, 2021
Colors fade too early. Not bright or in depth color. Want more redder copper. Too dark
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
S....
November 4, 2021
Not what I want/need
POSTED BY:
S....
November 4, 2021
Hi I have used the October colour , thanks. It looks OK but hasn't really covered the roots/my few greys. I applied as per instructions... but it seems to have darkened my mids/ends..I am now wondering if I should use a permanent colour on my roots to match my natural colour to cover greys...then I would like a lighter colour through mid and ends to keep the lighter natural feel to the ends. The actual colour / tone seems right for me... but roots not really taken and made mids/ends darker. Is there a lighter shade that I can apply to miss- ends to make these lighter / brighter again? Thx
Suzanne R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary M.
November 4, 2021
Worst gray coverage ever !
POSTED BY:
Mary M.
November 4, 2021
I have been coloring my own hair for 20 years and this is by far the worst haircolor I have ever used. I have friends who swear by E salon but for me it just didn’t work out. The hair color they sent me was orange , I look like orangutan. I was actually embarrassed because the hair color was so flat and dull and artificial looking. E salon did try to correct the color but the second color they sent was even worse than the first. It did nothing for my gray hair Except make them look bright orange. This is my second time trying E salon and both times was a fail for me.
Mary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eliz V.
November 4, 2021
Product is not what it used to be
POSTED BY:
Eliz V.
November 4, 2021
This last color set actually lightened my hair and was nowhere near my natural color. I now have two tone hair which is horrible. I’ve had to buy hair color from the grocery store to cover the highlighted parts.
The last three color sets have not given the quality color as in past years so I don’t know what’s happened to the quality of this product.
The worst part, and the reason for canceling my membership, was when I called to ask if there was a mistake in sending me the wrong hair color and report what the product did to my hair, the colorist blamed my hair for the color turning out wrong. I found that disrespectful and inconsiderate.
Eliz - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Maria J.
November 3, 2021
Still can't cover grays effectively but love the color
POSTED BY:
Maria J.
November 3, 2021
My custom color was adjusted to cover grays better, so the processing time went from 20 to 40 minutes. I had also adjusted the color to include more dark brown and reds. Love the new adjusted color, but even after 40+ minutes of processing time, of which I applied the color to my hairline and stubborn sideburn areas first, the color started to fade after day 2. Oh well, it may just be my hair type not cooperating, but overall I do love the product and the customer service!
Maria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Constance S.
November 3, 2021
Not what I expected
POSTED BY:
Constance S.
November 3, 2021
The color needed to be a bit darker, and it brought alittle too much red into the mix
Constance - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Alice I.
November 3, 2021
Wanted to love.
POSTED BY:
Alice I.
November 3, 2021
I never received the product. I thought it might be because I wrote worrying my stylist complaining about color. I received other beauty subscriptions so I know my mail person knows. O we’ll waste of money. Can I get the refund or send me the product on the house so I can really review it. Thank you !!!
Alice - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Catherine M.
November 2, 2021
Wrong colour and unhelpful.
POSTED BY:
Catherine M.
November 2, 2021
The colour I have been sent is terrible and is nothing like what I requested and now the colourist is telling me the colour cannot be fixed. I thought this service would save me the time and effort of going to a hairdresser but instead they have completely ruined my hair and now I look like a washed out goth girl. Thanks for nothing esalon.
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ann M.
November 1, 2021
Didn’t work for me
POSTED BY:
Ann M.
November 1, 2021
I have dark brown/black hair, and the new color did not show. My hair looks the same, there is no shine, or better feeling texture. The ladies in the photos look like they had a glamorous hair color result, but mine still looked dull. This was my 3rd time trying eSalon hair color, but this time handfuls of hair were falling out during the washing out step. Someone from eSalon said I may have had an allergic reaction, but I have never been allergic to hair coloring products before. I guess there’s a first for everything (or maybe there was too much of a certain chemical in this batch).
Ann - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rebecca Q.
November 1, 2021
My Hair Came Out Pink!
POSTED BY:
Rebecca Q.
November 1, 2021
I had used Esalon in the past and had done well with it. This time my hair turned out pink. I had to pay $160 the next day to have it fixed. Go to a real salon first. This is not worth it!
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carolyn S.
November 1, 2021
Not the color I wanted and no gray coverage!
POSTED BY:
Carolyn S.
November 1, 2021
I have been using your color for a long time. Last time, I said it was too dark and wanted to lighten it but keep violet highlights. This time, it's nearly black and did not cover my gray. I am very disappointed. And, as someone else said, the color doesn't last nearly as long. What happened?
Carolyn - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ivette W.
October 31, 2021
Did NOT cover my grays
POSTED BY:
Ivette W.
October 31, 2021
I wanted to use your product specifically for root touch up to cover stubborn grays. It did not work for me and in fact made my roots a bit lighter than my color which I did not want. This is just not the product for me.
Ivette - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Luisa M.
October 31, 2021
Grays
POSTED BY:
Luisa M.
October 31, 2021
It did not cover all of my grays but I liked the color
Luisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Cindy R.
October 30, 2021
Not what is used to be
POSTED BY:
Cindy R.
October 30, 2021
I liked esalon when I started but something has changed, My color barely lasts two weeks. In addition, I am getting really annoying red undertones after two weeks. I have complained twice and nothing esalon had suggested has made a difference.
Cindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Marjorie K.
October 29, 2021
So disappointed
POSTED BY:
Marjorie K.
October 29, 2021
After using this product my hair turns brown! I tried using other brand black dye to cover the brown patches but It doesn’t work!.. The front of my hair is obviously BROWN and looks bleached !! This brand doesn’t work for everyone!!
Marjorie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cassandra H.
October 28, 2021
Bad color
POSTED BY:
Cassandra H.
October 28, 2021
I finally used my color a few days ago and it damaged my hair. My hair feels like straw and the color didn’t even stay on my roots (yes I followed the instructions step by step) I had to go to the salon and get 4 inches cut off my hair.
Cassandra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear of your experience. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rachael M.
October 28, 2021
Good product but takes longer than otgers
POSTED BY:
Rachael M.
October 28, 2021
This overall is a good product, but where others just have one colour to cover all this is much more technical to get an even colour, when you get it right it’s great.
Rachael J. - Thank you for taking the time to share your feedback with us! We're so sorry to hear that you are experiencing some difficulties with your custom colour application. We're happy to help you with this matter. Please keep your eyes out for an email from us shortly!
POSTED BY:
virginia D.
October 27, 2021
Still not covering the gray
POSTED BY:
virginia D.
October 27, 2021
The color was changed a bit & that was good, BUT it still is not covering the gray after several shampoos, the gray is back.
I'm only coloring my hair to cover the gray...not sure what can be done to resolve??
Virginia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
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