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Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Leah W.
February 22, 2022
Fades quickly
POSTED BY:
Leah W.
February 22, 2022
After one wash, the bottoms of my hair has already begun to fade- however very easy to apply and does not damage hair
Leah W. - Thank you for your feedback! We’re so sorry to hear that your colour result did not meet your expectations. We will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Chloe P.
February 21, 2022
Misleading
POSTED BY:
Chloe P.
February 21, 2022
I tried this colour out and it didn’t seem to cover at all. I have tried contacting them and all I seem to be told is the department I need to speak too is unavailable and someone will get back to me by email. This was months ago now so I have cancelled my subscription and will not reorder.
Chloe P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruby G.
February 21, 2022
two different shades
POSTED BY:
Ruby G.
February 21, 2022
I received what turns out to be 2 different shades
Ruby - We apologize for any confusion with what was received in your color kit. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Goodwitch
February 21, 2022
Color is lovely at first
POSTED BY:
Goodwitch
February 21, 2022
The color has not completely covered my gray hair. It is like it’s stained but not completely covered. I wonder will the next coloring color it or not, since it hasn’t been colored in about 6 months. Will this be the best it can do for my hair?
Goodwitch - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Danielle S.
February 21, 2022
Made no difference to the colour of my hair !!!
POSTED BY:
Danielle S.
February 21, 2022
I followed the Instruction to the letter and my hair don’t look anything different probably won’t buy again to be honest
Danielle S. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison T.
February 20, 2022
Not the color shown
POSTED BY:
Allison T.
February 20, 2022
This color was nothing like what was shown. I was supposed to be strawberry blond. It had basically no red in it at all and made my hair darker than it was and looks like a gross light brown. So disappointed as now that it is dyed I can't lighten even back to my normal color. No depth of color a box from the store that my daughter uses is way better. Don't waste your money
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Natalie S.
February 20, 2022
Agood color but fades out to an orange/red
POSTED BY:
Natalie S.
February 20, 2022
The color syarts out as a lovely brown but quickly fades to an orange/red which does not suit me. I would prefer my next purchase to be a cool brown with the ability to put in catemel highlights.
Natalie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Sanam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
PAULA JEAN W.
February 20, 2022
Extremely disappointed
POSTED BY:
PAULA JEAN W.
February 20, 2022
I want RED not brown with barely a touch of Auburn. I was VERY dissatisfied with my order and my results. I even included a message to the colorist saying that I want MORE red and copper tones and instead; I got less. AND, the kicker is that EVERY TIME I have used your color, I get a different color--sometimes light auburn, sometimes really red and sometimes, like this last time a mousy brown with hardly any red at all. BLAH! Sure, you can try to send me a new kit for free. Do you want the old one back? I'm sure not going to use it again. But I'm also not paying shipping and handling to send it back to you. My husband does my hair and he follows the directions very carefully, so I just don't get it. I guess you think the mousy brown with just a hint of auburn is closest to my natural color and it is, but if I wanted my normal color, I would't be dying it, would I? If you can send me a kit that has a lot more of the copper red in it, then I will be happy to try it. Why you couldn;t just do this in the first place is beyond me?!?!?
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Alicia H.
February 19, 2022
Not at all what I was expecting
POSTED BY:
Alicia H.
February 19, 2022
I followed the directions to a T. Color all pretty much washes out at my roots and it’s red tinted.I sectioned off my hair and colored every stand and it looks like I didn’t even get any color on my hair
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra P.
February 19, 2022
Not perfect
POSTED BY:
Sandra P.
February 19, 2022
The colour looks just like I wanted but the bottle is so small I have to buy the ends refresher everytime, the conditioner sachet is not enough either so left my hair very dry tangled and hard to brush. Unsure if I will continue with plan or just go back to supermarket dyes as they are cheaper and leave my hair softer.
Sandra P. - Thank you for your feedback. We are so sorry to hear that you are not completely satisfied with your experience. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ally D.
February 18, 2022
Wrong colour again
POSTED BY:
Ally D.
February 18, 2022
The collar is just way to red and not the copper I’m wanting after three attempts I’m afraid I’m not purchasing anymore
Ally D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Josephine W.
February 17, 2022
Color
POSTED BY:
Josephine W.
February 17, 2022
Wish it would cover the grays better. But over all not bad
Josephine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Susette R.
February 17, 2022
Cute package
POSTED BY:
Susette R.
February 17, 2022
Did not cover gray well, washed out within a week.
Hello Susette, we are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie H.
February 17, 2022
Did not cover grey
POSTED BY:
Katie H.
February 17, 2022
This is my second time ordering. I am completely disappointed. It didn’t cover my grey at all. It also left my roots a lighter color than the rest of my hair. Which I find hard to do when I have dark brown hair. I would like my money back.
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cymantha C.
February 16, 2022
Customer since 2011
POSTED BY:
Cymantha C.
February 16, 2022
I have to agree with the other people finding the hair color is not working like it used to. I had always followed the directions and was happy with the results until about six months ago when I noticed that my hair was still a little grey afterward. I had a hairdresser suggest Nutrisse. At $7.99, I think I'll give it a try.
Cymantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tiana V.
February 16, 2022
Didn’t color my grays
POSTED BY:
Tiana V.
February 16, 2022
I followed instructions and it didn’t cover my grays At all . And it was alittle messier then my other dies I used plus it didn’t do much to my hair at all
Tiana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie W.
February 16, 2022
Not value for money
POSTED BY:
Katie W.
February 16, 2022
Not enough to cover, have been used to receiving double the amount of dye so was very disappointed, tone was much browner rather than red. For the price I feel like I got little for the cost. I won’t be re ordering.
Katie W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Pamela H.
February 16, 2022
Broken, dry hair
POSTED BY:
Pamela H.
February 16, 2022
I'm really upset with the damage this product has caused my hair. I have only used professional dye in my hair prior to this and have never had an issue like this, ever! I have broken hairs on both sides of my face, which normally are longer than my chin. About a day after dying my hair with this product, I noticed my long bangs were shorter, standing up and looked as if they had broken off. This is absolutely mortifying! I'm not comfortable using this product moving forward and will be canceling my subscription. It will take months to grow my hair back, not to mention deep conditioning the broken damage. I could cry.
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber M.
February 15, 2022
Not the color I ordered (Update)
POSTED BY:
Amber M.
February 15, 2022
I can still see my grey and its brown which it should be black once again think it's time to move on to another company. Worked many years ago which tells you how long I've been with this company but now I'm done.
So, I received my new color and applied it last night followed the instructions to the tee and well I still see my grey and red streaks you really must have changed the product because I have been with you since 2014 and its definitely not the same, I wanted Black, and I got a dark brownish red. Thank you for trying to make it right but maybe it's time to move on to another company.
Hi Golnaz, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Randi kay B.
February 15, 2022
Color
POSTED BY:
Randi kay B.
February 15, 2022
It was darker then I'd like next time I'll choose lighter.
Hi Randi! We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Emelie S.
February 14, 2022
My color -auburn
POSTED BY:
Emelie S.
February 14, 2022
It was supposed to be auburn but it turned out really really red.
Emelie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lettsi M.
February 14, 2022
Not what was requested
POSTED BY:
Lettsi M.
February 14, 2022
I requested more red in my formula and received more brown.
Lettsi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annabella P.
February 13, 2022
Asked for Ash Blonde, Hair is now Dark Reddish Brown
Annabella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra C.
February 13, 2022
icolor
POSTED BY:
Sandra C.
February 13, 2022
it did not cover the gray and color was not what I expected
Sandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Nicole C.
February 13, 2022
Didn't last very long
POSTED BY:
Nicole C.
February 13, 2022
I didn't like it because after just 2 weeks my roots were already showing! I don't wash my hair very often, I used the tint wash and just still wasn't happy so I didn't want to spend anymore money on dye that does not last. I followed the directions to the T and still disappointed. I had high hopes from the reviews I read and videos I've seen. Simply not happy
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Johanna W.
February 11, 2022
Doesn’t stick…
POSTED BY:
Johanna W.
February 11, 2022
Doesn’t stick, apply, or dye the hairline around my face. Dyes the rest of my hair except the face framing hair therefore causing me to want to purchase more or throw on my hat. Also, the color looks too clown red now that the formula changed. I’m afraid to stop using because I’ve got a good 24 inches of this weird color on my head already and don’t to tiger stripe my head by using a different product that won’t match. I like the ease and convenience of ordering and receiving on a schedule. And knowing that it should be the same color already on your head. But the color isn’t covering the gray at my hairline and temples so I’m a bit frustrated.
Johanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katherine F.
February 11, 2022
Not good grey coverage
POSTED BY:
Katherine F.
February 11, 2022
I applied the colour 1.5 weeks ago and already the grey is showing through - very disappointed
Katherine F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
michele G.
February 11, 2022
Has the Formula Changed?
POSTED BY:
michele G.
February 11, 2022
Have used this product since 2013. However, for the first time I have buzzing ears and a headache after dying my hair. Today is day 2 with this reaction. Has the formula changed? Is there a new ingredient? I will no longer be able to purchase this product because of this reaction. Wanted you to know - if the formula was changed I think it's important to tell people.
Michele - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
amanda M.
February 11, 2022
Terrible coverage & way more red than I wanted
POSTED BY:
amanda M.
February 11, 2022
I was very specific that I wanted to mimic my natural hair color. I included a pic and specified what was natural and what was dyed. Unfortunately what I got was closer to the dyed color. And then the dye did not fully cover my grey hairs. I could spend 1/3 of the cost at target & get a much better result, very disappointed.
Amanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Aisa J.
February 11, 2022
can't review something i haven't used
POSTED BY:
Aisa J.
February 11, 2022
I orderd my color on the 29 january it's been almost 2 weeks and I haven't heard a word. The event I got it for has gone by but I still want my color can you please get me out of the dark.
Aisa J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Stephanie H.
February 10, 2022
Still red
POSTED BY:
Stephanie H.
February 10, 2022
Don’t want any red or orange tubes in my hair anymore. Otherwise great quality product. Washed it too fast
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley P.
February 10, 2022
Uneven results and color not as expected
POSTED BY:
Ashley P.
February 10, 2022
I really wanted to like this color. I had previously received a color that pulled a little too red for me so my color was adjusted and more violet was added instead of red. I was excited to try this color as I love the feeling of my hair and the shine after coloring I just wasn’t happy with the actual color. This time it came out even worse! My roots area was still much too reddish orange and now the length of my hair is very very dark, almost black. I followed the directions exactly as stated and feel so unhappy I wish I could completely undo all of the color I have on my hair. The company is great, fast shipping and quick customer service but I am just very unhappy with my results.
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ruby M.
February 10, 2022
Refund policy and product
POSTED BY:
Ruby M.
February 10, 2022
The product color is nice but it takes only 1 week to stay in my hair. I returned the last shipment on Jan 9th and up to now a month after I haven’t got my refund on my account. I wished is they so fast on charging your cc, you also fast on returning the money of your customer.
Ruby - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this and your returned order a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Hey Tina, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we're so sorry to hear our adjustments to your color did not work out for you! We truly appreciate your honest feedback! Thanks for giving us a try!
POSTED BY:
Abigail R.
February 8, 2022
Absolutely Terrible!
POSTED BY:
Abigail R.
February 8, 2022
The color is not even close to what I asked for…it turned my hair a pinkish purple color. It’s terrible! Now I have to go get it professionally fixed. Very disappointed!
Hello Abigail, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cat O.
February 7, 2022
Expected more gray coverage
POSTED BY:
Cat O.
February 7, 2022
Decided to give this a try. Application was easy. Was expecting total gray coverage though. Will not be buying again.
Hi Cat, We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mary H.
February 7, 2022
Gray
POSTED BY:
Mary H.
February 7, 2022
Loved the color but didn't last long before the gray was back
Hi Mary, we appreciate your honest feedback. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sala
February 7, 2022
Demi perm soft black
POSTED BY:
Sala
February 7, 2022
I tried Demi perm soft black and it did not color the few grays that I have
Sala - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Leslie D.
February 7, 2022
Unhappy
POSTED BY:
Leslie D.
February 7, 2022
Had some real issues with Color/Shade on my first order, but the real issue is I have contacted them 3 times with no response so I guess I cancelled my membership . It took me 2 over the counter dye to get it back to something I can live with!!!
Hello Leslie, we truly appreciate your feedback! Upon reviewing your profile, we see that we have reached out to you via email to resolve your concern. Please feel free to respond back at your earliest convenience.
Hey Monica, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paige P.
February 5, 2022
Very RED :(
POSTED BY:
Paige P.
February 5, 2022
I wrote in my notes that I wanted to get rid of the copper tones, I understand that this is easier said than done but instead of the dark violet shade I ordered, my hair (especially my roots) is bright red :'( Gave 2 stars as lots of product included & cute extras.
Paige P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina V.
February 5, 2022
Stop getting the color
POSTED BY:
Tina V.
February 5, 2022
My color didn’t work out and the color doesn’t stay the whole month I want to stop my order
Hello Tina! We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Jennifer C.
February 5, 2022
Not lasting
POSTED BY:
Jennifer C.
February 5, 2022
This is not covering my gray anymore and is not lasting 2 weeks without completely fading
Hello Jennifer, we apologize that your color results faded faster than you were expecting and didn't cover your gray hair. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
alicen W.
February 5, 2022
terrible customer service will not renew
POSTED BY:
alicen W.
February 5, 2022
shipped to wrong address and no offer to expedite a replacement & had paid for express
Hi Alicen! I'm so sorry to hear about your experience! It looks like your address was updated and a replacement was processed the same day you gave us a call! I can also confirm you were refunded for the rush processing fee that you paid! Rush Processing is an in-house service that fast tracks the processing of your order. It does not upgrade your shipping method. Normal processing times take 2-3 business days while rush takes on average 1 business day. We are currently unable to offer priority shipping to our international clients at this time. We hope that you enjoy your hair color and we look forward to hearing your feedback!
POSTED BY:
Kim S.
February 4, 2022
A bit too dark
POSTED BY:
Kim S.
February 4, 2022
I had colored the "gray roots" as instructed. Then pulled color thru to the roots. Used gloss first. Came out VERY DARK BROWN. then as the days went by the color on the top is a few shades LIGHTER. I am about to highlight it to salvage the darkness to light.Not real happy. I had ordered from Madison Reed cause it sounded like they used healthy ingredients. ESalon out on top there, my hair was let tangled.
Hi Kim, we're so very sorry to hear your color came out too dark. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cyndi O.
February 3, 2022
disappointed
POSTED BY:
Cyndi O.
February 3, 2022
the color was beautiful and process easy. Unfortunately, the color faded pretty quickly over the gray roots. I've been coloring my hair for years, so it wasn't the application. I don't want to go darker, so I won't be reordering.
Cyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura C.
February 3, 2022
Color looks coppery
POSTED BY:
Laura C.
February 3, 2022
I wanted to go darker blonde, but the color turned out coppery and drab. Will be going back to the lighter blonde.
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Hey Trayce, we are so very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Rachel B.
February 2, 2022
Faded really quickly
POSTED BY:
Rachel B.
February 2, 2022
The colour looked great for the first few days then faded immediately. The purpose of me dying my hair was to cover the brassy undertones, but they have come out again after three washes.
Rachel - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Susan M.
February 2, 2022
OMGOSH 10 years and no more
POSTED BY:
Susan M.
February 2, 2022
I have been using exclusively for 10 years and loved, loved loved my color. I thought I was losing my mind until JUST NOW. I am stopping my membership immediately. The color is different and does not last through 3-4 shampoos with gentle shampoo, no sun, no styling tools. I read today other customers are experiencing the same issues. I am so saddened to see this happen but OH HECKIN' NO.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy H.
February 1, 2022
Color not lasting as long.
POSTED BY:
Judy H.
February 1, 2022
I’ve been a happy customer since 2017, but over the last 3 applications, I’ve noticed that my grey is showing a lot sooner, like within 2-3 weeks. My color is fading much quicker also. I’ve read that you’ve changed your formula, which so far is not working out for me. I need a better coverage product. If we can work on this great , if not I guess it’s back to the store products.
Judy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra P.
February 1, 2022
Where’s the colour gone?
POSTED BY:
Sandra P.
February 1, 2022
Thought something was up with my hair but relieved to see others here are also finding that the colour fades super fast….within two washes I’ve lost that rich, copper vibrancy and am back to having a faded colour. Really disappointing, have no idea why this is happening as the colourstay was actually one of the things I really liked about this product. At this rate I will have to go back to an actual Salon. Too much effort and chemical stress to only look good for a week.
Sandra P. - Thank you for taking the time to share your feedback with us! We are so sorry to hear that you were disappointed by the lasting of your colour application. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cynthia W.
February 1, 2022
Disappointed
POSTED BY:
Cynthia W.
February 1, 2022
This batch was so extremely thick it was hard to get it out of the bottle let alone work it through my hair.
Gray not fully covered, terrible spotty results of color.
Cynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kimberly O.
February 1, 2022
Not Enough time
POSTED BY:
Kimberly O.
February 1, 2022
The timing is not right. Only my roots took and I had to go to my hair dresser and get it re done.
Kimberly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara G.
February 1, 2022
Grey coverage
POSTED BY:
Barbara G.
February 1, 2022
The first time I ordered I was very satisfied, just needed a tweak for better coverage with grey. This time I was told to leave on longer. Coverage was less. I love the process and how it leaves your hair but grey coverage is most important.
Barbara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
michaela O.
February 1, 2022
Colour never right
POSTED BY:
michaela O.
February 1, 2022
I ordered a copper colour for my hair initially to be able to get that salon colour at home when lockdown meant appointments were scare.
After being disappointed with the result the first time I was offered a free box. When it arrived I was very pleased thinking this was great service despite the inconvenience of having the wrong colour.
After putting on the second box I was so annoyed that yet again the colour was more a vibrant red and definitely not what I ordered.
Lost all faith now it will ever be right.
michaela O.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kirsty O.
February 1, 2022
First time ordering
POSTED BY:
Kirsty O.
February 1, 2022
Purchased for the first time , arrived quickly the packaging was great all very straight forward but to dark for me I wanted a more light brown , hoping it fades after a few washes
Kirsty O. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ANN B.
January 31, 2022
What happened
POSTED BY:
ANN B.
January 31, 2022
01.31.2022 6:17 pm EST Update: spoke to hair colorist today!, they are tweaking my formula to meet my grey issue. Thank you for the quick customer service response. I’ll let you know how the NEW mix goes!! So I am upping my review from 2 star to 3 star. 01.31.2022- I thought I did something wrong! However, after reading the reviews, I can see others have also been having the same issue. I have been a customer since 2017. I am on auto mail for my color every 4 weeks. I have stubborn white grey hair. Which my colorist is aware of. The last two times I have done my hair my Grey has not taken the color. I was so disappointed. So I had a “back up” kit (since being at home for a year due to Covid I did not stick to a strick 4 week schedule and might go an extra few days. This allowed me to have an “extra” kit as I continue to stay on a 4 week auto mailing. After 2 weeks, I decided to color my hair again. I have all the equipment, watched all the videos, (btw- I have been coloring my hair over 40 years) and still the grey around my temples and ear did not take. I know not to use the stain guard (never have) and I apply to stubborn areas first so it has a longer time to take. If this continues I don’t know what to do. I have noticed a change in the formula, and frankly it is not as good. Please please do something about this. I would hate to have to start looking for another supplier.
Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon H.
January 31, 2022
Didn’t cover grays that well this time
POSTED BY:
Shannon H.
January 31, 2022
I found this box to not cover grays as well as previous orders. Maybe something changed?
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
esalon mom
January 31, 2022
Not the correct color please go back to my old color
POSTED BY:
esalon mom
January 31, 2022
The past two times the color is now too dark brown/red. It no longer is soft black, so I now have about two inches of dark brown/redish band of color since it doesn't match the soft black that it used to be. I think there is a new colorist. I would like my old colorist or a seasoned colorist. Please send soft black for me BUT NOT TOO BLACK and NOT DARK BROWN/RED. The color changed when I tried the toner, but I thought that the toner was for the roots inbetween coloring, but it says to use only on the ends not on the roots. Therefore, I do not want any toner. I received a toner this time even though I deleted it. I hope that I wasn't charged for it because I don't use it. I have been with you all for a long time. When the color is correct, it's great.
esalon mom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Evelyn- We take our clients' feedback to heart and continue to improve our service and products each and every day. As requested, we have unsubscribed you from our emails. We would love to hear some more of your feedback directly to see if we can work with you to enhance your experience. Please keep an eye on your inbox for additional details.
POSTED BY:
LISA F.
January 31, 2022
Color Not Lasting
POSTED BY:
LISA F.
January 31, 2022
My hair color is not lasting even two weeks to cover my gray! Please help!
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ana W.
January 31, 2022
Going back to the Salon!
POSTED BY:
Ana W.
January 31, 2022
The first few orders were great then I updated my color and it turned out WAY too red. I sent a notice for them to update it to the previous colored and that fell through the cracks, I guess. I got that same color...again. It turned out just as bad. I had a replacement sent and I waited because I was a bit nervous to have it turn out badly again. Well...life intervened and I just got around to doing it. Apparently, only the website says it expires after six months, and because of this and the previous refund for your mistake, I was told nothing could be done and now I am going to have to find another solution because I have canceled my account. Thanks for nothing eSalon...literally.
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary E.
January 31, 2022
Hairs Color
POSTED BY:
Mary E.
January 31, 2022
It is horrible products. NO COLOR. ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white after wash my hairs.
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Bernadette B.
January 31, 2022
Not for me.
POSTED BY:
Bernadette B.
January 31, 2022
Very strong smelling, Use in ventilated area for sure. Product is packaged nice. Expensive.
If you skip months, they don't warn you when they are taking money out! Not cool.
Canceled forever this time.
Bernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern with your Color Plan. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie V.
January 30, 2022
Colour not lasting
POSTED BY:
Melanie V.
January 30, 2022
I started using eSalon in April 2018, originally the colour lasted, but now it doesn't even last two weeks! They've adjusted it more than once, to make it cover the grey and last longer, but it hasn't worked. I'm happy with the actual colour that it turns out, but it doesn't last and the price has gone up - I think it's time for me to look elsewhere!
Melanie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cassie S.
January 30, 2022
Loved the kit. Not pleased with the color.
POSTED BY:
Cassie S.
January 30, 2022
I loved how easy this kit is to use. I also like that I do t have splotches. Sadly, My color is not what I hoped for which was a chocolate Cherry. Instead I got and orange red.
Hi Cassie, We're truly sorry that our color did not come out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jan C.
January 30, 2022
Formula no longer covering gray roots
POSTED BY:
Jan C.
January 30, 2022
I have also been a long-time customer who loved my hair color and the ease of automatic shipments. However, something has changed. The color is still beautiful, but the product is no longer covering my gray roots. I asked for my color to be adjusted to cover my roots more effectively, but the adjustment did nothing to solve the problem. I have just asked for a second adjustment to the formula. Hopefully this time it will work. I am disappointed.
Jan - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Mary Sandy M.
January 30, 2022
First time using this product
POSTED BY:
Mary Sandy M.
January 30, 2022
Followed instructions...not first time dyeing my hair so was very disappointed in the results...you can still see gray hairs and the color didn't take at all...very disappointed. Have gotten better results from a box. Will be canceling my subscription.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process!
POSTED BY:
Lisa W.
January 30, 2022
Did Not Cover Gray
POSTED BY:
Lisa W.
January 30, 2022
Well, I wanted so much to love this. Just basically wasted 2 hours working on this only to take the towel off my head and see just as much gray as before. And, yes, I followed the directions to the letter. I am a seasoned home colorist, so it's not like I was working with no experience. Oh well...
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracy R.
January 30, 2022
Dark Ends Light Roots Again!
POSTED BY:
Tracy R.
January 30, 2022
Again Followed directions as directed and ended up with dark ends and light roots 😔3rd time using this product hoping for better results each time but just not happening. I even used the spay that helps for all over even color.
Tracy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Varpu H.
January 29, 2022
Not the color I ordered
POSTED BY:
Varpu H.
January 29, 2022
My matte ash medium brown hair colour turned my roots into reddish brown, lighter than my own hair! Had to go and buy another brands hair color and do my roots again. Was not pleased.
Varpu H.- We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jackie B.
January 29, 2022
I tried another time .Was not happy
POSTED BY:
Jackie B.
January 29, 2022
I did not like my color .I wanted to give it another try but I am not happy with it .I appreciate you giving me another chance.
Jackie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathy J.
January 29, 2022
I will not use again
POSTED BY:
Kathy J.
January 29, 2022
I'm sorry but your product made my hair thin out to much, I wash it and now I have to remove hair before I drain the tub
Kathy - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Parvaneh A.
January 28, 2022
No covering grays
POSTED BY:
Parvaneh A.
January 28, 2022
Not satisfied with coverage, have to color less than 2 weeks.
Parvaneh - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katherine S.
January 27, 2022
Turned my hair black
POSTED BY:
Katherine S.
January 27, 2022
I wanted to cover my greys and get a slightly lighter bit of brown running through my hair. Instead, after following the instructions to the letter, I have ended up with black hair. Definitely not a product or service I would recommend to anyone I didn’t hate.
Katherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gabriela L.
January 27, 2022
The worse color ever
POSTED BY:
Gabriela L.
January 27, 2022
Unfortunately I am so disappointed with how it turned out. I have been with esalon for a while with the demi permanent color, and always loved how the color turned out.
I just asked to change to the permanent color for better gray coverage, unfortunately the color is completely off.
My hair has a extremely uneven color. Very red roots. I am so self conscious about my hair now.
Gabriela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Clare S.
January 26, 2022
Did not cover greys
POSTED BY:
Clare S.
January 26, 2022
The main thing I wanted from eSalon, besides a refresh, was grey coverage and my colour didn't give me that. Though the lengths and ends are beautiful and my hair does feel smoother if not a little dried out from the chemicals, the most important thing to me is the coverage. So this isn't for me.
Clare S.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Edith R.
January 26, 2022
Not to much cover
POSTED BY:
Edith R.
January 26, 2022
This color has not cover my grays I’m not to happy with it
Edith - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Deborah M.
January 26, 2022
Not lasting
POSTED BY:
Deborah M.
January 26, 2022
Very drying, grey coverage lasted maybe 2 weeks max.
The high light kit was great though.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen M.
January 26, 2022
Not the right color and faded quickly
POSTED BY:
Kristen M.
January 26, 2022
The color barely covered my grays and it was not what I was anticipating as far as color. It also washed up VERY quickly, within 2 1/2 weeks.
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachel H.
January 26, 2022
The colour did not cover my grey
POSTED BY:
Rachel H.
January 26, 2022
I was so excited about having a custom colour as I had taken to mixing two different shades of standard hair colour to cover my grey. I am no stranger to hair colouring and did not anticipate any issues. I left the product on for 5 minutes over the recommendation. Sadly it only half covered the grey and now I have to wait a few days before I colour again.
Rachel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ashley F.
January 25, 2022
Didn’t work for me
POSTED BY:
Ashley F.
January 25, 2022
This product didn’t cover my gray at all. I applied as instructed, starting with the roots, even left it on longer. Washed my hair with the shampoo provided and was left with gray roots and red ends. I really wanted to like this product but just wasn’t for me.
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer D.
January 25, 2022
Can’t get it right
POSTED BY:
Jennifer D.
January 25, 2022
Granted my red color has always been a challenge to professionals but when I said I want to go a shade or 2 darker I didn’t mean send me 2 bottles of 60% brown 40% red. When I contacted my “stylist” I got no response so I’ve moved on to another company.
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Brenda G.
January 25, 2022
not in love
POSTED BY:
Brenda G.
January 25, 2022
This made my hair turn a strawmberry blonde that was not advertised and I didn't want. I have been using a toner and still the red is in it.
Brenda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Audrey S.
January 25, 2022
Don't like new formula
POSTED BY:
Audrey S.
January 25, 2022
Been a client for years but the changed formula washes out in a couple weeks and doesn't completely cover my gray anymore. My hair is coming out too brassy and seems dry. I always liked the color before but have not been happy with my last few deliveries. The cost had gone up too.
Audrey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathleen C.
January 24, 2022
Didn’t cover gray hairs
POSTED BY:
Kathleen C.
January 24, 2022
The grays started showing through the day after I colored my hair even though I didn’t shampoo it!
This is the second time I have contacted Esalon about the problem. It appears my hair color product was processed anyway without changing the developer or strength of the color.
Now you’re trying to send and charge me for the same hair color that isn’t working. I can’t give you my new credit card number until I know the formula has been changed.
I need a colorist to contact me
Kathleen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Amanda B.
January 24, 2022
It’s awful 😞
POSTED BY:
Amanda B.
January 24, 2022
I’m so disappointed the color is totally uneven all over and the end are definitely darker than just a shade darker.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
mary Q.
January 23, 2022
color
POSTED BY:
mary Q.
January 23, 2022
last box i received i was unhappy with it the dye. it did not cover my gray at all.
please credit my credit card. I'm simply not happy with the color, my hair feels dirty too.
Mary - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Evangeline H.
January 21, 2022
I did not like the color very much
POSTED BY:
Evangeline H.
January 21, 2022
The color wasn't very rich or multi tonal or shiny. To me it was just like the $10 box of dye I use at target. I was hoping for it to condition give it a healthier look.
Evangeline - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Bethan R.
January 20, 2022
Does not cover greys
POSTED BY:
Bethan R.
January 20, 2022
I was hoping that this item would save me from going to a salon. How wrong I was I used this product and my hair feels lovely but my greys are either showing or are a different colour to the rest of my hair
Really disappointed
Bethan R.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Louise C.
January 19, 2022
Not happy
POSTED BY:
Louise C.
January 19, 2022
Requested colour change as the first one already faded after 1 wash and I ended up with patchy hair and I followed instructions to the letter they changed colour by half a shade order said I’d be receiving two bottles as colour was changed!! So to make sure I had enough I order a separate bottle of ends refresher so I’d have three bottles altogether only recieved two bottles so no not happy contacted online customer services and not willing to listen to what I’m saying to say I don’t think I’ll be ordering again.
Louise C. - We appreciate your feedback here at eSalon! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. We also apologize for any inconvenience caused. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Farah Y.
January 19, 2022
Didn't cover my greys!
POSTED BY:
Farah Y.
January 19, 2022
Didn't cover my greys and custom colour was way darker than expected
Farah Y. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen C.
January 19, 2022
Grey
POSTED BY:
Karen C.
January 19, 2022
Does not hold to grey well within 2 weeks could see grey again
Karen - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Carol A.
January 19, 2022
Wrong color
POSTED BY:
Carol A.
January 19, 2022
I ordered a light ash brown and they sent me BLACK. My hair is ruined.
Carol - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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