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Not sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades.
Charisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Kathleen N.
March 30, 2022
Flat
POSTED BY:
Kathleen N.
March 30, 2022
I wasn't happy with this shipment. It makes my hair look flat. I asked for a darker color red and I got a darker color brown. Don't like it.
Hey Kathleen, thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Darci T.
March 30, 2022
Not received
POSTED BY:
Darci T.
March 30, 2022
Gave it one star because you had to rate it to write a review. Order 2 weeks ago and have received nothing. Very disappointing in the service they are offering.
Hello Darci, we appreciate your feedback. We do apologize that your order hasn't arrived just yet! We can confirm that our orders typically arrive within 9-12 business days. However, some orders can take up to 18 business days. It does look like your order is currently on the 12th business day. According to your tracking information, it does look like your order is still in transit to you! I hope this helps. We hope you enjoy your color.
POSTED BY:
Carmen L.
March 30, 2022
It dried my hair and so brittle after I use this product.
Carmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ginny M.
March 29, 2022
Didn't cover the grey
POSTED BY:
Ginny M.
March 29, 2022
I loved everything up until I saw that the grey at my temples was still grey, it didn't cover. Even Clairol covers that grey. Very disappointed since the whole reason I color is to cover the grey.
Update: Thank you for response, I will try again it seems using the Stain Guard may have been the issue. Instructions should include that if stain guard touches your hair it will prevent hair from being colored. Now I know when I go to salon why they put it on after coloring which is opposite of Instructions provided with kit.
This color is a result of my request to decrease the amount of copper in my color since I felt my grays weren’t getting covered well enough. This most recent formulation (more dark brown, less copper) covers well but is a bit harsh on my skin tone. I think overall I liked the look of my previous formula better even though the coverage wasn’t as good.
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amy J.
March 28, 2022
Inconsistent two tone color
POSTED BY:
Amy J.
March 28, 2022
Unfortunately my root and end colors do not blend or match as expected leaving a distinct difference between them. I’ve reached out and asked several times to review this so we can get my color squared away for this next touch up but with no response after several months of subscription, I think it’s time to be done.
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Karina P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan F.
March 28, 2022
Customer Service
POSTED BY:
Megan F.
March 28, 2022
Have not received my product yet so can not speak for product itself. However was supposed to receive two days ago and have wrote 3 emails to no avail. All I would like is a simple reply with shipping information so I can track.
****EDIT*** Esalon replied to this review with the same generic response they seem to reply with to all reviews with saying 'our expert has already reached out to you and resolved this', HOWEVER THEY DID NOT!!! I called them out and wrote the below edit and they deleted their response straight after! Can you please explain this Esalon?
In response to your reply below no, none of your experts have reached out to me to resolve?!?!??! Why would you say that?!?
I can only guess that communicating “light Auburn “is a challenge because I keep asking for it though right now I’m just getting closer to “light brown sugar with golden highlights”. Cannot seem to communicate “the red component” even after sending pictures.
MidwestL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Tammie W.
March 26, 2022
Arrived late!
POSTED BY:
Tammie W.
March 26, 2022
When the color set I purchased and paid for shipping arrives late with no tracking updates it's useless. I had to get my color from another vendor. I see you have have a 100 percent satisfaction guarantee, so please refund my money. Thank you!
Tammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gail A.
March 26, 2022
Cancel my auto ship
POSTED BY:
Gail A.
March 26, 2022
I need to cancel my membership. I’m not going to color my hair anymore. Cancel my auto ship.
Gail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laure H.
March 26, 2022
Still NO Red
POSTED BY:
Laure H.
March 26, 2022
I’m very unhappy with the color, even after speaking with a colorist, who offered me a complimentary kit before I canceled. My hair is now a lighter brown, but not reddish at all. I’m going back to Garnier.
Laure - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Megan S.
March 25, 2022
Color not Lasting, no response from colorist
POSTED BY:
Megan S.
March 25, 2022
I made a change to my color which made it a lot lighter when the request was to be slightly lighter. When I colored with the instructions I ended up with very light roots and the rest dark. Have messaged again with no response. I also noticed within a week I could see fading and my greys are showing. If this last fix doesn’t work I will be cancelling.
Megan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
JUlie K.
March 25, 2022
too dark
POSTED BY:
JUlie K.
March 25, 2022
way too dark no mahogany and more black than dark brown-sent an order back and I still do not have my money back! I would like all of my money back including the initial color.. I appreciate their effort but too hard to get the color right on line .. I sent a picture of my hair but just too dark!
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kendra B.
March 25, 2022
Maybe my consultant was coming down with ….
POSTED BY:
Kendra B.
March 25, 2022
I have only changed my color a handful of times since I began using esalone. I was terrified that I wasn’t doing my touch ups fast enough before setting the timer. It was with the drive from San Diego to have the e team advise me in person. Sadly due to Covid they no longer offer that service. My color consultant adjusted my color and added another kit free of charge with more gold in it. I didn’t really notice a change. I contacted the color consultant online and rambled on about my burnette hopes and dreams asking if I should try one of their new colors. My consultant schooled me on color tones because I should have know that the color honey that I was thinking about was darker than my current color. Ok. Sorry it looked different online. When she said she found it hard to believe that I didn’t notice that much of a difference with my new formula or that I had a hard time a few years ago reapplying my highlights to my highlights I told her to turn off my plan.
Kendra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lindy H.
March 24, 2022
Check your label before using !!
POSTED BY:
Lindy H.
March 24, 2022
I just colored my hair before looking at the label ! Turns out I was NOT SENT my personally mixed color ! My hair turned out MUCH LIGHTER and is not as expected. Because I hadn't colored on schedule, I had 2 color kits. Looked at my remaining set and it's labeled with my name and custom mix. The kit I used was a generic color. I should have read the label first !
Lindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Grace G.
March 24, 2022
Not the colour i was expecting
POSTED BY:
Grace G.
March 24, 2022
I was expecting a more red colour but instead my hair is copper brown. My colour was more vibrant before so i regret doing this. Sorry but i wont be repeating my order.
Grace G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sandra G.
March 24, 2022
Not what I wanted
POSTED BY:
Sandra G.
March 24, 2022
There were no highlights that I wanted and the product made my scalp itchy cancellation is in the future
Sandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Alicia W.
March 24, 2022
Color is strawberry blonde
POSTED BY:
Alicia W.
March 24, 2022
Color is strawberry blonde, not what I wanted. I did like the feel and smell of the products as well as the packaging though.
Alicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kimberley S.
March 24, 2022
Demi color doesn’t cover
POSTED BY:
Kimberley S.
March 24, 2022
The color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done.
Kimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Elizabeth N.
March 23, 2022
Do not buy
POSTED BY:
Elizabeth N.
March 23, 2022
The color came out magenta with pink roots. It cost $200 to fix. Be weary.
Hi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annette F.
March 22, 2022
Disappointed
POSTED BY:
Annette F.
March 22, 2022
Did not cover grey at hairline
Please discontinue my account
Annette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Erin S.
March 21, 2022
Didn’t cover grays or reduce redness
POSTED BY:
Erin S.
March 21, 2022
I feel like the more I use this product the worse it’s getting at covering grays. I asked for an asher tone and I feel like I got the same color I got before. It also seems to be getting worse at coloring my grays…
Hey Erin! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Elly G.
March 21, 2022
Hair color
POSTED BY:
Elly G.
March 21, 2022
Sorry but this hair color just did not live up to expectations. Although I did exactly as instructed my gray hair (roots) were not covered at all. This was a very disappointing experience and since you offer 100% guarantee, I am requesting my money back on this latest order. Please credit the card I used. Thank you, Elly G
Elly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth G.
March 21, 2022
Fades
POSTED BY:
Elizabeth G.
March 21, 2022
So disappointed. The color when it first came out and ordered ten years ago was awesome and I used it quite a while. Now it is like drugstore box color. It fades, does not cover greys well, and overall does not deliver. I gave it two stars instead of one because the stylist tried to help me and was sweet, but after using the product same results.
Elizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tammy H.
March 21, 2022
UNHAPPY
POSTED BY:
Tammy H.
March 21, 2022
This is my second order. First order color was too dark and I asked for the color to be made lighter I don't notice a difference. My color is suppose to be medium brown. My hair looks like its darkest brown. I hate it. I thought I was dealing with color specialists.
My order was also missing a brush and one glove was ripped.
Hi Tammy, so sorry to hear this! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already reached out to one of our Color Experts! You'll see your requested adjustments made with your April 4th order. We're also happy to include an extra set of gloves with your next order. Please also keep in mind that we only ship out a Tint Brush with your first Color Kit. Our Kits are made to also allow you to perform the bottle method. Please let us know if there is anything else we can do to help!
POSTED BY:
CLAUDE & NANCY J.
March 21, 2022
Very strong smell
POSTED BY:
CLAUDE & NANCY J.
March 21, 2022
I had a hard time with the final step of pouring the color over my head and massaging it in for 2-3 minutes, as the smell about knocked me out. In the past, I thought this had improved, but now it was really strong.
Nancy - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Seirra W.
March 21, 2022
Meh
POSTED BY:
Seirra W.
March 21, 2022
Didn't find it any better than the store box brands. Color okish. Hair feels and smells like box color. Not sure what is custom about it, maybe the label says my name idk. Trying to cancel the plan is near impossible. Been trying to find this magic button to push for last 30 minutes... At least I'm not out a ton of money I guess
Seirra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julia F.
March 21, 2022
Didn’t work and I had a hairstylist do iy
POSTED BY:
Julia F.
March 21, 2022
I did NOT expect regular orders. Please do not send any more. I should not be expected to pay for a product that doesn’t work. Cancel immediately
Julia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Alexandra A. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica M.
March 18, 2022
Hair is the same colour
POSTED BY:
Monica M.
March 18, 2022
I gave 2 stars because the kit is brilliant, much better than box dye. However, the first kit I received made my hair far too dark, the complete opposite of what I wanted. This kit they adjusted the colour for me and I've just done it...my hair is the exact same colour. It didn't do anything so I'm very disappointed
Monica M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sue M.
March 18, 2022
Horrible
POSTED BY:
Sue M.
March 18, 2022
Bad color, it dyed my roots orange, and the rest of my hair a muddy brown. I actually used a highlighting kit to make my hair somewhat better. Never again! I'm sending back the kit you sent me and absolutely don't send me anymore!
Hi Sue! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Raye B.
March 18, 2022
1st color
POSTED BY:
Raye B.
March 18, 2022
My color would have been great except I ask for no gold.
Hi Raye, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Feel free to check your email from your colorist! Please let us know if there is anything else we can do to help!
POSTED BY:
Charlotte H
March 17, 2022
My color
POSTED BY:
Charlotte H
March 17, 2022
Don't seem to last.good thing I buy the can of root touch up
Charlotte - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Gabby G.
March 17, 2022
Didn't make any noticeable difference
POSTED BY:
Gabby G.
March 17, 2022
I have medium blonde hair and I was looking to go ginger (strawberry blonde). I was excited to try my custom blend and I had high hopes but unfortunately it didn't make any noticeable difference in my hair. If anything, the dye made my lighter blonde ends the same colour as my roots - medium blonde.
Gabby - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Piper K.
March 16, 2022
My hair didn’t look any different
POSTED BY:
Piper K.
March 16, 2022
After reading the instructions and then applying the color, when I got finished all the color was down the drain. All my grays were still gray and I didn’t look like I had just spent over an hour trying to color them.
Piper - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lovelina A.
March 16, 2022
Issue with this hair color
POSTED BY:
Lovelina A.
March 16, 2022
This is my third auto ship and had issue with this particular color not covering my grays. I never had this issue before. Instructions followed not sure what the issue is. Very disappointed. Not sure if I will continue with this subscription.
Lovelina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shelia S.
March 15, 2022
Did not color gray
POSTED BY:
Shelia S.
March 15, 2022
The color I used that u guys made do not color gray I tried to times got the same results tried to send a pic but don't know how please send me a color that colors gray pls thank you I u do not have a color that color gray do not send me anything 💗
Awful color, roots color was lighter than ends, broke my hair… I now have tons of fly away and frizz. Just an awful experience my hair feels like straw, I can’t even wear it down anymore.
Janelle - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jenny C.
March 14, 2022
Still not right
POSTED BY:
Jenny C.
March 14, 2022
This is my 5th and last attempt to get the color an ash blonde. Have asked each time for ash but still not even close to ash blonde. Please listen to what your customers want
Jenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Velvet S.
March 14, 2022
Terrible
POSTED BY:
Velvet S.
March 14, 2022
I was told and it was marked on my bottles of color that it was blue black. It is dark brown and my roots look red. I am canceling my subscription
Velvet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
rebecca D.
March 14, 2022
latest shipment
POSTED BY:
rebecca D.
March 14, 2022
was not happy - formula chunky and would not mix at all -had to cut bottle for mix to come thru - coloring my hair with 2 different shades from bottle - was at room temp - shook bottle til i couldnt shake anymore - was like it was an old mix - was always happy before this - not so much now
Rebecca - We're truly sorry for any trouble dispensing your color. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
Lori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra T.
March 13, 2022
Disappointed
POSTED BY:
Sandra T.
March 13, 2022
This is the first time in years my hair color failed to cover the roots!! I will be contacting the team to find a solution ( I hope, there will be one since I absolutely love their products)
Sandra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maryam N.
March 12, 2022
Two different colors
POSTED BY:
Maryam N.
March 12, 2022
My hair is two different colors. The second shipment was a completely different color.
Maryam - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tamara K.
March 12, 2022
Haven't colored my hair in a while
POSTED BY:
Tamara K.
March 12, 2022
For me, this was a bit more tedious to use on my own, a bit messy for me. I love how the color turned out, but it was hit and miss in areas? Luckily it is so subtle that it blends in and allows my white hair to appear as highlites. It also left my hair very soft and silky, unlike over the counter hair color.
Tamara - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Janet O.
March 9, 2022
bottle had only Gold color-and replacement had only Gold color
POSTED BY:
Janet O.
March 9, 2022
When you are selling your service as Custom Hair Color, you should be sending your customers the blended color. Last month, I received a bottle that clearly had only one color in it. It was easy to see when comparing it to the chart, that it only had the Gold color in it. So, I sent an email and was told that a replacement would be sent that had the correct blend in it. But once again, the bottle had only the Gold color in it. Once is a mistake, twice is just incompetence. While I have been a customer since December 2014, at this time my only option is to cancel.
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Irene F.
March 8, 2022
Very disappointed
POSTED BY:
Irene F.
March 8, 2022
After following ALL the instructions, I was ready to rinse. Filled bottle with water, and rinsed my hair till water was clear. …I then noticed that the bottle was STILL 2/3 FULL of THE HAIRCOLOR MIX??
The color did not work..and my gray roots were not covered….So the color DID NOT WORK FOR ME….
Irene - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tami D.
March 8, 2022
Color not lasting as long
POSTED BY:
Tami D.
March 8, 2022
So I have been with u all for awhile n I have been noticing a problem with the color fading a lot faster then it used too. Nothing on my end has changed n it's getting disappointing that prices are going up but quality is going down. I hope this will not b the case with my color coming up in April or I may have to reevaluate my options
Hey Tami! We're super sorry to hear this. Upon reviewing your profile, we see that you've submitted an adjustment request and our Color Experts are currently working to resolve your concerns. We truly appreciate your feedback! Please let us know if there is anything else we can do to help!
POSTED BY:
Deborah R.
March 7, 2022
Grey cover
POSTED BY:
Deborah R.
March 7, 2022
Step 1 for my grey washed out in 3 washes. It was permanent color? Not happy. This was a truly poorly mixed product.
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Richelle K.
March 7, 2022
Roots
POSTED BY:
Richelle K.
March 7, 2022
While the color is very nice at the beginning, my roots have faded dramatically over the few weeks. I left this color on for 45 minutes and still my roots did not seem to have good coverage.
Richelle - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Aveen T.
March 7, 2022
Not covered
POSTED BY:
Aveen T.
March 7, 2022
It didn’t covered all my hair color, some area are lighter then others
Aveen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Noriko - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shari S.
March 7, 2022
Did’t fully cover gray
POSTED BY:
Shari S.
March 7, 2022
Did the 30 minutes and gray still shows through slightly
Shari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aleshia W.
March 6, 2022
Disappointing
POSTED BY:
Aleshia W.
March 6, 2022
The gray coverage was inadequate, despite my entire head being saturated. I had gray in the front that did not tint and, with my 41st birthday coming up, it was affecting me. I thought I could deal with it, but as the weeks passed, it faded rapidly and I decided to visit my stylist at the 5 week mark rather than 8. I had planned to begin doing my own color and having her do the cut to save money, but eSalon ensured I won't be doing that. I will have to return to budgeting for my stylist to do the full service now. So disappointed.
Aleshia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura c
March 5, 2022
No matter what I do, this color does not cover.
POSTED BY:
Laura c
March 5, 2022
I ha e given this a try 3 separate times and despite following the instructions to a T, this color does not cover well, leaves spots, and doesn't even color baby hairs. I wanted to be sure it wasn't an error on my part before I left a negative review, but I'm tired of my color not turning out as promised. I'll be searching for another brand.
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dawna C.
March 4, 2022
Custom color
POSTED BY:
Dawna C.
March 4, 2022
It's only been one week and the grey is coming through, so cancel my account totally.
Devon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Joyce G.
March 4, 2022
Cancel my account
POSTED BY:
Joyce G.
March 4, 2022
Do not send another shipment. I’m disputing the last bill and do not want any more bogus product!
Joyce - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joy B.
March 3, 2022
My hair wasn't like a cop or my hair was more of an orange on top very light you
POSTED BY:
Joy B.
March 3, 2022
The color was not as copperish it was more orange because of the other color that was on top from the other box so I have to wait and let some of it go out and then I'll recolor it with the copper and hopefully it'll be the color but I don't need any more for right now I have two boxes still from the first time I had to red and I have the copper
Hello Joy. Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please be on the lookout for an email from us with a few reminders! We are excited to continue working with you!
POSTED BY:
Raven A.
March 3, 2022
Leaking bottles
POSTED BY:
Raven A.
March 3, 2022
It's hit and miss! A couple of my orders have arrived with stains on the box from leaking bottles. I feel this affects product quality and should be addressed. Overall, I have been pleased with my hair color and products. However, quality control and maybe better packaging should be considered.
Hi Raven, we truly appreciate you taking the time to provide us with valuable feedback. We’re truly sorry that you've experienced issues with some of your Color Kits. We take our clients' feedback to heart and continue to improve our products and packaging each and every day. We've sent you a message via email! Keep an eye on your inbox for more details.
POSTED BY:
Kim D.
March 3, 2022
Color great, coverage notsomuch
POSTED BY:
Kim D.
March 3, 2022
Love the color, but it’s just not covering the gray.
Hi Kim, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen Q.
March 3, 2022
Quality not as good
POSTED BY:
Helen Q.
March 3, 2022
My last order 10858472 I was not pleased colour washed out on first wash not as good as previous let me have your comments
Helen Q. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Isabel A.
March 2, 2022
The color is nice gray coverage
POSTED BY:
Isabel A.
March 2, 2022
I love the color and leaves the hair very nice and shiny, but the gray coverage was not the best. I would like to try a stronger product to cover my grays.
Isabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy F.
March 1, 2022
Used color today
POSTED BY:
Judy F.
March 1, 2022
Color is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time?
Judy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Nadine S.
March 1, 2022
No longer covers grays.
POSTED BY:
Nadine S.
March 1, 2022
I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works.
Nadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Trish S.
February 28, 2022
Colour does not last, and more expensive.
POSTED BY:
Trish S.
February 28, 2022
I am noticing what others have noticed.
The colour does not last as it used to and it is more expensive.
The price increase from December 2021 to February 2022 = 31% plus.
I have been using eSalon for years....now I am not sure if I will continue.
Trish - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Krystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lisa H. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria M.
February 27, 2022
Billed without asking
POSTED BY:
Maria M.
February 27, 2022
I just got billed $31dollars without my authorization. $First time I got charged $10.
I told them I didn't want that color and now I'm charged triple the amount.Terrible
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carrie L.
February 27, 2022
Still brassy
POSTED BY:
Carrie L.
February 27, 2022
I have developed a lot of red and brassiness to my hair and wanted to eliminate it. The color helped, but did not remove the red undertones...
Carrie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Bridget R.
February 27, 2022
The color wasn’t what I expected
POSTED BY:
Bridget R.
February 27, 2022
So, the products were great quality, nice presentation, but the color didn’t turn out anywhere near what it was supposed to be. Followed the directions to a tee. When I buy professional color similar to the color I had requested on here, it turns a dark black/ blue. I ended up maybe 2 shades darker than my current color at the time was, with no blue tint in sight. Not super happy with the color, but the products were nice and organized
Bridget - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tracy S.
February 27, 2022
Disappointing
POSTED BY:
Tracy S.
February 27, 2022
I wanted to cover greys at the root, matching my natural color, a neutral light brown. I followed the instructions exactly, processed for 35 minutes, and was left with strawberry blonde roots. My grey processed well, but the whole thing was the wrong color. Off to the salon to have it corrected.
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kris R.
February 27, 2022
To light Wont cover grey.
POSTED BY:
Kris R.
February 27, 2022
For years i have asked to darken this shade to a light copper.. Now it wont even cover grey and fades in a week. DONT EVER SEND ME THIS AGAIN.
Kris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carrie H.
February 26, 2022
Changes?
POSTED BY:
Carrie H.
February 26, 2022
I just happened to read some recent reviews and learned that other long time customers are experiencing the same results as I am. Prior to the following, I got so many compliments on the color and condition or my hair. Now my color is faded within a few weeks to a brassy orange, my hair is limp ( I use e-salon recommended products) and my grays show through at the roots within 7-10 days of applying touch up. I thought it was me! So now I'm questioning whether to continue with e-Salon or move on. 🤔☹️
Carrie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sarah C.
February 26, 2022
Colour no longer lasts
POSTED BY:
Sarah C.
February 26, 2022
I have been using this for years and it has only been recently that the colour isn’t as long lasting and the price is getting to the stage that I go back to shop bought. Either something improves or you will lose a very loyal customer
Sarah C. - Thanks so much for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amna P.
February 26, 2022
Results way more dark then expected
POSTED BY:
Amna P.
February 26, 2022
After following all the instructions I did not get the expected result . My hair are nearly black
Now instead of medium ash brown . Not happy at all
Amna P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Lynette M.
February 26, 2022
It lasted one wash
POSTED BY:
Lynette M.
February 26, 2022
My colour looked great after it was done but washed out in the next wash. Very disappointing! Would not use it again.
Lynette M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wanda W.
February 26, 2022
Crashed and Burned
POSTED BY:
Wanda W.
February 26, 2022
I was really anticipating on receiving my first order. After following the directions carefully, I was deeply disappointed the hair color did not turn out the way I desired it to be. And to thin, I had such high hopes too! The timer did not work either. I am deeply disappointed in this product for the money that I’ve spent. I will not order again and will unsubscribe.😔
Wanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kimberly D.
February 26, 2022
Didn't cover my grey
POSTED BY:
Kimberly D.
February 26, 2022
I was upset with this last purchase. It did a very poor job of covering my grey hair. When I ordered in the past the coverage was better. Not sure if I will purchase again.
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Claudia G.
February 26, 2022
Didn't cover grays
POSTED BY:
Claudia G.
February 26, 2022
I specifically stated I didn't want black and the color is black but still didn't cover my grays.
Claudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
C.N.
February 26, 2022
Not as expected
POSTED BY:
C.N.
February 26, 2022
Complicated and messy process compared to box dyes. The " roots" mixture when finishing at the end was so strong smelling.. It nearly made me pass out and there was no way i could leave it on my hair or continue to massage for 2-3 minutes because the fumes were so strong that it made it difficult to breathe. And couldn't find anywhere staying to be prepared for that it would've opened a window. Plus, didn't cover greys very well. Packaging doesn't say how long coloring should last either. On the plus side, the color looks good so far and hair doesn't feel super dry. Also
C.N. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Joanna Z.
February 26, 2022
Order not as requested.
POSTED BY:
Joanna Z.
February 26, 2022
I'm a mother so coloring my hair and even having the time to is a treat.
I colored my hair today and it's not what I requested.
My gray roots are still visible. My hair that should be soft black is brownish.
I requested a non brassy tolerant full coverage for my gray soft black. That is not what I received.
Joanna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ms.Gul
February 26, 2022
Not satisfied with Custom colour
POSTED BY:
Ms.Gul
February 26, 2022
I bought ammonia free custom colour. I believe bleach is used in making custom colour. When I colour it damage and burn my hair. I am really disappoint with my purchase my damaged hair take months to recover.
Ms. Gul - We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get your hair where you want it to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Demelza W.
February 25, 2022
Unsuccessful result
POSTED BY:
Demelza W.
February 25, 2022
This product did not take to my natural hair or on my greys.
Demelza W. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
POSTED BY:
Louise B.
February 24, 2022
No longer interested
POSTED BY:
Louise B.
February 24, 2022
Product color smelled and burned at times. Color was not accurate, price to high. I went back to supermarket color.
Hey Louise, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello Terry. We are sorry to hear that you were disappointed by the gray coverage of your recent color application and that it dried out your hair. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dana S.
February 24, 2022
Don’t do it
POSTED BY:
Dana S.
February 24, 2022
This color was supposed to be a dark auburn and I got a copper ginger. Not what I wanted at all!
Dana - I am so sorry to hear that, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vicky M.
February 23, 2022
Awful.
POSTED BY:
Vicky M.
February 23, 2022
Color did not come out right at all. Contacted a salon and they adjusted color but it did not cover over the mistake of the first one. Made my roots look ridiculous. Now I have to pay for color correction at a salon I previously sent pictures of how wrong the color was
Vicky - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
NightWitch
February 23, 2022
Most recent color turning pink
POSTED BY:
NightWitch
February 23, 2022
Aagghh!!! My color is going from a dark red to pink, not at all what I wanted or expected. I requested a change in my color to more closely get my color to ginger biscuit red which should be more of a copper, less dark red, and will hopefully prevent this turning pink issue. I find it disturbing, especially since it has only been in my hair for less than 3 weeks. We will see how this next one holds up and keep fingers crossed that it doesn't turn pink again.
This is the second time I try this product. The first time, I followed the directions and my hair didn't pick up the color with one use so I did it twice since I had product left over and then my hair took up the dye. The same thing happened this second time around, none of my grays picked up the color so I have uneven color throughout. I'm most likely not going to continue using this product.
Lorrine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Dawne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
charmaine S.
February 23, 2022
Three different colors of hair
POSTED BY:
charmaine S.
February 23, 2022
I had three different colors in my hair before I used the product and now there are three different shades of color from what it was originally
Charmaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa D.
February 23, 2022
Did not cover my gray
POSTED BY:
Melissa D.
February 23, 2022
Loved the color and it didn't burn my scalp but but it did not cover my stubborn gray.
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Leah W.
February 22, 2022
Fades quickly
POSTED BY:
Leah W.
February 22, 2022
After one wash, the bottoms of my hair has already begun to fade- however very easy to apply and does not damage hair
Leah W. - Thank you for your feedback! We’re so sorry to hear that your colour result did not meet your expectations. We will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please keep your eye out for an email from us for your next steps!
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