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The steps were easy to follow. The color was perfect. However, it was not enough product for the amount of hair I have. Some parts didn’t get dyed. As well as, some parts of my bleached hair had a brassy look. So, I’ve talk to my stylist and we are hoping round 2 will work out.
Melva - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Denise B.
April 20, 2021
good product
POSTED BY:
Denise B.
April 20, 2021
I love how soft this hair product made my hair (going on 2.5 weeks), and like the overall color but the newer hairline grays around my face did not cover very well, and I could see this immediately after coloring my hair. Then within a couple of days, the color washed out in this area altogether and the greys in this area came back as if I didn't color them. I'm using a color spray to correct it, but wish the permanent color covered them. Overall, it is a good product.
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joene C.
April 20, 2021
Cancel future shipments
POSTED BY:
Joene C.
April 20, 2021
I LOVED the color —for the first week and a half. Then it began fading as my usual color does . By the third week it was a very light, light strawberry blond. All I could see is a ghost when I looked in a mirror. For this reason I am canceling future orders. If I am going to pay a higher price for hair color I at least want it to last as long as the least expensive one I used before. This was not the case. Please cancel future shipments.
Joene - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Angel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kris D.
April 20, 2021
Easy to use but the color seemed a bit brassy
POSTED BY:
Kris D.
April 20, 2021
I like the convenience of having the color shipped right to my front door but I still struggle with good coverage around my hairline and it seems after the first wash or two it seems to turn a bit brassy. I have watched your how to videos trying to get a better coverage but I seem to end up with gray showing around my temples.
Kris- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Mary Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marta G.
April 17, 2021
A little dark
POSTED BY:
Marta G.
April 17, 2021
Darker but close enough. I am leaving to USA next Month so need to stop subscription
My hair is really quite dark and over the years I have had quite the struggle, coloring it. If I try to go lighter (which of course I always do) it turns orange, or in some cases purple.
Seeing as I had terrible results with in home box color I started going to the salon. Paying at least 300 bucks per visit. Somehow with all that money I was never quite happy with the end results. I mean it was close enough and it covered my now graying head well so I kept doing it. Even when my hair started to look dry and damaged. I found eSalon purely by chance through an ad online during the lock down last spring and I was sceptical. I can safely say now that I will never go back to the salon. My hair is healthy shiny and a color I have only dreamed of!!! Let's not forget that it costs a fraction of what I was paying for a "meh" color job at a salon. I will never use anything else ever again. It's easy, they have professionals that make the color for "your" hair, and your desired outcome!!! Did I mention its affordable!! Please dont take my word for it check it out!
Rebecca- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. We love being able to help our clients achieve beautiful, salon-quality results at home. PLUS saved you some money. Happy Coloring!
POSTED BY:
Desiree C.
April 17, 2021
Excellent hair color!
POSTED BY:
Desiree C.
April 17, 2021
I’m naturally a brunette but have enough gray that I decided to medium ash blonde. Usually I pick up a couple of the better hair color brands at the drugstore to accomplish this. Cue the pandemic and getting out of the house is less appealing so I decided to try eSalon. I liked the question process although I had to ‘trick’ it to get the lighter blonde color I wanted. Otherwise everything has turned out well. The color is a bit red, almost strawberry blonde, but I think a toner will fix that. Definitely a good purchase!
Desiree - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Alexandra O.
April 16, 2021
Hair color
POSTED BY:
Alexandra O.
April 16, 2021
Did a better job at putting this on!! And left it slightly longer.
I love the color that was prepared for me. The hair wasn’t dry after the application either. I took one star off because there was strong chemical smell while I was mixing the color.
For new buyer, you need a bowl to mix in your color because it is too thick to shake it in the bottle like the store/drugstore bought.
Tisha- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Josie W.
April 16, 2021
Still a nice colour but not quite as amazing as last time
POSTED BY:
Josie W.
April 16, 2021
Applied according to instructions but unfortunately my roots are noticeably more coppery that rest of hair.
Still a lovely colour but annoying as the last batch had evened my hair out, so a bit disappointed. I can only assume that the 30 mins on roots, 3’mins on rest of hair timing is a bit out. Would be good to get some advice on how to fix this or at least avoid it happening next time. X
I didn’t like my 1st color. They were very patient with me and sent me a new color, that is beautiful. Wonderful product, fabulous service, great price!
Linda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Marianne M.
April 15, 2021
No embarrassing roots
POSTED BY:
Marianne M.
April 15, 2021
I haven't colored my hair in at least 6 years, probably 10 for two reasons. One, the salon cost $100 after tip and my roots were back in so soon - I hated the skunk look, which seemed to last longer than the new color. Secondly, I started to do it myself with box color from the stores, and the look after two weeks was awful, different shades and it seemed to just never match. For the first time, and I waited a few weeks before writing this review, there is no root discolor, or basically eSalon gave me a perfect match. Thank you eSalon for such a great match! I chose the semi permanent because as the grays come in they seem more natural and blended as if I wasn't coloring my hair at all. I also think that it is gentler on my baby fine hair. I love this product and will continue to use it. Once again thank you eSalon!
Marianne - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Kathleen T.
April 15, 2021
Color faded quickly
POSTED BY:
Kathleen T.
April 15, 2021
Five weeks after I used the second application (the new adjusted color) I noticed a small section of my gray hair was already faded. Not just the roots but the entire piece. Since I have already received the 3rd shipment, I will use the product once more, but I would like to cancel my subscription as of now. I will have my hair dresser do the color in the future.
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan W.
April 14, 2021
Lighten up
POSTED BY:
Susan W.
April 14, 2021
I requested a lighter brown but it's still on the dark side Im thinking because my last color was a darker brown. Maybe it will lighten up with time. Still a nice color though.
Susan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Shannon C.
April 13, 2021
The color was great, but dear God, the fumes!
POSTED BY:
Shannon C.
April 13, 2021
The color was great, but dear God, the fumes! I like the color, but may need to go darker. The one thing that was really notable were the fumes. Much worse than what I had been using. I’m not sure if that will be a deterrent from having me use this product again.
Shannon - Thank you so much for sharing your feedback with us. We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer M.
April 13, 2021
I love the color
POSTED BY:
Jennifer M.
April 13, 2021
The color is beautiful! The only downside is that my grey doesn’t stay colored.
Home - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Ina H.
April 13, 2021
Loved the color and extra touches but not the smell
POSTED BY:
Ina H.
April 13, 2021
Really appreciated the effort that went into my color. I found the skin protection oil and the wipe to remove color very useful. Product went on well but I didn't love the smell which was simillar to store bought products. It started to look dull by the third week. So, I recolored at 3 weeks.
Ina - Thank you so much for sharing your feedback with us. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Susan D.
April 11, 2021
Brilliant
POSTED BY:
Susan D.
April 11, 2021
I don’t think you can go too wrong with dark brown but this is an excellent colour and matches my hairdressers the only difference is the price £45 cheaper highly recommended
Difficult to apply yourself if you have long hair. The root and ends color are noticeably different so if you aren’t good a blending you will miss spots like I did.
Jessica - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom eSalon Made For You color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Ruth G
April 9, 2021
Fantastic colour
POSTED BY:
Ruth G
April 9, 2021
The colour is fantastic, looks really natural and it allows the natural strands of my hair to shine individually. Hair looks shiny, full and healthy.
My only complain is that grey coverage is a little less than expected on the length of the hair (it is perfect at the root, though, so the issue is maybe with the instructions)
Maria - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Dana S.
April 8, 2021
I like the quality
POSTED BY:
Dana S.
April 8, 2021
I’m still working through some color kinks to get color perfection, but overall... this dye leaves my hair feeling better than any upscale salon dye I’ve tried.
Dana - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Jody G.
April 6, 2021
Gentle on my scalp
POSTED BY:
Jody G.
April 6, 2021
Tried others but have returned to eSalon because the product is so gentle on my scalp: not drying, doesn't itch. Only wish someone could figure out how to keep red tone hair tones from washing out more quickly!
Jody - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jami C.
April 6, 2021
Finally
POSTED BY:
Jami C.
April 6, 2021
Had to adjust color a few times but now have better coverage for my gray.
Jami - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Carey K.
April 6, 2021
a little too much copper in the ends color
POSTED BY:
Carey K.
April 6, 2021
The root color is good, the ends color is too coppery, some parts of it almost look pink.
Carey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kathleen G.
April 6, 2021
Colour choice
POSTED BY:
Kathleen G.
April 6, 2021
I really recommend your colours i just wish i had of added a bit of gloss to my colour instead of matt but il know for next time Thankyou 5 star
It's 3 weeks since I colored my hair, and I have to say the color is still vibrant. My grays are staying covered longer than the color I used previously. My only issue is the strong ammonia smell when mixing the developer and color together.
Margaret - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
LeAnn O.
April 2, 2021
Great package!
POSTED BY:
LeAnn O.
April 2, 2021
If I could change one thing in the sun my hair has a red hue.
LeAnn- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Kostas M.
April 2, 2021
Very easy to use and fantastic results
POSTED BY:
Kostas M.
April 2, 2021
Like many others, I am struggling to keep up with my hair color during the prolonged lockdown. Last year, I had a disaster attempt with a box dye, even though I thought I had the correct shade, so this time I decided not to risk it.
I like the feature where you can upload your own photo and get a custom mix. The box arrived fast and with everything you need (except a bow, but I already had that).
I enlisted my husband to help me out with the back of my head, took us a while to get the sectioning right but the result is fantastic for a first try!
The color is very vibrant and fits exactly the shades I already had (not easy when it comes to red/copper tones). My grays are covered very naturally, they didn't get extra "bright" like it can happen sometimes, even when the hairdresser does my hair.
The hair feels soft after the application and you can tell that this is a very high quality hair dye.
I liked the color better but the solution is so thick I have a hard time squeeze if the bitter ( I have arthritis) maybe include the brush this time it wasn’t included also I like the shampoo do you sell it separately
Margaret- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Bek B.
April 2, 2021
Beautiful Colour
POSTED BY:
Bek B.
April 2, 2021
Initially I thought it would be a bit dark - but it is perfect love this colour
Bek - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
DEBRA B.
April 1, 2021
No order
POSTED BY:
DEBRA B.
April 1, 2021
I would love to tell you about my hair color. Unfortunately i have not seen any order delivered. Every time i track it there is another reason that it has been delayed. Im going to check out madison reed
Debra- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have not received your order yet. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jamie L.
April 1, 2021
Hello
POSTED BY:
Jamie L.
April 1, 2021
I loved the entire process and color I just wish it covered my grays better
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Aretusa F.
April 1, 2021
High quality product.
POSTED BY:
Aretusa F.
April 1, 2021
Amazing product, a bit pricey if you need to use 2 bottles.
Aretusa - We're thrilled to hear that you're enjoying your custom color results. We look forward to our next opportunity to delight you!
POSTED BY:
Katie L.
March 31, 2021
Still 2 tones
POSTED BY:
Katie L.
March 31, 2021
I have not colored my hair in over a year. My hair was 2 different colors. I thought with having a root color and an end color this would solve my issue of having 2 colors, instead now its just a different 2 colors. I love the color...but wish it matched my whole head
I love the color and the way it sort of covers the gray. I had another account under [email protected]. I received 1 credit before I realized that I had 2 accounts. Can I put that credit onto this account [email protected]. Also on 12/10/2020 my shipment was mailed. I never received that shipment. I called and the woman said that she would ship me a free order, that was in the middle of January. I never received the free color kit. HELP
Donna - Thank you so much for sharing your feedback with us. We are tickled to hear you’re loving your custom color and coverage. One of our Color Experts has sent you an email to resolve your other concerns for you. We appreciate you reaching out!
POSTED BY:
Louise R.
March 31, 2021
I love the new color!
POSTED BY:
Louise R.
March 31, 2021
I love the new brighter blonde that you mixed up. The only issue I can see, is that the sides of my hair, which is thinner on the sides, did not capture the blonde. It is not that big of a deal, and it is probably user error (me) anyways, but that was the only thing I noticed. I did not expect to receive the highlights kit because I think this color is good enough. I have not tried all the other products yet so I cannot review yet.
Louise - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. One of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Michele S.
March 31, 2021
Good quality
POSTED BY:
Michele S.
March 31, 2021
I loved how much product you receive, it was definitely enough for my long hair. While coloring my hair I did a very good job of making sure everything was covered but once it was finished I’m still seeing a few grays so this was disappointing since there was so much product. Love the smell of the shampoo and the conditioner made my hair very soft. I just did it today so I will see how long it lasts.
Michele - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christelle A.
March 31, 2021
Hair color / Chocolate
POSTED BY:
Christelle A.
March 31, 2021
Great product, however, I would love the color to be a little more pigmented. I feel like, the color isn’t locking enough. It’s faded even though I leave it on longer than supposed to!
Christelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Lynn W.
March 30, 2021
Excellent and pleasant service
POSTED BY:
Lynn W.
March 30, 2021
I would give eSalon 10 stars if I could. On placing my order, I was assigned a colourist who reviewed, based on a photo I sent and my desired look, the colour needed to achieve this. The first colour was a little too light to colour my grey roots, and when I told eSalon this, Amelia, my assigned colourist telephoned me to discuss how to rectify this. They then sent me, free of charge an adjusted colour and checked in with me to see how it worked out. I have now placed another order and we are going to tweak it ever so slightly, just to achieve perfection. If you can’t get to a hairdresser, this is the next best thing to ensure a good colour, and it doesn’t dry out your hair but leaves it shiny and glossy. You really feel that eSalon care about how your hair and I have been so impressed by all they have to offer.
Very good coverage but I find quite tricky to apply in spite of following the instructions very carefully.
Condition of hair is great but very glad my hairdresser will be able to come and apply the next colour for me!
Marisa- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Tanya L.
March 29, 2021
Great at home option
POSTED BY:
Tanya L.
March 29, 2021
Started using esalon when Covid closed salons here. When salons opened back up, I kept doing esalon since it’s a much cheaper alternative & the color looks good. I find the process time consuming & a bit messy but worth it for the savings & end result.
Tanya - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Shelley R.
March 29, 2021
Best colour I have ever had
POSTED BY:
Shelley R.
March 29, 2021
Salons just never got it right !!
But esalon got it perfect !!!!!
5* never going back to salon again
Rosa - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! Keep an eye on your inbox for more details regarding your concern.
POSTED BY:
Melinda C.
March 28, 2021
Love the color!
POSTED BY:
Melinda C.
March 28, 2021
This color is perfect! There wasn’t a red or orange tone at all. Would be better with size large gloves. I always tear the medium ones.
Melinda - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Emma M.
March 27, 2021
Review
POSTED BY:
Emma M.
March 27, 2021
Initially I loved the results but 3 weeks later I can see the grey hair coming through again as if the dye has faded. Possibly it would happen with any dye though. Loved the colour when it was first done.
I finally used it yesterday, March 26.
There really isn’t enough to do all the roots underneath the surface,
My hair is quite thick. I have that done at the hairdresser a couple of times a year,
it’s impossible for me to do that. But I had enough to do all the roots that show,
& it turned out pretty nice. I won’t need another set on April 1st.
I do my hair every 6 weeks or so, & I use temporary spray touch up in between.
I try to limit these chemicals as much as I can.
So I’ll let you know next time, about in one month, if I’ll need it.
My hairdresser is back at work, & I plan on going there within 1 month or so, to have my whole head done. I really need it. Didn’t go for 15 months.
Thank you.
Danielle - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future! Keep an eye on your inbox for more details regarding your upcoming order.
POSTED BY:
Elaine M.
March 27, 2021
It will not dry ur hair, promise!
POSTED BY:
Elaine M.
March 27, 2021
This product was worth all the penny. It did not dry my hair after coloring my hair. Color looks more natural, although I wish they ha e the color that i like but all in all I'm satisfied.
Monica - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Alice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Kimberlynn B.
March 26, 2021
Color Joy!
POSTED BY:
Kimberlynn B.
March 26, 2021
I love my color, only thing I’m not to excited about is that my sparse white hairs along the hairline does not color or hold well. It either stays white or if does catch the color it fades quickly.The shampoo / conditioner/ tint is amazing! Keeps my hair silky soft and smells beautiful
Kimberlynn -We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine R.
March 25, 2021
Color is awesome!
POSTED BY:
Christine R.
March 25, 2021
I am very satisfied with the new shade that was made for me.. but now one week later I had to write to you to tell you that my color totally faded and dull and washed out!
I’m very disappointed .. I will send you a photo ..
Christine - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Ellen R.
March 25, 2021
Perfect!
POSTED BY:
Ellen R.
March 25, 2021
I had an issue with my previous color being brassy but they addressed that immediately and I am now loving my color!!
Ellen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Carolina M.
March 25, 2021
Too dark too much ammonia
POSTED BY:
Carolina M.
March 25, 2021
End result was not bad but the color was darker than the picture shown way darker and it had too much ammonia.I do keratin treatment so I rather have it with less
I will skip the next order for now.
Thank you
Carolina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kathleen L.
March 24, 2021
Great color but ...
POSTED BY:
Kathleen L.
March 24, 2021
I love the way my hair looks after using the personalized color but now that I've ordered a new shade I'm starting to wonder if they are actually hair stylists. They only ever send 20 vol developer and since I went darker the roots ends color definitely should have come with 10 vol or less to better save the integrity of my hair. Other than that though they are easy to communicate with and my color looks great!
13 of 14 people found this review helpful. Did you?
Kathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Sarah N.
March 24, 2021
TOO DARK- AGAIN
POSTED BY:
Sarah N.
March 24, 2021
NEW FORMULATION IS STILL TOO DARK. FOR THE THIRD TIME. CANCELING MEMBERSHIP.
Sarah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Alyssa S.
March 24, 2021
Review
POSTED BY:
Alyssa S.
March 24, 2021
I am pleased with the color that came and look forward to the next one maybe something with a bit more red though
Alyssa - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Emily M.
March 24, 2021
Awesome color
POSTED BY:
Emily M.
March 24, 2021
I had requested a bit of a change to what I had gotten as my hair still had an orange tint to it. Which was corrected!!
Emily - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Cindy D.
March 24, 2021
Custom color set
POSTED BY:
Cindy D.
March 24, 2021
Color last doesn’t fade after washing a couple of times
Cindy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Jan P.
March 22, 2021
Revived
POSTED BY:
Jan P.
March 22, 2021
It took me a while to pluck up the courage to use my colour kit, but finally did it on Saturday. My god what a difference, the only thing is my grey/white was so extreme it was hard not to get it on my already residual shade so it looked quite dark. The next day I noticed I have the “halo” effect where it looks a bit orange/gold. I am hoping my next touch up will help with this. Otherwise I would recommend eSalon to everyone, and the biggest upside is you’ll save yourself a fortune.
Loved the color, but may tweak a bit. The color was what I selected but seeing on, I think I want to change it up a bit. The kit included everything you need, and even things you wish you had when you used boxed hair color purchased from the drug store. Loved the extra pair of gloves and the stain preventer and stain remover. Hair felt healthy and was shiny/glossy after I was done.
Jennifer - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kate P.
March 21, 2021
Good grey coverage.
POSTED BY:
Kate P.
March 21, 2021
Well, fairly pleased with my colour. Except there are a few bits that look more a light ginger than my expected light blonde. Followed instructions properly too.
Rosalyn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to adjust your color. Please let us know if there is anything else we can do to help!
POSTED BY:
Zoe S.
March 19, 2021
First time
POSTED BY:
Zoe S.
March 19, 2021
Loved the ease of order n application
Sadly coverage of my greys wasn't great
Suzanne - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
V. Lee F.
March 17, 2021
Color Change
POSTED BY:
V. Lee F.
March 17, 2021
The color is great but still not enough burgundy! Getting closer!
V. - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Audra R.
March 17, 2021
Haircolor
POSTED BY:
Audra R.
March 17, 2021
Covers All the greys! Great product. Just wish it had a moisture in it.
Audra - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. Happy Coloring! We will be reaching out with advice from our experts on how we can help you combat any dryness you're experiencing. Happy Coloring!
Shelly - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alison M.
March 17, 2021
Love it !
POSTED BY:
Alison M.
March 17, 2021
Initially, I thought it was a bit darker than I would have liked, but its perfect! Such amazing shine and condition.
Thank you for the custom color. It looks divine on my hair and I have a lot of compliments. Just a slight problem with the amount of product that I received. The root treatment was enough to cover my whole head. But the amount for the ends we were short about 1/8 of my head. I have a lot of hair, like really, a lot. So maybe there is a way to adjust that. Thanks
Jeannine - Thank you for reaching out to us here at eSalon! We are so sorry to hear you did not receive enough color to saturate your ends. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jacqueline T.
March 16, 2021
Every thing you need!
POSTED BY:
Jacqueline T.
March 16, 2021
I liked the color a lot and I liked that you had everything you need in the kit. I was a bit disappointed that my hair felt dry on the ends. This did improve after using my usual conditioner.
Jacqueline - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
April E.
March 16, 2021
Liked
POSTED BY:
April E.
March 16, 2021
Overall color I like but II am starting to see some shades of reddish/orange in areas. Also some greenish like tint will shimmer thru at times.
April - Thank you so much for reaching out to us with this feedback. We are truly sorry to hear that the results of your most recent formula had a green tone to it. Here at eSalon, we take our Color Happiness Guarantee seriously, and we would love to remedy this for you. One of our Color Experts has reached out to you via email with additional information, and the next steps. We look forward to speaking with you soon.
POSTED BY:
Keri H.
March 16, 2021
I like it!
POSTED BY:
Keri H.
March 16, 2021
It is still a little lighter than I wanted but I like it
Keri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Linda K.
March 16, 2021
My color is just the way I like it, and I like the dry hair application method.
POSTED BY:
Linda K.
March 16, 2021
I have one question about earning a free color set. I have been using eSalon since 2017. Why do I still need 8 color orders to earn a free color set. This is not right. Please check my orders and reply to me.
Linda - Thank you for the wonderful review and your loyalty to us! Everything our clients’ say is truly valued and we look forward to hearing more feedback from you in the future! Keep an eye out on your inbox for more details.
POSTED BY:
Annabelle
March 16, 2021
Simply Perfect!
POSTED BY:
Annabelle
March 16, 2021
I’ve been using eSalon since last year as was recommended by my sister. I’d been after a rich very dark chocolate for ages but nothing I tried was right. I ordered their Darkest Brown Matte Ash & although it was lovely it was a bit flat. So my colourist adjusted it for the next 2 orders. But I still wasn’t completely satisfied. So I sent a message to my colourist & again the colour was adjusted & hey presto, I now have the most gorgeous luscious rich darkest chocolate brown locks (literally just this side of black) with perfect grey coverage & not a hint of red or copper! My daughter always applies it for me & once it had been coloured, washed & dried, I did a little excited jig around the bathroom 😂😂
Thank you Jessica, my colourist this time. I’m over the moon 🙏🏼🌈🙏🏼🌈🙏🏼🌈
My hair is dark brown.
A year ago I realized I have some gray on a side of my head.
So, I began to color my hair. Haircolor came up a bit red every time.
Moreover, hair dye dried out my beautiful curls. I was very upset.
One day I just googled "best hair dye" and found eSalon. The first order coasted me just $11.
After happened the miracle)
I got the perfect color! It was not just perfect, but IT WAS MY NATURAL COLOR, very shiny and without those ugly red tones.
I want to say a huuuuge thank you to the person who formulated my color. I got exactly what I wanted (I am usually very picky.)
I subscribed for auto-ship, I already put in my basket the moisturizing shampoo, conditioner, and mask.
BTW: The box is very cute and personalized.
Daria - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Sylvia F.
March 14, 2021
Color review
POSTED BY:
Sylvia F.
March 14, 2021
My hair turn out shiny and healthy after the only thing i didn't like is i didnt get the color result i wanted. It turn out darker instead of lighter. I ordered ashblond and the result is kinda reddish brown.
Sylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Amber - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristi R.
March 12, 2021
The BEST results I have ever had
POSTED BY:
Kristi R.
March 12, 2021
I have used drug store color and professional services numerous times. I have lighter blonde hair with now severely graying roots (I'm 46 yo). After going to a salon the last few times for color/foil (at least $130) my roots always reverted to gray again within the week. My "light blonde ash" highlights were yellow within 2 weeks WHILE using the toning shampoo and conditioner religiously. No matter how many times I would complain and ask for something even lighter and ashy, it never changed. The drug store brands only turned my hair yellow or greenish. SO I decided to give Madison Reed a shot. The price was perfect, and they have a much better selection of colors...and experts on hand. At first, I was really scared. LOL! I applied my root color and waited the required 20 minutes. At that time, my scalp looked green and my roots were looking blue. I was nervous. Then I applied step 2 to the lengths and waited another 10 minutes. Still looking dark gray/blue/green...YIKES! I was already looking up color correction remedies for blue or green hair online. I took the remainder of my step 2 dye into the shower as stated, added the water, rinsed it through and lathered. Waited the required 3 minutes, then used the included shampoo and conditioner. I was terrified to take that towel off. But....after I used the blow dryer....AMAZING! No blue, green or in between. It was a beautiful shade of light ash blonde. The BEST outcome I have ever had with color, for real! I would include a picture, but it's late and I'm really tired and goofy lookin right now. I'm a first time customer, but now a lifetime one. Very happy.
Kristi - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Deborah R.
March 11, 2021
Good product
POSTED BY:
Deborah R.
March 11, 2021
Good set up. Came with enough solution for my hair. I liked the color. Gray coverage was not the greatest. Within 3 weeks grays were showing again.
Deborah - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Linda R.
March 11, 2021
First color set was a little too dark.
POSTED BY:
Linda R.
March 11, 2021
First set was easy to use, but was a little too dark and too red. After consulting with the hairdresser from
eSalon, the new color shipped in March was perfect!
Linda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
My color is not quite right yet, but I love how the colorists are reformulating and asking questions about what I'd like to see in my color. I think we are almost there!
Kara- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Shannon P.
March 9, 2021
redness
POSTED BY:
Shannon P.
March 9, 2021
It didn't have as much of the deep red as i thought it would and it smelled horrendous
Shannon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberly P.
March 9, 2021
I like my color
POSTED BY:
Kimberly P.
March 9, 2021
I like my color but this is the worst smelling stuff I have used! The smell burned my nose and eyes and took my breath away!
Kimberly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Linda Nash
March 9, 2021
My product.
POSTED BY:
Linda Nash
March 9, 2021
Please do not send me anymore dye at this time. I am not able to pay for it. Thank you, Linda Nash
Linda - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Monica F.
March 8, 2021
Color set
POSTED BY:
Monica F.
March 8, 2021
It’s a good product but I think I need to change my color
Monica- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Tanya S.
March 7, 2021
Love it
POSTED BY:
Tanya S.
March 7, 2021
I love the colour my hair has become! It's an 8 out of 10 but the reason why I didn't rate 10 was because it didn't dye my greys :( so I'm very sad about that
I’m a mature blonde with white coming in at the front hairline and temples. This is the only color that actually makes my hair blonde again! Others just make it look grey.
Kristin - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Linda H.
March 5, 2021
Great colour
POSTED BY:
Linda H.
March 5, 2021
The colour mix for me is perfect ,but I really don't need all the accessories that come with it evrytime ,I would just like the colur and pay a bit less,
Merrie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Elaine I.
March 4, 2021
Camo Wand
POSTED BY:
Elaine I.
March 4, 2021
Loved this product; that is until my color was discontinued. I check back regularly but no more auburn. Wish I could purchase it again in my color.
Elaine - This kind of feedback is very rewarding. We're so happy to hear that you enjoyed our Camo Wand! We look forward to the next opportunity to delight you!
POSTED BY:
Christine M.
March 4, 2021
Great Product
POSTED BY:
Christine M.
March 4, 2021
Loved the product and the colour-found a difficult to squeeze out of the bottle as quite thick but used bowl and
brush and it was great to use.
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