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By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Henrietta - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary G.
August 23, 2018
straw for hair
POSTED BY:
Mary G.
August 23, 2018
My hair goes down to my waist. After using esalon my hair was like straw. I waited for 3 days to wash my hair and when I did, the color started to come out. Most of the color was out of my hair by the 3rd week. Store bought color lasted longer and made my hair softer than before I used it. This color is not good for my hair at all. I do not want anymore. I would like to cancel any further shipments. I will not recommend this to anyone.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Margaret H.
August 23, 2018
Downgrading review to 2 stars
POSTED BY:
Margaret H.
August 23, 2018
My color is too dark and eSalon is changing it for the next shipment. They say that what they provided shouldn’t have made my ends darker. Well they are and now I guess other than getting clatifying shampoo there is nothing I can do about it. I guess I can go get highlights but the whole point of this was to move away from expensive salon visits. I’m pretty disappointed that even after speaking to eSalon on the phone they have nothing they can do.
Margaret - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Pamela K.
August 22, 2018
Terrible
POSTED BY:
Pamela K.
August 22, 2018
Made my roots a very unattractive orange/brassy color. Now have to go somewhere to fix the mess eSalon made of my hair.
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle M.
August 22, 2018
Hair color
POSTED BY:
Michelle M.
August 22, 2018
This is my third time using my custom color, for some reason it was a little darker than before. It did cover my grays wonderfully , and I do like it a lot, but just a little darker than I would have liked this time. I'm not really sure why this happened . It should be the same as past ones, shouldn't it?
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
M Rev
August 22, 2018
I thought I'd be really happy with your product but unexpectedly disappointed!
POSTED BY:
M Rev
August 22, 2018
Hi, I've not been at all happy with the colour, it's kind of brown not red, flat, not tonal, it does not cover the grey very well, the dye is extremely chemically, the chemical fumes about take your eyes out and I couldn't breath, never experienced that with any other dyes and it was quite frightening. Thought maybe it was me not shaking it long enough the first time, but the same second try and I shook it plenty. And I don't like the plastic moulded packaging you use inside the box to encapsulate the bottles, this should have cardboard and the totally unnecessary square plastic slip you put the instructions inside. They don't need to be inside anything, they are of good enough quality paper and you certainly should not be using additional plastic! What are you thinking! It's costing you more and so bad for the environment. You have a moral responsibility as a business to safeguard the environment! I hope you remove these two items from your packaging. I think I'd like to cancel my order, I get better results with a £5 Nice and Easy 8WR Golden Auburn. Please can you ring and advise how I do that. Thanks
M - Thank you for your feedback. We apologize for the disappointing experience you had with our customized hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Si Ling E.
August 22, 2018
Gentle on scalp but no gray coverage
POSTED BY:
Si Ling E.
August 22, 2018
I liked the personalization, the instructions and everything that came with the kit was excelent. The color was what I wanted at least in the bottle. The first issue that I had was the strong smell of the ammonia or whatever chemicals the formula had, it was very difficult to breath and to keep my eyes open during application however, it ended up being not as damaging for my sensitive scalp which was a good thing and very important for me. The second issue is that it did not work at all to cover the few gray hairs I have. Although they are just a few the stand out against my dark hair and the product did not cover them.
SI - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Charlotte S.
August 21, 2018
Too hard to rinse out
POSTED BY:
Charlotte S.
August 21, 2018
I have had three sets of dye from eSalon now, and they have all been disappointing. I wanted a dark brown with purple. No matter how much they increased the amount of purple, it wasn't noticeable in my hair, so I just had very dark brown hair.
I bought the brush and clips, and followed the instructions to the letter. When I came to rinse the dye out, a solid gel-like patch formed over my scalo and would not budge. I ended up shampooing several times before my hot water ran out and I had to give up.
The colour did not last on my hair. I got perhaps 6 washes out of it before all the dark colour had washed out and my hair was back to my normal medium brown again.
After reading other reviews I was so excited about giving this company a go, but the whole thing has been a disappointment.
Charlotte - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mary C.
August 21, 2018
Despite Specific Information on my hair color turned out red
POSTED BY:
Mary C.
August 21, 2018
I made a point of being very clear that my hair pulled red at the slightest bit of warmth added to hair color. Despite this information and asking for an Ash my hair turned orange/red after coloring. I plan to ask for a full refund. I will have to spend double what I would have at my salon to have a corrective color done to fix this mistake. The whole point was to avoid spending tons of cash at the salon. Lesson learned!
Mary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jennifer S.
August 21, 2018
Not much change
POSTED BY:
Jennifer S.
August 21, 2018
It was ok. I wanted something different. Not quite was I was looking for, and not much of a change from the color I've already been getting.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Tina S.
August 21, 2018
Has the formula changed?
POSTED BY:
Tina S.
August 21, 2018
I just colored my roots last night and after 2 thorough shampoos, my hair is a greasy mess. I followed all instructions and rubbed the color so that it would rinse out easier. The formula, after being mixed, seemed oilier than the past formulations. I like how the color turned out but am wondering if the formulation changed somehow? My hair is very curly and normally dry, but it looks like I poured olive oil all over my head. Not sure if I want to wash my hair 4 or 5 times every time I color with your product.
Tina - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Amber D.
August 20, 2018
Greasy
POSTED BY:
Amber D.
August 20, 2018
I read the reviews stating that this product is greasy but tried it anyway. It burned my eyes and nose even in ventilation. My hair now has a film and is gross. I am highly disappointed and got better results from Walmart off the shelf color.
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Courtney D.
August 20, 2018
Dissappionted
POSTED BY:
Courtney D.
August 20, 2018
I was so excited to receive this box in the mail, and when it arrived I was elated to start! Unfortunately I had to wait a few days before I could dye it. I finally got to it last night and I followed all of the instructions to a T. I was so excited to see the final color of my hair finally back to brown, but dark brown this time. I eagerly got through the dying process and rinsed everything out exactly the way the instructions said to do it. I started to blow dry my hair..... It's purple. Literally purple. I am so disappointed. I was really looking forward to a more natural color which is why I was dying it brown from red in the first place.
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynn M.
August 20, 2018
I am not happy.
POSTED BY:
Lynn M.
August 20, 2018
I have developed sores on my head which I believe were aggravated by your product.
Lynn - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Rebecca T.
August 20, 2018
WAY TOO DARK
POSTED BY:
Rebecca T.
August 20, 2018
I liked the overall content - there was more color for my longer hair, but the color got soooo dark. I don't wish to use it again. Plus - I don't recall seeing any info on an auto-reorder when I tried it or I would not have.
Rebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica L.
August 20, 2018
The packaging and product seems to be cheaply made now
POSTED BY:
Jessica L.
August 20, 2018
The packaging and product seems to be cheaply made now. I've been using you guys for awhile now, and noticed that my last order in May was different. The packaging is different and looks cheap. In the color comes a stain shield vaseline. This was different this time and didn't work, I had color stained on my face and forehead and have never experienced that with you guys before. Also, I felt like the color came out different even though I have been using the same color many times in a row on my roots only. The amount of product you get also decreased, especially with the shampoo and conditioner. If you were trying to save money, it shows, and not in a good way. Overall, I delayed reordering because of how the experience changed. I'm hoping this upcoming order is different, and if it is not I will be changing companies.
Jessica - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
J K.
August 20, 2018
Disappointing
POSTED BY:
J K.
August 20, 2018
My hair stylist was out of town and I saw all these positive reviews about ESalon...so decided to give it a try. Ok...so my color arrived with one bottle staining the bottle and packaging...for me not a big deal...I had to use the hair color in an emergency where I had to attend the funeral of a close family member... turned my hair black...again for me not such a big deal...I took a chance with ESalon....the 1 star rating is that I emailed ESalon and told them what happened...the response I got was how it drops the color in and there is no way to lift it but hey you can have a discount for your next purchase...HUGE DEAL FOR ME...Is this how you treat your customers... aaaaannnnnd puhleaaaaase don’t insult my intelligence, I’ve been having my hair colored for years...when my hair stylist came back he had to bleach out/highlight my hair then drop the mahagony on top to get the deep mahogany color again....so much for your customer service that is why I haven’t and will never use ESalon....I would rather try a drugstore brand for an emergency’s....sooooo buyers beware...
J.K. - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Tammie S.
August 20, 2018
My hair is ruined!!
POSTED BY:
Tammie S.
August 20, 2018
I dye my red and what was sent to me was something a lot darker! I didn't know until I put it on my hair and now it's brown with a red tint.. I'm never using their product again!
Tammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Myste K.
August 19, 2018
Too dark
POSTED BY:
Myste K.
August 19, 2018
I don't like the color, everything else was great.
Myste - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
sherri P.
August 18, 2018
was not the right
POSTED BY:
sherri P.
August 18, 2018
The color didn't come out light Auburn but more of a red. And that is why I never returned. Plus I was never offered a replacement color.
Sherri - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
roberta S.
August 18, 2018
Brassy
POSTED BY:
roberta S.
August 18, 2018
Homecoloring is time saving, but how to combat the brass in the dark ash blond is difficult. Need more direction.
Roberta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Clare F.
August 17, 2018
Reasonable
POSTED BY:
Clare F.
August 17, 2018
Covered grey well hair left in ok condition but too yellow and looked cheap not the salon quality I expected fingers crossed for second colour
Clare - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Bobbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer A.
August 17, 2018
Awful color
POSTED BY:
Jennifer A.
August 17, 2018
I never ordered a color that's almost black. Very disappointed. Wont order again. Nobody listened to me, and I made numerous requests.
Jennifer - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Terri S.
August 17, 2018
It might be better to know your color needs before using eSalon
POSTED BY:
Terri S.
August 17, 2018
My first experience was not good. Color was too dark for me. Second try was about the same. I guess I'm not very good at explaining what I want, because I'm not even close to getting the right color. Bummer. I really , really wanted to love this. I would have been a customer for life if my experience had been better.
Terri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cathy P.
August 16, 2018
Disappointed
POSTED BY:
Cathy P.
August 16, 2018
I was totally disappointed by the color. It was dull flat and way to much red. I don't wish to receive any more products from you. Sincerely Cathy pratt
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ann L.
August 16, 2018
New Packaging Fail
POSTED BY:
Ann L.
August 16, 2018
I have been using the salon color system for years now, great color and easy to use, This is the first time that I’ve had an issue. The bottle nozzle was tiny so you had squeeze harder than normal and it sprayed weird. So I went with the brush method and dumped from bottle to bowl. The whole process was messy and color got all over the place. Never happened before in all of my years with this system.
Ann - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Mariaelena B.
August 16, 2018
Too golden!
POSTED BY:
Mariaelena B.
August 16, 2018
I asked for ash, and you gave me a golden, reddish color, and resent the same after I asked for ash in my review. Very unhappy.
Mariaelena - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red and gold than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Sara
August 16, 2018
Not for me!
POSTED BY:
Sara
August 16, 2018
My first colour as chosen by the style team turned my blonde hair orange instead of dark blonde. The second sent to fix it, turned my hair a darker but more intense orange. I appreciate the help that was given but I'm definitely not returning for another fix. Back to the hairdressers for me.
Sara - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Debbie L.
August 16, 2018
Wrong color
POSTED BY:
Debbie L.
August 16, 2018
My previous kits had more red in the color. This one turned out mostly brown. Not sure why.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Mysti - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Alma B.
August 15, 2018
No gray coverage and no options to improve gray coverage
POSTED BY:
Alma B.
August 15, 2018
I was really happy with my previous orders and gray coverage until the last order that didn't do a good job. My grays were died but they started coming out faster than my hair would grow (every time I took a shower the dye came off per say). I called to ask if there was gray coverage in my formula or if they could improve it and the only option I received was to make my formula darker. I do not want my hair to be any darker as the current formula is already darker than my natural hair color. So disappointed that I actually have no options to fix this and keep my natural hair color. I guess I have to go back to the salon since this company is no longer competent in my case. I say this because to my surprise the color expert I spoke to suggested to go to a salon to get better results. Can you believe this?
Don't know how to respond to the message below. I did TRY to work with one your Color Experts and the concern above was not resolved. I got the answer I explained above. Don't know what she said on her notes, but what I explained above is the answer I got.
The color is great at first, but never sticks to my hair. My hair now is the exact same color it was before I dyed it. It’s been a month and now my hair is like I never dyed it a month ago.
Tara - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Marci T.
August 15, 2018
Med Gold Blonde
POSTED BY:
Marci T.
August 15, 2018
I like a lighter blonde shade in the summer & dark blonde in the winter. The 1st time I ordered, I could only get a dark blonde color. I called, sent a picture & was told to send it back & was sent a lighter color. My hair is super thick & shoulder length so it takes 2 boxes to color. The lighter color was great. My only complaint is it didn't color my grey hair. I worked it in on my grey hair & roots 1st & really took extra time on the grey hairs. My 1st review through email about the coloring not covering my grey hair & was told I probably didn't pay enough attention to that area. As I started writing this review, I see the 100% guarantee & it being on Esalon, I was not once offered my money back or more color. I probably won't order again.
Marci - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Vivian S.
August 15, 2018
disappointing hair color and kit conditioner ; Great Get Lifted Root Hair Spray
POSTED BY:
Vivian S.
August 15, 2018
Hair directions great and followed them exactly. Hair color turned blonde highlights and all hair red and did not cover roots. Conditioner did not moisturize hair. Very disappointed. Good customer for this company. Thank you. I also purchased three piece set for. volume. The Get Lifted Root Spray is awesome. My thin hair once again looks full and thick and youthful. Will definitely order it again.
Vivian - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Cathy K.
August 14, 2018
Hair came out too dark
POSTED BY:
Cathy K.
August 14, 2018
I think I must be doing something wrong. The first couple times I used this product my hair was a beautiful color red. The last two times I tried it my hair comes out dark brown.
If you changed your colors can you please look at my first 2 orders as that is the hair color I like. At this time I am not interested in reordering,
Cathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
forreste s
August 14, 2018
Turned my hair orange
POSTED BY:
forreste s
August 14, 2018
The highlights recommended for my hair and color turned out awful. I watched the how to video, did a test strip, and followed directions to a tee. Turned out orange and splotchy. eSalon blends my hair color so I trusted this would work. Had to spend the afternoon dying my hair back to one shade. NOT HAPPY
Forreste - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Judy J.
August 14, 2018
I keep asking for lighter, you keep sending the same color
POSTED BY:
Judy J.
August 14, 2018
All of the colors I have gotten from you are the same color, no matter that I wanted lighter and more red.
Judy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Madysin L.
August 14, 2018
What a disaster
POSTED BY:
Madysin L.
August 14, 2018
I wanted to go from medium/dark brown with grey at the roots and mid-lengths, with lighter previously coloured ends to a bright copper all over.
I did hairdressing in my youth, so I know that previously coloured hair absorbs colour/brightens easier than natural roots.
They custom made me two colours, one for roots and mid-lengths, one for previously coloured ends. The bottle for the roots and mid-lengths was a brown base with copper and gold top notes and the bottle for the ends was copper based with gold top notes.
Also I have thick, waist length, wavy hair and only received 1 tiny sachet of conditioner. I really needed about 5 or 6. So I ended up using a lot of my own deep conditioning treatment to complete.
Whatever my previous experience, I decided that I should follow the instructions given as maybe the "experts" knew something that I didn't about their own colours.
I followed the instructions completely and even had an "assistant" to help me with the back and tricky bits.
I have ended up with brown (yeurch) roots and mid-lengths, but beautiful dark red/coppery (brilliant) ends.
I adore the colour at the ends. But I didn't want brown hair with lighter brighter ends. I had that before with different colours already.
I sent an email via the contact form over 24 hours ago. I haven't had a reply yet, although I did get the standard "we have received".
I give one star for the presentation and ends, but sadly I can't give any for anything else.
As you can imagine I am a very unhappy customer. I thought I would have received a priority response under these circumstances, but sadly I'm still waiting.
Needless to say I have cancelled any repeat orders until I receive a satisfactory response and a way to sort it out. I know I can't put a new colour on immediately, but after a few washes I should be able to. I just hope they can give me a good result, so far I'm not convinced... I'll let you know when I am!
Madysin - Thank you so much for reaching out to us with this feedback. We are so sorry to hear about this poor experience with our color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We appreciate you reaching out to us, and giving us the chance to get it right.
POSTED BY:
Beth W.
August 13, 2018
too orange
POSTED BY:
Beth W.
August 13, 2018
my hair was soft but very orange. I canceled my subscription.
Beth - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Deb S.
August 13, 2018
HORRIBLE
POSTED BY:
Deb S.
August 13, 2018
Ruined my color. The color is horrible and did not cover gray at all. Looks like i didn't touch my roots.
deb - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Frankie B.
August 13, 2018
Did not color my grey hair
POSTED BY:
Frankie B.
August 13, 2018
Very little noticeable color. Did not cover my grey
Frankie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Katie S.
August 12, 2018
Turned my hair orange
POSTED BY:
Katie S.
August 12, 2018
Hair Colorist Jennifer clearly did not listen to my needs. I was wanting a mahogany red for my hair and she added copper to the degree that my hair is orange.. The color makes me look like a clown.
Katie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
lori C.
August 12, 2018
Roots are lighter than the rest of my hair
POSTED BY:
lori C.
August 12, 2018
The roots are lighter and the rest went darker. I'm not sure I'm going to like this product. My hair is stiffer also.
Lori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Margot P.
August 12, 2018
Results were too brassy for ash blonde
POSTED BY:
Margot P.
August 12, 2018
I wanted a color that wouldn't be brassy, and would blend my ash brown with the silver. The color of my hair now is exactly the same as the clear color in the bottle before I mixed it with the developer, the color of honey. I like my silver and didn't want it to change, but it is strawberry blond now. Hopefully, the colorist will get it right the next time. Warm hair color is not for me. I prefer cool, ash.
Margot - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Karen D.
August 12, 2018
Not the colour I expected. I found it too dark brown
POSTED BY:
Karen D.
August 12, 2018
Too dark brown for my tastes. Did not see as much of the red/copper undertones I expected and the overall look was too dark for my complextion.
Karen - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kristina H.
August 12, 2018
Not happy
POSTED BY:
Kristina H.
August 12, 2018
This did not change a thing about my hair color. The only reason you can tell I did anything at all is because it completely dried out my hair. I would like a refund
Kristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Eunice S.
August 12, 2018
I've sent you at least 3 messages about trying to change my hair color , didn't
POSTED BY:
Eunice S.
August 12, 2018
Sent you at Least 3 messages about changing the color, and they have never do it.
Loredana - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Syeda K.
August 11, 2018
Product leaked
POSTED BY:
Syeda K.
August 11, 2018
The set came soon after I ordered, but I was hugely dissapointed because as soon as I opened the set I saw and felt some sort of solution and sticky substance, it was the Developer bottle that was leaking. I'm not sure how can use this set as a lot has leaked all over.
Syeda - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Dena S.
August 11, 2018
color was good but too dark... my scalp is showing through
POSTED BY:
Dena S.
August 11, 2018
color was good but too dark... my scalp is showing through had to mascara to cover the open spots
Dena - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Debbie S.
August 11, 2018
Fades
POSTED BY:
Debbie S.
August 11, 2018
Seems to fade rather quickly. I use shampoo for colored hair conditioner as well.
Debbie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Maria R.
August 11, 2018
The chemicals are too much for me.
POSTED BY:
Maria R.
August 11, 2018
The chemicals seems to be more than store bought brands. The steps that was recommended at the end is way too much for me to handle. I inhaled a lot of harmful chemicals. I thought I'd die. I have to cut the waiting time too as I started to feel pain in my hairline. Way too much hair loss. I am willing to try it again as I only have to do my roots the next time. The packaging is awesome though.
Maria - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
susan E.
August 10, 2018
hair is like straw
POSTED BY:
susan E.
August 10, 2018
nothing helps get moisture back into my hair. it is dry and incredibly frizzy. never has been this hard to manage since using highlighter
Susan - We’re so sorry to hear that you were disappointed by the results of your Light Set kit. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Reynannette S.
August 10, 2018
the color didn't completely cover my greys
POSTED BY:
Reynannette S.
August 10, 2018
I have ALOT of greys and ALOT of hair. there wasn't enough color for my entire amount of hair so the bottom half of my hair doesn't have color in some parts. And my greys are gold wile my hair is brown. it doesnt look so good. but I do love the brown tone.
Reynannette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria
August 10, 2018
Messy
POSTED BY:
Maria
August 10, 2018
Seemed like a lotta mess (in my new white bathroom!) and wasted product.
The color was darker than I expected but I guess that's hard to get right the first time. Can be tweaked. I'm just not sure if it's worth tweaking for all the cleanup.
Plus: my hair feels very soft and silky.
Minor minus: Don't like the new packaging/ design and whole "kit" aspect. Seems a little cheap tweenage, like a feminine product starter kit. I'd prefer something more high-end looking. Elegant colors (or just black and white), elegant type fonts.
Final minus: Shampoo and conditioner packets very hard to open in shower. Maybe I got a couple of duds. ?
Maria - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Alice B.
August 10, 2018
Roots
POSTED BY:
Alice B.
August 10, 2018
The color was natural however the gray is already coming back in my roots
Alice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Ronda R.
August 10, 2018
Epic fail
POSTED BY:
Ronda R.
August 10, 2018
The coloring went fine. Then I used the highlight kit - I will never do that again. I do not like the color after highlighting.
Ronda - We’re so sorry to hear that you were disappointed by the results of your Light Set application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ida W.
August 10, 2018
Not quite there
POSTED BY:
Ida W.
August 10, 2018
the color was a more red than what I expecting.. Also was light too. Was wanting it to be closer to natural hair color...
Ida - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Julie B.
August 10, 2018
Not even worth 1 star!
POSTED BY:
Julie B.
August 10, 2018
Oh my goodness! My hair is falling out in handfuls! The other handful is like paste.
Julie - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Selina M.
August 9, 2018
Not good
POSTED BY:
Selina M.
August 9, 2018
Just as bad as last time, hard to apply and made my hair very dry and brittle.
Selina - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
Donna - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Nicola D.
August 9, 2018
Washed straight out
POSTED BY:
Nicola D.
August 9, 2018
I've been dying my hair for 11 years, followed instructions to the letter. Dye didn't take at all, by the next day my hair returned to its previous colour
Nicola - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Carrie M.
August 9, 2018
Grey Coverage
POSTED BY:
Carrie M.
August 9, 2018
I was excited at 1st but less than a week later my Grey's were exposed again. I can't seem to find any product that works.
Carrie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Claire P.
August 8, 2018
Not great
POSTED BY:
Claire P.
August 8, 2018
Sticky and hard to wash out. Didn’t colour greys for long. Colour didn’t stay true. They all seem to go a dark orange after a couple of washes.
Claire - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
janine G.
August 8, 2018
Hair color - color revamped
POSTED BY:
janine G.
August 8, 2018
I received a new color with new instructions to follow, in July. I was out of town so just used it a week ago. Unlike the first application/order, the grey coverage at my roots this time is already fading! I'm really disappointed bc the first batch did so well. I'm bummed. Even though the new blended color was slightly lighter, I didn't expect that to affect the grey coverage. I had already cancelled my recurring account bc I am moving and not sure of my new location, but I'm glad I did BC I'm not feeling like this is the best approach.
Janine - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
LISA G.
August 8, 2018
new color
POSTED BY:
LISA G.
August 8, 2018
the new, slightly more golden dark brown was nice at first. however just 2 washes later, there are reddish, almost brassy tones,and 1/2 inch of white roots....the color is coming off. Are there any suggestions?
Lisa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bernie
August 7, 2018
Too much red
POSTED BY:
Bernie
August 7, 2018
I'm looking for more Brown and golden highlights not red
Bernie - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Goldilocks
August 7, 2018
Irritated Scalp
POSTED BY:
Goldilocks
August 7, 2018
I have colored my hair with L’Oreal and ColorSilk in previous years without a problem, but I decided to give E-Salon a try. The first few times it seemed ok, but the last time I used this hair color (11/2017), it irritated my scalp to the point that it itched for at least a month. Then my hair began thinning. E-Salon didn’t have any apology or reason for my problem with their hair color. I went to the doctor who gave me no solutions except to avoid this brand of hair color. Well, it is now August of 2018, and I have lost 2/3 of my hair; it is so thin that I am going to start wearing wigs.
Goldilocks - We’re truly sorry to hear that you experienced this reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Kimberly S.
August 7, 2018
total face washout
POSTED BY:
Kimberly S.
August 7, 2018
I liked the darkness of the first color and had requested a "little more red". I didn't request that it be "a little more red but lighter". I hate the color!!
I like dark, chestnut brown-this was not it.
Product is a nice product but this color is a total washout for my complexion.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kim C.
August 6, 2018
Best Hair Colour
POSTED BY:
Kim C.
August 6, 2018
Love this product and I have been using it for a while. I'll admit I did go back to a store brand (ever so briefly) and quickly switched back to ESalon as it was far superior than the drugstore box. On a bit of a branding petty note... the old style and labels were way more appealing. This new style isn't. Sadly branding/packaging has a huge effect on a buyer. When I have told people of this product it's interesting as some that started buying love it. (and it was back with the fun trendy looking fonts etc) The new look, it's hard to convince people it truly is good. It looks cheap and out dated. Bring back the fun fonts and update it looks. It is so cheap looking now. I get my order and I'll admit, now I just cringe a little. I feel like I just opened a box of my grandmothers products from decades ago.
Kim - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Kim G
August 6, 2018
Need adjustments
POSTED BY:
Kim G
August 6, 2018
I did not use the color kit I purchased from you because I think it will be too bright. Please see my updated pics. Bare in mind in these new pics my hair was colored with a Semi-permanent no peroxide and no ammonia so it probably won’t last very long.
This color is a combination of 3 different bottles
- Level 2 red/violet base
- Level 4 red/orange base
- Natural Black
I would like also to have more dimensions of Gold/Wine
(Recall my hair is 95% gray)
Kim - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
maxine M.
August 6, 2018
Too dark
POSTED BY:
maxine M.
August 6, 2018
I ordered dark brown but the color that my hair turned out was almost black. Usually when I buy hair color that is dark brown it turns out like a chocolate color but this is super dark.
Maxine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
michelle F.
August 6, 2018
Wrong color
POSTED BY:
michelle F.
August 6, 2018
My first and second hair color kit was very dark, so I never actually used them.(I had been trying to contact eSalon by email with no appropriate answers.) I wound up calling, explained the situation and my kit was readjusted. I did use this kit, however, it was still too dark. I'm hoping that my next kit will be my actual color.🙏
Although, I have not received a proper color kit yet, I do believe that customer service tried to help me with my issues.(On the phone only, I had no help through emails. )
I do hope that eSalon can adjust/adapt/fix the correspondence and acuracy while using email/chats.
Ty
Michelle - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations.Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lillian D.
August 6, 2018
Did not like it
POSTED BY:
Lillian D.
August 6, 2018
It was a little too dark for my skin complexion i dont like this color my hair felt teally dry when i rinsed it out
Lillian - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie W.
August 6, 2018
Want to cancel now
POSTED BY:
Debbie W.
August 6, 2018
The fumes alone are painful to apply... the color did not cover up my grey and the shamoo/conditioner is like a cheap motel. Canceling now.
Debbie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kim - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Leslie S.
August 3, 2018
Love the new color but...
POSTED BY:
Leslie S.
August 3, 2018
I love the new color and it looks great, but the gray coverage didn’t work very well.
Leslie - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Katherine S.
August 2, 2018
Too Dark
POSTED BY:
Katherine S.
August 2, 2018
I tried a dark blonde copper ash. In the pictures it looked really light and shiny. I followed the directions and it turned out very dark. It looks like I'm a brunette with a copper tint instead of a dark copper ash blond. It doesn't look bad, I'm just disappointed it didn't look like the photo they advertised. I will definitely be canceling my subscription.
Katherine - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Deborah C.
August 2, 2018
Better but not Great
POSTED BY:
Deborah C.
August 2, 2018
The new custom color is closer to the cwhat I was hoping to match but it is not covering the grey as well as I had hoped. It is also not lasting as well as the Redken salon color I have had in the past, getting brassy, people have been asking me when I changed my hair to 'auburn'.
Deborah - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Cheryl - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shirley C.
August 2, 2018
The color is different
POSTED BY:
Shirley C.
August 2, 2018
Ever since I used this color, my hair is like straw after I take a shower. Instead of the red highlights that I am used to, it is more of a golden highlight. My hair doesn’t style the way it used to. It is flat and dry.
Shirley - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Melissa - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jessica F.
July 31, 2018
Waxy build up
POSTED BY:
Jessica F.
July 31, 2018
The color is gorgeous! But a thick, waxy build up was left right at my scalp. This did not happen the first time I used this brand. Not for sure if the formula was different, but the build up is still slightly there. I even used a comb in the shower to help get it out.
Jessica - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Massoumeh R.
July 30, 2018
Third time fail
POSTED BY:
Massoumeh R.
July 30, 2018
The first 2 times I used this I was REALLY happy. Best Home colour ever. However on the third go the colour has not come out even like before. As with the other applications I used exactly as directed. This time the colour was far too dark on my roots and dint colour the rest at all really
Massoumeh - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michele G.
July 30, 2018
Too dark- almost black
POSTED BY:
Michele G.
July 30, 2018
My custom
Color was entirely too dark. My hair is pretty close to being black now and it was supposed to be a coppery brown.
Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Jaye D.
July 29, 2018
Very disappointed
POSTED BY:
Jaye D.
July 29, 2018
I followed all of the instructions, even included a picture with my order. I was going for a brighter color. My hair is now dark brown, almost black. I don’t know what I am going to do.
Jaye - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
Carmen - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists will work to adjust your formula for better gray coverage. Your updated formula and new instructions will ship with the next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Danielle L.
July 28, 2018
Disappointed in delivery
POSTED BY:
Danielle L.
July 28, 2018
My bottle of developer leaked all over the package and it had very little left in the bottle. I still tried to dye my hair but I am upset as this is the first time this had ever happened with your company and I have always received excellent customer service. The seal was even stuck on the bottle and bottle leaked everywhere when I used it.
Danielle - Thank you for your feedback. We apologize for the disappointing experience you had with the order that you received. We're always looking to improve our service and products, and truly value everything our clients say. Please look for an email from us with more details. We hope to continue providing you with our service.
POSTED BY:
Jennifer F.
July 28, 2018
Dark roots, ashy ends
POSTED BY:
Jennifer F.
July 28, 2018
The title of the review sums it up. I'll need to go to a salon to have this fixed.
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shirley D.
July 28, 2018
Don't Let Them Change Your Color!!!
POSTED BY:
Shirley D.
July 28, 2018
I am so disappointed in this company. I had to re-dye my hair after I got my very first color. The color quiz asked for a picture, so I attached one. The "personal colorist" said that a slight change would look better with my skin tone. My skin color and tone is pasty white with rosacea. I have been the color red that was chosen before and it actually works well. IF this company is ever used again, there would NEVER be a picture sent to make sure that no one ever "adjusts" your hair color. My hair turned into a dark brown color was darker than my hair has been my whole life. My older sister started coloring my hair when I was 13. No matter what color we colored it, the color always came out some version of red because that is how much natural red I had in my hair. So, when I started to go grey at 20, I gave up and just started coloring it in shades of red. I have recently moved to a very expensive part of the country and can no longer afford to go to a beauty school (who always did wonderful work), so I now am going to have to go back to coloring at home. It will just never be with eSalon.
Shirley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Robin H.
July 27, 2018
Color
POSTED BY:
Robin H.
July 27, 2018
It was much darker than a normal level 6 it brought my hair to a level five
Robin - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Eniko F.
July 27, 2018
Color much darker than expected
POSTED BY:
Eniko F.
July 27, 2018
I like the feel of my hair after coloring. It also has a nice shine. However, the color is several shades darker than what I expected (and what was shown when I selected the color). I have very short hair, so touching up the roots means getting the color pretty much everywhere. I was also using a different color before (L'Oreal 74C). I wonder if that impacted how the new color developed on my hair.
Eniko - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Lauren D.
July 27, 2018
Messed up color
POSTED BY:
Lauren D.
July 27, 2018
I'm unsure if there was a misunderstanding in the labs and I got the wrong color or what. However I was supposed to get a Ash brown with a pearl hue, my hair is so dark in color it's almost black. My hair was a medium/ light brown with a sort of blonde golden balayage throughout. I'm not even sure how this happened, I read the instructions in entirety twice before starting, and then again during application. I went as far as to use a timer to make sure I applied, and that I left everything on correctly for times. I'm going to have to have this color stripped from my hair now.
Lauren - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your hair goals.
POSTED BY:
Hope M.
July 26, 2018
Terrible service
POSTED BY:
Hope M.
July 26, 2018
I have not received my order. I let the company know and the only response I’ve gotten was a request to review the product I didn’t get.
Hope - Thank you for your feedback. We apologize for the disappointing experience you had and that you never received your order. Please look out for an email from us on resolving this issue. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Christine S.
July 26, 2018
Not happy
POSTED BY:
Christine S.
July 26, 2018
Not happy with color or product. Keep trying to cancel
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristy D.
July 26, 2018
Too Dark
POSTED BY:
Kristy D.
July 26, 2018
I have previously requested a lighter color because once processed the original color was too dark; the lighter color I received last time was better however this time it was too dark again. I am not sure if I received the original color this time instead of the lighter color from last time.
Kristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Edel - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Carissa J.
July 26, 2018
Very Disappointed
POSTED BY:
Carissa J.
July 26, 2018
I was so excited to try this experience, I was very open as I have dyed my hair for many years. I thought this was going to be a different experience...and it was.
First, I loved the packaging. It was feminine and made me feel like I was really going to be treating myself to a great hair coloring experience.
The smell of the hair dye is overwhelmingly strong. I had to go outside at one point as it was difficult to breathe. Keep in mind I was in a large bathroom, door open and the ventilation was on. My eyes watered so badly at one point I had to have my husband get me a cool wet washcloth and guide me outside!
Once the color was washed out and the hair was dry...My hair was very much two different colors!!! I lighter orangish-burgundy color at the roots and a very dark burgundy on the length on my hair.
Two weeks later the color is almost washed out on the length portion of my hair.
I am very disappointed,.
Carissa - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sheila P.
July 25, 2018
Product changed!
POSTED BY:
Sheila P.
July 25, 2018
When the box changed, so did the product. I have been using eSalon for a long time and have done the process the same way many times and had excellent results and many positive comments about my color. However, the last two shipments since the box change have been waxy, smelly, brassy, and left my hair feeling course. It may look better, but the product isn't.
Sheila - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
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