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I specified I wanted an ashed out demi permanenr as this is what i traditionally do every three months. The undertone for the colour I got is very red/warm Incredibly disappointing I did not go with my regular colour as now I will have to get my colour corrected to achieve my previous level of ash.
Jessica - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Yulieth - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kristy P.
November 1, 2023
Great color so rich
POSTED BY:
Kristy P.
November 1, 2023
This hair color is so rich and shiny I LOVE IT! The only problem is it won’t cover my grays. This is my second try and I followed the instructions very closely. I am so dissapointed! I really like this company.
Kristy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Maria Leonor M.
October 31, 2023
Never got my order…
POSTED BY:
Maria Leonor M.
October 31, 2023
Never got my order or an answer to the several support messages I sent so I can only rate it badly…
Hi Maria! We are sorry to hear that you haven't received notifications from our team. Please check your emails, we just got back to you to hep you further.
POSTED BY:
WILLIAM H.
October 31, 2023
Stayed orange
POSTED BY:
WILLIAM H.
October 31, 2023
Color was easy and I am sure good but my hair roots stayed orange sadly so didn't work
William - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jillian D.
October 30, 2023
Works good grey coverage needed
POSTED BY:
Jillian D.
October 30, 2023
works good. Just needs a little more gray coverage. The color came out great though.
Jillian - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberley W.
October 30, 2023
E salon
POSTED BY:
Kimberley W.
October 30, 2023
I was so excited when I ordered this! However it was the worst hair dye I've ever used! So I give them 1 star
Kimberley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maryrose M.
October 30, 2023
Shampoo & conditioner old?
POSTED BY:
Maryrose M.
October 30, 2023
Usually the shampoo & conditioner smell amazing. Not so with my last purchase. It smelled terrible. I hope this is an exception.
Maryrose - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Chloe O.
October 29, 2023
Colour so dark and patchy
POSTED BY:
Chloe O.
October 29, 2023
Colour is so much darker than expected for a medium brown, would definitely be classed as dark brown. Also came out very patchy, even though I followed every step. Hair is ruined
Meg - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sophie H.
October 27, 2023
Beautiful colour but not for greys
POSTED BY:
Sophie H.
October 27, 2023
Went first dyed the colour is beautiful. No matter what I do the colour doesn’t last on greys though. It o oh takes two washes for them to appear again.
Hi Sophie! We are sorry to hear that your color doesn't last. Please check your emails, we just got back to you to help you further.
POSTED BY:
Debra P.
October 26, 2023
Results
POSTED BY:
Debra P.
October 26, 2023
My color was wrong this time. I put pictures on here for you guys to look at it. My root color was bright red and my ends refresher turned out blonde with no red. I am not happy with it this time. I had to pay my hairdresser 90.00 to fix this.
Debra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Olivia A.
October 26, 2023
My roots didn’t match my ends
POSTED BY:
Olivia A.
October 26, 2023
Loved the colour for my roots but my end( majority of my long hair) is a completely different colour sadly. It’s BRIGHT red.
Olivia - We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we’d love to work with you to meet your hair color goals. We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Emma K.
October 24, 2023
Not quite what I needed
POSTED BY:
Emma K.
October 24, 2023
The product was easy enough to use and the instructions were clear. This was a kit made for root touchups on dark blonde hair. Either I did not order a light enough shade, or I did not leave it on long enough. My roots have an orange-y look to them. Definitely not what I wanted. I will be reaching out for help and hopefully their customer service can help me fix it.
Emma - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackie R.
October 23, 2023
Couldn’t open! Seriously!
POSTED BY:
Jackie R.
October 23, 2023
The bottle of color was sealed unevenly in a way that made it impossible to open. I even had my husband, and 23 yr old son try. My husband ended up drilling a hole in the side so I could squeeze out the content into a bowl to use. Color was nice, but didn’t last more than 3 weeks. Also, I only received 3 gloves, instead of 4!
Jackie - We truly apologize that the color bottle could not be opened. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kassie T.
October 22, 2023
Wrong colour
POSTED BY:
Kassie T.
October 22, 2023
I asked for a dark brown copper red. But my hair has turned out a purple/red brown.
Not satisfied at all and extremely let down. Do not recommend at all.
Hi Kassie! We are so sorry to hear that your color has turned out different from what you expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Heather P.
October 22, 2023
Color is Nice But Poor Gray Coverage
POSTED BY:
Heather P.
October 22, 2023
I really like the color but have to use another product to cover gray roots. Trying to figure out how to cancel on the auto-ship is next to impossible on the site.
Heather - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Evelyn F.
October 22, 2023
Worse mistake ever, didn’t meet my expectation
POSTED BY:
Evelyn F.
October 22, 2023
The color us ugly, i send you my picture and this is light dark brown, that is why i stop buying color with you,
Evelyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly B.
October 21, 2023
Colour was perfect
POSTED BY:
Holly B.
October 21, 2023
The colour was absolutely perfect I loved the personalization it had! The one thing im not to happy about is that I’ve only had it in over a week and I’ve washed it 3 times and it’s almost completely out of my hair! I was hoping it would have lasted 24 washes like it said because I loved the way it came out. Just disappointed with how long it is actually lasting in my hair because I am so obsessed with the product it’s self!
Holly - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
GEYSEL N.
October 21, 2023
too light
POSTED BY:
GEYSEL N.
October 21, 2023
color was too light and didn't cover well the grays, need it to be abit more darker
Geysel - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Geri N.
October 20, 2023
Color is light
POSTED BY:
Geri N.
October 20, 2023
The color came out lighter than what I wanted. It didn't have the ability to cover the totally grey hair I now have. Hopefully you can help me get a better color for me.
Geri - Thank you for reaching out! We are sorry to hear that your color formulation came out lighter than you were expecting and it didn't cover your grays. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stella C.
October 20, 2023
Roots
POSTED BY:
Stella C.
October 20, 2023
My first time trying e salon color, it came out fine. The 2nd time doing my roots, it came out too light, the roots look light brown and not good gray coverage.
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanne M.
October 20, 2023
Color is cherry red
POSTED BY:
Joanne M.
October 20, 2023
The color is awful. I’m so upset. I have a party to go to and I look ridiculou
Joanne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Courtney P.
October 20, 2023
I followed instructions to a T
POSTED BY:
Courtney P.
October 20, 2023
Why did I spend all this time coloring my hair and not one gray was covered!
Courtney - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer T.
October 19, 2023
I don’t know
POSTED BY:
Jennifer T.
October 19, 2023
It goes to light at the roots . Very blonde notes& my hair is thin. Perphaps ash is wrong?
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Zunaira R.
October 18, 2023
Severe reaction
POSTED BY:
Zunaira R.
October 18, 2023
I had a severe reaction with your product. Ended up in A&E in the hospital because of swelling itching and rashes on my body. I was given steroids for 2 weeks. It was horrible
Hi Zunaira! We are so sorry to hear that you had a severe reaction that could have been caused by our hair dye. Please check your emails, we just got back to you to help you further.
Jessica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mag K
October 18, 2023
Customer Service
POSTED BY:
Mag K
October 18, 2023
My order hasn't arrived this time. Shipped 2 weeks ago. I can't get through to customer service. It won't allow me to submit my query online -keeps saying there's an error.
(When my product arrived previously I was happy with it).
Hi Mag! We are so sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Monika G.
October 18, 2023
Great product, non existent customer care
POSTED BY:
Monika G.
October 18, 2023
Everything is great until there is any issue you would need customer care team for. My order went missing and I already tried to contact them since last week and not even one reply.
Very frustrating, colour is great but I’m thinking about cancelling my subscription.
Hi Monika! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Caitlin S.
October 17, 2023
Will not stick to my hair!
POSTED BY:
Caitlin S.
October 17, 2023
This dye will not take to my hair, doesn't cover my roots and washed out rapid! I'm very sorry, but this is the worst dye I have ever used, and I've been dying my hair for 20 years.
Not for me. Sorry. X
Hi Caitlin! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Shona B.
October 16, 2023
Colour not as expected
POSTED BY:
Shona B.
October 16, 2023
Unfortunately the colour was same as my own so no change
Wendy - We’re so sorry to hear that your roots were only red. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Sara M.
October 16, 2023
Poor results
POSTED BY:
Sara M.
October 16, 2023
After completing the custom colour questionnaire, I didn't receive my custom colour hair pack; I got a set colour pack instead. Quite disappointed with the end results. Even though I followed the instructions, the colour didn't set as hoped. The roots ended up too red, the greys weren't covered, and the colour overall was not uniform. I used to dye my hair with professional products, and I never had these poor results.
Hi Sara! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Anouska T.
October 15, 2023
Great idea of luxury hair colouring
POSTED BY:
Anouska T.
October 15, 2023
Unfortunately it's not the right colour for me but hair left very soft and didn't smell full of chemicals, doesn't come with with deep conditioner so used a 3 min aussie conditioner. Hopefully my next colour will be more me
Hi Anouska! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jennafer L.
October 15, 2023
Awful color
POSTED BY:
Jennafer L.
October 15, 2023
Not only did it not take. It lasted 3 washing’s and left my hair like string.
Let alone I canceled my subscription and as usual. I keep getting billed. I never like any of your subscription types because of that reason alone, you never get them to stop charging your card you matter how many times you canceled. Color I know this business. Very well , product is so poor. I would never put it on my hair again be careful.
Jennafer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kirsty M.
October 15, 2023
My hair is ruined it’s black not light brown
POSTED BY:
Kirsty M.
October 15, 2023
Could not be more unhappy with the colour of my hair, it’s black, was meant to be light brown
Hi Kirsty! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jennifer R.
October 15, 2023
Did not cover my greys.
POSTED BY:
Jennifer R.
October 15, 2023
Did not cover greys at the root. I waited the 35 minutes as instructed. Going back to L’Oréal. Cheaper and as good a job.
Jennifer - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna R.
October 15, 2023
Not a FAN
POSTED BY:
Donna R.
October 15, 2023
My hair color came out the EXACT color I already had. No "golden" in that bottle !!! Going back to Age Beautiful. At least there is some golden in their light golden blonde.
Donna - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation did not have enough golden than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Amanda G.
October 15, 2023
Almost no copper
POSTED BY:
Amanda G.
October 15, 2023
I tried this on light blonde hair and there is barely any copper/strawberry. Very unnoticeable and disappointed
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Malika M.
October 14, 2023
First time
POSTED BY:
Malika M.
October 14, 2023
First time ordering , did not come out as described , Even though I had light hair . It also did not take as much on my matching extensions, so t recommend for mixed hairs
Malika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda L.
October 14, 2023
Color
POSTED BY:
Linda L.
October 14, 2023
I loved my color and it was very easy to use however the color didn’t last and didn’t cover the gray very well
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marie M.
October 13, 2023
Color wrong way too dark.
POSTED BY:
Marie M.
October 13, 2023
I have been getting product for many years however this time it was not my original formula. The color was so dark very disappointed
Marie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Dorothy B.
October 13, 2023
Not what I expected
POSTED BY:
Dorothy B.
October 13, 2023
I was expecting Madison reed and received e salon, I should’ve been told that because I tried e salon before and didn’t care for it, it smelled and my hair turned out very dark when it was supposed to be light brown. I will not buy from this company again
Dorothy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Felicia W.
October 12, 2023
Really ginger
POSTED BY:
Felicia W.
October 12, 2023
I'm not sure why this has come out so ginger, but it's not the right shade at all, very brassy especially at the roots.
Hi Felicia! We are sorry to hear that it's not the right shade for you. Please check your email, we just got back to you to help you further.
POSTED BY:
Mash M.
October 12, 2023
badly
POSTED BY:
Mash M.
October 12, 2023
the color sent was 100% different from the color I specified. After dyeing, my hair lost its quality. This company continues to send me hair dye, withdraw money from my card even though I have called twice and refuse to use these dyes.
Mash - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Zeldra W.
October 12, 2023
Still waiting
POSTED BY:
Zeldra W.
October 12, 2023
Not really your fault but royal mail still haven't delivered it. Bloody nightmare trying to collect as well.
Kristen - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Alice F.
October 9, 2023
Washed my hair once, and out came the dye
POSTED BY:
Alice F.
October 9, 2023
Turns out this permenant hair colour isn't so permenant.
Great idea, disappointing colour.
Reina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Emily J.
October 7, 2023
Marroon
POSTED BY:
Emily J.
October 7, 2023
I was looking for revitalizing my natural red hair. As I have gotten older, my hair got darker. I am really glad that I didn't get anything more than semi-permanent because my hair is at least five shades darker, not a natural color, and very marroon.
Emily - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Michelle W.
October 6, 2023
Not the color I wanted
POSTED BY:
Michelle W.
October 6, 2023
I am a natural red head and the color only brightened it. I wanted to go to a beautiful blonde. This was so disappointing. 😮💨
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rachel K.
October 5, 2023
Disappointed
POSTED BY:
Rachel K.
October 5, 2023
Very drying, contains ammonia and didn’t cover my grays at all
Rachel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ernestine M.
October 5, 2023
Unhappy
POSTED BY:
Ernestine M.
October 5, 2023
My beautician colored my hair on a Wednesday. A week later my gray is showing. Hair color is more like a rinse instead of a dye.
Ernestine - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
donna L.
October 4, 2023
Your website is deceptive.
POSTED BY:
donna L.
October 4, 2023
I DID NOT SIGN UP FOR AN ONGOING HAIR COLOR DELIVERY. I AM NOT PAYING FOR THIS SECOND DELIVERY YOU TOLD ME ABOUT - AFTER, CONVENIENT FOR YOU, RIGHT - YOU SHIPPED IT . YOUR PHONE HELP IS NOT AT ALL. YOUR WEBSITE MAKES IT DIFFICULT TO SAY NO TO SUBSCRIPTION BECUASE ITS HIDDEN FROM THE ONLINE USER UNTIL YOU CREATE A FIRST ORDER - AND ITS ONLY AFTER THAT FIRST ORDER CAN I FIND CANCEL OR HOLD. I DO NOT EVER WANT ANY ORDERS FROM ESALON AGAIN. I AM NOT INTERESTED IN YOUR FLOOD OF MARKETING EMAILS EITHER. DO YOU THINK PEOPLE COLOR THEIR HAIR EVERY OTHER DAY????? THE COLOR ITSELF WAS NOT GREAT AND ITS DIFFICULT TO USE. BUT MOSTLY ITS YOUR DECEPTIVE SALES PRACTICES THAT CAUSED THIS REVIEW. I NEVER SIGNED UP FOR A SUBSCRIPTION, AND YOU MAKE IT DIFFICULT ON SITE TO FIND AND CANCEL. THIS IS THE ONLY WAY I CAN CONTACT YOUR COMPANY TO MAKE THIS COMPLAINT AND TO CANCEL.
Donna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Patricia - We’re sorry to hear that your hair color is not covering grays as expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kristin G.
October 2, 2023
Not as expected
POSTED BY:
Kristin G.
October 2, 2023
Hi, I did my hair last night and was disappointed as the color was not what I asked for. I wanted the burgundy color I received last time but in a permanent color. The color came out red, not burgundy at all. It’s not terrible but not what I wanted.
Kristin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Zoe B.
October 2, 2023
Terrible.
POSTED BY:
Zoe B.
October 2, 2023
Let it process for the time stated in the instructions. Hair still has a brown tint to it, not black and there was no blue at all. Will not be using this overpriced rubbish again.
Hi Zoe! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Michelle S.
October 2, 2023
Too dark
POSTED BY:
Michelle S.
October 2, 2023
The colour came out as very dark brown when I selected medium brown. I stated that my hair is porus which was ignored it seems.
Also, no Indication that I've sighed up for a 4 weekly delivery or the future costs per month.
Hi Michelle! We are truly sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Cabdi W.
October 2, 2023
Great formula
POSTED BY:
Cabdi W.
October 2, 2023
Hard to work with color over the Internet but I received a full kit for dying my hair at lower price than running to the store for dye!
Cabdi - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
Maria - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Kris M.
October 2, 2023
Horrible
POSTED BY:
Kris M.
October 2, 2023
Avoid this company at all costs. They will ignore your color requests and send you the same color over and over. If you ask for a color confirmation before a product is sent, they will also ignore it and charge your account leaving you stuck with a previous color you stated you were unhappy with
Kris - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
erin G.
October 2, 2023
color no good
POSTED BY:
erin G.
October 2, 2023
the color i received based on my suggestions was the same as my current hair color. perhaps user error? eyeball error? nothing changed and i was bummed.
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
lori L.
October 1, 2023
The color didn't cover my grays and they bled right through! Now in order not tw
POSTED BY:
lori L.
October 1, 2023
The color didn't work! Grays bled right through! Now in order to color my hair but not fry it I have to wait 6 weeks.Very dissatisfied!
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Hannah H.
October 1, 2023
1st color wrong and corrected color wrong.
POSTED BY:
Hannah H.
October 1, 2023
The first color I chose was a red copper. It was vibrantly red where it's pink in the sunlight and has a purple hue in shade. The second color they adjusted it to have less red and more orange. Still came out pinkish red.
This at all isn't the firey ginger color that I've wanted and even explained to the color specialist.
I'm not going to waste any more time with this company. Do not recommend.
Hannah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Connie I.
October 1, 2023
Color
POSTED BY:
Connie I.
October 1, 2023
I had requested my color to be like the Sizzling Spicy Red but my color is just about the same as before and doesn't have the vibrancy i was expecting
Connie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Rochel P.
October 1, 2023
2 different colors = 2 tone hair not 1 tone
POSTED BY:
Rochel P.
October 1, 2023
Very disappointed. Followed instructions to the "t". Did NOT cover gray roots, made roots 2 shades lighter than ends. Embarrassing. Cannot even wear pony tails , then can really see the difference.
Rochel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kylie K.
October 1, 2023
Way too light
POSTED BY:
Kylie K.
October 1, 2023
The highlights were too light to blend both my color
Kylie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Candi K.
September 30, 2023
💯 NOT the color I requested.
POSTED BY:
Candi K.
September 30, 2023
This color COULDN’T be more wrong. I even sent a picture of the EXACT color I wanted. Do NOT recommend.
Candi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Thuy N.
September 30, 2023
Didn’t come out the color expected
POSTED BY:
Thuy N.
September 30, 2023
I dyed my hair 4 days ago with the kit and I was really excited to see my result and I was really disappointed. I see little to no changes. I most color i see is probably on my front hair line. I actually waited 15 minutes more passed the suggested time to wash off do the next step. I don’t know what else to say but this color kit give me the same result as the box color I can buy at any store. Probably will not be continuing this subscription.
Thuy - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
Barbara - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Nina M.
September 29, 2023
This color was not what I wanted
POSTED BY:
Nina M.
September 29, 2023
Dark golden cooper - I got dark broken almost black
NIna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Anneke W.
September 29, 2023
Two missing orders and tracking links that dont work
POSTED BY:
Anneke W.
September 29, 2023
I was a big fan of the hair dye.
But something went wrong during the order before that where i just never received the package or a tracking link. I had to wait 12 businessdays only to have it proof that it wont show up. The customer service was friendly by emailing me that they would and it again. I received notificatian and a link, only the link is for royal mail in GB and it keeps telling me that its an incorrect link. I have now spend money again cause my hair is starting to look awful as we are 4 weeks further and ordered again only to receive another tracking link that does not work. So i am not keeping my hopes up on receiving this one. After which i will cancel my subscription cause spending over 80 euro's without receiving anything is a waste.
Hi Anneke! Thank you for contacting us. We are so sorry to hear that your replacement order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Desiree D.
September 28, 2023
Medium ash brown
POSTED BY:
Desiree D.
September 28, 2023
I started with blonde to wanting a medium ash brown. I do feel like the dye is a quality product and didn’t smell horrible like a box dye but the mix I got was very dark. I ended up with a very dark almost black hair color. My hair feels great and intact though so I give them that.
Desiree - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Tina - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kelly G.
September 27, 2023
Poor color/Poor customer service
POSTED BY:
Kelly G.
September 27, 2023
Submitted multiple messages after coloring my hair and no one ever sent a reply.
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Laurel N.
September 27, 2023
Color did not hold
POSTED BY:
Laurel N.
September 27, 2023
I tested this color in two areas: one for 35 minutes and another for 45 minutes. There was no change at all. I am not going to use the rest of the bottle because there is no point.
Laurel - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jessica S.
September 26, 2023
Cannot get color correct
POSTED BY:
Jessica S.
September 26, 2023
After a year of constantly having to ask for my color adjusted to get it to the tone I desired from the start, one would think that it would be close enough that I may be happy. Instead, my color is awful and I’m spending a significant amount to have corrections done. There was one single time when I was in tears because the color was so bad that I received a complimentary color, other than that I was told that an adjustment would be made for the color that was to come in 8 or so weeks. My spouse cringes after I dye my hair and I try to avoid mirrors. For a company that claims to have a 100% satisfaction guarantee, I haven’t seen any indication they should present themselves as such.
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Rhonda A.
September 26, 2023
Wrong color
POSTED BY:
Rhonda A.
September 26, 2023
Died my hair finally and always had black hair I bought soft black and my hair turned brown talk a a person was to get a refund but they gave me 10 $ refund when I spent over 65$ on there stuff slap in the face for there screw up never buying from this place again and also I sent pics on how my hair color looked im not happy
Rhonda - Thank you for your feedback. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Kristi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Danielle W.
September 26, 2023
Nothing like I imagined
POSTED BY:
Danielle W.
September 26, 2023
Very upset with what I received will not be purchasing again
Danielle - Thank you for sharing your feedback. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
LEANNA H.
September 25, 2023
Damages my hair
POSTED BY:
LEANNA H.
September 25, 2023
Everytime I use your product my hair get dry and damaged. It takes me months to get it healthy again. I keep trying to cancel and your app doesn't let me
Leanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sarah J.
September 25, 2023
Did not cover grays
POSTED BY:
Sarah J.
September 25, 2023
Disappointed in my first application as the hair at my temples is still gray
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Karen S.
September 24, 2023
Not really what I asked for
POSTED BY:
Karen S.
September 24, 2023
Nice product left my hair feeling nice. Was very easy to use, but and it's a big but the colour wasn't what I asked for. I wanted a light reddish blonde colour what I got was dark reddish brown.
Karen S. - Thank you for your feedback! We’re so sorry to hear that you felt the colour was not the shade you expected. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cienna W.
September 24, 2023
Didn’t work
POSTED BY:
Cienna W.
September 24, 2023
I did all of the instructions word for word and my hair is the same color it was before.
Cienna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah R.
September 24, 2023
This product
POSTED BY:
Deborah R.
September 24, 2023
I found #1 They did not mix me the right color. It is about 5 shades darker then I use. I have also see no difference in this product compared to one you buy at the drug store. You just pay 3 times more to get the same results.
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jackie L.
September 23, 2023
Roots do not match rest of my hair!
POSTED BY:
Jackie L.
September 23, 2023
Loved the personalised box I received - everything I needed in the kit ready to go. Instructions were straight forward and easy to follow.
I received a colour for my roots and a separate colour for my ends.
I must admit - dying my own hair was a lot harder than I appreciated. Doing the front sections of my hair were managable; but doing the back sections were really difficult - so took me longer than maybe it is supposed to just for the roots.
I followed all the instructions but my roots have come out a lot lighter than the rest of my hair.
So while I can say that the service, delivery and overall product is fantastic - the colour was not 100% right for me unfortunately.
Jackie L. - Thank you so much for taking the time to share your feedback with us! We are truly sorry to hear that your hair colour didn't come out as expected. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
CJ S.
September 21, 2023
did not like the color
POSTED BY:
CJ S.
September 21, 2023
I did not like the color it was to dark and ask to have a different color sent. After several emails I just ask them to stop and not send anything else. I understood the shade below the one I had originally received would not lighten my hair but it would be something I could use later on once this shade had lighten. Instead of sending me what I ask for the person just kept telling me what I already knew. Easier to go somewhere else.
CJ - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa R.
September 19, 2023
Revisions ignored
POSTED BY:
Lisa R.
September 19, 2023
I added instructions to send me a lighter version but you all sent the same color.
Please fix this before sending me more.
Lisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristy W.
September 18, 2023
Botched Hair Color
POSTED BY:
Kristy W.
September 18, 2023
I am very disappointed in the results I received with Esalon custom color. I decided to try ESalon based on the recommendation of a friend. I moved states and was looking for a more budget friendly color option as I only needed a root touch up. I provided several recent pictures as well as my previous stylists notes on how to mix my color. The color provided was far too light and red and my roots were very noticeably a different color. They sent a new color at no charge which I appreciated but I still have noticeable color bands after applying it. Any person with real coloring experience would know that the root color would need to be corrected in order to even out my entire head of hair - applying color over color is going to give you inconsistent results. I am now having to spend a pretty penny to have it corrected. I would have had better results picking my own color from CVS or Sally's.
Kristy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
RoseMarie S.
September 18, 2023
Didn't cover silver hair
POSTED BY:
RoseMarie S.
September 18, 2023
The first color pack I received did not cover my silver and gray hair , so you sent me a revised color pack and that didn't cover my silver and gray hair either , I would really appreciate a refund
RoseMarie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberlee S.
September 17, 2023
Not right for my hair
POSTED BY:
Kimberlee S.
September 17, 2023
I have had my eye on eSalon for so Long and finally decided to try it.
I really hate saying this but for me, it just didn't work out well. I was so careful to follow the directions to the T and the night I did color my hair the color was very pretty, unfortunately, after that it only lasted maybe 2 weeks.
I am careful with what I use and/or put in my hair because I have curley/wavey. dry. turning grey hair and it can be a pain but this color just didn't want to stay and basically washed right out.
Again, I am really sad about it. I've noticed that I have another shipment coming (?) **eSalon CS** how do I cancel all shipments?? Thank you so much
Kimberlee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Janice S.
September 17, 2023
Dried out my hair and color faded quickly
POSTED BY:
Janice S.
September 17, 2023
I normally use Loreal Preference, which I found to produce far superior results compared to esalon. I wanted to like this but it was a disappointment.
Janice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Christine M.
September 16, 2023
Gray hair
POSTED BY:
Christine M.
September 16, 2023
When I dyed my hair, the gray came thru in just a week, not good, I emailed them when it happened and I'm still waiting for another formula free of charge that I was told they were sending me and didnt..
Christine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda S.
September 15, 2023
Don't order if you want black dye
POSTED BY:
Amanda S.
September 15, 2023
I gave this a fair shot, tried to adjust my order 3 times. I asked for black. All 3 adjustments couldn't get to black, so I spent 3 months with brown or visibly grey roots. Customer service was very friendly, but ultimately unable to make BLACK hair dye. I don't at all understand why it was so difficult. They say satisfaction guaranteed, but that wasn't the case at all. I was so, so disappointed.
Amanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marisa C.
September 15, 2023
Do not waste your money
POSTED BY:
Marisa C.
September 15, 2023
This hair color did not cover any of my grays washed completely out!!!! After wasting my money had to go to a salon and get my hair redone the same day!
Marisa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Catherine M.
September 14, 2023
Wrong color
POSTED BY:
Catherine M.
September 14, 2023
I was very disappointed with the hair color I received. I wanted a vibrant red/mahogany, but the results were a mousey brown and not fit me
Catherine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Valerie R.
September 14, 2023
Grey just does not disappear
POSTED BY:
Valerie R.
September 14, 2023
Hi. This is my second order and it just does not cover any of my gray at all. I do have stubborn grey, but reformulation did not work either.
Valerie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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