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Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
sharron H.
June 2, 2021
Covering gray hair
POSTED BY:
sharron H.
June 2, 2021
I followed instructions for coloring the gray hair but the gray was back within a week. I don’t want to keep coloring every two weeks. I’m a little disappointed.
The packaging was wonderful and the layout is really nice. The communication is great!!
Sharron - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
natalie S.
June 2, 2021
Intense colour
POSTED BY:
natalie S.
June 2, 2021
Colour was maybe a little too intense at the beginning. Should I leave it on for only twenty minutes rather than half an hour or get a slightly lighter colour? But my friends all LOVED it
It didn’t seem to color the Grey as good as I had hoped. I also would like it a bit deeper, but still no red. I can send pics to help with my next box.
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly W.
June 1, 2021
Not covering the gray
POSTED BY:
Holly W.
June 1, 2021
I love the color, but it is not covering the gray I have acquired.
Holly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lynn W.
May 31, 2021
No more emails please
POSTED BY:
Lynn W.
May 31, 2021
This account has been inactive over 2yrs!!i don't even use hair color anymore.i DO NOT wish to reactivate;update ...thank you
Lynn - We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Laura J.
May 28, 2021
Colour arrived
POSTED BY:
Laura J.
May 28, 2021
Colour turned out good,just a little darker brown then I'm used too
Laura - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jennifer L.
May 26, 2021
Very unsure about this product
POSTED BY:
Jennifer L.
May 26, 2021
I was very much on the fence about this type of service, but I thought I would give it a try at least once, because red hair can be difficult to do if not the right blend of colour. The delivery was not good for me ( it took to long) but the colour is smack on, I love the red and copper tones in it. No more carrot or cherry hair for me.
Hi Jennifer- We're truly sorry that your order arrived later than expected! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We take our clients' feedback to heart and continue to improve each and every day. Keep an eye on your inbox for more details.
POSTED BY:
mary W.
May 26, 2021
Shiny Blonde
POSTED BY:
mary W.
May 26, 2021
I found this product easy to use,and it left my hair soft and Shiny. I have found that the colour has not held as long on my roots.But on saying that I wash my hair every other day. Because if I don't it becomes unmanageable
Bubba - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Chloe K.
May 25, 2021
Dark brown hair colour
POSTED BY:
Chloe K.
May 25, 2021
Great lovely colour and clear instructions. Only issue is my slight red tones i have in my hair.
The pros: My hair feels soft and clean (no gunk residue), it is demi-permanent (which I prefer), it 100% covered my grays, there is no trace of orange or red, my hair is very shiny, and the color is the closest its been to my natural hair color probably ever - which I've tried (unsuccessfully) to achieve from box color many times. The cons: It was quite a bit messier than I’m used to (but I didn’t stain anything, so that’s ok). And it is very dark which isn't necessarily a con, I’m just still getting used to it. Overall - I'm pretty darn impressed.
Lauren - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Sheryl B.
May 24, 2021
The colour has become too dark on the lengths and the grey roots are not catchi
POSTED BY:
Sheryl B.
May 24, 2021
The colour has become too dark on the lengths & the grey roots are not catching much of the dye. I would like to put a hold on my order for a few months so the dark ends can fade, until September. I will then change the colour and ask for more grey coverage. Thank you
Lynda - We’re pleased to hear that you’re enjoying your custom color! We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
Hello Bobbi. Thank you for your honest review. I wanted to mention, that we do offer a demi permanent solution that contains no ammonia! Our team of licensed colorists are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Robin W.
May 20, 2021
Gray
POSTED BY:
Robin W.
May 20, 2021
Unfortunately- my gray hair is not taking the color very well- while overall - I really do love the product.
Robin - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth M.
May 19, 2021
ok for a touch up
POSTED BY:
Elizabeth M.
May 19, 2021
I was rather unhappy receiving only the root touch up kit (I was previously given color sets which contained bottles for my roots and ends). My color has a heavy red/violet tint to it so it fades and with REALLY long hair I prefer to color all of my hair to help refresh the red/violet tone. I was hoping during the final rinse using the extra color it would refresh the color overall, but it did nothing.
Elizabeth - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Rosie P.
May 19, 2021
Packaging
POSTED BY:
Rosie P.
May 19, 2021
The color bottle opened and there was color all over the place. I have not used it yet, hope it has not gone bad
Rosie - Thank you for reaching out! Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps!
Renee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
ANN N.
May 16, 2021
Hair color
POSTED BY:
ANN N.
May 16, 2021
My hair is not taking the color it washes out by the 3rd week and it don't make any sense to spend that money I am a senior and live on a fix income
Ann - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jacqui - We're truly sorry for the misunderstanding about your recent order. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Robin H.
May 16, 2021
First time use
POSTED BY:
Robin H.
May 16, 2021
Like the coverage and texture of my hair alot. Color is correct but too much red!! Will see how next color does. Requested they have less red tones.
Robin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brenda P.
May 15, 2021
Liquid Color Formula Leaked
POSTED BY:
Brenda P.
May 15, 2021
The product is good and the color was what I expected. The only problem the cap on the liquid color leaked out everywhere during shipping. I was able to get enough out of the bottle to add to the mix for coloring since I have short hair. Recommend a more secure way of sealing the cap so it won't leak for future shipments. :)
Brenda - We’re so sorry to hear that your hair color was leaking. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dawn S
May 15, 2021
Brushes
POSTED BY:
Dawn S
May 15, 2021
No brush included in last two kits so harder to apply in certain areas.
Dawn - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Whitney J.
May 13, 2021
Supposedly Brown
POSTED BY:
Whitney J.
May 13, 2021
Well, it was suppised to be light brown & it was for about 2 shampois. Then, the red started seeping through again. I'm worried with my root touch up that it's going to be brown roots and red ends.
Whitney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer S.
May 13, 2021
Color now is perfect
POSTED BY:
Jennifer S.
May 13, 2021
I'm happier with this color the first 2 times I wasn't satisfied, and color was all wrong
Jennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Angela S.
May 12, 2021
Added plum colour
POSTED BY:
Angela S.
May 12, 2021
I love the dark brown colour I use it is perfect but the plum hardly showed at all. I would like to try it again to see if it takes better the more you use it.
I specifically told them no permanent color but they unbeknownist to me started to send permanent. I only realized when my hair was darker on the ends. Then I said send no more and they still sent it anyway. Now I am stuck with a product I have no use for. They do not answer when told cancel cancel.
Dove7000 - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura B.
May 11, 2021
Color didn't stick Edit: not enough dye
POSTED BY:
Laura B.
May 11, 2021
Followed instructions but it seems like the dye for the ends didn't stick at all. The roots color seemed to hold a bit.
Edit:roots took well but ran out of dye for the bottom so the dye is uneven and hard to see.
Sandy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen H.
May 10, 2021
Good condition
POSTED BY:
Kathleen H.
May 10, 2021
These colours definitely leave my hair in better condition than shop bought hair colourants. Feel a bit expensive but maybe worth it given the continuing good condition my hair is showing.
I loved The colour that The colourist chose for me. What I didn’t Like was that my hair ended up being too dry after the treatment and the shampoo and conditioner sent weren’t enough to nutrient my hair.
Pamela- We’re sorry to hear that your hair color is fading faster than you expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We really appreciate your feedback and the opportunity for us to make it right!
Jennifer - Thank you for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
elaine Y.
May 7, 2021
great colour
POSTED BY:
elaine Y.
May 7, 2021
really pleased with my colour , but not enough shampoo and conditioner for my long hair - ends were very dry
I really enjoy the service and convenient delivery of eSalon! The custom color looked beautiful. My only issue is that it irritated my scalp a bit. Mild itching and burning. Watch how long you keep it on
Kimberly- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on the next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the
skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Amanda H.
May 5, 2021
Cooper color
POSTED BY:
Amanda H.
May 5, 2021
It took a couple of tries to get a good color it's not as light as I would like it but overall it's a very good color and I'm very happy to see one even this close to my natural
Amanda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Deborah F.
May 4, 2021
good color but does not last
POSTED BY:
Deborah F.
May 4, 2021
I am already seeing some gray and I colored it April 10.
Deborah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Susie- We're truly sorry that our Custom Hair Color did not provide great coverage that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Lorelie A.
May 2, 2021
Tone
POSTED BY:
Lorelie A.
May 2, 2021
I love the color but would prefer a bit more copper. Other than that I’m satisfied.
Lorelie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lyndsay S.
May 1, 2021
Great color but...
POSTED BY:
Lyndsay S.
May 1, 2021
I love this color kit, I’d recommend this to anyone, but I have very thick hair and the bottles are not big enough for my hair. I only color the roots. I’ll still use it but wish I could buy a larger size.
Lyndsay - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Christine M.
May 1, 2021
Color doesn’t last as long as previously
POSTED BY:
Christine M.
May 1, 2021
The last few times I’ve ordered coloring, I have noticed that after about three weeks, my grays are showing up. I literally wash my hair only twice a week, and don’t use any heat or styling devices. My hair is permed, it has been so for several years. I’m a little disappointed in this.
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Chante N.
April 30, 2021
Color mishap
POSTED BY:
Chante N.
April 30, 2021
I wanted ash blonde it actually turned out brown. Get back to me so I can send pictures please
Chante - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Peggy K.
April 30, 2021
Color
POSTED BY:
Peggy K.
April 30, 2021
My color was nice although a little too much copper. The gray coverage didn’t seem to be as good as with some other products I tried. Maybe I need to leave it on a bit longer.
Peggy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
paulina J.
April 30, 2021
Happy with the color
POSTED BY:
paulina J.
April 30, 2021
The color is great, covers gray well. My biggest complaint is the wasteful amount of packaging in each order!!
Lori - Thank you for reaching out! We're sorry to hear your Color Tint Brush was missing from your initial order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Sharon M.
April 25, 2021
Camo mist
POSTED BY:
Sharon M.
April 25, 2021
I did not like it at all. It did not cover the roots at all.
Sharon- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Patricia L.
April 25, 2021
I like it
POSTED BY:
Patricia L.
April 25, 2021
I like but I may go back the first one not sure yet
Patricia- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Stacie L.
April 24, 2021
Color
POSTED BY:
Stacie L.
April 24, 2021
Loved the color but I wish it had more long lasting gray coverage!
Stacie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
B B.
April 23, 2021
Perfect match
POSTED BY:
B B.
April 23, 2021
Perfect match. Could use a little more coverage for grays.
B B - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
JoElla - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lyn T.
April 22, 2021
Greys
POSTED BY:
Lyn T.
April 22, 2021
You can still see some Grey's but I don't think my friend who did my hair put enough on so I've watched videos and I will do it myself next time but love colour it's a bit lighter and loos lovely
Randie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shayna B.
April 22, 2021
Great color for 2 weeks then fades
POSTED BY:
Shayna B.
April 22, 2021
I dyed my hair a beautiful red. Got a lot of compliments on it- but now the ends and middle are this brass rose gold color with my root a vibrant red. They just didn’t fade the same. It still looks ok, but I wish they would have faded to a similar color. It also faded pretty quick. I’d say about 2-3 weeks.
Shayna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Linda P.
April 21, 2021
Almost perfect
POSTED BY:
Linda P.
April 21, 2021
Just wish I could get more ash into the color. Don’t seem to be able to do that
Linda- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Mary R.
April 21, 2021
Dye kit
POSTED BY:
Mary R.
April 21, 2021
Loved the quality of the colour my hair feels very healthy but turned out a little too dark
The steps were easy to follow. The color was perfect. However, it was not enough product for the amount of hair I have. Some parts didn’t get dyed. As well as, some parts of my bleached hair had a brassy look. So, I’ve talk to my stylist and we are hoping round 2 will work out.
Melva - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Denise B.
April 20, 2021
good product
POSTED BY:
Denise B.
April 20, 2021
I love how soft this hair product made my hair (going on 2.5 weeks), and like the overall color but the newer hairline grays around my face did not cover very well, and I could see this immediately after coloring my hair. Then within a couple of days, the color washed out in this area altogether and the greys in this area came back as if I didn't color them. I'm using a color spray to correct it, but wish the permanent color covered them. Overall, it is a good product.
Denise - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joene C.
April 20, 2021
Cancel future shipments
POSTED BY:
Joene C.
April 20, 2021
I LOVED the color —for the first week and a half. Then it began fading as my usual color does . By the third week it was a very light, light strawberry blond. All I could see is a ghost when I looked in a mirror. For this reason I am canceling future orders. If I am going to pay a higher price for hair color I at least want it to last as long as the least expensive one I used before. This was not the case. Please cancel future shipments.
Joene - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
Angel- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kris D.
April 20, 2021
Easy to use but the color seemed a bit brassy
POSTED BY:
Kris D.
April 20, 2021
I like the convenience of having the color shipped right to my front door but I still struggle with good coverage around my hairline and it seems after the first wash or two it seems to turn a bit brassy. I have watched your how to videos trying to get a better coverage but I seem to end up with gray showing around my temples.
Kris- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Mary Ann - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marta G.
April 17, 2021
A little dark
POSTED BY:
Marta G.
April 17, 2021
Darker but close enough. I am leaving to USA next Month so need to stop subscription
My hair is really quite dark and over the years I have had quite the struggle, coloring it. If I try to go lighter (which of course I always do) it turns orange, or in some cases purple.
Seeing as I had terrible results with in home box color I started going to the salon. Paying at least 300 bucks per visit. Somehow with all that money I was never quite happy with the end results. I mean it was close enough and it covered my now graying head well so I kept doing it. Even when my hair started to look dry and damaged. I found eSalon purely by chance through an ad online during the lock down last spring and I was sceptical. I can safely say now that I will never go back to the salon. My hair is healthy shiny and a color I have only dreamed of!!! Let's not forget that it costs a fraction of what I was paying for a "meh" color job at a salon. I will never use anything else ever again. It's easy, they have professionals that make the color for "your" hair, and your desired outcome!!! Did I mention its affordable!! Please dont take my word for it check it out!
Rebecca- Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair. We love being able to help our clients achieve beautiful, salon-quality results at home. PLUS saved you some money. Happy Coloring!
POSTED BY:
Desiree C.
April 17, 2021
Excellent hair color!
POSTED BY:
Desiree C.
April 17, 2021
I’m naturally a brunette but have enough gray that I decided to medium ash blonde. Usually I pick up a couple of the better hair color brands at the drugstore to accomplish this. Cue the pandemic and getting out of the house is less appealing so I decided to try eSalon. I liked the question process although I had to ‘trick’ it to get the lighter blonde color I wanted. Otherwise everything has turned out well. The color is a bit red, almost strawberry blonde, but I think a toner will fix that. Definitely a good purchase!
Desiree - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Alexandra O.
April 16, 2021
Hair color
POSTED BY:
Alexandra O.
April 16, 2021
Did a better job at putting this on!! And left it slightly longer.
I love the color that was prepared for me. The hair wasn’t dry after the application either. I took one star off because there was strong chemical smell while I was mixing the color.
For new buyer, you need a bowl to mix in your color because it is too thick to shake it in the bottle like the store/drugstore bought.
Tisha- Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Josie W.
April 16, 2021
Still a nice colour but not quite as amazing as last time
POSTED BY:
Josie W.
April 16, 2021
Applied according to instructions but unfortunately my roots are noticeably more coppery that rest of hair.
Still a lovely colour but annoying as the last batch had evened my hair out, so a bit disappointed. I can only assume that the 30 mins on roots, 3’mins on rest of hair timing is a bit out. Would be good to get some advice on how to fix this or at least avoid it happening next time. X
I didn’t like my 1st color. They were very patient with me and sent me a new color, that is beautiful. Wonderful product, fabulous service, great price!
Linda - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Marianne M.
April 15, 2021
No embarrassing roots
POSTED BY:
Marianne M.
April 15, 2021
I haven't colored my hair in at least 6 years, probably 10 for two reasons. One, the salon cost $100 after tip and my roots were back in so soon - I hated the skunk look, which seemed to last longer than the new color. Secondly, I started to do it myself with box color from the stores, and the look after two weeks was awful, different shades and it seemed to just never match. For the first time, and I waited a few weeks before writing this review, there is no root discolor, or basically eSalon gave me a perfect match. Thank you eSalon for such a great match! I chose the semi permanent because as the grays come in they seem more natural and blended as if I wasn't coloring my hair at all. I also think that it is gentler on my baby fine hair. I love this product and will continue to use it. Once again thank you eSalon!
Marianne - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Kathleen T.
April 15, 2021
Color faded quickly
POSTED BY:
Kathleen T.
April 15, 2021
Five weeks after I used the second application (the new adjusted color) I noticed a small section of my gray hair was already faded. Not just the roots but the entire piece. Since I have already received the 3rd shipment, I will use the product once more, but I would like to cancel my subscription as of now. I will have my hair dresser do the color in the future.
Kathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan W.
April 14, 2021
Lighten up
POSTED BY:
Susan W.
April 14, 2021
I requested a lighter brown but it's still on the dark side Im thinking because my last color was a darker brown. Maybe it will lighten up with time. Still a nice color though.
Susan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Shannon C.
April 13, 2021
The color was great, but dear God, the fumes!
POSTED BY:
Shannon C.
April 13, 2021
The color was great, but dear God, the fumes! I like the color, but may need to go darker. The one thing that was really notable were the fumes. Much worse than what I had been using. I’m not sure if that will be a deterrent from having me use this product again.
Shannon - Thank you so much for sharing your feedback with us. We truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer M.
April 13, 2021
I love the color
POSTED BY:
Jennifer M.
April 13, 2021
The color is beautiful! The only downside is that my grey doesn’t stay colored.
Home - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Ina H.
April 13, 2021
Loved the color and extra touches but not the smell
POSTED BY:
Ina H.
April 13, 2021
Really appreciated the effort that went into my color. I found the skin protection oil and the wipe to remove color very useful. Product went on well but I didn't love the smell which was simillar to store bought products. It started to look dull by the third week. So, I recolored at 3 weeks.
Ina - Thank you so much for sharing your feedback with us. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Susan D.
April 11, 2021
Brilliant
POSTED BY:
Susan D.
April 11, 2021
I don’t think you can go too wrong with dark brown but this is an excellent colour and matches my hairdressers the only difference is the price £45 cheaper highly recommended
Difficult to apply yourself if you have long hair. The root and ends color are noticeably different so if you aren’t good a blending you will miss spots like I did.
Jessica - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying your custom eSalon Made For You color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Ruth G
April 9, 2021
Fantastic colour
POSTED BY:
Ruth G
April 9, 2021
The colour is fantastic, looks really natural and it allows the natural strands of my hair to shine individually. Hair looks shiny, full and healthy.
My only complain is that grey coverage is a little less than expected on the length of the hair (it is perfect at the root, though, so the issue is maybe with the instructions)
Maria - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Dana S.
April 8, 2021
I like the quality
POSTED BY:
Dana S.
April 8, 2021
I’m still working through some color kinks to get color perfection, but overall... this dye leaves my hair feeling better than any upscale salon dye I’ve tried.
Dana - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Jody G.
April 6, 2021
Gentle on my scalp
POSTED BY:
Jody G.
April 6, 2021
Tried others but have returned to eSalon because the product is so gentle on my scalp: not drying, doesn't itch. Only wish someone could figure out how to keep red tone hair tones from washing out more quickly!
Jody - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Jami C.
April 6, 2021
Finally
POSTED BY:
Jami C.
April 6, 2021
Had to adjust color a few times but now have better coverage for my gray.
Jami - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Carey K.
April 6, 2021
a little too much copper in the ends color
POSTED BY:
Carey K.
April 6, 2021
The root color is good, the ends color is too coppery, some parts of it almost look pink.
Carey - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kathleen G.
April 6, 2021
Colour choice
POSTED BY:
Kathleen G.
April 6, 2021
I really recommend your colours i just wish i had of added a bit of gloss to my colour instead of matt but il know for next time Thankyou 5 star
It's 3 weeks since I colored my hair, and I have to say the color is still vibrant. My grays are staying covered longer than the color I used previously. My only issue is the strong ammonia smell when mixing the developer and color together.
Margaret - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
LeAnn O.
April 2, 2021
Great package!
POSTED BY:
LeAnn O.
April 2, 2021
If I could change one thing in the sun my hair has a red hue.
LeAnn- Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Kostas M.
April 2, 2021
Very easy to use and fantastic results
POSTED BY:
Kostas M.
April 2, 2021
Like many others, I am struggling to keep up with my hair color during the prolonged lockdown. Last year, I had a disaster attempt with a box dye, even though I thought I had the correct shade, so this time I decided not to risk it.
I like the feature where you can upload your own photo and get a custom mix. The box arrived fast and with everything you need (except a bow, but I already had that).
I enlisted my husband to help me out with the back of my head, took us a while to get the sectioning right but the result is fantastic for a first try!
The color is very vibrant and fits exactly the shades I already had (not easy when it comes to red/copper tones). My grays are covered very naturally, they didn't get extra "bright" like it can happen sometimes, even when the hairdresser does my hair.
The hair feels soft after the application and you can tell that this is a very high quality hair dye.
I liked the color better but the solution is so thick I have a hard time squeeze if the bitter ( I have arthritis) maybe include the brush this time it wasn’t included also I like the shampoo do you sell it separately
Margaret- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Bek B.
April 2, 2021
Beautiful Colour
POSTED BY:
Bek B.
April 2, 2021
Initially I thought it would be a bit dark - but it is perfect love this colour
Bek - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
DEBRA B.
April 1, 2021
No order
POSTED BY:
DEBRA B.
April 1, 2021
I would love to tell you about my hair color. Unfortunately i have not seen any order delivered. Every time i track it there is another reason that it has been delayed. Im going to check out madison reed
Debra- Thank you for reaching out to us here at eSalon! We are so sorry to hear that you have not received your order yet. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jamie L.
April 1, 2021
Hello
POSTED BY:
Jamie L.
April 1, 2021
I loved the entire process and color I just wish it covered my grays better
Jamie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Aretusa F.
April 1, 2021
High quality product.
POSTED BY:
Aretusa F.
April 1, 2021
Amazing product, a bit pricey if you need to use 2 bottles.
Aretusa - We're thrilled to hear that you're enjoying your custom color results. We look forward to our next opportunity to delight you!
POSTED BY:
Katie L.
March 31, 2021
Still 2 tones
POSTED BY:
Katie L.
March 31, 2021
I have not colored my hair in over a year. My hair was 2 different colors. I thought with having a root color and an end color this would solve my issue of having 2 colors, instead now its just a different 2 colors. I love the color...but wish it matched my whole head
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