Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Patrice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jody C.
October 15, 2021
Darker colour for fall and winter
POSTED BY:
Jody C.
October 15, 2021
I change the colour generally in the fall to a darker tone and the highlights show more with the darker colour while using the tint rinse
Jody - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you
POSTED BY:
Irene K.
October 9, 2021
1st time using eSalon
POSTED BY:
Irene K.
October 9, 2021
I like it, it did cover a lot of my gray hair (but 4-5 didn't + some were lighter (bronze or golden color). I like the color but I wish it colored my hair lighter.
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ELIZABETH D.
October 7, 2021
I like it but…
POSTED BY:
ELIZABETH D.
October 7, 2021
Hard to cover grays completely. They’re covered but I still looks like a different shade.
Elizabeth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katie J.
October 6, 2021
Perfect product, perfect customer service!! ****
POSTED BY:
Katie J.
October 6, 2021
I was excited to receive my first ever eSalon kit and dyed my hair as soon as it arrived. From packaging to instructions and the product itself, I absolutely loved it! Great first impression. (I had asked for a blue/black and left notes that I really would love to see an amazing blue hue and what my hair history had been!)
I dyed my hair and waited for it to naturally dry and went outside to take a picture and get a good look. Unfortunately, the colour was not as expected. It was like a soft black but I could still see a red/brown tone to it, no blue.
So I thought I would email directly and just explain with a few photos that it didn't come out as planned, which was a shame. Within 24 hours, I had a response from Jennifer!
She was quick to reformulate the dye and said that I would see the changes on my account but also said that if I wish to use it earlier than my scheduled 8 weeks reship, I could and it was at no additional cost! Just amazing! (I also asked for her professional opinion as to when I could redye and an even quicker response was given)
I waited for my next package to arrive and I was (again) excited to see if it was going to work with the new formula and I dyed my hair once more.
The result was........ PERFECT! Black with a beautiful blue hue!! I love it and couldn't be happier with the result and the customer service! I would highly recommend them to everyone I know!
Vicky - Thank you so much for sharing your joy with us! We're so happy to hear that you're enjoying the color! We truly value your feedback and look forward to hearing from you again in the future!
POSTED BY:
helen B.
September 30, 2021
Love my colour
POSTED BY:
helen B.
September 30, 2021
Everyone comments how natural it is.Went through lockdown and did not bother colouring but now back to colouring again..Why did I stop I ask myself.
Do find though colour is fading quicker.Is there something more permanent .
I had asked for more red in the mix, however, the colour turned out to be just darker, not more red. Also, my hair is quite dull, when it should be shiny. Not happy.
Mary - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Serena M.
September 27, 2021
It’s good
POSTED BY:
Serena M.
September 27, 2021
But still too dark. Despite multiple feedback given
Started a little rocky, but the costumer service saved it.
POSTED BY:
Terri M.
September 24, 2021
Well there wasn’t enough color to cover my hair. So when I reached out they immediately got more color out to me; I just had to spend about a week in a ponytail till it got to me. After I followed the directions on my second color It came out great.
Terri - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you
POSTED BY:
Andrea J.
September 21, 2021
Feels a little more luxurious
POSTED BY:
Andrea J.
September 21, 2021
I saw a few messages from my stylist to confirm my requirement, however unfortunately due to illness and other things I didn't reply. My stylist issued my colour to me and it arrived in a fab box all neatly laid out and labeled, with everything you would need to colour at home. However, with this set you get stain guard, stain remover and shampoo, rather than just gloves and conditioner like you would with a shop bought.
The instructions were very clear and the process took me little over 30 minutes from start to finish. My hair although nearly black which was the problem, now has more warm brown tones making me look less washed out. The colour is even and I am really happy with it. Due to not colouring for 2 weeks since arrival i have logged on and easily changed my next shipment date. Really easy to change desired colour. Over all 5 *****
Karen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Stacey B.
September 6, 2021
Great product
POSTED BY:
Stacey B.
September 6, 2021
This product is great and very affordable and wonderfully convenient!! The only negative is that is seems to fade a little quick, but that’s not going to make me cancel. I’m very satisfied with the product.
Stacey - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Janet B.
September 6, 2021
I loved the colour
POSTED BY:
Janet B.
September 6, 2021
Great colour to start off with and pretty good grey cover. But it fadedtoo quickly despite usi colour protect products.
Kathie - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Larissa P.
September 1, 2021
Love the product but don't buy if you live in Canada!
POSTED BY:
Larissa P.
September 1, 2021
Great product and salon quality but have endless shipping issues from the US to Canada. Would love to find a Canadian source for this rather than deal with shipping hassles. My last order is being held at a courier across town and I have yet to pick it up.
Larissa - We’re truly sorry for any inconvenience and appreciate you sharing your feedback. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Kathy R.
September 1, 2021
Root care and brassiness
POSTED BY:
Kathy R.
September 1, 2021
I feel like my root color doesn't last long. Also, the color seems to turn brassy looking after a short amount of time.
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ilona N.
August 30, 2021
Lovely colour but..
POSTED BY:
Ilona N.
August 30, 2021
I do like the colour, just perfect shade, however my hair feels more tired now and dry. At the same time now matter how much I rinse, even after a few weeks worth of washes - the hair colour still keeps leaving stains on my towels.
Rita - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Olabisi A.
August 30, 2021
Happy with my order
POSTED BY:
Olabisi A.
August 30, 2021
I am happy with my order. But the color didn't turn out the way I hoped. I will order more and change the color a bit.
Olabisi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kathleen N.
August 29, 2021
Nice, easy. A short phase of red tone but mellowed out to light brown in a week
POSTED BY:
Kathleen N.
August 29, 2021
At first, the color was a pretty dark brown, then about a week later it moved to reddish tones. I got the tint rinse knowing my hair tends to get reddish which I hate. But that tint rinse didn't make any difference. A few weeks after I colored, the color settled into a nice medium brown and really looks good. I'll keep ordering and trying to mitigate the reddish tones.
Kathleen - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Sharon L.
August 29, 2021
Color
POSTED BY:
Sharon L.
August 29, 2021
Liked the product but seemed to lighten really fast , gonna try again to decide if I’ll continue.
Sharon - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Youxuan - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Willayne K.
August 23, 2021
Good color but gray coverage did not last beyond a week
POSTED BY:
Willayne K.
August 23, 2021
Followed directions perfectly, step by step, very carefully. The color was beautiful. Looked great. However the gray around my temples and forehead started showing after just one week. When I have my hair colored professionally, coverage can last up to 6 or 7 weeks, sometimes more. I was disappointed as I really wanted to love this brand and stick with it forever. I’d recommend esalon to others simply because it’s a great concept and far better than the boxed brands. It might work better and longer for other customers.
Willayne - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jennifer C.
August 23, 2021
My Color
POSTED BY:
Jennifer C.
August 23, 2021
Finally my hair has saloon color not at salon prices
Jennifer - Thank you so much for sharing your joy with us! We are thrilled to hear you love the outcome of your hair - PLUS saved you some money. Happy Coloring!
POSTED BY:
Patricia W.
August 23, 2021
Custom Color Set
POSTED BY:
Patricia W.
August 23, 2021
I like the product, my color is pretty but it seems to wash out quickly and I feel my hair could be shinier. I just purchased the product for shine so hopefully that will help.
Patricia - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Catonya H.
August 23, 2021
Perfect color
POSTED BY:
Catonya H.
August 23, 2021
I don’t like dyed black hair but the violet and red added to the black made it as close to my natural color as I have gotten in years!
Catonya - Thank you so much for sharing your feedback with us! We're glad our tools and resources have been of great help for you to reach your Hair Goals. We look forward to blending your next color soon!
POSTED BY:
Martina K.
August 21, 2021
Really loved it
POSTED BY:
Martina K.
August 21, 2021
Easy to handle. Liked the color until I realized there was a yellowish tone. Wrote to eSalon, they changed it and now it is perfect. Unfortunately, I had to cancel my schedule because they are charging custom duties now. Makes a plus of about 10 Euro. Altogether 30 Euro. This is too expensive, I can have my hair dyed at the hairdresser's for the same amount. It's a pity though.
Ashley - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cheryl C.
August 18, 2021
Great color
POSTED BY:
Cheryl C.
August 18, 2021
I was pleased with color for roots, though I could have applied it better!!
Anel - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Janet - Thank you so much for sharing your feedback with us. We are tickled to hear you loved your custom blended hair color. We look forward to the next opportunity to delight you!
POSTED BY:
Merry F
August 16, 2021
It's all there!
POSTED BY:
Merry F
August 16, 2021
Just follow the directions to look the way you should!
Merry - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Amy B.
August 16, 2021
It’s nice
POSTED BY:
Amy B.
August 16, 2021
Would like it a little lighter, but still a pretty color
Amy - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Maria C.
August 15, 2021
I like the color
POSTED BY:
Maria C.
August 15, 2021
But I wish it would last longer. I received an almost empty bottle of the Developer. I was not able to apply it. I just did the front rim of my hair. Didn’t have enough. Please sent me another
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our represtatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janis O.
August 15, 2021
Not pleased with my last color
POSTED BY:
Janis O.
August 15, 2021
My last color failed within 2 or 3 washings. If this happens again I will be canceling my order. After about 2 weeks is just washing out not pleased at all.
Janis - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Lauren - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Laura P.
August 12, 2021
Coloring was easy
POSTED BY:
Laura P.
August 12, 2021
I liked the ease of the product. The color was just a little off from what I thought it was going to be. Going to try a different color to see if I can get the color I'm looking for.
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Katrina Y.
August 11, 2021
coloring at home
POSTED BY:
Katrina Y.
August 11, 2021
I had some difficulty mixing in the bottle. A large clump got caught at the top and it was difficult to mix it thoroughly. The final color was a little lighter than I thought it would be, and it didn't cover the grays very well at my temples.
Katrina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy H.
August 10, 2021
Will order again
POSTED BY:
Amy H.
August 10, 2021
It was a darker color than i have had in the order prior but the color is always long lasting and covers my gray.
Amy - Thank you for the wonderful review. Everything our clients’ say is truly valued and we look forward to hearing from you in the future!
POSTED BY:
Judith F.
August 6, 2021
Great Product
POSTED BY:
Judith F.
August 6, 2021
This hair color worked way better than the others on the market. Better coverage, just as easy to use, and true to color. I just wish they included a cap while the color is processing. That would make it much easier. Think about including it...........would only cost penny's to do.
Sharee - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Patty M.
August 3, 2021
Color -a match but my scalp itched for days
POSTED BY:
Patty M.
August 3, 2021
The color was a great match. My problem was the chemicals made my scalp very itchy. Hopefully there is a sensitive scalp formula.
Update: My formula has been changed by my colorist and it's now itch-free!
I asked for you to cancel my order. I noticed on my bank account you deducted money for the hair color. I appreciate your attention but since my finances changed I cannot afford the charge.
Thankyou
Kathy Rogers
Kathy - Thank you for reaching out! We have reached out to you via email to see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lauren C.
August 1, 2021
Great colour
POSTED BY:
Lauren C.
August 1, 2021
The process was easy and the colour looked amazing - all in the comfort of my own home. Only disappointment was that it took 2 weeks to receive my colour after ordering (however, I live in Australia). I have kept this in mind for my next delivery and have increased the frequency from every 8 weeks to every 6 weeks.
Lauren - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Reyna L.
July 29, 2021
Not happy
POSTED BY:
Reyna L.
July 29, 2021
The custom color is what I wanted, now the gray coverage is NOT good at all after a week my grays are showing and I don’t like that. Might need to cancel. I Hebe color my hair 3 times and every time the grays start showing after one week. Not happy!!
Reyna - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Marianne B.
July 26, 2021
Color ki
POSTED BY:
Marianne B.
July 26, 2021
I believe I ordered the full color kit and I got the root kit...I really needed the full color kit....
Marianne - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
ROBIN S.
July 24, 2021
Love the products
POSTED BY:
ROBIN S.
July 24, 2021
Love the products and plan on continuing receiving this 2-3 times per year. However a little disappointment with the reward program. I’ve been purchasing beginning 2012/2013 and none of those orders counted.
Robin - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Denise P.
July 23, 2021
My Hair color
POSTED BY:
Denise P.
July 23, 2021
My hair is now different shades. See my current picture.
Denise - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
I really love the color they worked out for me as well as the highlights. I had my daughter apply both following your instructions. The only problem is that my hair started falling off after three weeks. I had my thyroid checked and it came back okay, so I’m putting my order on hold for now. I wonder if others have had this problem before.
Ines - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Ileana K.
July 22, 2021
Happy customer
POSTED BY:
Ileana K.
July 22, 2021
This did exactly what was promised. I only wish they offered a lifting agent so that I could try more vibrant colors on my naturally brown hair!
Ileana - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Diane L.
July 20, 2021
Love the color
POSTED BY:
Diane L.
July 20, 2021
Easy to use, love the color, your color consultants were correct, the other color would have been too dark
Diane - Thanks so much for your feedback! We are so very happy to hear that you are loving your customized eSalon color, your customized instructions, and your smooth results! We appreciate you sharing, and Happy Coloring!
POSTED BY:
Barbara G.
July 19, 2021
Love the color
POSTED BY:
Barbara G.
July 19, 2021
It last for at least 7 was, but the gray on my temples wash out after about
2 was.
Barbara - We are sorry to hear that you were not fully satisfies by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Munazza Z.
July 14, 2021
Delayed
POSTED BY:
Munazza Z.
July 14, 2021
Hi Esalon team,
Unfortunately I am quitting your account , I live in Czech Republic, last time I orders in 14th of June and after a big hustle of custom office I received today and I paid extra 30£… so that’s became the really expensive hair color for me.. as it’s mentioned on your account that delivery is free…
Please I request you to delete my account and all information from your site..
Many thanks.
Munazza Zahid
Czech Republic
Janeice - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Serena C.
July 12, 2021
Lovely colour and beautifully packaged..
POSTED BY:
Serena C.
July 12, 2021
I've taken one star off because I was hoping for an Ash brown but unfortunately got a chestnut brown. It's a pretty colour but not what I was after. Perhaps my hair throughs out reds when it's dyed. So I'm back to the drawing board to find my perfect Ash brown! Lovely packaging and personalised products 😍
I went to use my hair color and the color was tinged w/white and had a cloudy appearance. I checked to see if the bottle was damaged but it was unopened and intact. It was unusable. I needed to cover my gray that day because I had a special event to attend. I was forced to go out and purchase a boxed color. Needless to say, I was not a happy camper.
Laura - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a solution. Keep an eye on your inbox for more details.
POSTED BY:
Karen J.
July 8, 2021
Good shine
POSTED BY:
Karen J.
July 8, 2021
Great shine after colour , the grey coverage needs to last longer
Found the colour I love 💕. The mix is great thick and easy to apply. However, this time it did not cover all my greys at the front , will need to leave in a little longer. Whether these are extra stubborn unsure .
I will continue to use as I find the product suits my hair and I love it 🥰
The colors are nice. Doesn’t leave your head itchy or hair feeling like straw. I deducted 1 star for the crappy instructions and the lack of actual communication. The instructions and communication seemed like the customer service person just simply read and posted from a preset menu. The instructions I was given were incorrect for what I needed as well.
Heather - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Anna-Marie Y.
July 5, 2021
love the colour
POSTED BY:
Anna-Marie Y.
July 5, 2021
I wish it would cover my stubborn greys and also when you get a packed you have more than one stain blocker and stain remover
Kelly - Thank you so much for sharing your feedback with us. We are tickled to hear you’ve enjoyed your customized color and we cannot wait to hear your feedback on your highlights soon! We hope to continue helping you find hair perfection!
Debbie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
marsha Z.
July 1, 2021
Good Product
POSTED BY:
marsha Z.
July 1, 2021
It is good hair color but I cannot afford the price. I love the hair care products.
Marsha - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products and pricing each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle C.
June 24, 2021
Fab colour
POSTED BY:
Michelle C.
June 24, 2021
I found it so easy to use but my problem is the roots around face doesn't hold its colour.but the rest is fab and it shines and soft.The rest hasn't need any colour but still love how easy it is to use .Also you can say when you want it sent and how often and you can put it on hold .It is up to you
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa T.
June 23, 2021
Perfect
POSTED BY:
Melissa T.
June 23, 2021
Just wish my grey hair was slightly more colored at the same tone.
Melissa - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Susan H.
June 23, 2021
Color Question
POSTED BY:
Susan H.
June 23, 2021
I like the color - but as I continue using it is starting to get light red highlights. Should I have an adjustment done? Thank you.
Susan - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Debra S.
June 20, 2021
Gray blending
POSTED BY:
Debra S.
June 20, 2021
After several adjustments and conversations with a few colorists since last year, I'm finally getting my desired hair color. Part of this was that the very first color mix was lost in translation and all the others were adjustments in trying to make the proper correction. Now I can finally say I am beginning to achieve my initial desired results. It took a long time so it's very important initially to ask the colorist lots of questions and make sure you're both on the same page.
Debra - Thank you so much for your feedback! Our team of licensed colorists love being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Rasa J.
June 19, 2021
Hair feels great but can't see the pearl shade
POSTED BY:
Rasa J.
June 19, 2021
My hair feels lovely but it looks more like black/deep brown rather than intense pearl. The shade doesn't quite show.
Erika - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Alvancalena - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debra D.
June 17, 2021
Hair Color
POSTED BY:
Debra D.
June 17, 2021
I have used my custom color twice now followed all the instructions provided. I like the color mixture but I do not feel it is covering all my gray. I may need to go darker but I am not sure what the answer is to this.
Debra - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your coverage. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Candice - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ramona B.
June 15, 2021
Great colour.
POSTED BY:
Ramona B.
June 15, 2021
Wouldn’t go anywhere else other than salon but for the price this is great.
I am not sure what happened, but I just put color on my hair four days ago. I have been very happy with my color, however, this time the mixture did not darken my hair at all. When I shampooed it off, the color was as light as it was before I applied the color. Do you have any idea why this would happen?
We apologize that your color did not turn out as expected! Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Julie L.
June 13, 2021
Review
POSTED BY:
Julie L.
June 13, 2021
Really good product but I feel instructions could be clearer
I have used the color twice now. I still need better gray coverage near my temples and still striving to find the right color.
but overall color is good and seems to last
Kathy - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cathy B.
June 12, 2021
Like new color
POSTED BY:
Cathy B.
June 12, 2021
I have been ordering since 2014 how many to get free color?
Cathy - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color! Keep an eye on your inbox for more details.
POSTED BY:
Lynne M.
June 11, 2021
Took an adjustment
POSTED BY:
Lynne M.
June 11, 2021
First color was ok but flat and not what I wanted. Second kit with color adjustment along with the highlights turned out perfect!! So be patient. It may take a couple of cycles to get it just right.
Lynne - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
POSTED BY:
Jennifer C.
June 11, 2021
Perfect tweak
POSTED BY:
Jennifer C.
June 11, 2021
I wasn’t completely happy with my initial color. I let my stylist know and she made the perfect adjustment. I love my color!
Jennifer - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are very excited to continue working with you!
POSTED BY:
diane G.
June 9, 2021
Disappointed
POSTED BY:
diane G.
June 9, 2021
I asked for a lighter formulation and didn’t get one. I was yes it lighter for this shipment and I usually get an email asking if I want a change, and I didn’t get it
Diane - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Alicia A.
June 8, 2021
Looks great
POSTED BY:
Alicia A.
June 8, 2021
Wish I could change up the color once in a while though.
Alicia-We are happy to make adjustments to your color upon request. We see that your colorist reviewed your comments and adjusted the formulation for your next color order as requested. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Doris P.
June 7, 2021
Just buy it.
POSTED BY:
Doris P.
June 7, 2021
Don't even think about it. Don't buy hair color from a box. Box color is like trying to paint a Monet with a box of crayons. E Salon gives better advice for your hair than your stylist does. You can call them and they will help you find exactly what works for you. Don't pay salon prices, either. Take yourself to dinner with that money. Your hair will be so pretty while you eat your filet.
Doris - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Donna T.
June 7, 2021
I love my color. Thanks sara
POSTED BY:
Donna T.
June 7, 2021
It only took a couple of adjustments to get .my color just right
Hi Donna, We're so happy to hear that you're enjoying your custom Dark Blonde color! We truly value your feedback and look forward to hearing from you again in the future.
POSTED BY:
Latonya Y.
June 6, 2021
Great
POSTED BY:
Latonya Y.
June 6, 2021
A little darker than what I wanted but over all very great
Latonya - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lynn M.
June 4, 2021
Finally!!! :)
POSTED BY:
Lynn M.
June 4, 2021
I was hesitant to try eSalon at first. I figured it would be pretty much like my usual boxed haircolor...I was pretty WRONG! Thankgoodness too! I had to have neurosurgery and had my head shaved. My hair came back in a reddish brown, fell out, and then came back in dark brown with gray splotches. Nothing cool like Corella Deville, more like her pups! My hair is thick and the stubborn grays are actually more white, and I could NEVER get them to cover! Now I can! Now my hair is brown all over, looks and feels healthy, is super shiny, and doesn't fade away and turn red after several washes. It matches my skin tone too and I don't look washed out. People have complimented me looking good, cute haircut, well rested, (ha) but nobody guesses it's the haircolor. That's just fine with me! Thanks so much! :)
Lynn - Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Katie B.
June 4, 2021
Love the Color, Doesn’t Last
POSTED BY:
Katie B.
June 4, 2021
I really love the color, but unfortunately it didn’t stick well to my hair. I have spots of blonde that showed up after a couple of weeks, which is disappointing. But even still, I will be buying the color again! It’s so pretty!
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danielle R.
June 4, 2021
Great service and product
POSTED BY:
Danielle R.
June 4, 2021
Other than the long delivery time I really liked the product, application choices and instructions. I will be a repeat user.
Danielle - Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. We are excited to continue working with you!
Toni - We appreciate your feedback! Upon reviewing your profile, we see that you have already working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
tamra J.
June 3, 2021
Covered my gray
POSTED BY:
tamra J.
June 3, 2021
I’m 100% gray and used this just to give me a little color. Worked great for coverage and I’m 3 weeks into the color. I asked for more ash tones as my gray really goes gold/brassy which I don’t like.
Tamra -We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dawn G.
June 3, 2021
Love the color
POSTED BY:
Dawn G.
June 3, 2021
Always looks very natural, but I have tough grey sideburns that color only lasts for 4 weeks, so requires touch up
Dawn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
