So the first time I ordered, you chose a lighter color. It's not bad and I realize I had quite a bit of grey to cover. I like red.. Orange warm red. I'll send some pics of what I usually get from my salon. And in order for the red to last it's usually the higher priced dye. Your color shampoo and conditional was outstanding!!
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rochelle- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Sunday M.
mayo 19, 2020
WAY TOO DARK
PUBLICADO POR:
Sunday M.
mayo 19, 2020
Now my blonde is a deep dark red, great.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Sunday - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon
Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Diane M T.
mayo 19, 2020
My Custom Color
PUBLICADO POR:
Diane M T.
mayo 19, 2020
My “Custom Color” you prepared for me did Not take on my grey in front of my temples and ears. Your mix also burned my eyes.
I use Schwarzkopf and it covers Wonderfully and does Not burn my eyes.
Nice try though, and your Great service was quick❣️ Thank You for trying💞
Best Regards
Diane MT
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Diane - We’re very sorry to hear that you were so disappointed with your customer service experience -- and we appreciate your candor. At eSalon, our company is continuously looking for better ways to improve our service based on what clients, like you, tell us. Our main goal is to provide the best client experience, so please let us know if you have any additional thoughts or feedback. We do take it all to heart.
PUBLICADO POR:
Danie P.
mayo 18, 2020
Assez réticent
PUBLICADO POR:
Danie P.
mayo 18, 2020
J’attend avec impatience de faire ma coloration . Le premier essai , assez déçue du rendu .Bien trop foncé , le positif ,mes cheveux très doux et quand on reçoit son paquet , c’est trop Sympa et personnalisé.Un grand merci déjà pour ces petites attentions ,et d’être à notre écoute .Attendons la suite pour dire wouah Merci
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Danie - Nous vous remercions d'avoir partage votre expérience avec nous, et nous espérons que vous soyez satisfaite de votre nouvelle coloration. Nous vous remercions de votre confiance. Nous restons à votre disposition pour tout renseignement !
PUBLICADO POR:
Vivianna J.
mayo 18, 2020
Not sure
PUBLICADO POR:
Vivianna J.
mayo 18, 2020
Colour is very strong and good quality, I strictly followed the instructions. My blonde hair came out nice colour however my roots look rather copper ginger tone . My natural hair are dark blonde with bleached highlights. I ordered “medium blonde ash” colour to add a natural look all over, it came up with rather warm tone! Not hugely impressed as was expecting a much cooler tone as ordered “ash”! Not sure what to do, my best guess is to wait until it washes out and then maybe try again. Not sure who to ask for advice! Very unlikely I will order same colour again!
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Viviana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
silvia C.
mayo 15, 2020
Very Dark color
PUBLICADO POR:
silvia C.
mayo 15, 2020
The color is too black, although the quality of the product is very good because it has great coverage.
Definitely I would like the hair stylist to see my color in person.
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PUBLICADO POR:
Jovanna J.
Respuesta de nuestros expertos
Silvia- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Donna B.
mayo 9, 2020
Did not last
PUBLICADO POR:
Donna B.
mayo 9, 2020
I ordered brown to cover my gray roots. I was very happy with the color I got, it was spot on. I loved the fact that it didn't burn my scalp like I've experienced at salons, my hair felt good after washing, I was happy as can be. A week later my grays were showing again. I followed directions. I left it on for the required time which really ended up being longer for the front sections of my hair since I timed from when the back was done.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Sharon S.
mayo 9, 2020
Damaged my ends :(
PUBLICADO POR:
Sharon S.
mayo 9, 2020
I was very pleased with the packaging itself. Loved that it came with gloves, skin protector, dye remover, and shamp/conditioner. I was also pleased with the fact that it came with two colors. Since this was the very first time ever using this product I was afraid that my roots (mostly grey/dark brown) would not match the rest of my hair color (which was a much lighter shade of brown with LOTS of blonde highlights) - I was pleasantly surprised that after applying #1 to roots and #2 to rest of hair the resulting colors matched very well. That is the only reason I gave this two starts. I was very excited to see the "shine" that was promised - but alas it was not to be. Not only was my hair dull BUT the ends are extremely damaged! My ends are so dry that the only thing that can save them now is actually cutting them. I have never had this experience in the salon or even years ago when using boxed products from drug store. In fact every time I have ever had my hair colored - the condition of my hair was better than as if I had not colored at all. Again I can't tell you how disappointed I am in the damage it did to my ends.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Rochelle B.
mayo 7, 2020
Good for being quarantined
PUBLICADO POR:
Rochelle B.
mayo 7, 2020
The product worked well with my color. The match was great, it’s didn’t cover the resistant grays and washed out pretty quick
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Rochelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Maritza A.
mayo 7, 2020
Give a 10 stars
PUBLICADO POR:
Maritza A.
mayo 7, 2020
Love the kit
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Maritza- Thank you for your feedback, and we are so happy to hear that you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
PUBLICADO POR:
Stéphanie K.
mayo 6, 2020
Couleur
PUBLICADO POR:
Stéphanie K.
mayo 6, 2020
Très bon mélange le seul problème c’est l’ammoniaque
J’ai perdu pas mal de cheveu lorsque j’ai fait ma couleur.
Merci d’étudier pour faire des couleurs sans amibiases moins agressives.
Merci de votre compréhension.
Bonne journée
Stéphanie
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Stéphanie - Nous sommes désolés d’apprendre que vous constatez une perte de cheveux. Nous vous prions de vérifier vos emails, nous vous en avons envoyé un pour vous assister ultérieurement.
PUBLICADO POR:
Ana S.
mayo 3, 2020
Not happy
PUBLICADO POR:
Ana S.
mayo 3, 2020
Followed all the instructions and had no results disappointed. Was really looking forward to receive my items and see the results not satisfied alt all.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Ana - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
JoVonne W.
abril 28, 2020
Very pleased
PUBLICADO POR:
JoVonne W.
abril 28, 2020
The last recent hair color sent was successfull and I was very happy with it
Thank you
I would like to change the star rating to 5 stars
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
JoVonne - We're so happy to hear that you're enjoying the Custom Color Kit! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Martine W.
abril 28, 2020
COLOR SET
PUBLICADO POR:
Martine W.
abril 28, 2020
J'ai fait ma coloration le 15 avril et aujourd'hui la couleur est délavée ,donc pas trop satisfaite du résultat .Pourriez-vous me dire quand est prévue la prochaine livraison Merci .Cordialement Martine
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Martine - Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Nous vous enverrons un email avec des informations en plus pour vous assister davantage. Nous vous remercions d'avoir partagé votre expérience !
PUBLICADO POR:
Kimberly H.
abril 28, 2020
Review.
PUBLICADO POR:
Kimberly H.
abril 28, 2020
When I first got the box and mixed the colors together it looked really promising! after i had followed all the steps and washed out the color there was almost little to no change in my hair.
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Amy H.
abril 27, 2020
Worked well
PUBLICADO POR:
Amy H.
abril 27, 2020
The color kit was nice. It worked well & I liked everything included. It covered my white hairs. It did not change my natural color very much. I wanted a purple color. This is pretty much just a dark brown
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Amy - We apologize for the delay in response to your review and we’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Kay S.
abril 25, 2020
Needs to cover graying in front better
PUBLICADO POR:
Kay S.
abril 25, 2020
Love the color
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Kay - We're so happy to hear that you're enjoying you Made For You Custom Color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Ann J.
abril 22, 2020
Needs a tweak, but good first try.
PUBLICADO POR:
Ann J.
abril 22, 2020
I was hesitant to try this, I have never colored my own hair before. Started getting much darker about 6 years ago and started getting highlights etc. This was a good option given that I canto go to the salon. However, the color was not exactly what I hoped for but good first try! I will ask for the color to be adjusted and I will try it again.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Ann J. - Thank you for your feedback. You have apparently already discussed this issue with our Color team. We're glad to hear that you could find a solution. Let us know if you need anything else.
PUBLICADO POR:
Julie C.
abril 21, 2020
Hair color
PUBLICADO POR:
Julie C.
abril 21, 2020
Very happy with my color I'm looking forward to the next time I color again thank you eSalon I give this a 5-star
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Julie C. - We appreciate your feedback here at eSalon! We are so thrilled to hear you are loving our Enhanced Color. We appreciate you taking the time to try it out, and to share your experience with us. Please keep your eye out for an email from us!
PUBLICADO POR:
Sandy J.
abril 17, 2020
Color
PUBLICADO POR:
Sandy J.
abril 17, 2020
I like this hair color, I just need it to be a little richer and I'm sure I will love it!
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Sandy J. Thank you for your feedback. We’re so sorry to hear that our color application did not meet up to your expectations, however we are pleased to know that you like the color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Michelle R.
abril 14, 2020
Love the product
PUBLICADO POR:
Michelle R.
abril 14, 2020
I absolutely loved the product! Covered my grey better than I expected! My hair felt amazing.
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Michelle R. - Thank you for your feedback! Nothing makes us happier than hearing our clients are pleased with their experience, and our colorists love creating the perfect shade for our clients! We look forward to blending your next color soon!
PUBLICADO POR:
Mindy S.
abril 11, 2020
Dyed
PUBLICADO POR:
Mindy S.
abril 11, 2020
Pretty good. Is a great product and never leaves my hair dry or damaged. My specific color I feel is a little ashy but overall love the product
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PUBLICADO POR:
Sangeeth R.
Respuesta de nuestros expertos
Mindy S. - Thank you for your feedback! We are so thrilled to hear you are loving our Enhanced Color. We appreciate you taking the time to try it out our product, and to share your experience with us. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Kathy F.
abril 8, 2020
Roots too dark
PUBLICADO POR:
Kathy F.
abril 8, 2020
My roots are too dark!! Overall tho I love the color. My roots are solid gray whereas the rest of my hair is whatever color I dyed it. Let's try to correct the root problem and stay with same color. Thank you!!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Kathy F. - We are sorry to hear our color did not meet your expectations. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact via email and will be happy to assist in this process!
PUBLICADO POR:
Anja H.
abril 7, 2020
Farbton
PUBLICADO POR:
Anja H.
abril 7, 2020
Der Farbton kommt meiner Wunschfarbe sehr nahe. Vielen Dank für die Beratung. Gerne hätte ich den Rotton ein kleines bisschen intensiver. Es wäre nett, wenn Sie das bei der nächsten Mischung berücksichtigen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Anja H. - Vielen Dank für Ihr Feedback. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da.
PUBLICADO POR:
Linda H.
abril 5, 2020
Root touchup
PUBLICADO POR:
Linda H.
abril 5, 2020
This is my first time using e salon and I am very impressed with the entire process from the ease and speed of ordering, receipt of the color kit, instructions and application. Five stars to Tamara, the color looks great. Thank you
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Linda H. - Thank you for your feedback! We truly appreciate your kind words. Let us know if you need anything at all, we’re happy to help!
PUBLICADO POR:
Wendy Z.
marzo 29, 2020
Grays
PUBLICADO POR:
Wendy Z.
marzo 29, 2020
Love the color I got. Turned out perfectly. As far as my gray roots, it didn't last as long. Color started to fade after afew shampoos. My gray roots are really resistant to color. I will continue to use this product. Love it
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Wendy Z. - We appreciate your feedback. We are happy to hear that you are happy with your color. Please keep your eye out for an email from us for your next steps!
PUBLICADO POR:
Alison S.
marzo 28, 2020
Not the color I was expecting
PUBLICADO POR:
Alison S.
marzo 28, 2020
The quality of the dye is fantastic and very easy to apply. I provided two photos, one of my current color and the other what my desired color was. I ended up getting the color that was close to what I currently had. So, meanwhile it's nice to no longer have darker looking roots, I had hoped to get a color that I actually wanted. I messaged my colonist for an adjustment for my next order. I'm hoping I get the right color this time!! I also was sent by accident a roots touch up then messaged my colorist and she sent me the all over color pack. My first experience with Esalon has been a bit rocky but I hope it gets better from here!
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Alison S. - Thank you for your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Jennifer K.
marzo 27, 2020
Unsure
PUBLICADO POR:
Jennifer K.
marzo 27, 2020
Followed all of the directions, did roots first & let sit for recommended period of time before doing the ends. I was going for medium ash brown but my roots that were gray, turned out much lighter & warmer than the rest of my hair. On the plus side, my hair feels really smooth & healthy.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jennifer K. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Cheryl C.
marzo 27, 2020
just ok
PUBLICADO POR:
Cheryl C.
marzo 27, 2020
The customer service is very good. My color was too light and they put me on with a colorist and she reviewed my issues and sent out another package right away. The color was perfect! I felt it didn't last long enough. By 3 weeks all my roots were showing. The store brand I was using lasted much longer.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Cheryl C. - Thank you for your feedback! We are so happy to hear you are loving your hair color. Nothing makes us happier than hearing we were able to make your Hair Goals a reality. Thanks again for sharing your joy with us!
PUBLICADO POR:
Jodi A.
marzo 26, 2020
great contents, but color didn't match
PUBLICADO POR:
Jodi A.
marzo 26, 2020
I love the contents, how it was packaged with clear instructions and personalized. I didn't expect the color to match my current color, but I was hoping it would be close. I sent a current photo and selected a color, but it turned out very bright red. I will try to have the color adjusted and hopefully it works.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Jodi A. - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Heiderose P.
marzo 25, 2020
Kann leider die Sternenanzahl nicht verändern
PUBLICADO POR:
Heiderose P.
marzo 25, 2020
Farbton ist einfach auszuwählen. Durch die Klammern kann die Farbe gut aufgetragen werden. Je nach "Genuss" der Sonne verändert sich die Farbe etwas. Bin zufrieden.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Heiderose P. - Vielen lieben Dank für Ihr Feedback! Wir freuen uns sehr darüber, dass Sie Ihre individualisierte Haarfarbe lieben. Nichts macht uns glücklicher als zu hören, dass wir Ihre Wunschfarbe erstellen konnten. Nochmals vielen Dank, dass Sie Ihre Zufriedenheit mit uns geteilt haben.
PUBLICADO POR:
Nicola S.
marzo 24, 2020
The colour is great!
PUBLICADO POR:
Nicola S.
marzo 24, 2020
The colour was great and the instructions were simple- I used the light set as well and really liked that too! I have very thick long hair and my only issue was there wasn’t enough mixture to cover my hair adequately.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Nicola - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Irit L.
marzo 24, 2020
I like the concept, but need to tweak the color
PUBLICADO POR:
Irit L.
marzo 24, 2020
I really enjoyed receiving the entire kit, packaging and product seem really nice. I usually color at home so this is more expensive than my regular haircolor I pick up at the drugstore, but since I use one that is hard to find in stores here in Austria, I thought I would give this a try.
The result was darker and redder than I wanted, hopefully the color can be adjusted next time.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
irit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Denise S.
marzo 20, 2020
Lovely hair colorant
PUBLICADO POR:
Denise S.
marzo 20, 2020
Brilliant grey coverage , must have fast growing roots as mine come through two weeks after use
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Denise - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Shawna R.
marzo 11, 2020
Hair color
PUBLICADO POR:
Shawna R.
marzo 11, 2020
I love there personalized hair color and options, I'm still working on trying to get my colors perfect. Or close to what I really need. I'm still getting a bright red color
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PUBLICADO POR:
Megan T.
Respuesta de nuestros expertos
Shawna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Haunani C.
marzo 11, 2020
Perfect color
PUBLICADO POR:
Haunani C.
marzo 11, 2020
I really like my new color
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PUBLICADO POR:
.
Respuesta de nuestros expertos
Haunani- Thanks so much for your feedback! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We appreciate you sharing, and Happy Coloring!
PUBLICADO POR:
Stephanie W.
marzo 6, 2020
I always love my color!
PUBLICADO POR:
Stephanie W.
marzo 6, 2020
I love eSalon! The color is long lasting, covers gray easily and doesn't wear off. My hair has never been damaged and (until now) had any adverse effects. Color changes that I have made have always been spot-on!
The reason that I have only given three stars is because my last color, which was just about a week ago, did not turn out very well. I made changes to my color, but the changes were not dramatic -just added a cinnamon tone to my brown.
I got an ends refresher along with my new color. I followed all of the instructions 100%. I've done this before so the process is familiar. Unfortunately, my ends are much darker than my roots. It is quite noticeable.
And, to make matters worse, I have naturally curly hair and always put some kind of moisturizer on my ends which darkens my hair just little. It looks terrible. I have a lighter cinnamon colored roots and deep mahogany colored ends with no red at all.
I've been hoping that my ends would release a little bit of the color. I don't normally wash my hair everyday but this week, I have been shampooing the ends daily to try to get them to lighten up a little. I'm going to try one more time today but I'm not feeling very hopeful.
I'm going to have to get my hair fixed this weekend. I don't know what went wrong. My color always looks great and I'm really dreading spending two to three hours and hundreds of dollars to get this fixed.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Stephanie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Sabine J.
febrero 24, 2020
Schöne Farbe geht schonender...
PUBLICADO POR:
Sabine J.
febrero 24, 2020
Auf der Suche nach dem idealen dunkelblond-mahagoni-Ton bin ich bei meiner Onlinerecherche auf das Angebot von Esalon gestoßen. Eine individuell gemischte Farbe, abgestimmt auf die Kundenbedürfnisse, erschien mir attraktiv. Lieferung, Aufmachung, etc. waren gut. Der Farbton kam mir zu rot raus, aber ist okay.
Wirklich negativ bewerte ich die eigentliche Qualität der Farbe - ich hatte als regelmäßig selbst mit Profifarben colorierende, erfahrene Frau ein wirklich unangenehmes Gefühl. Die Farbe enthält sehr viel Ammoniak, was entsprechend roch beim Einwirken und meine Kopfhaut sehr reizte. Nach der Anwendung (exakt nach Packungsanweisung) waren meine Haare extrem strapaziert und trocken. Der beiliegende Conditioner ist pures Silikon, was erstmal ein weicheres Gefühl verleiht, den Haaren aber nicht guttut.
Jetzt, vier Tage später, ist meine sonst robuste Kopfhaut immer noch etwas gereizt, mein Haar fühlt sich immer noch trocken an. Werde in den nächsten Wochen gut mit qualitativ hochwertigen Produkten pflegen, dann wird's wieder.
Aber mein erster Versuch mit Esalon wird mein letzter gewesen sein, ich werde wieder auf Profifarben setzen. So aggressive Farbe wie die von Esalon gibt's deutlich günstiger in jeder Drogerie.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Sabine J. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen!
PUBLICADO POR:
NINA C.
febrero 24, 2020
1st Try
PUBLICADO POR:
NINA C.
febrero 24, 2020
The color was perfectly matched to my original color however quite a bit darker than I've had for several years. As I've aged, lighter seems better. Interesting, no one seemed to notice the darker color. I'm still looking for lighter and highlights as discussed with my stylist. We'll see how the next color goes.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Nina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Chafia L.
febrero 22, 2020
Satisfaite
PUBLICADO POR:
Chafia L.
febrero 22, 2020
Très satisfaite pour la première coloration un peu moins pour la 2ème, les cheveux blancs ont réapparus plus vites... mais dans l’ensemble très satisfaite j’espace de plus en plus mes colorations. Je voulais également vous dire au printemps je commence a éclaircir mes cheveux que me conseilleriez vous ? Merci
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Chafia L. - Merci beaucoup pour vos commentaires, nous prenons votre avis très au sérieux et avons donc ajuster votre prochaine coloration selon vos besoins. Nous allons également vous contacter afin de discuter directement avec vous de nos meilleures recommandations. Merci encore pour votre confiance.
PUBLICADO POR:
Rae J.
febrero 18, 2020
Color too dark, but hair feels soft and healthy
PUBLICADO POR:
Rae J.
febrero 18, 2020
Color is much darker than expected. I would choose much lighter color next time.
Followed directions exactly. Used the provided Shampoo and conditioner which left my hair feeling soft and healthy.
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PUBLICADO POR:
Jennifer S.
Respuesta de nuestros expertos
Rae - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Jennifer M.
febrero 15, 2020
Impressive
PUBLICADO POR:
Jennifer M.
febrero 15, 2020
I was very impressed with the kit! I love how it all comes neatly prepared with special instructions just for me. The color it's self is the only thing that hiccups me from ordering it again. I'm not a professional by any means but I think my cheap $5 boxes of Dye from a local store does just as well as there's. I've tried letting them know that I'm still not getting my desired color but even their changes didn't come any where close to what I had requested. I will still be a member for some of the extras they offer but I think I'll stick to the cheaper boxes of hair color that I can get locally.
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PUBLICADO POR:
Shannon H.
Respuesta de nuestros expertos
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Florence P.
febrero 13, 2020
Waiting to see....
PUBLICADO POR:
Florence P.
febrero 13, 2020
Perfect colour match. Didn't cover grey well. They are adjusting-this time, we'll see how it goes 😊
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Florence - We truly appreciate your feedback. Upon reviewing your profile, we can confirm that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Françoise D.
febrero 4, 2020
Contenu du coffret
PUBLICADO POR:
Françoise D.
febrero 4, 2020
Bonjour
Je ne comprends pas pourquoi cette fois-ci seulement je n'ai reçu qu un flacon couleur?? Les envois précédents contenaient 2 flacons: racines +longueurs ce qui m'est nécessaire et me convient tout à fait. Je vous remercie de bien vouloir y remédier afin d obtenir satisfaction de ma couleur. Je compte sur votre profession alisme que j'aprecie et vante autour de moi...!
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PUBLICADO POR:
Margot H.
Respuesta de nuestros expertos
Françoise D.- Nous sommes désolés pour le malentendu. Ne vous inquiétez pas, nous allons vous contacter par e-mail afin de remédier à cette situation. Chaque cliente est importante et nous sommes impatients de trouver la solution qui répondra à vos besoins. Vous retrouverez plus de détails dans l’e-mail envoyé.
PUBLICADO POR:
Brooke
enero 22, 2020
Unfortunately Didnt Work :(
PUBLICADO POR:
Brooke
enero 22, 2020
I am a natural blonde with dyed blonde hair and some old highlights, I was quite scared with the ash in the colour chosen it would turn my hair green. Unfortunately, my hair is now orange, :( roots look almost bleached lmao. definitely not the ashy grey colour i expected. ESALSON, in general, seems amazing all the stuff I got for the small price I paid was more than generous. The shampoo and conditioner smelled AMAZING, by far the best smelling conditioner I've got with hair dye. Wondering how long demi-permanent lasts hoping the orange isn't going to be a thing. :)
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Brooke - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Genevieve M.
enero 17, 2020
Harsh on my hair
PUBLICADO POR:
Genevieve M.
enero 17, 2020
I used eSalon for a couple of years and found my hair becoming more dry, brittle and less shiny. I tried eSalon color care conditioner and still had dry hair.
I went back to the salon for my color and my hair is so much healthier. It is shiny, has more body, and no longer dry and brittle.
You get what you pay for.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Genevieve - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Lara P.
enero 9, 2020
Des améliorations possibles
PUBLICADO POR:
Lara P.
enero 9, 2020
Couleur plus lumineuse que en commerce, le packaging est super et personnalisé. Je suis un peu déçue de ma couleur mais je vais voir sur la deuxième commande si cela est mieux suivant mes commentaires. Gros point négatif le kit shampoing et après- shampoing qui sont de taille miniature.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Lara - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas complètement répondu à vos attentes. En examinant votre profil, nous constatons que vous avez déjà contacté l'un de nos experts coloristes pour modifier votre couleur ! Chaque cliente est importante et nous sommes impatients de vous proposer une couleur qui répondra mieux à vos besoins. Nous vous avons envoyé un email aussi !
PUBLICADO POR:
Wendy H.
enero 7, 2020
Not at all what I expected
PUBLICADO POR:
Wendy H.
enero 7, 2020
I thought I was getting a medium brown with medium copper tones. I love the brown. They nailed the that. The copper was so vibrant and intense. I am very bold, but WOW! I almost ran to the store to get some brown to tone it down. I am going to shampoo again tomorrow and hope the copper settles down. I am definitely going to change up my color.
The hair color itself was wonderful. I was a little nervous as it seemed thin when I poured the developer and color out of the bottles. But as you mix it become very smooth and easy to work with.
I am definitely going to give it another try to get the copper toned down.
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PUBLICADO POR:
Shelagh C.
diciembre 20, 2019
Excellent colour set and personalised service
PUBLICADO POR:
Shelagh C.
diciembre 20, 2019
Excellent value for money. Loved the idea of personalised colour mix for me and posted directly to me as well! The colour mix was better than previous shop bought ones I've always used, there was no unpleasant odour and enough to cover whole head.
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Shelagh - We're so happy to hear that you're enjoying Hair Color! We truly value your feedback and look forward to hearing from you again in the future!!
PUBLICADO POR:
Helene S.
diciembre 17, 2019
My color
PUBLICADO POR:
Helene S.
diciembre 17, 2019
Love the product it looks so natural and my hair is soft and shiny I recommend it
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Helene- We're so happy to hear that you're enjoying Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
sheila D.
diciembre 13, 2019
it was to red i like a more medium auburn color
PUBLICADO POR:
sheila D.
diciembre 13, 2019
i like med auburn color
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Sheila - We’re sorry to hear that you were unhappy with the results of your custom color. We have reached out to you via email to further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
PUBLICADO POR:
Magali K.
diciembre 6, 2019
Meilleur couleur
PUBLICADO POR:
Magali K.
diciembre 6, 2019
Très très satisfaite . Super couleur. Comme je le voulais.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Magali K. - Merci pour votre retour ! Nous sommes heureux de savoir que vous aimez votre couleur personnalisée !
Rien ne pourrait nous faire plus plaisir que de répondre à vos objectifs de couleur. Vous retrouverez plus de détails dans l’e-mail envoyé. L'équipe eSalon
PUBLICADO POR:
Britta W.
diciembre 2, 2019
Nun denn...
PUBLICADO POR:
Britta W.
diciembre 2, 2019
Ich habe mich, bei dem gesamten Bestell-und Lieferverfahren von eSalon sehr zuvorkommend behandelt gefühlt. Man wird stets auf dem Laufenden gehalten und die Fläschchen sind personalisiert/mit dem eigenen Namen versehen.
Der Färbevorgang ist denkbar einfach und auch nach der Anwendung fühlen sich die Haare an, wie vom Frisör gefärbt, was ein großer Pluspunkt ist.
Zu meiner 3-Sterne-Bewertung führt mich jedoch das Farbergebnis. Da habe ich deutlich mehr erwartet, denn meine Haare haben leider nicht den erwünschten leuchtenden Kupferton angenommen, sondern mehr einen anderen matten Farbton mit wenig Kupferreflexen. Zwar sind meine Haare nun sehr ebenmäßig gefärbt, aber ein paar mehr Farbpartikel wären mir lieb gewesen.
Ob ich noch einmal bestellen werde, kann ich zu diesem Zeitpunkt noch nicht sagen.
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PUBLICADO POR:
Solange K.
Respuesta de nuestros expertos
Britta W. - Vielen Dank für die Kontaktaufnahme! Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! Dein Team von eSalon
PUBLICADO POR:
Leah P.
noviembre 16, 2019
Not impressed with the Grey hair coverage on my past order.
PUBLICADO POR:
Leah P.
noviembre 16, 2019
The color is perfect on my hairs that are not grey.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Leah - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Marie T.
noviembre 11, 2019
chocolat avec balayage miel
PUBLICADO POR:
Marie T.
noviembre 11, 2019
Je vais mettre en photo actuelle la couleur que je voudrai, ce n'est pas moi mais c'est cette couleur que je voudrai comme coloration, merci
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PUBLICADO POR:
Sarah D.
Respuesta de nuestros expertos
Marie T - Merci pour votre commentaire. Nous vous remercions pour la photo, nous l’avons bien reçue. Grace a vos commentaires et photo, nous avons créé votre formulation sur-mesure. Nous avons hâte d'avoir votre avis !
PUBLICADO POR:
Claire W.
noviembre 7, 2019
Great color
PUBLICADO POR:
Claire W.
noviembre 7, 2019
Perfect color for me loved it! Just had too much as I thought I was only doing the roots 💁♀️
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Claire - We're so happy to hear that you're enjoying your Made For You custom color! We truly value your feedback and look forward to hearing from you again in the future.Keep an eye on your inbox for more details on the amount of color received.
PUBLICADO POR:
Roni W.
noviembre 3, 2019
Fried my hair
PUBLICADO POR:
Roni W.
noviembre 3, 2019
The cooler looks great on what hair is left and not fried and breaking off.
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PUBLICADO POR:
rumiko A.
Respuesta de nuestros expertos
Roni - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Ashley K.
noviembre 1, 2019
Didn't hurt my hair!
PUBLICADO POR:
Ashley K.
noviembre 1, 2019
I have had my hair done and intermittently done my hair for years. While achieving my ideal color has been a little bit of a struggle, the actual formulation of the product is great. Not at all runny, and left my hair with body and shine. If you knew the exact color you wanted I would definitely recommend!
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Ashley - Thank you for your feedback. We apologize for the disappointing experience you had with your hair color, as it turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Leah M.
octubre 28, 2019
Color Never Came Out Good
PUBLICADO POR:
Leah M.
octubre 28, 2019
After signing up for esalon I was excited for my new Auburn color. The first set of color made my hair look Kool-Aid red, I called my colorist and explained in great detail along with sending photos of how my hair turned out. The top of my hair was way darker than the ends. It was a mess. She sent me a new color and I gave that a try. She had assured me that she really understood. Well, I ended up with bright orange hair. No where near Auburn. Thank goodness this color washes out fast.
Not only is the color not at all what I wanted twice. The toner stains your hands for days and anything it gets on.
The product itself is extremely strong chemicals and burned and smelled horrible. The shampoo and conditioner sent with the product is such a tiny amount it didn’t even cover all of my hair.
I did cancel my membership and asked for a refund. I just can’t play around with my hair like it’s a wig.
The only reason I’m giving two stars is because they did issue a refund for my color. Not for anything else in the kit but just the color.
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PUBLICADO POR:
Natalie E.
Respuesta de nuestros expertos
Leah - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
PUBLICADO POR:
Grace D.
octubre 10, 2019
Bruh.. IDK wat happened?!
PUBLICADO POR:
Grace D.
octubre 10, 2019
OMG! My hair has stripes of every color. From brown to orange to blonde and so many other various shades. I didn't think I did anything wrong, my hair was coated and I was sooo excited, I called my mom and was telling her how good I looked, but then boom 1 week later I look like a tiger in the wild.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Gigi
septiembre 27, 2019
Good things don't always last!
PUBLICADO POR:
Gigi
septiembre 27, 2019
Looked fantastic ...for about a week! White hair was very evident after that. Instructions were followed to the letter.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Gigi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
PUBLICADO POR:
Chantal L.
septiembre 23, 2019
la coloration me convient pour les racine, par contre j'ai besoin de refaire les
PUBLICADO POR:
Chantal L.
septiembre 23, 2019
La coloration me convient, pour les racines, par contre j'ai besoin de refaire les mèches;
D'autre part, je souhaite un envoi pour les racines que tous les deux mois, pouvez vous me confirmer que cela est possible.
Merci et bien cordialement,
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Chantal - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur. Nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. Nos experts en coloration ont été en contact par courrier électronique et se feront un plaisir de vous aider dans ce processus.
PUBLICADO POR:
Victoria B.
septiembre 18, 2019
Great experience
PUBLICADO POR:
Victoria B.
septiembre 18, 2019
Easy to follow directions, perfect color the first time!
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Victoria - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Laurence G.
septiembre 18, 2019
Couleur
PUBLICADO POR:
Laurence G.
septiembre 18, 2019
Bonjour, j'ai fais ma couleur qui est une coloration chatain clair cuivre doré et je trouve que la couleur est foncé. Comment faire pour obtenir une couleur un peu plus claire.
Merci pour votre réponse.
Bonne fin d'après-midi
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Laurence - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Couleur satisfaction est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez un œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
Jessica T.
septiembre 14, 2019
To dull
PUBLICADO POR:
Jessica T.
septiembre 14, 2019
The color is pretty just now what I was looking for.
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Jessica - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals.Our Color Experts have been in contact via email and will be happy to assist in this process.
PUBLICADO POR:
STÉPHANIE N.
septiembre 9, 2019
Coffret sympa et très comolet
PUBLICADO POR:
STÉPHANIE N.
septiembre 9, 2019
J'ai reçu un coffret très complet et très joli.
Je suis satisfaite de la qualité des produits mais déçue du résultat final.
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PUBLICADO POR:
Vanessa R.
Respuesta de nuestros expertos
Stéphanie- Merci de nous avoir contactés.Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de couleur satisfaction est une chose que nous prenons au sérieux. Nous voulons travailler avec vous pour trouver une résolution et donner à vos cheveux la meilleure apparence qui soit. S'il vous plaît gardez un œil pour un email de nous sous peu. Nous vous contacterons pour remédier à la situation!
PUBLICADO POR:
Mary D.
agosto 23, 2019
Good, not great
PUBLICADO POR:
Mary D.
agosto 23, 2019
Let me start by saying, I went into this fully knowing how difficult blond hair is really hard to get perfect... I have had a few terrifying orange hair moments with at home dye jobs. So I know it’s not easy. With that said, I’ll say, thank god for purple shampoo... My roots come in dark, even though I am blond.. the length of my hair is a very light almost platinum blond. I requested the “lightest blond” color. My hair definitely looks better than it did going from dark dark blond to light blond but my roots are still darker than I would like. They also came out pretty orange. If they had turned more of a dirty or even a lighter blond color I would have been ok. I almost look like a strawberry blond now and you can still see where the roots grew out to. I will continue with purple shampoo and the tint rinse on my roots and hope for the best. On the upside, my whole head isn’t orange... just the roots and the darker parts of my hair
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PUBLICADO POR:
Tori C.
Respuesta de nuestros expertos
Mary - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and warmer than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Cheri H.
agosto 16, 2019
1st Run
PUBLICADO POR:
Cheri H.
agosto 16, 2019
This was the 1st time I have colored all of my hair, only highlights in the past. The experience was great with esalon. A few adjustments needed to color and the instructions. Looking forward to next time.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Cheri - We 're sorry to hear your initial color turned out different than expected. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee.
PUBLICADO POR:
Sandrine C.
agosto 8, 2019
Blond doré
PUBLICADO POR:
Sandrine C.
agosto 8, 2019
J'ai indiqué avoir les cheveux épais, si je n'avais pas eu de produits à la maison je n'aurai pas pu faire toute ma tête avec cette couleur. Je suis contente même si je ne suis pas blonde dorée mais plutôt blonde vénitienne...
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sandrine - Nous sommes vraiment désolés d'apprendre que vous avez été déçu par les résultats de votre application de couleur. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaires.
PUBLICADO POR:
Nathalie A.
julio 31, 2019
Decu
PUBLICADO POR:
Nathalie A.
julio 31, 2019
Jai commandé une couleur violet je me retrouve avec un beau chatain! Aucune lueur, aucun reflets de violet a l'horizon!!! Vraiment très très déçu du résultat! Par contre niveau couvrance des cheveux blanc pas de soucis. Mais bon les coloration de grande surface ont le même effet!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Nathalie - Nous sommes désolés d’apprendre que votre coloration n’a pas répondu à vos attentes. Notre garantie eSalon Colour Happiness est une garantie qui nous tient toujours à cœur et nous travaillerons avec vous pour atteindre vos objectifs en matière de coloration. S'il vous plaît gardez votre œil sur un email de notre part pour vos prochaines étapes! Nous apprécions vraiment vos commentaire
PUBLICADO POR:
Rachel D.
julio 25, 2019
Not enough shampoo and Conditioner I have a lot of hair
PUBLICADO POR:
Rachel D.
julio 25, 2019
Exactly what am I to do with the tiny amount of shampoo and conditioner u supply?? I have a lot of hair and this barely covers half my head..the boxes the the dollar store offer more product and makes your hair feel softer then the product u offer..THE COLOR yes it’s great even though I haven’t achieved my exact color yet but we getting there. Can a girl get more shampoo and conditioner,I’m paying enough for it that’s for sure!!
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Rachel - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
PUBLICADO POR:
Kellyann M.
julio 23, 2019
Color Choice
PUBLICADO POR:
Kellyann M.
julio 23, 2019
I love the product but I need a much darker color. My color was adjusted to a golden brown however my gray roots look almost green not matching my base color. I do love the shampoo and conditioner that's provided. I just need a much darker color for my roots as now I am still two toned. This will not discourage me from ordering again.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Kellyann- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
PUBLICADO POR:
Jen R.
julio 21, 2019
Not Satisfied
PUBLICADO POR:
Jen R.
julio 21, 2019
The kit arrived and it was amazing. The color seemed perfect and the instructions very clear. I followed the instructions and had no problem. Nine days later the color at my roots is gone and the red tone I asked to help neutralize is back.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jen- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Marsha W.
julio 15, 2019
Great hair coloring product....
PUBLICADO POR:
Marsha W.
julio 15, 2019
Great hair color products, they stay on a long time and the color stays even. My hair is still soft and supple. Love this product and would suggest anyone wanting to color their hair to use eSalon!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Marsha- Thank you for your feedback! We are so happy to hear that you have been loving your eSalon custom color results. Please feel free to rech out to [email protected] if you need any assistance. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Kim G.
julio 11, 2019
Love it
PUBLICADO POR:
Kim G.
julio 11, 2019
Love my hair
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Kim - We're so happy to hear that you're enjoying your custom hair color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
Maria R.
julio 7, 2019
Not what I expected!
PUBLICADO POR:
Maria R.
julio 7, 2019
My grays are still showing! I followed the instructions to the point. I do have to say that I love the color on the rest of my hair. I really wanted to Love this product.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Ugly dyed head
julio 3, 2019
Colour is completely wrong
PUBLICADO POR:
Ugly dyed head
julio 3, 2019
I normally use Garnier Olia 7.40 intense copper, and love the original colour but it fades quite quickly into light ginger. Natural colour is dark blonde. Been dying my own hair since age 14, I'm almost 28 now.
Thought I'd give a "custom" colour blend a go, to see if esalon's "7.40 intense copper" could be intense for longer, and the first pack seemed like a great deal. The pictures for my natural colour / dyed colour / goal colour matched exactly what hair I have and wanted ... yet the colour turned out a hideous dark reddish brown.
Did the colourist misunderstand or something?
Orange dye over already ginger / dark blonde hair is not a difficult thing to achieve! Now I'm hoping it WILL fade so I won't have to strip the colour to dye my normal colour back over!
The dye itself stinks so badly of ammonia it's terrifying. As soon as a little touched my hair out of the bottle it made my eyes sting and water. Consistency is exactly the level between runny and goopy that it splatters everywhere.
So basically I spent about an hour crying and getting dye all over the bathroom and myself for a colour I absolutely hate and will likely have to spend extra money on fixing.
I regret putting this on my head and won't be using esalon again. My store-bought box dyes have never let me down like this.
Edit: all the “colour expert” can do is give me a “slightly lighter” shade of the same dye ... it’s entirely the wrong colour! Do you not understand??
I still have to bleach/strip the darker brown colour myself, after which I’ll be using my usual dye and not this. And my roots haven’t been fully covered, and are especially visible at the back where the dye sat for a shorter period of time but still longer than instructed. This is going to be a huge hassle.
Literally had to dye ginger to be more ginger, and they didn’t manage that. Steer well clear.
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PUBLICADO POR:
Shannon
junio 29, 2019
Turned my hair an unnatural orange, but partly my fault.
PUBLICADO POR:
Shannon
junio 29, 2019
Turned my hair orange. My mom literally said, "you look like bozo the clown." This is not my first time coloring my hair at home. Esalon called and spoke to me about how to fix it and gave wonderful customer service. One start to three.
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PUBLICADO POR:
Mary-Ellen O.
junio 27, 2019
Happy enough!!
PUBLICADO POR:
Mary-Ellen O.
junio 27, 2019
Hello!! As with before the shine in my hair is incredible with good enough grey coverage. I got my friend who is a hair dresser so i have better coverage of my greys than last time! Again the colour wasn't the auburn i thought i had requested it is red. A vibrant red. I am though happy with the overall product i just can't get the auburn/copper that i am looking for. This of course i would say is my fault in my ordering not the product. Any advice is greatly appreciated! Thanks again x
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Mary-Ellen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen D.
junio 26, 2019
made my hair dry and lifeless
PUBLICADO POR:
Karen D.
junio 26, 2019
I loved the convenience of this concept. The packaging and price point is superior. I noticed monthly my hair change in texture and sheen with use, not for the better.😣I have been meticulous about the processing time and application to the letter of instructions.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Karen - Thank you for your feedback. We apologize for the disappointing experience you had with our custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
PUBLICADO POR:
Beata S.
junio 21, 2019
I love the color! I hate washing this stuff out
PUBLICADO POR:
Beata S.
junio 21, 2019
I have been doing my own roots using this color for about 5 months now. I love how the color looks. I love how easy it is to put on. I love that the literary everything I may need is enclosed in a cute package that’s shipped to my house monthly. There’s even stain protectant and stain remover. Seriously!!! Amazeballs!!! I love that when I needed to adjust the color I had a conversation with a stylist who adjusted it 1/2 and then another 1/2 shade until we reached a perfect personalized color. What I hate is the color consistency once it sits for 30 minutes. It becomes waxy, tacky, and so hard to take out that you literally have to massage it for 3-5 minutes to get it out! It takes at least 3 shampoos to do this... and takes out a bunch of my hair! I guess there’s a home remedy where you mix a tablespoon of baking soda into the shampoo and then rinse. But I just found out about it and haven’t given it a go yet... also I’ve been told that they’re changing the product to eliminate the waxiness. We’ll see
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Beata - While were happy to hear you're enjoying your custom hair color, we apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we have discussed your hair color needs and how we can best assist you after your experience and moving forward. We look forward to hearing feedback from you in the future.
PUBLICADO POR:
Glorie E.
junio 6, 2019
Great color and service!
PUBLICADO POR:
Glorie E.
junio 6, 2019
Great color - everything I need is in the box! My hairdresser likes it too!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Victoria- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
LolaM
mayo 20, 2019
Better than store bought
PUBLICADO POR:
LolaM
mayo 20, 2019
Ok. I will be changing the formula. Pros: Covers greys effectively and lasts forever without brassiness or fading.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Lola- Thank you for your review! We are so happy to hear that you are enjoying your color and coverage as well as your color's lasting power. Our color is custom-blended, and we are always happy to adjust based on your feedback. We look forward to crafting your next custom color soon!
PUBLICADO POR:
Elena D.
abril 25, 2019
Beautiful vibrant hair color
PUBLICADO POR:
Elena D.
abril 25, 2019
There is enough product to cover all your roots. Leaves your hair soft and shiny.
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Elena - We're so happy to hear that you're enjoying your Custom Hair Color! We truly value your feedback and look forward to hearing from you again in the future.
PUBLICADO POR:
.
abril 19, 2019
Great color...gone in one wash!
PUBLICADO POR:
.
abril 19, 2019
I LOVE the color and tried a second round to see if it was just a fluke the first time that the brilliant color I loved...it was gone immediately after I washed. I contacted a specialist for the next one, and was assured it would be more durable/permanent, but alas, I loved my new color again, and said goodbye to it after the first hair wash. It's still a color, and I followed timing and directions to a T...but am looking for a more lasting solution. Thank you!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Alyce- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
PUBLICADO POR:
Lonnie C.
abril 3, 2019
Very satisfied
PUBLICADO POR:
Lonnie C.
abril 3, 2019
Was very happy with the change .
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Dawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
Patti M.
marzo 16, 2019
Hair Color
PUBLICADO POR:
Patti M.
marzo 16, 2019
Color is beautiful. It took a couple of days and a washing to get the right texture and look...
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Patti- Thank you for your feedback! We are so happy to hear that you are enjoying your custom color results. We will be reaching out further with some tips and tricks to help improve your color experience. Thanks for choosing eSalon!
PUBLICADO POR:
Jackie R.
marzo 14, 2019
Custom Color Set
PUBLICADO POR:
Jackie R.
marzo 14, 2019
Have complained numerous times about red tones, but still getting them! Even after changing my color last time. I ended up going to a professional salon for highlights. I haven’t had so many compliments about my hair in a long time. Deciding whether I will continue with esalon after so many disappointments.
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PUBLICADO POR:
Kaelin K.
Respuesta de nuestros expertos
Jackie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Dee W.
marzo 11, 2019
Faded
PUBLICADO POR:
Dee W.
marzo 11, 2019
Made my hair dry. The color faded. I usually use L’Oréal . I’ve never had any problems with it fading or making my hair feel dry. And, it’s half the price!
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Dee- Thank you for reaching out to us here at eSalon! We are so sorry to hear that our product did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
PUBLICADO POR:
Karen Gail G.
febrero 26, 2019
Shades
PUBLICADO POR:
Karen Gail G.
febrero 26, 2019
Good value and quality, would recommend choosing a shade lighter than you want though as they run darker than expected.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Karen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
PUBLICADO POR:
HERMI PHINE L.
febrero 21, 2019
My hair got so dark .
PUBLICADO POR:
HERMI PHINE L.
febrero 21, 2019
Hi. I wanted to go lighter ( I was medium brown originally) . My box arrived last night and I was so excited to go lighter . I don’t my hair late last ( as instructed 30 mins ) and when I went to work and we were out to lunch I noticed my hair was darker and my staff noticed it too. Help!! I want to go lighter or I want to at least put a balage or something... help
Hermie Phine
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Hermie- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. It appears you previously indicated your hair was dark brown, and the selected color was dark brown. Color chemically cannot lift or lighten other hair color, but we are happy to work with you to adjust to better suit your needs if we are able to. Please keep your eyes out for an email from us. We will be reaching out shortly!
PUBLICADO POR:
Jayne O.
febrero 10, 2019
Like it very much
PUBLICADO POR:
Jayne O.
febrero 10, 2019
I really like to colors and using the colorist to help obtain the correct shade.
The product is good quality
Thanks,
Jayne
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jayne- Thank you for sharing your feedback! We are happy to hear that you are enjoying your eSalon custom color and service. Our team of licensed colorists is here for you each step of the way. Thanks for choosing eSalon!
PUBLICADO POR:
Jacklyn K.
febrero 7, 2019
So dark
PUBLICADO POR:
Jacklyn K.
febrero 7, 2019
I talked with my colorist, we agreed on going lighter to darker SLOWLY. She says dark blonde. I am thinking more light or medium blonde I looked up dark blonde and said ok. I colored my hair and this is the darkest blonde I ever seen. It is brown. My hair feels great but not use to going so dark so fast. I am 60 and was told don't go darker because it pulls your face down and you look older. Idk but all in all great product but drastic change. I need highlights now.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Jacklyn- Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. It appears that we lightened your original selection of Medium Brown to Dark Blonde after your color consultation. We're sorry to hear that this color is too dark for your preference! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Thanks for choosing eSalon!
PUBLICADO POR:
Irby E.
febrero 7, 2019
Color a litle dark
PUBLICADO POR:
Irby E.
febrero 7, 2019
I like that i can choose when i can get my color sent to me. My color was pretty dark this time. I would like for it to be a little lighter
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PUBLICADO POR:
Johnny V.
Respuesta de nuestros expertos
Irby - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Mrsmadhunter M.
febrero 5, 2019
color to dark
PUBLICADO POR:
Mrsmadhunter M.
febrero 5, 2019
The colors are way to dark and still have a red tone. I like it light and ashier.
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Mrsmadhunter - Thank you for reaching out! We are sorry to hear that your color formulation came out darker and more red than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
PUBLICADO POR:
Michele V.
febrero 3, 2019
Still orangey and brassy sigh.
PUBLICADO POR:
Michele V.
febrero 3, 2019
Thank you for adjusting the color. I like it better and it covers gray better so far. The color on the roots is still a bit orangey and brassy however the color to the rest of the hair (length and ends) I like a lot. It looks like what I hoped a dark ash blonde would look like. Any ideas on what to do to avoid so much brassy orange at the roots? I appreciate your assistance.
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PUBLICADO POR:
Sarah S.
Respuesta de nuestros expertos
Michele - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
PUBLICADO POR:
Colleen K.
enero 19, 2019
nice color
PUBLICADO POR:
Colleen K.
enero 19, 2019
nice color, easy to apply, appreciate the fact that I don't have to remember to go to the store to get hair color when it is time to color my hair.
That being said. I don't feel it is any better or worse than good quality drugstore brand hair color.
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PUBLICADO POR:
Karen W.
Respuesta de nuestros expertos
Colleen- Thank you for your feedback. We are happy to hear that you enjoyed our color! One major advantage of our service is that we can easily adjust the color based on your feedback, and you have the ability to consult with a colorist any time. If you need any assistance, please feel free to reach out to [email protected]. Thank you for reaching out!
PUBLICADO POR:
Sherise K
enero 8, 2019
Best color
PUBLICADO POR:
Sherise K
enero 8, 2019
Love the color will use always
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PUBLICADO POR:
Desiree R.
Respuesta de nuestros expertos
Sherise - We're so happy to hear that you're enjoying your customized hair color! We truly value your feedback and look forward to hearing from you again in the future.
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