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its been 12 days since I colored my hair and on 2nd day my gray hair started showing I need a better color that could stay on for longer time please suggest what I need to do.
Shravanthi - We're so sorry to hear your color didn't provide adequate coverage. We see you've spoken with your licensed colorist and have worked with them to formulate a new color for longer lasting gray coverage. We hope this color is your perfect match!
POSTED BY:
Nicole G.
May 12, 2017
Loved the color - hated the coverage
POSTED BY:
Nicole G.
May 12, 2017
The color was spot on. 1 week after coloring, the gray started to show. Weeks later, I can see gray hair uncovered.
Nicole - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
tabitha B.
May 12, 2017
completely wrong
POSTED BY:
tabitha B.
May 12, 2017
My custom color was supposed to be a copper red. My natural color has no issues lifting a couple of shades lighter. I knew something was wrong when the dye was dark, but i used it anyways And now my roots are dark brown.
Tabitha - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Monica M C.
May 11, 2017
Started out Gorgeous...
POSTED BY:
Monica M C.
May 11, 2017
My color started out Gorgeous! It was a deep mahogany brown with a rich red cast and a shine that I was very, very pleased with. I waited 3 days after coloring to wash my hair again. That was a bad day. My red began to lessen significantly, the shine faded too. The deep brown still seemed ok. Two days later, repeat, less red, now less brown and the xtra shine was gone. It's a week out from my first color and I do have color holding, no stray greys showing or anything like that. But it certainly didn't compare to the day I colored it. A couple more days, another shampoo. More faded color and shine. I'm pretty much down to having just plain brown hair now. I do already have my second kit as it came sooner than I expected. I will probably wait about 2 weeks and try all over again. If I get a second failure then my first try with eSalon will have cost me more than my regular stylist. If it works then it will have worked out to be the same price to get my hair colored, once by my stylist, twice by myself. Either way it seems I've not come out so far ahead as I thought I was supposed to. I should add that if I'm lucky enough to get the result I did with my first try at eSalon and it stays in my hair then I would be satisfied.
Monica - We're sorry to hear your color faded too fast. To ensure longer lasting tones, we recommend using sulfate-free shampoo and conditioner specially made for color treated hair. We see you've communicated with your colorist, who has adjusted your formula. We're also sending you a complimentary Devoted to Hue Color Enhancing Mask in Red to help maintain the vibrancy of your hair. Look for our follow-up email for more information.
POSTED BY:
Valerie H.
May 9, 2017
to dark
POSTED BY:
Valerie H.
May 9, 2017
the colour I have been receiving is to dark and the light blonde makes my hair look ginger so I don't want to receive at more and cancel my subscription thank you
Valerie - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Sarah- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Jenifer S.
May 3, 2017
Not as expected
POSTED BY:
Jenifer S.
May 3, 2017
Darker than anticipated and my hair was so ridiculously dry until I went to a salon and had it professionally cut and colored. No amount of professional shampoo and conditioner or coconut/olive oil made it soft.
Jenifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
lilly D.
April 20, 2017
did not work
POSTED BY:
lilly D.
April 20, 2017
I had gray,after i washed my hair.i wanted burgundy not brown,my gray is corse so i dn't need anymore.cancel it.
Lilly- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Tracey - We’re sorry to hear that the results of your most recent formulation had a red tone in the sun. We’d love to remedy this by sending you a complimentary reformulation to neutralize the red. We have reached out to you with instructions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope you consider using our service again in the future.
POSTED BY:
Laura C.
April 11, 2017
Color
POSTED BY:
Laura C.
April 11, 2017
The color is what I want. Downside is my hair is a tangled mess for weeks after I wash it. When I get it colored in the salon it is the exact opposite.
Laura - We’re sorry that your hair felt tangled after your color application. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Lissette T.
April 9, 2017
NIGHTMARE
POSTED BY:
Lissette T.
April 9, 2017
I do not even know in where to start ,but i regret ordering,My package came in the mail, I was impressed with the presentation as well as the personal touches with name and all ,was so excited to try it had my best friend apply and followed rules to the T. To remove SHOULD OF BEEN MY FIRST sign that something was not right, i had to use dish soap out of desperation to remove product out of my head and thank God for Dawn.That night i went to bed and within 24 hours I was in the Hospital with two shut eyes a head full of sores and a rash from head to shoulders my head felt like it was on fire ,I had an Allergic reaction to the hair dye ,now I am sitting at home with the next 3 days out of work and sent home from Hospital with 4 different medications , this whole process has been a nightmare I am 42 years old i have been dying my hair ever since I was 18 years old and never have i had any bad experience with Salon or at home hair dyes. I regret it with everything that i ever ordered because now my chances of breaking out every time i dye my hair now it's mostly likely to happen again as the Doctor explained. PLEASE BE AWARE THIS PRODUCT IS VERY STRONG AND CAN TRIGGER ALLERGIC REACTION ... I wish they would allow me to upload photo because if they did boy oh boy i would of posted them ..........
Lissette- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced an allergic reaction, we have refunded you for this color and reached out to you with more details. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Miranda T.
April 7, 2017
Awful allergic reaction
POSTED BY:
Miranda T.
April 7, 2017
I bought a soft black color and I really like the color. My hair is shiny and bright, I know how can black be bright, but I am use to my color usually coming out dull. I have been coloring my hair for years and this is the first time that I actually love how it looks. The problem I have is that I had a really bad allergic reaction to the chemicals. For four days my head has been on fire. Yes I should have done the allergy test but I thought, why should I because I have been coloring my hair for years. For anyone who reads this, do the allergy test.
Miranda - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
POSTED BY:
Tonya G.
April 5, 2017
Dissatisfied with gray coverage
POSTED BY:
Tonya G.
April 5, 2017
In selecting my color, I was asked what my desired result was. I stated that I had very prominent gray at my temples, and forehead. I applied exactly as my directions read. My result was basically as if I bought store color.
Tonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Gina E.
March 29, 2017
I'm left with red hair
POSTED BY:
Gina E.
March 29, 2017
I tried esalon after seeing the many adds online because I had stared getting some unwanted gray hairs. Not a lot of grays, but enough that I wanted some coverage.
I wasn't looking to change my hair color, but would have been ok with one or two shades difference. My first order lifted my hair to orange from light brown. Courtney called me and sent a follow up order to try and darken my hair to brown. Instead I got copper and even after a second follow up, I'm still copper at the roots and dark brown on the length. Even using tinted love in the red neutralizer, I'm still left with red hair. I hate this color I seem to be stuck with and don't recognize myself when I look in the mirror. I wish I had never colored my hair, instead of being left with copper roots and much darker hair.
Gina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Heidi R.
March 10, 2017
Color not right
POSTED BY:
Heidi R.
March 10, 2017
This was my first attempt at esalon and I did love how healthy my hair felt after coloring. I uploaded current pictures and was very detailed in what I had been currently using, as well as the results I had hoped to achieve, which was a more vibrant strawberry copper color. This first attempt left my hair a flat light/medium brown with very little vibrancy. I followed the instructions in the box and timed it exactly as stated for root application and the rest of my hair. I was able to bring some life back into my hair with the Tinted Love product, which I love. The next batch has since been adjusted, I uploaded my unhappy result pictures as well as an additional picture of the result I hope to achieve from an example on the esalon instagram. I am willing to give it another try.
Heidi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jillian M.
March 8, 2017
I ordered the same hair color as last time and this was not it!
POSTED BY:
Jillian M.
March 8, 2017
I'm not sure what happened here but the reason that I absolutely LOVED the first order I received from eSalon was that it had a separate dye application for the roots and the rest of my hair which made it incredibly consistent in color as well as shiny. The best dye job I've had non-professionally and better than many I received in salons. When I re-signed up for this delivery, I assumed that I would receive the same product but no, I got one bottle of dye for both roots and the rest and it did not work the way that I wanted it to. I'm hoping that for my next delivery this issue will be rectified but I don't know how to customize such an order. I thought the whole point of this was customized color so I don't understand why things were changed on me on my second order when I didn't ask for it...
24 of 24 people found this review helpful. Did you?
Jillian- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Linda K.
February 23, 2017
Could not rinse out
POSTED BY:
Linda K.
February 23, 2017
Been using several months but I'm unable to rinse the waxy mess out of my hair and scalp even after 2 washings with my own shampoo. Followed the instructions exactly every time. The color is great. What is the problem with leftover residue?
Linda - We’re sorry that your hair felt stiff after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Melissa A.
February 10, 2017
My custom color
POSTED BY:
Melissa A.
February 10, 2017
I was wondering if I could adjust my custom color, I was wanting it to be a tiny bit more redder, but not much, please let me know, I want to order again as soon as possible
Melissa- Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Penny H.
February 9, 2017
Still more red than I want.
POSTED BY:
Penny H.
February 9, 2017
My hair on the 3rd change is still coming out more red than I want. We have chanew the formulation each time.
Penny- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
.
February 3, 2017
Hate it!
POSTED BY:
.
February 3, 2017
I have had my hair EVERY color under the sun - from the whitest white locks to the darkest of blue black tresses, so I am in NO WAY unimpressed with great color! This - was NOT great color.... It was way, way, WAAAYYY darker than I had anticipated, and I had noted when choosing the color that I wanted it lighter, warmer, with tones of red (I'm naturally a dark auburn... brown in regular lighting, but flaming red when the sun hits it just right)... What I got was a flat, drab, lifeless, dark espresso brown. Hate it. Don't want it. Not gonna use it ever again! If you don't want to invest in a professional doing your color for you, but you don't know which box to get at the Big-Box store nearest you? - I highly suggest a well-known brand like F&ri@ (I don't want to give out their names & thus advertise another product - but you SHOULD be able to figure it out, if not, you probably shouldn't use this brand anyway - you have to be able to read... haha).
Thanks, but, NO Thanks! I won't be using E-Salon color EVER again.
. - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that i better customized to your desired results. So we have credited your account for one complimentary hair color order. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
TERRY G.
January 25, 2017
first time user
POSTED BY:
TERRY G.
January 25, 2017
I used your custom hair color today. I didn't think it did any better at covering up my grays then a store box did. you really need to give more conditioner/w kits. I do not want any more sent to me..... thank you/ TERRY GILBERT
Terry - We’re sorry to hear that your hair color did not provide the gray coverage you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide excellent gray coverage. So we have credited your account for one complimentary hair color order that you can personally retrieve any time. We hope to provide you with a color that can better suit your needs in the future.
POSTED BY:
Brenna B.
January 7, 2017
Can't decide if I picked my exact natural shade or if it didn't do anything
POSTED BY:
Brenna B.
January 7, 2017
On the positive side, my head isn't a funky color. I don't see a noticeable difference in my new color vs. what I started with, and it only did a so-so job on my grays. I have not only very thick individual hairs, I also have about 3X as much hair on my head as a normal person. Maybe I needed more product/more time to get better results. I'll probably try again.
Brenna -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julia K.
December 31, 2016
Great color but not enough coverage
POSTED BY:
Julia K.
December 31, 2016
This is my first time using esalon so I was nervous, especially with so many products in the box. But I read the instructions carefully and timed everything out exactly. I was exited to see the final product, which I was starting to love, except there was one huge problem, I had a bunch of random gray hairs still gray! I am in my mid 30s and was blessed with my first gray hair at 18 years old. So I dye my hair now to cover up the grays that appear in the front of my hair and part. I guess I was hoping for more gray coverage than what I received. I am super bummed. The reddish color is pretty but just not with some gray left in it.
Julia -
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jacky L.
December 31, 2016
Darker
POSTED BY:
Jacky L.
December 31, 2016
This was darker than my usual colour and the roots seem to be coming through quicker.
Jacky -
We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Christy - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Linda H.
November 16, 2016
Custom Hair Color
POSTED BY:
Linda H.
November 16, 2016
The color was perfect the first few days. I waited 48 hours to wash my hair. After I washed it, I ended up with the red/gold crown and very light blonde lengths I was trying to get rid of with the medium blonde color.
Linda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Terry S.
November 10, 2016
Great experience, faded quickly
POSTED BY:
Terry S.
November 10, 2016
I loved the packaging in the box, and it was easy for me to apply myself. I would have liked a bolder red, like a "little mermaid" red. It faded out quicker than the 8 weeks and is now a copper color. It doesn't look bad at all, but I'm still waiting on my hair color to be shipped. Overall, it's worth the money.
Terry - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Vicky B.
November 3, 2016
Please stop sending me medium brown color
POSTED BY:
Vicky B.
November 3, 2016
Hi there thank you for trying to help.i don't like the turn out of my color.i want lighter color but it getting darker which shows the strong aura of my face.i really want to get a color I likes much?
Vicky - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Heidi S.
September 29, 2016
First time great-last time not so great
POSTED BY:
Heidi S.
September 29, 2016
The first time I used your product, my hair looked really good and healthy. This last purchased my hair seemed very dry afterwards I left it on for the correct amount of time so I am not sure what happened.
Heidi - We are sorry to hear your results felt dry. We would recommend that when performing the Rinse Through Your Ends step in your Personalized Instructions, massage the leftover mixture into your hair until it feels creamy before you add water and rinse. We hope this information is helpful!
Vickie - We’re sorry to hear that your results did not turn out as you expected. Since you indicated that you were unhappy with your hair color, we have cancelled your service and current order, as you requested. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jennifer C.
September 21, 2016
Too many grays
POSTED BY:
Jennifer C.
September 21, 2016
After surviving cancer, my hair changed to a bunch of gray. Not even your product will keep the grays at bay for an ample amount of time. I prefer not to put so many chemicals in or on my body now especially if the gray is going to come right back anyway. I will have to love where my hair is now.
Jennifer - We’re sorry that your hair color did not provide the coverage you expected. After surviving cancer, we completely understand not wanting to put more chemicals on your body. Again, we are sorry that you were unhappy with your color results.
POSTED BY:
Yumi R.
September 16, 2016
Slightly disappointed
POSTED BY:
Yumi R.
September 16, 2016
I have noticed that my hair color seems to wash out pretty easy. It's only been two weeks and I already need to color my hair. Not because of growth( my hair grows slowly) but because of fading.
Yumi - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Marilyn B.
September 16, 2016
After 3 years, I give up on eSalon.
POSTED BY:
Marilyn B.
September 16, 2016
I have tried for 3 years to get eSalon to tone down the hair color so that my hair doesn't look red when I dye it. My hair has never been red, or even slightly reddish. Every single order has been followed up with a note to them that the dye turns my hair red. I give up! I don't have this problem at all when I buy Medium Ash Blonde from the drug store. I really wanted to make this work, or I wouldn't have tried for so long.
Marilyn - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Mandy H.
August 26, 2016
Not happy
POSTED BY:
Mandy H.
August 26, 2016
I was so excited when I signed up with esalon as I color my hair regularly. I ordered this over a month ago and just recently used it. The root color didn't match the end color making it very noticeable. Rinsing the color out took a lot of time. Think I'll stick to my box of color from the store.
Mandy- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Char
August 22, 2016
Product ok color NOT
POSTED BY:
Char
August 22, 2016
Experience was ok but shade was DARK not Medium as requested. Definitely needed the stain remover pad which didn't work well -rubbed hard didn't even remove all as color very dark. I've colored for over 40yrs & never had trouble with removing color before. Thanks for your services. Color Save Shampoo was great.
Char - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Marilyn A.
August 19, 2016
Too dark.
POSTED BY:
Marilyn A.
August 19, 2016
I keep trying to get the color lighter. My hair is actually lighter than the formula they send.
Marilyn - Thank you for leaving us feedback on your order. We apologize you were unhappy with your color being darker than expected. Upon reviewing your account, I was able to see that we reformulated your color to go lighter. If you should need any more changes made to your color, your colorist would be more than happy to make those changes!
POSTED BY:
Liz K.
July 29, 2016
made hair brittle
POSTED BY:
Liz K.
July 29, 2016
First off I have always dyed very light blonde and actually went darker than usual when i started using esalon. It made my hair very brittle and very susceptible to heat. I have used a straightener in the pass with the protective heat spray as to not damage my hair. Since I started to use ESalon i have had to cut my hair several times as it has burnt my hair n(I have not changed the heat setting) I actually tried to lower the heating but with the same results. my hair is fried, I do not understand this so i am taking a break from this color to repair my hair.
Liz K. - We sincerely apologize the color not only came up too dark, but that you feel that our product damaged your hair. Since your eSalon experience has been unsatisfactory, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Terri F.
June 20, 2016
Didn't stay
POSTED BY:
Terri F.
June 20, 2016
The color washed away in 9 days and I used shampoo and conditioner , color boost. All from e.salon.
Terri- We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Karen L.
June 6, 2016
I asked for a plum and got even more red
POSTED BY:
Karen L.
June 6, 2016
I asked for my hair color to be adjusted to a more purple/plum hue instead of a red/burgandy. My first hair color was perfect to my natural color. I couldn't have been happier, if that was what I was looking for! When I received my color the 2nd time and saw the changes from the original, there was more red (by the percentages) I even called esalon to inquire about what the color numbers meant and the percentages. I explained that I wanted a more purple tone than red. The person I spoke with reassured me that red and blue make purple and it would come out like a plum/eggplant color instead of red (altho the color diagram did not reflect that). Needless to say my hair is now light brownish red than a deep burgandy or plum. Will see what the 3rd time brings.
Karen- We’re sorry that you were not 100% satisfied with your color results. Since the color did not turn out as you expected, we we see that your colorist has already adjusted your order based on your feedback. Again, we apologize that you were not totally satisfied with your experience.
POSTED BY:
Nichole G.
May 23, 2016
Fried
POSTED BY:
Nichole G.
May 23, 2016
Absolutely fried my hair. Feels like straw no matter how much I condition it. I followed the instructions to a t and I'm afraid I'm going to have to shell out more money to chop off the damage.
Nichole- We’re sorry that you were disappointed by the results of your color application and your hair felt damaged. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kristin D.
May 12, 2016
My hair is still red
POSTED BY:
Kristin D.
May 12, 2016
My roots are brown like I wanted but the rest of my hair is still red. So I still look like I need my roots done!
Kristin - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Catherine L.
May 9, 2016
BAD REACTION
POSTED BY:
Catherine L.
May 9, 2016
Of course the pretty package comes, directions on top and I was eager to start. I NEVER had a reaction to the color at my high end salon before but as I put the first solution on my roots, my hair started to BURN like FIRE!! I didn't want to waste the $...but my scalp was burning red and after only 6 minutes a root application I had to rinse it out..... not only did the coloring product come out but so did A TON OF MY HAIR! My scalp was still burning 6 hours later lying in bed and today as it sits in a ponytail. MY SCALP STILL BURNS!!!
I would tell anyone to stay away from this product, the amount of ammonia was far above and beyond anything I've ever encountered before!!!
Catherine- We’re truly sorry to hear that you experienced a reaction that could have been caused by our product. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. Since you’ve experienced a reaction, we have refunded you for this color and reached out to you with more details.
POSTED BY:
Lily L.
May 5, 2016
Not the right colour and hasn't covered grey
POSTED BY:
Lily L.
May 5, 2016
I asked for an ash light grey - what I get was quite a reddish-brown. I quite like the colour, but I wanted it as natural as possible- and my natural colour is not at all red.
The grey hasn't taken the colour either - at all.
What I do really like is the shampoo and conditioner!
Lily- We apologize that your most recent order did not turn out as you expected.We see that you have already discussed our colour concerns with your colourist. Your colourist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colourist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a colour that will better suit your needs.
POSTED BY:
Esther Edith S.
May 4, 2016
I do not like the final color.
POSTED BY:
Esther Edith S.
May 4, 2016
The color final in my hair its so dar, look black, the color in the sistema look diferent.
Esther - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kristin S.
April 30, 2016
Not so sure...
POSTED BY:
Kristin S.
April 30, 2016
Over time, this hair color has both bleached my hair & dried it out terribly. It feels like the diameter of the hair follicles are also wearing away... Need something less harsh & more color-depositing, not bleaching!
Kristin - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and added a credit to your account in the amount of your most recent purchase, per our Satisfaction Guarantee. We will reach out to you shortly with more information.
POSTED BY:
Melissa K.
April 25, 2016
there was no purple
POSTED BY:
Melissa K.
April 25, 2016
I wanted a color that was dark as my nature color is dark, but I was wanting to picking up the purple/ violet as I had lighten my hair so right now when I went back to my darker color would be the perfect time to do that. it did not do that it just went dark
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
sarah N.
April 4, 2016
I liked it before it faded
POSTED BY:
sarah N.
April 4, 2016
Started to fade really quick and I only wash my hair once to twice a week with color treated shampoo and conditioner. I didn't think permanent would wash out like this did.
Sarah - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Kathy J.
March 29, 2016
No one noticed!
POSTED BY:
Kathy J.
March 29, 2016
This color was so close to my natural color, no one noticed either time when I colored my hair! I need to figure out how to change the color online, maybe have more pearl added?
Kathy - We appreciate your review. We see that your colorist reviewed your comments and adjusted your custom formulation to a slightly lighter shade with increased pearl tones, as you requested. We hope to hear your feedback on this reformulation soon.
POSTED BY:
Suneera S.
March 24, 2016
resistant greys
POSTED BY:
Suneera S.
March 24, 2016
I have been using e salon hair color for a while now , but my greys have become resistant to color and the color wears off in couple days or doesn't cover to start with .please help .
Thanks
Suneera
Suneera - We’re sorry to hear that you have been unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the gray coverage you are looking for.
POSTED BY:
Lynda M.
March 24, 2016
Nice colour but applying two bottles was a faff
POSTED BY:
Lynda M.
March 24, 2016
I applied this colour on my own but not being a hairdresser and having quite long hair I found it difficult to keep roots separate from lengths of hair. When I applied the second bottle I applied it all over the hair to ensure I had covered all the hair from roots to tips so that I didn't get a patchy result as I couldn't see very well the back of my head. It was a bit of a faff for me and I would prefer a one bottle application. The colour was lovely and the results were shiny and covered the little bit of grey that I have. A little on the dry side so a richer conditioner would be better for my hair. I do want to go gradually go a bit lighter for the summer so won't be getting this colour again.
Lydia - We apologize that your eSalon coloring experience was a bit difficult for you. When we prepare your order, our colorists want to make sure that you have enough color for a complete application based on your personal hair details. We hope to provide your next color application, and can work with you to adjust the formulation so it’s just right.
POSTED BY:
Victoria R.
March 23, 2016
Color didnt take.
POSTED BY:
Victoria R.
March 23, 2016
All the work (long process) and now I'm back to buying box dyes from grocery store!
Victoria - We apologize that you were disappointed by the results of your color application. Since you expressed that you were unhappy, a member of our Color + Care Team reached out to offer a complimentary reformulation to better suit your needs. When you indicated that you did not want a reformulation, we processed the refund you requested instead. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Em B
March 16, 2016
Not quite dark enough
POSTED BY:
Em B
March 16, 2016
Hoping my feedback helps with my next delivery and the results are closer to what I want
Em - We're sorry to hear that your color came out lighter than you expected. We have received your request for a darker brown with deep red undertones. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Whittni D.
April 23, 2025
Beautiful Color Finally
POSTED BY:
Whittni D.
April 23, 2025
Finally found the perfect shade of dark brown I was looking for!
Love the color, very close to my color. My only complaint is that I wish it did a better job on my gray hair. It seems to have trouble covering my shorter sides. That is the reason for the 4 stars and not 5.
Color is beautiful, but, don't you hate buts.
Dark dark color.
You showed online a cherry cola as a new mixed color.
Because my hair is so dark do you think you could get this color for me?
If you cannot do I will be fine.
Cherry Cola was so beautiful.
Just let me know. I have moved my touchups to 6 weeks. Hair not growing fast right now
I love the color and all the additional features that are included. But, please, don't send three gloves inside of the fourth. I wasn't able to just put them on as quickly as usual. I had to work to get the fingers pulled out. I put them on twice and had to take them off to adjust the fingers.
I've really enjoyed the Esalon hair color kit and have told friends about it. The color is very rich and flattering (Deep chestnut with red overtones) and the price cannot be beat. The only thing I would change is the amount sent. I find I'm only using about 1/3 of the bottle on my entire head. I don't like having to dump that much chemically-treated liquid into the trash.
Product came quick and was simple to use but the color is lighter and got a tint of red to it and my hair is actually brownish black. That could been my fault for not picking the right color.
Great color except the grey roots were copper and the rest mahogany red. Add more red to the root color so roots are not orange and the rest red and will be good. Love the mohagany red
The custom color adjustment intends to cover better the grey line, but it still shows grey using this adjusted mix. That part of it, I am not pleased. However, I am pleased with the hair color dye overall result which didn’t make my hair look too dark. My hair did not feel dry using this mix.
I had to test if it would stain my bath and it didn’t my hair looks and feels amazing. The only downside is my front roots are a copper colour I like the colour but not the best when I wanted red
When my hair started turning white I could not get any color to hold. So I unhappily had to live with it.
eSalon came up with a formula that worked! I'm so grateful!
I expected the color to be just a little less red based on the picture of colors. But I love the coverage. It was easier than I expected to color my hair even though I had colored my hair in 2016/2017. Having the blue clips made it easier than using claws to hold my hair. I think I'd like my hair to more copper than red.
Color has red overtones and does not color temple roots and immediate areas. Color was placed first on the temple area roots with maximum time to let the color work. Two applications in 12 weeks. Used a generous amount both times.
Good color revive for me. I was disappointed that the kit did not contain the “bonus” free 2nd bottle of color for ends. Perhaps because I added a conditioner to my order which fit in the box, the free bottle was not enclosed. Could you please send the refresher kit?
I'm sorry to say I have to unsubscribe. I absolutely loved the colour combinations the colour was perfectly made. The bad news is I have a terrible itchy scalp and rashes all around the hairline I'm obviously have, had an allergy from the product.
I sent a commentary to your rapport people over a week ago but did not receive a response. I was horrified to find my hair a beige after colouring out. I was looking for platinum blond and the removal of the yellow in my colour. While I understand how my request to remove the yellow may have led to ‘ash’ and or ‘pearl’ I did not anticipate the beige/blue I got. I was looking for a reversal method but I have since gone to the drug store to get my own as there was no support from you.
I request a refund for this colour as it was not what I expected and I have been a long time customer.
I love the color, the customization and the way my hair feels after I’ve colored it. But my highlights were a disaster and I had to go to my stylist to recolor my hair after it turned my hair a bright orange! She said that even she was unable to highlight her own hair. You really need a specialist because without using foil it’s very difficult to limit the spread of the highlights. Also it’s impossible to see the back of your head. The highlighter also turned my hair a bright orange (with dark brown hair) even though I didn’t leave it quite as long g as recommended. Won’t be trying that again!
Love the product because it meets all the requirement of not being tested on animals and is vegan. Unfortunately, with the tariff wars between U.S. and Canada I can no longer buy U.S. made goods. I have to look elsewhere or buy Canadian made to support my country.
The color is too dark, more brown than red. I prefer an Auburn. It is hard to determine colors on the internet so no faults. I was hoping by the picture I sent it would have given a clearer idea as to the color I was looking for.
I pay for my color on the 3rd and I'm still sitting here waiting on my shipment of hair color why does it take so long to ship I'm discouraged by the time I get it I've got a skunk strip down the middle of my hair and the color doesn't take as well if it had been earlier than almost weeks after I pay for it tired of waiting may find another way this is ridiculous
For years I have tried to cover my gray hair and maintain my natural hair color. Professional salons as well as most retail brands have not worked for me. The color of my hair always had tints of red or green and only lasted about two weeks, when my gray roots began to show. Rarely has it looked professional. I have now used eSalon for 10 months. After the first month, I talked with a color stylist about my concerns about coverage and the darkness of the color. The next month, called again, it was too light. I was sent, free of charge, a new color kit. Now after 20 years of searching, I finally have the perfect color, texture, and condition. My hair color lasts longer(due to the rich pigment in my blend). My hair has depth with various tones shining through. I am in awe of your products. I will always be an eSalon customer!
Update 2025;
Wow! Eight years later and I’m still absolutely thrilled with my custom hair color! 🎉 Despite my medical challenges affecting how I hold color and maintain that perfect blend, my amazing stylist has been right there with me through every medication change, helping me achieve the ideal look. Now, I'm exclusively using Esalon products for my hair, and I can confidently say I’ll never go back! 💖 Seriously, I’m all in!
I had a problem with my shipping and I didn’t get my first order but they made it right and replaced it and the colour is beautiful. I ordered it again, so I’m gonna give it a go
Now I LOVE my beautiful color, it suits me so well and I have recommended Esalon to everyone who comments on it!!
The only reason I gave it 4 stars is because they don't send me quite enough color to cover my hair even tho I have expressed this many times to my color care specialist(s).
I wish they would increase the size of the bottles
I love the color! However, even after following all your instructions and using your provided shampoo and conditioner, my hair was very dry and had a lot of split ends after coloring. I would love if a “extra conditioning” conditioner was included.
The first couple of shipments were not quite the color I wanted and did not stay to continue to cover the gray. My last shipment was the perfect color and, so far, is staying on my grays!
As hair dyes go this was pretty easy to use and given good even coverage with great cover on grey hair…which i have a lot of!
The only slight downside is the very strong smell of the product. Thankfully it doesn’t linger on the hair too much but it is fairly strong when developing
ESalon delivers a well-made classy product. I love this company and am back. However, this second color is a little too brown for me. I like my hair to be more jet black. The color rejuvenator they included was a super nice add, but I didn't really like the new brown. My new growth is a darker color than my dyed section. Can we please go back to my original black/blue and have my or a new colorist contact me? Is there permanent dye or are all products semi-permanent / rinses?
Was very happy with the results with my latest custom colour set. This one was a roots only + emulsion technique and I was very dubious as my ends felt a bit "flat". I was pleasantly surprised with the final result, the emulsion stage during rinse I think worked better than I expected; colour was even from roots to tip. My only reason for not giving a full 5 out of 5, was I was disappointed to see some grey that had been covered, was showing back through after only 2 weeks, with careful washing in between.
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