Be the first to know about sales and product launches.
Plus get insider tips to make the most out of your purchases.
Unsubscribe at any time.
Enter your email address:
1 of 2
Got it!
Would you also like to receive texts?
Enter your mobile phone number:
By submitting this form, you agree to receive recurring automated promotional and personalized marketing text messages (e.g. cart reminders) from eSalon at the cell number used when signing up. Consent is not a condition of purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg and data rates may apply. View Terms & Privacy
Ginger - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Judith W.
February 20, 2020
Fade/Grays
POSTED BY:
Judith W.
February 20, 2020
The color was spot on. It did fade quicker than I thought it would. Plus it didn't cover the grays like I hoped it would.
Judith- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results with better gray coverage. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Ashley M.
December 9, 2019
"Lightening" not quite as advertised
POSTED BY:
Ashley M.
December 9, 2019
I wanted to test eSalon's ability to lighten up to 2 shades as advertised, so I requested medium ash blonde as my color; I was going from light brown virgin hair. My color stylist (who I don't blame for the issues I had, just to be clear!) followed up with an email letting me know that the color may not be as cool-toned as I was hoping for, and they provided me various options. I chose to go ahead with my intended color, feeling totally fine that achieving a true ash tone wouldn't be likely.
What I wasn't expecting was my hair staying the exact same tone, but turning a brassy orangey-red! Really not sure why 15 volume developer was used in a situation where a full 2 levels of lightening is desired; you almost always need at least 20 volume, and even that can sometimes only get you 1 shade lighter. Didn't burn my hair off or do much more than eat up a few hours of my day because the $10 deal was dirt cheap, but I overall really don't recommend this service for any sort of lightening. Darker colors are probably much more successful! I'll be skipping eSalon in the future and am heading to a real salon soon to get this fixed up.
Ashley M. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Rachel - Thank you for your feedback.We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Andrea D.
November 4, 2019
Disappointed
POSTED BY:
Andrea D.
November 4, 2019
My scalp was irritated for a week after using your hair color product. Couldn’t stop scratching. First package sent arrived with contents open.
Andrea - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You customer haircolor. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angelina B.
September 19, 2019
Nothing changed
POSTED BY:
Angelina B.
September 19, 2019
My hair stayed the exact same color when they told me it’d be a few shades lighter
Angelina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda R.
September 14, 2019
Horrible
POSTED BY:
Amanda R.
September 14, 2019
I started with my very long, completely natural (never colored) hair. I followed the directions exactly, which were to apply the color from root to tip. I ended up with roots that were the color I wanted and the rest of my hair looked like no change happened at all. Hot roots. The next morning I went to a salon and paid a ton of money for "color correction". Although the salon was able to mitigate some of the damage, my hair is still uneven.
I can't believe I trusted this company. It took YEARS for me to grow out my long natural hair. After YEARS of wanting copper hair, I was finally ready to color it. I wish I had just gone to a salon in the first place. Ultimately, I would have paid less, and more importantly, I would have had a whole head of even color.
I can't express my regrets enough.
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Selina L.
September 13, 2019
Easy to use but too dark
POSTED BY:
Selina L.
September 13, 2019
The product was easy to use and the instructions and videos very helpful. The color was too dark and it is a challenge to cover the 1/4 recommended.
Selina - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon!
POSTED BY:
Anna M.
September 10, 2019
Color Didn't Take
POSTED BY:
Anna M.
September 10, 2019
I was so excited about this personalized hair color. I followed the directions step by step, but instead of a light blonde my hair came out pretty much the same color with a red-ish tint. I have never known my hair to have any red in it so I don't know how this happened. I grew up in my uncle's hair salon so I have a decent knowledge of the process - guess I should just leave the cut and color to the professionals.
Anna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Charlie M.
September 4, 2019
Eh, barely changed my undyed color
POSTED BY:
Charlie M.
September 4, 2019
Wanted to lighten my red hair a bit, I've done this years ago with store boxes, no problem! Expected the same and was disappointed.
However, I recommend this company as the costumer service is excellent. Try it out, maybe it will work for you!
Charlie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Erin F.
August 30, 2019
Splotchy
POSTED BY:
Erin F.
August 30, 2019
I have been going to a salon for years getting my hair colored, I had a friend (who’s a licensed cosmetologist) help me with my color. Show me how to do it at home since she’s moving. The smell was unlike any other hair color. It made me tear up constantly it was so strong and foul smelling. And after following the directions after I blow dried my hair was splotchy and the roots were not colored at all. My color my hair black, so it’s super easy to see the roots that were not colored.
Erin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alma R.
August 29, 2019
Terrible
POSTED BY:
Alma R.
August 29, 2019
The day before I was to stand in my nieces wedding, I colored my hair with your product which basically messed up my hair. If I wanted it to be messed up I could have gone to a real salon and had them do it!
I have been coloring my own hair for over 30 year and iv never had this happen to me.
Alma - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Sakura
August 11, 2019
I thought I was supposed to get the color I asked for
POSTED BY:
Sakura
August 11, 2019
I was so excited because it arrived quickly, the packaging was amazing and felt personal. I guess BECAUSE it was personal I was expecting the dark red I asked for. But my hair barely got any red in it. I tried it the second time around & it went away completely. I'm waiting for the second shipment to see what happens.
Sakura - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Angela H.
July 26, 2019
Waxy Gross Feeling
POSTED BY:
Angela H.
July 26, 2019
After several experiences with a gross oily/waxy residue all over my hair and having to literally spend all evening washing and rewashing my hair and really scrubbing my scalp I've given up on esalon. I reached out to support several orders ago and was basically told that this can happen sometimes, but I've never had it happen with boxed hair color and it hadn't happened for the first few years of using esalon. I still have one set of esalon hair color at home, but after last night I'll be trashing it, for the first time in years I bought a boxed color and it rinsed out easy and sludge-free. It was so much of a relief.
Angela - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Angel L.
July 10, 2019
Color fine... hair condition not
POSTED BY:
Angel L.
July 10, 2019
The color is fine. My hair is a gunky sticky mess. I followed the directions but ever since dying it my hair is sticky and gunky like it's dirty. I washed with the clarifying shampoo. I soaked in the tub twice, I've showered, it's running clear.... I've washed it several times and my hair is still sticky and dirty feeling. It's grosss... the only thing different is the dye.
Angel - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Emma-Jane C.
July 7, 2019
You changed the formula
POSTED BY:
Emma-Jane C.
July 7, 2019
Coverage just as good but you’ve changed/removed an ingredient so there is no slippery ‘residue’ when rinsing out. I didn’t mind this as my hair looked fab after colouring and for a few weeks after but now it just looks a bit dry! Please go back!! This is a game changer!
Emma-Jane - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee
POSTED BY:
Terri H.
July 1, 2019
For some reason, it turned out darker this time.
POSTED BY:
Terri H.
July 1, 2019
I don't think I did anything different, but for some reason my color turned out significantly darker. I still like it and the tone is beautiful, with the lovely highlights and lowlights. It looks natural and healthy as usual.
Terri- We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Alexandra S.
June 26, 2019
it was ok, not exactly the color i though
POSTED BY:
Alexandra S.
June 26, 2019
The color was not exactly on point, but the experience was very nice, easy to apply and it left my hair soft and smooth like I was applying a hair conditioner not hair color. After rising the color and shampooed my hair no conditioner needed, the hair was left soft, easy to comb and very bright.
Alexandra- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Denise L.
June 24, 2019
Much too Dark
POSTED BY:
Denise L.
June 24, 2019
The first 2 months my color was much too dark brown and does not look good with my light complexion and green eyes. I'm almost afraid to try again. But I will give them one more try to get it right. I NEED MORE AUBURN!!!!!!!!!!!
Denise- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Manuela M.
June 15, 2019
No gray coverage
POSTED BY:
Manuela M.
June 15, 2019
My grays were not covered at all! The drugstore hair color brands do a much better job at coloring grays than esalon.
Manuela- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Koryn W.
June 14, 2019
2nd Color application: NO GOOD!
POSTED BY:
Koryn W.
June 14, 2019
My initial custom color package was wonderful! High quality coverage that lasted and made my hair soft and silky. So I decided to allow my recurring order to continue. My second round of color was no where near the first experience! Right after washing out the color, I still had gray hairs that the color didn’t penetrate even though I applied the color the same way I had done the first time. In addition, my hair felt VERY dry and brittle. It felt like straw to the touch. I don’t know if esalon sends you very good color initially to hook you, and then sends inferior quality products thereafter but I’m very unhappy with my second application and will probably be canceling future orders.
Koryn- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Linda G.
May 30, 2019
Hair colour, light blonde, 8beige
POSTED BY:
Linda G.
May 30, 2019
I was so looking forward to the colour i had picked. It was easy to mix, and a lovely consistency, but was shocked to see my hair was not a nice cool, light beige blonde, but it was bright Ginger! instead. I must admit i was very dissapointed, and rushed out the next day to buy a shop dye to change it. However i know my hair is very stuborn, and resistant to alot of dyes/ colours etc. This is why i wanted to try eSalon, for a more professional quality.
I absolutely loved the way they package my goods, and was very happy about the overall quality of everything i had ordered. I was a little dissapointed with the application brush, as i felt i could be a bit bigger and firmer. Also, the tint rinse i used was barely negligable in toning down any brassy tones, even after leaving in for 4/5mins. I also found it a bit runny. Apart from that, the quality of everything was very good indeed. I think that maybe it is my hair that is the problem. The clips are fab, the cape was brilliant, and Weekly Retreat is amazing. I even used it on my friends, very thick, stubborn grey hair, that was in the worst condition imaginable. To say it was like straw, was an understatement. After a light trim, i applied Weekly Retreat, and we were both amazed at what it did for her hair. It completely changed it. It was beautifully soft, shiny, and managable. She couldnt believe her eyes. Perfect proof of the quality of this product.
I have now changed my colour to a light ash blonde. So i am hoping this will work better on my hair, when it arrives. The only reason i gave 3 stars, was because the colour came out ginger? nothing like the shown examples. Plus the tint rinse was a little weak in tone, even though i had lightened my hair slightly, to get rid of most of the ginger. It did just about take the edge off, but not enough for my liking. Maybe if you were a very light bleached blonde, it would look lovely.
BUT, i must say, all the products were of exellent quality. Im a happy bunny.🐇
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer T.
May 26, 2019
Not quite the color I ordered....
POSTED BY:
Jennifer T.
May 26, 2019
My color was supposed to be a dark blonde.....but this is no dark blonde. I'd say medium brown at best. Not a bad color, just not MY color. And grey coverage was pretty good. I'd say about 90% of my grey is gone, but I do see some stranglers on top of my head. Will try again with a lighter color and higher volume and see what happens.
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Rachel L.
May 24, 2019
LIGHT SET REVIEW
POSTED BY:
Rachel L.
May 24, 2019
There is no way to leave reviews on the light set (which makes me wonder why?) so I'm including it under my color review. My all over color was great--my colorist took my feedback and ordered a great color for me--medium brown with golden & copper. I loved it...until I used the light set. I was told the only appropriate light set for me was the light to medium brunette. After doing my all over color then the light set, my hair washed out with brassy and orange tones all over. The highlights were just a lighter orange color than the rest of my hair. I followed the instructions exactly for both the all over color and light set. When I called esalon, they said the only way to try to correct the color was to color my hair all over with a neutral light brown color. The colorist said they don't have any other toners like you could get in the salon to correct the brassiness. So my recommendation is if you have copper mixed in your overall color, DO NOT use the highlight set especially the light to medium brunette one. Also if you do use the light set, make sure your strips of hair contain an even amount of the lightener mix from top to bottom, otherwise some parts of the same strip will have brighter and darker spots. Additionally, I don't know why they recommend starting above your ear because then this area sits the longest with bleach on it and ends up being the lightest of all the highlights. I'd probably go back and do that at the end instead of starting with it first and letting it process for so long. Ways esalon can improve the light set-1. make the lightener pouch a cream (powder is messy), 2. share a video of someone with thick and/or curly hair-the girl in the video has thinner, long , light hair. 3-show pictures on your website of people with brown or copper hair who have highlighted their hair with your product 4. allow reviews of the product online
Rachel- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Robin E.
May 15, 2019
It burned my scalp.
POSTED BY:
Robin E.
May 15, 2019
I have really short, fine hair and the process was too strong for me. The colorist suggested a semi permanent process that isn’t as strong. I also requested a color change. Can’t wait for my second order to arrive! Very helpful colorists.
Robin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer R.
May 13, 2019
Great color and coverage
POSTED BY:
Jennifer R.
May 13, 2019
Great color and coverage. Left my hair a bit dry and straw like for several weeks. The color did stay though longer than a regular box color.
Jennifer- Thank you for your feedback! We are so happy to hear that you are loving your color and coverage. We recommend doing deep conditioning treatments regularly to help hydrate the hair in between coloring sessions. Please feel free to reach out to [email protected] if you need any product recommendations, tips or tricks. Thanks for choosing eSalon!
POSTED BY:
dianne D.
April 2, 2019
color
POSTED BY:
dianne D.
April 2, 2019
I wanted more golden highlights. I finally colored my hair and it turned out BRIGHT burgundy-red color. I'm freaked out. How do I tone it down?
Dianne- Thank you for your feedback! We are so sorry to hear your desired result was not achieved. You selected our Dark Blonde Copper and requested "copper highlights" with your first order. Copper tone cannot provide burgundy-red results, however we are happy to discuss your color further with you to see if we can reformulate to better suit your needs. We will be reaching out shortly!
POSTED BY:
Jazz M.
March 17, 2019
Lovely colour, but far too harsh.
POSTED BY:
Jazz M.
March 17, 2019
First impressions: I loved the box, loved that everything came so neatly and carefully packed. I also appreciate the personal touches on the products and the name of the hair dye specialist that produced my colour.
The box came with 2 x developer mix, 2 x colour mix, 2 × pairs latex gloves, 1 x stain guard gel, 1 x shampoo sachet, 1 x conditioner sachet, 1 x stain removal wipe, and 1 x dye brush. The developer mix and the colour were both incredibly strong. My eyes were watering and it caused slightly more of a tingle to my scalp than usual, but nothing to worry about as it faded quickly. The mixture was a little runny for application so had to use both, especially since I have long hair!
The instructions were clear and concise to follow, and any questions I might have had were answered in the little pack. The stain guard and stain removal wipe are an excellent inclusion, they both worked brilliantly so I dont have any untoward marks on the tops of my ear or the side of my face! The dye washed out really easily which was nice, and I like the watered-down dye mix beig massaged into the scalp. Made it feel like more of a salon experience, and it's amazing you included two pairs of gloves so that I wouldnt have to keep the gloves on for ages. I also appreciate that the gloves were latex - they were stronger and more form-fitting than many of the cheap plastic, so they held up well. The shampoo and conditioner smelled incredible, and made my hair feel lovely but because I have such long hair there wasnt much to go around. Finally, the colour is incredible, it brings out the copper tones in my hair and makes my natural red hair look even more vibrant.
Ways to improve are few but significant. The string chemical smell is an issue for me, as well as the lack of shampoo/conditioner. Maybe a "long hair" option for 50p extra, so you get extra sachets and not just the one?
Overall, 3/5. I'll be using again, and trying a different colour!
Jazz- Thank you for your feedback! We are happy to hear that you are enjoying your custom color results! Our color is freshly mixed and custom-blended per order, so it can seem stronger compared to traditional color that can sit in transport and on shelves for months at a time. We recommend applying in well-ventilated areas whenever possible. Please keep an eye on your email for further information from us. We will be reaching out shortly. Happy Coloring!
POSTED BY:
Constance J.
March 15, 2019
Great product
POSTED BY:
Constance J.
March 15, 2019
Good color took 2 tries but now just the color I was looking for. Much less $ then salon. Very happy with the result.
Constance- Thank you for your feedback! Our team of licensed colorists is always happy to help adjust your color to better suit your needs. We are so happy to hear that you are enjoying your custom color results! We appreciate you taking the time to share. Happy Coloring!
POSTED BY:
Dominika K.
March 14, 2019
Not the colour I was asking for
POSTED BY:
Dominika K.
March 14, 2019
I was really looking forward to trying esalon as my usual colour is now discontinued. I've been gradually lightening up my hair over the past four years or so as I didn't want to ruin it with using too much bleach in one go. I selected "light brown copper" as my desired result as the colour didn't seem too far off what I had, and provided a recent picture as well where my hair looked slightly lighter than reality. I was expecting a slight change but still within my style. Oh how wrong was I. Few years of effort undone within 30 minute sof colour development as now I'm back to dark brown. Not sure I want to try a different formula as I've just lost a lot of trust.
Two stars instead of one as the colour comes in a decent amount, is easy to apply, and hair quality after washing out is quite good - it's just the actual _colour_ that is a major letdown despite the long personised ordering process.
Dominika- Thank you for reaching out! We are so sorry to hear that your recent application did not deliver your desired result. Your root color was formulated based on the profile information provided as in the photo submitted you were wearing a beanie. The color formulated for the previously dyed parts of your hair (the majority) did not contain any brown (just copper tone). We are sorry that your desired result was not achieved, and we will be reaching out to further discuss your color per our satisfaction guarantee.
POSTED BY:
Erin S.
February 18, 2019
Horribly damaged hair after coloring with this kit
POSTED BY:
Erin S.
February 18, 2019
I am an avid at-home dyer. I have been dying my hair with various products at home for over 15 years. I thought a professional blend suitable for my hair type would be wonderful. I have curly hair and it tends to be a tad on the dryer side in winter months. I prepped my hair with a few hair masks in the weeks prior to dying and followed the instructions to the letter. While attempting to wash the dye from my hair, it felt like each strand was covered in wax and while the roots and very ends were able to be detangled, the mid section of my hair was a rat's nest. I proceeded to utilize the conditioner sent with the kit, but it did NOTHING. I followed up with a hair mask, intense repairing conditioner, and a leave in conditioner, but it still feels like there is wax covering my hair and it is extremely tangled. Pieces continue to fall out (after the huge amount that fell down the drain during the rinse out process). I am worried I may lose even more and end up with a huge, frizzy, ball of horrid hair.
Erin- We appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carrie R.
February 16, 2019
Sadly disappointed...please read
POSTED BY:
Carrie R.
February 16, 2019
This is the second time in the last month I've used your products. Both times I stated I have red undertones in my natural dish water blonde color. I also have some greys, not a lot, but they are there. The 2nd color which was free, the color was supposed to be adjusted to address my initial concerns, which was grey coverage and NO RED tint, but this time my hair is even more redder than the first time and still no grey coverage. The color I was sent was a medium blonde and my hair color is normally a light ash blonde when I dye it. I asked both my daughter and husband for their honest opinions and they both said this color ages me. I'm 51 years old. I don't need to fast forward my age, I'm trying to rewind it. After 2 attemps and neither time the colors I was sent didn't address either of my initial concerns, I'm going back to Rite aid to get my light ash blonde hair dye. Also, the conditioner is horrible that you include in the package. I actually had a really hard time combing my hair after I got out of the shower. Normally I love the conditioner in hair dye kits and my hair always feels healthier after I dye it, but not with this product. I also had really bad static in my hair and I never have that. The packaging is wonderful and the way it's presented, but maybe spend more time addressing your customer's color concerns and less time worrying about the cute packaging.
Carrie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products and truly value everything our clients say. We strive to help our clients achieve their color goals at home, and we are so sorry that we have not been able to help you achieve yours at this time. We appreciate you working with us and your time. Please feel free to reach out if you need any assistance!
POSTED BY:
Katy C.
February 14, 2019
Concerned
POSTED BY:
Katy C.
February 14, 2019
I haven't actually used the dye yet but after reading reviews I was concerned about what I read. It seems the company automatically adds you onto a repeat order set up. I checked and indeed they have. I also found that they had automatically saved my credit card details, which they had not got my permission for. As I say, I've not used the dye yet but this is not a comforting start!
Katy- Thank you for your feedback! We're so sorry to hear that there was confusion regarding our recurring service. When you order, you are given the option to place a single order at the standard price or to enroll in our Autoship service and receive a promotional discount on your first order on that recurring service. It appears you took advantage of this promotional offer and enrolled in Autoship. Please keep an eye on your email for further information from us. We will be reaching out shortly!
POSTED BY:
Sheryl D.
February 3, 2019
Nice color, straw-like hair
POSTED BY:
Sheryl D.
February 3, 2019
I liked the color and all of the tips that were available for me to apply the color correctly. In fact, your customer service is top-notch. What I didn't like was how frizzy and straw-like my hair felt after coloring. Since my hair is naturally curly and coarse, I need something that makes my hair feel more soft and conditioned after coloring. The color itself was just a tad light. It colored the gray roots, but didn't match the rest of my hair (This has happened before when using other hair color products.), so I still have roots, they're just light brown. The rest of my hair is darker which will mean that I'll have to apply a touch up product to camouflage the roots until I color again.
Sheryl - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Linda R.
January 25, 2019
Charged for something I never ordered
POSTED BY:
Linda R.
January 25, 2019
Custom hair color—sounds good right? And (for a very short time) I could get my first color for $10. When will I ever learn? Box came . Color inside. Ok.
Statement for $32! For kit I never ordered plus I had already paid $10. If you choose to order, Be Careful!!
Linda - We truly appreciate your feedback.There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. The advantage of our hair color plan is that you receive 20% off of every order and you are also able to place single color orders. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Dorothy P.
January 24, 2019
Wanted change got none
POSTED BY:
Dorothy P.
January 24, 2019
I asked for my color to be changed. it was the same as last time even though I sent clear instructions for the change. I'm done now
Dorothy- Thank you for your feedback. We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sandy C.
January 22, 2019
Want more violet and red base
POSTED BY:
Sandy C.
January 22, 2019
Want somthing very similar to a color they don't make anymore...l it's called Sparkling Sherry. Also love the color of Cherry Cola...if that helps
Sandy- Thank you for reaching out to us here at eSalon! We are currently working on adjusting your next color based on your feedback. Please keep an eye on your email, as we will be reaching out to discuss your requested adjustments shortly. We look forward to crafting your next custom color soon!
POSTED BY:
Miho T.
January 17, 2019
Really wanted to continue my subscription but...
POSTED BY:
Miho T.
January 17, 2019
I went to the ESalon in Los Angeles and loved getting my color done with the colorist. She was great, the color was great although my hair felt a little heavy afterwards, and I loved getting the kits sent to me.
I got my first kit at home and meticulously followed the directions. I don’t know if it is because I live in a city with extremely hard water or what but the color turned into a waxy, sticky mess in my hair that would not go away after several shampoos. I could not brush my hair or even dry it properly.
I reached far back into my brain to think about what could restore my hair - chemistry courses!! Oil binds with oil so I massaged my hair in olive oil for 10 to 15 minutes. It was a messy process too but it enabled me to finally wash the waxy sticky residue out of my hair.
I thought this might have been an anomaly so I tried again 4 weeks later and the same thing happened.
I wish the outcome was different because I really wanted to keep using ESalon color!!
Miho - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kari B.
January 3, 2019
Not what I was expecting
POSTED BY:
Kari B.
January 3, 2019
I was expecting the color to be darker. It said medium brown, but there wasnt much of a difference from my natural dark blonde hair. It was also very coppery which I wasnt expecting. On the plus side, the directions were easy to follow and my hair feels very soft. Guess I will need to go darker next time around
Kari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet H.
December 10, 2018
Something has changed
POSTED BY:
Janet H.
December 10, 2018
I've always really loved my esalon hair colour. It had very little odor and I always loved the way my hair felt even right after a colour (which was a first for me). For the past several colours, I have noticed a change. The colour feels really waxy and is really difficult to rinse off after a colour. I don't love the way it feels as I used to. I hope that things go back the way they were or I will have to look for a better product. On a positive note, I've always experienced friendly and efficient service whenever I've called or made changes to my product.
Janet- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Melissa B.
December 1, 2018
Faded
POSTED BY:
Melissa B.
December 1, 2018
My color looked great for the first couple of days. Towards the end of the second week you couldn't even tell I colored my hair. Store bought protuct did better
Hello Melissa- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Linda E
November 17, 2018
I ordered to dark I will need to lighten a shade or so.
POSTED BY:
Linda E
November 17, 2018
I received the color I requested. The color brightness on my computer must have been off. The brown I ordered was darker than I like. On my next order I will order a lighter shade of brown/copper highlights.
Linda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tyra F.
November 8, 2018
Gray coverage
POSTED BY:
Tyra F.
November 8, 2018
Its only been 2 weeks and my greys are already starting to show!
Tyra - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lisa H.
November 7, 2018
Getting there
POSTED BY:
Lisa H.
November 7, 2018
It has been a process to get the color that I want. It is getting there slowly. It started out not right at all but we are slowly getting on the right track after a few months.
Lisa - We appreciate your feedback. Thank you for giving us a chance to help you reach your color goals! Please let us know if there is anything else we can help with.
POSTED BY:
Julie H.
November 5, 2018
Not Even Close - HATE IT!
POSTED BY:
Julie H.
November 5, 2018
I was looking for a reddish brown color and my color turned out a very dark brown (almost black) which looks awful on me. No red in this AT ALL - not even in the sun. I went through the questionnaire process and chose the color I wanted and even included pictures. I would have achieved better results (and I have) had I purchased a color off the shelf at the grocery store. I have colored my hair many times myself in the past and had no problem achieving the color I wanted. Now I used a colorist and she has never had an issue getting me to the color I wanted. She was ill and had to cancel my appointment and I couldn't get in for 4 more weeks so I took a chance on this. Lesson learned. HATE IT!
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Brenda P.
October 17, 2018
Face broke out!!!
POSTED BY:
Brenda P.
October 17, 2018
My face has never been broken out with acne! Or is broken out terribly now, I believe due to the gel drip protector!!!
Hi Brenda. We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Christa G.
October 15, 2018
Second Attempt - A Bit Better than First
POSTED BY:
Christa G.
October 15, 2018
Hello Jennifer,
Thank you for reformulating my initial color. I asked for better gray coverage. I compared the online notes from the initial color vs. the reformulation and both sets of notes (that I can see online) are identical. Should I expect to see a difference in the notes that refers to the better gray coverage?
Regarding the results, this second time I used the bottle to apply the haircolor and not the brush/bowl method which I used the first time. I like the bottle application method better. After following the instructions, waiting the 40 minutes, then applying the leftover color to the ends during the rinse process, I am still experiencing a much darker result over the entire head than desired. I am not sure what additional adjustments can be made to the formula, the shampoo, the conditioner or to the method of application. What do you suggest? I would like to see if we can find something that works. Thank you and have a good day.
Hello Christa.Thank you for sharing your review with us. For color adjustments simply give us a call at 866-550-2424 Mon-Fri 8am-6pm PT and Sat 9am-5pm PT. Additionally, you can click "Adjust Color" in your account to let your colorist know what you'd like. We have shared your feedback with your colorist, and they will be in touch with you shortly!
POSTED BY:
Olivia B.
October 10, 2018
Didn't cover my grays.... 😕
POSTED BY:
Olivia B.
October 10, 2018
I haven't colored my hair in probably 5 or 6 years...I like my natural color.... but now that I have gray friends everywhere, I thought I'd give it a shot!
I did a lot of research on which product to buy, because I've heard my mom, aunts and other people say that gray was hard to cover.... finally settling on eSalon because of the specialized products and amount of detail they provide... And, well, it is hard. Obviously. Because here I am with dyed hair, color is kindof okay... but still have the grays.
And, I paid extra to get the bowl, cape and mixing tools, etc...(planning to continue ordering with autoship) but never got them. So I cant really provide a review for those.
Better luck next time maybe??
Olivia - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
ginny S.
October 6, 2018
disappointed
POSTED BY:
ginny S.
October 6, 2018
Was excited to try your product! I followed the instructions exactly like it says. The results, the roots on top are lighter than the rest of my hair, and my hair, it looks dry and lifeless! I always look forward to my hair getting color because it always feels so silky and shiny, but it just looks dried up :(
Ginny - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
KATHY G.
September 13, 2018
Change to Mix
POSTED BY:
KATHY G.
September 13, 2018
I have been using this product for some time. Recently can't wash out the thick white cream.
What ingredient has changed to make it not wash out. My hair feels like it has glue in it.
Is it the castor oil?
Kathy - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Beverly A.
September 12, 2018
My color
POSTED BY:
Beverly A.
September 12, 2018
The all over was great. Medium brown works for me, but my gray hair is more red.
Beverly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Gina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Carrie R.
July 24, 2018
Wasn't happy
POSTED BY:
Carrie R.
July 24, 2018
IAM sorry I didn't write this sooner, but when I got ur product in the mail I was so excited, so after I used it the first time, (and it had been bout two years or longer since I dyed my hair), u can understand my disapointment after I used the first bottle, so I did as the instructions said on the time u should wait in between dye jobs and I was not pleased, but I would really like to give u guys another try. I was wondering if I could maybe change my color and if I could get a complimentary bottle of my new color. I don't normally write to company's if IAM not happy with their product, but it hasn't been a good last year and a half, (my house burned down, found out my boyfriend of nine years was cheating on me, than left me on New Year's Eve), just to name a few, so I was looking forward to a little pick me up change. If u would like to check out the fire it's ( on you tube; on January 11th, 2017, at 5:30am, in washougal Washington, with 5 displaced when house burns to the ground.) So I would really appreciate it if u could do that for me. Sincerely; Carrie Russell @
[email protected]
Carrie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
cheryl W.
July 21, 2018
COLOR
POSTED BY:
cheryl W.
July 21, 2018
THE COLOR LOOKED LIKE IT WAS WATERED DOWN AND BARELY COVERED MY GRAYS. MY SISTER IS A TEACHER OF THIS STUFF, AND I NEED VOLUMIZER 30, NOT 20. THANK YOU!!! CHERYL WHITE....
Cheryl - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jazi
July 15, 2018
New branding is awful
POSTED BY:
Jazi
July 15, 2018
Let me preface this review by saying that I love esalon. I have been a customer since 2013 and I think the concept and product is amazing! In the past I had so much trouble finding a brand that worked and didn't dry out my hair or product very inconsistent results. My color is spot on every time, my hair is in great condition and I get many compliments on the color.
Ok, now for my critique: I just broke into my newest color order and was shocked to see that the packaging/branding has changed. I am sorry about this but it is awful. It looks very dated, the color scheme is unattractive, and there is now a plastic sleeve that makes me think that you are not considering the environment. I am not sure what precipitated this change, I thought the previous packaging was great - very contemporary.
If someone has bought the company and you can no longer use the previous branding colors/design, please redesign it. It's kind of depressing.
Just hoping that the product itself hasn't changed - I am coloring my hair as we speak.
Jazi - Thank you for your feedback. Our updated products have new packaging and names, but the formulas are exactly the same. It’s quite a big change, and like all changes, it may take some getting used to. We hope that with time, you’ll love it as much as we do! Our main goal with all of this is to better represent the client experience. We hope to continue helping you find hair perfection!
POSTED BY:
Haley H.
July 14, 2018
More red than blonde
POSTED BY:
Haley H.
July 14, 2018
This is my first esalon order. My hair is very shiny now, which is nice. I followed as instructed and it didn't lift much, and is definitely quite red. I was aiming for an average blonde. I don't feel ugly in it, but I also don't love it.
Haley - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback, and look forward to helping you reach your desired color!
POSTED BY:
Haleigh R.
June 11, 2018
Not what I expected
POSTED BY:
Haleigh R.
June 11, 2018
I loved the idea of salon quality hair color, with out paying the full price. The color I had picked out and the color I received was two totally different colors. It is an autumn red instead of being a copper red. It is a very beautiful color but it wasn’t the color that was shown. Also my hair feels as if I bleached it to a platinum blonde. The shipping was spot on and I loved that I received two pair of gloves.
Haleigh - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Suzanne G.
June 8, 2018
Easier than most at home color
POSTED BY:
Suzanne G.
June 8, 2018
I like how easy the color is to apply and the lack of chemicals. My hair always feels great after coloring. However, the color fades REALLY fast! I typically wash my hair once a day so I planned to color my hair one morning and wait as long as possible to shampoo it again. Even enter waiting more than 24 hours for the color to set it still faded dramatically after the first few washes. After about 2 weeks my hair is the same color as before I colored it. O thought E Salon would be more affordable than going somewhere, but if I have to color is every few weeks then it may not be.
Suzanne - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Natasha H.
June 8, 2018
Good Overall Experience, Disappointing Results
POSTED BY:
Natasha H.
June 8, 2018
Delivery was quicker than expected, presentation was wonderful, the box was so cute and really added to the overall feel of the product. The instructions and personalised labels were a great extra touch. I was concerned about the 2 bottles situation (I'm usually a 3-4 bottle home dye kinda' person and every new hairdresser I go to always thinks they have enough dye but has to go get more at least twice) but the bottles were super big compared to most home dye kits and the mixture wasn't super thick so it was easy to spread.
The smell was stronger than most and pretty unpleasant but you never really expect hair dye to smell nice anyway. But the shampoo and conditioner smelt great - could have done with a bigger quantity for even single time use, though. I found myself using my normal conditioner too, just to cover my hair.
I followed my instructions to a T, even the add water and massage leftover dye over hair and leave for 2-3 minutes. Whilst wet, the results looked promising. Unfortunately upon my hair being dry you can tell and see that it just hasn't taken to some parts very well at all despite ensuring it was covered meticulously - I have no greys either. It's a problem I encounter with a fair few hair dyes but given then "salon" nature of this one, I didn't expect to do so.
Not bad for the introductory price, and I really had hoped for better results, I don't think I will be buying this on the full price subscription unless the colour really lasts and remains somewhat vibrant - but I will have to reapply and cross my fingers that it takes to the areas it did not this time around.
If it had taken properly all over, I don't think I'd hesitate to have this as my go to - even if it fades (red curse) - but the red will have to last out a while for me to consider the full price subscription.
Natasha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Megan D.
May 24, 2018
Not so great....
POSTED BY:
Megan D.
May 24, 2018
After using this hair dye, my hair was very coarse and felt very dry. As I was getting the conditioner out that they had sent along with the hair dye, it felt as if my hair was very rough. I also lost a lot of hair in the shower which I do usually lose a little bit of hair when I wash my hair but not that much. I do not know if the hair loss was due to the product but I'm just adding it for other people's knowledge. Also, when I use a box hair dye from the store I am able to use it in my bathroom mirror with the vent on. It does stink but when I used this product from eSalon, I had to actually leave the bathroom because the smell was so strong and overpowering. I do like the color and it was effective and coloring grey hairs. But I will not reorder. I do not recommend to this product if you want your hair to be healthy.
Megan - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rainey F.
April 27, 2018
Best shampoo
POSTED BY:
Rainey F.
April 27, 2018
Shampoo was awesome. Color kind of dull. hair is staticky. Working with them on that. Trying again.
Rainey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle O.
April 14, 2018
Too dark
POSTED BY:
Michelle O.
April 14, 2018
This kit is great! Very thought out but the dye was too dark, instead of my hair being brown it’s legit black, not too happy.
Michelle - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Kasey D.
April 11, 2018
Wasnt worth it
POSTED BY:
Kasey D.
April 11, 2018
Color washed out on roots and shaft. Drugstore color lasts longer.
Kasey - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Barbara O.
February 13, 2018
Afraid to use
POSTED BY:
Barbara O.
February 13, 2018
Tinted Love in same color turned my hair red, not brown. Have to put the color kit in the trash!
Barbara - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shannon W.
February 5, 2018
Had root issues
POSTED BY:
Shannon W.
February 5, 2018
My roots came out lighter then normal but the company has fixed my formula
Shannon - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Britta H.
January 9, 2018
Not For Me But I Still Think It’s Worth Trying
POSTED BY:
Britta H.
January 9, 2018
The customer service is truly fantastic. I really wanted to love my color results but I didn’t. I don’t fault the company—I have brown hair with full highlights and just wanted to go back to my natural brown. At the salon, it’s a long process to fill in highlights and can take a few color applications. That being said, the color that was made for me was very nice but didn’t do what I wanted. The lighter highlights ended up red (and that is a color I avoid like the plague).
I called customer service and they were really wonderful. They were knowledgeable, very nice, and helpful. I also did love the packaging and my color arrived quickly after placing the order. I think esalon could be great for less drastic color adjustments and what I wanted is best left for a trip to the salon.
Britta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele M.
December 22, 2017
Loved the coverage , color too Dark
POSTED BY:
Michele M.
December 22, 2017
I was very excited to try this hair color. It covered my gray hairs beautifully like at the salon and who wouldn't love that it was so easy to do. .However the Dark Brown I ordered was way to dark on me looks almost black. My husband likes the color on me. but I think I will need to do some adjusting to this color to get it correct for my taste.
Michele - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michele O.
December 20, 2017
Dissapointed in color
POSTED BY:
Michele O.
December 20, 2017
I have always done my hair blonde and I think I had that down pretty well. I decided to switch to a copper red color recently and I am learning all over again. The first few times I did it, my roots processed much quicker than the rest of my hair causing bright red roots and much faded for the rest of my hair. So I started processing the lengths of my hair and then adding it to the roots in the last couple minutes to avoid the “hot roots”. This was the perfect solution but I still hadn’t found the perfect color so I decided to try e-salon. When the stylist gave me a call, she gave me instructions to process the roots first and for longest, and then the roots. When I explained my hot roots, she assured me that wouldn’t be the case with the e-salon color and told me I had to do the roots first (and for longer) and then the ends. She also helped me choose a color. I told her I wanted a pretty fall copper red color (warm but not too bright). The color I was sent was fairly dull, not a warm/bright copper color. I did love the packaging and presentation and have wanted to try the color revive (I think that’s the name?) but I am wary after this experience. I have since used another brand with better luck. I also noticed that the e-salon color was very difficult to rinse out and left a sticky film on my hair.
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Penny G.
December 18, 2017
Left with a thick sticky residue on my hair
POSTED BY:
Penny G.
December 18, 2017
I have used the eSalon color multiple times now but this last batch was completely different from anything I’ve experienced before. I had trouble rinsing out the dye, had to wash my hair 3 times before I felt my hair was rinsed thoroughly and didn’t feel a build up on my scalp. When I went to brush my hair it felt like there was a sticky residue remaining. The following day I shampooed twice more. It took about 2 weeks before my hair felt normal. The color was also off. My color is the most vibrant red that is available to me but this batch was more brown than red. I’m going to try it one more time and hope I receive a better batch
Penny - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Iona D.
December 16, 2017
Disappointed
POSTED BY:
Iona D.
December 16, 2017
I would love to permanently dye my hair auburn in the future, but i wanted to see if it suited me first by using a semi-permanent colour, and i couldn't find any home dye kits which were the colour i wanted, so i was over the moon when i found eSalon because it does custom colour suited to your specific hair. I found the perfect colour and ordered 'light brown (red copper)' in demi-permanent (as i've said i don't want to commit to permanent yet). I had high hopes for this especially as i filled out details on my hair type etc, but when i died it it looked nothing like the colour shown on the website. I know it says that permanent is best and recommended for vibrant colours, but i would have thought that it at least looked more auburn than it did! My hair came out with a slight tint instead and some bits didn't seem to dye well at all looking blonde still. It has now been about 5 months since i've died my hair and whilst most of the colour has gone, my hair still doesn't look as blonde as it did before i died it, even though i would've expected all the colour to have gone now considering it was demi-permanent - although i understand that may just be wishfull thinking and your hair may not go back to it's natural colour after dyeing it. Overall i'm just disappointed it did not meet the expectations i had after seeing other great reviews.
Iona - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that we can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Linda D.
November 23, 2017
Colour fades & ends Brittle
POSTED BY:
Linda D.
November 23, 2017
I have been using esalon hair colour since January, I have to say that all of the colours have been lovely when first applied and last for a couple of washes.
I wash my hair with colour care shampoo twice a week but after two weeks the hair colour has almost washed out and my hair is brittle.
I use Demi-Permanent hair colour as I don't want my hair ruined but this seams to be doing just that, I may cancel my future hair colours as I am very worried about the condition of my hair now.
Linda - We’re sorry that your hair felt brittle after your color application. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kelly H.
October 31, 2017
i like the company & product
POSTED BY:
Kelly H.
October 31, 2017
still figuring out the right formula & color, but I really like how the company is very willing to help & work with me. Wish the gray coverage lasted longer, but i've only tried the color once so far. will keep trying!
Kelly- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Kristin R.
October 30, 2017
Still not the right color
POSTED BY:
Kristin R.
October 30, 2017
This is my third coloring from esalon and the third time that neither my friends or I can even tell that any color has been added to my hair. I think I’m done and going back to store bought.
Kristin- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Shauna S.
October 1, 2017
Couldn't get it out
POSTED BY:
Shauna S.
October 1, 2017
I hate dying my hair. I hate the damage over the counter stuff does and with my really long hair and not willing to pay salon prices. I color my hair maybe once every 5 years or so, but lately noticing a lot of grey starting to come in. I did my research and got very excited about esalon. My box arrived and I didn't delay. Well, I prepped, and followed the directions. Going good. Time to rinse. It wouldn't come out. It took 3 showers, completely running out of hot water each time, to get the gummy/waxy residue out. I used the shampoo/conditioner that came with, then the stuff I bought from esalon, ending finally in my Dove. I like the color, tho not much different from what I had. I just wish my hair didn't feel so gross. Feeling a bit disappointed.
Update 10/01/17:
My colorist added a bottle of Gaining Strength shampoo to my next order to use to help wash the residue from the dye out, instead of the shampoo that normally comes with. This helped immensely! I still had the gummy/waxy feel from my 2nd attempt with the dye, but 2 washes with the new shampoo and a good conditioner and it was all out. My hair color looks good (tho will need adjusted again because it's still not quite the color I want and with the season change, I want a deeper color for fall and winter instead of lighter for summer), and feels way better than before.
Hello: I really do love your product and the coverage it gives, however it seems to be turning my hair darker and darker every time I use it. I am used to a blonde color and now I have brown hair.
Can anything be done for next time to brighten things up a bit?
Joann- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Heather M.
September 21, 2017
Hair color
POSTED BY:
Heather M.
September 21, 2017
The first time I received my color it was too dark, so I had to take it down a few shades on my next order. I like the color and would recommend it.
Heather - We appreciate your review. We are always hear to assist in your color formulations. We love hearing your feedback.
POSTED BY:
Penelope c
August 29, 2017
I have to quit
POSTED BY:
Penelope c
August 29, 2017
I love the color and the application. the results were great. But my doctor has instructed to stop coloring my hair for a while as it is falling out and I have to start treatments to get it back or I won't have any hair to color. It is a side effect of medicine they gave me. I hope I can get back on your good list soon. you have been great!
Wendy - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Audrey H.
August 11, 2017
Easy to follow instructions, not the result I wanted
POSTED BY:
Audrey H.
August 11, 2017
I was so excited to try this new service, as I have been coloring my hair both at home and at the salon for years. Before dying this time, most red had faded from my hair and I was a light brown.
I requested a blonde, red, copper tone - think a believeable Merida (The movie Brave) ginger color, which I have had before both from a salon and from boxed color.
I was emailed before shipment saying "We see you've requested to go lighter and wanted to let you know that previously colored hair cannot be lightened since color does not lift color.
However, we can adjust the color slightly lighter at your roots without developing hot roots and aim to maintain an even-toned, natural-looking result. So, we've gone ahead and made this change." Which sounded good, so I was okay with it.
I followed the instructions to the letter, even as the bottles turned a darker and darker shade - but reddish tones are not always what they seem, so I pressed on. Even rinsing the color early as it started turning more red/purple color than I wanted.
Now, I am currently sitting on my couch - with Bright red hair (think Mermaid Ariel). Not only that, but my roots are no where near the same color as my lengths... I'm not pleased, but hoping it will fade and hopefully the expensive color enhancing mask I also ordered in copper will help in time.
EDIT: Was sent a new formula after waiting for color to fade (6 weeks). I was thinking that maybe yet again it was something I did, so in case my hair took the color too quickly (in the past at salons it has done) so I did not leave it on for the full time...
Yet. Again. The color was so far off from what I requested. Again I asked for a gingery copper color... and I am again left without anywhere near the result. My hair is now a dull brown color, with no tint of red at all.
So dissatisfied. Subtracted another star.
Terri - We’re sorry to hear that your color came out darker than you expected. We have reached out to you with Allergy Test information, as well as some tips for optimal color application results.
Priscilla - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Claudia V.
August 7, 2017
Gray's not well cover
POSTED BY:
Claudia V.
August 7, 2017
Didn't covered my grays very well, the color was good I the part of hair that has no grays . thanks
Claudia - We’re sorry to hear that you were unhappy with the gray coverage of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed for better gray coverage. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Debbe L.
August 5, 2017
change color
POSTED BY:
Debbe L.
August 5, 2017
I would like to go back to the original color selection please
thank you, Debbe
Debbe - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Erin R.
August 3, 2017
Auburn hair when wanted ash blonde
POSTED BY:
Erin R.
August 3, 2017
Hair was ombré with blonde on the bottom and my natural color on top more than halfway. Natural color is a light brown. Requested medium ash blonde and did everything I was supposed to do and got auburn hair. Booooo
Erin - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Debbie S.
July 31, 2017
Like the color but dries my hair out quite a bit
POSTED BY:
Debbie S.
July 31, 2017
I think it dries my hair out as much as other hair dyes. I think My hair falls out just as much. Don't really think it's that much different. I just like the color better than regular hair dyes.
Debbie - We’re sorry that you were unsatisfied with the way our color made your hair feel. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Stella J.
July 26, 2017
Hair is shedding to much right noww Hold off on sending color right now.I'm doin
POSTED BY:
Stella J.
July 26, 2017
Please hold off on sending the color right now..hair is shedding alot..too much..so i am doing a lot of conditioning on my hair right now so i don't want to put anymore color right now.thank you
Stella - We understand that you are currently giving your hair a rest and conditioning your hair. We have adjusted your next order date per your request.
POSTED BY:
Margit R.
July 24, 2017
Not even close
POSTED BY:
Margit R.
July 24, 2017
I first started with a dark red as a new customer and I loved it but thought it was to dark for my complexion. I prefer bright vibrant reds so I requested that it be lightened to a bright copper red which is the color I have had in the past. I
even sent a picture of the store bought brand I used to use. I followed the new application instructions exactly. So here's what I got. The roots are a mousey brown and the rest brown with a touch of reddish blonde in the front. No copper or red anywhere to be seen! I've always colored my hair either copper or vibant red like light auburn with warm undertones. I've been coloring my hair diy and professionally for 35 years when doing a complete color change was told to do the roots only!
Store bought colors always turned out beautifully but did not come close to the grey coverage and quality of esalon brand. I understand that going lighter can be tricky and if the color I selected wasn't going to work, it would of been nice if the experts let me know and work with me to achieve the vibrant red I have had previously.
Margit - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melissa K.
July 21, 2017
Cancel ,your membership
POSTED BY:
Melissa K.
July 21, 2017
It has not colored my grey and stripes my hair .I've lost my bounce and texture is like dry straw
Melissa - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sandra F.
July 21, 2017
Unresponsive customer service
POSTED BY:
Sandra F.
July 21, 2017
Love the idea of custom color, in fact this is my second purchase from this company. The first time everything went fine, but the color wasn't quite what I wanted. No biggie. I expected to need to have to ask them to tweak the formula to get just the right custom color I pictured in my head. My color consultant emailed back n forth with me. They formulated a new color. Applied easily, initial color was pretty, but the within days it turned a purple-red. I had only washed it twice and followed all directions exactly during application. After emailing my consultant I was told that it turned purple-red because my hair is brown with copper tones and I requested a brown dye with copper tones. They suggested I color it ash brown to avoid turning purple-red. When I sent a msg back asking more questions and stating I really didn't want ash brown hair, they never answered back. It's literally been weeks since they just stopped responding to me. Really disappointed. Great concept but maybe they launched too soon before they were really ready.
Sandra- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit and send you a complimentary reformulation. We see that we have also reached out to you regarding your color questions. We look forward to hearing your feedback once you try your custom blended hair color.
POSTED BY:
Monica B.
July 17, 2017
Not what I expected
POSTED BY:
Monica B.
July 17, 2017
They advertise this product as a full coverage, long lasting hair color.Better than the average color. For the price I can do much better with coverage going to the local beauty supply. Plus is they do get pretty close to your natural color. They're not here to make your hair wild wicked colors though.
Monica - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Julie L.
July 13, 2017
Not at all what I asked for
POSTED BY:
Julie L.
July 13, 2017
I adjusted my color and asked for the reddest of reds. My hair is mouse brown. I have had good luck with previous colors but it's always just a hair off (no pun intended). The more I have tried to adjust, the less my desired color is. At this point I would go nearly black just to make it simple, but that's not even an option. I may try some of the other services elsewhere because it's been a constant struggle to get it right. Beyond that, the products are good. They last longer than other boxed colors and my hair always feels great after use. If we could get the color right, I would continue using it.
Julie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Norma B.
July 13, 2017
Roots
POSTED BY:
Norma B.
July 13, 2017
my roots was gray in just week , I thought it would last longer and the rest of the hair was perfect 👌 I loved it, I just want my roots to be taken cared off😊
Norma - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kimberly W.
July 5, 2017
Not a bad product
POSTED BY:
Kimberly W.
July 5, 2017
Esalon, is not a bad product, and it takes out the time to go to the store. Where it falls short is that the coverage for me holds up to about the same time as any of the clairol, and ion colors I used in the past. So you pay for the convenience of delivery.
Kimberly- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
rita B.
July 1, 2017
Color
POSTED BY:
rita B.
July 1, 2017
I ordered dark blonde with copper and gold. I colored my hair and got dark brown with lots of red. I like the color but this color is what I always have used. Wanted something different.
Rita - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Valerie S.
June 30, 2017
Still have gray
POSTED BY:
Valerie S.
June 30, 2017
Still have grays at temples. She coated it pretty good there, but still have them
Valerie - We're sorry to hear you still have grays at your temples. We are adjusting your color for longer lasting gray coverage. We recommend starting with problem area s like temples first to help increase the amount of color your hair absorbs. We look forward to formulating your new blend!
POSTED BY:
G R.
June 30, 2017
Dull looking color
POSTED BY:
G R.
June 30, 2017
I disliked the way my hair looked after three shampoos, I disliked also the way it made my hair feel and look, dull and faded
G R. - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stacy K
June 29, 2017
Disappointed
POSTED BY:
Stacy K
June 29, 2017
The 1st two orders were great! The color was good, shipping was on time. The instructions were clear except what to do with the additional product.
Then I received my 3rd order, did exactly as the 1st two times, but when I went to rinse it out it turned into a very thick waxy feeling substance. I washed and scrubbed twice with no luck getting the goo out of my hair. I was stressed and was on the verge of being late for work. I call Customer Care and explain the situation, she said that doesn't happen often, but it does happen. She instructed me to go buy some clarifying shampoo. When I asked why this happened, she said possibly adding too much or not enough water to hair to work it into a lather before rinsing out completely. I ended up shampooing 6 times before getting the gunk out of my hair!
I ultimately decided to give it one more try. This time was nearly identical to the last. So, I cancelled my subscription, I do not want to spend that much time shampooing.
Stacy- Thank you for sharing your feedback. We are sorry to hear you were unsatisfied with your hair color results. We see that we have gone ahead and cancelled your service and your current order, as you requested. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Mariana R.
June 20, 2017
Color application
POSTED BY:
Mariana R.
June 20, 2017
Very runny would have preferred gel type. You get the Gloss free only with your first order. I can not imagine not using it, because it is not very shiny. So that would make my next order too expensive for my budget.
I was so excited... Just like any other hair color in a box that I have used.
That's my immediate rating, it hasn't even been a week so I'll be able to rate the rest of the products that I bought and the update on how the color is doing later on.
Mariana- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Rita- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Shravanthi M.
May 15, 2017
color
POSTED BY:
Shravanthi M.
May 15, 2017
its been 12 days since I colored my hair and on 2nd day my gray hair started showing I need a better color that could stay on for longer time please suggest what I need to do.
Shravanthi - We're so sorry to hear your color didn't provide adequate coverage. We see you've spoken with your licensed colorist and have worked with them to formulate a new color for longer lasting gray coverage. We hope this color is your perfect match!
When you visit any website, it may store or retrieve information on your browser, through cookies or similar technologies. This information might be about you, your preferences or your device. The information can give you a more personalized web experience. Because we respect user preferences, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. Please note that blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Manage Cookie Preferences
Under applicable privacy laws, you have the right to opt-out of (a) the “sale” of your personal information to third parties, (b) the sharing of personal information for cross-context behavioral advertising, and (c) processing for purposes of targeted advertising. Cookies under this heading collect information for analytics, personalized experiences, and for targeted advertising (including on social media). You may exercise your opt-out right with respect to data shared by these cookies by using this toggle switch. If you opt out, we will not be able to offer you personalized ads using data these cookies would have collected. For further ways to exercise opt-out rights, visit our Privacy Policy CA Privacy Notice.
Functional
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They may be set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling out forms. They may be set by us or by third party providers whose services we have added to our pages. By using this site, your data may also be transferred to countries outside the European Economic Area without an adequate level of data protection. You may not be able to exercise your rights in relation to the data and state authorities may have access to this data. You can set your browser to block or alert you about these cookies, but some parts of the site may not then work.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. If you do not allow these cookies we will not be able to monitor its performance using these cookies.
These cookies may be set through our site by us and/or our advertising partners, including social media companies. They can be used to build a profile of your interests based on the browsing information they collect from you when you visit a website, which includes uniquely identifying your browser and/or internet device and show you relevant content or adverts on our and other sites.
This website uses cookies and similar technologies to operate our site and services, optimize the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies.
By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.
