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I really like the color. Even my hairdresser does, although I'm sure she wants me to have her do it!!! My problem is the grays come in quicker and quicker :) ...I wish there was a sponge or something that could fill in the grays in between coloring. The options on the market are sticky/tacky.
I recommend eSalon to everyone I know who can't afford to go to the Salon every 3 weeks
I still can't get over how easy the whole process was I was totally stressed at the very idea of having to purchase my own hair colour but the salon was getting just too expensive and to go into a store with what may or may not be a trained person was just stressed at the very idea. I had online help and never looked back or worried since.
I've been using salon for my hair color for over a year now and have gotten tons of compliments. People can't believe I don't spend big bucks at a salon. I noticed with this last order that the instructions were different. Instead of adding water to the remaining hair color after applying it to the roots, and massaging it thru your hair for 2 minuts, the instructions say to comb the color through then add water and massage the scalp for 1 minute. Why the change?
I love my eSalon custom color. Other hair color products, I have used, created a burning sensation and a skin rash on my neckline. My eSalon color did not.
My temples have the most gray and it covered them better than any other product and 3 days later its still covered. That has never happened ,even with salon coloring.
Send a photo of yourself and info on your present color. Giving as much info as possible will ensure positive results. Easy to use. Final step is messy. I color right before showering in order to do the last step in the shower. Customer service is great if you need to speak with someone.
I have tried two colors. One for when my hair gets a red tinge to it from the summer sun and a darker one in the colder months with little sunlight. I at first thought the second darker color was a bit dark, but after waiting a day, even my husband said it was nice to see my natural color again. Therefore, I was mistaken with it being a bit dark. I thought my colorist was spot on and I honestly have NO complaints only compliments.
My hair color has always been between readily available products. Dark blonde is too dark and medium blonde is too light. So, I have mixed colors, but it is hard to get it exactly right. This product does it for you, and changes it if you want the color slightly different. They work with you until they get it exactly right. Thank you!
Did not expect the color to be so "right on." Have received many compliments about how the color brings out my green eyes. Also is not drying and hair seems to shine.
The difference between eSalon and regular box color is night and day. Yes, it is a bit more expensive, but you will see that difference in the color and in the condition of your hair.
Martha - We're so happy to hear that you're enjoying your hair color! We truly value your feedback and look forward to
hearing from you again in the future.
POSTED BY:
Mariah S.
April 16, 2025
Roots didn’t take. The rest of color, great.
POSTED BY:
Mariah S.
April 16, 2025
My roots did not take the color. I followed directions completely starting with my roots using a bowl and brush, covered everything, let it set for the recommended time and you can still clearly see my grow out.
Mariah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rana S.
February 6, 2025
Best hair dye
POSTED BY:
Rana S.
February 6, 2025
The colour is perfect and the service is high standard. The advisors I spoke to are very friendly and helpful. My hair looks amazing and healthy. However, some grey hair still not covered. Thank you
Hi Rana! We are sorry to hear some of your greys are still showing. Please check your emails, we got back to you to help you.
POSTED BY:
Lezlie T.
February 3, 2025
Just okay.
POSTED BY:
Lezlie T.
February 3, 2025
Works great for a week or less. Everytime I color, I love it but it just doesn't last. I generally only need to do my roots. I'm sure it probably works great for others but I've actually found supermarket touch-ups and semi-permanent colors to be longer lasting and significantly cheaper. The color looks just as good, my hair feels great and lasts for at least 3 to 4 weeks (my hair grows fast). I've been using eSalon for a few years but it only takes two washes and the grays of my roots are significantly lighter than the rest of my hair. I love many eSalon product but the Custom Color Set just isn't for me.
Lezlie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Victoria B.
January 29, 2025
To dark
POSTED BY:
Victoria B.
January 29, 2025
Went darker than my normal colour which is the same as what I had for this!
Hi Victoria! We are sorry to hear your color went darker than expected. Please check your emails, we got back to you to help you further.
POSTED BY:
Parimala V.
November 8, 2024
Does not cover grey
POSTED BY:
Parimala V.
November 8, 2024
I love the customer service and believe colorists are experienced and customer friendly.
I tried 5 times and worked with them to change my color. Looking for dark brown hair and grey coverage is not enough, I still see Grey's after following all instructions. I still like to go with them as it is ammonia free dye. I will prob give it 1 more try to order something darker.🫰
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tamira H.
October 8, 2024
My hair did not hold the color
POSTED BY:
Tamira H.
October 8, 2024
I like the Féria I use so much better!!! It’s brighter and it lasts so long the very first time after coloring that I washed it the color faded!! Especially on my roots… I want to cancel!!!
Tamira, we never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Hello Naida,
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Bella B.
July 18, 2024
Hair colour
POSTED BY:
Bella B.
July 18, 2024
I was super excited to try this out hoping for it to be a nice chocolate brown when I applied it it came out pitch black
Amelia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
.
May 29, 2024
Nothing happened
POSTED BY:
.
May 29, 2024
My hair looks EXACTLY the same. Followed the instructions completely.
Hello Anna,
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! (:
POSTED BY:
Mona E
May 12, 2024
Ruined My Countertop
POSTED BY:
Mona E
May 12, 2024
I've used your hair color a year ago, decided to give it another try because the compliments were non-stop and I loved it. I used most of the solution and noticed the bottle was warmer than when I started but I left the bathroom to set my timer and to get another towel. I walked in, the bottle had a volcanic effect with whipped color solution all over the bottle and countertop. I'm reluctant to buy again.
Mona - We're truly apologize for your experience. This is not typical of our product. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and appreciate you sharing your feedback. Keep an eye on your inbox for more details.
POSTED BY:
Diane W.
April 25, 2024
Not the colour they said.
POSTED BY:
Diane W.
April 25, 2024
I sent a picture of my present colour which had root growth, that i had tried to do, this had a very warm tone. I spoke a couple of times saying that i definitely wanted no warmth to the colourist, so i was advised that a light brown with ash tones would be the best, i was only going to do the root growth although this was now a good 6 inches, but the rest of the length was fine. I paid for fast delivery but it still took about 9 days to arrive. I followed the instructions and was left with a very strong warm colour more then before. I washed it a few times and even put a blue shampoo on which didnt make any differance. I have now had to put a colour stripper on and have a fair ginger colour on my growth. No i am not happy i ended up paying £26 for a colour supposed to be tayloured to me that has made my colour worse.
Hi Diane! We are so sorry to hear your colour hasn-t met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Amy M.
January 6, 2024
Fades quickly, can’t get more to refresh
POSTED BY:
Amy M.
January 6, 2024
I absolutely loved this color when I first ordered it, so much so that when it began to fade I immediately ordered more. I only received my root color. I was shocked by this since I used esalon in the past and the kit typically refreshes the entire color. While it’s a great product, I feel like that was there was to save money at the customers expense. I don’t think any product designed to color my hair that requires me begging customer service to include enough product to complete the task is worth it. The first kit you get is nice, but beware that this is I’ll never ship twice to you.
Amy-Thank you for your feedback on your order. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied! We are so sorry to hear that we haven’t got it just right with you. One of our Color Experts has sent you an email to get this resolved for you. We truly appreciate you reaching out!
POSTED BY:
Holly A.
November 10, 2023
Not worth it!
POSTED BY:
Holly A.
November 10, 2023
Not sure how there’s so many great reviews. I was pleasantly surprised with the presentation of the box and everything they sent however considering i colored my hair on 10/6 and today is 11/10 that’s not good. $4 revlon lasts longer and did a better job. Maybe because I’m a redhead but I don’t think that’s the case. This coloring made my hair multiple colors. I was grateful I did it right before Halloween. They sent a “root” color and a rest of the hair color. These colors looked like night and day they were so different. So in general, not for redheads! Too expensive and only lasts 3 weeks if that. I wasn’t planning on giving a review but I would’ve liked to have known this before purchasing so here I am. So today I’m trying the second box because I forgot to cancel autoship. I am hopeful that since I don’t have a “root” color that it won’t look as bad this time. Unless a miracle happens with this color job (highly doubtful) I will never purchase esalon again. Too bad too as I like small businesses and their presentation. Really wish I could upload my pictures. Almost looked like a clown. Maybe that’s why?!
Holly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Izabela - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Janelle B.
October 23, 2023
Was expecting coverage and warmth
POSTED BY:
Janelle B.
October 23, 2023
It turned out very ashy and didn't over my gray hairs
Janelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Wendy T.
September 8, 2023
May change color
POSTED BY:
Wendy T.
September 8, 2023
I really liked the color the first time since I was coloring my uncolored hair. The last 2 times I have not liked the color as much. I may adjust the color this next time
Wendy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
Eliana - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Donna C.
August 13, 2023
Last formulation
POSTED BY:
Donna C.
August 13, 2023
My color keeps getting lighter and lighter, now it’s too light and continues to be too gold
Donna - We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color!
POSTED BY:
Carolina P.
July 23, 2023
Very disappointed
POSTED BY:
Carolina P.
July 23, 2023
I was looking to lighten up my natural dark hair so I decided to give myself a try. The palette offered through the app seems limited in terms of variety of colour for my taste but I decided to give it a go anyway. I chose one of the lightest tones available thinking it would be noticiable change. I followed all the steps, I covered all my hair and waited according to the instructions but the results were far away from my expectations. It has been 5 days since I applied the colour kit and I can't see a difference between my original colour and the formula chosen for me. It's very disappointed and honestly a waste of money.
Hi Carolina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we will get back to you to help you further.
POSTED BY:
Kristin R.
July 23, 2023
Yikes...
POSTED BY:
Kristin R.
July 23, 2023
When I recieved this color I was suuuuuuuper excited. It looked great until week 3...then...there it was....suuuuuuuper hot roots. I chose a level 3 mahogany brown. My roots...well....they are a cranberry red....what the huuuuuuh?
I have since sent photos and a message to my colorist for help with adjusting my color formula to hopefully avoid this in the future.
Kristin - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Lori T.
July 21, 2023
Didn't even last a week
POSTED BY:
Lori T.
July 21, 2023
Stated I was 50% gray, colored my hair making sure to cover grays several times to make sure they were good and saturated. Followed instructions, probably left on for 5-10 minutes longer due to application and getting ready for rinse, wash, etc. Once I was done and dried my hair, the reason I colored it were staring me in the face. Grays white and bright with no color sticking at all. I'm three weeks after color and my hair is more gray than when I was 4 weeks past due w/ color - and its dull, has no shine and looks totally flat and unhealthy - and gray. I will never purchase again. And now I'm stuck becuase I don't want to put more chemicals on my hair until at least 5-6 weeks. Have that to look forward to, six more weeks of flat, fading, super gray hair.
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ellie
July 14, 2023
I wanted to love it, but didn't
POSTED BY:
Ellie
July 14, 2023
I started using this a few years ago. I love the company and customer service was really good for the first couple times when I had questions or wanted to adjust things. I found the color fades extremely fast on the hair dye and I ended up adjusting it so much because you can't really tell what it's going to turn out like. It often didn't look like how I was trying to get it to look. What would be good would be to see X is what your hair will look like with this color or a shade sampling but you don't get that unfortunately. I just wasn't happy with the result in the end and resorted to Keracolor color depositing conditioner...
Ellie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Leah D.
July 6, 2023
Wrong color but…
POSTED BY:
Leah D.
July 6, 2023
Didn’t feel too damaging in my hair from what I can tell, but I’ve only done test strands to test the color. Haven’t found the right one yet, so haven’t done a full head of dye yet. Maybe next time….
Leah - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Roxanne - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Sheri D.
April 15, 2023
Copper tone
POSTED BY:
Sheri D.
April 15, 2023
Definitely colored the roots copper where the remaining length is lighter, closer to blonde
Sheri - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Debby - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Lorie V.
March 3, 2023
Gray coverage
POSTED BY:
Lorie V.
March 3, 2023
This is the third time using the color. The color is great and my hair is soft and does not feel processed. The coverage of the gray hair is not very good especially on my temples.
Lorie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Vickie J.
February 3, 2023
My roots are still red and fade out so quickly
POSTED BY:
Vickie J.
February 3, 2023
My request/goal was a hint of red in my medium-dark hair. This is auburn or was when I was choosing a color. A small amount of red to add a tone that was noticeable when the sun shined on my head, that was what I wanted. When I'm indoors under recessed light, my freshly colored roots look very red. A week later they are pale, almost pink taking on a glow. I'm now buying boxed ash brown to get by.
The dual process should be the perfect system to create a completed coloring for my "simple" request especially with increasing grey to deal with. Darker, more deeply, neutral covered roots is always preferable when coloring in ANY color.
Vickie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Adelia - We’re very sorry to hear that you were disappointed with your customer service experience -- and we appreciate your candor. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kim B.
November 15, 2022
Wrong Coloring 3 times now
POSTED BY:
Kim B.
November 15, 2022
I was so excited about my order. When my daughter applied my first set, it was roots to cover gray and 1 bottle of color for the rest of my hair. My roots (gray) were not colored at all which was bad enough but the color actually didn't color the regrowth as I am a medium brown and I like my color dark brown/black. Therefore you could easily tell where my gray was and regrowth was and my darker hair from about 2 inches from my scalp to the ends of my hair. I wrote in to my colorist again and sent photos, explaining what had happened and that my color should be even darker, they adjusted it.
2nd time weeks later after my adjusted color arrived we tried again, much to my dismay it still didn't cover the gray or the lighter regrowth. I wrote in again, explaining the same issue. E salon was kind they readjusted my color again and sent me 1 bottle free of charge.
The one bottle they sent was for roots and all over color.
Weeks later, my daughter applied this new adjusted color last night. After I rinsed it out then shampooed & conditioned with the product they sent, guess what? The yet again adjusted color did not cover the gray, nor did it color my lighter growth AGAIN.
I literally cried last night as I cant keep doing this and paying for this product as well as the time wasted. I love the idea, but how many times can a woman re-color her hair before its destroyed? Not much because I do have damage and had to have my hair cut between my last color and the one last night and it is still not what it use to be. Don't misunderstand I am not reapplying every 2 weeks, I am waiting the typical 5-6 weeks with a lot of gray and light brown regrowth. I am extremely upset and just want to cry again today. Yes we follow their directions to a T. Before eSalon, the product I was using from my local beauty supply store gave me zero problems and it covered everything to perfection. This has been a lot of wasted time, effort and money on my behalf.
Kim - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela I.
October 12, 2022
Not the color I wanted
POSTED BY:
Pamela I.
October 12, 2022
I want it to get the color disclosed to my natural hair and to dye my ends I add photos and everything. I color my hair for so many years now and this was not even close.
They suggested dying my roots and then everything else. I DID IT! and now my hair is so much darker at least 3 shades difference and my roots have some reddish in it. THAT I TOTALLY HATE. I will wait for a little bit and I'm gonna use toner and try to lighten it.
Overall was an easy and quick application. I like how my hair is feeling but that is all.
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Susan A.
October 1, 2022
Allergic
POSTED BY:
Susan A.
October 1, 2022
Color was just what I wanted but I must be allergic to one of the chemicals because I broke out severely on my face and scalp. I have decided I cannot use you products. Thank you.
Susan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Abigail
September 28, 2022
E salon SUCKS
POSTED BY:
Abigail
September 28, 2022
First off, I was super excited to receive my color set. Rave reviews and quick shipping…love. I told my colorist my current hair color and the color I wanted to achieve. My natural hair color is brown, however, my hair is currently blonde. I wanted to go for a light brown. However, I would’ve been nice to know that I would need an orange or red color beforehand to get rid of the blonde. So, my hair is completely the same. Nothing at all as changed. I’ve been crying forever. Oh and also…..my volume 20 developer just EXPLODED everywhere. I was sitting in bed and heard a strange noise. I look over and the developer is on the ground with hair dye ALL over my room. My walls are now stained with hair dye (which I will get fined for so thanks eSalon, I appreciate that). My sheets, blankets, makeup, skincare, carpet, floor, walls, clothes, and blinds are all COVERED with hair dye. I highly recommend staying away from this company. When were they mention in those high-valued magazines? What, in 2010? Because they sure don’t deserve it now. I want my money back and not one of your crappy products.
Hello Abigail - We’re truly so sorry to hear about your overall experience with eSalon. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Laura G.
September 19, 2022
Not much coverage
POSTED BY:
Laura G.
September 19, 2022
I have some gray on one side of my head and it left it lighter than the rest of my hair.
Hello Laura - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jessica D.
August 12, 2022
Washed out immediately
POSTED BY:
Jessica D.
August 12, 2022
I ordered this to touch up my roots from brown to black and the color lasted a few days until I washed my hair a second time and now it’s ALL gone 😭 I feel like I wasted so much time and energy. It looked fabulous for those three days though 🤪 (and yes, I used color safe shampoo/conditioner)
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Carla B.
August 8, 2022
To Dark
POSTED BY:
Carla B.
August 8, 2022
It’s to dark for me, almost black. Any way I can lighten it just a bit
Easy to use
Carla - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Miss S.
July 23, 2022
Lovely colour, just not for my skin tone.
POSTED BY:
Miss S.
July 23, 2022
Although i don't think the colour suits my skin tone, it is a nice colour. And the shampoo/conditioner left my hair feeling beautifully healthy even weeks after the dye application. Look forward to finding my colour and i'm confident that my hair wont be damaged whilst discovering it.
Miss S. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Marcella G.
July 13, 2022
Wrong color!!
POSTED BY:
Marcella G.
July 13, 2022
I sent a picture and I wanted my hair lighter or about the same color as my ends. And the color that you sent me turned my natural texture hair black!
Marcella - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
sara A.
July 12, 2022
INCONSISTENT
POSTED BY:
sara A.
July 12, 2022
this time my hair turned red...have been using all thru covid and never seen this color of hair before. my latest shipment I thought I would try the color pro toner and they said it would be matched to my existing color....i received glorious golden. i have a dark brunette base so really confused what to do with a golden toner especially since I now have really red hair
Sara - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
sherry E.
July 9, 2022
Color change
POSTED BY:
sherry E.
July 9, 2022
I just had Sara change the % of peroxide now 15% but color is still too yellow. I would like a beige tone; my hair stylist suggested a Pearl color without peroxide.. What do you think? I live close if stylist are coming in yet? Thanks Sherry Emmerling
Sherry - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anna K.
June 30, 2022
3rd time in row not what I requested
POSTED BY:
Anna K.
June 30, 2022
Gave it a chance a third time and again not o wanted!!!! Too dark and still warm. Will not risk again!
Hi Anna! Thanks for reaching out! We are truly sorry to hear that your color didn't meet your expectations. Please check your emails, we've just contacted you to help you further.
POSTED BY:
micki W.
June 7, 2022
Didn't color my grey hair for more than 1 week
POSTED BY:
micki W.
June 7, 2022
My grey hair came back in 1 week after my application. I use a shampoo and conditioner that treats my thinning hair and I was told that it shouldn't affect my dye.
Micki - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elizabeth C.
May 7, 2022
Custom color set
POSTED BY:
Elizabeth C.
May 7, 2022
I’ve always loved your products for years and have always gotten lots of compliments and people always love my hair color. This year I’ve been asked why I have changed my hair color! Also, when I color my hair it’s not the same texture it used to be. Have you changed your product? I’m thinking of finding a new place to buy my hair color and products and I’m very disappointed because I have truly loved your products in the past. Any suggestions? Thank you.
Elizabeth - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cynthia B.
April 14, 2022
WOMEN BEWARE!!! SEVERE HAIR LOSS!
POSTED BY:
Cynthia B.
April 14, 2022
I have very long, naturally red hair. I've used this product two times to cover my grays. After the 1st application I noticed heavier than usual hair shedding. After the 2nd application on April 2nd I immediately had severe hair loss. It's been 2 weeks and I'm still losing hair at a catastrophic rate. I was literally crying in my bathroom this morning as I very cautiously brushed my hair and watched in horror as hundreds of strand of hair fell into the sink. I will definitely NOT be reordering, and I will warn every woman I can reach to avoid this company and their products. Sadly, the reviews I originally read were great. But when I Googled "esalon hair loss" hundreds of women had the same horrific experience! Beware ladies!!
Cynthia- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Gwen G.
February 3, 2022
The color was not for me. (Dark Pearl Copper Blonde)
POSTED BY:
Gwen G.
February 3, 2022
I was anticipating a dark blonde. My natural color is dark blonde. I dyed my hair and became an auburn color. After about a week some fading started. Next I was dark blonde. One to two weeks thereafter seems I was at my original color. This is washing my hair everyday or every other day. I was offered a credit and was told I cannot purchase something like the tint rinse or shampoo with that. I’d rather do so because the color I was not as happy with as I thought I would be. Hope this helps.
Gwen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
KRISTEN M.
February 3, 2022
Wrong Color
POSTED BY:
KRISTEN M.
February 3, 2022
I had asked to have my color lightened and my adjusted color was the exact same color as last time...I have asked again to have it lightened this month so hopeful this works out as I was told I am getting another root touch up in a lighter color and a different product for the rest of my hair...my hair is pretty dark so concerned I am not going to blend well if I don't do an all over color but did address this with colorist so we will see
Kristen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura S.
January 25, 2022
USED TO BE GREAT NOW JUST OK
POSTED BY:
Laura S.
January 25, 2022
After reading the other reviews below...i too have noticed a difference. It is lasting as long as over the counter dye products. It used to last 4 to 6 weeks...now im lucky if i get 3 weeks. What have you done differently?
I may cancel ...ive been thinking of it.
Laura - Thank you for your feedback. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Heather L.
January 10, 2022
Color
POSTED BY:
Heather L.
January 10, 2022
My color had more brown than Mahogany. My color from the salon has more Mahogany tones that are cool undertone and not brassy or warm red undertones. This color seems to be more medium brown and seems to be less Mahogany (can only see in the light).
Heather - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
K R.
December 30, 2021
Not the color I asked for
POSTED BY:
K R.
December 30, 2021
I get better color from drugstore box color. And less dryness with Drugstore box color - I use an ammonia free brand. E salon really dried my hair out.
K R. - We appreciate your feedback here at eSalon! We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Eleanor M.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nadia R.
December 2, 2021
Still on a journey to find my natural hair colour
POSTED BY:
Nadia R.
December 2, 2021
Hello,
This was my 3rd colouring and even with the slightly lighter shade that was recommended, I still find it too dark. My hairdresser also strictly followed the instructions regarding the step "Blend for shine".
I am not dissatisfied but I guess it's just taking us a bit longer to experiment which custom colour brings me to my natural hair. Let's call it a journey :-)
Nadia R. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janice H.
December 1, 2021
too Dark
POSTED BY:
Janice H.
December 1, 2021
My hair is VERY short, so the color being too dark will show the gray easier. Though my hair feels great, and I also have the tint rinse nd camo Mist.
Janice - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Johnna - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Karin M.
October 20, 2021
SERIOUS ALLERGIC REACTION
POSTED BY:
Karin M.
October 20, 2021
I experienced an allergic reaction to this color product. Entire Scalp and face swelling and severe tenderness. Swollen lymph nodes on ears and neck. High fever and headache. Emergency room visit for steroid infusion. I think it’s worth a closer look at the product and eliminate ingredients known to cause reactions.
Karin - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Ruby M.
October 1, 2021
Use to be awesome.
POSTED BY:
Ruby M.
October 1, 2021
I've used the Custom Color Set for several years and always had many compliments, even from professional hairdressers. The last few times I used it, the gray did not get covered. I left it on the roots 15 minutes longer. Has something changed in the formula? I have auburn, which fades, but it does so more quickly now.
Ruby - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Trisha L.
September 22, 2021
Dye is making my hair brittle
POSTED BY:
Trisha L.
September 22, 2021
I was very excited to try this product. I even gave it three tries in case I was mistaken or had done something wrong.
It continued to make my hair brittle and the dye washed out from my roots within days.
Trisha - We’re sorry to hear that your hair color is fading faster than you expected and changed the texture of your hair. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
MICHAEL A.
September 21, 2021
2-stars for the Staff & Process but me.....Not Happy!!!
POSTED BY:
MICHAEL A.
September 21, 2021
When I first started using the system, it worked! It worked a lot better than the off the shelf systems, As time went on, first I noticed build up on my scalp, then the the color would not last, especially the front roots. I attempted to eliminate the causes. First, gave myself a thorough scalp cleanse every week to remove the build-up. To watch the color wash along the roots on would watch how close I would let soap het to hair while cleaning my face. I woke this morning (Tuesday) after applying the color Saturday now color is missing along the roots AGAIN!... I noticed the non-full-coverage immediately after drying my hair via towel. Coverage failed in places along the front of scalp even though I thoroughly applied the color to every strand using the tools provided. There was also non-coverage in spots on both sides on the crown of head.
I think this is the end of road for me.
Thanks.
M.A.
Michael - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Jossie - We’re so sorry to hear that you were disappointed by the texture of your hair after your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sovanna S.
August 27, 2021
Hair color didn’t come through
POSTED BY:
Sovanna S.
August 27, 2021
I have naturally dark black hair and wanted a lighter brown. The color I got barely made a difference at all. My hair still looks black.
Sovanna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jackie T.
August 21, 2021
Queries roots and ends ,
POSTED BY:
Jackie T.
August 21, 2021
Queries roots and ends ,why do my ends look the same cclour?
And the rest is just the colour I wanted.
Jackie T.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kathryn A.
August 2, 2021
Leftovers exploded - red all over my bathroom - looks like a crime scene
POSTED BY:
Kathryn A.
August 2, 2021
I cannot believe I am not seeing this here as it happened to me twice (I have only used twice). I don't like to use the whole bottle since I have short hair. I mistakenly put the top back on the mixed chemicals I didn't use and staged the leftovers to throw away but before taking it to the trash heard a hissing sound in my bedroom to luckily discover it before it blew up all over (only some started seeping out on the box or else it honestly would have blown up red over my whole bedroom). Round #2 being smarter I didn't put the cap on but did place a tissue on top so it wouldn't spill. Came back to the bathroom with it exploded again all over my bathroom. Countertop and cabinet of vanity looks like a crime scene. Won't come off (not kidding, just finished bathroom reno last month). Look, I get that I didn't use the whole bottle like it says but how is this not noted anywhere in the instructions?!?!? The slightest reference may be in step #2 when it says "this is important, don't skip, lather the remaining bottle before rinsing". I thought that was for the color to hold not to avoid an explosion that permanently ruined my bathroom. Product was otherwise fine - I think it left my hair softer than your traditional box color from CVS but obvs not ever using again. How do I cancel?
Kathryn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shirley N.
July 20, 2021
Still a little red!
POSTED BY:
Shirley N.
July 20, 2021
I love the package your recieve and it makes it all so easy, however my colour is still more red ! I like ash and cooler shades of blonde but this colour still comes out draker then my hair is and with this red in it. If the colour would be correct and without the red than this is a great service !
Shirley - We’re sorry that you were unhappy with the red tones of your recent color application. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Vicki B.
July 9, 2021
Darker than expected
POSTED BY:
Vicki B.
July 9, 2021
I was expecting the color to be lighter than it was. My colorist has been amazing and worked with me right away to have this corrected on my next order so its the color i was looking for. Excellent service for sure.
Vicki - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Lynell L.
July 9, 2021
This was my first time and I have to admit I got the wrong color.I wanted a much
POSTED BY:
Lynell L.
July 9, 2021
This was my first time ordering and I really wanted a much lighter brown with red in it.i need to speak with.ce line on this How do I lighten it up?I'd rather speak with her in person.thank you
Mrs lynell Lambert
Lynell - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs based on your conversation with her. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Cassandra M.
July 7, 2021
Dull Color
POSTED BY:
Cassandra M.
July 7, 2021
I have never used a color that is supposed to be in the auburn family that is so mousy and dull! I have been coloring my hair at home for more than 20 years, using both professional and boxed color, and I have never had this experience with any hair color in the red family of colors. My hair felt like straw until I used the conditioner. I wish I would have stopped the second order from shipping because now I feel obligated to use it so that I don't waste the $30 that I spent on it. The one positive thing I can say is that my hair was really soft after using the conditioner.
Cassandra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Julie B.
July 1, 2021
Light
POSTED BY:
Julie B.
July 1, 2021
I was looking for more red than golden, other than that, it was great! Easy to follow directions, especially for a novice like me.
Julie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachael T.
June 28, 2021
What the hell?
POSTED BY:
Rachael T.
June 28, 2021
I’ve been getting color here for a while and had no issues. My hair has grown a lot so I added an extra bottle to my order and instead of blonde my hair came out bright red. I was in tears. My roots are blonde and my ends are bright red and all I can do is pray it will fade back. I can’t believe this.
Rachael - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Ashley V.
June 19, 2021
The red ends
POSTED BY:
Ashley V.
June 19, 2021
My end aren't as red as I was hoping I followed the directions as prompted and carefully and my roots are perfect by the ends turned out a similar color to the roots not sure if it's my hair or but it's soft and smells great.
Ashley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
emma D.
June 14, 2021
Colour was completely wrong!?
POSTED BY:
emma D.
June 14, 2021
I had ordered Medium Blonde Copper, but I would describe the colour Dark Blond Mahogny. Thank god I did a test first.
emma D. - We appreciate your feedback here at eSalon! We are so sorry to hear that your experience with us was not as pleasant as you expected it to be. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janet G.
June 8, 2021
Gray coverage is excellent
POSTED BY:
Janet G.
June 8, 2021
Will be able to give 5 stars when the color is perfect. The formula still has more red than I’m happy with. It’s unfair really to evaluate it now because the color was wrong when I started using ESalon but they are trying to make it right.
Janet- We are very appreciative of your feedback! After reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! Your adjusted color will begin processing July 19th.
POSTED BY:
Nina N.
June 2, 2021
greys not covered, fades fast
POSTED BY:
Nina N.
June 2, 2021
I tried the product several times, then tried an adjusted formula--it still did not cover my grey hair and faded very fast. My roots have always been much lighter than the rest of my hair since using. I have always used dark brown hair color, even before switching to this brand. I regret cannot use this brand.
Nina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
RoseyBadAss
May 26, 2021
Lost so much hair!
POSTED BY:
RoseyBadAss
May 26, 2021
The color was good,the coverage was good, but I ha e NEVER lost soooo much hair when dying my hair. I lost 2 brush-fulls in the shower & 1 more when I combed through my hair after I got out.
RoseyBadAss - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Michelle D.
May 23, 2021
Color was different than the normal color.
POSTED BY:
Michelle D.
May 23, 2021
I colored my hair and then used the light set I had been sent previously. The color seems darker than I have ever been, almost black. Then last night I used the light set for highlights and now have No highlights. I'm thinking of actually going to a salon for color.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stacy F.
May 21, 2021
Color dark, not covering grays
POSTED BY:
Stacy F.
May 21, 2021
Followed instructions, overall color darker than anticipated. Gray hairs very visiblr even after coloring.
Stacy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Emily D.
May 11, 2021
pretty good but I missed a spot
POSTED BY:
Emily D.
May 11, 2021
I just noticed today that i missed an entire area on the top of my head near the back. Anyway I have moved up my shipping date as it took 2 weeks from ordering to receiving last time and I don't want to delay my next attempt! I might enlist a friends help next time. As far as the color goes I'm pleased with it, natural looking.
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kim - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
hazal deniz A.
May 5, 2021
Even the 2. color is terrible...
POSTED BY:
hazal deniz A.
May 5, 2021
I ordered golden blonde since my hair used to be a goldeny blonde and got darker with age. My current hair color is very dark blonde/light brown. I tested the color on a small strand and my hair color did not change. eSalon was very nice and called me to send a new color, which had a 25 vol. developer instead of the previous 15 and was supposed to be lighter. I tried another piece of hair and lo and behold, my hair may have actually gotten darker. It definitely has a red tint (i would say my hair has green undertones lol) and I genuinely do not see any lightening effect. It may be that we have fundamentally different understandings of "dark blonde" but I honestly gave up trying to dye my hair and will be asking for a refund since even after sending them 8 photos we cannot just blonde my hair. I wish I could upload photos to show results...
hazal deniz A.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kimberly G.
May 4, 2021
Dark blond
POSTED BY:
Kimberly G.
May 4, 2021
I have used this product 3 times before and the color was perfect. I used this last batch (same color) and 20 minutes in I knew it was much darker than what I had used in the past. I rinsed it out but too late. It's two shades darker than before. Not sure what happened.
Kimberly G.
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Holly T.
April 6, 2021
So disappointed
POSTED BY:
Holly T.
April 6, 2021
I ordered this product mainly for the ease n natural color The first time using this product it didn’t cover the grey just turned it orange luckily I have little grey n thought I probably didn’t wait long enough so eagerly waiting for the second color I have bought new products I received my color made sure I followed the instructions exactly not only did it not color the grey but has left my hair feeling dry n straw like I have very long hair that I’m careful not to damage so I’m very disappointed would not recommend this product
Holly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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