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I finally had to write a review after using this product for over a year because I get a complement on my hair color at least once at week. Women and men alike! I've sent multiple people to eSalon's website. Thank you eSalon.
I got my hair color kit and the one developer had leaked. I was disappointed and called. The representative was wonderful. She immediately sent me a new kit out. I used it and the color was the best color I have ever had. I have I’m sold for life!! Best service and great color what else could I ask for?
Third time using my custom color and I still get compliments. I am told I am so lucky I haven't started getting the dreaded grays yet. Ooh, but I have! Everyone is shocked when I tell them my hair is colored. It can't be...it's to natural looking. Aahh. But it is 😉
my first order was good, but the color was just a little to brassy for my likes. I contacted my Colorist and we worked together to figure out what to do.
My color is 100% perfect now!! I love that it I'm able to change things up however I want, whenever I want. Best part...it covers my grey and LASTS
Five stars for the color: The shade was on point!
Five stars for the quality: My curls felt healthier and bouncier after coloring them. How is this even possible?
A million stars for the service: I wrote the wrong postcode on my shipping address (which of course delayed delivery) and they were super helpful and understanding about it.
Because of the pandemic, I went over 6 months without coloring my hair. After that time, I had 2-3 inches of gray/WHITE(!) roots. After all that time I still didn't (and don't) feel safe going back to my regular hair stylist, but I had to do SOMETHING about these roots, so I started to look for alternatives for me to color my hair safely at home.
Knowing that store-bought 'box' hair color could ruin my hair, I took a long time to decide which "more professional" product to use. After weeks of research, I decided to give eSalon a try.
I received the hair color set in the mail, but it had sit in my mailbox (late email from the post office) for over an hour, when the temperature was a record 106 degrees(!) outside. I called eSalon to ask if the chemicals were still safe to use, and they immediately sent another hair color set to me (no charge!).
Great customer service!
I am SOOO happy I used eSalon! Not only are the awful roots COMPLETELY gone, but the color eSalon created (using their initial website questionnaire + my uploaded picture + the formula my hair stylist used) was an absolutely EXACT match for what my hair stylist used to do. I was hoping for anything close, and was absolutely wowed at how good my hair color was, and how good the condition of my hair was afterward! I followed the instructions exactly (as many people recommended) and took my time, and the results were great!
I'm about to try my second color treatment - delivered to my front door! - from eSalon later this week, and I am confidently looking forward to how good it will look after my initial color treatment. I will continue with eSalon as long as I don't feel safe during this pandemic - which won't be for a very long time the way things are going now. Not only does my color look great, but eSalon maybe saved my life! since they made it so that I don't have to interact with others who might be contagious.
Thank you, eSalon...maybe for MUCH more than a great hair color!
I really liked this product. Usually, the fumes from the dye and the very perfumed shampoo and conditioner really bother my eye and nasal allergies. I didn't have this issue with this at all. Very mild smell during the coloring process and really enjoyed the light fragrance in the shampoo and conditioner. The only thing I don't like is it was hard to see what color I was getting. I spoke with the stylist about adding more golden tone to an existing shade but couldn't really see what the result would be. I would have wanted much more golden tone than what I got. Not anyone's fault really but being able to see an estimate of what your specialty color will look like ahead of ordering would be great. I told the colorist that I wanted more golden tone and she very nicely said she would fix it for next time. I just would have liked to have had the color I wanted this time. A picture might have helped me and the colorist come to the correct color decision the first coloring verses the second. I will definitely be purchasing again though.
I am absolutely no good at hair dye but the videos and the kit I received made this into an easy job and it came out very well. I loved the tone in the colour.
Love, love, love how easy it is to use! Love the color, wish it was a shade lighter, but I understand that isn't always possible with how dark my hair was before using eSalon.
love the convenience of ordering from you....but I have not gotten nor used the very last order or change in color that was made....when I get the latest order and newer mixture I will let you know how it does....thanks
I have never colored my hair, so now where I do not go to the hairdresser anymore, I can not deal with the grey i wanted something for my roots. After talking with someone there I order one color which was nice everyone liked it and I did too. But I thought I might try to go a little lighter and i did and i love it. If i can do it. Anyone can believe me...
I love my color! My original hair color is a strawberry blonde. Over the years I had my color done at a salon, but my color was never like my own. It was too blonde and when they tried to make it more red, I was not happy with it. I then went back to the color they did and my sister would constantly tell me- "That color is too blonde. It is not your color." During the pandemic, I turned to eSalon and I finally have my right color! My sister finally said, "Yes, that's your color! Plus, I find the color lasts longer and I am not having to do it as often as in the past! I think eSalon will be my color place from now on!
I hate colouring my own hair but hey this is lockdown. Colour mix similar to all home mixes but the colour was exactly what I wanted. Really very pleased.
Colour has faded very quickly but maybe due to being out in the sun more. Colour has faded to a brassy yellow which although I hate it is still better than the orange fade of both home colouring and professional colouring. Have ordered more products hopefully to combat this.
Spoke with colourist and products changed at no expense and better result. No orange.
My colorist matched me up perfectly with my dark blonde and then dark ash blonde. Both looked very natural- even more after a couple of washes. I used demi permanent. What I have to take a star for is the texture it gave to my hair- very awkward microfiber cloth like🤔 I didn’t like it. But it does become better with every wash. I will have to stop coloring my hair for now though, as I’m losing lots of hair lately and need to identify the reason for this.
For months I have been trying to get the perfect chocolate brown colour but it always came out too dark or too red. I ordered from Esalon and the colour was perfect! I have asked for more mahogany tones for my next colour but other than that my hair looks really good.
my color was super to be light auburn brown. What I got was between medium and dark brown with no auburn at all. I no longer wish to order from esalon!!
this is my second order the first was a bit too dark for me but on the second i requested a color change and it was done perfect definitely will continue to use esalon as long as the world is closed....smh. the instruction are super easy to follow, i have a lot of hair and its long they send enough product to color my entire head without feeling like will this be enough...thank you esalon.
Since my hairdresser’s shop is closed with the recent shutdown in California, tired of using drug store color that didn’t match with strong ammonia smells. So I followed the questionnaire on Madison Reed and found the perfect match, currently on auto order, so when I need to color roots again, it will arrive in the mail.
Rarely ever do I write a product review. I haven’t colored my own hair in 20 years. When I did, it always came out way to dark and “solid” with no dimension. And the bathroom always looked like a crime scene after.
I ordered e-Salon because of the pandemic. I have very stubborn gray roots. I followed directions exactly and watched the tutorial videos on how to focus on roots and pull color through. My color is GORGEOUS, my gray is covered and not lighter than the rest of my hair, which was my fear, and I still have dimension in my color. It still looks like I have fine highlights! And my bathroom doesn’t look like a crime scene. Just re-ordered. I did buy the color tools. In my opinion, that’s a must!
I had to make some adjustments to my color from the first one and the colorist did a great job matching the color I needed the second time around thank you so much u rock!
GREAT STUFF AND GRRREEEAAATTT CUSTOMER SERVICE (10 STARS OUT OF 5!)
POSTED BY:
AHS K.
August 5, 2020
I originally posted a negative review only because I guess I wasn't using it right as this awesome team at e-salon gave me a call to find out why I was unhappy, I told them that they sent me a strong formula and I think it was wrong and it would make my hair fall out. Well this nice wonderful lady walked me through the process and it wasn't wrong and it wasn't going to make my hair fall out after all. So she sent me a new order since I wasted the first order by only leaving it on my head for 10 mins thinking my hair was going to fall off, and it was sent at no charge to me!! Everything that I had originally ordered was sent again, at no charge. I am so thrilled with this company and I encourage everyone to use them and work with them if you have any concerns or reservations as the folks on the other side KNOW what they are talking about. THANK YOU AGAIN E-SALON! I WILL BE BACK! :O)
I haven’t colored my hair in quite some time, I had decided to embrace my gray hair. After a couple of years, I decided that I wasn't ready to look this old. I was nervous about whether or not this would totally cover my gray-but it did!
Initial color was too light, but I sent in my feedback and I'm really liking how the new color is turning out. I like having it shipped so I won't forget to to purchase it. The classic shampoo & conditioner provided makes my hair really shiny. My boyfriend helps with the back so the only one pair of gloves (due to COVID) is a little tough to deal with, but otherwise great experience.
I really liked the color. However, I really love how the color has since faded away over time. My hair has held the color for a long time despite being in the lake from time to time over the summer.
I've only used eSalon twice. The first time, I ordered what I thought I needed. The results were fine, but I really needed an expert to give me more advice. The second time, the colorist who helped me was awesome. She talked me through the WHY she recommended what she did. The results were good with one exception... my hair ended up MUCH darker than I expected, and my grey roots weren't covered. I followed the instructions well, so who knows what happened. That being said, I'm definitely trying the custom color set again.
I loved the color for the most part. It was a bit difficult to part my hair but I am new to this. The color was almost exactly what I wanted but needed a little more pearl to cancel out the golden tone and then something to lift up my natural highlights. Beware that the fumes are extremely strong.
I love the convenience of e-salon.
It colors great and doesn’t have the smell of other at home box colors. The only thing I struggle with is getting the grey at the “temple “ area to stay colored as long , It shows much sooner than the actual “re-color” time .
I like the color it turned out to be been trying to get the kinda auburn color without being to red and this was it,
like the shampoo & conditioner in package as well just not quite enough conditioner.
I absolutely love this hair color. Unlike others that are very popular (MR) my color doesn’t fade. The other popular one had horrible root fade after 2 weeks. It was bad. This color stays true till I need to cover my new growth. The only problem I’ve had was not receiving 2 pairs of of gloves. I only received 1 pair my last 2 orders. I would definitely recommend this product to anyone wanting great hair color
I was hopeful yet sceptical that the color would cover my misstep. There was MORE than plenty of color left in the bottle even while showering. I really enjoyed the silky feel of my hair during the color process & while rinsing it out!
The ordering process was very easy and they had a great first time deal. The coloring really started to show after a few days. My hair is dark so there wasn't too much of a difference. Unfortunately, I was allergic to the product and had to discontinue my subscription. When I called to cancel, the woman I spoke with was super helpful and when I mentioned that I had a reaction she issued a refund. She also directed to me to the ingredient list for future reference and if they can assist with giving my doctor information to just contact them.
I would highly recommend trying them not just for the product but for the service as well. One of the best customer service calls ever!
This color is indistinguishable from the color I had been getting at my high-end salon. The kit is easy to use and, once I got things right, easy to repeat for consistent results. Their service is so amazing that they should be a Harvard Business School case. I was frustrated by persistent roots the first time, sent a free replacement that got lost in the mail, re-sent a replacement with new instructions...and then everything clicked. They stuck by me throughout the learning experience and now I am returning the loyalty by recommending them to everyone I know.
My first time I had about 6” grow out and have long hair. I called and talked to the stylist that was more than happy to send an additional kit at no cost with no shipping fee. She wanted my first experience to be good so I will return for more products.
I only needed one kit. It was more than enough.
Color came out darker than expected but I know if I tell them that they will adjust it perfectly but I still have a kit at that shade so will contact them again later with changes.
Mine does fade but more to the lighter color I prefer. I does cover lots of gray hair.
Will definitely buy again.
I had a home colour disaster a couple of years ago and it has taken a while to get sorted. When lockdown started I was due a colour and missed it. Being useless at anything like this i decided to do an all over colour and root refresh on my highlighted hair. The results were slightly darker than I was hoping BUT looked so much better, really natural and my mum commented that it was the best colour she had seen on me for ages! I am hoping to go gradually lighter and reverse my historic disaster but am a convert to home colour with e-salon.
I used the products for years and then stopped. I am back because the product and help blended together really do what a grey mom wants - younger and sexier home spun hair
I colored my hair myself for years, but it was always dry and you could tell it was from a box. So I switched to going to a salon every month to get my hair back to a healthy state. And it did look great. But the pricetag of $150 a month was not so great.
With eSalon, the cost is perfect and it looks like my hair was done by a professional!
Stunning colour that I couldn't get from my average $300 salon visit
POSTED BY:
liz P.
June 24, 2020
I am completely blown away. I used to spend $300 for a cut and colour at an Aveda salon every 6 weeks, only to find that the tint would fade after one wash, and the colour was dull. They tried to make adjustments but it never improved and I had to spend almost 3 hours getting it done. Then they closed during the pandemic and my husband found esalon. He convinced me to try it and I can't believe the result! It is by far the most beautiful colour I've ever had and everyone has been asking me where I got it done! I never thought I could apply the colour myself, but it's so easy and you just can't beat the convenience of the subscription based service. Door to door service, and 35 minutes later, I'm good to go for the next 7 weeks. I'm 40 and people still ask me if I'm 35. I'll take it!
Can't recommend this service and product enough. Genius!
For some reason I made the decision to let my greys come in this year. I could no longer face the 3 hour sessions at the salon. I last saw my hair dresser in jan and she put in a ton of highlights but left my roots. Coupled with lockdown I had a good 4 inches of silver which I was cool with until I took a selfie outside and thought who the hell is that 50 year old women! (I am 42 next week). Not sure when I could next see my hairdresser I decided to give e salon a try. I must admit I got concerned when my colourist on seeing the my 50 year old selfie changed my order from median brown to dark blond . I didn’t have much hope for the results, but my greys are gone and the colour blends perfectly. I will definitely use again
All I need to worry about now is how to break up with my colorist.
POSTED BY:
Leslie T.
June 22, 2020
My hair situation is so complicated - it's long and my base color is dark brown, although it was much lighter before I had my 3 (now adult) children. I'm in my early 50s and am getting a fair # of grays now. I am in the sun and salt water every day. Try as I do to protect both my skin and hair, it's tricky. I have been going to the same colorist for decades in order to keep the natural, sun-kissed look of my 20s, and he has always warned me that I must never, never try at-home color. When the pandemic made salon visits impossible, I decided to bite the bullet and try eSalon. Based on the detailed profile and picture I sent in, the colorist assigned to my "case" suggested some tweaks to my original request,. As long as I was in for the proverbial penny, I said "sure" & sure enough, my box arrived very soon. After so many years of watching the pro at work on my head, I felt pretty confident going through the steps of coloring my roots, but I did appreciate the clear and simple instructions to safeguard my existing (and very expensive) baliage. (Loved the little sticker to put them up on my mirror so I could see!) The results are ... wow. Absolutely brilliant. I could not be happier with my base color & the way it blends with my ombre. I have so much confidence now, I am going to try touching up my highlights as well once the eSalon highlighting kit is back in stock ... and considering the money and time I just saved (I always found the hours in the salon amidst all the noise and requisite chit-chat a little tedious), I may not go back even when restrictions are lifted. Now all I have to worry about is how to break up with my (former?) colorist ... thinking of using all the $$ I save to send him a generous Venmo along with my thanks and farewells :)
After the initial dye, my hair became the most subtle red vibrant colour and I loved it... Until the two weeks were over and I had my old boring color back. I understand that red takes a long time to stick, but even with all the care I do and precautions I take, I just wished it would have stayed longer.
Amazing kit, the color were great when I had it and the customer service were absolutely incredible.
Color was a beautiful dark brown, warm rich, & shiny. However it was almost on the verge of black and since I am so fair skinned it almost made me look washed out. Otherwise, this whole experience has been amazing. I recommend to everyone!!
I really didn’t like my first color set. The color was much darker than what I requested. I asked for an adjustment to go a few shades lighter. Someone called me and went over my request and the new color is exceptional. It is exactly what I wanted. Great job esalon!
I loved the packaging, how neat to see the bottles with my name on them! I would say the ONLY downside was the smell. It was pretty strong, so make sure to have good ventilation. Other than that the product is awesome. The color came out perfectly!
I really liked everything about the kit. They give you gloves, shampoo, conditioner, brush, etc. Everything you need to get the job done. I only gave 4 stars because it was advertised as covering the gray. It did a decent job on my sides. I ended up with many silvers dispersed at the top where it was very saturated with color. I waited the time recommended. Otherwise, the color was exactly what I wanted and it shipped fairly fast!
Over all I think I like the product. I believe I would like to change the color up a bit to add more shine and vibrancy to my hair. It somewhat seems to add more dryness than some other brands I’ve used.
The flexibility of turning the plan on and off will bring me back again.
The color they sent matched my existing color very well, and it lasted about a week longer than my stylist's color. The instructions were thorough. I've never done my own color before, and with my husband's help, we did a pretty credible job. We are not good at it, and neither of us really enjoyed the process - but that's no reflection on the product!
One suggestion - one extended video that shows all the steps, rather than hunting the separate videos and watching them out of order. (For the absolute beginners.) They were good videos when we pieced them together.
With easing pandemic restrictions, I am back with my stylist - but with new independence. I'm not living at the mercy of her schedule. I know I can do this myself if I have to - and I have an eSalon package tucked away in the bathroom closet, just in case.
I had to wait almost 3 weeks because of the email that I had to send to make the right color, but really worth the wait.
Im so in love with the way the products look, waiting to try them tomorrow sunday :)
A Perfectly Matched Root Colour + Perfect Instructions!
POSTED BY:
Sheila B.
June 5, 2020
I had never dyed my hair by myself. So, during the Covid-19 pandemic, after 3 months of unattended grown roots, I finally had to give in and try to do it myself! So, I ordered various hair colours from different brands, but never got to using them as they didn't look right. Meantime, while searching on Youtube for instructional videos of how to colour one's own hair, I saw a video where the lady in it said that she was using eSalon products and described how they went about creating a colour that would match your hair colour. So, I answered a few simple questions on eSalon and sent them a Selfie asking for a colour for my roots. They very quickly created one and sent it to me. I must say that I was at first quite skeptical as to whether it would indeed match my hair colour. But to my great surprise it did so perfectly! Also, their instructions were super clear and easy to follow - that was just great! It goes without say that I will absolutely use eSalon again and highly recommend them with flying colours!
I prefer more dimension and variation of color
I highlight my hair and I used 2 different products to create the highlights.. I have been coloring my hair for years
I am 71 yrs old and I like to keep my hair highlighted between my 2 yearly salon visits.
The color arrived in a cute personalized box quickly.
The directions were easy to follow. I also used YouTube to watch others do it. Two colors (roots and length). The color came out beautiful! It is holding up and covered all the grey.
Cons- scent.
I am an African American with dreadlocks. I ordered my custom color in April, a month into sheltering in place. Although it was promoted as a do it yourself, I honestly was afraid to try it on my own at home.
Fast forward to #GeorgeFloyd weekend. I canceled my auto plan because I had not used the product yet and wasn't sure I ever would. But I still had a problem; I had not got my hair done since March. So I was desperate.
Fortunately, my stylist started doing hair at home. She reluctantly allowed me to bring my custom color and gave me every caution and hesitation she could think of. Guess what? To her surprise, she turned out loving the outcome. My color turned out nice! She had absolutely no complaints.
My stylist liked (1) the ease of application, (2) the color blend to my hair, and most importantly, (3) no ammonia odors. She loved it! As for me, it covered ALL my stubborn gray, so I like it too! She told me to use this product always going forward, no flip flopping. So, I guess I got to follow her orders. However, I don't like the auto order just yet. If I get on a routine, I may possible sign up again in the future. But for now, I'm taking my time to get comfortable eSalon. My advise is when ordering, tell eSalon EVERYTHING about your hair so they can match you the best!
Thanks Mindy!!! You did that!!! This turned out to be a pleasant online shopping experience afterall.
The color was spot on and the gray was totally covered!
POSTED BY:
Sara K.
May 30, 2020
Usually when I get my hair colored (Paul Mitchell product) my scalp itches soooo much for at least a week. Using eSalon/Madison Reed didn't make my scalp itchy at all.
Color was great but would like additional silvery/grayish tone. Knowing you can work with a colorist and be given the possibility this happening makes the product worthwhile. Lastly, hair has no chemical smell at all. Love the fact the only thing that changed is my hair color!!!!!
This was the perfect shade and did not turn brassy but actually remained cool ash brown over time. It did a fairly good job covering up the greys but I will probably try to keep the dye on for 5-10 additional minutes next time.
Although it had more red tones than I wanted, I actually like it and have been using purple shampoo and conditioner to soften it a bit. It really helped the roots look way better too!
I have found my hard-to-match red haircolor occasionally, but they always take it off the market eventually & then I have to find one all over again. The over the counter ones only last for a few washings & don't cover my gray very well. I was reluctant to do this online, but their product covered my gray, was a perfect match to my natural ginger color, made my hair shinier and lasted through more washings. I am pretty cheap & don't usually pay extra for anything, but I am sold on this. It's only a few bucks more & definitely worth it.
After my purchase Paul my colourist contacted me to request a picture. He was extremely honest and advised due to my natural root colour my roots once the colour had been applied could be warmer.
I was given 3 options and plumped for continuing with the purchase.
I am a key worker and I've been required to attend numerous meetings. I've not felt good for three weeks as my appearance is extremely important to me. I am used to having my hair professional coloured and cut every 6-8 weeks.
I was both excited and dubious about the results when my beautifully packaged colour treatment arrived.
The instructions were straight forward and easy to read before and during the treatment. Everything had been thought of a sticker to pin the instructions to the bathroom mirror, two pairs of gloves, stain remover, stain guard and even a bag to put the used bottles and equipment in.
However nothing eclipsed the results. The roots were not warmer they were fabulous blended beautifully with the rest of my hair.
I am extremely impressed and over the moon with the results. I'm just as happy to acknowledge this will save me on average £80 every 8 weeks.
A message to Paul personally. Sir you are a true artist.
Thank you so much.
I should have chosen a shade to match my hair better. I wanted to try something different and didn’t like the result (my fault). They really thought of everything when it comes to the kit! I was impressed.
I really liked the personal touches to the kit such as my name on the bottle and the addition of shampoo/ conditioner. There was plenty of product to fully cover head. I only did 4 stars because it didn’t completely cover ever grey hair and it was a little darker than I thought but when doing this yourself it is hard to determine how a color will be with your hair type. I would order again from here.
I’m not normally the type of person to do reviews, but I knew I had to after using my custom color set! I have gone to different salons hoping someone would be able to fix my hair color. (For reference I am a natural medium brown and went blonde a year ago.) I spent so much time and money trying to get my blonde hair (mostly on the mid length and ends of my hair) back to a nice dark color; however, the color never stayed and usually washed right out after the first shampoo. I figured I would try eSalon after a friend recommended it to me, and let me just say...IT IS BEYOND AMAZING!!! My colorist knew exactly what formulas my hair needed and the color is not only beautiful and even throughout, but it actually covered all of my blonde and has stayed through multiple washes! You honestly can’t beat the quality of product or the expertise of eSalon’s stylists. Well done eSalon, well done!
I really enjoyed the product. Application was relatively easy. It covers well, the color was vibrant and clean. Two small negatives, the dye was pretty smelly. I also feel like the directions were a little vague. Neither of these things would prevent me from buying it again however. Overall, you can’t beat the price.
The match is so close--when I dried it, I wondered if it had really worked, or had I done something terribly wrong? It's so identical, it's scary. It just looks better. Made a few mistakes, I'm not great at following directions, but it's very forgiving and I'll do better next time.
The color turned out great. When applied it looked very red, but turned out perfectly. My old color just looked black. The smell was bad, like pure chemicals. Hair still smells like chemicals after washing. I also have sensitive scalp and this burned while on. The place I normally buy my color from has a additive for sensitive scalps and it works great, hopefully they will be open next time I color. I will definitely buy this again, might even try highlights.
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