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Cynthia - Thank you for taking the time to send us feedback. I can see we were able to speak with you today regarding our options of speaking with a colorist for a complimentary redo and you were able to get a refund. We apologize for any unwanted results.
POSTED BY:
Sarah P.
October 17, 2016
Wrong colour
POSTED BY:
Sarah P.
October 17, 2016
Easy to use but colour seemed more red than orange this time.
Sarah - Thank you for sending us your feedback. We have forwarded your notes to your colorist and they will be in touch with you before your next order. Please let us know if we can assist you further.
POSTED BY:
Kauline H.
October 17, 2016
Did not cover the gray
POSTED BY:
Kauline H.
October 17, 2016
I do not want to use your product anymore. It did not cover the gray, was not the correct color and for the price I can pick up the color and look at it myself. DO NOT SEND ME ANYMORE.
Kauline - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
Debra - Thank you for giving us your feedback! After reviewing your account, I can see a colorist is getting in touch with you regarding a reformulation. Please let us know if there is anything else we can do.
POSTED BY:
Erin M.
October 17, 2016
Used to work better
POSTED BY:
Erin M.
October 17, 2016
It doesn't cover all the gray like it used to :(. I use it like it says, but I still see gray.
Erin - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Cathi P.
October 17, 2016
A little too red
POSTED BY:
Cathi P.
October 17, 2016
The first application of the custom color turned out ok. It was a little darker and more on the redder side than I prefer, but it looked ok. This last time I followed the instructions exactly and my roots are redder and lighter than the rest of my hair and it looks awful! I'll be wearing my hair up for a while until it's safe to try and color them again and now I'm going to have to go to a salon to fix this mess! Very unhappy with the results this time around.
Cathi - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
vicki M.
October 16, 2016
No better or worse than the product I usually buy over the counter
POSTED BY:
vicki M.
October 16, 2016
I was expecting something far superior to the product I normally use, however this product is no different.
What I didn't like was the smell and also it was virtually impossible to rinse out the shampoo and conditioner. It left my hair looking and feeling like straw and I eventually re-shampooed & conditioned my hair using my own products. The colour was quite nice though.
I also don't like the fact that I cannot delete my payment details from my account.
Vicki - Thank you for taking the time to send us a review on your experience. We apologize that your results were not totally satisfactory. Also, we were able to erase any payment details on your behalf. We will be reaching out to you shortly to see if there is anything else we could do to remedy this.
POSTED BY:
Jennifer M.
October 16, 2016
Still not covering my gray for more then 10 days
POSTED BY:
Jennifer M.
October 16, 2016
still not covering my grays for more then 10 day. I love the ease of your hair color and am willing to give it one last chance but I need to have MUCH better coverage.
Jennifer - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Vinet M.
October 16, 2016
I requested a refund
POSTED BY:
Vinet M.
October 16, 2016
If you see my profile pic, I'm not happy. My once light brown hair is reddish Brown with brassy red highlights and it did not cover grey hair. I followed instructions to the letter. Shampoo and conditioner was really good but only one application was sent.
Vinet - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Jan E.
October 16, 2016
Still too dark
POSTED BY:
Jan E.
October 16, 2016
Color is still too dark Looks a bit brassy this time
Jan - We are sorry that your hair color turned out darker and brassier than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Kandra B.
October 15, 2016
Unhappy
POSTED BY:
Kandra B.
October 15, 2016
I am not pleased with this product at all! Within a couple of days, my hair started turning a rustic brown around my face and temples. I have never experienced this before when I have used store brand colors, or when I had it done professionally. Thank you, but no thank you!! I will stick to the store brands!!
Kandra - Thank you for giving us feedback on your hair color experience. We apologize you are having a negative experience and would love the chance to make it up to you with a complimentary reformulation. We have added a credit to your account and will be reaching out to you!
POSTED BY:
Donna A.
October 14, 2016
Wasn't the color I wanted
POSTED BY:
Donna A.
October 14, 2016
I don't what went wrong but it was a lot darker then then light blonde. Maybe they read light brown because that's the color I ended up with. Otherwise, my hair was more health and shiny. Was happy with that. Now I'm turning gray and decided to try once again to give this a go. Hopefully they will get the BLONDE color correct.
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Janice - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Janine H.
October 14, 2016
Help!!!
POSTED BY:
Janine H.
October 14, 2016
Concerned that grey @ both temples not colored, I had requested the color to be lighter to kind of blend in with any uncolored Grey's, and was told next order my color will go lighter. Keeping fingers crossed.
Janine - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Mona
October 14, 2016
Unhappy
POSTED BY:
Mona
October 14, 2016
Received in a box & the bottle leaked open. It was all over in the box. The box got dyed with my hair color.
Mona - We're sorry to hear that your order arrived damaged. We are currently processing a complimentary replacement order for you and have reached out with further details.
Adrian- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Sheryl C.
October 13, 2016
Great product for the cost!
POSTED BY:
Sheryl C.
October 13, 2016
I received my custom color in the mail today and followed the directions to touch up my roots. My last color was at a salon and this color blended perfectly! The only negative I can say is that it did not color the gray along my hairline (by the ears and nape of the neck) as well as I would have liked. It did, however, cover perfectly every where else!
Sheryl - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We're happy to hear the color blended perfectly! We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Linda H.
October 12, 2016
Color
POSTED BY:
Linda H.
October 12, 2016
Mine is too red
I think it's 20 v. Need a more natural brown/ gold/ red combo. Bought light golden brown by Loreal at the drugstore last time to tone down the red. I still have your last shipment.
Linda - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Tiffany M.
October 12, 2016
Product great wrong color
POSTED BY:
Tiffany M.
October 12, 2016
I wanted purple hair with a little brown showing. My hair is just dark brown with very little purple. Very disappointed in the color. Love the company though.
Tiffany- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Brenda O.
October 12, 2016
2nd Time Around
POSTED BY:
Brenda O.
October 12, 2016
found time to apply my color after receiving it weeks ago. This is my second time using color from eSalon and I'm still not satisfied. I follow the instructions closely with the exception of a few minutes due to having long thick hair. After I was done washing/ rinsing out the color it feels sticky and strands clump together. This is what happened the first time. I won't be ordering again. I was hoping the first time was just a fluke but not so for me.
Brenda - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience.
POSTED BY:
Diane B.
October 11, 2016
Hair
POSTED BY:
Diane B.
October 11, 2016
The color was too dark. Cancel this account and do not send any more. thank you
Diane - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Melissa B.
October 11, 2016
Love color, hate feel
POSTED BY:
Melissa B.
October 11, 2016
I love the color but it was very difficult to get out of my hair and my hair feels chunky and hard to comb through. My hair is very thick so may be due to that.
Melissa - We’re sorry that your recent hair color left your hair feeling waxy or greasy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further.
POSTED BY:
Amy D.
October 11, 2016
Latest root color was too orange!
POSTED BY:
Amy D.
October 11, 2016
I know we lightened the root coverage, but now am thinking it has to go darker again. Maybe back to the original. So it will be darker for the first few days and then fade into brown vs. being orange. Orange was scary!!!! Thank you!
Amy - We're sorry that your most recent order turned out too orange. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
Bobbie - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Charlotte P.
October 11, 2016
It was a good color, but...
POSTED BY:
Charlotte P.
October 11, 2016
It only lasted about 2 weeks and BAM my greys were back to haunt me. I'm hoping with my input this next time will be better, but if not it's back to the overpriced salon I go. Or box color *ew*
Charlotte - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Carol R.
October 11, 2016
First time user
POSTED BY:
Carol R.
October 11, 2016
The color was good but just made my hair all darker. I was hoping that some natural highlights would stay. I was really wanting some red which usually happens when I use brown/blonde (medium golden brown)
If I put red hightlights in what color would help them stay?
Carol - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Denise M.
October 10, 2016
Bland color
POSTED BY:
Denise M.
October 10, 2016
Lacks depth and dimension. Never got the red I wanted, always had to buy OTC red to recolor. Disappointed.
Denise - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Rebecca H.
October 10, 2016
I am very dissappointed.
POSTED BY:
Rebecca H.
October 10, 2016
My hair was blond with dark roots and many grays in my roots. I chose a copper color that was vibrant and bright, and I somehow ended up with a dull dark auburn that never fully covered my gray's and is a very flat and dull color. I wanted a color that was vibrant and shiny, bringing color and light to my face and one that was great for the fall, this truly missed the mark I'm disappointed.
Rebecca - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Carmen - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Rebecca C.
October 8, 2016
Disappointed
POSTED BY:
Rebecca C.
October 8, 2016
The color was good but not lasting. The worst problem I had was it was to strong with ammonia.... my scalp broke out in a rash and even though I washed it off of my ears they were burnt by the solution. I'm sorry I can no longer use your products. It is just too strong for my skin.
Rebecca - We’re so sorry to hear that your eyes and scalp were irritated during your application. When coloring hair, one of our safety recommendations referenced in our Product Safety & Usage guide (included with every hair color order) is to remove contact lenses before applying the color. However, if you must wear contact lenses and any product gets into your eyes, we advise removing your lenses before rinsing them. We hope the irritation is not persistent. If it is, please seek medical attention.
POSTED BY:
Kim T.
October 7, 2016
Hair feels terrible after use
POSTED BY:
Kim T.
October 7, 2016
Love the color but it leaves a residue in my hair. Had to use a clarifying shampoo 3 times before my hair felt normal. The fumes also burn my eyes while coloring. Probably will cancel my next order and go back to over the counter color.
Kim - We’re truly sorry to hear that you were unhappy with your color and experienced hard to remove leftover color residue. When you initially informed us of your reaction and dissatisfaction regarding your color, we refunded you for your most recent color. Again, we apologize that you were unhappy with your experience.
POSTED BY:
SUE H.
October 7, 2016
my hair ended up black, not the red-ish I requested
POSTED BY:
SUE H.
October 7, 2016
followed directions, every step. my hair ended up black and I had to have a salon fix it for me as I was getting ready for a wedding/vacation and did not want black hair.
Sue - We're truly sorry to hear that your hair color turned out darker than you expected. Since you were unhappy with your results, we have refunded you for your color, per our Satisfaction Guarantee. We would love to discuss how we can improve your eSalon experience, so we will be reaching out to you shortly to assist you further.
POSTED BY:
Cynthia G.
October 7, 2016
Color didn't cover all gray
POSTED BY:
Cynthia G.
October 7, 2016
I followed the directions, left it on a little longer and it did not cover all the gray as I had hoped.
Cynthia - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Cyndi R.
October 6, 2016
Not Happy
POSTED BY:
Cyndi R.
October 6, 2016
Color may have worked well if I had not had to wash my hair 3 times to get all the oil out of it after I colored. What on earth was in it to do that. My hair felt weighted down and the shampoo you provided (& that I bought a bottle of) didn't do a thing to get the grease out after two shampoos. Had to use my Nexium shampoo the 3rd time to feel like my hair was clean. By that time, grey was showing around my hairline. Don't want to do this again and your shampoo & conditioner that I bought might work on short hair that is washed every day, but that is not my case.
Cyndi - We’re sorry that your recent hair color left your hair feeling weighed down and difficult to wash out. This feeling is most likely caused by residual color still coating your hair and/or scalp. To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp. Again, we apologize for this inconvenience. Please let us know if we can assist you further.
POSTED BY:
Lois M.
October 6, 2016
Messy
POSTED BY:
Lois M.
October 6, 2016
I really liked the medium blonde color and the condition of my hair afterwards. However, it was so messy to use. The solution ran down my face, and the timing was much longer than my previous hair color. I am going back to my drugstore brand which is cheaper, thicker, and takes less time.
Lois - Thank you for your feedback. We apologize for the disappointing experience you had with our hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Anita P.
October 6, 2016
The coloring is never the same
POSTED BY:
Anita P.
October 6, 2016
I'm getting so frustrated, I've never changed the color and every month I'm always surprised at what I get. This month it's dark again, last month I was a blond. Go figure.
Anita - Because you felt our Hair Color didn't provide the consistent results you expected, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Tara W.
October 6, 2016
Hate this product
POSTED BY:
Tara W.
October 6, 2016
I have 2 unopened boxes and a 3rd on the eay!! A waste of $75!!! I ask that NO RED tones be used. I am a dark blonde. It had lots of red . I have tried to cancel the product and it just keeps coming!!! CANCEL MY ORDER!!!
Tara - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kathi G.
October 6, 2016
Color has changed
POSTED BY:
Kathi G.
October 6, 2016
First time I loved it. Second time I decided I needed to double my order. Third time the color seemed much redder. Still like the service and product. I'm just not sure the color is consistent.
Kathi - While we're glad that you're enjoying our product and service, we're sorry you feel the color is inconsistent. We see that your most recent order contained a bottle of Color Enhancing Gloss designed to revive and refresh the red tones on the length of your hair. Moving forward, if the gloss is included with your future orders, you should see the color become more consistent overtime.
POSTED BY:
virginia B.
October 6, 2016
color came out just fine
POSTED BY:
virginia B.
October 6, 2016
coloring was not a problem it lasted no longer than the brand i was using before i order. i even let it stayed longer .. but no on rooted area last same 3 weeks same as my old one. yours is better for the hair .but i was going for lasting effect.
Virginia - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Karla
October 5, 2016
Not pleased
POSTED BY:
Karla
October 5, 2016
Unfortunately, the product dried my hair. The color was not what I expected and did not cover all my gray.
Karla - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen H.
October 5, 2016
First time trying the product
POSTED BY:
Karen H.
October 5, 2016
It was easy enough to apply, but the color match was off. For some reason this seemed to be a little darker and have a hint of red in it. It covered the roots great, but I was disappointed in the color match. I even sent in a few pictures.
Karen- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan R.
October 5, 2016
Love the color
POSTED BY:
Susan R.
October 5, 2016
But my hair felt like straw.... will not be getting this anymore.
Susan - We’re sorry that your hair felt like straw after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Chrishawn T.
October 5, 2016
Custom Hair Color
POSTED BY:
Chrishawn T.
October 5, 2016
The color I still too dark. Also not much gray hair coverage.
Chrishawn - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Darlene G.
October 4, 2016
So so
POSTED BY:
Darlene G.
October 4, 2016
I'm 50% grey, I ordered this thinking it would be a better product when I couldnt get to the salon over the drug store. Unfortunately I have been on my third box thinking it would get better. It has left my grays shinny and exposed, and the color fades very quickly/ Not to mention the quality of my hair is degraded and rough.This was sadly disappointing, I really wanted this to work out.
Darlene - We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Kwan W.
October 4, 2016
Wrong color
POSTED BY:
Kwan W.
October 4, 2016
Was sent same color (brown- mahogany) after request new color (brown-ash). Now my salon color has old color roots. Fancy....
Kwan - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Mina C.
October 3, 2016
Expectations
POSTED BY:
Mina C.
October 3, 2016
Hello, I'm writing this to review my first use of the color i ordered.
I didn't expect a huge difference because my hair is already black with very little brown tones. I wanted a more blue tint. The color that was sent was soft black with blue. I tried one bottle, an there was no significant change. It did make my hair shiny though.
I really wanted the blue tint to be more prominent. I have watched youtube videos of young ladies with the desired color i want. Their blue tint came out more even starting with dark hair already.
Mina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Christina W.
October 3, 2016
Not what I wanted!
POSTED BY:
Christina W.
October 3, 2016
Not at all the color I described or wanted. Came out sooooo much darker!
Christina - We apologize that your color formulation came out darker than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Jane L.
October 3, 2016
No where near the color I requested.
POSTED BY:
Jane L.
October 3, 2016
Disappointed they didnt e-mail me a pic of the color they were sending before they sent it out so I could have cancelled the order. Plus there wasn't enough color to do my whole head and I had to run into town and get over the counter to fix and adjust color.
Jane - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Bobbie M.
October 3, 2016
I was not impressed.
POSTED BY:
Bobbie M.
October 3, 2016
I was not impressed. My hair is DULL. Frizzy. It was not like this before. Delete ALL my information from your data base please. I have tried to do so myself and your system will not allow me to remove my information. Thanks.
Bobbie- Thank you for your feedback. We apologize for the disappointing experience you had with our Made for You Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Upon reviewing your profile, we see we were able to help you. We hope to continue helping you find hair perfection!
POSTED BY:
Christina P.
October 3, 2016
This color was not for me.
POSTED BY:
Christina P.
October 3, 2016
I was disappointed because this was my first attempt at using eSalon. The service was great, the website is awesome, and I was really looking forward to it. However, the color that was formulated for me did not change my natural color at all, even though the eSalon rep that created it for me even changed my original order because they thought it would be better than the shade I picked.
Christina - We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Cristina C.
October 2, 2016
didnt like the color
POSTED BY:
Cristina C.
October 2, 2016
The color was too dark, I wanted it lighter with much more hint of copper tone
Cristina - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Deborah R.
October 2, 2016
Not good enough
POSTED BY:
Deborah R.
October 2, 2016
The gray was back in the roots in two weeks. I'm not please with the results.
Deborah- We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Carolyne - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Marie I.
October 1, 2016
Not satisfied
POSTED BY:
Marie I.
October 1, 2016
Sure the hair color left my hair softer and shiny than box, but my whole purpose is to not have to dye my hair as often. This product didn't even last as long as the cheap box product I buy. It barely lasted a week in a half. Not good unhappy
Marie - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Karen C.
September 30, 2016
Colour fades
POSTED BY:
Karen C.
September 30, 2016
Love the colour but it isn't permanent it fades but so does every hair dye I've ever used. Will need both bottles everytime
Karen - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Jeana M.
September 30, 2016
First time user
POSTED BY:
Jeana M.
September 30, 2016
I was hopeful. I did like the two different bottles for roots/bottom. I also liked the color but it did not cover my gray hairs, which was my main goal.
Jeana - We’re sorry to hear that your grays were not completely covered. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Trisha G.
September 30, 2016
Color
POSTED BY:
Trisha G.
September 30, 2016
Color didn't cover grays completely this time it was disappointing. This was the 3rd order I have I believe and all of them have been great as far as the end result except this last one. Left it on a little longer by accident but expected the same great result as always but sadly for some reason it didn't do the job this time.
Trisha - We apologize your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Lisa M.
September 30, 2016
Review
POSTED BY:
Lisa M.
September 30, 2016
Love the color, but this last order didn't stay in my hair as long as the others have.
Lisa - We're sorry to hear that you were unhappy with the results of the product. You'll be happy to know that one great benefit to our services is that you can make adjustments to your upcoming order at eSalon. We look forward to delighting you in the future!
POSTED BY:
Yvonne J.
September 30, 2016
COLOR DIDN'T LAST
POSTED BY:
Yvonne J.
September 30, 2016
I PURCHASED THIS PRODUCT ON 8-26-2016, GOT THE COLOR DAYS LATER AND TRIED IT. THE COLOR DID NOT LAST AT ALL I STARTED SEEING HINTS OF GRAY AFTER 2.5 WEEKS (TODAY IS 9-30-26), AND COLOR WAS SUPPOSE TO LAST WAY LONGER. I WOULD NOT PURCHASE THIS PRODUCT AGAIN.
Yvonne- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Deborah W.
September 30, 2016
Color was awful
POSTED BY:
Deborah W.
September 30, 2016
I am an ash blonde. I put in my notes that my face has a red hue to it so I didn't want anything that would make my hair brassy.
Well I tried it, it just didn't work for me.
Deborah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Yvonne S.
September 30, 2016
Horrible match
POSTED BY:
Yvonne S.
September 30, 2016
Look like Ozzy Osbourne wife. Horrible. Awful disgusted. Never want another product. Cancel all future orders!!!!!😥😥😥😥😥😔😔😔😔
Yvonne - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Div K.
September 29, 2016
Really bad impact on my hair
POSTED BY:
Div K.
September 29, 2016
This color was too strong or something as I suffered from serious hair fall after it within the week. I'd like to stop this service & request my money back please!
Div - We apologize that the color had an adverse reaction to your hair. We were able to refund you immediately and wish you an easy recovery. We will be sending you an ingredients list to perhaps look over with a physician to avoid a reoccurring incident with any other color lines.
POSTED BY:
Ms.Lou Y.
September 29, 2016
Hair Color
POSTED BY:
Ms.Lou Y.
September 29, 2016
The very 1st time I got my eSalon, I really liked it alot! The 2nd time, though it was the same color, it just didn't seem the same. It was too dark! Plus my gray hair comes back way to soon... The suggestions you gave me from the last time we spoke, I already do and have done for years. Such as, using shampoo & conditioner specifically for colored hair.... Now I find myself wanting my hair lightened up, which will be hard to do.
Ms. Lou - While we're glad that you enjoyed your first 2 color orders, we're sorry that your most recent order came out too dark and didn't provide the coverage you expected. We've reached out to you to discuss how we can adjust your upcoming order to help provide the results you're looking for. We hope to hear from you soon.
POSTED BY:
Kristy A.
September 29, 2016
My hair turned the color of a gold bar
POSTED BY:
Kristy A.
September 29, 2016
Brassy! Gold! Yellow! BRIGHT brassy gold. UGH!!!!! Not a smidge of the ash blonde I requested. Had to make an emergency trip to the hair salon to try to undo. This program is not for me. I'll continue to leave it to the professionals.
Kristy - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Karen H.
September 29, 2016
Excited to try but disappointed
POSTED BY:
Karen H.
September 29, 2016
This product wasn't any better than what I could get In a store. Please cancel my auto ship.
Karen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
Susan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
terri O.
September 28, 2016
Seemed different
POSTED BY:
terri O.
September 28, 2016
I used eSalon color 3 times. The first 2 times seemed exceptionally better than what I had used before. However, the last time was exceptionally worse! It was much more brassy, although I didn't change the color...
Terri - We're sorry that your most recent color order turned out brassier than you expected. Upon reviewing your profile, we see that a non-expiring complimentary hair color credit was added to your account, per our Satisfaction Guarantee. If you decide to try again in the future, your colorist will review your comments and make any necessary adjustments to prevent brassiness. We hope to hear from you soon.
POSTED BY:
Judy J.
September 28, 2016
OMG Red
POSTED BY:
Judy J.
September 28, 2016
Surprise I'm a clown. Way too orange. I know changes were based on my feed back but it was a mistake. How can I tone it down NOW? Can't go anywhere like this
Judy - We’re truly sorry to hear that your color turned out much more red than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to tone down the red. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to hear from you soon.
POSTED BY:
Lela H.
September 28, 2016
Too dark
POSTED BY:
Lela H.
September 28, 2016
I love your products, but the combination color was a bit too dark for what I was looking for. I wanted a color more of a brighter but lighter red as I already have red hair. The color that you made up is a deep red.
Lela - We're sorry that your color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order and reached out with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Miranda K.
September 28, 2016
Not enough!
POSTED BY:
Miranda K.
September 28, 2016
One Bottle was not enough for my thick and long hair!
Miranda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Frederica B.
September 28, 2016
Custom Hair Color
POSTED BY:
Frederica B.
September 28, 2016
I put this color on my hair and I had a reaction to it. I guess all color is not for everyone.
Frederica - Thank you so much for your feedback. We were able to refund you immediately and unsubscribe you from future orders. We are sorry you experienced an allergic reaction. On behalf of eSalon, we wish you an easy recovery.
POSTED BY:
Grace M.
September 27, 2016
Color didn't keep - roots started showing again after 3 weeks.
POSTED BY:
Grace M.
September 27, 2016
Never had an issue with coloring hair at home from the over the counter hair Dyes. this is the 1st time I was not happy with the results after 3 weeks. most hair dyes at home, my roots start to show after 60-75 days. That's too bad, was hoping I found a great product.
Grace - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
lynn F.
September 26, 2016
not like I asked
POSTED BY:
lynn F.
September 26, 2016
In the beginning it was great and then Jennifer changed my color on me. Ive asked for the same color the entire time and for some reason instead of the Dark Mohagony have been getting RED. Im sorry, I DO NOT like RED. I have had to go to Sally's Beauty supply to purchase a darker red to fix what I purchased from you twice now. This is why I have canceled my account once and for all. Im not betting on a third time.
Lynn - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Susan W.
September 26, 2016
color not for me
POSTED BY:
Susan W.
September 26, 2016
unfortunately, the color was too dark and had too much of a red tone in it. My hair tends to pull red as the color washes out, was not pleased with the product at all. Waited 48 hours, then recolored my hair with a shade from a store bought product that was the lightest that they had....and it lightened my hair well enough that I wasn't embarrassed to walk around in public.
Susan - We apologize that your color formulation came out darker and more red than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
MARIA T.
September 25, 2016
color
POSTED BY:
MARIA T.
September 25, 2016
First time stained my grey hair. Second time didn't
Maria - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Ocie J.
September 25, 2016
Color okay but didn't cover grey.
POSTED BY:
Ocie J.
September 25, 2016
I'm so disappointed. Really thought this would be perfect and the color was okay for ordering online but man it does not cover greys. And the worse part is most dye will at least cover and then wash off to expose quickly but this didn't even do that.
Ocie - Thank you for your feedback! I can see we reached out to you regarding a complimentary reformulation with one of our colorists. We would be happy to send you better gray coverage so please let us know if there is anything else we could do to assist you.
POSTED BY:
Nicole R.
September 25, 2016
Great Idea
POSTED BY:
Nicole R.
September 25, 2016
I love the idea of esalon, but was a little disappointed in the way my color turned out. Not sure if I will order again or not :/
Nicole- We apologize that your color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color to better suit your needs. So we have credited your account for one complimentary hair color order. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. Again, we’re sorry that you were unhappy with your experience and look forward to crafting your custom reformulation.
POSTED BY:
Amy F.
September 24, 2016
Not satisfied
POSTED BY:
Amy F.
September 24, 2016
The color fell out and didn't actually cover my Gray's
We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Natasha H.
September 24, 2016
color
POSTED BY:
Natasha H.
September 24, 2016
Wasn't happy with the color. Not a bright as I was hoping for.
Natasha - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Tina B.
September 24, 2016
Hair color
POSTED BY:
Tina B.
September 24, 2016
The color I got last time was too red or just the wrong shade of red. It was like Ragedy Ann red. this was the only time I wasn't happy with the color. I have been happy with all of the previous orders.
Tina - We’re sorry that your hair color came out uneven. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation formulated to even out your color as well as an additional credit. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
amy L.
September 24, 2016
Color great but the last 2x times hair was extremely gummy! WHAT HAPPENED??
POSTED BY:
amy L.
September 24, 2016
Took multiple washings after coloring to get the gumminess out of my hair! Color is good. I have used esalons several other times but the last 2X (May & Sept) the gumminess has been terrible! In the past I have recommended esalons but at this point, I am unable to do so.
Amy - We’re sorry that your recent hair color left your hair feeling gummy. This feeling is most likely caused by residual color still coating your hair and/or scalp.To avoid this from happening in the future, we recommend massaging the color at your scalp prior to rinsing. This will help loosen residual color and prevent staining on the scalp.Again, we apologize for this inconvenience.
POSTED BY:
PATRICIA M.
September 23, 2016
Waxy feeling to my hair
POSTED BY:
PATRICIA M.
September 23, 2016
This time, after using the cream rinse, my hair had a wax feeling. I had to shampoo my hair 3 times to get it the wax out of my hair, which of course has dulled the color. Unsure if I will purchase again
Patricia - We’re sorry that you were unsatisfied wit your custom color and that it left your hair feeling waxy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Deby B.
September 23, 2016
root touch up color
POSTED BY:
Deby B.
September 23, 2016
I have a problem with the root touch up color that was made for me. it is NOT the color I wanted. I asked for a revision of more blondish brown not more red and now my color isn't even close to the original color you made me.
I know its hard to do a revision and I understand that. Together we will find the right color for me.
Deby - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stacey L.
September 23, 2016
Color off
POSTED BY:
Stacey L.
September 23, 2016
Not sure what change with the last color but it had a purple tint to it for the first several days until I washed most out. Now the color is what I had the last time that I liked.
Stacey - Thank you for taking the time to review your color. We went ahead and contacted your colorist to alter your formula to better suit your needs. Please let us know if there is anything else we can do to help!
POSTED BY:
Carina C.
September 23, 2016
To dark
POSTED BY:
Carina C.
September 23, 2016
I wanted a color that was natural with hints of golden but got straight dark dark brown! Don't like it all
Carina - We are sorry to hear that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied by your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Janelle B.
September 23, 2016
Hard to find
POSTED BY:
Janelle B.
September 23, 2016
I'm not complaining about the consistency of the color. And it certainly doesn't damage my hair. It's my inconsistency that is giving my stylist problems!! But I know with how patient she is, it will get right where I want it to be!
Janelle - Thank you for writing a review! After looking at your account, it seems your color has been updated to best suit your needs. Let us know if there is anything else we could do to help.
POSTED BY:
Lisa Y.
September 23, 2016
feel ripped off!
POSTED BY:
Lisa Y.
September 23, 2016
half of everything almost double price! was nice but not that nice. totally quit coloring my hair!
Lisa - We're sorry to hear that you were dissatisfied with the price of your color. Your first order when signing up for Auto Delivery was 50% off, and you still received the 20% discount for being on the Auto Delivery. It also seems that we sent you a root touch up kit rather than a full color kit for your second color, we apologize if this was not what you were seeking. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
.
September 23, 2016
Canceled Account but see it is still online
POSTED BY:
.
September 23, 2016
Due to mistake ended up changing auto-ship date and received a bottle early because eSalon refused to make it right. After canceling my account via phone, I checked a month later and was able to log in, and to my horror, I found it was NOT canceled! Shame on eSalon!! Cancel my account now!!!
Thank you for taking the time to review us. Upon reviewing the account, we can see it was indeed cancelled and we were able to clear up any confusion. Please let us know if you have any further concerns.
POSTED BY:
Kay D.
September 22, 2016
Did not Color
POSTED BY:
Kay D.
September 22, 2016
I mixed and left on hair for 30 min.It didn't color the gray.It turned it a reddish color.I didn't like it at all.Will never use again.
Kay - We’re sorry that you were unhappy with the color result.. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Diane U.
September 22, 2016
do not send any more until you fix the problems
POSTED BY:
Diane U.
September 22, 2016
too brassy, not enough coverage for gray, needs to be lighter blonde.
Diane - Thank you for the review. We went ahead and contacted your colorist regarding your concerns and added a credit so your next order is on us! Please let us know if there is anything else we can do to assist you.
POSTED BY:
Shirley N.
September 22, 2016
Hair color
POSTED BY:
Shirley N.
September 22, 2016
It seemed darker than before and I'd asked for some red highlights added. I didn't see any.
Shirley - Thank you for taking the time to review us. At this time, we do not have a highlight option available but this is something we are looking into! I also see that your colorist has successfully reformulated your color to better suit you. We apologize for the inconvenience.
POSTED BY:
Gina W.
September 21, 2016
Not a good experience
POSTED BY:
Gina W.
September 21, 2016
Probably the drippiest, messiest, most frustrating dye I've ever used. Color is way darker than what was pictured or what I anticipated. Color is also completely flat. There is no dimension or highlight to it. It looks like I'm wearing a black, curly, wool hat all the time. I've been using the Heart Lock It shampoo as well, and even after 4 washes, the shampoo is still pulling dye out of my hair. My hair also feels terrible. Very dry, frizzy, and lifeless. Did it cover gray? Absolutely. But at what cost? So disappointed.
Gina - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Mary S.
September 21, 2016
Sorry to say, it didn't cover my grey hair.
POSTED BY:
Mary S.
September 21, 2016
I was so hoping that this color would work but it didn't cover my grey. Very disappointed.
Mary - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jodi P.
September 20, 2016
Did not like the texture.
POSTED BY:
Jodi P.
September 20, 2016
The color was fine, but it made my hair feel course. Even with the extra conditioer that I purchased.
Jodi - We’re sorry that your hair felt coarse after your color application. Our records show we refunded you for your last order since you have expressed that you were unsatisfied with our product, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Lisa G.
September 19, 2016
Not enough product.
POSTED BY:
Lisa G.
September 19, 2016
The color was ok. It wasn't enough product. I had to add another product to it to stretch it. Be aware. eSalon says you're in control. I do not understand how because you cannot cancel online.
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Jody C.
September 19, 2016
Stubborn grays!!
POSTED BY:
Jody C.
September 19, 2016
I like the color, but it does seem a bit darker than last time...is that possible? Also, after the 2nd washing, it seems my grays are showing through more than they did with my 1st purchase. Was my formula modified at all from the 1st time? Thank you, Jody
Jody - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Cheryl B.
September 19, 2016
Disappointing
POSTED BY:
Cheryl B.
September 19, 2016
I followed directions to the letter and must say I was disappointed by the results this time. My gray hair was covered but so was the rest of my hair which turned darker. The feel of my hair was coarse and very unmanageable. It's growing out and getting better since I trimmed it. Don't think I'll try that again. To be fair, my previous experiences were great.
Cheryl - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Beth G.
September 19, 2016
My color came out very un even and platinum on top.
Beth- We apologize that you were disappointed by the gray coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Sue H.
September 19, 2016
Initially looks good but..................
POSTED BY:
Sue H.
September 19, 2016
The packaging, extra etc are all pretty good although the color it's self is very expensive.
After 3 days the roots at the front of my head had come through. This does not happen with a Nice & Easy product costing a third of the price
Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
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