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Carol- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
POSTED BY:
Sheila E.
February 25, 2017
Terrible to get out
POSTED BY:
Sheila E.
February 25, 2017
Took 3 showers until I ran out of hot water just to get it all out. That's with a high capacity water heater!
Sheila- We’re sorry that you had a difficult time rinsing the color out of your hair. Since you were unhappy with your results, we have reached out to you to discuss your hair care needs and how we can best assist you, per our Satisfaction Guarantee.
POSTED BY:
Wendy N.
February 25, 2017
It was ok.
POSTED BY:
Wendy N.
February 25, 2017
It was ok but I found the colour very flat, there were no different tones as I have found when I have used another colour.
Wendy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Sandi- We’re sorry that your recent order did not provide the best gray coverage. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Salma R.
February 24, 2017
Couldnt see color on hair
POSTED BY:
Salma R.
February 24, 2017
I didnt achieve the color I wanted first time and it was hard to wash off. It leaves a very greasy residue, so make sure to wash of properly and in accordance to the instructions. Going to try again though.
Salma- We’re sorry that you were unsatisfied with the results of your custom color the first time and that it was hard to rinse. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
penny S.
February 24, 2017
bad hair color
POSTED BY:
penny S.
February 24, 2017
it turned out real dark almost black, not happy with it at all/
Penny - We’re sorry that you were unhappy with the color results after adjustments were made based on your feedback. Since the color did not turn out the way you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were not 100% satisfied with your experience.
POSTED BY:
Jane P.
February 24, 2017
NOT HAPPY!
POSTED BY:
Jane P.
February 24, 2017
I used the ends colour for the first time and it's fiddly and pointless. Hair didn't look a nice colour and had to go over it with a semi-permanent colour as I was so disappointed. Just want one bottle of colour next time thanks.
Jane- We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Lisa T.
February 24, 2017
Rating
POSTED BY:
Lisa T.
February 24, 2017
The color was a nice shade with highlights that I wanted. The only issue I have is that it doesn't cover the gray as I would like it too or what was stated. This is my 3rd time and I follow instructions as stated.
Lisa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sonja M.
February 24, 2017
Hair color
POSTED BY:
Sonja M.
February 24, 2017
I was not very impressed with your hair color. It made my hair dry. It did not cover that well either. I want to cancel my orders from here on out. I tried your product and I'm not happy with it.
Sonja- Thank you for sharing your feedback . We apologize that your color formulation did not provide adequate coverage and made your hair feel dry. We have reviewed your account and see that we have received your feedback and cancelled your service and refunded your recent order. Again, we’re sorry that you were unhappy with your results.
POSTED BY:
Tina V.
February 24, 2017
not good grey coverage
POSTED BY:
Tina V.
February 24, 2017
Only took a few days for color to wear off certain strands, and now they're fully gray
Tina- We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs.
Kim-We're sorry that your most recent color order did not provide adequate gray coverage. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
MELISSA H.
February 24, 2017
Color is still too dark
POSTED BY:
MELISSA H.
February 24, 2017
I love the tones but it is a shade to two too dark.
Melissa- We’re sorry that you were not completely satisfied with the results of your color. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
sarah m B.
February 24, 2017
liked the quickness
POSTED BY:
sarah m B.
February 24, 2017
I liked how quickly the process was but the blend was far too dark. Perhaps i overestimated the amount of mahogany placed in my color. I followed the directions to the letter yet my hair came out close to black as opposed to having some golden and red highlights. I may come back and try again when i return to the states. I really like the concept.
Sarah- We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Veronica - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
larisa M.
February 23, 2017
Feels like glue when you start rinsing it
POSTED BY:
larisa M.
February 23, 2017
When I got in a shower to rinse the color, it felt as if I applied glue to my head. it was sticky and I could feel it on my scalp. I used many different store colors, but none felt like that. Color looks good, but I dont want to live through another "glue" experience.
Larisa - We’re sorry that your hair felt like glue after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
kathy J.
February 23, 2017
Wish the color lasted Longer
POSTED BY:
kathy J.
February 23, 2017
I'm not happy with the color fading after just 2 weeks.
Kathy - We’re sorry that your hair color did not provide the coverage you expected. We have reviewed your account and see that your colorist has received your feedback and, per our Satisfaction Guarantee, processed a complimentary reformulation designed to better suit your needs. Again, we are sorry that you were unhappy with your color results and hope to receive your feedback on your reformulation soon.
POSTED BY:
Robin Y.
February 23, 2017
Not Bad but Not For Me
POSTED BY:
Robin Y.
February 23, 2017
It's everything thing to color your hair., I like the kit.
Sorry to say but it didn't cover the gray, plus I would going lighter
It also dried my scalp and flaky. Will not use again.
Robin- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Michelle W.
February 23, 2017
Wrong colour sent
POSTED BY:
Michelle W.
February 23, 2017
I amended my order and still had my old colour sent, this is the reason I stopped shopping with eSalon in the first place😏 I'd heard lots of good about them from friends, maybe I'm unlucky haha
Michelle- We’re sorry that you were were sent your old color. We see that your colorist reviewed your comments and sent a complimentary adjusted replacement formulation to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Shelley B.
February 23, 2017
Unhappy
POSTED BY:
Shelley B.
February 23, 2017
The day I did my hair I loved the color but it only lasted like 2 weeks. So when a cheap box color last longer than esalon that's very disappointing. I wish it would have last at least as long as the cheap stuff
Shelley- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Sarah F
February 23, 2017
Disappointed
POSTED BY:
Sarah F
February 23, 2017
This has to be the worst hair product I have ever used,I followed the instructions to the latter but my roots turned out darker than the rest if my hair,if only the product was as good as the advertising!!
Sarah - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Trudy P.
February 23, 2017
Waste of money.
POSTED BY:
Trudy P.
February 23, 2017
Faded very quickly, left my hair sticky, colour no better than normal brands. Also, cancelled repeat orders order after my first order, but I still got sent and charged for another one in Feb which I didn't want. Very unhappy, would not recommend.
Trudy - We’re sorry that you were unsatisfied with the coverage of your custom color and that it left your hair feeling sticky. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Ania S.
February 23, 2017
Not as advertised
POSTED BY:
Ania S.
February 23, 2017
I was quite disappointed with the results from my first order. I have lots of gold in my hair as well as grey and even some brassy tones which I mentioned when ordering.
The products I received did very little to address these issues.
Ania- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Andrea A.
February 23, 2017
Not enough color
POSTED BY:
Andrea A.
February 23, 2017
There was not enough product to color my whole head. I followed the instructions to a t and my hair was distinctly two different colors because my hair had faded so much since the last color. Also, I had requested a slight color change and have not been notified that the color was ever changed. I would like to see more coppery red added to the color. I love the way my hair feels after using this product but was disappointed with the last two shipments.
Andrea - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
Cindy- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Marie G.
February 23, 2017
It doesn't last - I don't like it
POSTED BY:
Marie G.
February 23, 2017
I've used this product twice now and twice my hair has gotten lighter. I've asked for it to be darker and it was in the beginning, but I think this is not a permanent product because my hair has gotten lighter and lighter. I will be stopping my delivery to go to a professional and have it fixed,.
Marie - We apologize that your hair color turned out lighter. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Shannon B.
February 22, 2017
Great match, faded to gray
POSTED BY:
Shannon B.
February 22, 2017
Super easy process and perfect color match!! The application was easy and I'm happy with the result. Unfortunately, the color "rinsed" off of the gray strands after a week of washing. It coverered initially, but without lasting results I can't say whether or not I'll order again. I really want it to work because it's a great value, but I need my grays covered permanently!
Shannon - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Megan D.
February 22, 2017
Color Review
POSTED BY:
Megan D.
February 22, 2017
I love the color unfortunately it faded very quickly.
Megan - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
Karen - Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs.
POSTED BY:
Elizabeth S.
February 22, 2017
Did not work for me
POSTED BY:
Elizabeth S.
February 22, 2017
Did not cover the grey nor was the color correct and in fact made my hair darker
Elizabeth - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Diane D.
February 22, 2017
Satisfied
POSTED BY:
Diane D.
February 22, 2017
Like my color but was too reddish and where my gray is , color was lighter
Diane- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation.
POSTED BY:
Michele E.
February 22, 2017
Experimenting
POSTED BY:
Michele E.
February 22, 2017
My first order I thought was too dark so I asked to have the next order lightened a slight bit. I find that the revised color seemed to fade faster than the first order (which I didn't like because it was too dark). So I'm contemplating what changes if any to make to my next order. I do like the convenience of receiving custom color by mail.
Michele - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
Kari B.
February 22, 2017
Didn't cover the gray
POSTED BY:
Kari B.
February 22, 2017
Unfortunately just trying to cover the gray was not enough. I think I need to go for a full coloring because the grays are too darn noticeable to me!!!!
Kari- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
holly E.
February 22, 2017
not so crazy about my last shipment after color change
POSTED BY:
holly E.
February 22, 2017
I'm still trying to get to the color I need. I sent in a request for alterations, but the color that was sent on Jan. 24th was worse than the previous one. The color was more one dimensional, and even more reddish/coppery tones than the previous one. I'm trying to decide whether to keep doing this since I do like the product, but I'm not sure picking a color long distance and online is possible and it's a little scary to keep trying to alter it!
Holly - We apologize that your hair color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Linda S.
February 21, 2017
Awful!
POSTED BY:
Linda S.
February 21, 2017
Smell so strong on my hair it made me sick and color was awful
Linda - Thank you for your feedback. We apologize for the strong ammonia smell. We truly value our clients and our goal is to become your preferred place to shop for superior beauty products. We’re constantly improving our service based on what clients, like you, are telling us. While ammonia has a strong smell, eSalon and other experts believe that it is a safer and a better choice than the substitutes that some other hair color companies use, such as Ethanolamine.
POSTED BY:
Claudia R.
February 21, 2017
A nightmare
POSTED BY:
Claudia R.
February 21, 2017
This was the worst experience with colour I ever had!! And I dye my hair since about 30years! The colour is ugly and my hair is dry now though I used hair care afterwards!! Never again, thanks😡I will never order again here
Claudia - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Michelle D.
February 21, 2017
Color was nice
POSTED BY:
Michelle D.
February 21, 2017
I liked.the color just not how my hair felt after using the shampoo and conditioner. My hair is very thick and course. And I'm sure the problem was me on how I did it. I prefer letting someone color my hair instead of.myself
Michelle- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Abby S.
February 21, 2017
Color Still Too Dark
POSTED BY:
Abby S.
February 21, 2017
I see no change as to last time. I requested a more caramel colour and it was DARK. Still trying to fix it with hi-lights.
Abby- We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Victoria V.
February 21, 2017
supposed to tone down the red
POSTED BY:
Victoria V.
February 21, 2017
I sent a message telling my stylist that i would like the color toned down in the red area and she gave me way way redder. ruined my hair...HOLY CRAP!!!!! BEWARE
Victoria - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Valeria S.
February 21, 2017
Product is really nice but my roots came out too light
POSTED BY:
Valeria S.
February 21, 2017
The roots came out too light almost reddish.
I now did on my own some highlights to adjust a little bit the difference in color.
Valeria - We apologize that your hair color turned out lighter than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Joy E.
February 20, 2017
Didn't like the product
POSTED BY:
Joy E.
February 20, 2017
Not the color I was looking for - probably my own fault, but won't order from the company because I can't tell colors on line.
Joy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sarah B.
February 20, 2017
Don't wish to buy again
POSTED BY:
Sarah B.
February 20, 2017
I put the colour on as per instructions. My hair has been on for one week and is two different colours, you can still see the difference between my roots and the rest of my hair. Also after 2 washes my grey hairs are losing colour and are visible again. Sad indeed but I don't think this product is for me
Sarah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
wanda E.
February 20, 2017
Grey coverage
POSTED BY:
wanda E.
February 20, 2017
I changed my color to a lighter color and now the grey hairs are not being covered up.
Wanda - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Elizabeth D.
February 20, 2017
Colour has faded
POSTED BY:
Elizabeth D.
February 20, 2017
A couple of things. Colour has faded and need more conditioner to be included
Elizabeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs.
POSTED BY:
Meredith K.
February 20, 2017
Completely darker than expected
POSTED BY:
Meredith K.
February 20, 2017
I have mixed feelings. On the one hand I think the quality of the dye is great (great coverage and happy with the overall dyeing experience), the color is about 5 shades darker than what I was expecting based on the color I chose. I don't hate the color per se, but I am trying to adjust to the fact that it's darker than what I was aiming for. Not much I can do about. Will probably continue to use it and keep the color because I don't HATE it but I was disappointed and did receive unexpected results. Would recommend but with a tremendous caveat.
Meredith - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Deb M.
February 20, 2017
Not same color!
POSTED BY:
Deb M.
February 20, 2017
The color you sent me was way darker than I have had the last two times. I think i will discontinue the color service from e-salon. due to inconsistancy.
Deb - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pam G.
February 20, 2017
Too much copper
POSTED BY:
Pam G.
February 20, 2017
Not sure this is for me. Might try one more order with adjustment but if not right will cancel subscription
Pam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Kerrie T.
February 19, 2017
Darken my hair
POSTED BY:
Kerrie T.
February 19, 2017
Was really disappointed with my color. It was suppose to be a light blonde, but my hair turned out dark blonde.
Kerrie - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Ann-Marie B.
February 19, 2017
Not what I thought I'd get
POSTED BY:
Ann-Marie B.
February 19, 2017
I asked for a chocolate brown with gold hews... I got black. I've used lots of over the counter products before this was far drippier than others. Won't use again!
Ann-Marie - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
janet H.
February 19, 2017
Not what I wanted
POSTED BY:
janet H.
February 19, 2017
My hair is RED! :( I have been really busy with unexpected family events going on and just got a chance to do my hair and it is not medium brown mahogany at all it is full blown RED! Not a very happy camper at the moment......:(
Janet - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Sue W.
February 19, 2017
Too dark
POSTED BY:
Sue W.
February 19, 2017
My hair came out almost black this time. I thought last time it was almost to the ash tint. Please fix it back to my first order I like it that color the best so far.
I can not do ash tones or black it washing me out, I need it to be a warm color golden brown with red/mahogany color.
Sue - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Kathleen V.
February 19, 2017
wrong color it was bozo red
POSTED BY:
Kathleen V.
February 19, 2017
it was the worst color ever it was bozo red when you ask for a mahgony red I wouldn't even give it a 1/4 star I tried to stop them from continue sending phone call after phone call and they continue to send don't do it
Kathleen - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Pamela P.
February 18, 2017
Wouldn't sell me the right color
POSTED BY:
Pamela P.
February 18, 2017
After a few months of using esalon, I had to have my hair stripped due to ashy residue from the color. I requested a change; they never responded. I kept using the color I had on hand, had my hair professionally lightened again, and a LICENSED stylist helped me select the correct color. Esalon REFUSED to sell me the requested color. I am no longer a customer.
Pamela - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Linda T.
February 18, 2017
Tried it out
POSTED BY:
Linda T.
February 18, 2017
The color match was great. The process/ instructions were good, no problem doing it exactly as directed. However, the end result was disappointing - none of the shine and good feeling of my hair color experience when it is done in a salon. The end result is dried out looking and the gray is already starting to show through again after a week. Disappointed.
Linda - We’re sorry to hear that you were unhappy with the results of the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
LINDA H.
February 18, 2017
my recent haircolor
POSTED BY:
LINDA H.
February 18, 2017
the hair color just did not turn out like I thought it would and it did not stay on covering my gray hair for very long. I had my friend, a salon stylist, help me apply the color because I had a bruised rib and she was very curious about your product and we both wanted to make sure it was done properly. I am so disapointed that it did not work for me because I was so excited about it. Do I still get a refund for trying it? I am truly heartsick about it not coloring my hair like I was expecting; I was so sure it would be my next saving grace. I am just planning to stay with what I have been using. Thank you for working with me on the color. You were wonderful.
Linda - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Anna N.
February 18, 2017
Smells terrible
POSTED BY:
Anna N.
February 18, 2017
I used Madison Reed Color service online. Their color didnt damage my hair at all. After I used esalon color (dark brown) my hair was so damage. It's smells terrible, like a box color for $3 from the store. And I couldnt color my long hair as fast as it required. It was hard to wash it off.
Now Prons: love the shampoo and condi, smells great. Love the price. Love my even color.
Will see how long the result lasts
Anna - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Justine A.
February 18, 2017
Unhappy
POSTED BY:
Justine A.
February 18, 2017
I am so upset with what they sent me.My hair color was burgundy and now it's brown.I sent a pic of the color I was wanting and the took it appoint there self to send me what they wanted not what I had asked for.Brown is not my personality intended burgundy is my color.So never again will I order from here
Justine - We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Deana L.
February 18, 2017
New Color
POSTED BY:
Deana L.
February 18, 2017
Color was ok just needed some adjustments
One thing it seemed kinda waxie
Took several washing to clear it all out.
Deana- We’re sorry that you were unsatisfied with our Made For You and that it left your hair feeling waxy. Since you were unhappy with your results, we've issued a credit to your eSalon account. We look forward to delivering the right results for you.
POSTED BY:
Janet F.
February 17, 2017
Unhappy
POSTED BY:
Janet F.
February 17, 2017
This colour didn't colour greys well and after only 2 weeks the colour has faded , I will not be using again
Janet - We apologize that your color results faded faster than you were expecting. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Shirley E.
February 17, 2017
Mehhhh
POSTED BY:
Shirley E.
February 17, 2017
The color came out orangey, brassy, I'm not happy. Not sure what happened. My roots were gray, I supplied 2 pictures of my current color, and so I don't know why roots would turn out this way. I had to purchase another color product at Pharmacy to somewhat correct. I don't feel this is personalized at all, They just take information from the questions, but the questions were too general, they need deeper dive into a person's color situation to be "personalized" More question on the roots. You also need to look at the picture supplied. Not happy, you get 3 stars only because the packaging was adorable.
Shirley - We’re sorry that you were unhappy with your color results. We would like to assure you that the more a client shares with us about their color and goals, the easier it is for our colorists, however pictures with filters on them make it difficult. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Celeste K.
February 17, 2017
grey coverage
POSTED BY:
Celeste K.
February 17, 2017
it's covered the grey but on first wash i noticed the grey is apprearing again.
Celeste - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
Christy R.
February 17, 2017
Did not work for me
POSTED BY:
Christy R.
February 17, 2017
After using e-salon hair coloring products, I had noticed having more gray hairs than usual and I got crazy hair fall using the e-salon shampoo. Please do not buy this product and waste your time.
Christy - Thank you for your feedback. We apologize for the disappointing experience. We're always looking to improve our service and products, and truly value everything our clients say. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience
Dorian - We apologize that you are unsatisfied with your color results. Since the color turned out darker than you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we are sorry that your experience was unsatisfactory and hope that we can help you with this matter.
Kimberly- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Midori T.
February 16, 2017
Great coverage
POSTED BY:
Midori T.
February 16, 2017
The reformulated color is good. Provides great coverage, but looking for ways to preserve the highlighting. Since coverage is so good, has a tendency to color the entire head, not just where it's applied. My hairdresser suggested I use Vasoline on the parts I don't want colored.
Midori- Thank you for sharing your feedback. One unique benefit of our service is that your Colorist can adjust your formulation based on your needs and give you personal color advice. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Linda L.
February 16, 2017
Losing that shine
POSTED BY:
Linda L.
February 16, 2017
I have absolutely loved the convenience of having my hair color delivered to my home every 5 weeks ---- I travel alot for my career so it makes it convenient and easy to keep up the color by having home delivery; however, these past two applications my hair has not looked as healthy as the previous applications. Hair is frizzy and looks dry / damaged. Any suggestions?
Marilou- We’re sorry that you were unhappy with the coverage of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Liz S.
February 16, 2017
Hair dye
POSTED BY:
Liz S.
February 16, 2017
Was way to light and didn't really find it differant from the dye I use from the store and find it easier to pick the right color your product was find. Well go back to the store brands because now my roots look like white hair that's not what I wanted.
Liz- We apologize that you were disappointed by the coverage of your hair color order. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Jen L.
February 16, 2017
Will not repurchase
POSTED BY:
Jen L.
February 16, 2017
This was my 3rd time coloring with Esalon color over the last 6 months. The first two times, I was very happy with the color and the process. It left my hair feeling very nice. This time around, I applied the color per the instructions. The only difference this time was I changed the color. When I rinsed the color off, it literally took an hour to get the color out. It made my hair feel very rubbery and slick. I had to shampoo it 4 times. I think it totally defeated the purpose of coloring my hair and I had to use different shampoo because the little packet of shampoo they provide you wasn't enough to get the color out. After drying my hair, my hair is VERY damaged and fried (my hair was super healthy before this color application) and my hair feels very greasy. You also cannot tell I colored my hair. My roots and gray hair are still showing. So disappointed. Will be cancelling my auto ship.
Jen- We’re sorry that you were unsatisfied with the results of your recent custom color and that it left your hair feeling gummy. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs.
POSTED BY:
MARIA N.
February 16, 2017
Better and yet not
POSTED BY:
MARIA N.
February 16, 2017
Let me begin with this....I LOVE YOUR PRODUCT but more than that I ADORE YOUR CUSTOMER SERVICE.
I am still havenjoy to have some tweaking done with color and coverage. The gray on temple and front hairline still don't seem to stay dark but better than first few. My other concern is that it being a more Golden color vs the red chocolate brown color I prefer. When first colored it has a deepness to it but it lightens quickly and to a a golden color. I know while continuing it will become the rich chocolate brown I am wanting.
I truly love your service and appreciate all your assistance in making this fantabulous!
Maria - Thank you for your feedback. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kathy S.
February 16, 2017
Unhappy with product
POSTED BY:
Kathy S.
February 16, 2017
The color just wasn't for me. It was brassy and after a few shampoos it was orangish in color. I was sent an email stating that my credit is about to expire and I would like my money refunded to the address in which the color was shipped. Thank you.
Kathy - We're sorry that your color came out differently than you expected. We see that when you shared your feedback we issued a non-expiring order credit to your account and we apologize for any confusion of it with the Valentine coupon we emailed you about. We will be reaching out to you shortly to offer further assistance.
POSTED BY:
Susan D.
February 15, 2017
Grey not even touched!!!
POSTED BY:
Susan D.
February 15, 2017
My hair is sticky and sooooooo bleached out looking. They grey at my temples not even touched!!! What a mess
Susan- We’re sorry that your hair felt sticky after your color application and did not cover your gray. Since you have expressed that you were unsatisfied with our product, we have gone ahead and explained how to return your order for a refund in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
J S.
February 15, 2017
For grey temples and centre parting
POSTED BY:
J S.
February 15, 2017
Very fiddly to apply and seemed to take ages. Did not colour greys in my centre parting. Colour overall fine, but a bit flat and lacking dimensions.
JS- We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
Tina - We’re sorry that your hair color is fading faster than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. We look forward to creating your complimentary reformulation and hope to provide you with a color that will provide longer lasting results.
POSTED BY:
Holly L.
February 15, 2017
Very easy to use
POSTED BY:
Holly L.
February 15, 2017
Didn't cover the gray for as long as I would have liked!!
Holly - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and send you a free reformulation. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for.
POSTED BY:
tuul G.
February 15, 2017
Expected color
POSTED BY:
tuul G.
February 15, 2017
Hmm, sad to write this review. My before hair color was dark brown and I wanted to get entirely copper colored hair from Esalon. The package and instructions came very professionally and i followed every details to how to color my hair. The result was I did not get copper colored hair and my previous color more likely to dominated on my hair. If i get how many percentage of copper from 100%, I would say 15% of copper color on my hair.
Tuul - We're sorry your color was not as copper as you expected and we would love to help. Per our Satisfaction Guarantee, we have added a free order credit to your account and your colorist will offer suggestions for your reformulation. We look forward to providing a gorgeous copper color for you!
POSTED BY:
Nicole D.
February 14, 2017
Still not what I am looking for. Not satisfied at all.
POSTED BY:
Nicole D.
February 14, 2017
I had previously asked for my next color to be lighter. Instead it went to a darker brown moving away from the red. Looking forward to a refund.
Nicole - We apologize that you were dissatisfied with your results. Our experts wish to remind you not to apply lighter color all over because this will darken your color, as color cannot lighten previously colored hair. We would be happy to offer a complimentary lighter color or a refund and will be reaching out to you shortly.
Lorraine- Thank you for taking the time to share your feedback with us. We see that your colorist reviewed your comments and adjusted the formulation for your color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sherry S.
February 14, 2017
Not bad...
POSTED BY:
Sherry S.
February 14, 2017
The color was fine and the process was easy but my hair needs more than an all-over color so it just wasn't right for me. I will say that I still see gray and I don't have much of it so if you're looking to cover your gray, I would try something else.
Sherry - We're pleased to hear that you liked your color and the process was easy. Your individual needs are important to us and we can easily adjust for better gray coverage, so we have added a free order credit to your account. We will be reaching out to you shortly to ask more about your needs.
Maureen - We’re sorry to hear that you were unhappy with the results of your custom color. We see that you already reached out to us and we cancelled recurring deliveries. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Stacy S.
February 14, 2017
not permanent
POSTED BY:
Stacy S.
February 14, 2017
My grays were completely showing after only 2 washes. Every time I wash my hair, the color comes out (my color is blue/black, so image that all of the shower!). Now my hair is multi-colored were the color came off, next to spot were it is still in.
Stacy- We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rose B.
February 14, 2017
My latest hair color
POSTED BY:
Rose B.
February 14, 2017
The product itself is fabulous but I am still not 100% happy with the color yet. Will be contacting consultant soon to speak about adjusting this once again.
Rose - We apologize that your most recent order did not turn out as you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order accordingly. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to provide you with a color that will better suit your needs.
POSTED BY:
Iona M.
February 14, 2017
Still a little too red....
POSTED BY:
Iona M.
February 14, 2017
Know red is hard to cover. Really want to get away from red hair and requested a darker brown but got a light brown that on top of red made a mid auburn color. Pretty but concerned it will end up brassy looking after a few weeks.
Iona - Thank you for your feedback. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results designed to control for brassiness. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Jacqueline F.
February 14, 2017
Horrible
POSTED BY:
Jacqueline F.
February 14, 2017
This turned my hair to straw. It actually DAMAGED my hair. Never again.
Jacqueline- We’re sorry that you were disappointed by the results of your color application. We have reviewed your account and see that we have received your feedback and, per our Satisfaction Guarantee, refunded you for your color. Again, we apologize that you were unsatisfied with your experience.
POSTED BY:
Monica C.
February 13, 2017
Just ok
POSTED BY:
Monica C.
February 13, 2017
Unfortunately with the time my hair had a bad reaction.
My hair starts to become oily so I have to wash it every day.
Monica - We apologize that your eSalon experience has been unsatisfactory. Since the color results did not turn out as you expected, we have gone ahead and refunded you for your most recent color, per our Satisfaction Guarantee. Again, we apologize that you were unhappy with your results.
POSTED BY:
Steph N.
February 13, 2017
Staining
POSTED BY:
Steph N.
February 13, 2017
The color is flat and the staining on my scalp is unacceptable. I have been coloring my hair at home for years and have never experienced anything like this. I followed your ridiculous directions exactly and now have weird color patches at my temples from your color staining my scalp.
Steph - We apologize that your color came our flat and that you experienced staining on your scalp. Our experts suggest that in the specialized step you have between the timing and rinsing in your application, you concentrate on your scalp when massaging the color in. We would love to send you a reformulated color with more dimension per our Satisfaction Guarantee, and will be reaching out to you shortly.
POSTED BY:
relissa S.
February 13, 2017
No gray covered
POSTED BY:
relissa S.
February 13, 2017
This product did not cover the gray roots in my hair virtually at all. The kit itself itself is terrific idea but if it does not cover gray at all then it isn't worth much. Even if it did a great job of covering the gray with a tone that is similar to my hair color, I am not certain that it is affordable to most at $20 plus $5 shipping. On a positive note, I do like the shampoo sample and conditioner sample that came with the kit.
Relissa - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Noorzeela K.
February 13, 2017
Still need work on the stubborn gray
POSTED BY:
Noorzeela K.
February 13, 2017
The 2nd time around the color was customized and it did justiced. However the 3rd one still the same as the very first one did not cover the gray well. I still see my gray. I did follow instructions as it indicated in the booklet. Please adjust appropriately like the second one. I was happy with that.
Also I recommended my friend and she had the same problem with her gray.
Over all I love the color it's rich and beautiful.
Noorzeela - We apologize that you were disappointed by the gray coverage of your hair color order. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Mary H.
February 13, 2017
Did not cover gray competly
POSTED BY:
Mary H.
February 13, 2017
Had my Daughter apply the color as she works at a salon and know how to do this. followed all instructions, but there where still grays showing
Mary - We apologize that you were disappointed by the gray coverage of your hair color order. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Rebecca O.
February 13, 2017
1st and only coloring
POSTED BY:
Rebecca O.
February 13, 2017
I am happy with how the dark brown turned out, however I'm not happy with the product itself. I have never used a hair dye that burned my scalp and stained my skin so badly. I don't believe I will be ordering again unless I have someone to help me to deal with the drips and scalp stains. I'm disappointed because the color is exactly what I wanted, but it took 3 days and plenty of scrubbing to get the stains off, and yes I used the supplied stain protector and remover wipe.
Rebecca- Thank you for taking the time to share your feedback with us. We are sorry to hear that your hair color burned and stained your scalp. In rare cases, one can develop sensitivity to hair color over time. This is why eSalon recommends performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. We would also be happy to give you tips on how to prevent the color from staining your scalp.
Theresa - We are sorry that your hair color turned out darker than you expected. Per our Satisfaction Guarantee, we’d love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We’ve reached out to you with directions on how to redeem this credit. Again, we apologize you were dissatisfied and hope to provide you with a color that can better suit your needs.
POSTED BY:
Claire V.
February 13, 2017
hair color
POSTED BY:
Claire V.
February 13, 2017
Hair color was brassy, white hair coverage came out like mousy gray. Color was un even, actually hair looked tiger coat. Was better after washing 2-3 Times.
I was a hairdresser so I know how to apply haircolor.
Claire - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Juliet S.
February 13, 2017
Did not cover gray
POSTED BY:
Juliet S.
February 13, 2017
I do not have tons of gray. Just enough that it becomes noticeable. Color received was very dark, almost black. Gray hair turned light brown. Disappointing. Result was the same as store bought ones. Unhappy with my purchase. Will not order again.
Juliet - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Amy D.
February 12, 2017
Wasn't the right color
POSTED BY:
Amy D.
February 12, 2017
The color did not come out how I wanted. I was looking for a more auburn color and what I got was a medium brown. The box came with 2 hair colors and I followed the instructions, but still not happy with the color. 1st time this has happened. Have been very pleased with the color until this one.
Amy - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Susan S.
February 12, 2017
Very Pleasant Customer Service
POSTED BY:
Susan S.
February 12, 2017
I have to give two stars for the wonderful customer service. Each individual I interacted with was a pleasure to speak with, receptive & followed through with whatever they said they would do promptly.
However, my color change was from blonde highlights to my root base, with a hint of mahogany red.
It was explained that the transition may take more than one service. This is because I needed a colorfill. The color was off though & quite red. I love red, but this was orangey red the more I looked at it. Also, my roots were dark brown.
They sent me out a second color which would make my roots & ends the same color. I did a strand test & sadly there was no result.
I sent pictures again showing the strand test result, or lack thereof. They did offer to make a new color mixture. At that point I did not want to stress my hair out anymore than it was.
It seems my hair just does not take to this dye.
The personnel are wonderful & the packaging is adorable with explicit directions. If you don't need a major change like I did you would probably love esalon.
Susan - We're sorry that your most recent color order did not meet your expectations. Upon reviewing your profile, we see that we have credited your account with one complimentary hair color credit. Once your order processes, your colorist will review your comments and make any necessary adjustments to better suit your needs. We look forward to crafting your reformulation.
POSTED BY:
Jennifer G.
February 12, 2017
Make the decision for me, despite me voicing my opinion
POSTED BY:
Jennifer G.
February 12, 2017
I'll start by saying that the dye is very good quality, easy to use and rinse off my skin, and left hair soft after application. My complaint is that I felt my opinion on what I wanted to do with my hair was ignored in ordering this. I asked for an overall hair color, I had gotten my hair dyed at the salon, and they made my hair more of a red than a copper, and I wanted to re-dye my whole head the more copper color I selected. When my color was sent out however, I was told they only made me a dye to re-color my roots, and received a complimentary ends touch up with my first purchase, all of which only kept my hair the same color it was before based on my pictures. I still used the dye, and like I said, it's a quality dye, and the personalized instructions are great too. I just wish they hadn't overlooked what I wanted as much. Their professional opinion is very appreciated, but maybe some conversation before changing things completely and sending it in the future would be appreciated.
Jennifer - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Barbara F.
February 12, 2017
Not for me
POSTED BY:
Barbara F.
February 12, 2017
The color I received made my hair more of a red in color and was not pleased with it. It was suppose to be a golden blonde. I would like to cancel my account. Thanks
Barbara - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Elaine F.
February 11, 2017
Awful colour and after texture
POSTED BY:
Elaine F.
February 11, 2017
I'm very disappointed with the Colour. I was bright red. I'm now dark black/red. There is a greasy coating to my hair and it feels like I need to immediately wash it after only just washing my hair. I won't be continuing my subscription. I will be requesting a refund. Not happy.
Elaine - We’re sorry that your hair was too red and felt greasy after your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience.
POSTED BY:
Theresa T.
February 11, 2017
Great colour, didn't cover grey
POSTED BY:
Theresa T.
February 11, 2017
Great colour but didn't cover all my grey, it didn't last as long as other brands either, left my hair feeling horrible.
Theresa- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for.
POSTED BY:
Roberta M.
February 11, 2017
Not satisfied with product
POSTED BY:
Roberta M.
February 11, 2017
The very strong smell when I first opened and mixed the product was overwhelming. I cannot use this product anymore.
Roberta- Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
Norma- We can confirm that Auto-Delivery has been canceled for your account, so you'll no longer receive automatic deliveries through this service. We hope you consider using our service again in the future.
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