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Mary - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Nancy H.
October 15, 2020
the color was good
POSTED BY:
Nancy H.
October 15, 2020
The product was good i cant use it irritated my head. The coloring only lasted for about 2 week. I will not be ordering anymore but glad i tried it.
Nancy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rebecca F.
October 14, 2020
Do NOT buy!!
POSTED BY:
Rebecca F.
October 14, 2020
My hair turned green! I am very experienced at doing at home hair dyes and in 15 years Ive never had this happen! GREEN people!! So humiliating.
Rebecca - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy E.
October 14, 2020
MY SUBSCRIPTION WILL NOT CANCEL
POSTED BY:
Amy E.
October 14, 2020
I HAVE CANCELLED THIS SUBSCRIPTION TWICE AND STILL BEING BILLED FOR COLOR I AM THROWING IN THE TRASH! FRUSTRATED!!!
Amy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Stacy L.
October 14, 2020
Needs more brightness
POSTED BY:
Stacy L.
October 14, 2020
Looking for more brightness and tones. More red as well
Stacy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melanie B.
October 14, 2020
Color wasn’t right
POSTED BY:
Melanie B.
October 14, 2020
I wanted a more purple color. Unfortunately no purple came out in this at all. It just looks like dark brown
Melanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen S.
October 14, 2020
NEVER RECEIVED THIS ORDER
POSTED BY:
Karen S.
October 14, 2020
Don't waste your money. I have been waiting for going on 10 days and have not received my order. Now I'm trying to get my money back.
Not satisfied at all.
Karen - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tamara K.
October 14, 2020
Started out good
POSTED BY:
Tamara K.
October 14, 2020
The first color set I ordered was excellent, lasted a long time and was the color I wanted. The last two only lasted a few weeks, gray came out the first week and I was paying twice as much for the inferior color. Definately not worth what they charge.
Tamara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Diana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Delicia C.
October 13, 2020
Nice color
POSTED BY:
Delicia C.
October 13, 2020
I love the color, but I need more conditioner since I have dry hair. I have curly dry hair and need to condition my hair often. I would love to have more conditioner added to color kit to aid the hair after coloring to add moisture.
Delicia - We’re truly sorry that our color kit did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Courtney S.
October 13, 2020
Just okay
POSTED BY:
Courtney S.
October 13, 2020
I was super excited about a custom color little did I know it wasn't what I had hoped for. The process was cool with the colorist and what not. The color I wanted was a mix between light brown and medium brown with no red or brassy color. What did I get but a light reddish brown hair color so I'm not sure if I'd try this again or not.
Courtney - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Danelle I.
October 12, 2020
I like my product,,
POSTED BY:
Danelle I.
October 12, 2020
Customer service is horrible. My questions do not get answered or I receive a response that does not answer the question asked.
Danelle - We’re truly sorry that our communication did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kimberly K.
October 12, 2020
So thick it would not come out of the bottle
POSTED BY:
Kimberly K.
October 12, 2020
Extremely disappointed with this. This was my 2nd shipment of this color, and this time it was super thick. It would not come out of the bottle! Had to take the top off to apply it. So thick it did not cover my head. My hair got so tangled afterwards that it took me hours to comb out the knots. Extremely disappointed.
Kimberly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Marilis - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle V.
October 12, 2020
Not enough copper
POSTED BY:
Michelle V.
October 12, 2020
Color turned out more brown than copper, and as a natural red head looking to enhance my color, I was disappointed.
Michelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Crystal P.
October 12, 2020
Difficult to use
POSTED BY:
Crystal P.
October 12, 2020
Instructions were very difficult to follow, color was not what I expected
Crystal - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lynne K.
October 12, 2020
My roots are 2-3 shades darker red than my ends.
POSTED BY:
Lynne K.
October 12, 2020
My hair is two separate colors. I’ve never had this issue with a boxed color. This is my first time trying esalon. My hair from the ears down is a bright red and the roots are a dark red. Not the look I was going for.
Lynne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Shelia J.
October 11, 2020
Not happy
POSTED BY:
Shelia J.
October 11, 2020
I have asked that my color be changed, I’ve sent photos of my hair the color I want and you keep sending me a darker color. My hair color is red NOT burgundy and MORE brownish color at that. Please Please Please get my color correct or you’re loosing this customer.
Shelia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sheena J.
October 11, 2020
Easy to use, but grays popped out about 3 weeks later.
POSTED BY:
Sheena J.
October 11, 2020
The kit was easy to use, color was rich and glossy. My only issue is my grays are very visible again within 2-3 weeks.
Sheena - Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Catherine N.
October 11, 2020
Blond turns hair red
POSTED BY:
Catherine N.
October 11, 2020
I’ve worked with the specialist to get a medium blond. I continue to have reddish hair for the first three weeks.
Catherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Kathleen H.
October 11, 2020
Color too red
POSTED BY:
Kathleen H.
October 11, 2020
Color came out with Rosie highlights not blonde.
Its too red.
Kathleen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cathy S.
October 11, 2020
Not satisfied
POSTED BY:
Cathy S.
October 11, 2020
Hi I am sorry but, I loved you product the way it made my hair feel was great but there wasn’t enough to cover my head so I ended up patchy and it didn’t change my hair color at all, you couldn’t tell I colored it. And I wanted more brown than red and it was a brighter red than I wanted so I had to go by store dye because I was going to a party and all you could see was grey. It just wasn’t the color for me I ended up spending more money I didn’t have.
Cathy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kristina S.
October 11, 2020
Too red
POSTED BY:
Kristina S.
October 11, 2020
I liked the overall coverage and the degree of darkness but it was way too much of a red tint for me. I would prefer that it be more my natural dark brown than red. I had been pretty bleached out from the sun over the summer so I understand not going too dark too fast, but I feel that the more natural lighter tones to my hair are dark caramels and chocolate tones, not the red auburn. I uploaded a photo of what it looks like now with the dye that I just put in from this order
Kristina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lillian A.
October 11, 2020
Not satisfied at all
POSTED BY:
Lillian A.
October 11, 2020
My hair feels super dry and damaged. Did not cover my grays. After 3 washes it looks like I didn’t dye my hair at all. I might as well buy revlon and the product is more expensive than. originally thought. I want to cancel my order. I would not recommend this product at all.
Lillian - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Judy D.
October 10, 2020
Problens with Mixtures
POSTED BY:
Judy D.
October 10, 2020
Color was great. Had an awful time with air in the bottles of the two color mixtures. The cream solutions both had air bubbles in them. This caused mixing issues. Had to keep burping the application bottle to mix the solutions and to apply. Cause a major mess in my bathroom. Never had this happen before.
Judy- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary Alice R.
October 10, 2020
Not able to achieve the color and highlights I prefer!
POSTED BY:
Mary Alice R.
October 10, 2020
The one color which is way too dark does not work for me. I am going back to my salon to achieve the color and highlights I prefer. Your product does not work for me.
Mary- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Victoria C.
October 10, 2020
Dark brown or black?
POSTED BY:
Victoria C.
October 10, 2020
I usually if not ALWAYS have an AMAZING experience and I will continue to recommend people to Esalon.... BUT I did ask to go back to dark brown. I know this, my hair is black. It is not dark brown. Like it look almost jet black! I have to leave it in because my next alternative is to go get it professionally stripped out. My hair would be so fried if I did that. So I'll leave it but I'm so disappointed! If I wanted black hair I would have asked for black. I didn't though because I'm already pretty fair skinned, but black hair makes me look sickly pale!
Victoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
A D.
October 10, 2020
Grays
POSTED BY:
A D.
October 10, 2020
The color was too light on crown area of head and did not cover my grays at all. Very disappointed.
A.D. - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Tina S.
October 10, 2020
Not Good!!
POSTED BY:
Tina S.
October 10, 2020
complete disaster!! Trying to cancel the account with no success!
Tina - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day and We have reached out to you via email to see what we can do about remedying this situation.
POSTED BY:
Shannon R.
October 10, 2020
Color washed out right away
POSTED BY:
Shannon R.
October 10, 2020
The color burned my scalp and was extremely uncomfortable. My grey roots showed within days and though I use professional shampoo and conditioner the permanent color washed out in days.
Shannon - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
Brandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
WANDY G.
October 9, 2020
4 different colors
POSTED BY:
WANDY G.
October 9, 2020
i now have 4 different hues of reddish brown. Unfortunately, this does not work for me.
Good concept though.
Wandy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Maggie C.
October 9, 2020
My last order
POSTED BY:
Maggie C.
October 9, 2020
I applied it on 9/16 and gray hair appear on first week of October. I ordered again because I read the color will last for about 6 weeks.
Maggie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Dania L.
October 9, 2020
Did I even color my hair?
POSTED BY:
Dania L.
October 9, 2020
I left my color on for 40+ mins and when I washed it off all of my grays were still there laughing at me. Will not be using these products again.
Dania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra B.
October 9, 2020
Didn't really like the lighter color
POSTED BY:
Sandra B.
October 9, 2020
Went a little lighter and it didn't seem to cover the grey
Sandra- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Trina Avalos R.
October 8, 2020
Doesn't seem to last long.
POSTED BY:
Trina Avalos R.
October 8, 2020
Seems like after first wash color fades and hair is dryer. I plan on canceling this month.
Trina- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Evelyn H.
October 8, 2020
Strong smell
POSTED BY:
Evelyn H.
October 8, 2020
I asked for light golden brown and still get brown
It’s smells strong
Evelyn - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Diane F.
October 8, 2020
Too orange
POSTED BY:
Diane F.
October 8, 2020
I was a redhead before I went gray. I’m platinum gray. I need to,lean towards ash. The color I got was too orange. I wanted a variation of colors just a little darker. I just picked the wrong color. My fault.
Diane - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle N.
October 7, 2020
Color was not right
POSTED BY:
Michelle N.
October 7, 2020
I asked for my money to be refunded after 3 attempts of not getting my color right. The company stated money back guarantee but that still hasn't happened after sending the request over a month ago.
Michelle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julia C.
October 7, 2020
Color too dark
POSTED BY:
Julia C.
October 7, 2020
I have light brown hair, the last color was medium brown wayyyyy too dark. I’m frustrated
Julia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Miranda D.
October 7, 2020
2 weeks later and my greys are visible
POSTED BY:
Miranda D.
October 7, 2020
Originally I was super happy with the results but after 2 weeks and 1 day (approximately 5 washes) my greys are back 😔 I don’t understand because I followed the directions and the coverage was good initially. I purchased permanent color in dark ash brown 😔 I’m basically disappointed.
Miranda- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Drashti P.
October 7, 2020
Did't work for me
POSTED BY:
Drashti P.
October 7, 2020
I was so excited to color my hair and see new changes. unfortunately, this is not for me cuz I don't see any color change to my hair. My hair still looks the same. Apart from the disappointment of the expected result, I love it's the smell and the quality of all the products. Usually, my hair falls during coloring but I saw less hair fall this time.
Drashti- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Trisha C.
October 7, 2020
Could be better
POSTED BY:
Trisha C.
October 7, 2020
This was my second time using e-color. The first time my color was great. This time, the color was ok and I was still left with all the greys at the top of my crown. Not sure if I would go with this again. Very disappointed after the mess and time it took.
Trisha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Susan D.
October 7, 2020
No thanks
POSTED BY:
Susan D.
October 7, 2020
Wanting to try this during Covid I was sorely disappointed. I asked to speak with a colorist before ordering and was told I had to place an order first. Ok. After placing my order with the exact color levels my stylist uses with the exact ratio and submitting a photo I reached out to a colorist. I was assured there would be no problem. I was notified of my color formulation and the ratio was off with too much brown. I called again. I have red hair and they were sending me 75% brown and 25% red. The colorist I spoke with exclaimed, "oh, you want it more red". Did anyone look at my pic or read my requests? I tried the color anyway as I was desperate. Thank God I only colored a small test piece. Mud brown with no gray coverage. My hair would have been ruined with no way to get to my salon and have color correction, let alone the damage done to my hair. I made another call. Instead of refunding my money they offered a credit for more hair color. Thanks, but no thanks.
Susan- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Questa
October 7, 2020
Gray roots
POSTED BY:
Questa
October 7, 2020
I applied the color as per instructions. It looked good I was so happy to color my gray roots .... but after just two washings the color washed out !!! My roots were a color I couldn’t tell you what it was . This was the second time this happened. The first time I sent a message with my concern stating the roots aren’t holding the color and they changed my formula. But it happened again . Not going to purchase e-salon in the future.
Anna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Pixie P.
October 7, 2020
Disappointed
POSTED BY:
Pixie P.
October 7, 2020
Usually have my hair done by a stylist, but because of Covid, haven’t been to get hair done. The first time, I did my hair, I used a different brand, and it turned out ok, except missed a few areas. This time tried e-salon....I did not like the smell of this dye. It has been a long time since my hair dye has had such a bad smell. I would never use this product again because of that.
Pixie - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Brenna W.
October 7, 2020
Yikes
POSTED BY:
Brenna W.
October 7, 2020
Thanks for turning me from Blonde to RED! I have emails countless times asking for my subscription to stop and I still keep receiving this. This is completely destroyed my hair I would really appreciate it if you could stop sending me color that just has now permanently messed my hair up, negatively affected my self image and cost me money I don’t want to spend to look like this.
Brenna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pamela D.
October 7, 2020
It's ok
POSTED BY:
Pamela D.
October 7, 2020
The smell is a bit strong. Could use a little more brown and a touch of red?
Pamela - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jan P.
October 7, 2020
Grey coverage very poor
POSTED BY:
Jan P.
October 7, 2020
The initial order I had covered greys very well. I don't know why this batch was so bad. I personally didn't think 15 minutes of processing was long enough, but followed the directions.
Jan- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Claire M. - We truly appreciate your feedback! We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Your colorist has been in contact via email and will be happy to assist in this process.
Joyce- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Mitra M.
October 6, 2020
Did not change color of my roots
POSTED BY:
Mitra M.
October 6, 2020
I Was very disappointed after 6 months of not coloring my hair. My roots did not change color.
Mitra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ashley K.
October 6, 2020
No saturation
POSTED BY:
Ashley K.
October 6, 2020
I'm actually cancelling my order because I've tried it twice now with adjusting the color, and I still wash my hair one time, and the color is gone. I'm very dissatisfied. I think I would do better with using Sally's or Amazon and picking my own hair color. I'm very very dissatisfied. I wanted the blackest black, and after the initial wash, my hair is still medium to dark brown. Won't be doing this again.
Ashley- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
sheri P.
October 6, 2020
Shady company
POSTED BY:
sheri P.
October 6, 2020
Got a second order in the mail today. They claim I ordered it. I didn't. They claim that when I filled out their questionnaire I said I would like to color my hair every eight weeks. I don't. they can't show me the questionnaire. Sarah C answered me with a NOPE when I asked to see my records. Don't get scammed by eSalon.
Sheri- Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Dawn R.
October 6, 2020
Too Dark
POSTED BY:
Dawn R.
October 6, 2020
I wanted to cover the gray root on the color that I had. I selected the correct colors. Changes were made based on a very, very, very, old photo that was still in the system. Please brighten up my look to match the current pictures I've sent. I also want to add back in the highlights that were covered up by the last color treatment received from e-salon
Dawn- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Angelo S.
October 6, 2020
To much money
POSTED BY:
Angelo S.
October 6, 2020
told the price is going to change... I want to cancel everything
Angelo- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Saman E.
October 5, 2020
Hated it
POSTED BY:
Saman E.
October 5, 2020
Not happy at all color didn't stay and its too much brownish n orangish
Saman E. - Thank you for taking the time to share your feedback with us! We’re so sorry to hear that you felt the color was not the shade you expected and did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jaime P.
October 5, 2020
Left a lot of gray
POSTED BY:
Jaime P.
October 5, 2020
I was disappointed that it didn't cover a lot of my gray hair. It also was not the color I expected it to be. My hair didn't feel bad after so that's a plus. The actual hair color had a REALLY strong chemical smell. The root color wasn't as bad of a smell.
Jaime- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Brenda A.
October 5, 2020
Ordering New Color
POSTED BY:
Brenda A.
October 5, 2020
The color I ordered the first time was good, and looked as I expected. However, I don't understand why I need to send a note if I want to change my color. Why can't I just go back to the color chart and make my own adjustment without "sending a note" to someone? If I could get back to the color chart and see what I ordered last, I could figure it out from there. But since this is not an option I will likely never buy this product again. The color quality is not an issue, your ordering process is.
Brenda - We’re truly sorry that our color adjusting process did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Pamela G.
October 5, 2020
Exhausted
POSTED BY:
Pamela G.
October 5, 2020
This was a first color so recommended process was all over roots first followed by all over color. I am 58, have arthritis, and Iive in a small apt with 2 cats so Took about 20 min to get prepared, old t shirt, old towels, space for kit etc, cats away, etc. I have long hair. Applied root color without much difficulty. Unfortunately removed gloves before the processing was finished so had to put them on again for all over. Not easy. The final step in the shower is a total mess. Color goes everywhere. Took what seemed like forever to get color out of hair and then I had to clean the bathroom! As I said I have cats and can’t risk them getting this on their paws, licking them and getting sick because I didn’t want to live with gray root. As for the color and coverage, it’s fine. Hair doesn’t feel as nourished as when I leave the salon though. Doubt I will do this on a regular basis
Pamela- We’re so sorry to hear that you were disappointed by the application process. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Veronika H.
October 5, 2020
Liked it
POSTED BY:
Veronika H.
October 5, 2020
I loved the color!!! But my red came through after a few weeks, and since I have a lot of hair there wasn't enough to cover my whole head thoroughly. But the color was beautiful and easy to apply very convenient. I am going to try again and hope for a better outcome!
Veronika- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Emily M.
October 5, 2020
Definitely didn’t darken
POSTED BY:
Emily M.
October 5, 2020
I’m trying to transition from highlighted hair back to light brown. This color combination just made my light blonde brassy. Not even close to light brown
Emily- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vicki R.
October 4, 2020
Terrible color
POSTED BY:
Vicki R.
October 4, 2020
My roots are lighter than my ends. I followed the instructions completely and look ridiculous. Would NOT recommend!!!
Vicki- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Cindy W.
October 4, 2020
Do not like the updates
POSTED BY:
Cindy W.
October 4, 2020
Since the color was reformulated, I don't like it very well. It is too thick and is hard to apply with the bottle. I preferred the color package prior to the change.
Cindy- We’re so sorry to hear that you were disappointed by our new enhanced formula. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Beverly S.
October 4, 2020
Orange
POSTED BY:
Beverly S.
October 4, 2020
It starts out as a good color, but after just a few washes, it turns my hair orange. I will not be using this hair color anymore.
Beverly- We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Robin S.
October 4, 2020
Not what I wanted
POSTED BY:
Robin S.
October 4, 2020
Not sure if I chose the wrong color based on bad representation pictures or what!?. I believed I had ordered light brown with a bit of mahogany. I even left directions that I did not want an unnatural color, and that I would rather have more brown than the mahogany Color. What I got was ghoulish mahogany. Straight up mahogany!! No brown undertones at all. In the sunlight it was purple! I feel I could have done better with box color. Once ordering the color, you could not look back to review your choice. So, I could not even dispute the color I chose with pictures later. Hmmm.
Not pleased. Glad I ordered a one time shipment.
Robin- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Kathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cindy J.
October 3, 2020
Worst ever!! Don’t waste your money $$
POSTED BY:
Cindy J.
October 3, 2020
Don’t waste your money!! Not worth it. They send you out $2.00 products that turned my hair orange 🍊 on the side of my hair where my gray grows. I guess they don’t think about that.
If Coronavirus wasn’t around. I would sue them.
Cindy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Zoe G.
October 2, 2020
Just not the colour I asked for
POSTED BY:
Zoe G.
October 2, 2020
I have been very clear about the colour I want and I’m just not getting it. I find it extremely annoying that I have to pay £25 for two different dyes instead of just one. Won’t be renewing account.
Zoe G.- Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience caused during the application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jennifer S.
October 2, 2020
Still too brassy
POSTED BY:
Jennifer S.
October 2, 2020
Still not happy with the darkness and the brassy tones coming through on the base color.
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
areen A.
October 2, 2020
its okay
POSTED BY:
areen A.
October 2, 2020
it gets the job done but it smells deathly and it burned my scalp a little. the smell lives in my nose and its so so so intoxicating
Areen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jasmine P.
October 2, 2020
Hair looks the same color.
POSTED BY:
Jasmine P.
October 2, 2020
I followed the directions and did everything right and my hair looks the exact same. Just damaged it for no reason.
Jasmine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
fran M.
October 1, 2020
Itchy scalp
POSTED BY:
fran M.
October 1, 2020
It does the job! Although , my scalp is very itchy after I use the product. My hairdresser said to use sweet and low in the formula I’ll give it a try one more time!
Fran- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Michelle M.
October 1, 2020
Two stars for the 2 days it was nice
POSTED BY:
Michelle M.
October 1, 2020
The first two days color was almost right but quickly turned brassy and faded
Michelle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Melody G.
October 1, 2020
Color not as ordered
POSTED BY:
Melody G.
October 1, 2020
The color of the kit was not as ordered. Unfortunately, because of color the results did not turn out as expected.
Melody- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Leticia S.
October 1, 2020
Not for my hair
POSTED BY:
Leticia S.
October 1, 2020
Unfortunately this color kit doesn't work for me. My hair is really fine, dry and kinky. After applying, when I rinsed my hair, it was so hard it was just a clump on top of my head.This product made it so brittle, I was just losing chunks even when i ran my fingers through it.
Leticia- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Claire B.
October 1, 2020
Colour does not work
POSTED BY:
Claire B.
October 1, 2020
Two separate boxes were sent to me. The colour did not work on my hair.
Claire B. - Thank you for your feedback! We’re so sorry to hear that you felt the color was not the shade you expected. We also apologize for any inconvenience. However, upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joyce B.
October 1, 2020
Not using last box
POSTED BY:
Joyce B.
October 1, 2020
I have not yet use the last box that I received earlier in September. I had noticed recently that my hair was falling out a LOT more and when I went to my stylist and had my haircut she indicated it may be the color that I’m using. I have not changed anything else! I use Professional color Protect shampoo and conditioner. I use a professional styling gel. I blow dry my hair very little. My diet has not changed in any way in the last year. I am not on any additional medications.
Please Do NOT send any more color products., Please. Joyce Buseman
Joyce- We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Christine M.
October 1, 2020
Still rusty orange color
POSTED BY:
Christine M.
October 1, 2020
After one try my hair turned a bright brassy orange color. With your help we changed the color to a darker brown color. All that did was make the orange darker but the brassiness still there.
Christine- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Susan J.
October 1, 2020
Didn’t cover greys
POSTED BY:
Susan J.
October 1, 2020
I Requested adjustment to my hair colour because it was turning brassy timts and although I like the colour but it is worse for colouring my greys
Susan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Pooja- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Liz M.
September 30, 2020
At the age of 70 I have decided to go with my natural salt and pepper hair thank
Susan- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cyndi B.
September 30, 2020
It's okay
POSTED BY:
Cyndi B.
September 30, 2020
I think I was still expecting it to be lighter. I normally do have highlights and I don't any more so I was hoping to get a lighter look without highlights because it's to expensive and you really just can't touch up the roots. Any suggestions?
Cyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Linda L.
September 30, 2020
Color set
POSTED BY:
Linda L.
September 30, 2020
For how much you pay, I don’t think it stays in any longer, and feel it’s Harsh for your hair just like store bought
Linda- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elle ess
September 30, 2020
You color is the worst
POSTED BY:
Elle ess
September 30, 2020
Doesn’t cover grey. Leaves a weird golden:brassy hue. I ordered neutral medium brown. Esalon is the worst.
Elle- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shara G.
September 29, 2020
Too many warm tones
POSTED BY:
Shara G.
September 29, 2020
The hair color has alot of red undertones. It leaves your hair looking red after fading.
Shara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Karen - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra A.
September 29, 2020
Not for me
POSTED BY:
Sandra A.
September 29, 2020
I ordered the coloring in August, but I did not do it until a few weeks later (9/12/20) and it came out with two colors. I had lighter color on top and on the bottom was darker. I had a make an appointment to get my hair done on 9/19/20. I am sure this work for other ladies, but it was horrible on my hair. I had to wear a hat or a headband to cover. I will not be using this product again!
Sandra- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Martha L.
September 28, 2020
Not so good on covering the gray...
POSTED BY:
Martha L.
September 28, 2020
I was a bit disappointed after shampooing my color application.“touch-up”, that the coverage on the grays wasn’t that great. The color itself was, I believe, good, but after leaving it on for a good 40 minutes (actually 10 minutes more than was recommended) I still saw gray strands???
I would like to try your product again, but am a little hesitant...please advise.
Martha- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna C.
September 28, 2020
Color too dark!
POSTED BY:
Donna C.
September 28, 2020
This color is much darker than the one I got before.
Donna- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Trish G.
September 27, 2020
Orange
POSTED BY:
Trish G.
September 27, 2020
I am so incredibly disappointed with this color. The root and end colors were so different that you can visually see the difference. Both the roots and ends are very orange. The end color looks like a pumpkin. My son actually asked me if I did my hair for Halloween. This is not ok and I have no idea how to fix it
Trish - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kira J.
September 27, 2020
Color did not take
POSTED BY:
Kira J.
September 27, 2020
The color was not even close to what was promised. I did everything exactly as directed and somehow my roots, which were done first, took zero color. The rest of my hair ended up black without any of the tint I wanted.
Kira - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Firas S.
September 27, 2020
Not the color I wanted
POSTED BY:
Firas S.
September 27, 2020
My hair did not really change color. It was orangey and I wanted an ash tone.
Firas - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Emma C.
September 26, 2020
Be careful
POSTED BY:
Emma C.
September 26, 2020
Be really careful when making your 1st order.
They have it set up on a month by month payment thing. So even if you don't need or want another hair dye, one is shipped to you and they take £18 out your bank to pay for it. Of course they inform you of this AFTER they send it and AFTER they take the payment, which stopes you being able to stop it if you don't want it.
Emma C. - Thank you for reaching out! I am really sorry for the confusion. There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you have 20% off on every color set. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Yenny V.
September 26, 2020
Made my hair dry
POSTED BY:
Yenny V.
September 26, 2020
And i cant find how to stop this membership but ut dryed my hair out
Yenny- We're truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Laura B.
September 26, 2020
Too dark
POSTED BY:
Laura B.
September 26, 2020
It's not what I was going for. I feel as tho it's too dark and just an odd blend. I did recieve a compliment,stating it was a pretty brown but I'm not convinced. I realize ordering online,only sending one picture, may be a challenge achieving a satisfying color but I'm sure its attainable. Hopefully we will be able to fix so I'm happy and able to leave a better review
Laura- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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