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I like the results I get with this colour set, however is there a way you can reduce the amount of packaging used ??? especially the plastic, and 'plastic-feel paper instructions that I'm not sure I can recycle. I'm trying so hard to reduce the waste and need to make tough decision about the products I buy.
Alison - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Marisela G.
March 13, 2020
Stubborn Grey
POSTED BY:
Marisela G.
March 13, 2020
I’ve had my color change to adjust to cover my grey. Last order color was changed to darkest but unfortunately it did not cover well. Perhaps I will go with other color or discontinue using their products.
Marisela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rhonda D.
March 13, 2020
Hair color
POSTED BY:
Rhonda D.
March 13, 2020
It looks great until a wash it a few times then my gray starts to show threw around my face and in my part. I guess it’s just hard to cover gray...
Rhonda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather N.
March 13, 2020
Not impressed
POSTED BY:
Heather N.
March 13, 2020
Although I like the personalized service the product left my hair super dry and frizzy and after a week with permanent color my grays are starting to show through.
Heather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
danielle T.
March 13, 2020
terrible.
POSTED BY:
danielle T.
March 13, 2020
My gloves had half the thumb cut off when I opened it. The hair color didn't cover my roots or the red my hair was before using this product. Terribly unsatisfied and I won't be using again.
Danielle - Thank you for your feedback. We apologize for the disappointing experience you had with us. Our Color Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Catherine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Vonzelle B.
March 13, 2020
Cancellation not honored
POSTED BY:
Vonzelle B.
March 13, 2020
I was told that I can cancel at any time. I cancelled after the first order and this company continued to bill my credit card.
Vonzelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Rachael M.
March 12, 2020
Not for me
POSTED BY:
Rachael M.
March 12, 2020
Strong smell that breaks my hair. I dont want to use again
Rachael- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
Pamela- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Stacey S.
March 12, 2020
Too light, gray coverage?
POSTED BY:
Stacey S.
March 12, 2020
Color was waay too light and left me with a salt and pepper look on my roots... Very displeased... Again
Stacey - We’re so sorry to hear that you were disappointed by the results of your color application, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We look forward to crafting your custom color!
Mariah- Thank you for your feedback. We apologize for the disappointing experience you had with your custom blended hair color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Alyssa S.
March 12, 2020
Did not get the tone intended
POSTED BY:
Alyssa S.
March 12, 2020
I asked for a more vibrant wine/burgundy color... my hair is just brown.
Alyssa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Diane P.
March 12, 2020
It covered the grey
POSTED BY:
Diane P.
March 12, 2020
I would have preferred a little darker color since it lightens so much after just a few washes
Diane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
Linda - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Dauna H.
March 12, 2020
strike three
POSTED BY:
Dauna H.
March 12, 2020
gave them three tries to get it right and cover my gray and that never happened.
Dauna- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Sylvia K
March 12, 2020
My review of my first color
POSTED BY:
Sylvia K
March 12, 2020
I like the way it turned out but still really not what I was looking for , I wanted more violet or deep purple color and got the same result of my precious colors purchased from the department stores.
Sylvia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Karen Y.
March 11, 2020
Mixed review
POSTED BY:
Karen Y.
March 11, 2020
I am happy with the color, but after 2 uses, the ends of my hair are noticeably more dry and damaged than they were with the product I used previously.
Karen- We're truly sorry that our made for you custom color did not leave your hair feeling the way that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sarah S.
March 11, 2020
too orange
POSTED BY:
Sarah S.
March 11, 2020
REally do not like red undertones, and this pulled a lot of red. I would like to get a more ash color and less red.
Sarah- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jolanta K.
March 10, 2020
No grays coverage
POSTED BY:
Jolanta K.
March 10, 2020
Beautiful natural colour but unfortunately zero grays coverage
Jolanta - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nancy L.
March 10, 2020
Did not use
POSTED BY:
Nancy L.
March 10, 2020
When I ordered your product I specifically asked to lighten my hair color. There was never any mention that your hair color kits do Not lighten hair. I therefore did not even try my kit so I cannot give a fair review. I do like the gold hair tint rinse.
Nancy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Bahara S.
March 9, 2020
Color faded
POSTED BY:
Bahara S.
March 9, 2020
My roots are lighter than the rest my hair after coloring, what should I do?
Bahara - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Liz W.
March 9, 2020
Hair dye,
POSTED BY:
Liz W.
March 9, 2020
I loved the colour and had lots of compliments. Unfortunately it is more like a wash in wash out dye. After 2 nd wash & condition the roots started to fade, it went from warm brown to orange undertones. After 3rd wash it was more obvious that the roots were showing through. Three & half weeks after using this hair dye I need to buy another product to cover up the roots.
LIz - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura C.
March 9, 2020
Not worth the discomfort
POSTED BY:
Laura C.
March 9, 2020
The color and coverage is actually great. Covered grays nicely. The 2 star rating is based on the application process. The chemical/ammonia was so strong, the entire application process was so uncomfortable and gave me a terrible headache. My scalp now feels tight and itchy. This product just simply isn’t for me.
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Bonnie M.
March 9, 2020
terrible smell and the color was not at all what I asked for
Bonnie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine F.
March 9, 2020
Recommendations were not taken
POSTED BY:
Christine F.
March 9, 2020
I had added specific additional comments to my order that my hair dresser gave me. Because I had relocated and have not found a hair dresser yet, I decided to try eSalon vs. Sally products due to the quality. But I would of hoped that the colorist would of taken the color recommendations from my hair dresser that I indicated I used based of the color and highlights he gave me. Level 6 natural or ash 20 Vol peroxide.
Christine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Angie
March 9, 2020
Medium brown to Chopper golden
POSTED BY:
Angie
March 9, 2020
Well it didn't dye my hair the color I order it's still the same medium brown
Angie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ivette A.
March 9, 2020
Color too dark
POSTED BY:
Ivette A.
March 9, 2020
Gray coverage was excellent. Base color is too dark.
Ivette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
manar A.
March 9, 2020
DONT PURCHASE
POSTED BY:
manar A.
March 9, 2020
this is unbelievable, I was so excited to try this instead of just buying regular box dye since i loved that they make it so easy. Unfortunately, i was extremely disappointing, i have virgin hair and this was the first time dying my hair, so I was really excited. My hair is natural and extremely healthy so there's no reason as to why this shouldn't go smoothly. i followed all the instruction very carefully, never skipped anything and fully saturated my hair, and left it on for the recommended times. after removing it i was extremely disappointed my hair didnt change . a single shade. I know i ordered a natural colour that's closed to my hair color but when i mean nothing changed my hair color was exactly the same besides a small tone of light brown that barely even noticeable. besides leaving my natural hair dry this did absolutely nothing and im extremely frustrated i wasted my money.
Manar - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Lorena - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
kathy M.
March 8, 2020
Did absolutely nothing to my color.
POSTED BY:
kathy M.
March 8, 2020
I'm very disappointed with this hair color kit. It barely put color on my gray hair. I am still gray with touches of dirty blonde here and there. I don't think I would order from you or recommend you to anyone. I don't understand how this could happen. I could get better coverage from a cheap box kit at the drug store.
Kathy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ana A.
March 8, 2020
Didn’t work for me
POSTED BY:
Ana A.
March 8, 2020
I really wanted this color to work but it fell way short of expectations . Did not cover my grey hair at all. It looked like I had not colored at all.
Ana - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rhonda G.
March 8, 2020
My hair is Red!!!
POSTED BY:
Rhonda G.
March 8, 2020
I wanted ash blonde and followed the instructions Exactly and my hair is Red!! Please cancel any further orders!!!
Rhonda - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Melissa B.
March 7, 2020
Way too dark
POSTED BY:
Melissa B.
March 7, 2020
Everything about the color and description of my blend lead me to believe this would be an auburn or even straight up medium red-toned blend. Wrong. On my head it ended up being almost dark burgundy, even after washing. It's not a bad color, and the process was as easy as any other home dye kit I'd used, but it's not the result I expected, and certainly not what I wanted. I'm almost worried I'm going to have to bleach this out or go through two or three dye cycles of something else to get back just to where I was before I used this color. Very bummed.
Melissa - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kate T.
March 7, 2020
Too dark, not what I was looking for.
POSTED BY:
Kate T.
March 7, 2020
This color, while pretty, is way too dark and it doesn't have a purple hue to it at all. It just looks like I have dark brown hair with a red undertone. In certain light it looks like a dark Auburn. Not what I wanted, and I was pretty sad when I saw the results. I will say that my hair feels great, doesn't feel damaged at all so that's nice.
Kate - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sandy J.
March 7, 2020
Not happy
POSTED BY:
Sandy J.
March 7, 2020
After taking a break I decided to give it a try hoping the formula would change . It has not . After following each step the end result was the same , my hair felt sticky , as if I was washing my hair with honey . I just couldn’t get it to come clean ! After washing 5 times there was a sticky residue . Please cancel .
Sandy - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Angie G.
March 7, 2020
wrong color for me :(
POSTED BY:
Angie G.
March 7, 2020
I was trying to find a color that wouldn't show red. it did ! I wanted to stay with my lighter color not go darker. My hair now looks brownish red. Not happy
Angie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Rachel W.
March 7, 2020
Poor coverage
POSTED BY:
Rachel W.
March 7, 2020
I just colored my hair and still have gray hair. I followed the directions step by step, yet as soon as I finished washing my hair, gray hair was seen. I hate that I wasted money coloring my hair and it still didn’t cover up my gray hair.
Rachel - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Hannah-Louise A.
March 7, 2020
Poor result
POSTED BY:
Hannah-Louise A.
March 7, 2020
The application was incredibly laborious for a poor result. Colour looks incredibly unnatural and brassy in daylight. The root and tip application that was suggested has left me with barely any colour on my ends, and uneven colour. Despite following the instructions to the t and applying with a brush for even coverage. I also question how the dye differs from your standard box dye. The formula smells and looked exactly like what you’d pick up from the supermarket.
Hannah-Louise - Thank you for your feedback. We apologize for the disappointing experience you had with our Made For You custom color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Martha V.
March 6, 2020
Grey
POSTED BY:
Martha V.
March 6, 2020
I carefully used as directed and within a week the grey is slowly resurfacing.
Martha - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amanda H.
March 6, 2020
Review
POSTED BY:
Amanda H.
March 6, 2020
I like the color, but it’s fading at the roots where my gray is very fast. After two washes it is noticable.
Amanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Janelle B.
March 6, 2020
Horrible customer service
POSTED BY:
Janelle B.
March 6, 2020
I canceled my plan back in october. They charged me in january and in march for 27 each. They apologized for the inconvenience but made me pay for their shipping that I didn't even order. The girl was rude talking over me saying "sorry there is nothing I can do for you" after I asked her multiple times to refund my money. Finally after raising my voice my money will be refunded in 3 days but still have to pay for the shipping. Btw the color doesn't last long and I'm about to change my banking because this is highly illegal. Disgusted.
Janelle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer B.
March 6, 2020
Made my hair orange
POSTED BY:
Jennifer B.
March 6, 2020
Great customer service and they sent a new kit ASAP but the second one made my hair even more orange and I ended up going to a salon and paying a lot to have it somewhat fixed
Jennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Etta P.
March 6, 2020
Very disappointed
POSTED BY:
Etta P.
March 6, 2020
Very messy, you have two bottles of color, one for the roots and one for the ends. Hard to rinse out, left my hair feeling sticky even after 4 rinses. Now my hair is brittle and breaking. Wouldn’t recommend this product. On the plus side it comes in a nice box.
Etta - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joni S.
March 5, 2020
Fading
POSTED BY:
Joni S.
March 5, 2020
I know it's normal for color to fade. However, I'm not really happy with the extreme fading for my all over color. I'm concerned that when I redo my roots, that my root area there is going to be an extreme color difference, between my all over color, with fresh root color?? I'm hesitate to receiving my next delivery.
Joni - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Julie C.
March 5, 2020
Darker than previous orders
POSTED BY:
Julie C.
March 5, 2020
I’ve just these guys 3 times. It looks like the colour has got darker every time.
Have now cancelled the order automatic generating and will start again as I have gone from blonde to brunette.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cynthia L.
March 5, 2020
color
POSTED BY:
Cynthia L.
March 5, 2020
The color you sent me this time is rotten. I reorder the same as the last time on June 18th 2019 order # 2810315. I'm not sure that I will order again cause now I have to go get my hair redone. CL 03 20vol medium blonde copper
Cindy- We’re so sorry to hear that you were disappointed by the results of your color application. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection! Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Jennifer M.
March 5, 2020
Horrible
POSTED BY:
Jennifer M.
March 5, 2020
The color was much darker than I had requested. Even though it was darker it still did not cover the grey. I would not recommend at all.
Jennifer- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Patricia C.
March 5, 2020
Wish it would last
POSTED BY:
Patricia C.
March 5, 2020
Love the color, easy to apply but the color is not covering they gray for more than a few days
Patricia- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie M.
March 5, 2020
Pretty bad
POSTED BY:
Katie M.
March 5, 2020
4 tries and 4 results that are far off the mark. First three kits (color to take warm blonde into copper) just sent toner, which did not color the hair. 4th attempt was darker red which I had hoped would be easier to deliver on. I now have crayon red roots and hair that looks like I washed it with koolaid. Red in general is difficult, so brown and blonde haired people, this may work perfectly for you, but gingers, this is a no go
Katie- Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Michele M.
March 4, 2020
Nice color
POSTED BY:
Michele M.
March 4, 2020
It was great color and coverage at first but hasn’t seem to stay on the grays. Very disappointed.
Michele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Danielle N.
March 4, 2020
Didn’t last
POSTED BY:
Danielle N.
March 4, 2020
While the color was beautiful and my hair was so soft and smelled great, the color wore off in 2 1/2 weeks. My roots came right through. Even the color shampoo didn’t help. For the money I could just stick with the store purchase for half the price.
Danielle - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Inger Liv Midgaard O.
March 4, 2020
Hair breakage
POSTED BY:
Inger Liv Midgaard O.
March 4, 2020
Not good for fine Nordic hair.
I've colored my hair about 3-4 times with this product and my hair has gotten thinner and very brittle from using this hair color - also the natural waves in my hair is almost obsolete. Severe damage to hair, lot of breakage and it is also less elastic than usual.
Will take long before the damage is repaired and my hair is back to normal length and fullness. Really sad outcome - had some hopes for this product but it is way too harsh for my hair.
Inger - We’re so sorry to hear that you were disappointed by the results of your color applications. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pamela H.
March 4, 2020
Still Dark
POSTED BY:
Pamela H.
March 4, 2020
I've never dyed my hair before so I did a strand test from a video I saw on youtube from esalon. I followed the instructions and my hair is still as dark as it was before.
My hair is a dark brown and I wanted to dye it to ash pearl.
I only rate this a two because my hair did feel a lot softer, but I am disappointed in the coloring.
Also I didnt get a product safety and usage pamphlet.
Pamela - We truly appreciate your feedback. In reviewing your profile, it looks like you've already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Hannah Z.
March 3, 2020
colour came out wrong
POSTED BY:
Hannah Z.
March 3, 2020
I followed all the instructions and my hair was not as you promised.
I have taken a before and after photo. All my brown that I spent ages (high salon costs of bleaching and recolouring) to get right is gone and a very unbecoming red has emerged after using your colour. I did not want red but dark brown.
I send a picture of my colour and wanted my roots to be blended into the new colour. Now my roots are jetblack and the rest is red. I wont buy from you again unless you fix this.
Hannah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cate H.
March 3, 2020
Disappointing
POSTED BY:
Cate H.
March 3, 2020
I received my color kit as expected. It’s just a box that mostly contains all the stuff every dye kit contains with one nice exception: there is a little tube of stuff you can put along your hairline to prevent dye stains. It worked very well.
I read all the instructions carefully before I began and followed them all without exception but my color turned out badly. I chose an auburn color that wasn’t far from what I had already; it just needed to be refreshed and my grays covered. What I got was a vaguely orange color that didn’t even cover all the gray. My hair feels dry and looks dull. I won’t use the service again.
Cate - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Baljit J.
March 3, 2020
Definitely won’t order again
POSTED BY:
Baljit J.
March 3, 2020
I was very specific about my hair colour the greys and what I was looking for. Instead they delved into every detail of my hair and ended up sending me a jet black which I was adamant I did not want. As a result of their specialists not listening I will never reorder again or use Esalon. I was very excited and was telling my friends and family about this prior to receiving the product but have told them to stick yo box dyes at least u know what you’re getting.
Baljit - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Bidisha S.
March 3, 2020
Ammonia smell
POSTED BY:
Bidisha S.
March 3, 2020
Although I really liked the color, the strong ammonia smell made me really sick. My eyes were watering thr whole time. I wish the colors were ammonia free.
Bidisha - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristine N.
March 3, 2020
Bad colour
POSTED BY:
Kristine N.
March 3, 2020
My roots are soooooooo much lighter than the rest of my hair. Following the instructions my roots went super light, there were still greys that werent covered. Even after sending pictures before my custom colour was formulated, the roots were all wrong.
Kristine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melina V.
March 2, 2020
Color not right and washed out
POSTED BY:
Melina V.
March 2, 2020
After one wash the color completely came out. Never again.
Melina - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Simone O.
March 2, 2020
did nothing to color my greys
POSTED BY:
Simone O.
March 2, 2020
It was a completely useless in covering my grey hairs. I have been coloring my hair for 20+ years so I know what I'm doing. I left it on for 40 minutes and it maybe tinged the roots 5%.
Simone - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mia W.
March 2, 2020
What happened to your product?
POSTED BY:
Mia W.
March 2, 2020
I had ordered the hair color several times over the past few years, and I had always been pleased. In fact, I even received compliments on the color itself. After trying a few other products, I came back again to eSalon. What a disappointment! Although the color is still very nice, the product now leaves a terrible sticky residue on my hair. After the first shipment, I thought I had neglected to rinse thoroughly. However, this time I made certain to rinse well. I had to wash my hair 4 times to get the residue out of my hair. YUCK!
Mia - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Joyce R.
March 2, 2020
Color doesn’t seem to be holding
POSTED BY:
Joyce R.
March 2, 2020
I dyed my hair 2 weeks ago and my grey coming through under my bangs and side of the face.
Joyce - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joy C.
March 1, 2020
Deceptive and Poor Customer Service
POSTED BY:
Joy C.
March 1, 2020
I was shopping on the site of what looked to be a competitor and was switched to esalon. I purchased hair dye without knowing that I had been switched to esalon. I received the product, but I am not comfortable using it, after reading the terrible reviews, especially about wax that is difficult to remove. Esalon now expects me to pay shipping to return the unused product. Also, I never requested to be set up for auto ship, but in placing a complaint, I found that I was set to receive a shipment each month. SCAM!!!!
Joy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear you were disappointed by the results of our Hair Color.We have reached out to you via email to discuss this matter further.
POSTED BY:
Lyndsay F.
March 1, 2020
5 star
POSTED BY:
Lyndsay F.
March 1, 2020
Wasn’t sure on my colour till today medium blonde is little darker what I would normally have . First time I have coloured my hair myself with out going to a salon. Think I will try the light blonde next time . Roots and ends look good .
Lyndsay - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Vanessa R.
March 1, 2020
Fun product. Did not cover all my grays.
POSTED BY:
Vanessa R.
March 1, 2020
Excited to get home color with such great reviews. Unfortunately my grays are very stubborn. Only one shelf product works for me outside of of the salon. This product was great smelling and very easy to use. Just not a fit for me.
Vanessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tiffany H.
March 1, 2020
Wrong color
POSTED BY:
Tiffany H.
March 1, 2020
I followed the directions exactly and it turned out brown with absolutely no red.
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah O.
March 1, 2020
Beautiful color but doesn’t cover my grays
POSTED BY:
Sarah O.
March 1, 2020
I’ve been using for almost a year now and I wanted to love it. But when I am done coloring my hair, my small gray hairs in the front of my face haven’t been colored and then within a week or two any gray it did cover fades off and my grays are there. I am ending my subscription. FYI I used to be a hairstylist and I know how to properly color my hair so the error isn’t on my part.
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Mabe'l D.
March 1, 2020
Not For Me
POSTED BY:
Mabe'l D.
March 1, 2020
The color did not cover my gray as it should. After one week it started fading. Not happy with the quality of color. I will not be renewing.
Mabe'l - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tianzhu Y.
February 29, 2020
Didn't get the color I wanted
POSTED BY:
Tianzhu Y.
February 29, 2020
I chose an ashy type of light brown hoping to get what I asked for. I did everything as written on the note but ended up with a color much darker and redder than I wanted, or that was on the picture.
Moreover, I didn't have a lot of gray hair to start off, but the color wasn't able to cover them.
However, the delivery time was relatively short and the customization of the bottles added a cute touch to it all.
Tianzhu- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Mel A.
February 29, 2020
Wish I loved it more
POSTED BY:
Mel A.
February 29, 2020
The packaging and presentation of everything was very exciting - all materials included and a perk, Gray coverage was minimal, grays are still visible even after extra processing time, also the developer lifted my root color so now I am left with lighter roots and darker ends :(
Mel- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Dajana H.
February 29, 2020
Not sure what to think
POSTED BY:
Dajana H.
February 29, 2020
At first, the color was great, but after only two washes it faded too much, especially at the roots, it looks like I didn't dye it for a couple of months. On the other side, aplication was really easy, it wasn't dropping and there was enough product
Dajana- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Klaudia T.
February 29, 2020
Not happy
POSTED BY:
Klaudia T.
February 29, 2020
I have written in comments that I'd like brown colour without brassines and red.. my hair turned out very reddish brown which I always disliked..dissapointed.
Klaudia- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Lisa W.
February 29, 2020
Dislike
POSTED BY:
Lisa W.
February 29, 2020
Sorry but did not like product... did not cover up grey and found to difficult to apply. Iam not someone who colors hair on own. Will stay with professional stylists.
Lisa - We’re sorry to hear that you were unhappy with the results of your custom color. We are always striving to improve, and ensure each and every customer is 100% satisfied with their color. We truly appreciate your feedback.
POSTED BY:
Jill B.
February 29, 2020
Color good.
POSTED BY:
Jill B.
February 29, 2020
The individualized color is fine, but after using this product for the first time my hair is dull, dry and lifeless. I think I’ll stick with L’Oreal. I’m glad I tried it though.
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Stephanie D.
February 28, 2020
Not what I asked for
POSTED BY:
Stephanie D.
February 28, 2020
I sent pictures of the color I wanted to achieve. The color I got was not even close!!!
Stephanie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Marcia F.
February 28, 2020
After the second time coloring my hair, it began to fall out in the shower
POSTED BY:
Marcia F.
February 28, 2020
I liked the color the first time I used esalon and ordered the same thing for a second time. The second smelled stronger than the first but was supposed to be the exact same thing. When I used the shampoo & conditioner supplied, my hair felt like straw and it felt like I couldn't get the product out of my hair. Then my hair started coming out in large amounts in the shower. I couldn't even get a comb through it. I had to add some of my own conditioner to be able to comb it and more hair came out. I became terrified when I saw how much hair I had lost. I, fortunately, have thick hair and it is very healthy, but my hair is significantly thinner than it was before coloring my hair with the esalon products. I will never use esalon again!!!!
Marcia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heidi J.
February 28, 2020
The color didn't come out how I wanted it
POSTED BY:
Heidi J.
February 28, 2020
I love the product however I had it changed so more blue would come through but where my roots were colored has more red in it and doesn't blend with the rest of my hair along with the red i didn't want
Heidi - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Pam R.
February 28, 2020
Length of color
POSTED BY:
Pam R.
February 28, 2020
My color does not seem to last long. I colored my roots almost 3 weeks ago and they already need to be done again. That does not make me very happy.
Pam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jenny M.
February 28, 2020
Color didn’t change much and faded quickly
POSTED BY:
Jenny M.
February 28, 2020
I love this service but this time it only brightened my color a little bit and it faded out in a week leaving my hair lighter than before dying it.
Jenny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nissa M.
February 28, 2020
Hair Colour
POSTED BY:
Nissa M.
February 28, 2020
Used this for the first time was disappointed it covered my greys a reddish colour and the rest of my hair was black,my hair did how ever look really glossy and in lovely condition after using..
Nissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sarah N.
February 28, 2020
NOT DEMI PERMANENT
POSTED BY:
Sarah N.
February 28, 2020
I wanted my hair light brown. My Demi permanent colored hair was fading from when I got it colored at a salon so I thought it would be any easy touch up. My hair went from fading neutral light brown to red brown with lots of warm undertones. I went to my hair dresser to get my hair fixed and she said they sent me PERMANENT hair color because it dyed my roots and she could see a spot I missed and my roots weren’t dyed. Do not buy this is you expect Demi permanent. My order receipt literally said I ordered Demi.
Also they didn’t send me enough dye. I barely had enough to cover my whole head.
Sarah - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help.
POSTED BY:
Amanda P.
February 27, 2020
Not the right shade
POSTED BY:
Amanda P.
February 27, 2020
It is too warm for my complexion I had to go to a professional to get it fixed
Amanda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Stella L.
February 27, 2020
Did not fully cover all grey hair
POSTED BY:
Stella L.
February 27, 2020
For some reason I wasn't able to get a good coverage of all my greys and need to reorder more product. Hopefully it was just a fluke.
Stella - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sharon D.
February 27, 2020
Wrong color
POSTED BY:
Sharon D.
February 27, 2020
I had asked to have a new color, one that was lighter then my own. And I received the same color they I had last order
Sharon - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jean W.
February 27, 2020
The first shipment had leaked
POSTED BY:
Jean W.
February 27, 2020
The first shipment I received had leaked all over the inside of the box. I phoned customer service and they promptly replaced my order. Great job.
Jean - Thank you for your feedback, I'm sorry to hear the first order arrived leaking but we are so happy to hear that was taken care of and you are enjoying your eSalon color and experience! We love being able to help our clients’ achieve beautiful, salon-quality results at home. We look forward to blending your next color soon!
POSTED BY:
Joanne G.
February 26, 2020
Not exactly what I’d hoped for
POSTED BY:
Joanne G.
February 26, 2020
Not exactly the result I’d hoped for. The roots covered well, but the length application bottle wasn’t enough for my long hair and the result is lighter/patchy on one side. The overall effect tonally is closer to where I wanted to be however the ‘copper’ colour wasn’t near bright enough and has faded really quickly. The repurchase is saying it will only end a bottle for my roots but it’s the body of my hair that needs to most dye and more colour retention for a ‘copper’ look. I will probably be going back to the salon
Joanne - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Patricia R.
February 26, 2020
Like all the rest
POSTED BY:
Patricia R.
February 26, 2020
I really wanted to love this product. And they have an excellent marketing campaign. Salon product etc. But this product gives me no better coverage Integrity of color than all the over the counter products and I’ve tried them all.
I’ve even kept it on for an hour or more. It washes out fast And i use John Sebastian for brunettes Color shampoo and conditioner once a week as It has no sulphate etc.
Doesn’t work for me. Too expensive for over counter results.
After posting this review I received an email stating the various ways to keep my color fresh. I am 60 years old. I use every one of these precautions. . No hot or even warm water. I use lukewarm at best, color safe shampoo and conditioner for colored hair and for brunettes, no other styling products, no hot styling tools, etc. I don’t do much with my hair.
The bottom line is it’s just not a better product than the over the counter stuff I can purchase for half the price.
And it does have that weird waxy feel to it which I don’t like at all. Not a clean feeling. Make hair clumpy when rinsing it.
I am canceling my auto ship. I postponed it but there’s no need to continue it.
It may be great for others it’s just not working for me.
Lori - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
tara B.
February 26, 2020
No refund for return. I did not like color n was told would be refunded
POSTED BY:
tara B.
February 26, 2020
The company isn’t bad but it’s disappointing to have customer service tell you it’s okay! Return the product and change the color when your ready disappointed me. Never refunded
Tara - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email.
POSTED BY:
sonali D.
February 26, 2020
Color gives good luster but lots of hair fall
POSTED BY:
sonali D.
February 26, 2020
Good luster and good looking. But feels like lots of chemicals and ammonia. It smells ammonia while mixing. This can be improved I think. Lots of hair fall started after I started using this color.
Sonali - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer N.
February 26, 2020
Did not tackle the grays
POSTED BY:
Jennifer N.
February 26, 2020
The color kit did not cover the grays as it has in the past. Nothing was done differently than any previous time, same application, same amount of time to process on the hair. I always have my hubby check the back to make sure I've covered all the areas as I have before as well.
Jennifer - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura J.
February 26, 2020
Still purple
POSTED BY:
Laura J.
February 26, 2020
I asked it to be just dark brown with less purple, but they just sent straight purple again. But also there was a mix up with the order so I appreciate the efficiency and I understand why it got messed up
Laura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carla C.
February 25, 2020
Purple
POSTED BY:
Carla C.
February 25, 2020
I have been using esalon for years. This last one I got, I mixed it up and started to put it on my hair and noticed it was purple. Shook it some more, still purple. It was not the right color. I immediately went and washed my hair to make sure it didn’t turn into something crazy. Reported to Esalon. They did nothing, wouldn’t even refund my money for dye I had to throw out. Used Madison Reed instead. So disappointing
Carla - Thank you for your feedback. We apologize for the disappointing experience you had with our Custom Color. We're always looking to improve our service and products, and truly value everything our clients’ say. We hope to continue helping you find hair perfection!
POSTED BY:
Lisa B.
February 25, 2020
Gray Hair Shining Through!
POSTED BY:
Lisa B.
February 25, 2020
I really like the color but some of those stubborn grays are still shining brightly. Oh well, I guess we’ll have to all get along ;-)
Lisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tiffany F.
February 25, 2020
Red isn’t that red
POSTED BY:
Tiffany F.
February 25, 2020
Ordered a light brown copper golden colour which looked very copper in the photo. When I had applied my colour it was very dark and not much red to it. After the first wash basically all the red had gone and I’m left with brown hair. I spoke with customer service who said that I can request the exact colour I wanted, which was a redken copper mix. I found this website while looking for the redken colours I needed. Such a shame it didn’t work out. I will say though, that even though it’s not the colour I wanted, it does suit my complexion and a lot of people like it.
Tiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vanessa H.
February 25, 2020
Not the same colour as last time
POSTED BY:
Vanessa H.
February 25, 2020
Used this product last year and was really impressed, the colour and condition was amazing. Re ordered the same and has come out a lot darker and I really dont like it.
Vanessa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Pam S.
February 25, 2020
They won’t stop emailing me to start again!
POSTED BY:
Pam S.
February 25, 2020
First reason I was disappointed was because the color faded so fast it was like using a temporary tint. But now, no matter how many times I write them and request to stop the emails and the products, they keep sending me emails to start up again, That’s the other reason why I rate them as a zero. No business ethics.
Pam - Thank you for your feedback. We apologize for the disappointing experience you had with our Automatic Emails. We're always looking to improve our service and products, and truly value everything our clients’ say. Please keep an eye out for an email with more help.
POSTED BY:
Genny T.
February 25, 2020
too bronzey
POSTED BY:
Genny T.
February 25, 2020
I think I hit a miss on this color. I would have liked something less bronze and more chocolate
Genny - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
jayne B.
February 25, 2020
colour
POSTED BY:
jayne B.
February 25, 2020
The colour was too dark for me I found the mixture a bit to thick I could not squeeze bottle hard enough too get the mixture on to my hair and yes I did take the top off the bottle, had to finish my hair with brush took me forever although the shampoo and conditioner was great and smelt beautiful not shaw this is for me thank you...
Jayne - We’re so sorry to hear that you were disappointed by the results of your color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gilda A.
February 24, 2020
Great color, didn’t cover grays
POSTED BY:
Gilda A.
February 24, 2020
I was pleasantly surprised that the end result was so natural and beautiful/rich/healthy looking. I did put 3 stars because the goal was to cover up my grays even though I have very few (about 10%-15). I did find that the semi permanent dye did not cover up my grays very well. When I first ordered this, I made sure to let my colorist know by writing it down on my comments What I needed out of the color. For my second order I am requesting to have permanent dye from now on to see if it will fix the problem.
Gilda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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