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Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Tami D.
March 8, 2022
Color not lasting as long
POSTED BY:
Tami D.
March 8, 2022
So I have been with u all for awhile n I have been noticing a problem with the color fading a lot faster then it used too. Nothing on my end has changed n it's getting disappointing that prices are going up but quality is going down. I hope this will not b the case with my color coming up in April or I may have to reevaluate my options
Hey Tami! We're super sorry to hear this. Upon reviewing your profile, we see that you've submitted an adjustment request and our Color Experts are currently working to resolve your concerns. We truly appreciate your feedback! Please let us know if there is anything else we can do to help!
POSTED BY:
Deborah R.
March 7, 2022
Grey cover
POSTED BY:
Deborah R.
March 7, 2022
Step 1 for my grey washed out in 3 washes. It was permanent color? Not happy. This was a truly poorly mixed product.
Deborah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Richelle K.
March 7, 2022
Roots
POSTED BY:
Richelle K.
March 7, 2022
While the color is very nice at the beginning, my roots have faded dramatically over the few weeks. I left this color on for 45 minutes and still my roots did not seem to have good coverage.
Richelle - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Aveen T.
March 7, 2022
Not covered
POSTED BY:
Aveen T.
March 7, 2022
It didn’t covered all my hair color, some area are lighter then others
Aveen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Noriko - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shari S.
March 7, 2022
Did’t fully cover gray
POSTED BY:
Shari S.
March 7, 2022
Did the 30 minutes and gray still shows through slightly
Shari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Aleshia W.
March 6, 2022
Disappointing
POSTED BY:
Aleshia W.
March 6, 2022
The gray coverage was inadequate, despite my entire head being saturated. I had gray in the front that did not tint and, with my 41st birthday coming up, it was affecting me. I thought I could deal with it, but as the weeks passed, it faded rapidly and I decided to visit my stylist at the 5 week mark rather than 8. I had planned to begin doing my own color and having her do the cut to save money, but eSalon ensured I won't be doing that. I will have to return to budgeting for my stylist to do the full service now. So disappointed.
Aleshia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura c
March 5, 2022
No matter what I do, this color does not cover.
POSTED BY:
Laura c
March 5, 2022
I ha e given this a try 3 separate times and despite following the instructions to a T, this color does not cover well, leaves spots, and doesn't even color baby hairs. I wanted to be sure it wasn't an error on my part before I left a negative review, but I'm tired of my color not turning out as promised. I'll be searching for another brand.
Laura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Dawna C.
March 4, 2022
Custom color
POSTED BY:
Dawna C.
March 4, 2022
It's only been one week and the grey is coming through, so cancel my account totally.
Devon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Sarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Joyce G.
March 4, 2022
Cancel my account
POSTED BY:
Joyce G.
March 4, 2022
Do not send another shipment. I’m disputing the last bill and do not want any more bogus product!
Joyce - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Joy B.
March 3, 2022
My hair wasn't like a cop or my hair was more of an orange on top very light you
POSTED BY:
Joy B.
March 3, 2022
The color was not as copperish it was more orange because of the other color that was on top from the other box so I have to wait and let some of it go out and then I'll recolor it with the copper and hopefully it'll be the color but I don't need any more for right now I have two boxes still from the first time I had to red and I have the copper
Hello Joy. Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please be on the lookout for an email from us with a few reminders! We are excited to continue working with you!
POSTED BY:
Raven A.
March 3, 2022
Leaking bottles
POSTED BY:
Raven A.
March 3, 2022
It's hit and miss! A couple of my orders have arrived with stains on the box from leaking bottles. I feel this affects product quality and should be addressed. Overall, I have been pleased with my hair color and products. However, quality control and maybe better packaging should be considered.
Hi Raven, we truly appreciate you taking the time to provide us with valuable feedback. We’re truly sorry that you've experienced issues with some of your Color Kits. We take our clients' feedback to heart and continue to improve our products and packaging each and every day. We've sent you a message via email! Keep an eye on your inbox for more details.
POSTED BY:
Kim D.
March 3, 2022
Color great, coverage notsomuch
POSTED BY:
Kim D.
March 3, 2022
Love the color, but it’s just not covering the gray.
Hi Kim, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Helen Q.
March 3, 2022
Quality not as good
POSTED BY:
Helen Q.
March 3, 2022
My last order 10858472 I was not pleased colour washed out on first wash not as good as previous let me have your comments
Helen Q. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Isabel A.
March 2, 2022
The color is nice gray coverage
POSTED BY:
Isabel A.
March 2, 2022
I love the color and leaves the hair very nice and shiny, but the gray coverage was not the best. I would like to try a stronger product to cover my grays.
Isabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Judy F.
March 1, 2022
Used color today
POSTED BY:
Judy F.
March 1, 2022
Color is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time?
Judy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Nadine S.
March 1, 2022
No longer covers grays.
POSTED BY:
Nadine S.
March 1, 2022
I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works.
Nadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Trish S.
February 28, 2022
Colour does not last, and more expensive.
POSTED BY:
Trish S.
February 28, 2022
I am noticing what others have noticed.
The colour does not last as it used to and it is more expensive.
The price increase from December 2021 to February 2022 = 31% plus.
I have been using eSalon for years....now I am not sure if I will continue.
Trish - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Krystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Lisa H. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Maria M.
February 27, 2022
Billed without asking
POSTED BY:
Maria M.
February 27, 2022
I just got billed $31dollars without my authorization. $First time I got charged $10.
I told them I didn't want that color and now I'm charged triple the amount.Terrible
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carrie L.
February 27, 2022
Still brassy
POSTED BY:
Carrie L.
February 27, 2022
I have developed a lot of red and brassiness to my hair and wanted to eliminate it. The color helped, but did not remove the red undertones...
Carrie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Bridget R.
February 27, 2022
The color wasn’t what I expected
POSTED BY:
Bridget R.
February 27, 2022
So, the products were great quality, nice presentation, but the color didn’t turn out anywhere near what it was supposed to be. Followed the directions to a tee. When I buy professional color similar to the color I had requested on here, it turns a dark black/ blue. I ended up maybe 2 shades darker than my current color at the time was, with no blue tint in sight. Not super happy with the color, but the products were nice and organized
Bridget - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Tracy S.
February 27, 2022
Disappointing
POSTED BY:
Tracy S.
February 27, 2022
I wanted to cover greys at the root, matching my natural color, a neutral light brown. I followed the instructions exactly, processed for 35 minutes, and was left with strawberry blonde roots. My grey processed well, but the whole thing was the wrong color. Off to the salon to have it corrected.
Tracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kris R.
February 27, 2022
To light Wont cover grey.
POSTED BY:
Kris R.
February 27, 2022
For years i have asked to darken this shade to a light copper.. Now it wont even cover grey and fades in a week. DONT EVER SEND ME THIS AGAIN.
Kris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Carrie H.
February 26, 2022
Changes?
POSTED BY:
Carrie H.
February 26, 2022
I just happened to read some recent reviews and learned that other long time customers are experiencing the same results as I am. Prior to the following, I got so many compliments on the color and condition or my hair. Now my color is faded within a few weeks to a brassy orange, my hair is limp ( I use e-salon recommended products) and my grays show through at the roots within 7-10 days of applying touch up. I thought it was me! So now I'm questioning whether to continue with e-Salon or move on. 🤔☹️
Carrie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Sarah C.
February 26, 2022
Colour no longer lasts
POSTED BY:
Sarah C.
February 26, 2022
I have been using this for years and it has only been recently that the colour isn’t as long lasting and the price is getting to the stage that I go back to shop bought. Either something improves or you will lose a very loyal customer
Sarah C. - Thanks so much for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amna P.
February 26, 2022
Results way more dark then expected
POSTED BY:
Amna P.
February 26, 2022
After following all the instructions I did not get the expected result . My hair are nearly black
Now instead of medium ash brown . Not happy at all
Amna P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Lynette M.
February 26, 2022
It lasted one wash
POSTED BY:
Lynette M.
February 26, 2022
My colour looked great after it was done but washed out in the next wash. Very disappointing! Would not use it again.
Lynette M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Wanda W.
February 26, 2022
Crashed and Burned
POSTED BY:
Wanda W.
February 26, 2022
I was really anticipating on receiving my first order. After following the directions carefully, I was deeply disappointed the hair color did not turn out the way I desired it to be. And to thin, I had such high hopes too! The timer did not work either. I am deeply disappointed in this product for the money that I’ve spent. I will not order again and will unsubscribe.😔
Wanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kimberly D.
February 26, 2022
Didn't cover my grey
POSTED BY:
Kimberly D.
February 26, 2022
I was upset with this last purchase. It did a very poor job of covering my grey hair. When I ordered in the past the coverage was better. Not sure if I will purchase again.
Kimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Claudia G.
February 26, 2022
Didn't cover grays
POSTED BY:
Claudia G.
February 26, 2022
I specifically stated I didn't want black and the color is black but still didn't cover my grays.
Claudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
C.N.
February 26, 2022
Not as expected
POSTED BY:
C.N.
February 26, 2022
Complicated and messy process compared to box dyes. The " roots" mixture when finishing at the end was so strong smelling.. It nearly made me pass out and there was no way i could leave it on my hair or continue to massage for 2-3 minutes because the fumes were so strong that it made it difficult to breathe. And couldn't find anywhere staying to be prepared for that it would've opened a window. Plus, didn't cover greys very well. Packaging doesn't say how long coloring should last either. On the plus side, the color looks good so far and hair doesn't feel super dry. Also
C.N. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Joanna Z.
February 26, 2022
Order not as requested.
POSTED BY:
Joanna Z.
February 26, 2022
I'm a mother so coloring my hair and even having the time to is a treat.
I colored my hair today and it's not what I requested.
My gray roots are still visible. My hair that should be soft black is brownish.
I requested a non brassy tolerant full coverage for my gray soft black. That is not what I received.
Joanna - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Ms.Gul
February 26, 2022
Not satisfied with Custom colour
POSTED BY:
Ms.Gul
February 26, 2022
I bought ammonia free custom colour. I believe bleach is used in making custom colour. When I colour it damage and burn my hair. I am really disappoint with my purchase my damaged hair take months to recover.
Ms. Gul - We never like to hear that our customers are unhappy with their results, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get your hair where you want it to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Demelza W.
February 25, 2022
Unsuccessful result
POSTED BY:
Demelza W.
February 25, 2022
This product did not take to my natural hair or on my greys.
Demelza W. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts will be in contact via email and will be happy to assist in this process. We truly appreciate your feedback.
POSTED BY:
Louise B.
February 24, 2022
No longer interested
POSTED BY:
Louise B.
February 24, 2022
Product color smelled and burned at times. Color was not accurate, price to high. I went back to supermarket color.
Hey Louise, We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Hello Terry. We are sorry to hear that you were disappointed by the gray coverage of your recent color application and that it dried out your hair. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dana S.
February 24, 2022
Don’t do it
POSTED BY:
Dana S.
February 24, 2022
This color was supposed to be a dark auburn and I got a copper ginger. Not what I wanted at all!
Dana - I am so sorry to hear that, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Vicky M.
February 23, 2022
Awful.
POSTED BY:
Vicky M.
February 23, 2022
Color did not come out right at all. Contacted a salon and they adjusted color but it did not cover over the mistake of the first one. Made my roots look ridiculous. Now I have to pay for color correction at a salon I previously sent pictures of how wrong the color was
Vicky - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
NightWitch
February 23, 2022
Most recent color turning pink
POSTED BY:
NightWitch
February 23, 2022
Aagghh!!! My color is going from a dark red to pink, not at all what I wanted or expected. I requested a change in my color to more closely get my color to ginger biscuit red which should be more of a copper, less dark red, and will hopefully prevent this turning pink issue. I find it disturbing, especially since it has only been in my hair for less than 3 weeks. We will see how this next one holds up and keep fingers crossed that it doesn't turn pink again.
This is the second time I try this product. The first time, I followed the directions and my hair didn't pick up the color with one use so I did it twice since I had product left over and then my hair took up the dye. The same thing happened this second time around, none of my grays picked up the color so I have uneven color throughout. I'm most likely not going to continue using this product.
Lorrine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Dawne - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
charmaine S.
February 23, 2022
Three different colors of hair
POSTED BY:
charmaine S.
February 23, 2022
I had three different colors in my hair before I used the product and now there are three different shades of color from what it was originally
Charmaine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Melissa D.
February 23, 2022
Did not cover my gray
POSTED BY:
Melissa D.
February 23, 2022
Loved the color and it didn't burn my scalp but but it did not cover my stubborn gray.
Melissa - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Leah W.
February 22, 2022
Fades quickly
POSTED BY:
Leah W.
February 22, 2022
After one wash, the bottoms of my hair has already begun to fade- however very easy to apply and does not damage hair
Leah W. - Thank you for your feedback! We’re so sorry to hear that your colour result did not meet your expectations. We will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Chloe P.
February 21, 2022
Misleading
POSTED BY:
Chloe P.
February 21, 2022
I tried this colour out and it didn’t seem to cover at all. I have tried contacting them and all I seem to be told is the department I need to speak too is unavailable and someone will get back to me by email. This was months ago now so I have cancelled my subscription and will not reorder.
Chloe P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruby G.
February 21, 2022
two different shades
POSTED BY:
Ruby G.
February 21, 2022
I received what turns out to be 2 different shades
Ruby - We apologize for any confusion with what was received in your color kit. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Goodwitch
February 21, 2022
Color is lovely at first
POSTED BY:
Goodwitch
February 21, 2022
The color has not completely covered my gray hair. It is like it’s stained but not completely covered. I wonder will the next coloring color it or not, since it hasn’t been colored in about 6 months. Will this be the best it can do for my hair?
Goodwitch - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Danielle S.
February 21, 2022
Made no difference to the colour of my hair !!!
POSTED BY:
Danielle S.
February 21, 2022
I followed the Instruction to the letter and my hair don’t look anything different probably won’t buy again to be honest
Danielle S. - Thank you for reaching out to us. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Allison T.
February 20, 2022
Not the color shown
POSTED BY:
Allison T.
February 20, 2022
This color was nothing like what was shown. I was supposed to be strawberry blond. It had basically no red in it at all and made my hair darker than it was and looks like a gross light brown. So disappointed as now that it is dyed I can't lighten even back to my normal color. No depth of color a box from the store that my daughter uses is way better. Don't waste your money
Allison - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Natalie S.
February 20, 2022
Agood color but fades out to an orange/red
POSTED BY:
Natalie S.
February 20, 2022
The color syarts out as a lovely brown but quickly fades to an orange/red which does not suit me. I would prefer my next purchase to be a cool brown with the ability to put in catemel highlights.
Natalie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Sanam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
PAULA JEAN W.
February 20, 2022
Extremely disappointed
POSTED BY:
PAULA JEAN W.
February 20, 2022
I want RED not brown with barely a touch of Auburn. I was VERY dissatisfied with my order and my results. I even included a message to the colorist saying that I want MORE red and copper tones and instead; I got less. AND, the kicker is that EVERY TIME I have used your color, I get a different color--sometimes light auburn, sometimes really red and sometimes, like this last time a mousy brown with hardly any red at all. BLAH! Sure, you can try to send me a new kit for free. Do you want the old one back? I'm sure not going to use it again. But I'm also not paying shipping and handling to send it back to you. My husband does my hair and he follows the directions very carefully, so I just don't get it. I guess you think the mousy brown with just a hint of auburn is closest to my natural color and it is, but if I wanted my normal color, I would't be dying it, would I? If you can send me a kit that has a lot more of the copper red in it, then I will be happy to try it. Why you couldn;t just do this in the first place is beyond me?!?!?
Paula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Alicia H.
February 19, 2022
Not at all what I was expecting
POSTED BY:
Alicia H.
February 19, 2022
I followed the directions to a T. Color all pretty much washes out at my roots and it’s red tinted.I sectioned off my hair and colored every stand and it looks like I didn’t even get any color on my hair
Alicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sandra P.
February 19, 2022
Not perfect
POSTED BY:
Sandra P.
February 19, 2022
The colour looks just like I wanted but the bottle is so small I have to buy the ends refresher everytime, the conditioner sachet is not enough either so left my hair very dry tangled and hard to brush. Unsure if I will continue with plan or just go back to supermarket dyes as they are cheaper and leave my hair softer.
Sandra P. - Thank you for your feedback. We are so sorry to hear that you are not completely satisfied with your experience. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Ally D.
February 18, 2022
Wrong colour again
POSTED BY:
Ally D.
February 18, 2022
The collar is just way to red and not the copper I’m wanting after three attempts I’m afraid I’m not purchasing anymore
Ally D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Josephine W.
February 17, 2022
Color
POSTED BY:
Josephine W.
February 17, 2022
Wish it would cover the grays better. But over all not bad
Josephine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Susette R.
February 17, 2022
Cute package
POSTED BY:
Susette R.
February 17, 2022
Did not cover gray well, washed out within a week.
Hello Susette, we are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie H.
February 17, 2022
Did not cover grey
POSTED BY:
Katie H.
February 17, 2022
This is my second time ordering. I am completely disappointed. It didn’t cover my grey at all. It also left my roots a lighter color than the rest of my hair. Which I find hard to do when I have dark brown hair. I would like my money back.
Katie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Cymantha C.
February 16, 2022
Customer since 2011
POSTED BY:
Cymantha C.
February 16, 2022
I have to agree with the other people finding the hair color is not working like it used to. I had always followed the directions and was happy with the results until about six months ago when I noticed that my hair was still a little grey afterward. I had a hairdresser suggest Nutrisse. At $7.99, I think I'll give it a try.
Cymantha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tiana V.
February 16, 2022
Didn’t color my grays
POSTED BY:
Tiana V.
February 16, 2022
I followed instructions and it didn’t cover my grays At all . And it was alittle messier then my other dies I used plus it didn’t do much to my hair at all
Tiana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie W.
February 16, 2022
Not value for money
POSTED BY:
Katie W.
February 16, 2022
Not enough to cover, have been used to receiving double the amount of dye so was very disappointed, tone was much browner rather than red. For the price I feel like I got little for the cost. I won’t be re ordering.
Katie W. - Thank you for your feedback! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps!
POSTED BY:
Pamela H.
February 16, 2022
Broken, dry hair
POSTED BY:
Pamela H.
February 16, 2022
I'm really upset with the damage this product has caused my hair. I have only used professional dye in my hair prior to this and have never had an issue like this, ever! I have broken hairs on both sides of my face, which normally are longer than my chin. About a day after dying my hair with this product, I noticed my long bangs were shorter, standing up and looked as if they had broken off. This is absolutely mortifying! I'm not comfortable using this product moving forward and will be canceling my subscription. It will take months to grow my hair back, not to mention deep conditioning the broken damage. I could cry.
Pamela - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Amber M.
February 15, 2022
Not the color I ordered (Update)
POSTED BY:
Amber M.
February 15, 2022
I can still see my grey and its brown which it should be black once again think it's time to move on to another company. Worked many years ago which tells you how long I've been with this company but now I'm done.
So, I received my new color and applied it last night followed the instructions to the tee and well I still see my grey and red streaks you really must have changed the product because I have been with you since 2014 and its definitely not the same, I wanted Black, and I got a dark brownish red. Thank you for trying to make it right but maybe it's time to move on to another company.
Hi Golnaz, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Randi kay B.
February 15, 2022
Color
POSTED BY:
Randi kay B.
February 15, 2022
It was darker then I'd like next time I'll choose lighter.
Hi Randi! We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Emelie S.
February 14, 2022
My color -auburn
POSTED BY:
Emelie S.
February 14, 2022
It was supposed to be auburn but it turned out really really red.
Emelie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lettsi M.
February 14, 2022
Not what was requested
POSTED BY:
Lettsi M.
February 14, 2022
I requested more red in my formula and received more brown.
Lettsi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Annabella P.
February 13, 2022
Asked for Ash Blonde, Hair is now Dark Reddish Brown
Annabella - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sandra C.
February 13, 2022
icolor
POSTED BY:
Sandra C.
February 13, 2022
it did not cover the gray and color was not what I expected
Sandra - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Nicole C.
February 13, 2022
Didn't last very long
POSTED BY:
Nicole C.
February 13, 2022
I didn't like it because after just 2 weeks my roots were already showing! I don't wash my hair very often, I used the tint wash and just still wasn't happy so I didn't want to spend anymore money on dye that does not last. I followed the directions to the T and still disappointed. I had high hopes from the reviews I read and videos I've seen. Simply not happy
Nicole - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Johanna W.
February 11, 2022
Doesn’t stick…
POSTED BY:
Johanna W.
February 11, 2022
Doesn’t stick, apply, or dye the hairline around my face. Dyes the rest of my hair except the face framing hair therefore causing me to want to purchase more or throw on my hat. Also, the color looks too clown red now that the formula changed. I’m afraid to stop using because I’ve got a good 24 inches of this weird color on my head already and don’t to tiger stripe my head by using a different product that won’t match. I like the ease and convenience of ordering and receiving on a schedule. And knowing that it should be the same color already on your head. But the color isn’t covering the gray at my hairline and temples so I’m a bit frustrated.
Johanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Katherine F.
February 11, 2022
Not good grey coverage
POSTED BY:
Katherine F.
February 11, 2022
I applied the colour 1.5 weeks ago and already the grey is showing through - very disappointed
Katherine F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
michele G.
February 11, 2022
Has the Formula Changed?
POSTED BY:
michele G.
February 11, 2022
Have used this product since 2013. However, for the first time I have buzzing ears and a headache after dying my hair. Today is day 2 with this reaction. Has the formula changed? Is there a new ingredient? I will no longer be able to purchase this product because of this reaction. Wanted you to know - if the formula was changed I think it's important to tell people.
Michele - We truly appreciate your feedback! We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further. Keep an eye on your inbox for more details.
Kate - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ana - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
amanda M.
February 11, 2022
Terrible coverage & way more red than I wanted
POSTED BY:
amanda M.
February 11, 2022
I was very specific that I wanted to mimic my natural hair color. I included a pic and specified what was natural and what was dyed. Unfortunately what I got was closer to the dyed color. And then the dye did not fully cover my grey hairs. I could spend 1/3 of the cost at target & get a much better result, very disappointed.
Amanda - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Aisa J.
February 11, 2022
can't review something i haven't used
POSTED BY:
Aisa J.
February 11, 2022
I orderd my color on the 29 january it's been almost 2 weeks and I haven't heard a word. The event I got it for has gone by but I still want my color can you please get me out of the dark.
Aisa J. - Thank you for reaching out to us here at eSalon! We are so sorry to hear that your eSalon order has not arrived! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Stephanie H.
February 10, 2022
Still red
POSTED BY:
Stephanie H.
February 10, 2022
Don’t want any red or orange tubes in my hair anymore. Otherwise great quality product. Washed it too fast
Stephanie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ashley P.
February 10, 2022
Uneven results and color not as expected
POSTED BY:
Ashley P.
February 10, 2022
I really wanted to like this color. I had previously received a color that pulled a little too red for me so my color was adjusted and more violet was added instead of red. I was excited to try this color as I love the feeling of my hair and the shine after coloring I just wasn’t happy with the actual color. This time it came out even worse! My roots area was still much too reddish orange and now the length of my hair is very very dark, almost black. I followed the directions exactly as stated and feel so unhappy I wish I could completely undo all of the color I have on my hair. The company is great, fast shipping and quick customer service but I am just very unhappy with my results.
Ashley - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Ruby M.
February 10, 2022
Refund policy and product
POSTED BY:
Ruby M.
February 10, 2022
The product color is nice but it takes only 1 week to stay in my hair. I returned the last shipment on Jan 9th and up to now a month after I haven’t got my refund on my account. I wished is they so fast on charging your cc, you also fast on returning the money of your customer.
Ruby - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this and your returned order a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Hey Tina, we are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we're so sorry to hear our adjustments to your color did not work out for you! We truly appreciate your honest feedback! Thanks for giving us a try!
POSTED BY:
Abigail R.
February 8, 2022
Absolutely Terrible!
POSTED BY:
Abigail R.
February 8, 2022
The color is not even close to what I asked for…it turned my hair a pinkish purple color. It’s terrible! Now I have to go get it professionally fixed. Very disappointed!
Hello Abigail, we’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cat O.
February 7, 2022
Expected more gray coverage
POSTED BY:
Cat O.
February 7, 2022
Decided to give this a try. Application was easy. Was expecting total gray coverage though. Will not be buying again.
Hi Cat, We are super sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Mary H.
February 7, 2022
Gray
POSTED BY:
Mary H.
February 7, 2022
Loved the color but didn't last long before the gray was back
Hi Mary, we appreciate your honest feedback. We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sala
February 7, 2022
Demi perm soft black
POSTED BY:
Sala
February 7, 2022
I tried Demi perm soft black and it did not color the few grays that I have
Sala - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Leslie D.
February 7, 2022
Unhappy
POSTED BY:
Leslie D.
February 7, 2022
Had some real issues with Color/Shade on my first order, but the real issue is I have contacted them 3 times with no response so I guess I cancelled my membership . It took me 2 over the counter dye to get it back to something I can live with!!!
Hello Leslie, we truly appreciate your feedback! Upon reviewing your profile, we see that we have reached out to you via email to resolve your concern. Please feel free to respond back at your earliest convenience.
Hey Monica, we truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Paige P.
February 5, 2022
Very RED :(
POSTED BY:
Paige P.
February 5, 2022
I wrote in my notes that I wanted to get rid of the copper tones, I understand that this is easier said than done but instead of the dark violet shade I ordered, my hair (especially my roots) is bright red :'( Gave 2 stars as lots of product included & cute extras.
Paige P. - Thank you for reaching out to us here at eSalon! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Tina V.
February 5, 2022
Stop getting the color
POSTED BY:
Tina V.
February 5, 2022
My color didn’t work out and the color doesn’t stay the whole month I want to stop my order
Hello Tina! We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Jennifer C.
February 5, 2022
Not lasting
POSTED BY:
Jennifer C.
February 5, 2022
This is not covering my gray anymore and is not lasting 2 weeks without completely fading
Hello Jennifer, we apologize that your color results faded faster than you were expecting and didn't cover your gray hair. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
alicen W.
February 5, 2022
terrible customer service will not renew
POSTED BY:
alicen W.
February 5, 2022
shipped to wrong address and no offer to expedite a replacement & had paid for express
Hi Alicen! I'm so sorry to hear about your experience! It looks like your address was updated and a replacement was processed the same day you gave us a call! I can also confirm you were refunded for the rush processing fee that you paid! Rush Processing is an in-house service that fast tracks the processing of your order. It does not upgrade your shipping method. Normal processing times take 2-3 business days while rush takes on average 1 business day. We are currently unable to offer priority shipping to our international clients at this time. We hope that you enjoy your hair color and we look forward to hearing your feedback!
POSTED BY:
Kim S.
February 4, 2022
A bit too dark
POSTED BY:
Kim S.
February 4, 2022
I had colored the "gray roots" as instructed. Then pulled color thru to the roots. Used gloss first. Came out VERY DARK BROWN. then as the days went by the color on the top is a few shades LIGHTER. I am about to highlight it to salvage the darkness to light.Not real happy. I had ordered from Madison Reed cause it sounded like they used healthy ingredients. ESalon out on top there, my hair was let tangled.
Hi Kim, we're so very sorry to hear your color came out too dark. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Cyndi O.
February 3, 2022
disappointed
POSTED BY:
Cyndi O.
February 3, 2022
the color was beautiful and process easy. Unfortunately, the color faded pretty quickly over the gray roots. I've been coloring my hair for years, so it wasn't the application. I don't want to go darker, so I won't be reordering.
Cyndi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura C.
February 3, 2022
Color looks coppery
POSTED BY:
Laura C.
February 3, 2022
I wanted to go darker blonde, but the color turned out coppery and drab. Will be going back to the lighter blonde.
Laura - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Hey Trayce, we are so very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
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