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I asked for a much darker colour yet a light blonde was selected. I expressed concern about this and was told that my instructions had been followed. Unfortunately I have just coloured my hair to get only a slightly different blonde. First time I've had issues so I will give another chance to get it right and if not I'll cancel the plan
Hi Stefanie! Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our members has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Kimberly G.
November 17, 2018
Very unnatural color even with my concerns noted and pictures included
POSTED BY:
Kimberly G.
November 17, 2018
I colored my hair yesterday evening and although the quality of the product is fine. My hair feels great and the instructions were clear and I followed them exactly.
However, my hair is a terrible color of red red. IT looks incredibly unnatural and I'm so upset. I even sent pictures of my hair when I placed my order and indicated I was concerned that the available choices of colors I was given were not 'light', 'natural' or 'coppery' enough and thought they were too dark. I look like a clown.
Hello Kimberly! Thank you for reaching out to us! We are sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out via email and will be reformulating your custom color to better suit your needs. Thank you again for your feedback!
POSTED BY:
Jennifer C.
November 17, 2018
Love the idea...
POSTED BY:
Jennifer C.
November 17, 2018
I love the idea of the eSalon concept but, after doing my hair today... just had a revelation that I, could have done this with drug store bought hair care. I was soooo excited when I first received my box yesterday. Washed hair night before as suggested, used 2 bottles due to my long hair. After putting in the color especially made for me... noticed no difference from my previous color that I had used to dye my hair with from drug store bought. I didn’t proceed to highlight my hair because, I’m afraid that I might just ruin my hair and end up spending more money to repair my long locks. No way. Anyways, that’s just my own opinion. Everyone is different and maybe it worked for someone else.
Jennifer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jazmine W.
November 17, 2018
Wrong color
POSTED BY:
Jazmine W.
November 17, 2018
I wanted a darker red/copper color and my hair turned out brown.
Jazmine - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sharon B.
November 15, 2018
Didn't even last a week....please cancel my subscription from any further orders
POSTED BY:
Sharon B.
November 15, 2018
Cancel any further orders.....your product did not last even a week!
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Teri F.
November 15, 2018
Didn’t color my gray roots
POSTED BY:
Teri F.
November 15, 2018
This is the 2nd time I’ve used this. Both times the color was a light brown on my roots where the rest of the color was dark brown. I need to go back to the salon. I followed the instructions and left on for 30 minutes.
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Sherry S.
November 15, 2018
COLOR DIFFERENT
POSTED BY:
Sherry S.
November 15, 2018
I was very happy with my color the first two times I ordered but this last batch was not the same color, even though it stated on the booklet it was the same color ratio. My color looks very different this most recent application. I’m bummed as I thought I found the perfect solution to escaping the salon.
Sherry - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Mansi P.
November 15, 2018
Too dark
POSTED BY:
Mansi P.
November 15, 2018
I wanted this to cover my black roots growing out along with my greys, and I assumed this color would be light brown and it was pointless because my black roots were still blacks.
Hi Mansi! Thank you for reaching out. We are sorry to hear that your color came out darker than you were expecting. We have reached out via email to work with you to find a resolution. Thanks again for your feedback!
POSTED BY:
Elaine Y.
November 14, 2018
Like the colour but not how it left my hair
POSTED BY:
Elaine Y.
November 14, 2018
Hair colour was good but despite following the instructions my hair was left matty and greasy. My hair was not shiny and glossy as I would have expected because that is what I usually have from shop brought colours.
I am not prepared to risk my hair condition again so am cancelling my plan especially as when I reached out to esalon I was told to make sure I massage for 2-3mins before rinsing and shampoo which I did do this time so if that is all they can offer I don't wish to use it again.
Oh and the timer didn't work.
We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email to further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Griselle M.
November 14, 2018
Very dark color
POSTED BY:
Griselle M.
November 14, 2018
Not the promised results. It's way darker than the color I chose. I like the afterwards smoothness though.
We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right!
POSTED BY:
Amanda B.
November 13, 2018
Do not listen
POSTED BY:
Amanda B.
November 13, 2018
I have been saying my roots are too orange for months and don't add copper to my colour and you send the exact same mix. So sick of hot roots and not looking natural I will go to a professional salon so they can fix this mess of a colour.
Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Joy C. - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Maria M.
November 13, 2018
Just okay
POSTED BY:
Maria M.
November 13, 2018
Followed instructions to a T, but it did not cover my grays so unhappy with product.
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Carin D.
November 13, 2018
Hair falling out
POSTED BY:
Carin D.
November 13, 2018
To harsh it burns my hair and it comes out in clumps. I won't use this last order you sent me.
Carin D. - We are sorry to hear you have been experiencing hair loss since using our hair color. This is a very unusual reaction. We have reached out to you via email with more details on next steps, and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order.
POSTED BY:
Georgia B.
November 13, 2018
I can’t get the conditioner out!!!
POSTED BY:
Georgia B.
November 13, 2018
I love the colour and the system and the ease of it being delivered etc. All of that is great, and the price isn’t bad either. However! I’ve just dyed my hair for the second time and again struggled to wash the conditioner out?! The first time I did it, about a month and s half ago, after drying my hair I had that waxy/knotty feel when you don’t quite wash the conditioner out properly, so I figured I was just a bit slack. With that in mind, this second time I rinsed like hell!! I got our, towel dried my hair... and still felt remnants! So I rinsed again. . . Still remnants!!!! And so I rinsed again and went to dry my hair to find it was so
Knotty and waxy and wouldn’t dry properly and clearly still full of
Product. So I went back down to the bathroom and decided i would try just washing it with my
Normal
Shampoo and conditioner, my boyfriend even helped!! And afterwards it felt a lot better while wet. Upon drying my hair for the second time I felt the greasy waxiness STILL in my hair!!!!! I’ve given up for the night now as it’s onky really in the ends now so I’ve plaited it and will give it another go tommorrow. But that’s three hours of my life I’ll never get back... not impressed with that. I’ve been washing and dying my hair for 10 years and have never had this problem before? I’m baffled! And it’s such a shame as the system & colour itself is really good.
Georgia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Emily G.
November 12, 2018
Disappointed
POSTED BY:
Emily G.
November 12, 2018
I was hoping for slightly better coverage than what I got I noticed that the greys on the roots had changed to a lighter brown but still noticeable. On this first treatment I didn’t think it was any better than a shop one.
Emily - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback
POSTED BY:
Nelia Q.
November 12, 2018
Unsure
POSTED BY:
Nelia Q.
November 12, 2018
I just got my hair color Box I think 2 weeks ago I just colored my hair about a week ago cause I like to wait awhile in between colorings the die was very runny the color was a little more purple than I wanted it it seems to have a purple tint to it I wanted a natural red color without any blonde in it. I didn't get a free bottle that was said to be in the Box I just don't know how I feel about this hair color
Nelia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Mary G.
November 12, 2018
Not happy
POSTED BY:
Mary G.
November 12, 2018
The color was better than expected, however, the product not so good, it was like a styling goop mixed with petroleum jelly and crazy glue for laughs. It took me 2+ hours and dawn dish detergent to wash it out. I'm sorry, but I will never order this product again, the color was not worth the hassle.
Mary - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Kim H.
November 12, 2018
Color not quite right
POSTED BY:
Kim H.
November 12, 2018
I'm not quite happy with the Color, but I love everything else about it!
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and we will be reaching out shortly to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Alesia H.
November 11, 2018
Too Dark
POSTED BY:
Alesia H.
November 11, 2018
I have been very pleased with the color up until this last time. I need my next shipment to be a little lighter. I ask for dark brown but it turned black.
Alesia - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Alana - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Jennifer D.
November 11, 2018
Turned to weird thick goo
POSTED BY:
Jennifer D.
November 11, 2018
I tried esalon for the first time. The smell was really, really strong. Other than that, things seemed to go okay. I mixed in a plastic bowl, applied with my brush, and waited my 30 minutes. When I tried to rinse it out, I thought it was working. Then, I took the gloves off and could feel that the back of my hair felt really weird. The dye had stuck to my scalp and formed a weird goo. I had to take my fingernails and rake it off. I had to take the shampoo and scrub my head and wash my hair twice to get it out. My hair then felt very stiff, but after I put the conditioner in, it smoothed out. The color turned out fine, but I was so weirded out by the experience, I don"t know if I'd do it again. I've never had hair dye do that before.
Jennifer - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Laurie B
November 10, 2018
Great color - needs more than 30 minutes
POSTED BY:
Laurie B
November 10, 2018
My first trial turned out ok. The color was an ok match but a bit too red/warm. Also, it is critical if you are very gray to keep color on more like 45 mins instead of 30. They sent me a second color free bc mine was red and did not penetrate enough. I kept second batch on 45 mins which was good but see my pic. Still very red. Not correct color when I requested more ash.
Laurie - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
Patricia - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Barbara D
November 10, 2018
open container
POSTED BY:
Barbara D
November 10, 2018
I was going to dye my hair but opened the package and the color portion was open and spilled all over the bottle. I didn't want to use it as the seal is broken.....what to do!!
thank you
Barbara - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Colleen R.
November 10, 2018
It was horrible
POSTED BY:
Colleen R.
November 10, 2018
I have never had a problem coloring my hair ever. This was a joke
Color was ugly and never covered or dyed evenly
Colleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Laura Beth J.
November 10, 2018
Too expensive and complicated. Wont let me take my credit card off or cancel
POSTED BY:
Laura Beth J.
November 10, 2018
Like when I can buy it in the store and juggle what I have been used too for years. Had too many components to make it cost more.
Laura Beth - Thank you for your feedback. We apologize for the disappointing experience you had with applying your custom hair color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Desiree S.
November 10, 2018
My hair turned orange.
POSTED BY:
Desiree S.
November 10, 2018
This product turned my roots orange and didn't do anything to the rest of my hair. Disappointed.
Desiree - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Christine R.
November 9, 2018
Too damaging
POSTED BY:
Christine R.
November 9, 2018
The color looks great but my hair was getting all knotted from it.
Christine - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection!
POSTED BY:
Kelly K.
November 9, 2018
Ruined my hair...
POSTED BY:
Kelly K.
November 9, 2018
The demi ruined my hair. Instead of an apology or tips to try to fix I get a strongly recommend that I quit using their product. This company stands behind their product until it goes wrong. That is great. 3 years of babying and growing put my hair to have to cut it to a pixie cut.
Kelly - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Cristina M.
November 9, 2018
Covered greys but wrong color
POSTED BY:
Cristina M.
November 9, 2018
I ordered a medium ash brown and I ended up with the darkest brown nearly black. Yes it covered my greys but it was far from the expected color. I left it on 30 min roots and just a couple minutes for the rest as directed.
Cristina - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Beth L.
November 9, 2018
You take the good with the bad points
POSTED BY:
Beth L.
November 9, 2018
I have used the color for a while and it is fine. It makes my hair incredibly limp for the first day and a LOT falls out. I have tried to ask questions but about these issues but there is no way to do that. I tried the highlight kit and it torched my hair (not in a good way) . It became terribly brittle and the ends split badly. I would never use that again but I have continued to use the color because it is a good price and I have gotten good at it. The website is the worst though. Two big things that any website should have is 1. search and 2. contact us. This has neither. EVERY time I have tried to find something on this site I have left in frustration and today is no exception.
Beth - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Deborah B.
November 9, 2018
Deborah B review
POSTED BY:
Deborah B.
November 9, 2018
Did not like the color at all,don't want it anymore.
Deborah - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
Shauntina - Thank you for your feedback. We apologize for the disappointing experience you had. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Susan D.
November 7, 2018
Not like the previous shade
POSTED BY:
Susan D.
November 7, 2018
This color was okay, not as rich as the last one sent. It doesn't last as long either. For the money I spend, I'd expect the color to not fade so quickly and my gray also starts showing at the roots 2 weeks later. Im not happy and won't order again.
Susan - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sandra H.
November 7, 2018
color did not match my hair at all
POSTED BY:
Sandra H.
November 7, 2018
Would be a good service but after twice the color still doesnt match my roots..My roots are red and my hair is black.
Sandra - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Sam H
November 7, 2018
losing too much hair
POSTED BY:
Sam H
November 7, 2018
Alix - not sure what to do!! losing a lot of hair my hair looks frizzle and dry. have bald spots. went to few hair and colorist they all agreed the high level of ammonia on developer its the cost. the amount of hair I'm losing brushing and detangling is depressing.
Sam - Thank you for your feedback. We apologize for the disappointing experience you had with our Hair Color. We're always looking to improve our service and products, and truly value everything our clients say. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Bonnie B M.
November 6, 2018
Anybody Home?
POSTED BY:
Bonnie B M.
November 6, 2018
Very disappointed in product considering price point. Sent a good photo of light blonde lavender color. Tried to match up color as best as possible.
Product turned my hair burgundy, only washed twice a week and color last was very poor, leaving me with a dark brassy blonde.
Sent a letter to get help along with photos to no response but happy to send me that color again for $28, would rather invest in a salon.
Customer service is a high priority to me, if you can’t do that what’s the point of investing in your product.
You also have to contact them during their business hours to unsubscribe.
Bonnie - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Erin B.
November 6, 2018
Disappointed
POSTED BY:
Erin B.
November 6, 2018
This really didn't work to provide a rich, saturated color.
Erin - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Holly S.
November 6, 2018
Color was great, ammonia smell was strong
POSTED BY:
Holly S.
November 6, 2018
The color my stylist created was perfect for a first attempt! Loved the color. The gray coverage seemed good as well. However, the ammonia smell was very strong, and I noticed more breakage than normal which was disappointing.
Holly - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Autumn P.
November 5, 2018
First custom color was great!
POSTED BY:
Autumn P.
November 5, 2018
The second was a disappointment. I followed the directions to a t but my hair turned a mousy brown color . Very displeased.
Autumn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Stephanie H.
November 5, 2018
Sticky
POSTED BY:
Stephanie H.
November 5, 2018
I have used this service a few times in the past. This month was not great. After coloring as per the instructions, I was left with a thick wax like substance. I had to go to a professional to get it fixed.
Stephanie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Stephanie R.
November 5, 2018
Not copper blonde- green toned light brown
POSTED BY:
Stephanie R.
November 5, 2018
I had medium blonde hair with a subtle blonde baylage, and natural strawberry undertones. I wanted a dark blonde copper for fall. The color did not come out as expected, it is more of a beige light brown with green undertones (and almost no copper.) the color application was pretty even, but was also very damaging- I took 10 minutes to apply and left it on the recommended 15 minutes. I’m surprised at the unusual amount of damage for only a demi permanent. I’m not very happy with the end result, and it certainly is not salon quality.
Stephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ashley - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Michelle B.
November 5, 2018
Didn't colour hair good.
POSTED BY:
Michelle B.
November 5, 2018
Hi
I coloured roots only and the colour is alot lighter then my Dark brown almost black hair. My grey hair is very stubborn. i tried attaching pictures several times but kept saying invalid. Is there another way to send pictures
Thanks
Michelle Burt
Michelle - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
denise P.
November 4, 2018
only root coloring at a lower price
POSTED BY:
denise P.
November 4, 2018
the product covers gray hair well and the time needed is good, however it is expensive and there is too much product for one coloring. I would like about half as much at half the cost, I don't need the paper hangup each time, but I do like the color remover and the vaseline like material to prevent stains on skin. do you have anything like this. I am getting close to cancelling do to the high cost and wasted product. You could send out a 2 month supply at once.
Denise - Thank you for reaching out! There are a lot of options for you with eSalon. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Jamie P.
November 4, 2018
Wash out
POSTED BY:
Jamie P.
November 4, 2018
Color did not last. Within two weeks you could not tell I had colored my hair. I like the color to start with just wish it didn’t wash out so quickly.
Jamie - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right!
POSTED BY:
Debbie A.
November 4, 2018
Please DO NOT send me anymore hair colors
POSTED BY:
Debbie A.
November 4, 2018
I didn't care for this product at all. Tried twice and each time color turned my hair orange. Not only that, but I explained to the person mixing colour for me that my hair pulls oranges, yet they still give me colors that turn my hair orange. I don't want to use this product anymore.
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
diann W.
November 3, 2018
Sorry
POSTED BY:
diann W.
November 3, 2018
The color came quickly but it wasn't quite right for me, though this is not esalon's fault. In general, I felt the product was a little difficult to use, what with first applying to the roots area, then the rest of the hair. The worst part was pouring the remaining product mixed with water over my head in the shower. I promptly got it in my eyes and had to rinse them thoroughly--my fault. The main thing is, I found the color to be no better than a product I have used previously so it's not worth it for me to continue.
Diann - Thank you for your feedback. We apologize for the disappointing experience you had with your color application. We're always looking to improve our service and products, and truly value everything our clients say. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nancy L.
November 3, 2018
Did not like
POSTED BY:
Nancy L.
November 3, 2018
I was suppose to go a medium blond and it turned out darker than I have ever colored my hair, it doesn't even look good on me, very disappointed
Nancy - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amber C.
November 3, 2018
Gummy and sticky hair
POSTED BY:
Amber C.
November 3, 2018
I'm honestly mad at myself how long I used this for. The first time in 5 years I was unhappy with my color they ignored my complaint and I did not get a refund or replacement. I picked up some Garnier to attempt to fix my roots and was amazed my scalp did not sting and my hair didn't require rinsing for 20 minutes...and then over and over to get the gumminess out. Sometimes I had to use dish soap. This stuff is all I had used so I didn't know how awful it really was. I have unsubscribed, thank goodness.
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Selina A.
November 2, 2018
RESIDUE
POSTED BY:
Selina A.
November 2, 2018
Although the colour was a great match, I have washed my hair twice and have been left with dark residue all over my scalp. I am not very happy about this. I am not sure on the ingreedients of the colour mix, but it is very strong and smells like ammonia!! My normal hair colour does not contain this so I will continue to use that instead. Sorry but this is not for me.
Selina - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. This is absolutely not typical of our product, and we take your feedback seriously. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Katie M.
November 2, 2018
Still not quite right
POSTED BY:
Katie M.
November 2, 2018
I still can’t decide if the copper tones I continue to get with this color are a result of how I am applying it, or the coloring that I received. Or maybe it’s just my hair. Whatever the case, I still can’t seem to get the results I’m looking for, which is no copper tones and more Ash tones. I really like the convenience of esalon, but I’m thinking of going back to drugstore box color or spending a bunch of money at a salon to get the color I want. Any suggestions?
Katie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Debbie P.
November 2, 2018
Too expensive
POSTED BY:
Debbie P.
November 2, 2018
It’s no different than the one I get off the shelf at Walmart
Debbie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
M. S. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Trinity B.
November 2, 2018
Read the fine print
POSTED BY:
Trinity B.
November 2, 2018
If I could put 0 stars I would it is definitely in the fine print that they will charge you monthly or very three months they do not let you cancel your order until it gets shipped to you and you then have to return it and wait ten days for a refund this is the most frustrating customer service I have ever had to deal with.
Trinity - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that do you receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Amanda E.
November 2, 2018
Still doesn't cover the grey for too long!
POSTED BY:
Amanda E.
November 2, 2018
It did make my hair feel good and soft and the color was perfect but I am only 2 weeks out from doing the color and the greys already showing. Disappointed it didn't last any longer than box stuff you can buy at the store.
Amanda - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Helen B.
November 1, 2018
Very hard to wash out of my hair
POSTED BY:
Helen B.
November 1, 2018
I love my colour and have been a customer for many years, but I have to agree, I have to wash my hair several times to get the colour out, after the first wash it's all stuck together, perfectly described by another lady like "glue". It takes a few washes over the next week to get it back to normal. I persevere as I love the colour but do hope you can look at this or the instructions for taking off the colour. Many thanks, Helen.
Helen - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Erica P.
November 1, 2018
Fading
POSTED BY:
Erica P.
November 1, 2018
My color looked great for the 1st two weeks but it is fading out way to fast. I followed the directions exactly.
Erica - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Denise B.
November 1, 2018
Matty hair
POSTED BY:
Denise B.
November 1, 2018
After using your hair color kit only once I was not happy. My hair matted like it had peanutbutter in it. Then until all color product was 6 weeks old it has finally quit matting when I wash my hair. And color did NOT last two weeks on my hair. Grey was all over even in long strands. No I dont won't your product anymore.
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Sheila G.
November 1, 2018
Awful smell
POSTED BY:
Sheila G.
November 1, 2018
This is the third time I ordered and the last. The smell was awful stung my eyes, scalp was burning and very unpleasant. Contacted them to get a refund and no response. Just a sorry it happened and next time to be in a well ventilated area. No really, this isn’t my first rodeo esalon I know that. In my opinion make sure you really make sure they are using products that want harm you before you order and waste your money.
Sheila - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Amber B.
November 1, 2018
Really stuck to my hairline and scalp
POSTED BY:
Amber B.
November 1, 2018
It was a little bit too dark this time and the dye really stuck to my scalp and hairline despite the use of the product flat avoid and later correct this. The dye also seems to be fading very quickly.
Amber - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Melodie R.
October 31, 2018
It was a horrifying experience
POSTED BY:
Melodie R.
October 31, 2018
I’ve colored my hair at home many times. After doing everything as per the instruction I stood in my shower 40 minutes and it still would not come out of my hair. I totally freaked out. Thick gel on my scalp and in my hair. Please cancel me right away
Melodie - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Ronetta - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution, and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Mildred Spruill
October 30, 2018
Please Cancel My Future Orders
POSTED BY:
Mildred Spruill
October 30, 2018
I have not been happy with my color in a long time
Mildred- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brenda D.
October 30, 2018
This site is horrible.
POSTED BY:
Brenda D.
October 30, 2018
I have looked for over 20 minutes to figure out how to cancel auto delivery. I will just stop payment card.
Aimee - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Rita C.
October 30, 2018
Color
POSTED BY:
Rita C.
October 30, 2018
For some odd reason the past two shipments I have received, I haven't gotten any compliments. Which I usually do and they're amazing about how much My Hair Shine. My hair has been so dull
Rita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Suzanne V.
October 30, 2018
first too dark, then just right, now too dark again
POSTED BY:
Suzanne V.
October 30, 2018
i specifically asked to make the shade lighter and you guys did great the second time. then my third time was right back to too dark. i was told it was my fault for coloring all over. i don't feel like the colorists listen to me.
Suzanne- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa W.
October 30, 2018
hair color
POSTED BY:
Teresa W.
October 30, 2018
I will probably cease ordering from you, I dread coloring my hair and avoid it due to the lasting gumminess that adheres to each strand of hair. I dont even like my color! I want to be reimbursed for my entire last order, I have actually been unhappy with my hair color experience since May. I plan to go to a salon again.
I will give you a single last ditch chance to get rid of the goopy mess...... and change hair color to pre May color
Teresa- Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
POSTED BY:
Joy F.
October 29, 2018
Not enough product
POSTED BY:
Joy F.
October 29, 2018
They sent me a small bottle which is not enough for my long hair. They asked how long and how thick my hair was before I ordered and yet they still sent a tiny bottle. I didn’t use it because it means I will have to order another bottle. I am going to return it.
Joy - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so we can discuss your color needs. Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Erin M.
October 29, 2018
Didnt work for me
POSTED BY:
Erin M.
October 29, 2018
I was not pleased with the overall experience. Following the instructions, it was extremely messy, and the resulting cover faded very quickly.
Erin - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Julie C.
October 29, 2018
The color didn't work out
POSTED BY:
Julie C.
October 29, 2018
While I liked the kit in general, the color didn't turn as I hoped. The instructions were easy to follow and the box was packaged nicely. I appreciate that you sent 2 sets of gloves and they were good quality. The color came out more copper than I would have liked but overall it is even through out and it did cover my gray. We will see how long it lasts.
Julie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, please keep your eyes out for an email from us to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Felicitas B.
October 29, 2018
Not for me
POSTED BY:
Felicitas B.
October 29, 2018
I cannot use peroxide, I almost fainted with the smell. I am afraid I cannot use your product.
Felicitas- Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We want to make this right, and will be reaching out to you shortly.
POSTED BY:
Terri S.
October 29, 2018
Didn’t cover regrowth
POSTED BY:
Terri S.
October 29, 2018
Your hair color didn’t cover my gray regrowth. It took the base, so my regrowth was orange.
Terri - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, please keep your eye out for an email from us to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Maria V.
October 28, 2018
Beautiful Custom color presentation
POSTED BY:
Maria V.
October 28, 2018
Presentation of the box and contents was beautiful. Color was great. The finish feeling of my hair not so nice. It felt so dry and it was not shiny at all. Actually dull. So disappointed there.
Maria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Julie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Mary Ann - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Nicolette W.
October 28, 2018
It was terrible
POSTED BY:
Nicolette W.
October 28, 2018
The dye will not come outta my hair I have washed it 4 times and my hair is still messed up
Nicolette - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Kimberly E.
October 28, 2018
Meh...
POSTED BY:
Kimberly E.
October 28, 2018
Color on repeated order has a heavy red hue which wasnt represented in my standing original request which was for black with hint of blue. The product received and applied turned out to be reddish black. -Not the requested color
Kimberly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Elaine K.
October 28, 2018
Drafted money and didn't have my permission to do so.
POSTED BY:
Elaine K.
October 28, 2018
I ordered one hair color and now your billing me every month for hair color...I didn't give you permission to draft my account so for the month of October you took money from my account you owe me my money back.....I will be reporting you for scaming me out of money....Do not send me any more color and you are NOT to draft from my account....
Elaine - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a customer service representative to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Tracey B.
October 28, 2018
I love eSalon & the original color the stylist made for me.
POSTED BY:
Tracey B.
October 28, 2018
The original color had like 75% violet/purple in the mix. I would like to see more percentage of this violet shade but do not know how to ask. I will call soon.
Tracey - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
FELICE V.
October 28, 2018
One Star only!
POSTED BY:
FELICE V.
October 28, 2018
Your E-Salon hair color did not cover my gray roots. Your, colorist made an attempt to make some changes with the color and length of time for color to stay on the roots. This was the second attempt and it is apparent the your color is not working on my hair. The ends look great but it never covered the roots.
Felice - We apologize that you were disappointed by the gray coverage of your hair color. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our Color Specialists to get this resolved for you right away. We truly appreciate your feedback, and the opportunity for us to make it right!
POSTED BY:
Danielle M.
October 27, 2018
Wrong Color
POSTED BY:
Danielle M.
October 27, 2018
I ordered the Amethyst Purple and love how my hair feels but the color is all wrong! My hair is reddish brown and I wanted it to be dark brown with a hint of purple. So upsetting.
Danielle - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
K. H.
October 27, 2018
Unimpressed with color result
POSTED BY:
K. H.
October 27, 2018
Color result is a very long way from what I wanted. Far too much gold! I dislike the result intensely and am grateful I opted for demi over permanent color for this order. I will still be stuck with this for far too long. I’ve had better color results from a store bought rinse. This is a messy process, and with 2 different color mixes for roots and ends, a far more time consuming and complex procedure than I expected. The color did however did turn relatively even, so perhaps the extra step is worthwhile, provided of course, the color is what you’re aiming for. The shampoo and conditioner are nothing special. I don’t believe I will be continuing with a subscription.
K.H. - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Margaret S.
October 27, 2018
Worst Experience Ever
POSTED BY:
Margaret S.
October 27, 2018
So there needs to be a prominent warning in your products regarding what happens when you add water to the remain colour and then apply it on your hair in the shower. The fumes gagged me and I could NOT stand the burning in my eyes, nose and throat. This should NEVER be done in an enclosed space. I could barely get out of the shower dripping wet w hair color dripping off me - to take a breath of air that wasn’t fumes. Why would you not put a notice on your products about the fumes?? Aside from that - nothing happened. My color did not change around the roots or scalp or ends. It is exactly the same. I won’t even mention how dried out my hair is. Ive never experienced this before. You have a great idea but fail on the execution. I should have known given that you didn’t even spell my name correctly.
Margaret - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Roisin O.
October 26, 2018
Don’t ruin your hair
POSTED BY:
Roisin O.
October 26, 2018
Please please please do not buy this product. Just pay that bit extra and go to a hairdressers or go to Asda and just get a decent box dye!! My hair is ruined. It’s dry and strands keep falling out. I’ve taken so much care with my hair for a year now and this has erased all of that hard work of keeping it healthy. I’m annoyed with myself for falling for this brand.
Roisin - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Christine R.
October 26, 2018
Too dark
POSTED BY:
Christine R.
October 26, 2018
Color was too dark and left my hair feeling processed
Christine- We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Anita H.
October 26, 2018
Color
POSTED BY:
Anita H.
October 26, 2018
Very hard to use the color selection and I always have to call in. Still dealing with the color issue.
Anita - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Brandie L.
October 26, 2018
Soft hair or I would have rated it a 1 🌟
POSTED BY:
Brandie L.
October 26, 2018
So yeah it was my first time, it was hard to rinse out but all color is for me, nothing terrible like I keep reading about. Left my hair softer than ever after a hair color. The bad part is the color didn't come close to the picture online. I do plan on contacting them and I'm sure they will fix it and I'll change this review. Just thought I'd put this out there.
Brandie - We truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary I.
October 26, 2018
My brown is jet black.
POSTED BY:
Mary I.
October 26, 2018
I had high hopes. I went into the esalon studio for my first time, I had a really bad color job done a couple months ago where someone tried to give me a lighter brown, like a chestnut but it came out rusty and with each attempt to fix it, brassy and patchy. It was so damaged I left it for a while to grow out despite the horrible warmth and brass tones. About two inches grew out and my greys started to come out and I decided i wanted to go back to my natural dark brown. Had a consultation and thought i was getting dark brown but my hair turned out pretty much black. Its so dark and darker than my natural dark brown. It looks like i used a box color from the pharmacy... its that kind of black. Im hoping it will wash out a bit after a couple washes?? I did also notice once outside in the sunlight there is deep burgundy tinge in the black which is a color i cant stand. Not sure where to go from here or if it can even be fixed and just has to grow out?
Mary - We’re so sorry to hear that you were disappointed by the results of your color application and truly appreciate your feedback. Upon reviewing your account, we see that you have already worked with a color specialist to resolve this matter. Please let us know if there is anything else we can do to help!
POSTED BY:
Miki S.
October 25, 2018
A miss for me
POSTED BY:
Miki S.
October 25, 2018
I used the light set along with a fall adjustment color this month and it was a miss for me. I have used your salon for quite a while and I expected much more than I received. Also... the pricing for the light set is considerably higher than it should be.
The misses:
Not enough color to do a full head of hair for a seasonal color adjustment.
The light set needs to provide more detailed instructions and a better way to separate the pieces of hair that the light set was intended to be applied. Balayage for home colorists is not easy..... I needed more support/ direction from your salon.
Miki - Thank you for your feedback. We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Jennifer - We’re sorry that you were unhappy with your color results. Since the color did not turn out as you expected, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. Again, we apologize that you were dissatisfied with your experience.
POSTED BY:
Kim S.
October 25, 2018
Didn’t fix issue as weell
POSTED BY:
Kim S.
October 25, 2018
I have old highlights and was given 2 separate colors. The end color was pretty but the highlights still showed through a lot Not as blatant but it was still quite noticeable. I was a little sad but I do like the end color.
Kim -Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
POSTED BY:
Jennifer S.
October 25, 2018
red didnt take
POSTED BY:
Jennifer S.
October 25, 2018
the red was on my gloves and my head, but my hair is still brown as can be.
Jennifer - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Suzanne O.
October 25, 2018
Great color. Unusaly hard to wash out
POSTED BY:
Suzanne O.
October 25, 2018
The color I went with is amazing. I did leave it on about 10 min longer than the instructions stated but I had a hard time getting it to wash out. I scrubbed and scrubbed with both the shampoo and conditioner but I could only get it to really come out with a towel. It had turned into a Vaseline texture and just sat on my hair. I had to use my nails to scrap it off my roots and finally a towel. I'm not even sure if it fully washed out. Maybe it is supposed to be like that but I didn't see that in any of the instructions.
Suzanne - Thank you so much for sharing your feedback, we are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right, and will be reaching out to you shortly. Not to worry, you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you.
Hello Sarah. We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
gabi G.
October 24, 2018
Too dark
POSTED BY:
gabi G.
October 24, 2018
Unfortunately, this was too dark for me. So much so that you could barely see the red in it, even in sunlight.
Hello Gabi. Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution, and have your hair looking its very best. Please keep your eyes out for an email from us shortly, we will be reaching out to you to make this right!
Gisela - We apologize for the delay. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
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