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Really quite unhappy with the end result, the colour came out much darker than I had requested. My hair felt really dry after using the dye, the shampoo and conditioner were actually really quite good though so I would be tempted to try them in the future but at the moment I’m really disappointed with my colour
Layla - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you to find a resolution and send you a reformulated color designed to better suit your needs! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Crystal R.
December 15, 2020
Way to dark!
POSTED BY:
Crystal R.
December 15, 2020
I went into this experience, trying to do something different. I wanted a at home color job that I wouldn't regret. I wish that was something that I could say I received but it's not. The color I asked for and discussed was a nice dark blonde with a golden hint to it. What I got was a very dark brown/auburn color. I have very fair skin and was just not prepared for how wrong this could have gone. I don't want to fix it by continuing to add more and more color to it and damaging my hair. I am so disappointed. Good things the holidays are cancelled this year and I can just hide in my house until I can figure out how to fix this.
Crystal - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jill D.
December 15, 2020
Unsatisfied
POSTED BY:
Jill D.
December 15, 2020
Ive had 3 hair consultations, trying to omit red/ orange brassy tone. Might be genetics because im still having the same issue, so I can't lay all the blame on esalon. Also, had an issue with my roots showing up fairly quickly too. Like within 1st two washes.
Jill - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Danny B.
December 15, 2020
My fucking roots are red!!
POSTED BY:
Danny B.
December 15, 2020
I have never had a black hair dye turn my roots fucking red. I'm beyond pissedi
Danny- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tanya S.
December 15, 2020
They don't listen to you
POSTED BY:
Tanya S.
December 15, 2020
Twice I've ordered and said I want to tone down the red in my brown hair and both times it turns out just as red. Dye is about the same quality as drug store but twice the price. The shampoo and conditioner you get with the kit are nice though. I thought the second time they would get it right and I'm so disappointed that my hair is still incredibly reddish.
Tanya- We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Heather S.
December 15, 2020
Not even close to the color I wanted
POSTED BY:
Heather S.
December 15, 2020
My hair color that I requested was the medium ash blonde. After dying my hair it came out a copper light brown. Nothing like the picture or anything like my existing hair color. They also barely gave me enough hair color to cover all of my hair. I made sure to list that my hair is very thick, but I guess that doesn’t matter either. It looks absolutely horrible! I’ll just have to stick with the box hair color from now on.
Heather- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Beverly T.
December 15, 2020
Nice color but strong smell
POSTED BY:
Beverly T.
December 15, 2020
ESalon has great customer service. They get a 5 star rating for that. I had them reformulate my initial color 3 times, but for me the chemical smell was overpowering. Otherwise I would keep working with them!
Beverly - We’re truly sorry for any discomfort during your color application. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Crystal P.
December 15, 2020
Dried my hair out!!
POSTED BY:
Crystal P.
December 15, 2020
Used on virgin hair, followed directions to the letter...My hair feels like super dry... I love the color, but not the feels...Wont use again...
Crystal - Thank you for reaching out to us here at eSalon! Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jing Z.
December 15, 2020
The burning feeling at the end of the procedure.
POSTED BY:
Jing Z.
December 15, 2020
My scalp was crazily burning when I poured the leftover color products at the end of the coloring procedure as directed on the notes. Can my color stylist do some adjustment to my coloring set this time, please?
Jing- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
elizabeth D.
December 15, 2020
I loved the color but not enough product
POSTED BY:
elizabeth D.
December 15, 2020
I actually loved the color, it did not have a brassy /orange color, very neutral. I would had given it 5 stars but I have a lot of hair and they did not send me enough color for my hair, I barely had enough for the roots, I ended uo with 2 colors my new one and my old one, not a good combo. I would give it another try if they send me more product for my whole hair and not just the roots.
Elizabeth- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Karen M.
December 14, 2020
Wrong color
POSTED BY:
Karen M.
December 14, 2020
Totally wrong color. I asked for bright copper red and my hair turned out brunette! I decided to give them another chance and my hair is mousey brown. Ugh! This is a crap shoot!
Karen- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Julie C.
December 14, 2020
Burning sensation
POSTED BY:
Julie C.
December 14, 2020
Not enough lotion to colour all my hair that was a disappointment as the colour was lovely 😊 I have not ordered again as I had a burning sensation on my scalp whilst I had this product on, so I had too wash it off. It’s not just this product it has happened with others I have bought has done the same. My daughter does use this product and loves it.
Easy to use and follow instructions. Pleasant smell.
Colour too dark - I am a strawberry blonde and I could t find a matching hair colour to mine. The one I chose was the nearest approximation however much too dark.
The dye has not lasted well either. My hair has faded back to the sun-bleached blonde that is was from the hot summer we had.
Shall not be purchasing again
Catherine B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Cheri- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Payton M.
December 13, 2020
Wouldn’t recommend this to anyone.
POSTED BY:
Payton M.
December 13, 2020
I want to start off by saying i’ve had my hair dyed in a salon multiple times before, so I know how scalp reacts to it. I’ve even gone from brown to platinum blonde and not has anything even close to as painful as this product was for me. I’ve been using this since about may, but they changed their formulnwithout any warning. I used this yesterday and my scalp was irritated after I rinsed it but nothing crazy. I woke up this morning with a chemical burn on my scalp and my entire scalp is entirely filled with scabs that are peeling and leaving raw skin behind. I do not have one spot on my scalp that is not a scab. It is so painful and itchy PLEASE PLEASE i know this is less expensive than a hair salon but DO NOT USE THIS PRODUCT IT ISNT WORTH IT!!
Payton- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Ashley B.
December 12, 2020
Not Any Better Drug Store Product
POSTED BY:
Ashley B.
December 12, 2020
I was so excited to try this hair color and I am sadly very disappointed. The color is flat, no dimension, and my hair feels coarse. I haven't used box dye in over ten years because of the reasons listed above. Also, my bathroom is covered in stains and the stain remover wipe doesn't work for crap.
Ashley- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Rebekah O.
December 11, 2020
Not worth the risk
POSTED BY:
Rebekah O.
December 11, 2020
I've just coloured my hair and I'm very unhappy with the results. I thought I'd been very clear with my hoped-for results (mid blond on my natural dark blond hair) - I sent photographs and had a telephone consultation with a colourist. The result is a) not what I wanted at all and b) worse than that, the colour is very warm, almost auburn. My colourist had pointed out in my photo that my natural (virgin) hair colour was quite warm and my dye would be adjusted for that. It clearly hasn't been. I am very unhappy with the results, and especially because i daren't do anything to it to cover it up / correct it for fear it will just make it worse. I'm now remembering why I didn't re-order back in 2015. Disaster.
Rebekah O. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Anastasia A.
December 11, 2020
Less Red
POSTED BY:
Anastasia A.
December 11, 2020
For the next color I would like it to be more brown and less red (mahogany). Maybe just a straight Ash Brown to counteract the redness.
Anastasia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
Eunice- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! Please, keep an eye out on your inbox.
POSTED BY:
Janet K.
December 10, 2020
Color choice is off
POSTED BY:
Janet K.
December 10, 2020
There is more copper/red in the mix than I wanted. Otherwise it went on fine and is wearing well
Janet - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Donna O.
December 9, 2020
Great product but need a little more information when learning how to applying!
POSTED BY:
Donna O.
December 9, 2020
I had a little trouble when applying this to my blonde hair because when I mixed this the product was jet black and the previous ones where not so I did apply it to the area that where the most grey but panicked because I thought my blonde hair was coming out black so I didn’t wait the full time and didn’t color the whole head. I wish I new that it would go on differently then other products but I do like this product very much but when your a novice you need to know what to expect. !
Donna- We’re truly sorry to hear about your most recent color application experience. We take our clients' feedback to heart and continue to improve our products and personalized instructions each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
OHGIRL
December 9, 2020
Didn’t Last
POSTED BY:
OHGIRL
December 9, 2020
I was sick and just used my color 3 weeks ago and my gray and red is back already. Not a happy person.
OHGIRL - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Lynette G.
December 8, 2020
This is Not covering my gray
POSTED BY:
Lynette G.
December 8, 2020
Not covering my gray Hair. I follow all the instructions and use a color safe shampoo and conditioner. Even leaving this formula on for an extended time is not helping. The formula supposedly adjusted a month ago but I have not found any difference
Lynette - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Clare R.
December 8, 2020
Didn't cover greys
POSTED BY:
Clare R.
December 8, 2020
Nice colour and followed instructions exactly but hasn't covered my greys popping through
Clare R. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ina N.
December 8, 2020
Product delayed to be shipped
POSTED BY:
Ina N.
December 8, 2020
I cannot comment on the product because I did not receive it.
Ina- We're truly sorry to hear that your order has yet to arrive. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details.
POSTED BY:
Cindy B.
December 8, 2020
I am terribly disappointed
POSTED BY:
Cindy B.
December 8, 2020
I said that pulled red. I wanted my hair as my picture light blonde. Somehow you folks thought dark blonde. When I colored it came out red. So I called and told the lady that info that they had done golden with a little bit of ash and that would be sufficient. She said not to worry they would use a neutralizer and that would take care of it. I got the color and used it today it showed a a lot of medium blonde and small amount of neutralizer. I am now darker red and very upset. I have posted picture from today here and feel there is no reason to continue with your product. The young lady had said my hair was medium blonde. I don't think my hair it, it is light blonde. It may not be platinum or toe head but it is definitely light blonde because around the front of my face has been toe head since I was a baby and now is turn gray. Please cancel my account. You didn't even get close.
Cindy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michele H.
December 7, 2020
Treated hair
POSTED BY:
Michele H.
December 7, 2020
Not good at all.
I also have asked you to unsubscribe me so that I do not receive emails from your.
Please do this within 3 dsys
Michele - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Please, check your inbox as well, we have emailed you further information regarding your account.
Patricia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jeanne G.
December 7, 2020
Roots were very red
POSTED BY:
Jeanne G.
December 7, 2020
Grey coverage was okay. New growth at roots came out very red even though directions were followed.
Jeanne - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy L.
December 6, 2020
Hair color redo
POSTED BY:
Amy L.
December 6, 2020
I would like to know if I can get a different hair color. I was not satisfied with the color that was picked. It made my hair orange and much darker than I wanted. I was hoping for a warm, bright shiny blonde color.
Amy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Rosalie S.
December 6, 2020
Lackluster Results, Spectacular Mess
POSTED BY:
Rosalie S.
December 6, 2020
I was really excited to try this product. My hair is dark brown naturally so I chose the "soft black intense pearl" color thinking that it would give my hair an interesting violet tone. Nope, it looks almost exactly the same. It's maybe slightly darker. I was disappointed and threw away my supplies. I came back maybe an hour or two later to find that the product had EXPLODED and dripped down the sides of my trash can, onto my shower curtain and onto the floor. The shower curtain was beyond saving as it has a huge glob of dye stuck to it. My floor is still stained. I just don't see the benefit in a product that's four times the price of drug store hair dye but yields basically the same results and creates such a mess afterwards (an issue I've never had with the cheaper dyes). This is definitely a pass for me in the future.
Rosalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Terri G.
December 5, 2020
What color is it supposed to be
POSTED BY:
Terri G.
December 5, 2020
Could you show me a picture of what this should look like!!!
Laura- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Katie G.
December 5, 2020
Terrible
POSTED BY:
Katie G.
December 5, 2020
This product dried my hair out so bad! Would never use again.
Katie - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Jessica W.
December 5, 2020
New formulation beware!
POSTED BY:
Jessica W.
December 5, 2020
I have been loyal to esalon since I found my perfect chocolate brown color back in 2018. However I dyed my hair as usual today and it came out almost black! After some investigation I discovered that:
1.The formula has changed for some reason (I thought it was perfect before- always looked natural and never came out too dark).
2. My colorist changed the color formula without my knowledge or consent! This formula is one step darker than my last formulation, which was perfect. On top of that, the ends refresher now contains brown in it which turned my porous hair nearly black on the ends. I used to LOVE the ends refresher to tone my highlights and keep my hair looking naturally rich and dimensional. Now my hair color is flat and black. Reminds me a bad box dye job. Not cute. What happened!?
Jessica - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Kristy W.
December 4, 2020
Did not give expected results
POSTED BY:
Kristy W.
December 4, 2020
I only did a strand test, and I'm glad because this did not do what I asked for. My root and lengths are totally different colors - the root is mostly unchanged from my natural color and the lengths are still very very coppery. I can barely even see a difference between the strand I tested and the rest of my hair. Basically, I still have roots and look like I need to get my hair done again.
Kristy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elizabeth G.
December 4, 2020
Horrible
POSTED BY:
Elizabeth G.
December 4, 2020
Fried my hair, didn't color evenly n wasn't vibrant enough. Will not order again. Dont recommend.
Elizabeth- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Carrie W.
December 4, 2020
Not What I Expected
POSTED BY:
Carrie W.
December 4, 2020
I really wanted to color my whole head with a medium blonde color. I got one color for “roots only” and thought, ok, I was going to color it all? I called customer service and they helped with sending another color for the rest of my hair. Well my highlights really didn’t change at all, which was ok with me , but the roots are already gray again after only a few shampoos. Kinda bummed out that my hair really looks no different than before I started now. It’s only been a couple weeks too. Not sure if I’ll order again, but I need to color again like pronto, Christmas is coming and my hair is not photo ready y’all!!!☹️
Carrie- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Christine C.
December 4, 2020
Recent color order
POSTED BY:
Christine C.
December 4, 2020
I applied the new color today to my roots. I am very disappointed that the coverage this time was very poor. I carefully followed the directions as I did the first time I used the line. That coverage was satisfactory enough. I wouldn’t think that by slightly adjusting the color it would result in poor coverage. I actually had a professionally trained stylist help me . After this experience I would look for a different product. Please advise
Christine- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Donna S.
December 4, 2020
Coverage and colors
POSTED BY:
Donna S.
December 4, 2020
The first order I had ordered was great. I decided to go a little lighter not much. The color I received on my second order did not go well. The color was not lighter and it did not cover my grey hair which it did on my first order. Will not do that again. I will go somewhere else . It's a shame ..
Donna- We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kat1
December 3, 2020
Disapointing
POSTED BY:
Kat1
December 3, 2020
Had double sets before and usually really good but this was a single set that i followed exactly but hardly any change to my roots and more golden light brown than ash blond. Needed doing again.
Kat1 - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. We have been in contact via email and will be happy to assist in this process.
POSTED BY:
Kayleigh W.
December 3, 2020
ZERO gray coverage
POSTED BY:
Kayleigh W.
December 3, 2020
I will no use this product again. It didn’t color my roots almost at all. So i had very dark ends and very light roots, brown and gray. I was super excited about this service and came out very disappointed.
Kayleigh - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Amber - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Tracey P.
December 3, 2020
Loved the idea but not what I expected
POSTED BY:
Tracey P.
December 3, 2020
I really loved the idea of a customized color and the instructions and box everything came in was so cute. I loved the set up and was very hopeful. However, I purposely ordered an ash color because I know my gold undertones usually come through but I feel like the top of my hair is actually lighter than it was originally and the bottoms are a reddish tone (which isn't the issue). I just wish it was more uniform and closer to the shade I chose.
Tracey- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Juliana S.
December 3, 2020
not happy with results, have to go to professional to fix
POSTED BY:
Juliana S.
December 3, 2020
after using this kit, my hair looks red. It was supposed to lighten my color, but the results darkened areas and changed the tone of my hair. I was expecting lighter roots and blonder hair, not brown/red tint. I do not want to try again, I would rather just go to a professional and spend the extra money. I do not want to sound rude as I am sure custom color sets work great for many others, but from my personal experience, I do not like the results.
Juliana- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Patricia M.
December 3, 2020
Zero Stars
POSTED BY:
Patricia M.
December 3, 2020
HORRIBLE Experience. Color arrived and it came out way too dark. Zero shine. They offered free color with an adjustment to the formula. My communications on the formula went unanswered. Then the day it was to ship, instead of shipping they sent me an email trying to get me to buy more. I saw the email DAYS later when I went to find out where my color shipment was. I responded and they shipped my order. They only gave me root color and the highlight kit I agreed to buy. Don’t need that because now I only have root color. This entire experience has been horrific. Now I’ll need to find a new company to try.
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Cynthia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy H.
December 2, 2020
Hair color was not what I asked for
POSTED BY:
Amy H.
December 2, 2020
I sent a picture of myself with golden strawberry blond hair. Explained that I wanted the same color but maybe even lighter/brighter. I received my custom color, used it and my hair is now auborn and much darker than I wanted. I was also sent and charged for an additional color set that I will not use because this color is too dark.
Amy- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Elizabeth C.
December 2, 2020
Color didn't Hold
POSTED BY:
Elizabeth C.
December 2, 2020
The customer service provided was impeccable, however my color washed out in a week. I followed the directions to a tee too
Elizabeth- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Jan B.
December 1, 2020
Still Not What I Want
POSTED BY:
Jan B.
December 1, 2020
This colur stil isn't working for me. So I will be cancelling ny subcription
Jan B. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Sonya S.
December 1, 2020
Brassy
POSTED BY:
Sonya S.
December 1, 2020
I probably put color on wrong though. I do want to return to my 1st ever color you mixed.
Sonya- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Barbara S.
December 1, 2020
Color
POSTED BY:
Barbara S.
December 1, 2020
I dislike the dark blonde color. It is too dark, it is more brown than blonde. Do not send that color again. Please cancel till you hear from me.
Barbara- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Molly R.
December 1, 2020
Not consistent over time
POSTED BY:
Molly R.
December 1, 2020
I had a pretty annoying experience that my last color made my roots a visibly different color - you could even see the line same as when my roots grown in -just a different color red. This is after I had been using eSalon color with no changes for a while, so it was especially upsetting not to have a consistent experience. The response from customer service was pretty blah too - yeah, your color hasn't changed, and will be the same next time. No acknowledgement that something clearly happened in the quality control area - I didn't really feel they wanted me to continue as a customer with a response that was short and had a feeling of dismissing me. I've colored my own hair off and on for years, and I have liked eSalon, but it's annoying to feel like I can't trust the same color to be mixed every time.
Molly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! We hope to continue helping you find hair perfection!
POSTED BY:
Lynne S.
December 1, 2020
Not as good 2nd time around
POSTED BY:
Lynne S.
December 1, 2020
I have used esalon 2x so far. The first time the color wasn't quite right ,but the coverage was amazing. I couldn't believe how long the color covered my gray hair. It lasted almost up until I had to color it again. The 2nd time was not as good. Although they corrected the color nicely, within a week, I could see the color fading already and my gray showing through (not the roots, just existing gray). Not sure why it was so different. I think I even had it on about 5min longer than directed. I will try one more time to see if it was just used error, but I feel like I applied it the same both times. ??
Lynne- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jadelynn B.
December 1, 2020
Ginger
POSTED BY:
Jadelynn B.
December 1, 2020
I wanted a natural looking red, and well I dyed my hair and its brown, light brown, and an orangeish color... disappointed in the results :( Very patchy and not the color I wanted. My hair barely in color at all really and some areas did not change at all. I just wanna fix my hair.
Jadelynn- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals!
POSTED BY:
Kristi V.
December 1, 2020
Just okay
POSTED BY:
Kristi V.
December 1, 2020
Well it's not as easy as I remember doing when I just bought a box of hair color from the store, plus it keeps getting darker each time I color it. I don't mind having a darker color but I just wanted to go darker gradually over time. I do like the shampoo and conditioner though
Kristi- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Aleise R.
December 1, 2020
Horrible
POSTED BY:
Aleise R.
December 1, 2020
This turned my hair a dark lavender. I was so embarrassed. Thank goodness by now it has washed out. This is terrible at covering greys.
Aleise- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Jennifer R.
November 30, 2020
It’s okay, but...
POSTED BY:
Jennifer R.
November 30, 2020
I love the color, but it doesn’t last any better than the drugstore brands. It fades very quickly. Also, you recently changed the shampoo and conditioner in the kit, and I HATE the smell of them. I’m very sensitive to the smell of a product, and this factors greatly whether I purchase the item again. If these factors aren’t addressed, I won’t continue to buy this product.
Jennifer- We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
POSTED BY:
Christine B.
November 30, 2020
didn't match
POSTED BY:
Christine B.
November 30, 2020
I used 2 shipments at the same time thinking they were the same color... NOPE I now have 2 different colors of hair :-(
Christine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jean L.
November 30, 2020
Cancel
POSTED BY:
Jean L.
November 30, 2020
After 2 weeks, gray is apparent top of head. I need to cancel any further orders. It's not worth it. I've tried your product.
Jean
Jean - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help
POSTED BY:
Zulfia Z.
November 30, 2020
Not as I hoped.
POSTED BY:
Zulfia Z.
November 30, 2020
The color did not turned out like I hoped. When it started fading away, which happened really quickly, my hair looked brassy and very dry. I decided to give it another chance and I asked to adjust my color to be less brassy and more ashy but the second one is now copper and not at all I requested. I will not order again!
Zulfia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Clarabelle B.
November 30, 2020
Im still going red/ orange
POSTED BY:
Clarabelle B.
November 30, 2020
Cant understand why ! Doesnt matter now ..I cant afford it anymore . But thankyou for trying.
Clarabelle B. - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Angela G.
November 30, 2020
Color was nothing like what I had asked for
POSTED BY:
Angela G.
November 30, 2020
Color was completely different then what I had asked for. It came out the exact same color I already have and with no gray coverage even after following all the instructions. At least with box colors and Madison Reed I know the end result will at least resemble the color on the package. Not willing to damage my hair while eSalon finds the right color for me with trial and error.
Angela - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stephanie O.
November 29, 2020
Sadly no color
POSTED BY:
Stephanie O.
November 29, 2020
Easy process, but seems that only the roots got slightly a different color. I’m going from my dark natural brown to a light brown and my hair looks the same.
Stephanie- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruby G.
November 29, 2020
Doesn’t cover my gray
POSTED BY:
Ruby G.
November 29, 2020
I have left the dye on my hair the length of time instructed in the directions included in my box and it still does not cover my grays. The only reason I keep using it is because this product does not damage my hair like the drug store or Sally’s hair dye. That’s why I stick with it. The other hair dyes I have tried do not cover gray on me either so I might as well use a product that will not add damage to my hair.
Ruby- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Joy G.
November 29, 2020
I don’t like the color!
POSTED BY:
Joy G.
November 29, 2020
You can’t really see the difference of the color. I’m not happy.
Joy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Teresa G.
November 29, 2020
Not Again
POSTED BY:
Teresa G.
November 29, 2020
After 5 years of being a satisfied customer, I’m closing my account. Out of the blue my color was changed from golden auburn to hideous orange. Replacement color wasn’t much better. No call or email to check on my results. Not sure what went so wrong with eSalon but I’ll go gray before I purchase their color again.
Teresa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Lori D.
November 29, 2020
Stopping order
POSTED BY:
Lori D.
November 29, 2020
I canceled 4 months ago and I'm still receiving it....please stop sending and refund my money....if you look at my page you will see it was stopped.
Lori - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Mia G.
November 29, 2020
Did nothing except to dry out my hair
POSTED BY:
Mia G.
November 29, 2020
I really wanted to love this product, especially as I hoped it'd be an alternative to going to the salon (which I'm trying to avoid during the pandemic). Unfortunately, the color did nothing to cover my gray roots. And as an extra bonus, it completely dried out my hair, which now feels like straw :-(
The only 'pros' I can offer is the reasonable price and the attractive packaging. Other than that, this was a total waste of time and $. I guess what they say is true: you get what you pay for, which is why salon color is the way to go.
Mia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Gloria H.
November 29, 2020
Not thrilled
POSTED BY:
Gloria H.
November 29, 2020
I ordered a medium blonde and am happy with the color but disappointed in the gray coverage. The dye has a very strong ammonia odor - stronger than salon and other mail order brands I have tried - so I was reluctant to let it process for longer than the recommended 20 minutes.
Gloria - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Kathy L.
November 28, 2020
Not even color
POSTED BY:
Kathy L.
November 28, 2020
My roots are still lighter the the rest of my hair it still looks like black stripes and I ordered medium brown how can we fix this
Kathy- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
Jennifer- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email, once your next order is placed, and will be happy to assist in this process.
POSTED BY:
Michelle A.
November 28, 2020
Very disappointed
POSTED BY:
Michelle A.
November 28, 2020
The formulation has been changed and while the color is nice, it only lasts 2-3 weeks. And yes, I've tried to leave it on longer. I used to get at least 4 weeks out of a color.
Michelle- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
POSTED BY:
Alison B.
November 28, 2020
Color was so far off from what was expected
POSTED BY:
Alison B.
November 28, 2020
Expected a warm blonde/brown copper and got bright red brown
Alison- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Hope G.
November 28, 2020
surprisingly dissapointed
POSTED BY:
Hope G.
November 28, 2020
after i ordered my last kit i decided to stop dying my hair.. i let my roots grow out like crazy, maybe 5 inches of brown and grey. Last week i decided to finally dye it, at first it seemed good. it covered my greys quite well. but some how didnt cover my brown? it seems my roots are still kinda brown AND today i noticed silver hairs around my hairline. i like your product, i like the attention to detail and personalization. But i think its just not black or strong enough.
Hope- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Kristen K.
November 27, 2020
Dull and Moussy
POSTED BY:
Kristen K.
November 27, 2020
Had to go to the local drugstore to get an all over color and Highlighting kit to fix it. Now I want to change my color all together and I'm unable to. All they want to do is adjust, I want a new color for roots and tips. Period! This is my 3rd time trying to get the right product. I love my hair and want it to look amazing, I've always went to the salon, but now with covid. Not sure what to do
Kristen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Debbie L.
November 27, 2020
Disappointed Again
POSTED BY:
Debbie L.
November 27, 2020
II actually just did my hair yesterday. 've done everything as directed. My greys still did not all cover and my ends are so dark. I think I will stop esalon and try something else.
Debbie- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
DoinaCapparelli C.
November 27, 2020
It is OK
POSTED BY:
DoinaCapparelli C.
November 27, 2020
Smells like ammonia, just like the store brand. The color is very vibrant but it does not last. Little gray I have by my temple sowed up a week after coloring. I color my own hair for decades and I know how to do it. So the actual product is not as great as the commercial make me believe that was something special. Still has the smell and action of chemical stuff.
Doina- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dawn F.
November 26, 2020
Not color I asked for!
POSTED BY:
Dawn F.
November 26, 2020
Wanted a lighter color and instead I got almost a black hair color so since I was told by your company that you couldn’t provide what I asked for I deleted my account!
Dawn - Thank you for your review. We are sorry to hear that your color formulation came out darker than you were expecting and that, at the moment, we can't craft your dream shade. We are always working on new things, so feel free to reach us out at any moment, we'll be happy to discuss your color further and see what we can do for you!
POSTED BY:
Ellen S.
November 26, 2020
Color still not right
POSTED BY:
Ellen S.
November 26, 2020
I wanted to cover my gray, but for the 2nd time the color is too dark and too yellow. Much darker than my natural shade.
Ellen - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right!
POSTED BY:
Lois M.
November 25, 2020
Not the right color
POSTED BY:
Lois M.
November 25, 2020
The color was beautiful but again I had the solution adjusted and it still wasn’t a ashy color I asked for it has a reddish tone still pulling
Lois- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Mary R.
November 25, 2020
Not long lasting
POSTED BY:
Mary R.
November 25, 2020
Color looks really good at first but after 3-4 washes it fades and does not look good anymore.
Mary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Tara R.
November 25, 2020
Not what I thought
POSTED BY:
Tara R.
November 25, 2020
Not what I thought...didn't last as long as previous colors I got from you
Tara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Shruthi K.
November 25, 2020
Not so great
POSTED BY:
Shruthi K.
November 25, 2020
I got this adjustment order and i still saw some light brassiness and some of the grays were not covered completely. The instructions said to leave it on for 40mins, and i left it for 50 mins just in case. Overall not at all happy with this color, I already called and made an adjustment.
Shruthi - We are sorry that you weren't satisfied with the result of your hair color, and we hope you will love your new formulation! Please let us know if there is anything else we can do to help!
POSTED BY:
Kim B.
November 24, 2020
Grey
POSTED BY:
Kim B.
November 24, 2020
I am happy with the color, I am just upset it does not color my grey hair like I was hoping.
Kim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jaicee A.
November 24, 2020
Hate it
POSTED BY:
Jaicee A.
November 24, 2020
I originally had blond hair and i told the salon specialists that my hair has alot of red in it when i color it at first i dont like it orange!! I ordered a pearl blonde and the picture was close to my color...but the color i got was an orange color! And all my blonde is gone, its aweful😞 not happy at all.
Jaicee- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts will be in contact with you via email and will be happy to assist in this process.
POSTED BY:
Leslie R.
November 24, 2020
Nice color and easy to apply.
POSTED BY:
Leslie R.
November 24, 2020
Covered grey for only one week and then washed out.
Leslie- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Christina G.
November 24, 2020
Too dark
POSTED BY:
Christina G.
November 24, 2020
I ordered ash brown, got dark brown almost black. I hate it.
Christina- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Joy C.
November 24, 2020
Good color
POSTED BY:
Joy C.
November 24, 2020
I like the color, however can’t give it all 5 stars as it does not always get those stubborn grays in front of hairline in time allotted in the instructions. I am a woman of color and my hair is natural, I’m not sure if that is a factor, but I always have to add 10 more minutes to time.
Joy- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Chunwen H.
November 24, 2020
Nice color set, but my color turns out very disappointing.
POSTED BY:
Chunwen H.
November 24, 2020
Nice color set, but my color turned out very disappointing. It looks very dark, and almost black.
Chunwen- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
POSTED BY:
Susan J.
November 23, 2020
Color too red.
POSTED BY:
Susan J.
November 23, 2020
I wanted a darker blonde not a brassy red.
Very unhappy.
Susan Jamieson.
[email protected]
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Michelle F.
November 22, 2020
2 different colours?
POSTED BY:
Michelle F.
November 22, 2020
Finally got round to doing my colour - not quite what I was expecting and not what I ordered (medium blonde.) The roots are now strawberry blonde and the ends are blue/green. I wanted to go slightly lighter than my natural dark blonde, which was shiny and healthy looking. I've now got dull khaki ends and dull strawberry roots. It looks awful and as I don't wish to make my hair any drier, I've go to wait until it fades. Luckily my hair is long so I can put it up and hide the really nasty bits. Customer service haven't even bothered to reply to my 2 emails after a week. Won't ever buy again. Certainly won't recommend.
Michelle F. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Candice A.
November 22, 2020
Personalized but didn't work for my gray hair
POSTED BY:
Candice A.
November 22, 2020
I do like the color, but it didn't do great coverage for my gray hairs
Candice- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
Ana- We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Kimberly J.
November 22, 2020
Was disappointed in outcome...
POSTED BY:
Kimberly J.
November 22, 2020
Took well in scalp,, my new growth now its gray, w redish blonde , but however the full shaft unchanged.Dark brown so I am a mess.
Kimberly- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Davida R.
November 22, 2020
Color
POSTED BY:
Davida R.
November 22, 2020
I was very embarrassed by the colors of my hair. The roots were much lighter than the ends. I would hope you could have made a change
Davida- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals!
POSTED BY:
Malissa L.
November 21, 2020
Dissatisfied
POSTED BY:
Malissa L.
November 21, 2020
The color was okay, honestly not much different than I had been using before. This made my scalp sensitive and itchy for a few days and it didn't really cover many of my grays! So very disappointed and dissatisfied. I had many high hopes especially when your advertisement was so selling about how it covers stubborn grays and the color was specified to my individual liking etc. Not very impressed with the results at all. It wasn't the worst, but wasn't spectacular either. I dyed my hair on 10/31/20 and my grays (the ones that were covered) were already surfacing by the following week! And the grays that were covered were noticeably lighter than the rest of my hair. I don't have a significant amount of grays, however it's enough to see when they grow out. I sold your product to my sister as well (prior to me using my at that time), she had the same results, Itching scalp and grays not completely covered and others surfacing within a week. Wish I could get my money back that I paid for this product because I am honestly very unhappy with the results and the quality I have received from using your product. Thank you! Malissa Lopez
Malissa- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Davre M.
November 21, 2020
Wrong colors
POSTED BY:
Davre M.
November 21, 2020
I wanted 🖤 with a 💜 under tone. So when I move in light it looks 💜. I must have confused myself upon choose the color
Davre- We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Amber L.
November 21, 2020
Color washed out
POSTED BY:
Amber L.
November 21, 2020
My hair is not the color I wanted. Never was, washed out immediately after. Severely disappointed, do not want anymore color if this is the case
Amber- We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback!
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