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Hi Gemma! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kate E.
January 27, 2024
Arrived too late
POSTED BY:
Kate E.
January 27, 2024
Although I received an email to tell me it would be a few days late it’s now the 27th Jan (ordered on 15th) and it’s still not arrived. I’m going out tonight for the first time in months and I’m going to have to go to the shops to buy another. Not at all impressed
Hi Kate! We are sorry to hear that your order hasn't arrived. Please check your emails, we just got back to you to help you further.
POSTED BY:
Cariann W.
January 27, 2024
Hate it!!!!
POSTED BY:
Cariann W.
January 27, 2024
The new color you sent me has turned me into a brunette! I hate it!!! I had a color I loved and used for years. After changing my credit card that I was using to pay for the order, I was forced to go through the color selection all over. I just received my new order, which was supposed to maintain my blonde color is now brunette, I would have been better off not using anything. I want my old color back.
Cariann - We’re sorry that you were unhappy with the results of your recent order. We see that you've left feedback for your colorist to review and adjust the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
ANDREA H.
January 26, 2024
Roots are now black
POSTED BY:
ANDREA H.
January 26, 2024
Well, I wanted to continue my red hair color, but the root color you send turned out almost black and the ends color you send is much better, lighter, but still not the red I wanted
Very disappointed. Not happy at all
Andrea - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
janice S.
January 25, 2024
Disappointed
POSTED BY:
janice S.
January 25, 2024
Was excited to use this hair color after all the hype I read about it. The first time was just ok - color was nice but in 3 weeks, I saw a lot of grey. The second time was worse - I saw grey in several places right after coloring and the brown color was drab. I reached out to eSalon but no response after a few days so I cancelled future orders. I just don't see any improvement over the boxed color I get at the store and it is 1/3 the price! I am not new to coloring - I've been at it for over 30 years. Very disappointed
Janice- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Stacie M.
January 25, 2024
Never received my order
POSTED BY:
Stacie M.
January 25, 2024
I am disappointed never to have received my order.
Stacie - We are so sorry to hear that your order has not yet arrived. Please keep a look out for an email from us, so we can get you taken care of ASAP!
POSTED BY:
Patricia R.
January 24, 2024
Worst Hair colour ever. Burned my hair & lots of my hair fell out.
POSTED BY:
Patricia R.
January 24, 2024
Worst experience I have ever had with a Hair colour. It burned all my hair so much that I will have to cut it off. I always colour my Hair @ a Hair Salon. This was the first time I didn't & never again. It will take a long time for my hair to recover from this. I am cancelling my shipment STAT. Absolutely devastated as to what this did to my beautiful long naturally curly hair.
Hi Patricia! We are truly sorry to hear about your experience, and we are here for you. Please check your emails, we just got back to you to help you further.
POSTED BY:
Ninoushka A.
January 24, 2024
It’s red
POSTED BY:
Ninoushka A.
January 24, 2024
Requested more purple tones. Keeps being red. 3rd time. They even made me pay for extra dye, for it to be wrong. Would be one star, but it didn’t damage my hair so that’s nice.
Ninoushka- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Deborah M.
January 23, 2024
Nothing short of a nightmare
POSTED BY:
Deborah M.
January 23, 2024
I would say I get what I deserve ordering color on line but, I think even this is extreme! I sent in before pic of my hair and made special note that I pull red. They supposedly adjusted for that and shipped the color. My entire head is not only red but it is and orange brassy red! I could have done better with a drug store color! 4 days later they have yet to even ship the repair color - I am beyond myself! I’ve not had color in my hair in over 3 years and am now hoping they can even take me back to my original before I applied this mess!! Did I mention I even kicked in extra for the worthless toner and only wanted to go two shades lighter! UGH 😑 SAVE YOURSELF and go to the salon!
Deborah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
Hello Lacey,
We’re sorry to hear that your color came out lighter than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order to a darker tone. We look forward to crafting your custom color!
POSTED BY:
Michele L.
January 23, 2024
Color
POSTED BY:
Michele L.
January 23, 2024
Color was too dark. I will change the color before reorder
Michele - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Lori - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
A C.
January 22, 2024
It was OK
POSTED BY:
A C.
January 22, 2024
I did not use my first order for several weeks because I could not open the small bottle of color. Customer service was great and sent out a new kit. I like the color. Though I followed the instructions, my greys around my temples were barely covered and very noticeable after just a few days - before it was even washed for the first time. I will try one more time.
A C. - We’re so sorry to hear that your hair color is not covering grays as expected and that your first order was difficult to open. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
sarah W.
January 21, 2024
Smell unbearable and hair broken off
POSTED BY:
sarah W.
January 21, 2024
. I used e salon, I lived tge colour and had no problems.
This time however was a different story.
The smell of Ammonia was unbearable and made my eyes stream.
I have just been to my hairdresser to get my hair trimmed as I am growing it.
She informed me that whatever I had coloured my hair with had caused it to break off, she showed me tge back and I could see this.
I always had long thick hair and want to grow it longer, but she had to cut 3 inches off, I am heartbroken. I am an ex hairdresser, so know how to apply colour, I also used high quality hair products, Olaplex, redken and heat protection on my hair when styling.
I can no longer have colour on my ends, and gave booked to have my roots done at my hairdressers.
The condition of my hair has been compromised because of e salon colours. I don't know what happened because when I used it in lockdown it was fine
Hi Sarah! We are truly sorry to hear about your experience after colouring with us. Please check your emails, we just got back to you to help you further.
POSTED BY:
Anna K.
January 21, 2024
Waste of money
POSTED BY:
Anna K.
January 21, 2024
This did nothing to my daughter’s hair. Followed the instructions and have zero results. Will not purchase again.
Anna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Ronda R.
January 19, 2024
Fail
POSTED BY:
Ronda R.
January 19, 2024
I've received 2 boxes I didn't even use. I asked for no red or brassy... got it anyways. I tried to call and get hung up on -system doesn't recognize a selection. Tried writing to customer care, it wouldn't save my message. I'm giving up. Great idea but lousy execution.
Ronda-We’re sorry to hear that you were unhappy with the results of your custom color and not able to get in contact with us. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right.
POSTED BY:
Marilyn L.
January 19, 2024
Disappointing
POSTED BY:
Marilyn L.
January 19, 2024
I loved the colour, but my hair was straw-like...incredibly dry and brittle after using it. The colour faded really quickly too. An expensive mistake! The repair shampoo and conditioner did help, though expensive, but it has taken months to return my hair to the shiny silky condition I was used to.
Hi Marilyn! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Gloria N.
January 18, 2024
Dissapointed
POSTED BY:
Gloria N.
January 18, 2024
I left this product on over an hour and it did not cover my gray .
Gloria - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Amy H.
January 18, 2024
I love the color
POSTED BY:
Amy H.
January 18, 2024
I love the color but can’t give this 5 stars because it does not do a good job coloring my grays. I have followed the directions to a “T” and stil grays are visible after 2 weeks and I am not a frequent hair washer. I try to go 5 days without washing. So I will need to go back to the salon. Again love the color it is perfect just not lasting as long as a salon color.
Amy - We’re so sorry to hear that you were disappointed with your gray coverage. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Marie-Josee B.
January 18, 2024
Like the idea, but not the color, yet.
POSTED BY:
Marie-Josee B.
January 18, 2024
I like the idea of only needing to color roots. But I still haven't found the perfect natural looking color for my hair. So far color comes out too copper, too brown, or too yellow - not natural looking colors. Remaining hopeful.
Marie-Josee - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Therese H.
January 18, 2024
not for me
POSTED BY:
Therese H.
January 18, 2024
color was leaking all in the box-color was ok but my hair is frizzy and not manageable-I do not want this product
Therese - We're truly sorry that your order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Sidney A.
January 18, 2024
Complicated and bad result
POSTED BY:
Sidney A.
January 18, 2024
Disappointed—I thought the process was more complicated than my over the counter product. I like the color on my ends, but was frustrated that root color did not cover my gray. I had to redo the roots with left over color. Further I found more gray throughout in the bulk of my hair. I get better results including gray coverage and with easy process from my over the counter.
I’ll be canceling my recurring order.
Good comments are ease of ordering, timeliness of receipt, packaging, color results where it worked.
Sidney - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Ana G.
January 17, 2024
Too dark
POSTED BY:
Ana G.
January 17, 2024
I love how healthy and bouncy this hair color works. What I did not like, is how dark ir came out. My hair was reddish copper, now it's brown. Too dark. I hope this can be changed on my next order as I had specified earlier.
Ana - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
Carrie S.
January 17, 2024
Not enough for my hair
POSTED BY:
Carrie S.
January 17, 2024
The color was not what I expected and my hair is so thick and dense that there wasn't enough product for my whole head.
Carrie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sandra K.
January 17, 2024
It did not cover my greys!
POSTED BY:
Sandra K.
January 17, 2024
I used this product for first time and followed the instructions perfectly. My grey hairs are still grey! I am so unhappy with this product! A waste of my time!
Sandra - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Shannon - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Catherine P.
January 17, 2024
Doesn’t cover grey
POSTED BY:
Catherine P.
January 17, 2024
I have been with E salon for a while and have been feeding back to my colourist to get the colour and strength how I want it. I’m not convinced it has been changed. My main disappointment is how it doesn’t cover my greys
Hi Catherine! Please check your emails, your colourist has got back to you and they are waiting on your response to finish your colour.
POSTED BY:
Tiffany J.
January 17, 2024
Lifted my natural color and was too warm
POSTED BY:
Tiffany J.
January 17, 2024
My first experience with eSalon was not great, but I'm happy I tried it. After an initial hiccup, I had a phone conversation with a wonderful colorist who updated the original order/formula based on a more extensive & appropriate customer service experience. The problem, however, is that I think this company errs on the side of caution & formulates lighter (you will not get your actual formula, just a shade description), so that people don't end up dying their hair black. I was very clear that I wanted dark hair, much darker and COOLER than what I had in my natural regrowth and the strip of warmth I was wanting get rid of. The hair color that was sent to me not only didn't darken my hair, it actually lifted my natural hair color, turned my baby hairs a very medium warm brown, and lifted my eyebrows to that same color. I can't even begin to describe how disappointed that was, after how clear I was, but I decided to just stay quiet, book a salon appointment, and go get the color I desired. I followed their directions to a T, and it wasn't my first rodeo, so I know it wasn't application/timing error by me.
Try this, but I do think this company formulates lighter than you want so you don't end up black hair and they don't get blamed for it. Super bummed about this, I have been coloring my hair for 20 years, but it is what it is. XO
Tiffany - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
Jeanine - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Lindsey E.
January 15, 2024
Coverage was good however
POSTED BY:
Lindsey E.
January 15, 2024
I chose light brown in hopes to start the journey of lightening my hair. My hair was already fairly light on the bottoms so I thought it would just match up my entire head. Instead I now have dark brown hair. This color is not light my hair is now much darker. It was disappointing color wise but the coverage was correct. This was taking a chance I just wish I had better results to report. Like I said coverage is good shine is even good but color was off.
Lindsey - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Lillie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Amy K.
January 15, 2024
Gray Coverage
POSTED BY:
Amy K.
January 15, 2024
this system doesnt cover grays very well, not sure I will continue
Amy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanna L.
January 14, 2024
Colour is nice but it doesn’t cover the greys
POSTED BY:
Joanna L.
January 14, 2024
The colour is lovely but it doesn’t fully cover the grey hair - which I wanted. I am using this between salon visits so it is a little disappointing. However, the quality is great, its smells nice and the shampoo and conditioner it comes with are quality
Joanna L. - Thank you for your feedback! We’re so sorry to hear that you were not satisfied with the grey coverage of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps.
POSTED BY:
Audra B.
January 14, 2024
Not red
POSTED BY:
Audra B.
January 14, 2024
I finally found the time to color my hair and it is not the red I was wanting. It is more brown than red. Was looking for Auburn.
Audra - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
joanne W.
January 14, 2024
Trying to cancel order
POSTED BY:
joanne W.
January 14, 2024
I have followed all the instructions given to edit and/ or cancel my order and I cannot edit it on my mobile phone. I had wanted the initial color, not the second one. I wish to cancel any upcoming order . Thank you
Joanne- We truly appreciate your feedback! Upon reviewing your profile, we see that we have already worked to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Clare F.
January 13, 2024
Dried my hair, limp and loosened my curl pattern didn't cover all roots
POSTED BY:
Clare F.
January 13, 2024
I wanted to like this product. I noticed my curl pattern had loosened and my hair felt limp and dry as soon as I began the rinse process.
Once I dried and styled my hair, grey coverage at the front roots was not fully achieved and the hair was, dry and limp not recommended for curly hair.
Clare F. - Thank you for your feedback. We're so sorry to hear that your hair colour didn't meet your expectations. Your satisfaction is very important to us, and we want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Tina M.
January 12, 2024
Don’t like it
POSTED BY:
Tina M.
January 12, 2024
It doesn’t hold the color anymore than the other stuff. And it burns my head. I have tried to cancel. It won’t let me
Tina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Lottie G.
January 11, 2024
Seems impossible to cancel
POSTED BY:
Lottie G.
January 11, 2024
Not used this yet. Searching the website for way to cancel my plan and there seems to be nothing. Will contact customer service direct, but be mindful of this be signing up.
Lottie G. - Thank you for your feedback! We're so sorry to hear that you were having difficulties cancelling your Colour Plan. We see that you have successfully turned off your Plan, and will reach out to you via email to confirm. If you have any questions, we're happy to help!
POSTED BY:
Christi M.
January 8, 2024
Grays not covered
POSTED BY:
Christi M.
January 8, 2024
I like the color itself but it did not cover all my gray. I am very disappointed as I followed the instructions to a T and was so excited for results but my gray is clearly showing thru
Christi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Amy P.
January 8, 2024
Purple Hair
POSTED BY:
Amy P.
January 8, 2024
This shipment turned my hair fucisa purple color, not auburn red
Amy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Nasrin G.
January 8, 2024
The outcome wasn't satisfactory
POSTED BY:
Nasrin G.
January 8, 2024
Well, it's too dark on my hair. My family even didn't realize I color my hair. I expected more change.
I can say the quality of the product is good. It didn't damage my hair. Also, I feel my hair is smoother after coloring but the color itself didn't go as I expected.
Hi Nasrin! We are sorry to hear that your color was too dark. Please check your emails, we just got back to you to help you further.
POSTED BY:
Darlene P.
January 7, 2024
Turned my hair orange TWICE in the last 6 months
POSTED BY:
Darlene P.
January 7, 2024
I have been a customer since 2016 dying my hair every 4 weeks. July 2024 I dyed my hair as usual and once dry I noticed my hair was orange wherever the dye was put in my hair. I called esalon & they apologized and shipped out a replacement box for free. I did notice that the dye had exploded out of the bottle in the garbage can where I had thrown it out and this never happens. Fast forward to Dec 2024, dye my hair and hair is orange again! I’m so upset as this is the second time and it is the holidays and I have events to attend and my hair is orange. I call esalon and ask them to please overnight the replacement box. I ask why this is happening and the colorist on the phone admits I’m not the first & that they've been having warehousing issues!!! Needless to say they said they would ship out express and they did not and I got it 10days later and spent the holidays with orange hair. The dye also again exploded out of the bottle in garbage can. After being a loyal customer for 7 years and they can’t even correct their mistake in a timely manor. I am done with this company.
We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Keep an eye on your inbox for more details.
POSTED BY:
Michelle S.
January 7, 2024
Too light & didn’t cover grays
POSTED BY:
Michelle S.
January 7, 2024
I asked for the darkest brown with copper tones. My hair is now a light coppery brown color. Also, it didn’t cover up my grays. I followed the instructions exactly and I’m very disappointed in the results. Another problem was the smell. I’ve used a few different hair color services to try find the best one for me, and this one was the most chemical smelling. I’m still sneezing hours later. And the shampoo & conditioner were just ok, nothing special there.
Michelle- We are sorry to hear that you were disappointed by the gray coverage of your recent color application and for the color turning out lighter than expected. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sarah S.
January 4, 2024
Failed schedule delivery
POSTED BY:
Sarah S.
January 4, 2024
I requested every 4 week renewal and I am still waiting for my order after 5 weeks. Extremely disappointed.
Sarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Donia K.
January 4, 2024
Horrible
POSTED BY:
Donia K.
January 4, 2024
Might just as well get a hair dye from Poundland from blond ash to red head not what I expected
Donia - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate your feedback and look forward to helping you reach your desired color!
Linda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
blinzho
January 4, 2024
Soft black
POSTED BY:
blinzho
January 4, 2024
Did not like final mixture, too light and did not give desired results after applying
Blinzho - We’re truly sorry that our color did not meet your expectations. We'd love to craft a unique shade for you, designed to better suit your needs. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sharon J.
January 3, 2024
Color drab
POSTED BY:
Sharon J.
January 3, 2024
Too dark it's ok I'm going to a professional colorist thanks for trying... I'm cancelling my orders with esalon thanks for trying I am not a happy customer...
Sharon - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
Liliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Dorota Z.
January 3, 2024
Super long delivery and additional costs
POSTED BY:
Dorota Z.
January 3, 2024
I waited 15 working days for a delivery (3,5 weeks in total!) and I had to paid additional customs duty. I am not going to order anymore.
Irma- We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jennifer W.
January 2, 2024
Did not cover my gray
POSTED BY:
Jennifer W.
January 2, 2024
I left the product on x 30 mins. It turned my roots a brassie orange and did not cover the gray. I reached out via email x 3 and have not heard back from anyone. I am canceling my future orders.
Jennifer - We truly appreciate your feedback! Upon reviewing your profile, we see that you are working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Jacqueline A.
January 2, 2024
Love this idea, color, frustrated by lack of true customer srv
POSTED BY:
Jacqueline A.
January 2, 2024
Hi, love the idea of your company so many pieces of the experience I enjoy. BUT I have asked as a goal since the beginning to go from mahogany to auburn. I have asked over a year 4 times to incrementally make this change. Every time it appears I am heard and yet NO change to the color formula. I may have to cancel my account.
Jacqueline - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right.
Hi Gail! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Tina P.
December 29, 2023
Disappointed
POSTED BY:
Tina P.
December 29, 2023
Very disappointed. I got NO blonde, just took away what blonde I already had. It came out a grayish muddy color that was drab and dull, and the ugliest color I would NEVER hope to have. I hope it's ok to recolor right now, because that's what I'm going to do, as I will not be out in public with this crappy color. I was hoping it was gonna be great. But not even close. Medium blonde. No. It wasn't even blonde at all. Please do not send any more. I'm now. Very Leary about putting any on my hair.
Tina - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Magdalena W.
December 28, 2023
Completely different from picture online
POSTED BY:
Magdalena W.
December 28, 2023
The colour looks nothing like shown on the website, hair turned out to have an orange tint, no ash in it at all, the greys didn’t get fully covered and it didn’t lighten my hair.
Quite disappointed, as any supermarket hair dye would have given at least the same results.
Hi Magdalena! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Heidi E.
December 28, 2023
I AM NOT IMPRESSED!
POSTED BY:
Heidi E.
December 28, 2023
This is a waste of time & money. Received this, followed the instructions for application which was a 2 step process I do not like and too time consuming first of all. Secondly, with in 3 days of coloring my hair I was seeing grays pop back up, faded out already & my roots were entirely with out any of the color left on them!! The hair color I buy from the store lasted longer than this stuff!! I AM DONE! ONE TRY & DONE WITH THIS PRODUCT!! I expected much better results than I received with this. Entirely disappointed and do not want any more. I used the shampoo & conditioner they sent with it and it is terrible too! Used all the conditioner and could barely comb through my hair afterwards!! DO NOT WASTE YOUR MONEY OR TIME!! I would not use this again if it were free!!
Heidi - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Monica Q.
December 27, 2023
3rd color and it’s still not right
POSTED BY:
Monica Q.
December 27, 2023
I haven’t had the best luck with my colors. I’ve reached out several times and they send a lighter color the following box but it’s still too dark. It’s been frustrating because I have sent them photos of the color I want as well as my own hair and it still hasn’t been better. I’m hoping the next box will be the right color or it will be my last order. Their customer service is pretty good and that’s why I gave them two stars versus one.
Monica - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Elouise C.
December 27, 2023
Lovely Pearl
POSTED BY:
Elouise C.
December 27, 2023
I was very excited about my colour.
All was peachykeen until the step to add water to bottle and massage mixture into hair.
I almost died!
I had to rinse hair earlier than planned so my grays ended up being tinted a faint reddish brown.
What I did end up with was a headache that lasted till the next day.
Your product is too potent for home use. I will not repurchase.
Elouise - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Selvia T.
December 27, 2023
It didn’t colour my roots.
POSTED BY:
Selvia T.
December 27, 2023
My hair from medium brown to dark. I didn’t like the colour. It didn’t put any color on my hair
Hi Selvia! We are sorry to hear that the color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Yasaman A.
December 27, 2023
Low quality
POSTED BY:
Yasaman A.
December 27, 2023
This color never matched what I asked for. They changed it by colorist recommendation and it’s horrible. Doesn’t cover grays at all. Only lasts about a week. Really cheap! Don’t waste your money on this yet another marketing scam!
Yasaman - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Janet S.
December 26, 2023
Horrible !!!!
POSTED BY:
Janet S.
December 26, 2023
Colored my hair twice and it did not cover my grey hair. The first time it was too light and the next time it was too dark. It looked like muddy brown. I have to go to my salon and have them bleach the color out of my hair. I will never do this again.
Janet - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Meredith F.
December 25, 2023
Beautiful Color
POSTED BY:
Meredith F.
December 25, 2023
The color is beautiful. I would recommend if you have gray hair around your face to do it first and then at the end do it again for some reason the color does not pick up there. I have used this kit a couple times and always do the crown first but both times the color did not stick.
This set I just used was good, but the color container with the blue cap would not open no matter what I tried. I had to drill a hole in the top to get the color out. I feel like the cap should be removable for a due at home kit.
Overall the kit is amazing and the color is beautiful, but the containers not always the easiest to use.
Meredith - We're truly sorry that you were having issues with our packaging. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Emma M.
December 25, 2023
Amazing product ridiculous shipping time
POSTED BY:
Emma M.
December 25, 2023
Writing this review as recommended with an email yet still not received items. However I have previously purchased from this brand and before the product was great. however I placed my order on the 7/12/23 and it is now 26/12/23 and is still in transit took them about 5-7 days to dispatch very unhappy. Although it is shipping internationally I placed another online order also internationally and it has made the same shipping progress in the past 3 days then this Esalon order has done in over 2 weeks. love your products but work harder in fulfilling orders faster cause that’s ridiculous.
Hi Emma! We apologize for the inconvenient with our shipping time. Please check your emails, we just got back to you to help you further.
POSTED BY:
LILIANA E.
December 25, 2023
Natural but Light
POSTED BY:
LILIANA E.
December 25, 2023
The color was very natural but did not completely cover grays. immediately the day after, grays were still visible. the color set was not toxic in fumes like others.
Liliana - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
María G A.
December 22, 2023
Would like to cancel
POSTED BY:
María G A.
December 22, 2023
Back in the summer of this year I talked to someone asking them to cancel my order because I was going to be out of the country and because the product I was receiving wouldn’t cover my white hair completely. The first order was really good, but I tried a couple more times and it just didn’t seem to work the same. I just returned and see that I continued to receive the product, which I would like to return and get my money back. Would you please let me know how do I do that? Thank you so much!
Maria - We're truly sorry that our Custom Hair Color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details.
POSTED BY:
Jen M.
December 22, 2023
Poor gray coverage
POSTED BY:
Jen M.
December 22, 2023
Love the kit and color. Followed directions but grays popped through after one wash. Will be canceling subscription.
Jen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Anita B.
December 21, 2023
Fading
POSTED BY:
Anita B.
December 21, 2023
When I colored my hair, it was soft. The next time I washed it, it was already fading. This hair color is not for me!
Anita - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback!
Hi Solenir! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Shevon-leigh D.
December 20, 2023
It never stuck on my roots and I did it twice
POSTED BY:
Shevon-leigh D.
December 20, 2023
Please help me cancel my subscription I don’t want to receive this again
Shevon-Leigh - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Priscila A.
December 20, 2023
horribleee
POSTED BY:
Priscila A.
December 20, 2023
This is supposed to be a color correction, because last time it was very dark and I wanted a bright Cooper tone, and now my hair is completely ruined with a dark brown color. the worst experience.
Priscila - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Fran T.
December 19, 2023
I DID NOT AUTHORIZE A SUSBSPRIPTION!
POSTED BY:
Fran T.
December 19, 2023
Kindly return the money you took from my account. Or I will NEVER purchase another thing from you ever again.
Fran - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Barbara R.
December 18, 2023
Never received
POSTED BY:
Barbara R.
December 18, 2023
I never received ANY of my products. I would like to cancel my subscription but that appears to be impossible. PLEASE CANCEL MY SUBSCRIPTION. I DON'T WANT TO PAY REPEATEDLY FOR ABSOLUTELY NOTHING!!!!!
Barbara - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Moceelah
December 18, 2023
Non desired outcome
POSTED BY:
Moceelah
December 18, 2023
My colour didn't come out well. I took it to the salon and followed the instructions. We had to wait extra 10mins after putting the step 2 and massage all over my hair. Yet, my front hair still looks black and the colour of the ends is not appreciated at all.
Hi Moceelah! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Alyssia B.
December 17, 2023
Not happy with the unwanted colour
POSTED BY:
Alyssia B.
December 17, 2023
Did ordered the blonde coper, and to be honest i think they sented me the wrong colour, turns out my hair is auburn now and very dark. So i wanted to order the colour i wanted to order, but was afraid would be to bright copper ( the intense copper) and now its not even on the website anymore.. im a bit disapointed thb
Hi Alyssia! We are so sorry to hear that your custom blend hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Harriet T.
December 16, 2023
Color
POSTED BY:
Harriet T.
December 16, 2023
Very disappointed in color. Instead of a medium ash blonde it had way too much red in it. Will not use again
Harriet - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Annette R.
December 16, 2023
Doesnt cover grey
POSTED BY:
Annette R.
December 16, 2023
Every time I get this I tell them it needs to cover grey and I follow the instructions. Every time, as soon as I wash off the dye, you can see the greys right off. It is very disappointing. You can tell i dye my hair because it doesn't cover the grey roots.
Annette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Juhi S.
December 15, 2023
Not covering the roots
POSTED BY:
Juhi S.
December 15, 2023
Greys not covered. Please advise how to use the formula for covering greying roots
Juhi - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Wanda L.
December 14, 2023
Was it the right color mix???
POSTED BY:
Wanda L.
December 14, 2023
When l first opened the esalon l was very impressed with the arrangement and order of it.
As l read the instructions and check the color chart that was part of the instructions. (Which was thrown out) l notice that there was copper add to it.
One of the information gave my colorist is l wanted to to have less brassy color in my hair. I trusted my colorist thinking she knows what she is doing and colored my hair. I actually wanted Red hair color
So l gave a 3 star because of wrong color and my hair feels hard not soft.
Wanda - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
POSTED BY:
Grace S.
December 14, 2023
It burns
POSTED BY:
Grace S.
December 14, 2023
I think this formulae is too strong for my skin. It burned my skull after I applied it. And also I found I lost a lot more hair afterwards.
I ordered two orders after my first application of this. I didn’t notice the loss of hair until later. Now I got the two orders but I don’t think I will use them. Not sure if I could still return them. I prefer the first formulae I had now.
Grace - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Michelle C.
December 14, 2023
Applicator bottle changed
POSTED BY:
Michelle C.
December 14, 2023
The bottle no longer has a cap, you have to cut it. It's much harder (and messier) to control how much comes out and also feel rough on the scalp. Please change back to the old version.
Michelle - We're truly sorry that the bottle did not have a cap. We have reached out to you via email to see what we can do about remedying this situation, please keep an eye on your inbox for more details.
POSTED BY:
shaheen A.
December 13, 2023
i have cancelled my subscription
POSTED BY:
shaheen A.
December 13, 2023
have cancelled subscription it’s too expensive and doesn’t even cover grey hairs
Corissa - Thank you for reaching out! We have reached out to you via email to discuss this matter further and remedying this situation. Keep an eye on your inbox for more details.
POSTED BY:
Becky E.
December 12, 2023
Does not color gray effectively
POSTED BY:
Becky E.
December 12, 2023
The past several months orders do not color my gray roots completely. There are always gray roots even immediately after coloring.
Becky - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Jane D.
December 11, 2023
Tiny amounts of products
POSTED BY:
Jane D.
December 11, 2023
Nobody gets in touch with you and says that you have really thick hair and will need four boxes of this. The glove burst before I started using anything it's all too small. I want you to never contact me again and don't send me anything else. It's either greed or not professional people who are looking at the picture. I can see it not got the same amount as a L'Oréal boxed dye. But I thought they must know what they are doing and it must spread out easily and I was so wrong now I need to go to a salon tomorrow and get it fixed. Thanks for nothing. I couldn't afford to get my hair done before Christmas and now I have to
Hi Jane! We apologize for any miscommunication and any inconvenient with your order. Please check your emails, we just got back to you to help you further.
POSTED BY:
Paula G.
December 11, 2023
The worst ever
POSTED BY:
Paula G.
December 11, 2023
The last order received in June 2023 was the worst color kit I have ever had. I just got around to using it this past weekend and though I stated in my order that I needed something to color, stubborn gray, I was greatly disappointed to see that it did not even color the gray that I had around my temple. I have purchased this product a few times to have on hand when I need a touchup between salon services. In the past I have been pleased for the most part, at least for 2 to 3 weeks I could cover the gray along my front hairline. This time, I was so disappointed to find that after all the time I took to make sure the area is covered properly. I rinse my hair to find the gray still there. I don’t know what happened, but I’m not sure I will be ordering again as this was a huge disappointment.
Paula - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
M T.
December 10, 2023
nothing changed, my hair color is still the same
POSTED BY:
M T.
December 10, 2023
Hi
I would like a refund - nothing changed on my hair and this was a waste of time - I've ordered Dominique's copper not brown!
Hi M.T! We are s sorry to hear that your color hasn't changed. Please check your emails, we just got back to you to help you further.
POSTED BY:
Iveta U.
December 9, 2023
Completely incorrect colour
POSTED BY:
Iveta U.
December 9, 2023
I was really excited to try this product as I read some good reviews and have been meaning to change my current dye to a less damaging one. The package itself was cute and everything’s nicely described and included, but whilst dying my hair I immediately noticed that the colour was a lot more pink than my desired copper tone, but I carried on dying it according to the instructions. Once washed out and blow dried - my hair is dark purple/red-ish colour. It’s much, much darker than I needed and a completely different colour than what I wanted. I’m very disappointed in the experience and very unhappy with my new hair.
Hi Iveta! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Caroline L.
December 9, 2023
Darker than expected
POSTED BY:
Caroline L.
December 9, 2023
Ordered light ash blonde. Result is dark ash blonde. Followed instructions carefully. On the plus side, it covered grey hair, and left my hair in good condition. I honestly prefer John Frieda 9A. Much easier to use as it is a foam. Won't be buying esalon again, thank you.
Hi Caroline! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Faye S.
December 9, 2023
Please don’t use this
POSTED BY:
Faye S.
December 9, 2023
I want to preface this by saying that I’ve never left a bad review for a company or product before. So it breaks my heart to have to say this about an idea that I truly trusted. But, please, if you want your hair to go to the colour you outline in your initial choice, please just go to the hairdressers or use another dye. If you use E-Salon, you’ll end up with a colour three levels darker than you asked for, with no way to remove it.
My story’s this, I had naturally warm, level 4-5 hair, that took me ages to lift from a dark brown colour. I came to E-Salon for a neutralising colour over this as I didn’t like the level of warmth I had. My partner helped me to dye my hair, and followed ALL of the instructions correctly, and despite this, my end result it that I now have black brown hair, which will take me years to lift back to my original colour without damage. So please, protect yourself and talk to an expert. I wish I had.
Hi Faye! We are so sorry to hear that your hair color has turned out darker than expected. Please check your emails, we just got back to you to help you further.
POSTED BY:
Kathleen F.
December 8, 2023
Delivery
POSTED BY:
Kathleen F.
December 8, 2023
I ordered and paid for product November 2023. I received an email yesterday saying it was shipped. I'm quite sure I paid for express shipping. This will be my last order from your company
Kathleen - We’re truly sorry that our service did not meet your expectations. We take our clients' feedback to heart and continue to improve our products and service each and every day. We have reached out to you via email to discuss this matter further, please keep an eye on your inbox for more details.
Susan - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Shannon S.
December 6, 2023
Not impressed
POSTED BY:
Shannon S.
December 6, 2023
This was no where near the same colour I selected and it also was way harder on my hair then selecting a colour off the self
Shannon - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Zandra D.
December 5, 2023
Did not work..
POSTED BY:
Zandra D.
December 5, 2023
After following the directions. I put my hair in a style for a 3 days. And I took the ponytail out I noticed that the roots of my hair were a light brown and still very lightly grades The color did not take. It's not happy with the results I am not 100% satisfied not even 50%.smh.. hoping that the guarantee works.. The color has been in my hair for 3 days. I have uploaded photos of what it looks like now.
Okay so I tried a second time to use this hair color. Unfortunately this does not work for my hair type or texture. It turned the roots of my grays into a bronze brown color. And my hair in the sunlight looks brown instead of black. I cannot use this product I will no longer have trust that it will help me.
I do thank you for the opportunity for the second chance with the free hair color. I just need to find something that works for me. I followed instructions both times I may have even let the color sit a little longer the second time. But the moment it was washed out I could see that it had not completed the process again.
Best of luck to you all. Zandra
Even if I provided a “before photo” , my results are not what I expected to get . Is totally different from my desired colour and I followed all steps from the instructions very carefully.
Hi Alina! We are so sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Maria M.
December 5, 2023
It didn’t work color won’t take on my hair
POSTED BY:
Maria M.
December 5, 2023
Not to mention when you try to cancel it they will keep charging your card and completely ignore you no matter how many times you reach out. Then it says then sent it every month I got it every other month. My auto ship says it’s off BUT CLEARLY IM STILL BEING CHARGED no one has helped me the several times I have reached out so I guess now I’m going to have to inconvenience myself more by canceling my debit card so they don’t have the number to charge this is a joke
Maria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
Lindsay - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Sofia R.
December 4, 2023
Where's the personal touch?
POSTED BY:
Sofia R.
December 4, 2023
So apparently a colorist made up my color however there is no contacting this person so I can relay the pros and cons.
Sofia - Thank you for reaching out! We’re truly sorry that our color did not meet your expectations. We value every client, and look forward to hearing your feedback. Keep an eye on your inbox for more details.
POSTED BY:
Tracey G.
December 4, 2023
more golden/red than blonde
POSTED BY:
Tracey G.
December 4, 2023
The color went on well and covered well. The issue was with the actual color. If this was to be blonde, it was not. My hair ended up with definite golden/more red tones. Won't plan on purchasing again.
Tracey - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Ruth A.
December 4, 2023
They don't listen or follow your request.the color I received was too dark.
POSTED BY:
Ruth A.
December 4, 2023
I should ask for a refund.
I briefly put a nite that I don't want too dark due to my grey hair but they still give me a very dark color. NOt worth it for the amount I paid.
Ruth - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
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