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I knew when I put my mixture in it was going to be way darker than expected as it has more of a blue undertone than green, which I asked for because I had a red tone in my hair. But apart from it being darker, it was very easy to apply. Only other thing I would say is that I was told to do a focus on roots, but my roots are a lot darker than my ends. I have a super dark brown and light brown/dark blonde ends.
Kristen O. - Thank you for your feedback. We are so sorry to hear that our colour did not meet your expectations. We have reached out to you via email to see what we can do about rectifying this situation, as per our Satisfaction Guarantee. Please keep an eye on your inbox for more details.
POSTED BY:
Marian C.
April 3, 2024
colour not as expected
POSTED BY:
Marian C.
April 3, 2024
colour was much darker than i expected, now i coloured second time with lighter colour however still not a great result - also the hair becomes very dry after using the products
Marian C. - Thank you for your feedback. We are truly sorry to hear that you were not satisfied with the experience you had with your hair colour. Upon reviewing your profile, we see that one of our Team Members already assisted you by email. Please let us know if there is anything else we can do to help!
POSTED BY:
Faiqa A.
April 3, 2024
the color was not maching to my already dyed color
Faiqa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Charlene K.
April 3, 2024
Still see gray
POSTED BY:
Charlene K.
April 3, 2024
Disappointed. Tried the product 3x. Doesn't cover my gray like store bought less expensive color sets.
Charlene - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Edita M
April 2, 2024
Don’t sent me anymore
POSTED BY:
Edita M
April 2, 2024
I don’t like it please stop sending and charge me. Ok
Edita - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Gisel G.
April 2, 2024
It used to work nicely but then it stopped covering I
POSTED BY:
Gisel G.
April 2, 2024
It used to work nicely but then the last year or so it stopped covering my roots. It just doesn't work anymore. I went to the website and requested a change to the color so that it actually works, if possible. I kept getting sent the same formula without Any change. Im hoping I get my money refunded.
Hello Gisel,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Cristina G.
April 1, 2024
i don't like the color
POSTED BY:
Cristina G.
April 1, 2024
I don't like the color, it's not the shade I wanted and as a result I don't want to make another order!
Hi Cristina! We are so sorry to hear your color hasn't met your expectations. Please check your emails, we just got back to you.
POSTED BY:
Annette L.
March 31, 2024
Ineffective for gray hair
POSTED BY:
Annette L.
March 31, 2024
After trying multiple color kits in various iterations I have to concede that this is not the product for me. It does not cover my gray hair at all, and I get splotches of my natural color shining through. This isn’t normal, I’ve used other root color kits on the market and had quite satisfactory results with them. I thought eSalon would be better, but it has not turned out that way. I keep having an ugly red undertone to my brown color, even though I’ve communicated this problem to the colorist every single time they supposedly changed my formula. I colored my hair with the latest one they sent me and there’s zero difference with the kit they sent me beforehand. I don’t think they changed anything to be honest, they just sent out the old formula. I’m going back to the DPHue root color kit, as I got a much better gray coverage result with no red undertones. I really wanted it to work with eSalon, but they’re not responsive to the problems I keep having with their products.
Annette - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Nancy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Chrisitne V.
March 30, 2024
will not cover gray
POSTED BY:
Chrisitne V.
March 30, 2024
I colored my hair two seperate times not once did it cover any grAY.
Christine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
Madelyn S.
March 28, 2024
Second order missing applicator and did not cover.
POSTED BY:
Madelyn S.
March 28, 2024
Second order was missing applicator. Left roots showing even though I applied more at hairline and left on longer as per staff. Lower rating than first. First order color looked great for the first few days. Then the roots started showing more quickly than they could have grown. I had visible roots within a week and the color had deteriorated in 10 days. It is cheaper than salon but at this rate it requires an application every 2 weeks rather than my usual 3 to 4. So if the salon costs 65 and this is 35 but twice as often, not much saving.
Tessa - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Sandra L.
March 28, 2024
Not satisfied
POSTED BY:
Sandra L.
March 28, 2024
It didn’t cover all my grays on top part of my head. Going to see if a darker color will do the job.
Hello Sandra,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Inna R.
March 27, 2024
Not impressed
POSTED BY:
Inna R.
March 27, 2024
Ice idea, though I didn't like the colour, it was washed off, not intense, weak formulation not covering the greys. So "no" from me
Nicole - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Heather L.
March 27, 2024
My hair is orange
POSTED BY:
Heather L.
March 27, 2024
My hair is literally orange. I ordered an ash brown and was brown before
Hello Heather,
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon.
POSTED BY:
Kayla M.
March 25, 2024
I'm not sure they even listen
POSTED BY:
Kayla M.
March 25, 2024
I keep saying I want purple tent to my hair not red but they new dye they sent is no even close.. idk just seems like a waste of money
Kayla - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color reformulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Kylie H.
March 25, 2024
Was not even close to right color
POSTED BY:
Kylie H.
March 25, 2024
It was Wong color light brown ask for black with purple shimmer
Kylie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kim S.
March 25, 2024
Not good
POSTED BY:
Kim S.
March 25, 2024
Not happy with product a lot darker then photos of shades. Shampoo and conditioner were too small not enough to cover Head let alone full length of hair
Hi Kim! We are sorry to hear that your color was darker than expected, and you didn't have enough product. Please check your emails, we got back to you to help you further.
POSTED BY:
Darla H.
March 24, 2024
Last color
POSTED BY:
Darla H.
March 24, 2024
Please look at photo...my hairline around my brow is orange/ugly reddish. I am on a 2 week tour of Japan and will not be calling you. Look at the bottom picture with my daughter...that is my color! Really disappointing to be traveling and taking bad pictures with this fake ugly color.
Darla - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Mary L.
March 24, 2024
Not lasting color
POSTED BY:
Mary L.
March 24, 2024
The color seems to have faded after my first shampoo. Disappointed with this.
Mary - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Deborah C
March 23, 2024
Orange roots!!! No grey coverage!!!
POSTED BY:
Deborah C
March 23, 2024
I am a Néw customer and I was not happy.
My first box and coloring turned my roots ORANGE AND IT DID NOT COVER MY GREYS. I WOULD LIKE A full REFUND. YOU SAY YOU HAVE A 100% guarantee or you give back our money. I would like a full refund. And now I have to worry about your second shipment you sent to me. I called and told you I did not want it shipped out and billed but it was already done. My order was shipped and my debit card was billed I would like a credit for the first order as per your guarantee refund and I am now waiting on my second order in the mail so I can refuse it and return it to you. I would like both amounts credited back to my debit card for the first order and I’ll be sending back the second order as soon as it arrives. But I need that money back in my account asap so I can afford to get my hair color back to normal as it is still orange and my greys were not covered. Please contact me with your resolution and when will both of my credits be applied? Thx
After having my colour adjusted as the first one just wasn’t bright enough, I mixed up the first bottle and felt little concerned that it was rather red than the previous bottle that looked orange, I popped it on anyway then waited, mixed the bottle prepared for my ends which was very orange and more like the original set I received. Followed all of the instructions and rinsed it all off and I’m gutted because my ginger hair that I just wanted brightened a little is now a darker auburn red colour, nowhere near the intense copper pictured, I feel like the ratio of colour didn’t reflect the actual bottle with how red it’s turned out. Gutted because I had high hopes for the new colour!
Hi Emma! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Donna P.
March 22, 2024
Did not cover the gray/white.
POSTED BY:
Donna P.
March 22, 2024
This color did match my previous hair color without any gray/white. However it did a poor job of covering the much-lighter parts of my hair. I had to go purchase an over-the-counter Loreal product to cover it.
I'm giving eSalon another chance in the hopes that their formulas for covering gray/white hair have improved.
Donna- We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Madeli S.
March 22, 2024
Won't cover grays
POSTED BY:
Madeli S.
March 22, 2024
I uploaded my most recent picture 1 day after applying the color, and as you can see the color did not covor the grays that I am concerned about.
Hello Madeli,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Carmen B.
March 22, 2024
Your product doesnt work at all.
POSTED BY:
Carmen B.
March 22, 2024
I think it is better to have a dollar tree color hair because the color that you sent me doesnt cover my grays at all , and it only lasted one week . Please dont send me anything else.
Carmen - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hello Janet,
We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. (:
POSTED BY:
Marzena B.
March 20, 2024
It does not cover grey well and the colour has changed to carrot
POSTED BY:
Marzena B.
March 20, 2024
The colour set does not cover my grey hair around the temple area and my forehead. The colour also has changed and it looks more like a carrot colour. I have taken the colourist's advise and applied the colour according to the instructions. I am dissatisfied and I believe that the product does not represent a value for money.
Hi Marzena! We are sorry to hear your color hasn't covered your greys. Please check your emails, we got back to you to help you further.
POSTED BY:
LIUBOV S.
March 20, 2024
washes off quickly
POSTED BY:
LIUBOV S.
March 20, 2024
The color is good, but it quickly loses its color after washing the hair. I am asking the administrator, look at my e-mail, my card was charged without my knowledge, I did not place an order. Why can't anyone contact me for 2 days? What is the reason? I want to cancel the order and get a refund. Thank you
Tammie - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams.
POSTED BY:
tamar N.
March 20, 2024
custom colour set
POSTED BY:
tamar N.
March 20, 2024
Sadly no sign of any violet and quite a dull dark matt finish
Hi Tamar! We are sorry to hear your color hasn't met your expectations. Please check your emails, we got back to you to help you further.
POSTED BY:
Angie T.
March 19, 2024
Just ok.
POSTED BY:
Angie T.
March 19, 2024
I have given eSalon several tries. I love the concept and presentation. I have just not had great results with covering my grey. The formula was adjusted several times and I was hopeful each time. The customer service is excellent. I am not sure if it is just my hair… but the color didn’t quite take or last.
Update-March 2024. I should have stuck with my original thoughts. Just tried again… this time much of the same except ZERO help from the experts. Have sent two messages that have gone unanswered. My color is scheduled to ship tomorrow and still nothing. I have huge concerns about the last color that were never addressed. Don’t bother… they won’t help you. Zero stars
I adjusted my color to a more vibrant strawberry blond, however should have received a low light for ends along with this change as roots were to severe with rest of hair.
Denise - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Shamim Y.
March 19, 2024
Ripping off..
POSTED BY:
Shamim Y.
March 19, 2024
I received an email that it's on offer for £12.
I didn't click on every month subscription.Still last night I received an email that my second order has been dispatched.I called them today and they said it's already dispatched..I have to pay postage for return.It cost me £27 for the colour .
Never buying again.
Not trustworthy for me.
Sandra - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Sonia N.
March 19, 2024
Didn’t like it
POSTED BY:
Sonia N.
March 19, 2024
I don’t want to order anymore
I didn’t like it
It didn’t cover my grays
Sonia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Debbie S.
March 19, 2024
HOLDING COLOR
POSTED BY:
Debbie S.
March 19, 2024
WHEN I FIRST STARTED USING THIS PRODUCT I REALLY LIKED IT. I USE SHAMPOO/CONDITIONER FOR COLOR TREATED HAIR, IF DO NOT HAVE THE SHAMPOO/CONDITIONER FROM ESALON. BUT FOR THE LAST 6-9 MONTHS THE COLOR IS NOT "STICKING" TO THE GRAY. i HAVE NOT CHANGED MY DIET, MEDS, HAIR WASHING PROCESS OR FREQUENCY, ETC (GOD I SOUND BORING). MAYBE MY HAIR IS TOO USE TO THE FORMULA AND SHOULD SWITCH BACK TO THE MY OLD PRODUCT FOR A WHILE??? HECK I DO NOT KNOW BUT IT STOPPED WORKING
Debbie- We’re so sorry to hear that your hair color is not sticking to your grays. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Please be on the lookout for an email from our color specialists to get this resolved for you right away. Thanks again for your feedback!
POSTED BY:
Magdalena Krasucka S.
March 18, 2024
Very disappointed. Not I been asking for!
POSTED BY:
Magdalena Krasucka S.
March 18, 2024
Fully diferent then my request to change tone and don't add any maghony but they add fully cooper. Which it's like red with brown. Not good and I'm very sad after I done my hair yesterday afternoon... Too late to go to shop and buy new one to remake again.....
Dorota C. - Thank you for your feedback! We're so sorry to hear that you are disappointed by the result of your hair colour. We want to work with you and have your hair looking is very best. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Iona R.
March 16, 2024
Colour not as pictured
POSTED BY:
Iona R.
March 16, 2024
Supposed to be brown/red but came out really bright burgundy - hated this colour!
Hi Sarah! We are sorry to hear your color turned out brown. Please check your emails, we just got back to you.
POSTED BY:
Jennifer M.
March 16, 2024
Too red
POSTED BY:
Jennifer M.
March 16, 2024
I’m pretty sure I said on the initial form I filled in that I didn’t want red in my colour. I’ve done my colour and I have dark auburn hair, not the dark blonde it says on the product. Therefore, I won’t be using this service again!
Hi Jennifer! We are so sorry to hear your color didn't turn out as expected. Please check your emails, we just got back to you.
POSTED BY:
Dily B.
March 15, 2024
If I could, I would give zero stars
POSTED BY:
Dily B.
March 15, 2024
Poor product. No actual cover, after one wash the greys were so visible. Really wouldn’t recommend. Plus it is very difficult to find out how to cancel the subscription.
Hi Dily! We are sorry to hear your color didn't cover your greys. Please check your emails, we just got back to you to help you further.
POSTED BY:
Jess N.
March 15, 2024
Loved the colour but didn’t touch the grey
POSTED BY:
Jess N.
March 15, 2024
I have a lot of grey hair around the frame of my face so I concentrated the roots colours around my face but unfortunately when I washed and dried my hair the grey frame remained.
Hello Jess,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
Hi Ashleigh! We are sorry to hear the product wasn't enough for you. Please check your emails, we just got back to you.
POSTED BY:
Wendy S.
March 15, 2024
Demi-Permanent Review
POSTED BY:
Wendy S.
March 15, 2024
I'm not ready to transition to permanent color yet, so I use demi-permanent to blend my greys. I liked the coverage and color of this product. However, on my next order, I adjusted my color to be lighter and the resulting order was actually darker than my first. I had to contact customer service and have them resend a corrected order. That was a pain. Also, on reorder, you have to pay extra for a second bottle of product for your ends. For permanent color, it makes sense to just send one bottle for roots, but with demi-permanent, it all washes out, requiring you to redye your whole head. The price ends up being over $40 per application of demi-permanent every 6 weeks (or however often you color). This is still likely less than in a salon, but more expensive than a demi color from Sally. I haven't decided whether to continue with eSalon.
Wendy- We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your formula just right!
POSTED BY:
Koy M.
March 15, 2024
Doesn't last long
POSTED BY:
Koy M.
March 15, 2024
I was really excited to try this out and is disappointed. The color did not last long and after washing the dye off I noticed not all my grays were covered. Not satisfied with the product.
Koy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Erin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Laura A.
March 14, 2024
Not the outcome I expected.
POSTED BY:
Laura A.
March 14, 2024
Left my hair reddish I even left the color on longer as it takes longer for my hair to pick up color. Used toner and it only took out the brassiness but not the red overtones. Trying to D/C future product and it only allows me to postpone on stop all future orders. The product was good value for the price and was packaged very nice.
Laura - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Julie r
March 13, 2024
Disappointed
POSTED BY:
Julie r
March 13, 2024
Color was a disaster I followed the instructions to find my hair was a bright shade of red. Following day I able to visit hair salon and fix the problem. This was a very expensive color fix. Recommend definitely not.
Julie - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Vicki G.
March 13, 2024
Color was not satisfactory
POSTED BY:
Vicki G.
March 13, 2024
The color resulted in too much ash. I’ve had to wash it several times to tone the ash down.
Vicki - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right!
POSTED BY:
Jess W.
March 12, 2024
Awful
POSTED BY:
Jess W.
March 12, 2024
I followed all the steps on creating my colour, my hair never even changed with the colour then I used the lightening kit with toner as directed. My hair is green/yellow!!
It looks awful!!
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Alena S.
March 12, 2024
Expensive
POSTED BY:
Alena S.
March 12, 2024
I found the coloring system way too expensive.
I did not feel that the color lasted any better/longer that store bought
brands.
Therefore, I am cancelling my membership at this time.
Alena - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Naomi Q.
March 11, 2024
If you have thick hair you will need 2 or 3 sets to do your hair
POSTED BY:
Naomi Q.
March 11, 2024
It took 2 times to get the color how I wanted it. The way to order is frustrating because there is no way for me to order more than 1 "set" at a time. The wording on the kit is very ambiguous to me as well and i have over 20 years of retail experience. The kit says it comes with 2 bottles of each and no the set comes with one and the end refresher comes with one. If i have a set and an ends refresher in my cart(which im getting charged for separately) alot of people would assume that 3 bottles of color will be coming, not 2. But my instructuons says my "kit" comes with 2 bottles. My hair is VERY thick and I needed 2 kits last time to get coverage and after emailing them them sent me 2 kits at one time. I didn't know I would have to place 2 totally separate orders(twice the shipping and alot of wasted packaging, the box is cute but sooo much bigger than nessary) to get enough of my root color to properly do my hair, just hit 2 in the cart but there is no optionfor that. Why can't they just adjust my kit to have a larger bottle? And why are you gating-keeping my color??? My hairstylest asked me the color and I couldn't answer her??
Naomi - Thank you for sharing your feedback. We are happy to hear you are enjoying your color. We. take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! We have reached out by email to discuss your account.
POSTED BY:
Esther G.
March 11, 2024
Terrible experience
POSTED BY:
Esther G.
March 11, 2024
I ordered a medium blonde and got my roots totally orange. Absolutely shocked and sad. I'm not going to try again!
Grace - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
Ally - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Line P.
March 9, 2024
My order never came and never heard from there customer service
POSTED BY:
Line P.
March 9, 2024
I ordered my color on Feb 17 and it was shipped on the 22nd, I never received the order and could not track it through royal mail, as when going on the link it simply said tracking not possible. Then I wrote to customer service my order never came and there was the possibility to get a new one shipped gor free, but after doing this a week ago I never heard it is shipped and also never received a message from customer support or anything. How to say it sounds like a scam I have gotten charged and received no products so unless it magically shoes up or I get my money back then I would highly complain and take this further.
Hi Faye! We are sorry to hear your color was warmer than expected. Please check your emails, we just got back to you.
POSTED BY:
kelly H.
March 9, 2024
Did nothing
POSTED BY:
kelly H.
March 9, 2024
I used root color only to cover grays and it did nothing. Absolutely nothing. Very disappointed. I followed instructions exactly and no change to grays whatsoever.
Kelly - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Hayley M.
March 9, 2024
Poor coverage
POSTED BY:
Hayley M.
March 9, 2024
My roots are already showing. £27 is too expensive when the colour doesn't last long
Diana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Huda M.
March 9, 2024
I’m not happy about results
POSTED BY:
Huda M.
March 9, 2024
I received first order To repair my hair colour because I have long hair black colour with lighter end , I was very busy and didn’t colour antil received second order, both orders not enough for my hair because it was too long and I wrote this note when I did order and my hair colour changed in only roots and end hair but middle hair stay dark . I’m very annoyed for result.
Hello Dawn,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Kelly A.
March 8, 2024
Madison Reed is better
POSTED BY:
Kelly A.
March 8, 2024
The color was wrong. Most importantly, my scalp immediately started burning and it still burns a day afterwards. This is never happened before and it didn’t even cover my grays which there are only a few of them, I completely saturated them with the dye and kept it on longer than the recommended time but yet they still were not covered. I cancelled my membership and going back to Madison Reed.
Kelly - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery.
POSTED BY:
Tarita M.
March 8, 2024
Redish
POSTED BY:
Tarita M.
March 8, 2024
I need to remove the golden from my last order. My hair came out red, not golden. I've had the happen once before without the golden as well. I sent in a new photo. I need the dark roots and grey hair coverage. I do still want light blonde as this is the color I was born with. I'd like my order to ship right away as I'm having family pictures taken soon. Thanks
Tarita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
AbbyLane
March 7, 2024
OOPS DIDNT GO SO WELL
POSTED BY:
AbbyLane
March 7, 2024
My first try was not good. As per instructions, Step1, after mixing the bottles the dye began to coalaglate. Using approx. 1/4 of the bottle I discontinued use. Step 2 again the same thing not as bad. The color that did take was okay, would have preferred a little more blue for highlight and accent. To be fair I recorded my kid in Nov.2023. Not sure if that would have made the issue. However I was excited to try your product, and would love to give it another try. Please help me .. You patients and time regarding this matter is greatly appreciated. Sincerly, Abby Lane
Ellen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process.
Donna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Irene P.
March 5, 2024
Completely the wrong colour! So upset
POSTED BY:
Irene P.
March 5, 2024
I placed an order for a light to mid ginger. The colour on the reference photo matched my hair, and I even provided a photo of my hair to help the colourist. The dye that arrived is COMPLETELY the wrong colour - it's so dark that my hair is now BROWN, despite it claiming to be a ginger hair dye. The colour looks absolutely horrendous on me, my hair feels dry and frizzy and it has never looked or felt WORSE. I'm absolutely wrecked as it took me so long to get my hair to a colour I liked after it being dark for so long, now I've got to go through that process all over again! So for anyone else wanting an accurate result and amazing feeling hair like this company claims their dyes will give you, look elsewhere! What a waste of time and money.
Hi Irene! We are so sorry to hear the color didn't meet your expectations. Please check your emails, we just got back to you to help you further.
POSTED BY:
Beth D.
March 4, 2024
Bad all the way
POSTED BY:
Beth D.
March 4, 2024
I have dyed my hair alot in my past so I know what to do and how to do it in this the instruction were somewhat confusing but I didn't have any problem using it but my color I don't like my husband who picked it out said he picked something else not this color it also made my hair feel horrible I stopped my plan because I can go to Walmart and get a dye kit spend less I would get what I would want and my hair would feel alot better
Beth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out!
POSTED BY:
Donna W.
March 4, 2024
Color is wrong for me
POSTED BY:
Donna W.
March 4, 2024
I want to cancel this subscription, the color is so wrong for me. Too bright. Please do not send me another shipment, I will refuse it and send it back. Also, you have charged my credit card and stating the you will be sending the product. so do not send the product and credit my account.
Donna - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Jaymee M.
March 4, 2024
Roots did not take
POSTED BY:
Jaymee M.
March 4, 2024
Disappointed roots did not take like they should have. They are super light compared to the rest of my hair
Hello Jaymee,
Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! (:
POSTED BY:
Esther C.
March 4, 2024
First Use
POSTED BY:
Esther C.
March 4, 2024
This was my first experience using the eSalon color set. It is different than what I am used to and was a little messier than I was ready for but thankfully I received 2 sets of gloves in the box (thanks for that!). The color itself turned out beautifully however my grays were stubborn and after a week are already making their debut. That being said I do have experience with coloring my hair and I did leave the color on the roots (grays) an extra 15 minutes but those stubborn hairs don't want to be overshadowed.
I will give eSalon color a couple of tries to see if I get better coverage but if not I may have to return to the other subscription color I was using before.
Hello Esther,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Wendy R.
March 4, 2024
Not what I expected
POSTED BY:
Wendy R.
March 4, 2024
This didn’t cover my gray and I’m not satisfied with this company.
Wendy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
POSTED BY:
Joanna J.
March 4, 2024
Doesn’t last
POSTED BY:
Joanna J.
March 4, 2024
I followed the directions when coloring my hair. Did not stay on long so bought the touch up spray. Thought it would last more then two weeks.
Hello Joanna,
We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! (:
POSTED BY:
Donna W.
March 4, 2024
Darker than my past color.
POSTED BY:
Donna W.
March 4, 2024
My first time using eSalon hair color. I wasn't happy with the results. Much darker than I thought it should've been, didn't cover my Gray well. The good thing is I'll wait 2 weeks and Color with my choice of brand that I've used for years. As they saw... "stick with what you know!"
Donna - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. We appreciate you reaching out!
POSTED BY:
Tamara E.
March 4, 2024
Initially received the incorrect color
POSTED BY:
Tamara E.
March 4, 2024
The color I had originally ordered was changed by my first colorist. I addressed the error and was sent the correct color however it was not ammonia free (which is what I ordered the first time). Too much of a hassle…will be canceling my subscription.
Tamara- We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection!
POSTED BY:
LINDSIE D.
March 3, 2024
Very disappointed
POSTED BY:
LINDSIE D.
March 3, 2024
I dont know what happened the product had such a red colour sitting on my head was worried it would be too red but it didn't even colour my grays at all. Very disappointed...I have better results from box dye from the dollarstore
Lindsie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right!
Hello Jumana,
We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and cancelled your Color Plan. Please keep an eye out for an email regarding the cancellation. (:
POSTED BY:
Patricia C.
March 3, 2024
Color changed no customer service
POSTED BY:
Patricia C.
March 3, 2024
The last order of asked to return to a previous color. The box of color o received was not the previous color I had. It fried my hair and my colorist is ignoring me. I have skipped to boxes because they are ignoring me and I sure don't want the same thing I just had but can't get anyone to respond much less change it back.
Patricia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Marilee S.
March 3, 2024
Color not right
POSTED BY:
Marilee S.
March 3, 2024
The quality of product seemed to be good but the color was wrong and now I have strawberry blonde hair. Also didn’t fully cover gray. I’d asked for ash tones or champagne color and this was bright yellow. Hard to tell when selecting colors online. Not sure what to do to correct
Hello Marilee,
We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. (:
POSTED BY:
Kelley K
March 3, 2024
Not impressed
POSTED BY:
Kelley K
March 3, 2024
The color was too dark. I really didn't see much difference in your hair color and the hair color I pay $10 for at Walmart. It didn't cover my grays well at all. The booster conditioner leaves my hair greasy the next day. The only thing I did like is that there is no color wash out in the water on your next shampoo. I will not be ordering this product again.
Hello Kelley,
Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. (:
Patricia - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
Hi Tina! We are sorry to hear your greys weren't covered. Please check your emails, we got back to you to help you further.
POSTED BY:
Sandi E.
March 1, 2024
Horrible coverage
POSTED BY:
Sandi E.
March 1, 2024
This product does not cover grays at all!
I end up with a caramel colour over my grays & grays that were not touched.
(My hair is dark brown)
No matter how much they try to adjust my order, it’s always horrible.
This is not a salon level product. My hairdresser has no problem covering my grays with professional salon product.
Do not waste your money, as I have so many times!
Sandi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback.
POSTED BY:
Vikki R.
March 1, 2024
Color not uniform.
POSTED BY:
Vikki R.
March 1, 2024
I soaked my hair in the color…poured globs onto my hand after doing it all over and making sure all my hair was saturated. But afterwards, when my hair was dry, I saw that parts ( in the front left quarter) were not the same color…as if I hadn’t applied any color at all! It may be that I need to leave it in longer. Next time, I will apply the color to that area first and leave it in for longer than the instructions say.
Hello Vikki,
We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! (:
POSTED BY:
Krystal P.
March 1, 2024
No change
POSTED BY:
Krystal P.
March 1, 2024
Requested a whole coloring Kit and only received a root and tips touch up kit. I couldn't even tell I touched up couldn't see a difference in hair after applying product
Krystal - We’re so sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring!
POSTED BY:
Niamh V.
February 29, 2024
Did not arrive, no response from esalon
POSTED BY:
Niamh V.
February 29, 2024
I was to receive this order before an event.. it didn’t arrive to Ireland where I live, and I reached out to the customer service through the website over a week ago and have not received a response. Really disappointed.
Niamh V. - Thank you for contacting us. We are so sorry to hear that your order didn't arrive. We have reached out to you via email to remedy this situation. Please keep an eye on your inbox for more details.
POSTED BY:
Nelia S.
February 29, 2024
very bad
POSTED BY:
Nelia S.
February 29, 2024
The color completely disappeared after the first wash.
Nancy - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red/brassy than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color!
POSTED BY:
Kari W.
February 28, 2024
Maybe I need an update
POSTED BY:
Kari W.
February 28, 2024
Unfortunately this time around I still had grays right after coloring. This wasn’t the case for my previous months which were exactly the same formulation so I don’t know what went wrong this time.
Kari - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help!
POSTED BY:
Sasha Z.
February 28, 2024
The hair color was completely crushed and colored my clothes, the parcels
POSTED BY:
Sasha Z.
February 28, 2024
The packaging of this is awful, it's a very cheap plastic bag with holes in it, probably thinner than Chinese sauce. It spilled all over the place, all over the box, and damaged my clothes too. Do not recommend this company and surprised they are still in business doing shipping and packaging like this.
Sasha - We truly apologize for the inconvenience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help!
POSTED BY:
Shelby D.
February 28, 2024
Canceled all future orders
POSTED BY:
Shelby D.
February 28, 2024
Color not Evan close to my color
I canceled my membership
Don’t send anymore orders
Thank you
S Denton
Shelby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern via email. Please let us know if there is anything else we can do to help!
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